Delaware Solutions

Review: I received two recorded voicemails with the exact same messages on 11/18/14 at 1:19pm from [redacted]. I returned the call which was answered by a "gentleman" named "Fester Williams" at the first number. He kept saying this was a criminal matter and referencing "they" and "them." I finally got him to tell me it was for an outstanding debt with [redacted] usa. I informed him this debt had been satisfied and he began yelling that "they" do not have to accept anything from me and I would receive a supoena at my home or place of employment if I did not satisfy this debt with him today. I told him that I had a verification email that the debt was satisfied and I aksed if I could forward it to him. He then began yelling that they are not a debt collection agency and any money paid to them would not satisfy the debt because the matter is now criminal. When I tried to speak he just yelled louder that only payment to his company would satisfy the debt. When I tried to ask again, with all of the yelling, to forward the email to him, he yelled sign your supoena when it comes to Ruck St, which is my street of residence, or Volunteers of America, which is my place of employment. At this point he hung up the telephone. I called [redacted] USA and spoke to someone in collections who informed me they are already aware of this company trying to scam people out of money on their behalf and to ignore the threats. I followed up the telephone conversation with a documented complaint on [redacted]'s website.Desired Settlement: Do not contact me again. I have filed additional complaints with the attorney general's office and the FTC. Also, the one touch recording on my cell phone works great.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I received a call from a woman by the name of [redacted] (Delaware Solutions) alleging I have outstanding debt and that she was extending a courtesy for me to pay now or I would face prosecution. When I asked who she was representing and what debt she was referring to she got easily angered and said the matter was under seal and classified. My response to her was ok I guess I’ll you in court. I contact the 1800 number from the same company to see if I could gather any further information from these people and was transferred to a [redacted] who identified himself as a lawyer for Delaware Solutions and indicated that I owed $300 from 2011-2012 and If I do not pay right away, will be prosecuted and will be forced to pay 3 times including interest, legal costs and court fees. When I demanded proof, he told me he did not and was not going to provide me with anything. He proceeded to tell me that he would file to have my wages garnished my vehicle taken and to place a lien against my property. I refused to verify or to give him any information. He said I'm obstructing law and will be fined and tried for that too.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications from our office. One of the associates involved here is no longer with us while the other has been given a written warning and put on a 90 day probation. Any violation during this probation will be grounds for dismissal. Please extend my apologies for any inconveniences that may have occurred

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been contacted multiple times by them and had started paying them, I have not recieved any proof of this "debt" and when I asked for a signed and notarized copy of the agreement I was told they do not do that. I also asked for proof that I did this and have mentioned multiple times that I believe these are fraudulant loans. They proceeded to call my parents and tell them that they needed to get bail money out as they were going to have me summoned and put in jail over this. WHen I called them back after getting the message form them I was met with hostility and told that it is my fault. They have also ben contacting work numbers and harrassing my co-workers. I do not have a loan with this company nor ever have I.

