Designed Receivable Solutions Inc

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted the company several times.  During my last contact, Wednesday the 28th of September, the Supervisor stated, "I will issue a faxed letter on Friday if you do not receive the mailed letter."  It is Friday and I have not received such letter.  My home is pending refinance based on this information and it is needed ASAP. Five more days would be too long and I was told I could receive a fax letter as of today.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, Designed Receivable Solutions has already violated State of [redacted] consumer protections laws.  As I mentioned in my original complaint, I did not receive their response to my request for validation they received August 1, 2016, and there is no evidence I received anything from them within the specified 30 days.  Therefore I am respectfully requesting they delete these accounts, and cease all other collection activity.  I am making every effort not to present this case before a courtroom jury in my community. 
Regards,
[redacted]

Review: Upon reviewing my credit report, I discovered I owed this company funds from a past due medical bill. On my own accord, I contacted Design Receivables seeking to settle and close the account. On my initial call, I asked that they send me an invoice, they agreed yet it never came. I called back 10 days later and was given indirect responses. Not wanting to continue the run around, I decided to settle that day over the phone. Before I got off the phone, the funds were withdrawn from my account, which is fine. During that phone call I requested a paid in full receipt, as well as documentation of a guarantee offer that was made to me during this recorded phone call that this instance would be removed entirely from my credit report as if it never happened, being that I had never spoken to them prior, had no idea I had an account with them, and reached out to them on my own accord looking to settle. I was told they could not e-mail anything due to privacy (totally understandable), but offered to fax. At the time I did not have a fax machine on hand so I again requested US mail. They said no problem, it will go out the following business day.

Again 10 days later, still nothing in the mail. No receipt for the almost $1300 I paid, no documentation for what we had discussed over the phone. I called back in and was told by the same person I had originally spoken with that they do not offer faxes and he never told me that. He also told me that since I lived out of state they would need to submit a special request to an admin to have it mailed to me. If these statements are true, it makes me wonder why these tasks weren't completed on our original phone call. Seems like a lot of run around and shady business practices. I am not sure what collection agency does not have the ability to mail an invoice with relative ease or issue receipts for payments. Still have not received the original invoice from my very first contact with them.Desired Settlement: I'm not being unreasonable. All I ask is for a receipt for the $1284 I paid and that this is removed entirely from my credit as if it never happened as promised during the recorded phone call. Nothing more, but also nothing less.

Business

Response:

There are several steps taken in mailing out 'paid in full' letters, taking a week to 10 days, and this should have been better explained to the complainant; I regret the miscue on our part. The letter has been mailed as of the 16th of February and should be received this week. I encourage the complainant to call our manager [redacted] at ([redacted] extension [redacted], if he requests any other information or has any other questions.

Review: [redacted], a rep with this company has continued to call me and has even placed this account against my CREDIT REPORT - EVEN THOUGH they had been contacted with important information from the original biller, Shands HMA stating that I had been paying on the account DILLIGENTLY and they were to stop harassing me. I have caught their rep [redacted] - LYING directly to me concerning contact and non-existent conversations he had with [redacted] at Shands HMA, telling me in one of his many calls (yesterday) that she had told him to just call me about the account, rather than informing him by phone that the account was actually being paid against but the account number originally given had been incorrect and has been since corrected. In a conversation with her this morning, she states he never spoke with her and there were no notations on my account of any call from him or his company. For more than 2 1/2 months, the rep from this company has continued to harass me with calls at all times and ignore attempts by both myself and the original biller to cease harassment. This company WAITED TO RESPOND and acknowledge HMA about the fact that the amount forwarded to them was to be noted as being paid against already until they placed the amount AGAINST MY CREDIT RATING!!! This even though there have been NUMEROUS CALLS (I have a list) concerning this matter.In short; this company REFUSES to listen, believe or acknowledge the facts. Rather, they seem to intentionally intend to place accounts against a persons credit rating whether or not the monies are being repaid already with the original biller.Desired Settlement: I want them to REMOVE THE AMOUNT PLACED IN DETRIMENT AGAINST MY CREDIT RATING/REPORT of $2172 and apologize for their employees LYING which is a pretty sad state of affairs for a company to allow.

