Delaware Solutions

Review: I received a call from a company by the name of Delaware Solutions (Scam). He gave his name of [redacted]. Said I owe from backing out of payment to a payday loan I took out for $300.00 back in 2011. Closed my bank account intentionally so I didn't have to pay. I said please send me proof/documentation and he stated we won't/don't send out proof until you make payment. Pay now otherwise we will have to serve you legal papers (lawsuit) to appear at Court. I went online, put in the number in which he called from to find out it was a Scam that's been going on for sometime now. Said they even have process servers go out to your job to serve you papers for this false lawsuit. Since when does a Process Server call you to see what time is good for you to be served - NEGATIVE! I work in the law field, there is no way we contact the persona we're serving to ask what time will they be home. It's an awful position to be in! It's almost as if you can't do anything; just be harassed by people for reasons unbeknown to you aside from what they are telling you. I have Debt Consolidators handling my affairs and I know absolutely nothing about owing any company/payday loan, etc. and not have them being resolved. This has to stop! Welcome to the internet ugh!Desired Settlement: I want the calls to stop immediately. The number for Delaware Solutions, Mr. [redacted] and the number for DS & Assoc., Ms. [redacted]s (fake name - an author's name that is smh) is [redacted]. They need to be penalized for calling innocent people with false accusations and harassment. They are the real criminals! Thank you as I appreciate all and whatever help you can offer me and so many others that have become victims of these Scams. Respectfully submitted,

Review: I have received multiple phone messages for over a month's time, threatening legal charges for a person that has never lived at our address. We have had the same phone number for about 35 years. We do not know [redacted], or how he gave out our phone number. When I called the company about their error, [redacted] demanded to know if I "was always this rude?", then "Haven't you ever made a phone call mistake?", then "I guess you are perfect". He never promised to correct his error.

Business

Response:

This issue (complaint number [redacted] has been investigated by my staff and we have since removed the number that was in question from the account file. The complainant will receive no further communications from our office. Let it also be known that the associate that was involved in handling this account at the time of this incident has been dismissed from his position with our company. Please extend my apologies for any inconveniences that may have occurred due to this incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was contacted by this company stating I owed money to www.500fastcash.com. They stated that it was 300$ deposited into my account between 6/2012 until 2/2013. They stated that if I didn't pay a certain amount they would send someone out to my house and serve me with a warrant. I provided my card# because I was afraid of what would happen to me. They told me I was being federally recorded. I checked my bank statements and no deposit from that company. I called 500fastcash. I was told they had no info on me requesting a loan. I called my bank and cancelled my accounts. On Monday 12/15 they called me back because they couldn't get any money out of my account. I told them I knew I did not owe that company money and I spoke with the company and they said they have no info either. The girl told me they have me on a federally recorded line and ill have to pay them money. I called another phone that had called me previously and was listed on an email I received from Delaware solutions llc and the man stated that he purchased the loans from 500 fast cash and they were a broker I couldn't call which is a lie and now BMG has taken over. The man provided my with a full checking account number stated he called my bank and verified the account existed and I ended the call. I called my bank and they have no record of a company calling. I don't know how he had my account number.A process server called me as well from a blocked number. I reached out to the Delaware state police in reference to this matter as wellDesired Settlement: This company to get investigated and the harassment to stop

Business

Response:

This is in response to complaint number[redacted]. This account has been closed and the consumer will receive no fmther commu nications from our office. I have looked into this account and it appears that although we do our best to go through each account and verify that all the information is conect, this account has eluded us. We, on occasion, receive accounts that do not have accurate information on them and our collectors do not know this so they go about collecting them as though everything is accurate. The associates involved have been placed on a 90 day probation during which time they will be monitored and coached by Floor Managers as well as the Compl iance Department. Any violations duing this period wrn mean further discipline up to and including termination. Please accept our apologies for any inconveniences that may have occurred

Review: Representatives from Delaware Solutions have proceeded to harass me about a loan in which I recently found out that I did not apply for. When I got the first call I agree to pay them as they threatened to send law enforcement to my house. I paid $200 on May 22, 2015. When I did a little research on the company and reviewed my bank statements within the last two years, I recovered that I never received a loan deposit for the $1,120 that they claimed I owed. To make matters worst, the representative [redacted] proceeded to call my ex-boyfriend's sister and mother and tell them that I opened a $1200 loan using their social security number and they, too have been calling and harassing me about a loan I know nothing about. Each time that I try to reach [redacted] I get a voicemail. I just want this to stop. I want them to stop calling me and stop calling other people about me.Desired Settlement: I would like for the company to not contact me or anyone else in relation to me about anything else. I want this to stop. I have already contacted the Federal Trade Commission and I will take this further if they continue to harass me or harass anyone else trying to retrieve information about me.

