Designer Optics Corp

To whom it may concern.
I looked into the order and I do apologize that the item ordered was out of stock and the order was supposed to be canceled before we had a chance to ship it.
I do see continuance communication via email from the [redacted] of April until the [redacted] of may when the...

customer requested a cancellation.By the time the order was placed a pending charge was put on the card for the amount for the order, on may [redacted] the pending charge was voided and the card was not charged at all.

Dear 
255);">[redacted],
I looked in to your order and I see the order was refunded in full on the [redacted] of December of last year, you should be able to see it on your next billing cycle statement, Please advise if I can Help you with something else.

To whom it may concern.
First I would like to apologize about the issue that you had contacting us, we are working on the system to correct this issue.
I just send you an email where you can reply with any concern about your order, and a separate email wit ha rerun authorization and...

the steps to send the order back.Thank You

Dear 
255);">[redacted],
First I would like to apologize on the delay in responding to your massages.
I am looking in to your order and I see the glasses wasdelivered yesterday, I hope you will enjoy them allot, if you would like to return them for a refund please feel out the return form online and you will get a return authorization.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have returned the product and am still waiting for the refund.
Sincerely,
[redacted]

Hi Dear 
I am looking into your order and I see the credit was issued on 12/**/2015 11:05AM to your MasterCard ending in [redacted], if you still need more information please contact us at [redacted] we will be happy to help you.
 
Thank You
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer,
First I would like to apologize about the delay in your order, that was because of the overwhelming holiday season we were going thru.
I looked in to your order and I see it was delivered by now, please advise if can be of help.

Hi [redacted]. First I would like to apologize about the customer service and more over about the delay in the shipping. we have been working very hard to make it better and we have hired more staff to handle phone calls...

and customer service. Also I would like to try to explain to you what a backorder means and how we operate. We actually update our website everyday according as to what we get from the manufacturer for availability. But too many times it happens that they are not updated and therefore it affects our customers. I would like to offer you an extra $10 on top of the discount and on top of the $5 already credited. I would like to ask you to give us another chance to show you that we have actually improved our customer service.   Thank You [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I would like to receive my order. I have no problem waiting for it but I need to be notified when my order will be sent. There is no communication regarding how long I will have to continue to wait for this product.

Cancel my order and refund my money.

To whom it may concern. I looked over the history of the order. Our prescription policy that a prescription order cannot be retuned is always strictly enforced not the lenses and not the frames of a prescription order can be returned. This order was processed  100% as...

ordered by the customer with the color ordered by the customer.               We offered for the customer an exception of accepting the return for 80% credit of the frame cost in attempt to resolve the issue, we honored the offer and we will stay behind our words we will not be able to give any other additional refund for this order. Thank you very much for understanding.   Sincerely,   Chaim P[redacted] Business Manager   Designer Optics [redacted] E: [redacted]

To whom it may concern. I checked over the history of the order and I see the date of this case is 3/**/2016 by that time the order was on the way to the customer and it was delivered successfully on 3/**/2016 The new order was delivered to the customer and our hope is that the...

customer is still enjoying it allot.   Sincerely,   Chaim P[redacted] Business Manager   Designer Optics [redacted]

Dear [redacted],
I will ship out the correct tramples and return shipping on Wednesday.
Please send back the incorrect temples once you receive the shipment.
Sincerely 
Customer support
 
 
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To whom it may concern.
I am sorry about the miss shipment that was made, we have investigate thew issue and fired the man who made this mistake.
We send you in the email a prepaid return label you can return it for exchange to the correct pair or for a full refund.

To home it may concern.
This order was refunded in full on the [redacted] of this month it might take a few days to show up in the account,

Please tell me to whom you spoke and when you sent a massage on [redacted]? I have checked and could not find one

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern.
We are very sorry to hear that this is the way one of our customers feel about the order with us.
The frames shipped are 100% authentic Ray Ban frames and we can proof that. 
The prescription was done as corrected in the order by the customer if...

anything is seems to be incorrect for the customer we will be happy to evaluate it and fix it a problem is find.A prescription order is not exchangeable or returnable as the Rx policy the customer agreed to while placing the order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I messaged the business through several means. First, having an account through their website I posted a request for information as to the status of my order. To date no response has been submitted by designeroptics for that initial message. I then made several attempts to contact designeroptics via phone leaving messages to which I never received a call back on. I then posted several direct messages to the company’s [redacted] account, no response. Finally I posted posted several messages on their [redacted] page for which I received a message that the store was closed due to a religious holiday and that soemone would call me back when they returned - that never happened. My last [redacted] message prompted a callback from [redacted] approximatelky a week ago. I called [redacted] last Sunday but as [redacted] could not tell me when I’d get my sunglasses. As he told me “they’re on back-order”. Well my ordered and paid for sunglasses have been on backorder since 02/**/15 when I placed the order. I just want my money back and will never order from this store.
Sincerely,
[redacted]