Delaware Solutions

Review: This company continues to leave me harassing and threatening voicemails and fail to identify themselves or the debt in question. They also leave harassing and threatening messages with my associates.Desired Settlement: I would like this company to stop harassing me and my associates with threatening messages. They may send me a detailed letter containing all the information I would need to verify the debt.

Business

Response:

Dear Sir or Madam, This is in response to complaint number [redacted] Please advise the consumer that this account has been closed and there will be no further attempt at communication from our office. Please express our apologies for any and all inconveniences that may have occurred.

Review: In dec. of 2013 I took out a internet payday loan from NATIONAL GROUP LLC for the amount of 300.00 I had a lot of bills at the time and was not able to pay it back in a timely fashion in fact I had so many bills and so many people taking money out of my account I had to close it.about a month went by and I was so deep in dept that I forgot about this loan.. Then Delaware Asset managment started calling me at work at home and also calling neighbors and friends giving them my private info. and threatening to take me to court .. On 3/10/14 I called 855 935 3693 and spoke to a [redacted] and she told me that I would have to pay 1,536.00 to clear up this bill.. I know I owe 300.00 plus a little for the delinquency but I would be paying about 5x the loan.. she also to me they would send a process server to my job.. That seems a litle much but I guess they REALLY need the money. the settlement offer she e-mailed me says DELAWARE SOLUTIONS and the payment would go to BRACLAIRE MGNT THATS DIFFERANT NAMES 1 DELAWARE ASSET MANAGMENT 2 DELAWARE SOLUTIONS LLC 3 BRACLAIRE MGNT THIS IS GETTING A LITTLE SCARYDesired Settlement: I want a fair payoff offer I want them to stop calling my work/friends/ etc. and I want to know that once I pay a fair AMOUNT I WILL NEVER HEAR FROM THEM AGAIN. thank god PAYDAY LOANS ARE NOW ILLEGAL IN NEWYORK

Business

Response:

Please be advised that I show no record of ever having received a complaint front your office regarding this consumer(ID [redacted]) It is possible that it was sent and never made it to my desk. Ifthis is the case I would like to apologize and ask graciously that you resend the complaint to me. The account for this consumer is closed as he has paid this debt off. His paid in fullletter(PIF) has been mailed to him. Sorry fbr any confusion

Review: I have received repeated phone calls from this company in regards to a lawsuit that is being filed and that I am going to be served because of money I owe. They have also called my place of business and numerous relatives. I have asked for validation numerous times and not received it. I have been verbally abused by and employee name [redacted] as well.Desired Settlement: Do not call me, my place of business, or any family members. If you are going to contact me do it by mail which I have asked numerous times to be done.

Review: I have been harassed by this company who also went by various names: DE and Associates, Delaware and Associates, [redacted] LLC, Delaware Solutions... all ranked by your site with an F due to MULTIPLE COMPLAINTS. Mine is like the many many others.

I was harassed by an UNKNOWN number, who left a message saying that they are in independent process server, listing my last 4 of my social security number and threatened to suspend my registration to my truck (which they listed my plate number) if I do not contact them. The process server didn't leave ANY number to contact them directly. They gave me a number 1 [redacted] The process server claimed to be collecting a debt on behalf of DE and Associates. This number lead me to a different named company. A man named [redacted] answered the phone asking how I got this number.

He claimed that I have sever criminal charges against me which scared me to want to fix the issue fast. I was in fear of going to jail. I agreed to a monthly payment of 100.00 as well as a 200.00 payment towards my balance. I also asked for paperwork to see how I got to owe this grand amount of money. The have yet to mail me the paper work.

The next day I saw that a withdraw of the 200.00 was made by [redacted]. This alarmed me since this was the 4th name difference during this whole process. I looked them up as well on the Revdex.com in NY and they are also given an F rating. I also reported [redacted] to the Revdex.com of NY. I reported fraud to my bank as well as talk to the local police to see what my rights were/ to also investigate this claim. According to local authorities I have no warrant and or suit pending against me.

This company is a SCAM and is taking honest hardworking peoples' money. They need to be stopped.Desired Settlement: STOP THE HARASSING PHONE CALLS

Business

Response:

This is in regards to complaint number [redacted]. We have just concluded the inquiry to this complaint and found that we need to look at the two associates involved more carefully. They will both be removed from the floor and will go through a retraining course in FDCPAIUDAAP protocols as well as basic collection information. For the time being, until a course can be rescheduled, they have been moved to an area where they can be more carefully scrutinized. Any further issues with these associates could result in further disciplinary actions up to and including dismissal.