Business

Response:

This patient has 3 accounts in our office. For each account, we mailed the patient a letter explaining that her accounts had been placed in our office for collections, and that any payments or correspondences should be mailed to us, since we are the legal assignee of the accounts. If patient chose to continue sending payments to our client rather than work out an arrangement with our office, then her accounts are eligible for being reported to the credit bureaus.

Our client has not reported any payments to our office for any of the three accounts placed here: Nos. [redacted] and [redacted]. However we did receive an email on February 13, 2014, from our client, asking us to place account [redacted] on hold. We are currently waiting to hear from our client what they will have us do for that account ($2,172), however the other two accounts at $60 each remain on file as ordinary collection accounts that have not been placed on hold.

As soon as we hear from our client, we will notify the patient of the outcome. Meanwhile, we have informed the credit bureaus that the patient disputes our reporting of the accounts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THIS BUSINESS NEVER - NEVER - NEVER MAILED ANY ACCOUNT INFORMATION TO ME AT ANY TIME. I HAVE RECEIVED NOTHING BUT TELEPHONE CALLS FROM THIS COMPANY. DURING ANY OF THESE TELEPHONE CALLS (WEEKLY ++), THE PERSON ([redacted]) NEVER, NEVER MENTIONED HOLDING MORE THAN ONE ACCOUNT, [redacted]. AT NO TIME HAVE I BEEN INFORMED OF THIS COLLECTION AGENCY HOLDING ANY OTHER ACCOUNTS FOR THIS INVOICING. NOT DURING ANY TELEPHONE CONVERSAION NOR BY MAIL. THEY ARE LYING.

THEY ARE LYING. THEY ARE LYING.

THEY WERE SENT AN EMAIL BY SHANDS HMA ON FEBRUARY 6th, 2014 CONCERNING PLACING THE ABOVE MENTIONED ACCOUNT ON HOLD AND CEASING ALL CALLS AND HARRASSMENT TO ME BECAUSE I HAD MADE ARRANGEMENTS WITH THEM CONCERNING PAYING AGAINST WHAT I HAD BELIEVED I HAD BEEN ALREADY PAYING AGAINST FOR THE LAST YEAR AND A HALF! THIS COMPANY WAITED AND IGNORED THAT COMMUNICATION UNTIL AFTER THIS ACCOUNT WAS PLACED AGAINST MY CREDIT SCORE BEFORE ACKNOWLEDGING THE EMAIL TO SHANDS HMA.

THEY ARE FULL OF CRAP AND THEY ARE LIARS. I HAVE SUPPORTED EVIDENCE OF THIS THROUGH SHANDS HMA AND MY CONTACT WITH SAME. THEY HAVE BEEN INFORMED SEVERAL TIMES TO CEASE AND DESIST AND HAD CHOSEN TO IGNORE THOSE REQUESTS AND MY INSISTANCE THAT I WAS IN CONTACT WITH SHANDS HMA ON A WEEKLY BASIS TO MAKE EVERY ATTEMPT TO RESOLVE THIS ISSUE.

THIS REP ([redacted]) LIED TO ME DIRECTLY ABOUT CONTACT WITH [redacted] AT SHANDS HMA AND THIS COMPANY HAS DONE NOTHING BUT LIE, INCLUDING IN THEIR RESPONSE TO MY COMPLAINT.

Regards,

Business

Response:

While the complainant is free to espouse her opinions, we have 3 accounts assigned here by this client, as described previously. Telling lies, as she suggests we're doing, does nothing to advance us in this case.

As it turns out however, the client in this case has been non-responsive to our inquiries as to any payments that they've received or what status the accounts are in. Therefore and consequently, we have opted to cancel the accounts back to the client for further handling, and we will no longer be involved in these accounts. We are forwarding instructions to the credit bureaus to delete our reporting.

Review: I found some accounts of my credit report that do not belong to me, I decided to send a debt validation request to CMRE under the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (b). It has been over 30 days with no response.Desired Settlement: Please delete this invalid debt and update my credit report with all 3 credit bureaus.

