Delaware Solutions

his is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted. Please express our apologies for any and all inconveniences that may...

haveoccurred.

This is in response to complaint number [redacted]. Please advise the consumer that this account has been closed and that no further communications will be attempted from our office.  We have not had this account in our office for three years as the consumer has stated, but it is entirely...

possible that another agency or agencies has attempted to collect on this account prior to us.Please express our apologies for any and all inconveniences that may have occurred.

This is in response to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications from our office. I have looked into the conversations that took place between the consumer and our associates. The associates lack of attention to...

detail are what we believed caused the miscommunication and because of this a written warning was given.
Also, the associates have been remanded to take a refresher course in both FDCPA and collector etiquette. Please extend my apologies for any inconveniences that may have occurred.

This is in regards to complaint ID [redacted]. An inquiry has been completed and it has been decided that we will close this account in our office and the consumer will receive no further communications from us. The apology that was requested by the consumer has been issued. If there are any further...

questions from the consumer, please forward them to us and we will' do our best to answer them. Please express my apologies for any inconveniences that the consumer may have had to endure

This is in regards to [redacted]. An inquiry has been completed by our office and the account has been closed. The consumer will be receiving no further communications from our office. The associate involved has been issued a written warning and management is considering a monetary penalty as well....

 The associate will also be remanded to a retraining session in FDCPA/UDAAP. Please extend a sincere apology to the consumer from our company as we do not condone any violation of the FDCPA.

Review: I have been receiving multiple calls every month from this company stating that I owe money, and that I need to contact them to resolve the matter, or have my legal rep. contact them. If not they will forward this complaint to the courts with charges of bank fraud, wire fruad, and other charges. When I call them back to ask for valid debt validation notice, it goes to voicemail, I don't owe this company or any company money for loans, I have never heard of this company, it's a complete scam. They call from [redacted]Desired Settlement: I want them to stop trying to extort money from me, because I don't owe them or anyone else any money. I also want a letter with them stating that I don't owe them any money.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.Please express our apologies for any and all inconveniences that may have occurred.

Review: I recieved a phone call from a male stating that I owed $638 and if I did not pay today the police would come get me for felony charges. Once I requested the company name he worked for or who the payment was for, he started yelling at me stating that he was trying to help. He would not give me any information until I gave him my credit card information for a payment. I am more than willing to pay any debts that I have, but he was very rude and would not provide me with any additional information of who I was paying. He gave me names of Online Advance and Trusco Bank, neither of which I have had any accounts with. He then started saying that he spoke with the President of a fortune 500 company that I used to work for. Anyone knows that this would be impossible as the President would not talk to a debt collector of a former employee, which he would have thousands of former employees. I finally was able to get him to tell me he was with Delaware Solutions. I asked him many times to stop yelling, even asking if he was this rude with everyone and his response was Yes. It is very unprofessional of a company to employ such a rude customer service employee. Again, I am very willing to pay any debts, but I will not pay debt I do not know anything about or to a company who refuses to give me any information.Desired Settlement: I will pay if it is a valid debt. But this customer service representitive was very rude and would not give me any information. I want a Debt Validation report BEFORE giving my payment information. This man was refusing to give me any information, which is a right granted to me by the law.

Review: Received a phone call at 11:35 am on march 24th. I answered the phone and the gentleman on the phone informed me that he was with delaware solutions and this was to inform me that they( meaning the company) would be pursuing legal action in regards to a payday loan from the seven group. I listened to his explanation and informed him that this debt at been satisfied. He gave me a fax number to send the letters to, but when I asked how come I have not received anything in writing he gave me some lame answer. I know any legit collection agency will send a letter first. According to this company they do not have to this before pursuing this further as I was threaten with before I told him I had PIF letters.Desired Settlement: Debt removed from their files and no further phone calls. As well as letter from them stating the debt has been removed from their files and not sold to another broker.

Business

Response:

This is in response to complaint number [redacted]. This account has been cJosedin our office and no further communications will be attempted by our company.Please express our apologies for any and all inconveniences that may have occuned.

