Dick's Sporting Goods Inc

Review: I special ordered a gun on Feb 6th 2014. I watched as the manager at the store ordered the gun it was 'in stock', the manager told me to be able to make sure I got it I needed to go ahead and pay for it. I was told it would be about 10 days for the store to receive the gun for me to pickup. I asked an employee a couple of weeks later if my gun was in yet and he looked it up and said it was in transit. So I went ahead and purchased $300 worth of reloading supplies for the gun I had on the way. Fast forward to March 20th I again asked a manager about my purchase and he said it was still being shipped but asked me to bring in my purchase order in and he would check into it. On March 22nd with my purchase order in hand I went into the store to again to check on the status of my gun, I was told the order was canceled on the 21st and I was told I had to turn in my purchase order to receive a refund before I left. I have sent 2 request to Dicks customer service department on this matter, the first is their standard response email saying the have no control of their gun inventory, the second one was never responded to. The gun was on sale I feel as though Dick's did not want to take a loss on the gun so my ordered was cancelled, I also wonder why they held my money for 45 + days before cancelling the order, or why they even took money on a item they could not deliver.Desired Settlement: I would like either the brand and caliber I ordered (I have to think they have one in one of their stores or could find one), or offer me another brand of the same caliber at the same discount.

Business

Response:

Dear Revdex.com,

It is always Dick's Sporting Goods goal to ensure our customer's satisfaction.

Please know we regret any inconvenience and disappointment that Mr. [redacted] may have experienced in regards to his purchase. We understand the importance and integrity of meeting every customer's expectations for any transaction made in our store or online.

As we continue to work towards a resolution for Mr. [redacted], the current state of this complaint is being addressed. We have reached out to the distributor who has located the gun. We are currently working to ship the merchandise to the customer's Dick's Sporting Goods location. We have contacted the customer to explain our action.

The customer is invited to contact our Corporate Customer Service office for updates.

Thank you and best regards,

Dick's Sporting Goods, Customer Service

Review: Dicks' Sporting Goods has a sign below the Nike 20xi golf ball that reads "Buy 2 Get 1 Free" Nike 20xi and 20xi-x golf ball I picked up Nike 20xi golf ball from a different shelf and was denied the buy 2 get 1 free offer. I took a picture of the sign when I was denied the price. The reason they would not honor the price, they said, is because the ones I wanted to purchase were last years model. I pointed out the sign had no indication of what year golf ball the offer was good for only that it said buy 2 get 1 free on Nike 20xi and 20xi-x. Next they said that it was the positioning of the sign that determined which golf ball were on sale and since the sign wasn't below the ones I picked up they weren't on sale, again because I was told they were last years model. Again I pointed out the sign didn't specify Year, Shelf Position, manufacturing date, only that they had to be 20xi or 20xi-x. Chip, the "Golf Pro" admitted there was no difference between the golf [redacted] other than the year. I specifically asked him, the general manager, [redacted], would still not honor the price. The district manager [redacted] was on site, but they wouldn't let me speak to her. They acknowledged that I wanted to speak with her, but neither would go contact her. As I was leaving I saw Chip standing behind a sign, and I told him I wouldn't be shopping there any more. He told me sorry it was store policy. I asked him to change the sign if they are going to add conditions to the sale, he said "No, there isn't anything wrong with the sign.Desired Settlement: I would like for Dick's Sporting Goods to acknowledge the problem, and address their customer service issues with both [redacted] and [redacted].

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

We regret any misunderstanding or inconvenience regarding our promotional offers experienced during Mr. [redacted]’s May 20, 2013 store visit to our Lafayette, IN retail location. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including limiting the offers within a transaction or store visit.

DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our ability. In the event that a product is misplaced, our shelving labels (which provide descriptions) and pricing stickers can assist a customer in determining the product price. Occasionally, product is discovered by customers in locations where the pricing is specific to another product, and at a lower price point. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels.

In researching Mr. [redacted]’s complaint, our office was able to find his loyalty membership account and view the referenced purchase. For the purpose of clarification, this transaction shows that Mr. [redacted] purchased the Nike 20 xi-S Spin golf balls, which were not included in the advertised sale. Included in this promotional event were the Nike 20 xi or Nike 20xi-X golf balls.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Review: There was an ad for a colman sportcat heater, for the second week in a row, it was 50% off. It was out of stock and when the sales person tried to order online another salse person said" We have not been able to get those for two weeks." I asked for a rain check and was told "We don't do those."Desired Settlement: fine the store so they will carry what they put in the ad. Also the heater.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced related to the Coleman heater.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability. Ideally, we would like to remain in stock on all advertised goods during the holiday season. Advertised items are limited to stock on hand and we regret the unpredictable inventory status’ between stores and shipments.

