DHL Express

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I used the same address and the same box that was picked up in China from DHL.  I used the same company and address information to return it.  I do not understand how that is the wrong address.  The box was picked up and made the delivery.  I am also upset that the box was held in China for a month without letting me know what was going on.  I also want to know if I am still being charged $36.10.

Regards,

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking...

number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. We have researched our customer’s concern and have confirmed that the claim was filed by in Hong Kong by the Shipper. The shipper has already received the outcome of the claim. DHL does apologize however the details of the claim are confidential records, and can only be discussed by the shipper.  Please have our customer contact their shipper regarding the claim and further refunds.Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On 12/30 I called to find why 2 representive said on 2 different days that they would attemp delivery on 12/29/14 and 12/30/14, but tracking the packages states that it is on hold. When I spoke to the young lady she was rude and short and stated that it will stay on hold no attempt will be made. Tracking number for DHL [redacted]. So I went back to the days where they said them attempt to deliver on 12/22/14 attempt deliver according to their tracking page at 14:20. I accepted a [redacted] package on 12/22/14 @ 14:04pm and on 12/24/14 was their next attempt according to their page at16:05pm I accepted a package from [redacted] at 12:53pm. As I told them on every phone call that I have made, I have a back injury. So I am home all day. No notice was ever left by DHL on the front of my building. And the only phone call that DHL ever made to me 12/26/14 from this ###-###-#### I miss the call. She left no name, but stated at this point 3 attempt were made that I would have redirect or pick up my package. So I called back to let them know that with my back injury those 2 option would not work for me. That is when I was told that attempt would be made on that Monday. Because redirect the package would not work since I am the only one who could sign for the package as proof that I received the package. According to the young lady I spoke with. Since DHL has made the decision not to delivery my package, what other resolution is there for me to have my packaged delivered to me.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

the tracking number is  [redacted]. I have received the package as of 11/29/14 at 3pm. The night before the night shift manager asured me that if he could not get it to me that day 11/28 I would get it the next day by 12pm which did not happen. When I called the next day after 12pm he told the asking manager "I must have been mistaken" and that the package would not get to me by then. So this is the icing on the ccake with the lies from your company. To top everything off that happened the day before, he had a very insulting attitude and assured me that his driver(just by his drivers word)  did in fact come when I know that he did nothing of the sort. Thank you for insulting me one last time. What is your resolution to this ongoing issue with dishonesty and failure to deliver on time now twice.....

Regards,

DHL appreciates being given the opportunity to research and address our customer’s concerns.

We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted].

Under DHL policy the rights...

and responsibility for cargo claims belong to the account holder. Our records indicate the claim rights of this shipment belong to [redacted]. Normally it is up to this party to file any claim with their local DHL office. With this information in mind, we are unable to settle this claim directly with our customer.

We are currently researching the claim details with [redacted].  Once all details are reviewed, we will reach out to the customer regarding the resolution.

DHL in good faith is attempting to resolve this situation for our customer within our standard procedures.  At this time we consider the matter settled with the Revdex.com.

Once again DHL would like to apologize for the service issues involved.

Sincerely,

[redacted]

DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Our records indicate that the shipment [redacted] was delivered on June 56, 2014.  We have researched our customer’s concern and please know that DHL has conducted a follow up investigation.  After extensive research and recovery attempts, we have not been able to recover our customer’s shipment from the delivery address. 

We urge our customer to continue to follow up with the shipper/account holder regarding the claims process.    

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

[redacted]

DHL Office of the President

June 1, 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014Complaint ID #

sans-serif;">[redacted]– [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:   The DHL tracking number [redacted]) that was provided has been determined as invalid. Please have Mr. Mathews reconfirm and provide a valid DHL tracking number.   Upon receipt of this information, DHL can proceed accordingly with this complaint.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.
  Sincerely,   Mark L[redacted] DHL Office of the President

March 01, 2014

 

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns....

 

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

 

·         Receipt for the charges that were paid for international shipping.