Business

Response:

The complainant referred to CMRE in her complaint against us, but CMRE is a different collection agency located in Brea. We are DRSI in La Palma.

Review: this company would not send the bills to the right company. they are billing me instead of worker compensation. that is fraud.Desired Settlement: To bill the right company so those bill on my credit report can be paid.

Business

Response:

The complainant has 13 accounts in our office assigned over the years covering many service dates. She never advised our clients of a worker comp case, nor our office, until now. If these accounts are part of a work comp case, we will need to know the name of the employer, the comp carrier, the nature and date of injury, and the attorney of record. She can provide that information to our office by calling (800)518-7650, or mailing to: DRSI, 1 Centerpointe Drive #450, La Palma CA 90623. Once we receive this information we can begin a full investigation.

Business

Response:

The complainant has 13 accounts in our office assigned over the years covering many service dates. She never advised our clients of a worker comp case, nor our office, until now. If these accounts are part of a work comp case, we will need to know the name of the employer, the comp carrier, the nature and date of injury, and the attorney of record. She can provide that information to our office by calling (800)518-7650, or mailing to: DRSI, 1 Centerpointe Drive #450, La Palma CA 90623. Once we receive this information we can begin a full investigation.

Review: This company has been informed that I am in bankruptcy, and have asked them to stop calling. I also informed them that they are calling my work line and my supervisor does not approve. However, I have received 5 calls AFTER informing them of this. This is in violation of FDCPA and bankruptcy law, and they need to stop harassing people. I followed the instruction of the BK court and FDCPA as to what I am supposed to tell debt collectors. They state after informing the company, I should receive NO FURTHER contact from the company, yet DRSI refuses to stop constantly calling.Desired Settlement: Written confirmation that they have reviewed records and admit fault.

$250.00 for each time a violation was committed.

Business

Response:

When the complainant initially told us they were in bankruptcy, they refused to provide any attorney or court information. Since we never received any notice from any bankruptcy court that they were in fact filing, we needed information to close our file. That was the only reason we called to follow up in December. We will not contact the complainants again.

Review: I have recently obtained a copy of my credit report and I noticed this collection account for a medical debt. I have no knowledge of this account and I have not received any correspondence such as the date of service, the provider who rendered the service or a original copy of the insurance company's explanation of benefits. Collection agencies must provide the validity of this debt or delete the information from my reportDesired Settlement: I would like to have this debt deleted from my report immediately.

Business

Response:

Our collection agency received an account for the complainant on November 25, 2014, at which time we mailed him a detailed letter about the account. Our letter was mailed to the same address that the complainant has listed with this complaint. Our letter was not returned to us by the USPS. We tried calling complainant at the phone number he provided to our client when he was treated on December 16, 2012, however we were never able to reach him. He never contacted us about this account on his credit but rather filed this complaint against us, then after that he sent us a letter asking us to validate the account, so we are quite baffled as to why he filed the complaint before asking us about it. We are responding to his request for validation of the account as we have verified that the account remains unpaid.

Review: I never received a bill from [redacted]l therefore Designed Receivable Solutions collection agency has committed fraud against, I have reported this fraud to California Office of the Attorney General, Federal Trade Commission, Bureau of Financial Protection, Designed Receivable Solutions has taken away my rights as a consumer I was not given a 30 day window to dispute the validity of this debt, Designed Receivable Solutions has violated my rights as a consumer, if Designed Receivalbe Solutions wants to contact me I authorize my Aunt, [redacted] to discuss this fraudulent account with Designed Receivable Solutions.Desired Settlement: delete this bill from my record I do not owe this bill this bill was covered by my health insurance which was Health Net Medi-cal at the time this bill occurred I gave my medical card to [redacted]l therefore this debt of $3627 dollars should be deleted from my billing records or debt record

Business

Response:

This complaint is something of an insult. This complainant has filed complaints with other entities, and we've responded to every one. He also complained to our client, the hospital, and they too have responded. We have provided the complainant with all documentation related to his unpaid healthcare account. His aunt was assisting him in trying to get a state program to accept billing for this retroactively (5 years after the services were rendered), however as we suspected, she has failed in her efforts. The complainant owes the amount due, we have acted nothing less than professional and in full legal compliance, and we nor our client are going to forgive the debt just because the complainant has filed numerous and FALSE complaints in his endeavors to avoid payment for the services that were provided to him. This complaint is untrue, just as the others he has filed, that were done AFTER we responded to his every request for providing him documentation of the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Negligence on the part of [redacted]l, Thank you [redacted].