Again, we would like to express our apologies. Our office will be glad to help Mr. [redacted] locate a suitable substitute or issue him a gift card should he contact our customer service department at ###-###-####.

We understand that this does not make up for the product availability over the holidays however, we hope that we can restore Mr. [redacted]’s confidence in another purchase.

Review: On Monday,12/1/2014, I tried to place an order on the Dicks Sporting Goods web site for size 9.5 Under Armour Men's Valsetz Side Zip Tactical Boots with a 25% Monday discount. I selected Paypal to purchase through and hit the button. I received a blank window with a constant spinning hourglass. I tried this multiple times. Close to midnight, I tried again and went to bed with the spinning hourglass. The next day I checked and the item was still in the cart. I hit a refresh and it took away the discount. I initiated a chat session and they refused to honor the discount. I have initiated a Congressional complaint and broadcast. I should be given the boots at the 25% discount.Desired Settlement: I should be given the boots at the 25% discount.

Business

Response:

Dear Revdex.com, We have reached out to Mr. [redacted] to assist and resolve his concerns. Thank you and best regards, DICK'S Sporting Goods

Review: While shopping in the store for a specific item, the store associate informed me of his ability to order the item for me. The associate informed me of 3-5 day shipping and said I would have it by my desired date. While speaking to customer service, they claimed a 4-5 day processing time prior to shipping which I was not informed of in the store. Customer service offered to request a shipping upgrade so the product would be shipped in time. They then said to contact their 800 number for further assistance. When I called their 800 number they said that it was marked as shipped and could not provide any additional assistance. In the end I have a product ordered that I will not receive untill after the time that I needed it, also will not have the time to order it from a different store.Desired Settlement: For customer service to do their job and correct issues for customers, also for them to arrange with the shipper for my product to be delivered by the date that it is needed. Also the price difference that a different vender has it listed for.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or delay regarding Mr. [redacted]'s order. In reviewing this order information, our office was able to determine that the order was delivered on Tuesday, January 6, 2014 (tracking #[redacted]). Again, we regret any misunderstanding or delay in regards to the situation on behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods

Review: I purchased a Diamondback bike for my son during the black friday sale order number [redacted] it came in I believe November 29 I immediately without opening sent it back to Dicks Sporting Goods. I received a confirmation from Dicks Sporting Goods that they received my package and I would be getting an email confirming that my refund has taken place with in 14 days. 14 days have passed I have repeatedly called customer service they said each time they would "expedite" the refund and I should be receiving an email with in 2 days that was 2 weeks ago, then last week same thing. I was out of pocket $386.73 total during Christmas time, and STILL HAVE NOT RECEIVED MY MONEY BACK! I live paycheck to paycheck and need my money back! Any help would be much appreciated!Desired Settlement: Total $386.73 for order number [redacted]

Business

Response:

Dear Revdex.com,We apologize for the frustration and delays in processing a credit for Ms. XXXXX's order.Our records indicate that Ms. XXXXX was credited on 1/2/2015 in the amount of $333.88. We sincerely apologize for the delays associated with this credit. If we can be of further assistance, please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods

Review: On December 13, 2013, I went online to www.dicks.com and ordered a north face jacket for my brother (item # [redacted]). I made sure that there was available inventory before I even ordered the jacket. I received a confirmation from the website stating that they have received my order and an hour later, received another email indicating that my order is being processed. I never heard from Dicks until 12/18 (a week later)through email that my order had been cancelled due to inavailability. I never received a call, a voicemail, or even an email asking me to contact Dicks. I was never offered the option to change my order maybe to a different color or to a different product. Because of lack of communication and poor customer service, my brother will not get a gift for Christmas.Desired Settlement: I request that Dicks Sporting Goods need to improve their customer service and invest in technology to help accurately inventory their merchandise instead of falsely advertising products they don't even have. Dicks need to increase their efforts in getting a hold of paying customers and offering alternatives/options instead of rudely cancelling orders without notice.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that [redacted] may have experienced related to the 12.13.13, which resulted in an order cancellation. Regrettably, the inventory for this particular jacket in the size and color was limited. DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that [redacted] experienced which resulted in an order cancellation. Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our online agents were issuing a percentage off discount code to our customers that could be used on the same item if a different color was acceptable or towards another purchase. It our hope that [redacted] continues to make DICK’S Sporting Goods the fitness, athletic and outdoor destination. If [redacted] may contact our Customer Service team at ###-###-#### and an agent will attempt to try to locate the product if the item has become available or provide further assistance with another product. Thank you and best regards, DICK'S Sporting Goods Customer Service

