DHL Express

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

 

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are...

not limited to:

 

·        DHL tracking number

 

Upon receipt of more information, DHL can proceed accordingly with this complaint.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer’s concerns.

We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]. Our records indicate...

that the shipment was delivered to the intended recipient on October 4th at 11:07.  We have reviewed this shipment, and I currently do see that the Service claim was approved for the amount of $291.27.  As a gratuitous, I would like to offer the customer an additional goodwill voucher of $50.00 to use towards the cost of a future shipment.

I can assure you that we will review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.

Once again DHL would like to apologize for the service issues involved.

Sincerely,

[redacted]

DHL Office of the President

My tracking number was [redacted].

February 26, 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that tracking number [redacted] was sent with another business unit, DHL Global Mail and further details should be addressed by them directly. I have contacted Management within DHL Global Mail/eCommerce and will ensure that someone follows up with the customer as soon as possible.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.     Sincerely,   Daniela D. M[redacted] DHL Office of the President

April 25, 2014 Revdex.com [redacted]

[redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  Please advise our customer that...

further details are needed in order to provide resolution. The details needed may include but are not limited to: ·         DHL tracking number  Upon receipt of more information, DHL can proceed accordingly with this complaint.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.  Sincerely, [redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good day,  it seems like you should be talking to your own people about how to charge rates, why would anyone not on drugs pay 605.00 to ship a 495.00 item, if your people have a clue how to charge people, I would have NOT USED YOUR SERVICE, I was told by your people 3 times 205.00 to ship, you don't get it,  your people QUOTED this price, not me, your people the people that you pay, you do not want to except the fact that your people screwed up on price, lets face it DHL does not know how to use it's own systems, I already knew I didn't, your passing the buck, you failed at doing your job, am sure the from letter you sent me, has gone out to many people,  also if my credit turns out to be a issue here, ill pay bill, and will go to small claims court, then you can send your suits over to Michigan for a few days, lets face it, your not very good at what you do, it's time to do the right thing,  pass the buck to the little guy, and move on,

Regards,[redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL. Our customer’s request for compensation involves delayed delivery and other consequential damages. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network.Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder. In this case, the claim rights belong to the shipper as they contracted with DHL to carry the goods. Our customer will need to contact their shipper to file the claim for the service failure with their local DHL and any compensation to our customer would come from the shipper.  Unfortunately, compensation for consequential damages such as travel, lost revenue, etc. is not covered under the Terms and Conditions. A copy of the terms and conditions is available at www.dhl-usa.com.Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL ExecutiveResponse and Customer Care

May 2, 2016

"Arial","sans-serif";">Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to resolve our customer’s concerns.  Please accept our sincere apologies for the delay in response.  Every matter of this nature is taken very seriously and investigated thoroughly to ensure our customer’s receive a fair and reasonable outcome.
 
Per our investigation, our Fraud team has reached out to Ms. [redacted] because she did not complete the requested Fraud affidavit. Once Ms. [redacted] has completed the Fraud affidavit, our Fraud team will start the investigation process. Ms. [redacted] can certainly let us know as soon as she submits this affidavit and we can have this matter escalated with our Fraud team.
 
Please extend our sincere apologies to Ms. [redacted] for any inconvenience or misunderstanding she may have experienced as a result of this situation. 
Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused.
 
Sincerely,
 
Tara G[redacted]
DHL Office of the President

The tracking number I received from [redacted] is what I already supplied to you. This could be why we are having problems. I have sent a screen shot of my order history that is showing [redacted]) as the tracking number.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[redacted]:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

The dispute on the account is still pending, however is being actively worked by the DHL Billing Team. Billing Management is also assisting regarding this dispute. The Billing Team is currently working directly with the customer regarding the resolution.DHL in good faith is attempting to resolve this situation for our customer within our standard procedures. At this time we consider the matter settled with the Revdex.com. Sincerely,[redacted]DHL Office of President

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking...

number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11021575, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

DHL appreciates being given the opportunity to research and address our customer's concerns.

 

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited...

to:

 

·         DHL tracking number

 

Upon receipt of more information, DHL can proceed accordingly with this complaint.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Our records indicate that the shipment [redacted] was delivered on June 56,...

2014.  We have researched our customer’s concern and please know that DHL has conducted a follow up investigation.  After extensive research and recovery attempts, we have not been able to recover our customer’s shipment from the delivery address. 

We urge our customer to proceed with the claims process. 

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

[redacted]

DHL Office of the President

August 03, 2015Revdex.com [redacted] 

[redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  We...

sincerely apologize for the service issues involved with this shipment #[redacted].  The damage claim on this shipment was completed by the shipper in China, and a resolution for the claim was provided to the shipper.  Please have our customer contact their shipper to request a refund or replacement shipment as DHL has already completed a claim regarding this shipment.I can assure you that we have reviewed this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and appreciate this being brought to our attention.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

the tracking number is  [redacted]. I have received the package as of 11/29/14 at 3pm. The night before the night shift manager asured me that if he could not get it to me that day 11/28 I would get it the next day by 12pm which did not happen. When I called the next day after 12pm he told the asking manager "I must have been mistaken" and that the package would not get to me by then. So this is the icing on the ccake with the lies from your company. To top everything off that happened the day before, he had a very insulting attitude and assured me that his driver(just by his drivers word)  did in fact come when I know that he did nothing of the sort. Thank you for insulting me one last time. What is your resolution to this ongoing issue with dishonesty and failure to deliver on time now twice.....

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 12/30 I called to find why 2 representive said on 2 different days that they would attemp delivery on 12/29/14 and 12/30/14, but tracking the packages states that it is on hold. When I spoke to the young lady she was rude and short and stated that it will stay on hold no attempt will be made. Tracking number for DHL [redacted]. So I went back to the days where they said them attempt to deliver on 12/22/14 attempt deliver according to their tracking page at 14:20. I accepted a [redacted] package on 12/22/14 @ 14:04pm and on 12/24/14 was their next attempt according to their page at16:05pm I accepted a package from [redacted] at 12:53pm. As I told them on every phone call that I have made, I have a back injury. So I am home all day. No notice was ever left by DHL on the front of my building. And the only phone call that DHL ever made to me 12/26/14 from this ###-###-#### I miss the call. She left no name, but stated at this point 3 attempt were made that I would have redirect or pick up my package. So I called back to let them know that with my back injury those 2 option would not work for me. That is when I was told that attempt would be made on that Monday. Because redirect the package would not work since I am the only one who could sign for the package as proof that I received the package. According to the young lady I spoke with. Since DHL has made the decision not to delivery my package, what other resolution is there for me to have my packaged delivered to me.Regards,[redacted]