Review: I have been receiving numerous calls from this so-called collection agency concerning an on-line payday loan, that I know I have never taken. I have repeatedly asked for documentation in writing concerning, the creditor, amount of so-called loan, and the loan origination date, only to be told that "we don't have to send you anything in writing!" The collectors will not give names, but want me to verify my personal information, such as, SS # which I REFUSE TO DO!!!Desired Settlement: To have this company investigated for fraudulent activities. I believe that they are trying to scam people out of money or are operating as identity thieves.

Review: MYSELF AND MY FAMILY FEEL VERY THREATENED BY THIS BUSINESS AND THEIR (ILLEGITIMATE) COLLECTION ACTIVITY. THE PAYDAY LOAN COMPANY THAT I SUPPOSEDLY OWE MONEY TO WAS ALREADY PAID OFF AND MYSELF, MY MOM, MY DAD, AND MY FIANCE ARE RECEIVING HARASSING PHONE CALLS. WHEN I ASKED THIS COMPANY TO SEND MY INFORMATION REGARDING THE VALIDITY OF THIS DEBT THEY SAID THEY WOULD JUST FAX MY PERSONAL WORKPLACE WITH THINGS TO SIGN FOR WAGE GARNISHMENT. THE COMPANY WAS EXTREMELY RUDE AND RUINED MY DAY AND MY FAMILY'S DAY, AND HAS TARNISHED MY REPUTATION.Desired Settlement: STOP CALLING ME AND MY FAMILY AND REMOVE THE DEBT PERMANENTLY!

Business

Response:

This is in response to complaint number [redacted]. This account has been closedin our office and the consumer will receive no further communications from us. The associates involved have been remanded to attend a collector etiquette class before being allowed to return to the collection floor. Please extend our apologies for any inconveniences that may have occurred

Review: I get calls almost daily on my cell phone from this company, always the same message, that this is the last time they will contact me, etc. I do not owe them anything, and in fact, do not even know who they are. They use different numbers every time because I block them.Desired Settlement: I want them to stop calling me.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.Please express our apologies for any and all inconveniences that may have occurred.

Review: Not me but my Family was contacted in regards to a debt that I owe.I called them back saying that the debt has been paid . I was then told it was for three accounts not one. I then asked to give me information about the companies in which I owe or provided me with written information regarding what I owe. I was told that it will take to long to mail me written information.when I asked for the phone number and addresses of the companies I was told that was called harassment and I should know what loans I recieved. The person then threatened to go to my place of business and house and serve me with papers unless I make payment today.I told him I Made a payment already. I emailed him a verification email that the dept was satisfied. Person Said I had my chance and I will get it again in court.Desired Settlement: The phone calls and threats to stop

Review: On 10/15 I received an urgent pre-recorded message indicating that I needed to return the call ASAP to prevent matters concerning fraudulent activities to escalate. I was provided with a reference number of [redacted], Delaware Solutions. The phone was answered"how may I direct your call", and I gave the case number and was transferred to [redacted]. When I questioned [redacted] as to the nature of his business and the reason for his call, he explained that his firmhandles civil litigation and small claims. After much bantering back and forth he did provide the physical address for the office as 300 Deleware Ave and demanded to know why I wanted the address. I explained I planned on writing a letter to him. He made it clear that writing to him was not going to help me and that his client was still going to sue me.It is clear to me that [redacted] and his pre-recorded threatening phone calls are in the debt collection business. I request that any and all communication from this organization to me be stopped, whether is be by phone to my place of employment or to my cell phone, by fax, mail or e-mail,Desired Settlement: Cease any and all communication, in any form, to me

Business

Response:

This is in regards to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications as per her request. An inquiry into this issue has been undertaken and any disciplinary action needed will be administered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a phone call from [redacted] on both my cell phone and at work identifying themselves as Delaware Solutions. The lady I spoke with stated that I had committed fraud with my checking account, which she gave me the account number, my social security number, place of employment, and my husband's name and ex-employer, stating that I had received a payday loan from some place called Fast Cash. I told her I had never heard of it and I had not had any payday loans. I confirmed this with my bank. She then began to tell me that I needed to give her my attorney's name and started telling me how charges were currently being pressed against me for wire fraud. I have not had any dealings with any company by the name of Fast Cash or any other payday loans.Desired Settlement: I want all phone calls to cease. I want a letter in writing from the company on company letter head stating that no future phone calls will be sent, that there is no such account and that I am not liable for any of these false claims. I would also like all of my personal information removed from their database.

Review: Spoke to a lady several months ago and said she cannot mail anything to me. I told her I was not paying anything without something mailed to me. She was very rude and said that they would see me in court and hung up on me. I called back and the same lady got on the phone. I tried to get more information She could not give me any information on what the debt was for and to whom. I figured it was a scam. Calls started again last week. Started getting voicemails from 4 different numbers . Caller ID said 2 were from California. The voicemails all say I need to call back and say a statement because I have committed fraud and my case has been put on court calendar and they are with the legal division and I need to have my lawyer call. They will come to my house and serve me court documents if I don't call and make arrangements to pay them (for what I don't no - they didn't leave that information).

I have spoken to bill collectors before and never have I ever experienced anything like this company. If I have or had a debt it has already been paid or is being paid. I don't trust any of these companies anymore. I have taken out 2 payday loans in the past and paid them back in time. Ever since my information was filled out for the payday loans several years ago I have received numerous calls from people with strong foreign accents trying to collect money over the phone and being nasty and rude. If I do not get something in the mail stating the debt,etc. to me it's not legitimate. You just don't no who to trust anymore. I am really sick of the scam phone calls.Desired Settlement: Stop calling me leaving threatening voicemails. Send me something in the mail if it's legitimate.

Business

Response:

This is in regards to complaint number [redacted]. Our inquiry has led us to talk to the associate involved and to remind them as well as the rest of our associates that we do send out snail mail as well as emails if the consumer requests them. This is an ongoing issue that we need to keep up on as we bring in new employees. I am not quite sure what to make of the calls that the consumer says were received from California. My department will look into these to see if we can figure out what these were about.

The consumer will receive no further communications from our office as we have closed the account. Please extend our sincere apologies for any inconveniences that may have occurred due to our lack of communication in this incident

Review: I received a text from my ex-brother in law stating someone by the name of [redacted] was contacting me through my ex-father in law, whom I havent spoken with in a couple years. It was unnerving to hear this number one and when I contacted my ex-father in law, he told me all the info Mr. [redacted] decided to share about my 'account', disclosing information which I feel should not be shared. Then I call Mr. [redacted] and first he cannot even find my information. Then he hangs up on me, calls me back and still cant find my info. Then he finds it, explains to me that I owe over $2000 and will be charged with wire fraud, etc. I have not received a loan over $500 before and when I stated that he became upset. He then told me my wages will be garnished, they will come to my work, I will receive more phone calls and will be summoned to court if I did not pay have that today. When I said thank you for your time, I will handle this matter elsewhere he shouted and proceeded to threaten me more, I asked politely not to call my work and he did at least 3 more times.Desired Settlement: This is harassment. I do not wish to hear from this company again, as it is a surprise to hear I owe money, which I do not. I want this account removed, and taken off my credit report.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.Please express our apologies for any and all inconveniences that may have occurred.

Review: This company calls both my home phone and cell phone several times a day leaving messages threatening legal action. I have no knowledge of any business with this company and need them to stop harassing me.Desired Settlement: I need them to stop contacting me ASAP. The phone calls are extreme.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. Please express our apologies for any and all inconveniences that may have occurred

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: A couple of months ago I started to receive calls from Delaware Solutions stating I owed 300.00 and they had my social security number. I called them back one time and a male person stated I owed Greenwood financial from all the way back in 2011. I asked the male person on the other end of the line who Greenwood financial is, he could or would not say who they are I stated to the person at Delaware Solutions that all my debts were paid and he should recheck with Greenwood financial. I save all my bank statements. I had some loans in 2011, 2012 and all have been paid in full.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Delaware Solutions to cease calling my home and to take me off their list.