Review: I ordered boots from this company on January 27. I checked on-line for shipping information and the status stayed the same for days. I purchased them for $49.99 with free shipping. On February 3, I was informed by email that my order was cancelled. I chatted with a very nice customer support person (Alisha) and she told me item was out of stock. The boots are still on the web page at the price of $89.99 and have been for days. My debit card reflects the charges and I was told my refund would take 3-5 days.Desired Settlement: I want the exact boots I ordered at the exact price I ordered them. Seems like they were trying to hike their prices.

Business

Response:

We are truly sorry for the disappointing online experience Ms. XXXXX encountered. After Ms. XXXXX's order cancelled on 2/3/2015 and we began to investigate this matter reported to the Revdex.com, the merchandise was back on our site for a price of $89.99 with limited availability in size. Dick's Sporting Goods contacted Ms. XXXX directly to try to reorder the boots and price match to the existing order cost of $49.99. Unfortunately, the size Ms. XXXXX needed was unavailable.Dick's Sporting Goods offered an Online Gift Certificate in the amount of $40.00 for a future reorder or to use on an alternate item. We noted the order in the event the customer would like to use this on a future purchase with us. Again, we sincerely apologize for the inconvenience associated with this order.Dick's Sporting Goods.

Consumer

Response:

The company gave me a claim number and a person to work with, Angel. She did not return phone calls and failed to give me a reasonable explanation for the errors. Attached is a copy of my order on January 27 and the cancellation on February 3. Angel told me the order was receive on January 31 and was cancelled shortly after. Simply not true. I also felt she spoke to me like I was a child. The offer of $40 off was not suitable. It appears Dick's website is very infrequently updated as the boots in my size were on their website until the 3rd. Terrible way to do business.

Review: I was looking for a birthday present at dicks sporting goods and I found a baseball net (primed 5 position varsity pitch back trainer) their were 2 of them on a shelf marked 24.99. Below that their were 2 other baseball nets of the same brand but with different features and prices however I liked this one for its 5 position feature as well as the price was cheaper then the one which was a pitch back and you could flip over and the other side was a pitching target which my brother did not need so why pay more for that one. I then went to check out and and was told that the price was not 24.99 as it was marked on the shelf. I showed one of the employees where I had seen it was marked 24.99 and he told me that it was a mistake and an employee must have put the wrong price sticker on the item and he removed the sticker. Having worked Sears this is more common than you would think and that they would match that price for one of the two on the shelf incorrectly marked since this was their error and I was shocked then he said he would not honor that price.Desired Settlement: I would like to get the 5 position varsity pitch back trainer for the marked price of 24.99.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the Primed 5-Position Varsity Trainer.

Review: National sales advertisement sent by the corporation is not honored in Pensacola . This is a constant problem with this store. False advertising dishonest business practices Even after the dept manager was made aware of the problem they would honor the sale.

Product_Or_Service: Winchester ammunitionDesired Settlement: I would like the store to actually honor their sales prices. I know this is a problem for this dishonest store. A written policy by the corporate headquarters explain why this store should not be bound the an advertising announcement.

Business

Response:

Dear Revdex.com, Mr. XXXXX contacted our office initially on 10/29/15 and we had a few interactions with him ending on 11/2/15. We addressed his concern about the misprint in our weekly ad and forwarded his feedback to our marketing team to help prevent future missteps of this nature. We reached out to Mr. XXXXX again on 11/9/15 by phone and left a message with a direct contact number for our office if he had any further questions or concerns. If Mr. XXXXX needs to contact us further we can be reached at ###-###-####. Sincerely,Dick's Sporting Goods

