Designer Optics Corp

Review: My order status has been "processing" for far longer than normal. I've spent well over 3 hours on hold with Designer Optics over the last few days, and only talked to an agent once, who then put me on hold for another hour. My emails have also fallen on deaf ears. Not to mention the fact that I have to listen to the same message over and over again while I hold, saying "we provide the highest quality customer service." This is easily the worst customer service I've ever encountered, and I'm a [redacted] customer!Desired Settlement: I just want my glasses, I couldn't care less what Designer Optics does once I have them; needless to say, I'll never give them another time.

Business

Response:

Hi [redacted]. First I would like to apologize about the customer service we have been working very hard to make it better and we have hired more staff to handle phone calls and customer service. The order was for a prescription filled glasses which always takes a little longer since we have to fill the prescription and we have to make sure that there is no mistakes and we have to verify it. I can see that you emailed us and it took longer than our promised time to answer and we did communicate with you after that. And we even shipped it for you Rush overnight. With no extra charge. You have received it and I really hope you like it. and you can actually see that our prescriptions are filled with highest quality. I would like to ask you to give us another chance to show you that we have actually improved our customer service. Thank You [redacted]

Review: The frames went into the lab 9 days after I ordered them? I ordered them on Feb. [redacted] and paid an additional 19.99 for 2-day shipping. I understand they are prescription and that might take longer but to finally receive them on Feb. **. That's unbelievable. Every time there's been communication, they would tell me 3-5 more days. Days without responding to a customer inquiry. I figured they could have at least expedited the shipping to Friday or Saturday to compensate for me having to wait so long; even after I paid additional costs ($19.99) to have them expedited. This has been the worst online shopping experience.

I just received my package less than 20 minutes ago, open it up and it's not even what I ordered and the prescription is completely wrong! The info on the invoice is correct but what they sent is NOT. I called 4 times already and nobody is answering: after I file this complaint; I will email them and tell them I want my money back immediately. There is a complaint form, but given my history with this "company", I know better than to think that would bring me any resolution. I don't want to send them back their items until I know that I will get my money back.

Subtotal: $195.60

Shipping: $19.99 (2-days) and never happened

Total: $215.59Desired Settlement: I want all of my money back.

Business

Response:

To whom it may concern.I am sorry about the miss shipment that was made, we have investigate thew issue and fired the man who made this mistake.We send you in the email a prepaid return label you can return it for exchange to the correct pair or for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I will print the label and return the incorrect frames that were shipped to me in exchange for a full refund.

Review: I placed an order with Deisgner Optics a few days prior to this complaint. After my purchase I was sent a conformation email telling me my order was completed any my payment went through. Although, it wasn't until after my order that I decided to read some reviews on the business. What I found was horrendous. I proceeded to email the business simply to confirm that everything was in order because I felt uneasy, and they returned the next with an email that said that the item I had ordered is on backorder and will not be available to ship until March [redacted], despite not having mentioned this when I purchased the product. I then returned saying that I would like to cancel the order and be refunded the money, but no response. I sent another email asking again to cancel the order and be refunded the money, but no response. I also called their customer support line twice but I was placed on hold for an absurd about of time.Desired Settlement: I'm filing this complaint so I may be refunded my money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The sunglasses advertised on their website are not authentic... To be specific the pictures are the real product and what they send you is fake, they look real but are not...to be specific the Celine shadow glasses I purchased for $244 dollars were fake, I took them to a Celine store and had them checked for authenticity, and was disappointed to know they were fake...How many more people have they done this too?? Their frauds and I would check your product closely.Desired Settlement: Still Waiting to get my refund

Business

Response:

Dear EveryoneI am sorry to hear Your complaint

as the sunglasses you order are not authentic Celine sunglasses, In fact everything we sell in our store or

online, no matter, is 100% authentic and we are an authorized dealer of Celine

products, (I can understand a local place telling you that something you purchase

online for such a good price will be fake but if it’s a purchase from Designer Optics then it is real and a good

deal) However we do have return policy and if you would like you can return it to us to get refunded for the purchase,I palatalize for any inconvenience you may had while purchasing from us you can always contact our friendly customer service teem and we will be happy to help you out with any type of purchase or return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bec

The glasses were sent back to your store front in Brooklyn through certified mail and still have yet to receive the refund... Your customer service never picks up the phone.. The one time I've actually gotten through to the lady that picked up the call she couldn't answer my question.... So when will the refund be put back on the credit card????