No one is above the law. California law states in California Code of Regulations Section 50746, Title 22, the hospital, doctor and provider has a responsibility to bill Medi-Cal in a timely manner maximum time limit of 12 months, [redacted]l fail to bill medi-Cal, this collection needs to research facts instead of guessing isnt that what the client is paying you for, especially being the president of the collection agency.

Regards,

Business

Response:

What the complainant fails to point out in his many complaints is that he didn't have MediCal at the time of service. Our client set him up with a case worker to get set up for Medi-Cal, however the complainant failed to follow through and complete the process, such that our client could bill Medi-Cal, therefore complainant was ineligible for Medi-Cal at time of service and has not produced retroactive Medi-Cal since. He was reinstated by his wife for Medi-Cal in September of 2010, but that does not cover him for July 2010, when he was treated. Our client did nothing wrong in the handling of this account, in fact they went out of their way to assist him in getting Medi-Cal, which he failed to see through to being accomplished. We have done nothing wrong in the handling of this case; complainant has an unpaid health services bill that remains unpaid, that was lawfully placed in our office for purpose of collection. He has not paid the account, nor has any other person or entity, therefore he continues to owe the balance due.

Review: I was checking my credit report and there is a collection account listed by this company for a emergency room visit to [redacted] hospital for $332. I had paid [redacted] in full for this and it should have never been sent to collections. I have a copy of the cancelled check.Desired Settlement: I want this completely removed from my credit reports.

Business

Response:

The account for complainant was placed in our office on October 17, 2013. Our client notified us that they received full payment on April 22, 2014, at which time we began informing the credit bureaus that the account is paid in full. If the complainant has information to show that the account is not showing as paid in full in their credit report, they should forward that to our office so that we can research this matter further.

Review: I requested written proof via email or mail to verify the legitimacy of their calls however they never sent proof. just reported me to Experian

I was contacted by phone in the fall of 2013 saying I have a medical bill due from an emergency room visit in October of 2008. I do not believe that I was in the emergency room (something you would remember!) so I asked them to send me a bill or something in writing so I can verify who was calling and that the bill was legitimate. They said their "tech" person was on vacation but would email me something next week. I never received a single written communication via mail or email. They immediately reported me to the credit bureaus without providing proof of who they were or proof of the debt claim.Desired Settlement: I want all history removed from my credit report & I would like something in writing (like a bill)to verify the legitimacy of this claim. I want all penalties & late fees removed because I never received a bill to begin with. I will then provide payment of the original amount billed.

Business

Response:

The account in question was placed with us in August 2013, and we spoke to the patient in September and October. She wanted medical records for the account, which we are not entitled to receive, so she told us she was going to contact the hospital for them. We can only request copies of charges, not private medical records. She paid the account in full on January 17 of this year, and as a courtesy to her, we deleted all information from the credit bureaus.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: this complaint is about hospital bill that I [redacted] enter [redacted] hospitalin los angeles ca. aera for medical service on two separte occasion back the year of 2013creating medical bill as high total 20,000.00 for medical service so hospital place this bill onmy credit report all three agency I call the hospital they told me that all record was sent tocollection agency call designed recevable solution I have file dispute against this collectionagency I also requested for them to send me copies of the bill and what service was renderat the of visit and copy of the admittance application on two attempt I contact them by phoneasking them send me infromation and on april 4,2015 I sent a letter requesting to send methe billing for service cause I told them I never been the at that hospital call [redacted]hopital in los angeles ca it been over sixty days they not responed back to me regarding thismatterDesired Settlement: never been to that hospital ever and way want repond to my requestIam seeking to have matter resolve and clearing this thank you