Review: On August 30, 2015 on dickssportinggoods.com they advertise Nikon ProStaff 7 binoculars for $129.99 a $70.00 savings, but couldn't add to cart. I contacted them through chat on their website and was told they were out of stock and couldn't be ordered. Went back to their website where they also had them advertised at regular price of $199.99 and could purchase.Desired Settlement: I would like delivery of New Nikon ProStaff 7 10x42 binoculars at advertised price of $129.99 with free shipping as advertised and that in future when they do not have it available at advertised price to remove it from their website advertising

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Ms. [redacted] experienced. With so much interest in special promotions, product can go quickly in some cases. Ideally, we would like to remain in stock on all advertised goods. Advertised items are limited to stock on hand and we regret the unpredictable inventory status’ online. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

Review: There has been failed attempts by dick sporting goods for an elliptical to be delivered and assembled issue free (broken and missing parts).

6/6/2015

Purchased an elliptical with and delivery and assembly package.

6/17/2015

Elliptical was delivered and assembled by "Go Configure" the delivery and assembly service Dicks sporting goods sent out.

Issues: During the installation the error "Motor Fail" was on the screen, the tech assured me nothing was wrong and unplug the machine and plunged it back in. Error message went away. Later in the day I tried out the machine. Motor fail error came back and the levels/resistance of the machine could not be changed. Also found many loose nut/bots on machine (popping noises could be hear) and found several screws and small parts discarded in the box. Technical also took personal call during appointment of a sensitive nature, to the effect I didn't want him back in my house.

6/18/2015 10:12am

Talked with Nate the store manager (Roseville, MN) and described the issues with the machine and the technical. Nate said he would call go configure and call right back

6/18/2015 4:12pm

Called back since hadn't heard back from Nate, talked with a different manager. Nate had left for the day and left no notes or record of my call. This manager said he would try to figure things out and call me back right away in the morning.

6/19/2015 12:40pm

Called back since hadnt heard back "right away in the morning". Talked with another manager, Kate. She would call Go Configure and they would contact me to resolve the issue. Josh (another manager) would call me after 1pm to make sure things were being resolved.

6/19/2015 3:35pm

Called back since I hadnt heard from Josh at 1pm. He said the machine would have to be swapped out and would have to be approved by corporate. He said that Dick Sporting Goods uses Go Configure but he would request a different technician. I was told I would get a call the following week when corporate had approved.

6/23/2015 1:55pm

Got a text message from Go Configure for an appointment.

I immediately called Go Configure to request a different technician from my first appointment. I was told with confidence I would have a different technician.

6/30/2015 2:30pm

Go Configure technician shows up with new elliptical. However this was the same technician that I requested not to have. He brought his son with him. The old machine was taken away and a new machine assembled.

6/30//2015 5:30pm

Called Dicks corporate manager Marlin. Elliptical had missing parts and a crack on the flywheel cover. Complained the same technician showed up after I made several requests for a different technician. Marlin requested new parts for the cracked flywheel cover. I was also told I would received a $50 check from Dicks for my inconvenience.

7/14/2015

New cover is delivered. I installed it myself. While doing so I found the other side of the cover was damaged. And wires going up to the handle were damaged. Contacted Marlin about these new issues and a new set of wires was delivered. I installed myself because got another text from GO Configure to install. I do not want the Go Configure technicians back in my home after their unprofessionalism and faulty installations.Desired Settlement: As apart of my purchase of the elliptical I paid $120 dollars for delivery and installation. I would like this full amount refunded. I would also like part of my purchase price of the elliptical refunded because of these numerous issues that have not been fully resolved. I estimate I have spent 40+ hours/almost 2 month trying to get a an issue free operational elliptical in my home.

Business

Response:

We are sorry to learn of Mrs. XXXXX experience with her recent elliptical purchase.On August 3, 2015 we called Mrs. XXXXX and apologized for the issues she was having with her elliptical and the experiences with Go Configure. We offered to refund the amount for the delivery and assembly, as well as an additional 10% off what she paid for the elliptical, which the customer accepted. We have documented her feedback and have sent it to the appropriate individuals to review.Sincerely, Dick's Sporting Goods

Review: Horrible customer service . Incorrect phone numbers provided to the consumer, no call backs to the consumer, etc. This is the fourth time this issue with our treadmill has come up. Dicks never follows through, never calls me back for anything, I am always left in limbo. And, I the consumer is always doing all the leg work and not getting paid for it. Every time I call dicks I always get the run around....and when I say always I mean always. Their employees give out wrong information, wrong phone numbers, wrong everything. I am fed up and have had it!!! I should not have to go through this. Please help me.Desired Settlement: I want a new treadmill or a comparable replacement.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

In researching Ms. [redacted]’s complaint, our office was not able to find the treadmill purchase on her loyalty membership account in which we can view her transactions in our stores. Without specifics noted in this complaint, DICK’S Sporting Goods has no actionable information.