Review: I received a prerecorded voicemail on Wednesday, November 12th that said the following, "This notification is in accordance to state law and is solely intended for "MY NAME". We are calling from the prelegal division of Delaware Solutions. We have a claim that has been placed in our office under your name and social security number. These are some very serious allegations and the claim will be forwarded out of our office if we don't hear from you or your representing party to resolve this matter voluntarily. I must inform you that failure to place a statement on file may result in this claim being filed against you immediately. You can contact me at [redacted] Please reference your file number (#####) Thank you for your cooperation." Upon hearing this voicemail I was immediately confused and had no idea what this could be in reference to. I called the same number that the voicemail was from and a man named [redacted] answered the phone. I asked what business he was with and after repeatedly just saying his name, he finally said "Delaware Solutions." I asked what this call was in reference to. He confirmed my name with me and then rattled off to me my social security number, my previous address, my bank, and my routing and checking account numbers. All of these were correct. And I did NOT give them to him. He plugged in my phone number (which he had from the caller id I am assuming), and looked me up in his "system." He stated that I borrowed money from a payday lender in June of 2013 and that I never paid them back the 300 hundred dollars that I owed them. He stated that the company tried at least twice to withdraw the money from my account and it did not go through due to insufficient funds. I asked him who this company was and he said it was Fast Cash. I stated I had never heard of this company and had never borrowed money from them. He said that they were a very large company and had many subsidiaries underneath them so he wouldn't be able to tell me specifically who I supposedly owed money to. I then asked him how I was supposed to obtain proof that I owed anyone money, He said if I went to my bank and went back to the date of June 10th, 2013, I would find the transaction there. I asked him if that date was supposedly the date that Fast Cash gave me the money or was it the day that they tried to pull the money out? He said he didn't have those details. I again asked him what name I was supposed to be looking for and he said he didn't know. Next he stated, "Are you aware that check fraud in the state of Oklahoma is a felony?" I told him again that I did not ever take out such a loan and that I owed no one money that I knew of. I told him I would go to my bank and look up the June 10th date and see what I could find. He said he would be there until 6 pm my time and requested I call him back. I immediately called the Customer Service division of my bank and told them what happened. I asked if they could look through all of 2013 and see if they could see anywhere where there was 300 from some weird company deposited into my account or where there was a time when approx. 300 was withdrawn from my account. He said he would look into it and then call me back. Meanwhile I personally went to my local branch and told them what happened as well. They looked through and could not find anything that could match the description of what [redacted] said I owed. The teller at the bank stated she was afraid I was a victim of identify theft and told me that I should close my checking account. I wasn't sure what to do at that point. Customer Service called me back as well and said the he and his supervisor had both looked through my account and couldn't find anything either. At that point it was suggested to me that I call local law enforcement and report what had happened because they were afraid I was a victim of identity theft. Just a week or so earlier, I did receive an email from my credit card company saying that my information had been compromised and that I should cut up my card and they would send me a new one. I took their advice and spoke with a police officer on the non emergency line. I gave him the details and he called Delaware Solutions himself. He stated that he spoke with the director of the company, [redacted]. He stated that Bob explained to him how their business worked and that it seemed legit. He asked about my account in particular and [redacted] told him that he wasn't sure the details of my account since he purchased a large amount of debt recently from 2011-2012 and did not know where in that time frame that my debt had supposedly incurred. The June 10th, 2013 date I was given earlier by [redacted] was the date that my debt was supposedly turned over to collections. So I was supposedly looking for the wrong date all along. The officer called me back and relayed this information to me. He stated that since this happened back in 2011-2012 he wasn't particularly concerned about identity theft at the present moment but that things still didn't add up. What we did know at that point was that Delaware Solutions was a real company and that Fast Cash (the parent company that owed the company I supposedly owed money to), was a real company as well. The officer advised me to check my credit score and make sure nothing looked off and then he gave me [redacted]s direct line so I could call him the next day and see if I could get things sorted out to where they made sense to me. Before I had a chance to call [redacted] back, I received another voicemail from Delaware Solutions, this time from [redacted]. He said he needed a return phone call from me at this point in time. He was aware that local law enforcement had contacted them the day before about my particular case. I called him back, and again tried to figure out who I owed money to and in what time frame it was. I wanted to go over my bank records and see if I could find proof. I did not want to pay money blindly without knowing what it was for. He kept giving me the same responses: that he didn't know the company name and he didn't know the time frame. I asked him about the June 10th, 2013 and asked him why he gave me that date if that was not the date that I would find the transaction on. He said he didn't know the exact date he just assumed it was around that time. He asked me to hold for a moment and then I was transferred to the director, [redacted] proceeded to tell me again how his "business" worked and said that he purchased large amounts of debt. However, he again could not tell me who I owed money to or on what dates. I asked him to give me a little time to go over my bank records and see if I could find anything. He stated that I could look over my bank records all I want but that he was filing civil suit against me today. He said that yesterday was a courtesy call (which he said they rarely over do....), and that this should have been taken care of yesterday. He said that it would cost me over 2,000 dollars now to fix this problem instead of the $450 that I supposedly owed (even though yesterday it was 300??) . He said I would receive a summons to court. So now I apparently am being sued in civil court for a matter that I have no idea what it is? Both the director and [redacted] was extremely rude to me. I told the director that if I legitimately owed them a debt, I would gladly pay it. I just wanted some proof. He stated that that was not his problem that I couldn't remember taking out a loan. He stated that they had my internet IP address, physical location, bank account information, account number from the loan company, and a recording from my bank as more than enough proof to convict me in court. He stated that they didn't go to court unless they knew they would win because his employees were so thorough. I asked him if his employees were so thorough, why couldn't they tell me who I owed the debt to? And also why am I just now hearing about this? If a company was trying to collect a debt from me wouldn't they have tried to contact me in some way? He stated that was not his problem or his job. He said I could see proof if I wanted, but not until he saw me in court. I asked him about what [redacted] said about me committing a felony because of check fraud. He denied that he said that and stated that I must have misunderstood him. I said no I did not misunderstand him, he told me that it was a felony in this state and implied that I committed a felony. [redacted] raised his voice (as he did numerous times during the phone call), and said "I will not have you putting words in my employees mouths. I do not want you contacting my office again." And hung up on me. So now I am at a loss as to what to do. I would gladly pay any debt that I have but they refuse to provide me even with the name of the company that I owe money to or on what dates they gave me this money or tried to get the money back from me.Desired Settlement: This business should either provide me with proof of what I owe them or cease and desist.