Review: I have received multiple calls from a number that is identified as the [redacted] on my phone ID [redacted], this number has also called my family multiple times. When the voice mail picks up the give another number to Delaware Solutions [redacted]his is almost daily, we did not pick up at first, but when I returned the call I asked the lady why they are representing themselves as [redacted], she denied that, I said I have this on my phone ID as my families. I told her I need valid proof of debt because they said I owed a payday online loan, I advised that I never heard of this company, and I needed written proof of debt, then she put the so called owner on the line, and also advised that representing [redacted] is fraud, and all I want is proof in writing sent to me so I can ensure this is a valid debt apparently in 2012, he basically told me he doesn't have to show me any paperwork and that I have a little mouth on me and he is going to sue me, then proceeded to hang up. Also, my mother called the number back since they called her line, and she also asked the same question why they are representing themselves as [redacted], the man told her she isn't very nice and hung up. Everything I have pulled up on this company shows scam...scam..scam...I wasn't rude, I just wanted proof, they said they could email me, and I said, no please send by mail and they refused.Desired Settlement: I want this company to stop contacting me and all my relatives. I have no idea how they have all this information, but my family does not want calls and neither do I, if they can show proof in writing and mail to me, I would be happy to look at it. But if not I want this to stop and not contact.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted by our company.We have investigated the complaint and the company that provides the phone service to us has stated that they have records of the calls in question and have stated that while there is always a chance that while they could not rule it out 100 percent, it is highly unlikely that the caller ID said that the call was coming from the [redacted]. If there is any proof of this they would like to see it so that they can further investigate this issue.Please express our apologies for any and all inconveniences that may have occurred.

Review: I was contacted by Delaware Solutions, initially a very threatening voice mail message was left saying that a complaint was entered under my name and Social Security number, implying fraud. The reference number given was [redacted]. I contacted the company at 888.782.3210. I spoke to [redacted], who stated she was a senior claims person. She stated that she was representing Fastcash.com about an unpaid payday loan. She also said they had my banking info. She could not give me contact information about the creditor, so I asked for written information about the debt. She said she did not have it, since the claim had been forwarded to "legal." I stated that I disputed that the debt was accurate, and she said that she would let them know and I would be served within 72 hours, and I should have two forms of ID to accept the paperwork. Then she just hung up on my without getting my contact information to send anything to verify the debt. I believe this is completely fraudulent. Her tone was very threatening, and she mentioned that I would be subject to a civil suit several times.Desired Settlement: I believe this to be fraudulent and want the company to stop contacting me about this or provide verifiable information in writing.

Business

Response:

This is in response to complaint number This account has been closed and the consumer will receive no further communications from our office. I have looked into this account and it appears that although we do our best to go through each account and verify that all the information is correct, this account has eluded us. We, on occasion, receive accounts that do not have accurate information on them and our collectors do not know this so they go about collecting them as though everything is accurate. Please accept our apologies for any inconveniences that may have occurred

Review: I WAS CONTACTED BY A [redacted] FROM DELAWARE SOLUTION. WHEN I CALLED BACK SHE PUT ME ON HOLD. A GENTLEMAN CAME BACK ON THE LINE. WHEN I WAS WANTING THEM TO VALIDATE THE DEBT AND ASKED HOW DID I KNOW THIS WAS NOT A SCAM HE STARTED SCREAMING AT ME. I REFUSED TO GIVE ANY BAN INFORMATION IN TILL THIS DEBT IS PROVED TO BE MINE. I TOLD HIM HE WAS SCREAMING AT ME AND I WAS TRYING TO ASK QUESTIONS. WHEN I MENTION THE SCAM THING AGAIN HE BECAME VERY DEFENSIVE AND TOLD ME THAT HE DID NOT HAVE TO DEFEND HIS COMPANY. I TRIED TO EXPLAIN THAT I WOULD NOT HAVE EVER TAKEN OUT A LOAN AND NOT PAID ON IT. HE DIDN'T WANT TO HER IT. I WANT PROOF THIS IS NOT A SCAM.. AND CALLS TO STOP.

SUPPOSEDLY THE LOAN WAS FROM 2012 AND BANK OF AMERICA.Desired Settlement: I WANT PROOF IT IS NT A SCAM. I NEED A LETTER IN WRITING WITH A SETTLEMENT .AND TO STOP CALLING ME.