For the purpose of clarification, DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased I bike at Dick's sporting good store, and the first day I used it it had an issue. It was a manufacturer's defect. The gears would't shift properly. So I took it back to the store along with the receipt. I waited for approximately 30 minutes while they "fixed it", and they told me it was supposed to be working fine. So I said "ok" and gave it a try right outside the store. It still was not working properly. I brought it back to the sore again, and they did something again, and I tested it, and there was the same problem! So I asked for a refund. But they told me a couldn't get one, because they have some kind of special return policy for the bikes, which is not on the receipt. The store manager didn't solve my problem either. He said their bike guy has to check the bike the next day,because he is off today, and that he can't give me my money back, though I do have my proof of purchase. The defect itself was obvious, he saw that! And the store manager sounded like it was my problem now. I tried to contact their customer service, but they don't offer help on sundays! That is my worst shopping experience ever. I am very disappointed, not to say worst.Desired Settlement: I would like to take my money back, and avoid this store in the future.

Business

Response:

Dear Revdex.com,

We have contacted Mr. [redacted] to bring this customer to a satisfactory resolution.

Thank you and best regards,

DICK’S Sporting Goods

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order online (order #[redacted]) for a pink polka dot running skirt. Such item can be viewed online here: http://www.dickssportinggoods.com/product/index.jsp?productId=17201656I was excited to get my running skirt, and when I did, it was a solid pink running skirt, that you don't even show as a product on your website!!I called & spoke to a supervisor. The supervisor didn't know if the picture on the website was wrong (so exchanging it wouldn't matter), if they ran out of my size & they sent me a different color instead, or if it was just a mistake. He said he would call the warehouse & call me back. He never did. I would like an explanation of what happened with my order. Specifically, why did they send a completely different color skirt than what I ordered? Without this explanation, I can never order from Dick's again or recommend anyone else does. A customer's basic assumption is that they are ordering what is pictured, and if that can't be relied upon, who wants to order from this company ever again? Do they not realize that figure out an exchange or return is a pain in the butt for the customer? I mean, shouldn't the picture of what you've ordered be what you get? I realize we are all human & mistakes are made, but when I called to find out, even your supervisor seemed bothered that I asked him to look into what happened. I'm hoping by the filing of this complaint, someone somewhere at your company will care enough to find out what happened & let me know, so that I can fix this order, and if not, I can feel better about every ordering from you again. I've contacted the manufacturer, [redacted], as well.Desired Settlement: I'd like a phone call explaining the following:* How I got another item that wasn't what was pictured, including one that isn't even showing up as a product of yours on your website? * Is your picture on your website inaccurate?* Can you send me the right one at your cost? Someone needs to call the warehouse, find out what happened with my order, how I got a solid skirt that you don't even carry instead of the polka dot one & call me. That is, if they'd every like my businesss again

Business

Response:

Dear Revdex.com,

Reference: ID # [redacted]

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to the online order.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointment associated with the shipment of the incorrect color/print skirt.