Review: This company is contacting me and harassing me over a bill that I do not even have. They have been contracted by [redacted].com to collect money that I never borrowed. I never took out a pay day loan from [redacted].com and this collection agency can't provide me with any documentation and they call me 7-8 times per day. I do NOT owe this money, I want them to stop harassing me.Desired Settlement: Their policies are terrible. They treat people terrible. I want them to stop contacting me immediately and NEVER contact me again!

Business

Response:

This is in regards to complaint ID [redacted] An inquiry has been completed and it has been decided that we will close both of the consumer's accounts that are in our files. The consumer will receive no further communications from our office.

Review: violates fair debt collection act. Calls and leaves message I am being sued for defrauding financial institution. Says I owe payday loan to approved cash advance on a liberity bank. I tell them I have proof from approved cash that I owe nothing and I have never banked with liberty bank They call me a lier. Refuse to provide proof of debt. Never idenitfy themselves as debt collectors.Desired Settlement: This company to stop fraudulent collection activities on debt that I do not owe.

Review: I started receiving phone calls and voicemails from this company. I have been through numerous scam calls that have gotten scary because these scam artists start threatening my family and my job. I do not owe anyone any money and I want my name and all phone numbers in connection with me removed from their scam list and stop calling me immediately! I do not want to go through this AGAIN with another company. I have filed numerous reports with my States Attorneys offices and FBI as well as multiple other government agencies trying to fight these threatening scams.Desired Settlement: I want my name and all phone numbers in connection with me removed from their scam list and stop calling me immediately!

Business

Response:

This is in regards to complaint ID [redacted]. I have looked into this complaint and have come up with the following. Please inform the consumer that we are not a scam. If the consumer believes that she does not owe anyone any money than we will not pursue her for it and we are closing her account in our office. This does not mean that someone else will not try to contact her in the future as this matter will not just go away. Please advise the consumer that all communications from our office will cease.

Review: I have requested a copy of the contract they stated I electronically signed with no success. They emailed a settlement letter instead. They have called excessively about this matter and threatening to take me to court. They are very rude when speaking about this matter and stated that they don't have to send me anything. When I told them that they were being recorded due to harrassment, they stated I was just a person not wanting to pay their bills.Desired Settlement: I want them to stop contacting/harrassing me. If they cannot produce proof that I owe this debt, then it should be satisfied as paid in full and no further collections or calls.