THEY CAN COMMUNICATE VIA LETTER.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted. The associate involved has been remanded to attend a refresher course in FDCPA as well as collector courtesy. Upon successful completion of these courses, the associate will be permitted to return to the collection floor.Please express our apologies for any and all inconveniences that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: [redacted] contacted me on my work phone stating that he was trying to collect on a pay day loan that had not been paid. He was unable to provide any definite information on the debtee. I had not obtained a pay day loan in over two years. The company name was unavailable. He stated that for me keep this out of court I needed to pay $501.64 . I said that I would have to research the bill before making any type of agreement. He said that it would be turned over to the courts after 5 pm tonight. This was the first phone call or any notification of any kind regarding this bill. This is not my bill and I have no intention of paying it without proof of it's legitimacy.Desired Settlement: Want them to stop contacting me to collect money that I do not owe and close my account and send me a letter to that affect .

Business

Response:

Dear Sir or Madam,

This is in response to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications from our office. I have looked into the conversation that took place between the consumer and our associate. The associate went outside the boundaries that we set and because of this a written warning was given. Also, the associate has been put on a probationary period and will be monitored and coached by Compliance as well as the Floor Managers. Please extend my apologies for any inconveniences that may have occurred.

Review: Constantly phones, had a "individual process server" phone leaving a message with my social security number. Stated they would be coming to my home and place of employment and since they phoned they would also have local law enforcement with them to access my property. They were serving me with papers to appear in court next week. I know there is nothing at the courthouse, as I have called and asked. They go on to tell me to call [redacted] to stop the papers from being served. They never state what it is regards to and when I called back before told and asked them to send me something in writing, stated they didn't have to.Desired Settlement: I would like them to stop calling all numbers they call! They can send correspondence via the USPS if they need to reach me.

Business

Response:

I have looked into this incident (complaint J[redacted]) and the following has been decided:

• First, the consumer will no longer receive any communications from our company as we have closed the account.

• The associate involved will be disciplined according to our policies and procedures. A mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor.

• As this is the first infraction that the associate has been involved in, I have made the request to upper management that the associate be allowed to complete the training and return to the collection floor.

Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate. We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: This "Company" continues to call my personal and work phone with threats that a process server will be sent to either my home or work to serve me with papers supposedly related to some debt I owe?! They refuse to provide any information (i.e. valid proof of said debt) and tell me that it will arrive with the process server. I told them that what they are doing is illegal especially after being asked to cease all further calls to me personally but, especially to my work and they continue to call. This is the legal description of harassment. It is amazing to me how many complaints I have already seen against this "Company" yet, they still manage to continue their harassment. This is the 3rd year now and I am tired of the harassment.Desired Settlement: I am unable to make them stop trying to collect whatever debt they think I owe (on my own) and wish for help in making this happen once and for all. Thank you.

Business

Response:

This is in response to complaint number [redacted]. Please advise the consumer that this account has been closed and that no further communications will be attempted from our office. We have not had this account in our office for three years as the consumer has stated, but it is entirely possible that another agency or agencies has attempted to collect on this account prior to us.Please express our apologies for any and all inconveniences that may have occurred.

Review: I have been getting calls from Delaware Solutions LLC. They claim that I owe money to them or to a company called CMG Group LLc. They told me I had money deposited into my checking account on June 12th of 2012. The only proble is they have all of my info including s.s. # and my bank account. Have no clue who these people are but I told them this is false. I have the bank statements to prove it and that Im tired of the calls everyday threatening me with papers. I have never once had contact with CMG or these guys. Not one piece of mail has come to me and I want it STOPPED! I am fed up with people trying to scam. I have the proof and no one wants to see it or wants to believe me.... I talked to a Mr. [redacted] at Delaware Solutions and all he can say is nothing. He doesn't believe me and won't take my paperwork to prove its wrong. Never borrowed a payday loan adn now they want almost 1600.00 Its nuts! Show me proof I took this loan and show me where it was deposited into my account.....They are barking up the wrong tree and it needs to stop! I told Mr. [redacted] this and he comes back with the same reply....Like he nevere heard me. Perhaps these guys need to do their homework and research who they buy accounts from. I look both of these companies up and they have a lot of complaints as well as a lot of scams under both!Desired Settlement: I want them to stop calling me and to quit trying to collect on something that has never been given out to begin with. I'm fed up with companies trying to do this to people.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed inour office and no further communications will be attempted. No further comm:umcations will he attempted