Business

Response:

This is in response to complaint number [redacted] This account has been closedin our office and no further communications will be attempted by our office.Please pass on to the consumer our apologies for any and all inconveniences ­thatmay have occurred.

Review: I just had a conversation with one of the Delaware Solutions Agents name [redacted].I will list exactly how this all went down:1) I called and talked with the operator, without asking any questions as to why I was calling she transferred me to "[redacted]".2) "[redacted]" had transferred me to [redacted], after a little conversation. He started by telling me that they had sent an email in response to mine I left last Friday. Which I did not receive in my regular email or spam. In the email by the way was the the pdf file of the NCA confirmation documentation sent to me by [redacted]. So he should have known what I was talking about when I called if he received it which he said he did.3) I was transferred to [redacted] (I didn't know her name yet) I explained to her about [redacted] LLC, The NCA and that I have documentation about the account to [redacted] being paid. A few attempts where then made to give me both the email and the fax #: During the first call before any information was given to me the call was disconnected. I called back and the operator had no problem directing my call to her, still without any question or telling me her name, again [redacted] answered and then gave me the email. I was thinking it was going to be her direct email but rather it was the company email which is: [redacted] and the fax # which is [redacted] When I asked for her name again the called was disconnected.(???) I called back again, the operator now can not, for whatever reason, locate who I was talking to even though I mentioned to her that I had just called a minute ago (call disconnected) and talking to a women,I did not know [redacted]'s name yet. The operator automatically transferred me to "[redacted]". I now have to speak to [redacted] again and not to [redacted] even though he was so quick to transfer me to her in the beginning. I now was in a heated conversation with [redacted], I told him my situation. He kept blaming me, he blamed [redacted] LLC, called them a scam very quickly a few times, continued to interrupt me and cut me off when I was speaking. To me I was pissed off, and that I shouldn't be because they did me a favor of not taking it to court. Said there's nothing that can be done. For the most part was running in circles and avoiding the fact which was I had the NCA documentation that this was paid in full. He told me to fax the information to him. As he was giving me the fax # I interrupted him and said what [redacted] told me "([redacted]." he paused for a moment as though he was clueless to what I said. After about 2 sec. he responded by saying "yeah, that's it it is our new fax # , fax it to that #." I was surprised he didn't know what I was talking about so I asked him what # was he going to give me I'll send it to both fax #'s. He said it's okay I forgot we have a new fax #, he then said they got it a few months ago. That surprised me that he can't remember getting a new fax number 3 months ago. When I asked him for his name he reluctantly said "[redacted]" wanting to know his last name I said to him "what? [redacted] what?" He then said "Nelson. [redacted]." I also wanted to know the name of the women seeing the line was disconnected 3 times. I could tell he did not really want to tell me the name, but he did and said "[redacted]". Still sort of reluctant to tell me though.4) [redacted] aggravated the situation rather that resolved the situation, blaming me, blaming [redacted] LLC (constantly calling them a scam) he wouldn't listen to me interrupt me and let me explain myself and who Janet Carter and [redacted] LLC was just tried controlling the conversation, and when I wouldn't let him he got frustrated and hung up on me. He hung up on me. I found that very unprofessional especially if you are a debt solution company.This was the conversation with Delaware Solutions Agency today.[redacted]Desired Settlement: I would like a refund but even more stop these criminals from stealing money from other victims out there. Like most victims I didn't realize I was one until it was too late. But not to late to stop them from hurting others.

Review: I HAVE BEEN GETTING CALLS FROM FROM THIS NUMBER [redacted] EVERYDAY WITH NO VOICE MESSAGE LEFT. WHAT IS THIS PERTAING TO OR WHY ARE YOU CALLING ME STATING I OWE MONEY. I DO NOT OWE ANYONE BECAUSE I AM IN BANKRUPTCY.Desired Settlement: EXPLAIN WHY YOU ARE CALLING ME BY LEAVING A MESSAGE I WILL NOT BE SCAMMED BY ANYONE OR COMPANY TRYING TO COLLECT ON OLD DEBTS THAT HAVE BEEN FORGIVEN BY LAW.

