Designer Optics Corp

Dear CustomerFirst I would like to apologize for the longer than usual processing time of your orderThen I would like to inform you the your order shipped out today with [redacted] 2nd Day Air® The tracking number was sent directly to your email address

To whom it may concernFirst I would like to apologize about the issue that you had contacting us, we are working on the system to correct this issueI just send you an email where you can reply with any concern about your order, and a separate email wit ha rerun authorization and the steps to send the order back.Thank You

Hi [redacted] First I would like to apologize about the customer service and more over about the delay in the shippingwe have been working very hard to make it better and we have hired more staff to handle phone calls and customer serviceAlso I would like to try to explain to you what a backorder means and how we operateWe actually update our website everyday according as to what we get from the manufacturer for availabilityBut too many times it happens that they are not updated and therefore it affects our customersI would like to offer you an extra $on top of the discount and on top of the $already creditedI would like to ask you to give us another chance to show you that we have actually improved our customer service Thank You [redacted]

To home it may concernThis order was refunded in full on the [redacted] of this month it might take a few days to show up in the account,

Revdex.com:At this time, my complaint, ID *** regarding Designer Optics has been resolvedThank you
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Dear ***,
"">I am still researching on this issue with the *** and I will get back to your email with the outcome

Dear Customer,
As I mentioned in the first response, I wasn't able to process a partial refund as long the case with *** *** was in effect, since you have informed *** *** that you received the frame in good condition I processed the refund for the prescription today

Horrible customer service It has been over a month and I still have not received my glasses and they have not got back to me with a resolution

To whom it may concernI looked into the order and I see that it was delivered to you a few days ago, and you initiated a returnWe will process a refund when the return is received in our warehouse

Dear EveryoneI am sorry to hear Your complaint
as the sunglasses you order are not authentic Celine sunglasses, In fact everything we sell in our store or
online, no matter, is 100% authentic and we are an authorized dealer of Celine
products, (I can understand a local place telling you
that something you purchase
online for such a good price will be fake but if it’s a purchase from Designer Optics then it is real and a good
deal) However we do have return policy and if you would like you can return it to us to get refunded for the purchase,I palatalize for any inconvenience you may had while purchasing from us you can always contact our friendly customer service teem and we will be happy to help you out with any type of purchase or return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received email from Designer Optics asking for the case number from the *** and they will respond back when they get to talk to someone
Sincerely, *** ***
*** ***

Dear ***,
rgb(255, 255, 255);">First I am really sorry for the delay in getting back to you, we have been a bit overwhelmed, we are getting a lot more calls and email then usual, you know its the busy season, but we are getting to it, I hope you can understand that,
I see that we have received your frame and and it was prepared for the lab, I know that you had difficulties getting to us, we are really sorry for that, we have not been able to get a lot of calls and emails,
please let me know if we should go ahead with your order

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I will print the label and return the incorrect frames that were shipped to me in exchange for a full refund

Dear ***,
"">First I would like to apologize for the frustration that you had, I looked into your order and I see it is processing in the lab right now to put the prescription and it will ship out today the trickingnumber is *** with *** and it will be delivered to you by mid next week you can follow the activity of the package by tracking it on the *** websiteSincerely
Customer support
PSplease note you can always send us an email to *** and we will try our best to respond in 24-48 business hours

To whom it may concernFirst I would like to apolagaize for any miscommunicationThen I would like to inform you
1- We issued the refund to the card for the unshipped pair2- We are investigation the customer service teem for the experiences you had and we will make
sure this should not happen again.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As stated in the complaint, I want a refund as soon as possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bec
The glasses were sent back to your store front in Brooklyn through certified mail and still have yet to receive the refundYour customer service never picks up the phoneThe one time I've actually gotten through to the lady that picked up the call she couldn't answer my questionSo when will the refund be put back on the credit card????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** First I would like to apologize for any inconvenience you may had with our company,We are always working very hard to make sure all the customers are 100% satisfied with shopping at designer optics and we changed the frame for you times to a brand new frame to
make you happy with your purchase,And as you know our policy for prescription filled glasses is not to except return or exchange but we will do everything in our hands to make the customer satisfied, in addition I would like to try to explain to you that the straightness of the frame sometimes need to be adjusted on the customers face which was impossible in this case do to it was a online perches,At lest do to the fact you are still not happy and you want to perches an additional pair I will make an exception to the policy this one time and I will offer you a return authorization for a 75% store credit,And I hope you will give us an other chance to practice a positive experience with our company.Thank You ChaimCustomer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered frame on 10/**/from Designer Optics, today is 10/**/and they still have not shipped me my frameI was told that they just made the label for it today which I don't believeThis place is ripping people off, just taking their money This is the Worse Place to ever do business with and I will NEVER AgainI'm calling my credit card company and stopping paymentThis is just too much for me