Review: I have received several threatening phone calls and voice mails both on my work and cell phone by Delaware Solutions. I spoke with a representative letting her know that she was not authorized to contact me at my job or by any other means as I do not owe this company any money. The representative was still very rude and indicated that that I would be subject to a civil suit several times. I hung up the phone and they continue to call. This company is not authorized to contact me at work, on my cell phone or any other means.Desired Settlement: I believe this to be fraudulent and I would like for this company to stop contacting me about this or provide verifiable information in writing.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. Our office has not worked this account since 9/30/2014. If the calls persist it could be possible that another agency is calling. Please express our apologies for any and all inconveniences that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Received a voicemail from [redacted], from some lady that did not give her, saying that this was a notice about a claim and that she was calling from the paralegal division of Delaware solutions and to contact her at [redacted] with reference [redacted]. I call the # give and was transferred to [redacted]. He said that it was about a debt of $300 plus fees which some how became $530 and that I need to pay or will be taken to court for fraud and pay more that $2000. I told him I did not have that kind of money and ask who the best was from he said it was from 500fastcash.com. I told him I was unaware of this debt. He said that it was a debt from 2012 and that they change their names a lot and that someone fail to notice me of this. I asked if there was a payment arrangement he said that I can make 2 payments of $200 this month and $130 next month. I told him I can't make that kind of payment and asked if there was another option he said no. I told him that I have other bills to pay like rent and stuff he told not to pay one if my bills so I can pay him instead.

Later sent an email asking for the address to send a payment. Marshall calls leavening a voicemail saying that he got my voicemail (which I never left) and my email from his director about my request, and that unfortunately they don't take that kind of payment only by credit/debt card.

After all this I checked my credit reports and there is nothing about this debtDesired Settlement: Stop calling and a detail written information of the original debt.

Business

Response:

This is in regards to complaint number [redacted]. This account has been close in our office and the consumer will receive no further communications as per her request. An inquiry into this issue has been undertaken and any disciplinary action needed will be administered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: [redacted] with Delaware Solutions called my wife and left a voice mail threatening lawsuits/legal action and they have also called my mom and grandfather. When the message was relayed to me I called and she said they had bought my account from some place called [redacted] group?? Never heard of them, but apparently they are an online payday loan. I've had a payday loan before but it was an actual business where I went in and got my loan and paid them back the next week. I'm not sure if this is a scam and they got my information out of the system but these calls need to stop. I dont owe you or any other company any money from an online payday loan. According to the rep they put money in a bank account that I CLOSED in December of 2011 and tried to take the money back but couldnt and then turned around and put money in my CLOSED account again in March of 2012. I don't know of a business that will put money in your CLOSED account and don't get it back then 3 months later do it again. Nothing about this sounds legit. Please stop calling me and my family I believe it is illegal to threaten us with legal action that you have no backing and to also be giving out my personal information.Desired Settlement: I would like for them to take me, my wife and other relatives number out of their system and stop contacting us with this bogus claim.

Review: This company has places dozens of harassing phone calls to me and to family members with regard to a debt they refuse to provide a debt validation. This company uses harassment tactics that include threats of criminal prosecution, employment loss, DL loss, and foul and intimidating language. The company has taken payments from me that do not go to any debt settlement. This company has stolen my hard earned money. These calls need to stop and this company needs to be exposed. I will be filling a complaint with the FDCPA.Desired Settlement: stop all contact immediately. recovery of monies payed.

Business

Response:

This is in response to complaint number [redacted] Please advise the consumer that this account has been closed and that no further communication will be attempted from our offic. After performing an inquiry into this issue the decision was made to terminate the associate from employment with our company.Please express our apologies for any and all inconveniences that may have occurred.

Review: Hello. I have recently been contacted by [redacted] of Delaware Solutions stating that I owe over $600 for a loan taken out in 2009. If I paid today, it would be cut in half. She stated that they have sent statements requesting payment to a former address, which happens to be my family, and there have never been any such communication. She has called my work and left a message stating I was a "habitual offender" as well as called family and friends, stating theirs and my social security numbers as well as other information. She even called an ex- husband of a friend of mine. This is absolutely unacceptable. When I did get in contact with Elaine, and stated that I thought this was not a legitimate charge, she became irritated, completely changed her tone, spoke over me and told me she was just going to send a uniformed officer to pick me up tomorrow morning at my job. This is harassment and needs to be stopped.Desired Settlement: I would like this case/account affiliated with me to be closed and for no one related to me or myself to be contacted by this company again.