 

Upon receipt of more information, DHL can proceed accordingly with this complaint.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

DHL Office of the President

February 05, 2014 Revdex.com [redacted]

[redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  DHL has reviewed this...

matter with the local management team and has take appropriate action to prevent this from happening in the future.   Delivery arrangements have been made for Saturday February 08, 2014 according to our customer’s request.  The address that this shipment was originally mailed to is our customer’s old address.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.  Should you have any questions or comments, do not hesitate to contact me.  Sincerely, [redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns.  Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited...

to: ·         DHL tracking number  Upon receipt of more information, DHL can proceed accordingly with this complaint.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.  Sincerely, [redacted]DHL Office of the President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I was contacted about the issue and found a resolution. I thank DHL for their time and effort.

October

30, 2015RevDex.com 4428 North 12th Street Phoenix, AZ 85014 RE: [redacted] - Case # [redacted]  DHL appreciates being given the opportunity to research and address our

customer’s concerns. We

sincerely apologize for the...

frustrations our customer encountered regarding the

shipping experience with DHL Waybill 2954362600.Local

DHL Management was provided all the details regarding the incorrect delivery on

the part of the courier and appropriate action will be taken.Once

again DHL would like to apologize for the service issues involved.  All necessary actions will be taken to ensure

that these types of service issues do not happen. Sincerely,John

G[redacted]DHL

Office of the President

RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns regarding shipment number [redacted]. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL.Local...

DHL Management was provided all the details regarding the incorrect delivery and they have recovered the shipment from the incorrect location.  The shipment was correctly delivered on April 28 at 5:57pm, signed for by *. [redacted].This experience was certainly not indicative of the high service standards our customers deserve and expect.  I can assure you that we have reviewed this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank our customer for bringing this to our attention.Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. Under DHL policy the rights and responsibility for cargo claims belong to one of...

two parties: the shipper, or - if the shipment is billed to an Import Express account - the account holder.  Our records indicate that the damage claim for shipment number [redacted] was completed and a settlement was paid to the shipper in compliance with our terms and conditions.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter.  We appreciate the feedback and have brought this to the attention of our Local Management Team for review.  We will certainly use...

this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on January 07, 2015 at 4:16pm.Our customer can contact the shipper the shipper to file for a service failure refund since the shipper is the account holder and holds the claim rights.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Tracking number [redacted]

Regards,

Nicole Taylor

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.CUSTOMER PAYS DHL FOR 3 TO MAKE 3 DELIVERY ATTEMPTS. DHL DRIVER IS LAZY AND DELIVERS TO NEIGHBOR ON FIRST DELIVERY. THIS IS VIOLATION OF MY PRIVACY GIVING MY PERSONAL DOCUMENTS TO NEIGHBOR. DHL SHOULD TERMINATE DRIVER WHO IS LAZY!

Regards,

I have talked to many of your represenatives and went to the DHL office in which the packages are shipped from. The guy there smugly told me that because the GPS showed that he was in the area. That there was nothing he can do because as far as he is concerned the package was delivered. I then told him that no one by the description and the name that the driver provided to him lives in my household. I offered to show him a picture of my family. He then said for all he know. The picture could be photo shopped. Like I'm going to take time out of my day when I could be sleeping. Bc I work overnight to Photoshop a picture to take to DHL. Tracking #[redacted] They should pay the seller to replace my item.

I think its absolutely RIDICULOUS that they make empty apologies with absolutely NO resolution. Really? Here go and fill out another form in which will lead to nothing and so sorry? That's it? That's outrageous. I will not stop here, I will take this matter to the very end. 
 
Nobody attempted to to do the right thing and try to locate my package. And on top of that, DHL STILL refuses to take responsibility and to handle the matter themselves in a quickly manner. Instead they make ME have to go through all of the hassle of filling out forms and contacting people, for what? For the same outcome I received when I spent 3 weeks contacting DHL? A message left on my phone stating 'we did all we could do and the matter is now closed'. Shame on you!