We have closed this account so therefore the consumer will be receiving no further communications from our office regarding this matter. Please extend our apologies for any and all inconveniences that may have resulted from our dealings in this matter.

Review: I was contacted by [redacted] from Delaware Solutions stating that I was being sued by a company called [redacted] Marketing Group for a payday loan taken out in February 2012. I did not take out a payday loan in February of 2012 and this has been confirmed by my financial institution. He informed me that if I did not resolve this issue on the phone with him immediately I would be sued for up to 3 times the amount of the debt and it would be impossible for me to disprove the allegations. When I asked for more information about the supposed payday loan he was ambiguous and would not provide details. I have since then been contacted by an automatic recording threatening to serve me a summons for court within a 4 hour period if I did not contact Delaware Solutions to resolve this matter within 2 hours. This fraudulent company is attempting to bully me into making a payment over the phone for a made up payday loan. The company will not provide me with an address or any information about the lawsuit. I have filed a complaint with the Federal Trade Commission regarding this matter. Delaware Solutions has also left a message on the answer machine of my stepsons grandfathers machine. This person is connected to his biological mom and not my husband. I do not have any connection to this man. It is unethical and illegal to disclose information to someone other than the debtor and in this case I am not in debt to the company. I do not appreciate being harassed by this company.Desired Settlement: I do not want to be contacted by this company or any of their substituents going forward. I will not be scammed.

Business

Response:

This is in regards to [redacted]. An inquiry has been completed by our office and the account has been closed. The consumer will be receiving no further communications from our office. The associate involved has been issued a written warning and management is considering a monetary penalty as well. The associate will also be remanded to a retraining session in FDCPA/UDAAP. Please extend a sincere apology to the consumer from our company as we do not condone any violation of the FDCPA.

Review: These "people" call multiple times a day threatening me with process servers coming to my job and/or arrest for an alleged payday loan in the amount of $300.

When I asked them to stop contacting me the "lady" got very ignorant and verbally abusive ending the conversation by threatening me with arrest and immediaitely hanging up on me.

Phone number used was both, [redacted]Desired Settlement: Would like their harassing phone calls to my place of employment as well as the 5 calls a day on my cell phone, to stop, please.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications from our office. I have looked into the conversations that took place between the consumer and our associates. The associates went outside of the limits that our policies and procedures allow and because of this a written warnings were given. These associates have been remanded to take a refresher course in both FDCPA and collector etiquette and following successful completion of these will be on a probationary period where they will me monitored and coached my Compliance as well as Floor Managers. Please extend my apologies for any inconveniences that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a call/ voice message from a [redacted] on 9/17 stating that I was going to be served papers for a loan that I supposedly co signed for my son in law. I was told by [redacted] that the papers would be served on Friday between 11 am - 3 pm EST. ( At my daughters address where I have never lived.) I was given a docket number of [redacted]. I called the Larimer County Court house today, 9/18/14 and found out this is not a docket number and that I should contact you regarding this issue.

The caller stated that my son in law bounced a check on a bank account that he has not had for over 7 years and I never co signed a loan for him ( I have co signed a loan in my daughters name but not for my son in law.) The caller, [redacted], has the first 5 numbers of my social security number which is very scarey.

The callers phone number is [redacted]. When I called last night, 9/17 the companies name was Delaware Solutions when I called this morning it was Delaware Agencies.

My son in law also received a call/ voice message and is contacting the Sheriffs department todayDesired Settlement: After talking to the clerk at the court house I totally believe this is a scam and the word needs to get out so people will not pay these people anything.

Something needs to be done so charges can be pressed against these people.... it is harassment and causes undue stress... How can they get access to my information... a security breach somewhere ???

Review: Miss [redacted] contacted me on March 5,2015 about a title loan from 2010 in the amount of $535 & when I tried to tell her about the car in question she became rude so I ended the call. She called me back an left a voice message with threatening me about going to jail, taking my current vehicle, & told me I lied about not working an I will be car less again. I called back to see why did she leave me a threatening voice mail, when a screaming match started then she hung up on me. I called back and asked her how professional is she to scream an hang up on me. An she said you need to pay your bills you bum an I bet your black an hung up. A little bit after that somebody else contacted me saying he the manager an he will be handling my account an I should not contact his employee anymore.Desired Settlement: For Delaware Solutions to stop contacting me because I'm in the process of talking to the company that gave them my information, an letting them know about the incident. I'm seeking legal counsel about the situation that occurred.

Business

Response:

his is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted. Please express our apologies for any and all inconveniences that may haveoccurred.