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi Dear I am looking into your order and I see the credit was issued on 12/**/2015 11:05AM to your MasterCard ending in [redacted], if you still need more information please contact us at [redacted] we will be happy to help you. Thank YouCustomer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Placed order 12/**/2015. I selected next day air saver. It is not 12/**/2015, and I have not received my order nor have I received a tracking number but this company has already taken their money out of my account. I have tried contacting this company multiple times, and babe not received a response from anyone!!! I just want a refund!Desired Settlement: I demand a full refund!

Business

Response:

This order was canceled and refunded on the [redacted] of December,Please advise if there is anything else I can help you with the order.

Review: I ordered a pair of eyeglasses off of this company's website well over a week ago and have still yet to receive them even though they were supposed to arrive within 7 business days. I am only complaining because multiple people have reported this same issue and said that this company is a scam and does not actually send out the eyeglasses. Instead, the company take the customers money and leaves them with nothing. I can't even cancel my order because the company's website claims that it's "in the final stages of processing" and nothing can be done.Desired Settlement: I wish that the company would cancel my order and not charge my credit card.

Business

Response:

To whom it may concern.I am looking in to this order details and I see the order was canceled and refunded in Full.

Review: I ordered a pair of eye glasses I tracked them all the way to delivery date and time I waited for them and they said they delivered them but they never came I've been back and fourth with them and the post office and noone wants to fix the problem I feel like I've been took advantage of and designer optic told me that not there problem to buy another pair and I refuse to spend money on a product I paid for once and didn't receive themDesired Settlement: I want my glasses so I can see or give my money back

Business

Response:

Dear [redacted],I am still researching on this issue with the [redacted] and I will get back to your email with the outcome.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received email from Designer Optics asking for the case number from the [redacted] and they will respond back when they get to talk to someone

Sincerely, [redacted]

This business has a bunch of issues but most of my issues have to do with refunds and refund amounts. I have returned multiple pairs of frames back to this business and the first time around they completely forgot to process my refund for a product they already had for a week. I had to call to tell them to refund my money back to my credit card. Again I returned frames only to find out they charged me a 20% restocking fee. Their website clearly states "if the order consists of 3 or more frames we will charge a 20% Restocking fee. other wise only the shipping will be deducted" and the order I returned only consisted of 2 frames but they charged me anyways. The mistake was made bc I sent back 3 frames in one box for the sake of saving on shipping costs but they were from 2 different orders. This is business has terrible customer service and horrible business practices. How do they even still exist?

The Worst Customer Service and Product Delivery

I ordered a pair of Ray-bans at a really great, sale price for my husband's Christmas gift on December *. The [redacted] tracking number says it was picked up on December [redacted], however it never left New Jersey.

After a few days of no tracking progress, I begin emailing Designer Optics, receiving no replies. A couple weeks later, I phone Designer Optics, twice, and was dropped both times, after waiting for a total of 1.5 hours. The hold message says, "Press #, leave a message, and they will call you back... the pressing of the # accomplishes nothing; you cannot leave a message.

A few days ago, I finally get an email, saying they would look into it, then nothing.

This morning my cell rings at 6:30 A.M., the message is almost inaudible, but I make out the words Designer Optics. I call back, and do get a person. To sum it up, she will ship out another pair, and suggested 2 day air. I agree. I think great...