Business

Response:

First off, the service dates in question were 6/14/11 and 6/16 - 6/17/11, not 2013 as stated by the complainant. Also, it has been made clear to the complainant that at the time services were rendered, the hospital name was [redacted]. We have asked the complainant to provide us with various documents so that we can research his claim of ID theft. Everything he has sent us matches the intake records that were gathered at the time services were rendered. Therefore, we have been asking complainant to provide us with a copy of the identity theft police report that he filed when his wallet was stolen in 2011, however he has failed to provide this to us. He did request that we mail him copies of the itemized charges, which we did once in 2013 and again on April 15, 2015, however the copies we mailed in April were returned to us by the [redacted] as undeliverable. They had been sent to the complainant at: [redacted]. We would be happy to mail the documents again if the complainant will provide us with a proper mailing address. He can contact us toll free at 800-518-7650, or he can mail his request to DRSI, 1 Centerpointe Drive $450, La Palma, CA 90623. We will also appreciate receiving a copy of the police report from complainant so that we can further investigate and hopefully conclude this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Subject [redacted] failed to provide any details as to the nature of his dissatisfaction with our response to his initial complaint, therefore we are unable to provide any further substantive response.

Business

Response:

Now that complainant has provided the police report that we've sought all along, we can conclude this matter after further investigation and will close the file. We have instructed the credit bureaus to delete the items from his credit.

Review: I contacted the company to pay off this account, I made the payment and the representative stated once the payment cleared they would remove the account from my credit report. However, this account is still appearing as of today

Account Number:

My Social Security Number: [redacted]Desired Settlement: Have this account removed from my credit report as I have already paid off the amount owed and they promised they would have the account removed from my credit report once the payment cleared

Business

Response:

We have had this account in our office since June of 2014. In September, the complainant promised to pay it in full, but she broke her promise and didn't pay. Then in October she disputed the debt and demanded that we provide full validation, which we did. She finally paid the account in December of 2014, and we have been reporting it as paid in full ever since, as is our duty under the credit reporting rules. The credit bureaus do not allow us to 'remove' accurately reported information. We are accurately reporting this account as paid in full.

Review: CEDAR SINAI MEDICAL CENTER AGREED TO NOT REPORT THIS DEBT TO A COLLECTION AGENCY. THE HOSPITAL WAS IN A LONG PROCESS TO REDUCE THE AMOUNT OF THE BILL, AND THEIR CHARITY DEPARTMENT AND COLLECTION DEPARTMENT WERE NOT COMMUNICATING WITH EACH OTHER. I WAS NOT PAYING THE BILL, AS IT WAS GOING BEFORE THE CHARITY DEPARTMENT FOR A REDUCTION. WHEN THE FINAL AMOUNT WAS SUBMITTED TO ME, I PAID IT RIGHT AWAY.Desired Settlement: THE DEBT HAS BEEN PAID. I WOULD LIKE IT REMOVED FROM MY CREDIT REPORT.

Business

Response:

Although complainants story is not completely accurate, the truth is that the credit bureaus themselves do not allow credit deletions of accurately reported accounts. We often make exceptions though, and if complainant had simply called and asked us rather than filing a complaint we'd have deleted the account. As a courtesy, we have now instructed the credit bureaus to delete the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a bill from Designed Receivables Solution. I called them on 11/4/14 and asked for a bill detailing the $260 bill I received from them. I called back on 11/13/14, told them I did not receive the bill. [redacted] told me it wasn't her fault for lost mail. She would not send me another one. I contacted [redacted] and was told that the billing company for this bill had gone bankrupt and the files were not in the new system. I show a $0 balance with them. Designed Receivables says it is my responsibility to contact my insurance and get an explanation of benefits to show why I owe. My understanding is they should have burden of proof I disputed this amount with [redacted] credit report. They contacted Designed Receivables and they sent me the same bill as before. Designed Receivables state it is an owed amount. I have tried to negotiate a settlement with them with no luck. I tried to pay a portion of the amount to clear my credit score but she was unwilling. I turned it over to my attorney late March. She called and was unable to get them to give a detailed billing of this amount. They said I owe what I owe. I called [redacted] back again today. She is issuing a dispute on my credit report. She told me to contact you to resolve the lack of itemized billing. I would like to clear this one negative report from my credit. Thanks for your time and help.Desired Settlement: I would like to take action to get this resolved. I would like my credit report fixed. Thanks for your help.