Review: I spoke to someone back in May and asked for a debt validation letter and for them to update my address. They have called my friends and myself twice a day for the last two days. The first time I called back the man was very rude and told me to shut up and listen then hung up on me. The next day I requested another validation letter, I never received an email. Today after I requested this information again. Calling me and my friends twice a day within 2 hours of each other for three days straight is harassment. They are rude and have not provided me with the information that I requested.Desired Settlement: I want the validation letter emailed to me or mailed to me and I do not want them to contact me or anyone else regarding my business. I want them to stop harassing me on the phone when they can't do what was requested. Once I receive the validation letter, I will handle this but the harassment is out of hand.

Review: I have been contacted repeatedly by this company about an account that does not belong to me but a relative. The contact began on June 15th in which I received a voicemail from a Mr. [redacted] disclosing the name of my relative and that he would be serving a summons to my relative regarding a debt that he owed (in direct violation of FDCPA Sections 804 and 805). I was subsequently contacted numerous times by a Mr. [redacted](?- last name unclear). [redacted] repeatedly left messages stating that my relative would be "publicly embarrassed and served" with paperwork regarding a debt that he owed. On today's date, Tuesday July 7, 2015, I was contacted again by [redacted] at 9:13 AM. Upon answering my cell phone, [redacted] immediately began screaming "Are you going to just keep playing games with me. Trust me, you do not want to play games with me!" At this, I disconnected the call with [redacted] called me again, back to back, 6 times, despite my repeatedly asking him to not call my phone anymore (FDCPA Section 806). He continued to scream at me telling me that I needed to pay the debt owed by my relative. I repeatedly told him that I was fully aware that he was in violation to numerous sections of the Fair Debt Collection Practices Act. [redacted] also threatened that he would lose his employment if I forced him to go to his job to serve said paperwork (violation of FDCPA Section 807). He continued to yell until he eventually hung up the telephone on me. A short time later I was contacted by my relative who told me that [redacted] then called him, and continued his hostile and unprofessional actions towards him, and this time complaining about my lack of cooperation with him. Of course, I was thoroughly offended and disgusted by the actions of [redacted]. I looked up a contact phone number to Delaware Solutions and called in order to report the blatantly rude practices and violations to the FDCPA. The telephone was answered by a woman who introduced herself as Ms. [redacted]. I told her that I would like to speak to someone regarding my experience with [redacted]. She then asked me for my phone number and began to discuss with me the personal information of my relative. I noted that I could hear [redacted] speaking in the background and I could clearly hear the personal information of what would presumably be the party on the other end of the telephone call that he was on. It was immediately clear that I was speaking to a co-worker of [redacted] and not someone in a position who would take my report. I told Ms. [redacted] that I was not calling to discuss the file of my relative, but to report the ordeal that I had on the telephone with [redacted]. To this, Ms. [redacted] responded, "Well that is the only thing you are going to discuss on this call you deadbeat!" I was appalled and disgusted. I asked Ms. [redacted], "Why am I a deadbeat for not paying someone else's bill." To which she screamed into the phone "You are a deadbeat!!!!" I removed the phone from my ear in order to disconnect the call and could hear continuous string of expletives as she yelled into the telephone (a clear violation of FDCPA Section 806). I am both shocked and dismayed at the atrocious manner in which Delaware Solutions conducts business. This is especially in consideration of the fact that I am not even their targeted contact person. I have never heard of a company hiring such cruel and inconsiderate people to be a representation of a company and acting as if this is an appropriate way to do business with anyone. I will be seeking out an attorney in regards to how my personal rights have been violated by Delaware Solutions as well as advising my relative to contact one in regards to how their rights have been violated by this company throughout these terrible interactions.Desired Settlement: I would appreciate an apology from Delaware Solutions regarding the deplorable behavior of its employees. Immediately following that I would like for my phone number to be removed from their database with an assurance that I will never hear from them ever again.

Review: I was contacted by a person named [redacted] from Delaware Solutions LLC on 6/15/2015 and 6/16/2015. On both dates, [redacted] stated that I'm being charged with fraud if I do not pay a past due amount on a payday loan taken out in 2012. I told [redacted] that I know my rights under the FDCPA and that I'm requesting debt validation in writing and I have the right to dispute the validity of the debt. The company refuses to send any sort of debt validation. I informed the company that I sent a cease and desist letter on 6/15/2015 and [redacted] stated he will continue to call me everyday to get a payment, regardless of the cease and desist letter. [redacted] used profanity and called me demeaning names and insulted my intelligence on both phone calls. [redacted] told me that I was going to be arrested and will serve time in jail for the unpaid debt. This company uses harassment tactics that include threats of criminal prosecution and foul and intimidating language and refuse to obey laws including debt validation. [redacted] and his supervisor pose as attorneys that have the ability to pursue criminal charges. I have submitted complaints with the Consumer Financial Protection Bureau regarding these phone calls from Delaware Solutions LLC.Desired Settlement: Terminate the employment of [redacted] due to his extreme and illegal debt collection tactics. Stop all contact with me immediately.