NO! NOT SO GREAT! She is going to charge me for 2 day air. I say no thanks. She said she could do so for $10. Alright, I bite. After she obtains my credit card number, she tells me the grand total, it includes the price of the glasses... AGAIN!

The rep assured me there was no issue, because if the first order ever showed up, I could return them for a refund. So, am I supposed to pay twice for something I may never receive???

Ended that conversation quick, with the direction, "DO NOT CHARGE MY CARD FOR ANYTHING, EVER." Luckily my first order is covered through [redacted], it will just take awhile to process my refund.

I recently ordered a pair of glasses from Designer Optics. When I received the glasses they were in unwearable condition; the right lens was protruding from the front of the frames, the left lens was protruding from the back of the frame, both of the lenses were mere seconds away from popping right out of the frames, and the arms were uneven. When I e-mailed the company to request a refund, they told me that they cannot issue a refund or exchange the glasses because they were customized for my RX and thus can no longer sell them. What a joke! Considering how the lenses are on the verge of popping right out, they could certainly re-sell or reuse the frames. They suggested that I try another pair. Ha! Like I would even consider ordering another pair of glasses from them. This website should be shutdown. This company is operated by crooks who find loop holes to cheat their customers out of money. I am not out $192.00 and can't even wear the glasses they sent me.

Review: I asked for an itemized receipt on 1/**/2015 and have not received the receipt yet. This receipt needs to list out the price of the frames and lenses separately so that I can file a claim with my insurance provider and get reimbursed for part of the cost of the glasses. There is a deadline for when I can file a claim after the purchase date, so I need this itemized receipt as soon as possible. Designer optics has yet to respond to my inquiry in a meaningful manner and provide me with the receipt.Desired Settlement: I want my itemized receipt so that I can file a claim with the insurance provider. If designer optics does not provide this receipt in a timely manner, they should cover the amount that my insurance would have provided. This amount is $50 for lenses and $100 for frames. Based on what was spent on the pair of glasses from designer optics, the amount I should be reimbursed is $150.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am very frustrated with the complete and utter lack of customer service at this business. I also wish I had researched their rating with the Revdex.com BEFORE I conducted business with them in the first place, as I would have gladly paid a higher cost for the glasses I ordered, rather than dealing with such a poorly rated company. I placed an order last week for glasses and my credit card was promptly charged. I have questions about the order and find it IMPOSSIBLE to reach anyone at the company to assist me. I have made two separate attempts at using the "contact us" form on their website but immediately after I hit 'submit' and the screen displays a message supposedly confirming that my contact was sent, I get an email back to my email address which I provided stating "Undeliverable mail" and that the company will not receive my request for assistance. To make matters worse, I have called their contact phone number multiple times during their listed business hours, and after 20+ minutes on hold, there is a beep that almost sounds like a voicemail prompt, but then it hangs up on me right after the beep. I would prefer not to have to initiate a dispute on my credit card for the amount, as there has been ZERO confirmation that my order was received, (and after reading numerous online reviews I am concerned that the order will never be processed or sent out to me), ZERO status updates as to where in their queue my order may be sitting, or ANY kind of a shipping estimate. I would say the customer service is terrible, but I cannot actually rate something that has thus far been non-existent.Desired Settlement: I would like an update as to whether my order has been received, whether the frames have been fitted with my specific prescription lenses yet, and a tracking # and estimated arrival date for the shipment of my order. If all three of these things cannot be verified, I would like my order cancelled and my credit card refunded immediately. It is RIDICULOUS that I have to place a Revdex.com complaint just to get this information in the first place!