Business

Response:

This is in response to complaint number [redacted]. This account was closed on 1/30/2015 and the consumer will receive no further communications from our office. The associates involved have been placed on a 90 day probation during which time they will be monitored and coached by Floor Managers as well as the Compliance Department. Any violations during this period will mean further discipline up to and including termination. Please accept our apologies for any inconveniences that may have occurred

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Except the letter has page 8 of 8 where are the other 7 pages and what do they say.

Review: In the last 3 months, I've gotten 14 voicemails at 54 seconds each threatening and implying legal action on an unknown debt. They cannot/refuse to provide any information about the alleged debt. I allowed an attorney to listen to the voicemails and he said the content of the voicemails threatening legal action (they cannot legally take) is illegal itself and he offered to file action against the company if I so desired free of charge. Before doing this, I would like to demand the company to cease and desist.Desired Settlement: I want them to remove my number from their list and stop leaving illegal messages threatening legal action they cannot legally pursue about a debt I do not own. Further, they are prohibited from selling my personal information to other illegal "collection" agencies.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.Please express our apologies for any and all inconveniences that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Good Afternoon,

I am being literally harassed by a company called Delaware Solutions for the past couple of years. These people call me 6-7 times a day and say that I owe a Pay Day loan, which I have no clue of what they are talking about. When I ask them could them provide me proof or something in writing, they get belligerent and start with the threats. I have been threatened that they would come to my place of employment, my home, I would be locked up and the last threat is they would take my tax return. They have called my mother, father, sister and even my daughter on one occasion. They also have called my job on several occasions asking to speak to the boss, which surprise… I am the manager of my office. The last time I had a young lady threaten me a couple of months ago and then left a message on my work phone stating that this is Delaware Solutions and she needed to speak to someone in the Payroll Department because she needed my wages to be garnished immediately. I googled this company along with the number they call me from and have seen many postings that this is a scheme and found people who were faced with the same exact scare tactics.

My resolution is if I owe something please provide the proof by sending an invoice, or a documented letter to my residence. Every time I ask for proof, they can’t provide it and then the threats come into play.Desired Settlement: For proof or documentation to be sent to my place of residency.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.Please express our apologies for any and all inconveniences that may have occurred.

Review: I was contacted in regards to a debt. They provided me no written information regarding what I owe. They threatened to sue me so I entered into a payment agreement. My account was debited for the first payment and then my card was lost. My bank issued me a new one so I immediately tried to contact them to update the information. I left voicemails with no response and then the number would just ring with nothing. For weeks I tried to call. Then all of a sudden, when the 2nd payment of 3 was due, I get a phone call from a number with a different area code and they left a threatening voicemail. When I looked them up to find an alternative number, It said they are a fraud. What do I do?Desired Settlement: I would like a written explanation of charges and for them to stop calling me and threatening me. Also, I would like to know that it is legitimate before I make the last two payments. I don't like owing anyone, so I would like to rectify the situation. Thank you.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed and the consumer will receive no further communications from our office. Due to the confusion on our part(we have a new phone service provider which is why the consumer could not get intouch with us), we have decided to send a Paid in Full letter to the consumer. The remaining scheduled payments have been removed from the file. Please extend our apologies for any and all inconveniences that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I received several harassing phone calls from this company. All they could tell me was I owed money and couldn't back the debt owed in writing. They claimed I owed 500 fast cash from a request I made in 2013 in which I never borrowed money. They had a lot of my personal information including my social security number. When I asked my Attorney to pick up the phone to speak with them they hung up. I then pulled my credit report to check to see if there was something I missed and to no avail, nothing was listed derogatory!Desired Settlement: For the phones calls to stop!

Business

Response:

This is in response to complaint number [redacted]. This account has been closed and the consumer will receive no further communications from our office. The associates involved have been placed on a 90 day probation during which time they will be monitored and coached by Floor Managers as well as the Compliance Department. Any violations during this period will mean further discipline up to and including termination. Please accept our apologies for any inconveniences that may have occurred

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.