Review: This is the third time I've had to deal with this issues. The first 2 times, I contacted the business directly. My 70 yr old mother continues to receive abusive/threatening calls from [redacted] at 8[redacted]. He claims to be a Process Server, looking to serve me with a summons if I don't contact him within the next 24 hours. When I call the number back I have requested 1)that my mothers number be removed from their calling list, as it's been almost 20 years since I've lived at her address, 2)they contact me in regards to any collection attempts & 3)they provide the nature of the call. They advised me they are collecting on behalf of Western Sky/Cash Call; both whom have federal lawsuits against them in regards to unsavory lending practices. The Rep at Delaware Solutions has the worst attitude & was badgering my for payment information, or stating I was going to be embarrassed at work when an officer comes to serve me with a summons. They he kept asking me what I wanted to do; not allowing me an opportunity to tell them that I needed for information in regards to exactly WHY they were calling. I then decided to obtain the number to Delaware Solutions off the internet (855-573-1643) to call & speak with a Supervisor. When you dial the number, it doesn't even ring. Upon further research, I see that Western Sky, Cash Call, Delbert Service & Delaware Solutions are all under investigation for one thing or another.Desired Settlement: 1- Stop calling my mother!!!!! She is 70 yrs old & all she can think is that someone is getting ready to come to her house or my job to arrest me.

2 - Provide some type of legal documentation/justification for these collection attempts.

3 - STOP providing false information in regards to how collection attempts are going to be made. And stop trying to bully people. I'm an officer of the Federal Court System, so I know all about these scams & tactics.

Review: I have received numerous automated calls from delaware solutions threatening legal actions saying someone is coming to my house. I have been left different contact numbers none valid. they recently called my work threatening to come to my job and give me a summons and I may be arrested. This has to be harrassmentDesired Settlement: Stop Contact

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company keeps calling me telling me I owe 300 dollars to a payday Loan called Fast Cash, when I did not take out a loan.Desired Settlement: Please stop calling me

Review: Harassing phone call with threats of police if a loan isn't paid. I DO NOT having loans with Loanpointusa. They are threatening fraud, lawsuits, and police. I was also told to "be a man and take care of my debt". I have contacted the police, filed complaint, and spoke with an attorney.Desired Settlement: I want all phone calls to cease and stop immediately. I want all personal information destroyed. I want any dollars returned to my account immediately that may have been taken out. No calls to any family members. A legal representative has all information, as well as the police. Action will be pursued if this is not corrected and stopped.

Review: This company has called and scared my family by saying that I have committed fraud and am going to jail if I do not pay back a on line loan that I took out in 2009. This debt has to be paid in 48 hours or they are coming to arrest me. I call Mr [redacted] back and at that time he tried to scare me and threaten me. I then was put to another man ( wish I believe is the same man) Mr [redacted]. He explained on how I took a loan out on line through The cash line in 2009

and I need to pay this loan back, he said he could trace the application back to the computer that I took the loan out on. The loan he explained Original amount was $850.00 but he would settle for $500.00 by the 1st OF August 2015. He needed a Credit Card, even a pay as you go Credit Card would work. This is the second time this has happened to me. I wish someone would get these people to stop. I do not know how they get our information. Mr [redacted] asked me for my email address , and I am sure I should have not given it to him. He emailed me a form / agreement to pay this money on the 1st of august. On the form it explains the Saturday the 1st of august they will take out $500.00 from my Credit Card and after the funds are received I will receive a Credit Card Statement from [redacted]. Wish I looked up on the Revdex.com service and it is listed as having an ALERT for the Revdex.com.Desired Settlement: I want these people and this false debt from THE [redacted] to go away. I do NOT want to every be contacted by these people about this debt again

Review: On July 30, 2015 Me and Mr. [redacted] at Delaware Solutions, LLC talked about my last two payments $327 and $173 to be taken out on August 7, 2015 and to call him on August 7 and he will send me my exoneration papers via emial. Well only one was taken out $327 and the other was not, and tried to contact him 20 times NO ANSWER. I am not paying no more after the $173, I have depleted all my savings, maxed out 4 credit cards and NOW I have to consolidate all my bills. STRESSED OUT TO THE MAX I have this company since May of 2015.Desired Settlement: Only pay the last settlement of $173 and send my exoneration papers via Email like we discussed. NO MORE CONTACT.