Our office is working with the online management team to understand the discrepancy regarding the image on the website and to see what efforts can be made to either locate the same skirt in size 5 or to provide some other remedy that Ms. [redacted] would find suitable. In the meantime, Ms. [redacted] may feel free to contact our office at ###-###-#### with any questions or concerns regarding the solid pink running skirt in which she received in error.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: On the Dicks website today, 11-26-2013 it stated that shipping was free with no minimum purchase. After selecting an item, a gun safe, I went to the check out page and they wanted 208.42 for shipping. Then they gave a 15.00 credit towards shipping. I called to inquire about this thinking that it could have been a glitch in the system. They person that spoke with me said that shipping was not free unless it was under their 15.00 limit. This type of advertising is very wrong and some might even go through with the purchase thinking that it will be corrected and then have a problem getting the item returned and a full refund, including shipping. If they, Dicks Sporting Goods, wish to limit the amount that are willing to pay then they should state that right up front. I was informed also that if I had viewed the details I would have known. Like most people will tell you to "always" read the fine(small) print, and others say that the "devil" is in the details.I have shopped at Dick's for years and was very glad to have one open only 1 mile away. I have spent several hundred dollars since it opened here. I have a score card with a lot of points that I plan to cash out asap and use then never shop with them again. I am an avid hunter so where to them the company want notice but the local independents in the area will be glad to see me coming back into their stores. They even call me by name and its not like they are my friends but they did take the time to learn it. I truly hope that Dick's will change this type of mis-advertising and try to hold their company to the higher "Christian" standard. I know that God will bless them if they would follow His teachings of truth. Even though they share it after you hunt for it so while they are truthful they are trying to be sly in doing it. Most of all this is being done right hereduring the season, Christmas, that we celebrate the birth of God's son, Jesus Christ. They really do need to question their stand on ethics and if this is what God would do?Desired Settlement: I would like to be able to purchase my gun safe and have it delivered to my home. I am disabled and live alone. I have had 4 spinal surgeries along with a partial knee replacement in '12, my left wrist had to be debris in '11 removing a wrist bone and is wired together. In '05 I had to have my rt. should repaired and 3 muscles pleated. These are only a few of the surgeries that I have had since 2000. Along with other health issues. I have needed a gun safe and with the no shipping I could.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced related the shipping promotion that is being offered on ‘Qualifying Purchases Over $99’. For clarification purposes, our office has provided the terms and conditions of the shipping promotion, which does not state free shipping. The offer indicates free shipping eligible on qualifying purchases and up to a $15 shipping credit (see promotion details). When a consumer clicks on the ‘See Promotion Details’ – the PROMOTION DETAILS (seen here below) is provided for ‘qualifying purchases’ which indicates ‘Offer is only valid on eligible items in your cart.’ Thus, when a customer places the item in the cart – the shipper is identified and this safe is eligible for the up to $15 credit but not the Free Shipping.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any frustration associated with the issues associated with shipping promotions. Mr. [redacted] may contact our Customer Service team if we can be of assistance at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I ordered a northface jacket & it said guarantee delivery before Christmas or the order is free. Order was canceled 2 days before Christmas.

This is in reference to order number [redacted]. I ordered the Northface Men's ThermoBall Hooded Insulated Jacket in TNF Black Size Medium (web ID [redacted]) on Friday Dec 19,2014. It said guarantee delivery by Christmas or the order is free. So later that day I received another email stating that they received my order and that my order is being processed. I felt confident enough that I will get my shipment just in time for Christmas. I received another email 4 days later Dec 23, 2014 apologizing that my order was cancelled. "Despite our best efforts, we were unable to fullfill your order in a timely manner due to overwhelming holiday demands"Desired Settlement: As advertised online, I expect a free jacket or store credit for the price of the jacket which was $220.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. Due to the popularity and high demand of the North Face apparel items, our site did cancel the order the order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotion. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

There was no indication when I placed my order that the order was out of stock! In fact, that same day, I received an email stating that they received my order and that my order was being processed. It was 4 days later when I received an email stating that the item was out of stock.

Review: I bought a bike on 7/12/2013 with in one week I brought bike back 3 times they could not fix problem so they decided to special order me a new bike they have a big computer kiosk they ordered the bike right in front of me gave me paper work told me bike would be in 5 days about 10 days go by I called store spoke with manager told me I was given wrong info it takes 11 to 14 days to get bike about 4 days later they called me and told me bike was in [ it was all oaks or fraud they never intended to give me a new bike ] when I picked up the bike and took it home I took bike out for ride and it had same problem ihad put mark on old bike and new one had that mark by the way I picked up the bike on 7/24/13 11am I was back at store on 7/24/2013 at 7pm to return bike the store manager admitted that they do not take bikes [back it was all a scam]they kept my old bike for two weeks and then called to pick up same bike I have special order paper work [[ when I was arguing to the store manager is name is [redacted] one of the customers in store heard the shouting waited for me outside the store and told me he had same problem few years back thank youDesired Settlement: refund or replace bike let company ship bike to my house [ thanks for your help]

Business

Response:

Dear Revdex.com,

Our records show that Mr. [redacted] contacted our office on July 25, 2013 to note his concerns regarding his bike. Please be assured that all bikes are assembled and checked with the customer prior to the final sales transaction. If there is an issue with the bike associated with assembly or a manufacturer's defect, DICK'S Sporting Goods will address and fix the bike for Mr. [redacted]. However, issues associated with misuse or accidental damage is not covered under the 90 day return policy or manufacturer warranty and thus Mr. [redacted] would be responsible for any parts or labor associated with those issues.