Business

Response:

We have had this account in our office since 2012. We spoke to the complainant in September of 2012 and she claimed that she had already paid $100 of this account and that she'd provide us proof of that as well as pay us the balance; she did neither. On December 11, 2013, she promised to pay the balance but again failed to do so. On October 28, 2014, she asked us to mail her a statement, which we did and the letter was not returned to us as not deliverable by the USPS. We will now mail her a complete validation of the debt. Incidentally, we are the second collection agency to try and collect this debt from her, so it may be the first collection agency that is out of business that she refers to in her complaint.

Review: My son had Mississippi Medicaid at the time of his visit to Dr. [redacted]'s office at CMMC. Originally he ran out of the allotted twelve visits per year. However, Medicaid pays for additional visits as needed if the physician fills out the proper forms. Dr. [redacted] A [redacted] clinic failed to fill out the proper PLAN OF CARE form in order to receive payment from Medicaid. I have proof of where Medicaid faxed over the form to his office February 15, 2013. I had this form faxed over from Medicaid because I received a bill in the mail. I also have proof of my conversation with his billing clerk at Dr. [redacted]'s office where she admitted that she was not knowledgeable of billing procedures for Medicaid but she would fill out the proper form for payment.

I assumed that the billing error was taken care of back in 2013 since I never received another bill. I find out years later that it was not taken care of because it appears on my credit report as a collection account. The collection company keeps sending me letters about a bill that I had no knowledge still even existed. I can't get into contact with any of his billing staff about this matter. They keep giving me the run around and nobody can pull up the bill. Yet it was sent to collections and they won't stop harassing me about it. The collection company will not give me a direct number to the person or company who reported the bill to them in the first place.

How can I be held responsible for a bill when he has Medicaid but the billing clerk failed to do her job? Also, I can't even get into contact with anyone about this bill yet I am being held responsible for it. As a licensed Medicaid provider Dr. [redacted]'s office is required by law to employ staff who are knowledgeable about Medicaid billing. This is Medicaid fraud these are not my words this is coming straight from Medicaid.Desired Settlement: I would like this taken off of my credit report since this was a billing error made by Dr. [redacted]'s office. I never received any bills about this account. The company who sent the bill to this collection company can not even pull up the bill any longer. I have contacted Designed Receivable Solutions but they will not give me a direct number to the company where the bill originated.

Business

Response:

This is the third complaint filed by this consumer, and this will be my third response. We never harassed this person, in fact she has called our office and not the other way around. Medicaid denied payment of the account and my client wants to be paid. They don't know about the allegation of a billing clerk not knowing what she was doing. We notified the complainant about the account long before we credit reported it; she ignored us and that's why it's on her credit in the first place. The balance is due.

Review: I had an account in collections with this company, I called them on Thursday March 27 and paid my account in full if they deleted my account from credit reporting. They agreed to the terms and asked that I mail in a form saying that I agree to pay the amount in full or a deletion. I did that the same day and then emailed them again on March 1 to see if I could get a receipt for my records saying that it is paid and they told me that they do not give out receipts. What company does not offer their customers receipts? If I pay for something I expect a receipt in return. I want a receipt for my account that I paid on seeing that they have yet to show that my account if paid in full.Desired Settlement: I want a receipt saying the account in paid in full and that they agreed to the terms of deleting my account.

Business

Response:

I really don't understand why a Revdex.com complaint was necessary on this account. We have exercised great patience over the 5 YEARS that this account has been in our office. We even accommodated the complainants request to delete the account from the credit bureaus, despite that we were kept waiting 5 years for payment. This is very sad.

