Designer Optics Corp

Please tell me to whom you spoke and when you sent a massage on [redacted] ? I have checked and could not find one

ALERT!
Beware of their attractive prices which could ultimately cost you such A LOT!
Believe the so many negative comments, on Yelp for example. https://www.yelp.com/biz/designer-optics-brooklyn-6
In addition, the first page of Yelp requires you to read an important WARNING about Designer Optics reviews: “SUSPICIOUS review activity. We have noticed suspicious verification activity for this company, which means that a number of positive reviews come from the same IP address or from users that we have identified as possible participants in a circle of misleading reviews. "!
I had a very unpleasant experience with Designer optics.
The health of our eyes deserves much more attention !

To whom it may concernI’d like to take a minute of your time to sincerely apologize for the experience you had with the glasses purchased by our id="docs-internal-guid-73e4aa2c-53ad-8715-b8f0-52156fad85e0">companyOur products are genuineWe sell only original Gucci products, and it is covered with the manufacturers warranty for any defectFeel free to contact the consumer warranty deportment and they will help you get the problem solved

Ordered glasses that never cameMy complaint emails were ignoredWas told they would contact [redacted] and file a claim but they never didRefund wasn't given

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If I must continue with this order with incorrect prescription lenses, I want what I paid for I was promised 2nd day air yesterday, and my glasses ARE STILL IN BROOKLYN NEW YORK! Unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: My issue has been resolvedNo longer need your services Thank you so much! Sent from [redacted] 's iPhone Sincerely, [redacted] ***

To whom it may concernWe are very sorry to hear that this is the way one of our customers feel about the order with usThe frames shipped are 100% authentic Ray Ban frames and we can proof that The prescription was done as corrected in the order by the customer if anything is seems to be incorrect for the customer we will be happy to evaluate it and fix it a problem is find.A prescription order is not exchangeable or returnable as the Rx policy the customer agreed to while placing the orderThank you

Dear Customer, As discussed over the phone with you that you want us the ship just the glasses without the lenses since you wasn't able to get the PD in time, we did so and the glasses were delivered to you on the [redacted] of January, I will be more then glad to refund you for the amount charge for the lenses but as long as the case you opened with pay pal is open I cannot do a partial refund for the transaction, so please let me know when the case is closed and I will refund you the amount paid for the lenses immediately

Dear Customer, First I would like to apologize about the delay in your order, that was because of the overwhelming holiday season we were going thruI looked in to your order and I see it was delivered by now, please advise if can be of help

The Worst Customer Service and Product Delivery I ordered a pair of Ray-bans at a really great, sale price for my husband's Christmas gift on December *The [redacted] tracking number says it was picked up on December ***, however it never left New Jersey After a few days of no tracking progress, I begin emailing Designer Optics, receiving no repliesA couple weeks later, I phone Designer Optics, twice, and was dropped both times, after waiting for a total of hoursThe hold message says, "Press #, leave a message, and they will call you backthe pressing of the # accomplishes nothing; you cannot leave a message A few days ago, I finally get an email, saying they would look into it, then nothing This morning my cell rings at 6:A.M., the message is almost inaudible, but I make out the words Designer OpticsI call back, and do get a personTo sum it up, she will ship out another pair, and suggested day airI agreeI think great NO! NOT SO GREAT! She is going to charge me for day airI say no thanksShe said she could do so for $Alright, I biteAfter she obtains my credit card number, she tells me the grand total, it includes the price of the glassesAGAIN! The rep assured me there was no issue, because if the first order ever showed up, I could return them for a refundSo, am I supposed to pay twice for something I may never receive??? Ended that conversation quick, with the direction, "DO NOT CHARGE MY CARD FOR ANYTHING, EVER." Luckily my first order is covered through [redacted] , it will just take awhile to process my refund

To whom it may concernI looked into the order and I do apologize that the item ordered was out of stock and the order was supposed to be canceled before we had a chance to ship itI do see continuance communication via email from the [redacted] of April until the [redacted] of may when the customer requested a cancellation.By the time the order was placed a pending charge was put on the card for the amount for the order, on may [redacted] the pending charge was voided and the card was not charged at all

To whom it may concern, I am very sorry to see a customer with that feeling about a purchase on our website I am looking into the order and I see we are constantly trying to get in touch with the customer to get the correct information of the prescription to make the glasses correct.Once we will get this information we will process the prescription in a rush and ship it out overnight, otherwise we can ship just the frames to customer as isThank You All,

Dear 255);"> [redacted] , First I would like to apologize on the delay in responding to your massagesI am looking in to your order and I see the glasses wasdelivered yesterday, I hope you will enjoy them allot, if you would like to return them for a refund please feel out the return form online and you will get a return authorization

To whom it may concernI am sorry to hear that the order was placed for the incorrect size, we got the order in for the [redacted] *** Polo Prep is the kids version of the Polo brand, since the order was placed for prescription glasses, we will not be able to take it back as par the prescription policy We will however offer you the 10% Discount if you would like to replace the order for an adult pairThank you all for understandingSincerely Customer support

Dear 255);">***, I looked in to your order and I see the order was refunded in full on the [redacted] of December of last year, you should be able to see it on your next billing cycle statement, Please advise if I can Help you with something else

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I would like to receive my orderI have no problem waiting for it but I need to be notified when my order will be sentThere is no communication regarding how long I will have to continue to wait for this product

Dear ***, I will ship out the correct tramples and return shipping on WednesdayPlease send back the incorrect temples once you receive the shipmentSincerely Customer support

This order was canceled and refunded on the [redacted] of December, Please advise if there is anything else I can help you with the order

Dear Stephanie [redacted] sunglasses from your order is on back order we apologize for the delayWe will ship it to you as soon as it comes in, at any time time as long it is not shipped we cancel the order if this is your choice

I recently ordered a pair of glasses from Designer OpticsWhen I received the glasses they were in unwearable condition; the right lens was protruding from the front of the frames, the left lens was protruding from the back of the frame, both of the lenses were mere seconds away from popping right out of the frames, and the arms were unevenWhen I e-mailed the company to request a refund, they told me that they cannot issue a refund or exchange the glasses because they were customized for my RX and thus can no longer sell themWhat a joke! Considering how the lenses are on the verge of popping right out, they could certainly re-sell or reuse the framesThey suggested that I try another pairHa! Like I would even consider ordering another pair of glasses from themThis website should be shutdownThis company is operated by crooks who find loop holes to cheat their customers out of moneyI am not out $and can't even wear the glasses they sent me