Delaware Solutions

This is in regards to complaint ID [redacted] An inquiry has been completed and it has been decided that we will close this account in our office and the consumer will receive no further communications from usThe apology that was requested by the consumer has been issuedIf there are any further questions from the consumer, please forward them to us and we will' do our best to answer themPlease express my apologies for any inconveniences that the consumer may have had to endure

This is in response to complaint number [redacted] Please advise the consumer that this account has been closed and that no further communications will be attempted from our office We have not had this account in our office for three years as the consumer has stated, but it is entirely possible that another agency or agencies has attempted to collect on this account prior to us.Please express our apologies for any and all inconveniences that may have occurred

This is in regards to [redacted] An inquiry has been completed by our office and the account has been closedThe consumer will be receiving no further communications from our officeThe associate involved has been issued a written warning and management is considering a monetary penalty as well The associate will also be remanded to a retraining session in FDCPA/UDAAPPlease extend a sincere apology to the consumer from our company as we do not condone any violation of the FDCPA

his is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attemptedNo further communications will be attemptedPlease express our apologies for any and all inconveniences that may haveoccurred

Delaware solutions is a scam there adress is phony that's why they want credit or debit card payment onyDon't pay them nothing

This is in regards to complaint number [redacted] Our inquiry has led us to talk to the associate involved and to remind them as well as the rest of our associates that we do send out snail mail as well as emails if the consumer requests them This is an ongoing issue that we need to keep up on as we bring in new employeesI am not quite sure what to make of the calls that the consumer says were received from CaliforniaMy department will look into these to see if we can figure out what these were about The consumer will receive no further communications from our office as we have closed the account Please extend our sincere apologies for any inconveniences that may have occurred due to our lack of communication in this incident

This is in regards to complaint number *** We have just concluded the inquiry to this complaint and found that we need to look at the two associates involved more carefully They will both be removed from the floor and will go through a retraining course in FDCPAIUDAAP protocols as
well as basic collection informationFor the time being, until a course can be rescheduled, they have been moved to an area where they can be more carefully scrutinizedAny further issues with these associates could result in further disciplinary actions up to and including dismissal
We have closed this account so therefore the consumer will be receiving no further communications from our office regarding this matter Please extend our apologies for any and all inconveniences that may have resulted from our dealings in this matter

This is in response to complaint number *** We would be glad to help out with this account if we knew who it belonged toThe name provided appears to be of a social worker speaking Oil-behalf of the consumerWe will need to know the name of the consumer or the phone number that we have been
calling in order to access the account and close itAs soon as we have this information we can move forward.Please express our apologies for any and all inconveniences that may have occurred

Please be advised that I show no record of ever having received a complaint front your office regarding this consumer(ID ***) It is possible that it was sent and never made it to my deskIfthis is the case I would like to apologize and ask graciously that you resend the complaint to meThe
account for this consumer is closed as he has paid this debt offHis paid in fullletter(PIF) has been mailed to himSorry fbr any confusion

This is in response to complaint number ***This account has been closedin our office and the consumer will receive no further communications from usThe associates involved have been remanded to attend a collector etiquette class before being allowed to return to the collection floor
Please extend our apologies for any inconveniences that may have occurred

This is in regards to complaint ID ***I have looked into this complaint and have come up with the followingPlease inform the consumer that we are not a scamIf the consumer believes that she does not owe anyone any money than we will not pursue her for it and we are closing her account in
our officeThis does not mean that someone else will not try to contact her in the future as this matter will not just go awayPlease advise the consumer that all communications from our office will cease

Dear Sir or Madam, This is
"letter-spacing: 0.65pt;"> in response to complaint number *** Please advise the consumer that this account has been closed and there will be no further attempt at communication from our office Please express our apologies for any and all inconveniences that may have occurred

This is in response to
"letter-spacing: 0.15pt;"> complaint number This account has been closed and the consumer will receive no further communications from our officeI have looked into this account and it appears that although we do our best to go through each account and verify that all the information is correct, this account has eluded usWe, on occasion, receive accounts that do not have accurate information on them and our collectors do not know this so they go about collecting them as though everything is accuratePlease accept our apologies for any inconveniences that may have occurred

This is in response to complaint number ***This account has been closed in our office and no further communications will be attempted by our company.We have investigated the complaint and the company that provides the phone service to us has stated that they have records of the calls in
question and have stated that while there is always a chance that while they could not rule it out percent, it is highly unlikely that the caller ID said that the call was coming from the *** *** ***If there is any proof of this they would like to see it so that they can further investigate this issue.Please express our apologies for any and all inconveniences that may have occurred

This is in regards to complaint number ***My office has searched our files using all the information that we have including first name, last name, middle initial, address, email, and phone number providedThis consumer does not and has not to our knowledge ever had a file in our officeIf
this continues to be an issue for the consumer, have her provide the numher that was contacted, the date and the approximate tme and my office will once again look into this for her

This is in response to complaint number ***This account has been cJosedin our office and no further communications will be attempted by our company.Please express our apologies for any and all inconveniences that may have occuned

This is in response to complaint number ***This account has been closed inour office and no further communications will be attemptedNo further comm:umcations will he attempted

This is in response to complaint number [redacted] This account has been closed in our office and the consumer will receive no further communications from our office. I have looked into the conversations that took place between the consumer and our associates. The associates went outside of the...

limits that our policies and procedures allow and because of this, written warnings were given along with a one(l)day suspension. These associates have been remanded to take a refresher course in both FDCPA and collector etiquette and following successful completion of these will be on a probationary period where they will me monitored and coached my Compliance as well as Floor Managers. Please extend my apologies for any inconveniences that may have occurred.

This is in regards to complaint number [redacted].  Our inquiry has led us to talk to the associate involved and to remind them as well as the rest of our associates that we do send out snail mail as well as emails if the consumer requests them.  This is an ongoing issue that we need to...

keep up on as we bring in new employees. I am not quite sure what to make of the calls that the consumer says were received from California. My department will look into these to see if we can figure out what these were about.
The consumer will receive no further communications from our office as we have closed the account.  Please extend our sincere apologies for any inconveniences that may have occurred due to our lack of communication in this incident

This is in response to complaint number [redacted]. This account has been closedin our office and no further communications will be attempted.  Please express ourapologies for any and al l inconveniences that may have occurred.