Business

Response:

Dear [redacted],First I would like to apologize for the frustration that you had, I looked into your order and I see it is processing in the lab right now to put the prescription and it will ship out today the trickingnumber is [redacted] with [redacted] and it will be delivered to you by mid next week you can follow the activity of the package by tracking it on the [redacted] website.SincerelyCustomer supportP. S. please note you can always send us an email to [redacted] and we will try our best to respond in 24-48 business hours.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a pair of sunglasses and the box came with out the sunglasses in them. I have called to see if some one can help me out and see what happened, if they were stolen, if they even sent sunglasses. No one has called me back or responded to my emails, facebook messages.Desired Settlement: I would like a refund or to send me the pair again.

Business

Response:

Dear [redacted],I looked in to your order and I see the order was refunded in full on the [redacted] of December of last year, you should be able to see it on your next billing cycle statement, Please advise if I can Help you with something else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: bought glasses from them. no shipment. no refund. no customer service.Desired Settlement: refund.

Business

Response:

Dear [redacted] I am sorry this is the way you feel about your order with us, and I do apologize about the delay in responding to your phone calls we had an overwhelming holiday seson.Your order shipped out the firs time via [redacted] and the order was returned to us I am not sure what the problem was.We shipped the order out to you right when we get it back with UPS and it was delivered today, I hope you will enjoy it allot if for any reason you need to return it please contact us and we will give you a return.authrzation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an eyeglass order with this company because my eyeglasses broke. 2 days after placing the order I got an email saying the item was on backorder and they would get them in 7-10 business days (jaunary **). And according to them they have NO way of knowing if an item is out of stock until AFTER the order is placed. I do not believe this. I strongly believe this company says anything to save their own butt. I placed the order December **. I emailed them after about 2 weeks and they said the glasses still have not arrived and that according to them, it still had not been 7 business days. Because of the delay I asked for a discount they were advertising on their website. They agreed to the discount. Another couple weeks go by. I email them. No response. I wait and finally get confirmation (january **) that my glasses have finally shipped. Because of the delay they would be shipped 2 day priority mail. So I checked my credit card and they billed me the full amount. The agreed upon discount was not applied. So I reach out again. Still no response. THREE days later they FINALLY put my eyeglasses in the mail. Why send me confirmation with 2 day delivery then wait 3 additional days to put them into the mail?! This transaction has gone on for over a month a now. This company has absolutely no sense of urgency when it comes to their customers. I have very poor vision and it has been difficult dealing without my eyeglasses for the last 33 days. Ive reached out 3 times and they have done nothing to make things right. Poor communication. A measly $4 discount was given. $4 is NOT worth all the stress these people have put me through. And to top it off... my eye glasses were put into the mail 3 days after I was notified they were in the mail. So 2 day delivery has turned into 7 day delivery. Estimated delivery date is january [redacted]when it should have been january [redacted]. This company has failed to discount me AND put my eyeglasses in the mail in a timely manner after they received them from overseas.Desired Settlement: I want either a decent discount or a refund. $4 is NOT worth not being able to see for over a month! They strung me along to keep their money and to keep me from canceling. I would have canceled weeks ago had I known it was going to go on this long. They clearly could careless about the well being of their customers.

Business

Response:

Hi [redacted]. First I would like to apologize about the customer service and more over about the delay in the shipping. we have been working very hard to make it better and we have hired more staff to handle phone calls and customer service. Also I would like to try to explain to you what a backorder means and how we operate. We actually update our website everyday according as to what we get from the manufacturer for availability. But too many times it happens that they are not updated and therefore it affects our customers. I would like to offer you an extra $10 on top of the discount and on top of the $5 already credited. I would like to ask you to give us another chance to show you that we have actually improved our customer service. Thank You [redacted]

Review: I orderred a pair of [redacted] PO [redacted] (57) Sunglasses 955/4N sunglasses on 02/**/15. In checking order status at designeroptics.com I swa that the sunglasses were on back-order. I messaged company through the website for an order status - wanting to know when I should expect my sunglasses. No response has come. Today 02/**/15 I’ve called them at several company phone numbers 5 times and all extensions or phone prompts lead to no-one being available and an automatic disconnect. I further messaged Designer Optics through [redacted] and [redacted] (have reached vendors through these means successfully before) and no response. ThankGod I paid through [redacted] and have submitted a dispute resolution asking for a full refund of the $151.19 already paid for merchandize I have yet to get and may never receive.Desired Settlement: I want a total refund of my order and the $6.95 shipping charge.