Review: I have received multiple calls from Ms [redacted] at this location regarding a "debt" she states I owe. She has left threatening messages, stating I will be arrested, if I do not return her calls, states legal case in my county (does not name the county) I did call her back after the initial call and asked her to provide me with her company name and address as well as proof of the debt in writing and she hung up on me. She then proceeded to contact several family members stating I have a lawsuit pending and also called someone who I am not associated with whatsoever, but is a longtime friend of my father. This practice is unacceptable. I have checked my credit report and do not have anything listed even remotely similar to the debt she is claiming to be filing a lawsuit regarding.Desired Settlement: No phone calls to myself, my family, or anyone else they think might be able to get in contact with me for them. If this is a legitimate debt they can send proof of the debt via USPS mail.

Business

Response:

Dear Sir or Madam,This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. No further communications will be attempted.iPlease express our apologies for any and all inconveniences that may have occurred.

Review: I received a call today from Delaware Solutions from a gentleman named [redacted]. This person proceeded to advise me that I had a warrant issued against me and he was the only one who could stop it. When I proceeded to ask him for information he started getting nasty. The gentleman proceeded to insult me, say that I was stupid, had no education, that I was a foreigner, that I was a thief and went on and on. When I asked for his supervisor he said he would not dare let me speak to anyone. Then he threatened me and said that if I had guns or dogs they would shoot my house down. This is a threat and I am two steps away from going to the police station. What kind of tactics are these to actually collect on something without even giving me proof of the debt owed. Something has got to give.Desired Settlement: If I receive another call from these people. I will definitely be going to the police station and taking this as far as I have to. I was being threatened.

Review: I have been receiving calls from several numbers about a person that I do not know for a couple of years now. I always ask for the business name so I can make sure that they are taking me off their list. [redacted] hung up on me when I asked to verify that my number was being removed. When I called back, she hung up on my calls. When I called from another number and asked for the business name, she told me to "get a life." Eventually, my call went to her voice mail where I was able to get the business name. I looked up the main number and attempted to talk to someone in charge. The person who answered asked if I thought I was calling [redacted], and that I did not have any rights and they were going to file harassment charges if I ever called back again. They still would not verify who they were or where they were calling from. This is the first time I have ever had a company completely refuse to identify themselves! Also, in their privacy policy online, their mailing address coincides with [redacted] Management. I just want my number separated from this person, but these people are beyond rude and impossible to work with for even a phone call.Desired Settlement: I am sure that they train their employees to behave in such a manner, so I am sure that will never be resolved. Debt collection is probably the only business in the world where you get to tell someone to get a life. I just want them to stop calling my number. I hope that the Revdex.com does not share any other personal information with this company other than the phone number, because, I am afraid of them getting any other information and having the ability to harass me in other ways. Thank you.

Review: I am a social worker who works with homeless women. I have been working with a client who stated that Delaware Solutions have been calling her insisting that she owes on a loan, which she does not. When I called the number that was provided to my clien[redacted]) the man on the other line refused to tell me about Delaware Solutions and what the purpose was for the company. He kept urging me to tell him my information and would not give me any straight answers. He continued to get angry and hostile before telling me that if I called back he would call the police, which I encouraged him to do so.

I then looked up their "website" [redacted] and called the number that was provided on the website ([redacted] and got the same exact response from a woman. She would not even tell me what their mission statement was.

I believe that this business is a scam/fraud.Desired Settlement: I would like to see this business get investigated and shut down as this is an injustice to the people they have scammed. Could you please send me an email with the outcome/ or when this issue has been resolved?

Thank you!

Business

Response:

This is in response to complaint number [redacted] We would be glad to help out with this account if we knew who it belonged to. The name provided appears to be of a social worker speaking Oil-behalf of the consumer. We will need to know the name of the consumer or the phone number that we have been calling in order to access the account and close it. As soon as we have this information we can move forward.Please express our apologies for any and all inconveniences that may have occurred.