We never denied her the 'receipt'. We generated a letter to complainant on April 3, just as she requested, that confirmed our receipt of the payment and confirmation that the account was deleted. The letter should have hit them mail on the 4th, was mailed to her at [redacted] Dr in [redacted], and is probably in her mailbox today. True what they say, no good deed goes unpunished.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I think the snotty reply to this complaint speaks for its self! What kind of professional company would give that kind of reply, unbelievably rude! If they record their calls like they say they do then they will hear the man when he said they do not give out receipts he had to check with a manager to find out if he could give me a receipt. I have yet to receive one in the mail, I don't know of any professional company that does not give out receipts when someone pays for something! All I want is a receipt for my records not a snotty reply about waiting 5 years for the account to be paid when I have never received anything in the mail but of course I have moved since this account happened but my mail was all forwarded to the new address so I don't know what would have happened with any correspondence from them. They were fast to take my money but of course most companies are fast to give you anything back, I paid for this on March 27.

Regards,

Review: I was contacted by this company today saying that I owe a medical bill for my daughter from a doctor. The collector said that it happened last summer and that she spoke with my husband in January and informed him that we owe this bill. My daughter did not go to a doctor last summer without insurance and I am not married and there is no man answering my phone. I have not received any letters in the mail from this company. I don't have a bill. What I told this collector is that I took my daughter to the doctor in 2012 and she had medical at that time. We now have private insurance. Now I feel as if I am going to be harassed by this company. I do not know of such debt and I did not authorize it. I hope they do not have access to my social security number because it's illegal for them to harass me and access my information.Desired Settlement: To not be contacted by them ever again.

Business

Response:

This debt was assigned to us on 1/13/15, for services rendered to complainant's daughter on 7/19/13. We called and spoke to complainant on 1/20/15; she informed us that she had [redacted], however the account was well beyond the one year limit that [redacted] allows for billing. The notices that we mailed to her were returned to us by the USPS. We called and spoke to complainant again on 4/28/15, she again told us about the [redacted] and we informed her that the bill is too old to submit to [redacted]. She said she would be in touch with us and hung up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The correspondance between me and the collection agency did not happen the way they are stating. I have no idea why they were contacting and I never stated that I was the one who went to the hospital with my child. I informed them in the call that I would contact a fraud department and the Revdex.com. They lied and said they spoke to my husband, which they did not. They placed this item on my credit report without giving my time to verify the company or the debt. Personally, I think someone used our info and went to the doctor. The company is not interested in verifying that fraud was possibly committed. They have been harassing me for two weeks, however they could not mail me any information about the alleged debt. My mail from my previous address is forwarded to my new address. They are liars. Its not fair for them to put those charges against without giving me all information.]

Regards,

Business

Response:

As stated in our original answer, the billing in question is for the complainant's minor child [redacted]. The patient was brought to [redacted] Medical Center on July 19, 2013, and treated by our client, [redacted] Physicians Group. The complainant did not present insurance billing information nor [redacted] so the account was established as 'cash pay'. Our client sent her statements but they were returned by the USPS as undeliverable; we encountered the same problem when the account was placed with us for collection. We have reviewed the recorded conversations that we have had with the patient, and we never said anything to her about having spoken to her 'husband' nor any other man; we can only assume that she is confusing us with some other company. We would be happy to mail her supporting documents for this visit to further substantiate that her child was treated as described, however in her desired outcome to her original complaint, she stated that she never wants to be contacted by us again. She is free to contact us anytime for these documents if she ever changes her mind; [redacted]