Business

Response:

Please tell me to whom you spoke and when you sent a massage on [redacted]? I have checked and could not find one

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I messaged the business through several means. First, having an account through their website I posted a request for information as to the status of my order. To date no response has been submitted by designeroptics for that initial message. I then made several attempts to contact designeroptics via phone leaving messages to which I never received a call back on. I then posted several direct messages to the company’s [redacted] account, no response. Finally I posted posted several messages on their [redacted] page for which I received a message that the store was closed due to a religious holiday and that soemone would call me back when they returned - that never happened. My last [redacted] message prompted a callback from [redacted] approximatelky a week ago. I called [redacted] last Sunday but as [redacted] could not tell me when I’d get my sunglasses. As he told me “they’re on back-order”. Well my ordered and paid for sunglasses have been on backorder since 02/**/15 when I placed the order. I just want my money back and will never order from this store.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Designer Optics has been resolved. Thank you.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased 2 pairs of glasses 1.sunglasses rose/gold 2.Gucci eyeglasses burgundy and have yet to received them. I try to reach out several times to the company by email & phone but no one answers the phone or has replied to any of my emails.

I placed the order 12/**/15 and it said I will received free shipment within 7 days.

All I want is for Designer Optics to send my shipment to me because I really want the glasses but if this company does not exsist please refund my money.Desired Settlement: Refund

Business

Response:

Dear [redacted],One of the glasses you ordered was on backorder, and it shipped out just today, please check your email for the tracking number.

Review: I did order by online 10 days ago. trying reach by email, phone... there is no respond at al.

Consumer

Response:

Cancel my order and refund my money.

Business

Response:

To whom it may concern.I looked into the order and I see that it was delivered to you a few days ago, and you initiated a return.We will process a refund when the return is received in our warehouse.

I received kid sized glasses when they were listed on the site as unisex and not kids. They don't fit. I have contacted customer service and no on gets back to me. They say RX glasses can't be refunded. The fact that the item is mislabeled on your website coupled with the fact that RX lenses has nothing to do with Frames being able to be returned. Frames can still be sold. I should at the very least be refunded for the frames and the lenses I paid for be returned to me. This website has the most unprofessional customer service I have ever seen. If you actually get a response it is filled with misspelled words, and sentences that don't make sense. The owner will load your inbox with spam messages and how great his company is. I would have even accepted a store credit or exchange but I have been completely ignored by this company. Complete waste of money.

Review: Designer Optics (designeroptics.com (DO)) offered via email exchange to special order frames, Flexon 623 size 48-19-135, for prescription glasses. 31 day after confirming the order acceptance I received size 48-19-140. The Flexon frames are made of memory titanium and are not adjustable. Upon contacting DO the initial response was that the requested size is not available from the manufacturer and that they could not do anything for me. After I contacted the manufacturer, Marchon, and sent a link to the appropriate information DO acknowledged the product availability. They want me to return the frame temples at my expense and take the risk that they send me a functioning replacement in the right size. DO has refused to handle the exchange without cost or undue risk to me. Email exchange is available. It is now 45 days after the order was placed and charged to my credit card.Desired Settlement: Either of the following meets my expectations: (1) Send me replacement frame temples or replacement frames in the correct size of 48-19-135, color 014 Charcoal along with a prepaid shipping label for returning the original temples / frames; or (2) Issue me an RMA for returns for full refund and include a prepaid shipping label for the return shipment.

Business

Response:

Dear [redacted],I will ship out the correct tramples and return shipping on Wednesday.Please send back the incorrect temples once you receive the shipment.Sincerely Customer support