Review: The first call was a very threatening man who, when I asked that he send me the information in the mail, yelled and hung up on me. When I called back, I spoke to a different person who gave me an entirely different amount supposedly owed on a payday loan that I didn't take out. Again I asked for something in the mail and was informed that they can't send anything thru the mail. They say they must have payment or they will proceed with a lawsuit. I am not paying anything without proof in the mail.Desired Settlement: I want the phone calls to stop. If I owe them then send proof through the USPS.

Business

Response:

This is in response to complaint number [redacted]. This account has been closed in our office and the consumer will receive no further communications from our office. I have looked into the conversations that took place between the consumer and our associates. The associates lack of attention to detail are what we believed caused the miscommunication and because of this a written warning was given.

Also, the associates have been remanded to take a refresher course in both FDCPA and collector etiquette. Please extend my apologies for any inconveniences that may have occurred.

Review: I got a call about a year ago from this company and they were VERY mean and rude. They told me that I owed a debt tosome online loan company. They threatened to serve me with paper to sue me if I didnt pay. So of course I was scared so I paid with my credit card. I nefer received a letter or anything in the mail showing why I owed. I paid them $510 to settle. Weel two months later, I get another phone call from them saying that I owed another debt to another online payday loan. I paid $151.75 and then I thought about it and I told them to cnacel ALL of my payments and to do whatever you needed to do. They threatened to sue me for it. I told them to go right ahead and do it. I have yet to receive anything inth email showing that this is a collectable debt and that I even owed this. This company sucks.Desired Settlement: I would like for this to be deleted and off of the record becuase I do not owe this.

Business

Response:

This is in response to complaint number [redacted] This account has been closed in our office and no further communications will be attempted. No further commumications will be attempted Please express our apologies for any and all inconveniences that may have occurred.

Review: I was contacted yesterday by a [redacted] from Delaware Solutions claiming I had a payday loan from 2-15-13 that was never paid back. I never heard of any of the 3 companies [redacted] "claimed" MAY have loaned me the money??? Calling me for payday debt but cannot give me straight answer on who I owe? I told him I would fax bank statement showing no money was deposited into my account on said date. Then thought twice and checked google for his name and company to find out they do this to people and NEVER to send your info. I faxed him a letter that I knew this was a scam. Today I received a call from a woman there who was threatening me with court/people will come to my job....and eventually called me a "[redacted]"??? I called back to speak with someone else about this woman and the man I got was just about the same with the threats and name calling. [redacted] told me my debt was 300 but if I let it go to court it would be around 1100.00 and that even though I have no recollection of this debt/payday loan---and neither does my bank----he proceeds to try and get me to make 2 payments over the phone for 150.00 each?? Insisting that "sometimes the problems associated with fighting the debt it is just better to pay the debt and get it out of the way"???? So pay them so they don't harass me? That people will come to my job and serve papers?? His phone number is [redacted].......I have also been called from [redacted]. They have my bank account number somehow (I did not give them)....and where I work. I do not owe this debt. These people are animals. They should not be allowed to contact anyone representing a true collection agency. Which is also why I am filing a complaint---so no one else has to hear the garbage/or be intimidated by people like them.Desired Settlement: NEVER TO CONTACT ME AGAIN FOR ANY REASON. NOT ON MY CELL NOR AT MY PLACE OF EMPLOYMENT. I SHOULD RECEIVE AN APOLOGY FOR THE TREATMENT BUT I DO NOT EVER WANT TO HEAR FROM THESE SCAMMERS AGAIN. [redacted] NAME IS ALL OVER GOOGLE FOR THIS SAME SCAM.

Business

Response:

This is in regards to complaint number [redacted]. This account has been close in our office and the consumer will receive no further communications as per her request. The associates involved have been brought into our office along with their floor supervisor. We have gone over the entire file and complaint and explained to them why and where this went wrong. From what we have found this was nothing 1nore than human error and desperation. Please extend my sincere apologies to the consumer for any •inconveniences that this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was contacted and harassed by this company cliaming that I owed for an outstanding debt. Failure to pay would result in jail time or garnishment of my wages. This company called numerous times. I eventually paid $500.00. I want to get my money back and the individuals prosecuted.Desired Settlement: I would like my money refunded and this individuals arrested with this scam

Review: This company solicited for payments of a debt that does not exist. They displayed knowledge of personal information that they should not have access to and then refused to provide any of their company information.