Review: In May of 2015, Designs Receivables Solution's [redacted] told me that they could not fax or email me a deletion letter, as it was illegal for them to fax or email me because this was related to medical bills. [redacted] then said that they could email me or fax me if I paid another separate bill in full.They did that to me twice. Just last week, they offered to fax me a deletion letter only if I paid interest charges for a different bill, that their representative [redacted] Norton told me, in no uncertain terms, that they would waive if I paid the original amount of $2,298.04. I paid that amount, then I called [redacted] repeatedly for over a week to ask where was my deletion letter. Finally, another representative [redacted], calls me back and says that she would have to check the recording to see if that's what [redacted] said to me. [redacted] claims that they don't provide deletion letters if any interest charges are waived. I explained to [redacted] that I specifically remember [redacted] putting me on hold to ask for permission to waive the interest charges if I paid the original amount. [redacted] came back on the phone and said that she was approved to waive my interest charges. [redacted] said she would check the recording of the conversation between myself and [redacted] to see if [redacted] said that she would waive the interest charges. I called [redacted] two or three to hear what the recoding said before yet another representative, [redacted], called me back saying that they would give me a deletion letter if I paid the interest charges and that they would go ahead and fax me a deletion letter right away-as if he was doing me a favor, even though they had already reneged on our prior agreement- and even though their rep [redacted] had previously told me that they could only mail such letters. Lastly, [redacted] said if I accepted his offer, that I could not dispute the collection with the credit bureaus. And [redacted] said that I could not hear the recording of the conversation between myself and [redacted]Desired Settlement: I would like them to provide the deletion letter that their representative [redacted] promised me.

Business

Response:

I regret any confusion the complainant experienced in dealing with several different reps in our office. We will mail him the letters that he's asked for on the accounts that he has paid in full, however he still has some open accounts in our office that will not be included in the letters.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Did they actually see what my complaints were? It does not seem like they did, because they did not address my issues which were as follows:

Review: According to Designed Receivable Solutions Inc I owe $54 from a medical hospital. I have made several attempts to either get this resolved and verified but the company refuses to initiate anything. #1 I need a debt validation #2 I need it in writing.Desired Settlement: I would like this debt verified via mail and or deleted from my credit profiles

Business

Response:

The subject account was placed with us on March 6 of 2013. We spoke to the complainant on March 14, 2013, at which time he told us that this that he had paid this account 3 months earlier. He hung up abruptly before we could ask for any details as to his alleged payment. We called and spoke to him on April 4, 2013, and he again stated that he had paid the account; we gave him our fax information and he promised to fax us his proof that he had paid this; we never received anything. We spoke to complainant again in May of 2013, at which time he agreed he owed this and promised to pay it. He stated that he was a "cash guy" and didn't have a credit card to pay over the phone, so he said he'd have his dad help him with that.

Throughout the next months we spoke to complainant, each time him telling us he couldn't pay this until he was paid the next Friday, etc. Then he began filing disputes with the credit bureaus to which this was reported as a collection account, stating that this account was not accurate, that it was not his. It's not surprising that he now wants a written validation of debt. We will request the documents from the hospital and then provide the validation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had an emergency hospital visit a while back and was unaware that there was a balance owing of $54, I was never notified of the debt originally from the hospital so at the time I thought everything was taken care of. I found out about the debt after checking my credit report which showed that I owed $55.64, which prompted me to mail a request asking the account to be verified which Designed Receivable Solutions refused, it took me several phone calls and a complaint to get them to even send me a debt validation. They cannot prove that they provided me any debt validation other than speaking with me several times on the phone. You would think that out of good faith a business would want to help someone in this type of situation, but each call was met with rudeness when I simply asked if I can obtain a pay for deletion letter and a debt validation. They refused each time which lead to the delay of the account being paid. As of today the account has been paid and I would like them to remove the collection account from my credit.

I would like a letter confirming that the debt has been paid in full and is being removed from all the reporting credit bureau's.

Regards,

Business

Response:

Mr. [redacted] filed his complaint in April, to which I responded. We sent him a validation of debt on April 22, including copies of the charges, to [redacted] W. [redacted] Blvd #9 in Inglewood, [redacted]. It was not returned to us by the USPS, so we can only assume he received it. He paid the account on June 16. We have informed the credit bureaus that the account is now paid in full, and they should now be reporting it as a paid collection account.

Mr. [redacted] called our office ONE TIME, on June 2, demanding that we send him a letter stating that we'd delete the account from his credit once he paid it. We refused to send him such a letter since we refuse to delete it. He is now lying by saying that he's called us multiple times and that we were rude. He called once, I reviewed the recorded call, our manager handled the call perfectly. We're through with Mr. [redacted].