Review: I have been harassed by phone calls from Delaware (or Delray possibly) Solutions for about a year now. They have left multiple messages to my voice mail and my family's seperate lines threatening legal action for a debt that I do not owe to their company. Honestly, I don't even know what they are trying to sue me or garnish my wages for, and their threats vary from message to message and number to number. There is absolutely no way they are a legitimate business, and if they are, then they should be shut down immediately for the way they conduct themselves. They are most definitely in violation of the Fair Debt Collection Law in Pennsylvania, for varying reasons including making mention of their attempts to sue me over the phone & their inability to ever send certified mail regarding any intent to file charges. I know the debts I owe and I know the companies I owe them to, and I have never had any actual contact with Delaware Solutions. The most current "representative" of the group to contact me has been [redacted], but she's one of many in the past year.Desired Settlement: This company needs to stop contacting me and my family over a debt that I do not owe to them, a debt that has never once been clarified. They should not be in business, and should be sued to the full extent of the law, because I truly believe they are not a legitimate group and could very well be a white collar criminal organization. What they are attempting to do to me is fraud, plain and simple, and that is a felony.

Review: I recently received a telephone call from Delaware Solutions, LLC in Wilmington, DE where they had all my personal information and informed me I never paid back a payday loan I took a few years ago. They wouldn't give me any information about the company making this claim and they threatened to send the Sheriff to my job and arrest me if I didn't pay this back in full. I got nervous they would come to my job and that might threaten my employment so I paid them. After researching this company on line I now think I was scammed. I also noticed they are not Revdex.com approved.Desired Settlement: I would like my $794 returned and to find out if this company is legitimate and who hired them to collect this so called debt.

Review: This company Delaware Solutions contacted my work several times within four days. They never contacted my personal phone to my knowledge, as I looked back in my records, and didn't see a number I didn't recognized. I spoke to a [redacted] whom was awfully rude, and told me that I had a bad check wrote, and I owed them money for a unpaid $300 dollar payday loan. Which, I never took out. I asked for all of the information about the loan, and the company, so I could make sure nothing was ever deposited into my checking account without my knowledge. They told me they could not provide me with any information about the loan. She said I had to pay $517 dollars by the end of the day, or I was going to have a police officer sent by the county in which I reside to summons me to court for prosecution. I asked her if I could call her back after I got out of work, to obtain more information so I could see if someone gained my financial information. She asked me what time I got out and when I told her 4pm, she said they closed at 4. So, when I got out of work I called anyways, and I spoke to her again. She told me that the loan was from a "fastcash" I then calmly explained to her that I didn't take this loan out, and she yelled at me " THEN YOU TELL ME HOW SOMEONE GOT ALL OF YOUR INFORMATION". She then rattled off all of my personal information. Yelling at me the whole time. She even ridiculed me about how nobody saves their paystubs on their computer, which I do. Then, she hung up on me. So, I called back, and the same lady answered the phone, but said she was a different name. I asked to speak to a supervisor, and she said she was one. I told her who I was, and what was going on, and she said the lady I spoke with just left (not even two minutes after I spoke with her). She said, because the conversation between the two of us was heated, and it pissed her off. Finally, I spoke with Mr. Reed, and he the same thing, he couldn't provide me with any information about the loan, but the company was named "fastcash", but operated under several different names. I again, asked for a deposit date of this supposed loan, and he said around two and a half years ago. I told him I would like an exact deposit date, so I could get with my credit union, and prove there was no such loan deposited. He couldn't provide that stating that he didn't have that information, only the creditor did. He again told me I must have 517 in by the end of the day, or an officer was being sent to my home, to summons me for an appearance in court. I kept saying all I want is verification of this debt, so I can get with my credit union, and he kept telling me that would only happen once I was summonsed to court. I'm not even being provided the chance to look into what this is.Desired Settlement: If this is legit, I need proof, so I can get to my financial institution, and gain the paperwork proving my innocence on this matter. I feel that an apology is sufficient, and this better not effect my credit. I would also like proof of the closure of my "account" from their business.

Business

Response:

This is in regards to complaint ID [redacted]. An inquiry has been completed and it has been decided that we will close this account in our office and the consumer will receive no further communications from us. The apology that was requested by the consumer has been issued. If there are any further questions from the consumer, please forward them to us and we will' do our best to answer them. Please express my apologies for any inconveniences that the consumer may have had to endure