The declined to give their company name, an explanation of debt or further contact information. They threatened legal action.

Created a hostile environment and a concern of identity theft.Desired Settlement: This company should no longer be allowed to attempt to collect non-exsisting debts and threatening people.

Business

Response:

This is in regards to complaint number [redacted]. My office has searched our files using all the information that we have including first name, last name, middle initial, address, email, and phone number provided. This consumer does not and has not to our knowledge ever had a file in our office. If this continues to be an issue for the consumer, have her provide the numher that was contacted, the date and the approximate tme and my office will once again look into this for her

Review: I have received multiple calls from many random cities that I have never been to nor know anyone living in. All of the calls result in an automated voice message from "Delaware Solutions". I called the number provided in the voicemail, which was different than the number that was on caller id. I spoke with a man named "[redacted]" who was VERY rude to me, I have never been spoken to like this in my life. He would not give me any information about the claim, he recited my information back to me including my Social Security Number. He stated that I owed a payday loan from February 2011 of $300 and now its over $600 due. If I refuse to pay, I will be summoned to court and have to pay up to three times the aamount. I proceeded to ask him about the claim and he would not provide me with any details and claimed I was getting an attitude with him and that I needed to calm down. He eventually told me he would see me in court and hung up on me. The call was never claimed to be recorded and he never asked me to verify my information. I was very nervous and called back and was transferred three times until someone claimed to be a supervisor. He also was insanely rude and hung up on me when I asked for further explaination. I have called back several times and they keep not giving me information and saying if I keep asking questions they are going to file a harassment suit against me.Desired Settlement: I have multiple desired settlements, I want this "company" to be found out and disposed of. I want this "[redacted]" to be "fired" and I would like to know how my SSN was stolen.

Review: This company has been calling my family members everyday even my mother in law telling her I owe money. I told them I would pay them what I owe them and they said they would send me an email. I havent received anything. They keep on calling me and saying I would go to jail and they would take me to court and sue me. They are also calling my job wish that is not legal. I have spoken with a Mr. wells and a Mr[redacted]. I am really afraid for myself loosing my job because of Delaware Solutions.Desired Settlement: I want this company to stop calling me and my family members aswell as my job. Also if I owe them money to send me some papework by us mail. I will pay them what I owe but I need sometjing in writing. Im afraid they need to send me proof. And they need to stop harrasing me and my family members which thdy dont have anything to do with this

Review: This company called me many times and left messages from several 800 numbers saying that I owe money for a wire transaction involving a quick loan company. That I haven't made all the payments for a loan I received sometime in 2013. I never used a quick loan company in 2013, and the only ones I ever used were in 2011 and they were paid off within a month of receiving the loans. This was a scam to get me to pay for a service I never used. On top of this, they had the last few digits of my checking account number, my social security number and other personal information like date of birth and address. This is a violation of my privacy and they should not have this information as they were not authorized by me to have it. Therefore, this is on some level identity theft. I still receive phone calls from these strange numbers and I bet it is still them trying to collect money after I already talked to several people at that company telling them to stop contacting me. They also gave me false information when I was trying to get to the bottom of it. This is a scam and other people have complained about this company as well. Please contact me if you need more information on this.Desired Settlement: If they are scamming people they need to be shut down. I just want them to stop contacting me and not use my personal information as it is a felony. They also should not be sharing my personal information with other companies who can use it to do the same thing. I have been getting a lot of strange phone calls lately and I just let it go straight to voice mail. This needs to stop or I may have to change my phone number. Thanks in advance for looking into it.

Business

Response:

This is in response to complaint number [redacted]. This account has been closedin our office and no further communications will be attempted. Please express ourapologies for any and al l inconveniences that may have occurred.