Thank you and best regards,

DICK'S Sporting Goods

Customer Care

Review: I was browsing on http://www.dickssportinggoods.com and came upon 2 items listed on their website. I placed 2 orders and received confirmation emails for both items as stated below. This sale was the night before Cyber Monday. Your order is being processed.Thank you for shopping at DicksSportingGoods.com. We received your order on Nov 30, 2014.ORDER NUMBER:[redacted] PRODUCTIN STOCK Arrival dependent upon the shipping method selected BIGFOOT XL2000Web ID: [redacted] Size: NO SIZE Color: ONE COLOR Quantity: 1 ARRIVALShipping via: Standard GroundEst. Delivery Date:You can expect to receive your items between 12/11/14 and 12/18/14 PRICE$21.00Ship To:[redacted] 55106-6512 ORDER NUMBER: [redacted] Your order is being processed.Thank you for shopping at DicksSportingGoods.com. We received your order on Nov 30, 2014.PRODUCT IN STOCK Arrival dependent upon the shipping method selected BIGFOOT XL4000TWeb ID: [redacted] Size: NO SIZE Color: ONE COLOR Quantity: 1ARRIVAL Shipping via: Standard Ground Est. Delivery Date:You can expect to receive your items between 12/11/14 and 12/18/14 PRICE $21.00 Ship To: [redacted] Then I received the following email 2 days later Dear [redacted],Your item(s)/order has been cancelled. We regret to inform you that we were unable to complete your order. We apologize for any inconvenience. The following item(s) have been cancelled:[redacted]I called and spoke with customer service. They told me that the item was not in stock. I asked them how that could be because it was in stock when I ordered and I just looked at the website and it shows both items in stock and received confirmation but they changed the price. They won't honor their price or product. I would like the two items I paid for for the advertised price on their website.Desired Settlement: I would like the two items I paid for for the advertised price on their website.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the Clam Bigfoot Ice Fishing Shelter on 11.30.14. It is our desire to ensure each customer has a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards, DICK’S Sporting Goods

Consumer

Response:

I would understand if it was just 1 order but the issue is that I had 2 orders for 2 different products. This would be the same issue as if I went into their retail store and they mislabeled a product. Retail/Online store pricing should not be treated differently. If it was the retailers fault at labeling their product, they should honor the price that was put on my credit card, then fix the price to reflect the new price after they honor my purchase. Same concept is applied at their retail store.

Regards,

Business

Response:

Dear Revdex.com, Both orders placed by Mr. [redacted] were for the "Clam Bigfoot Ice Fishing Shelter." Mr. [redacted] was notified of the unfortunate need to cancel the orders. As disclosed on our website, "In the event of a pricing error, we reserve the right to cancel any orders relating to such pricing error(s)."Thank you and best regards,DICK'S Sporting Goods

Consumer

Response:

I request that you honor the price and transaction as you would a retail location. If a retail store had a similar incident, it would not simply tell the customer "sorry, even though it is our mistake, you're out of luck." I've been waiting cor this to be resolved as patiently as I can.

Regards,

Review: The purchase was made at Dick's Sporting Goods, [redacted]. To start with, we were scheduled for delivery of a treadmill and elliptical between 3-7pm today (September 8th). Instead, they showed up extremely late, after 8pm. I took the day off today in anticipation of being home for your delivery people. One of the main reasons why we purchased this equipment was because we were guaranteed that our experience this time would be much better. This couldn't have been further from the truth.Second issue. Upon putting together the treadmill we learned that it was completely defective. The motherboard console's buttons did not work nor did the treadmill start unless you pressed the 10mph button. It also did not turn off unless you removed the magnet. I called the store and because it was already late in the day, we had to urge for them to stay open an extra 5 minutes so that we could get this 200 lb pile of garbage returned. We went back to the store with the delivery people to drop off the treadmill and received a refund for the treadmill and were told it was our duty to reach out to the store manager when he "got back from vacation." I was hopeful that this would be the end of our issues, but unfortunately, it is only the beginning.Third and biggest issue. The elliptical that was delivered is completely defective as well. No one bothered testing out the Elliptical since it was the end of the day (had the delivery people showed up on time, this wouldn't have been an issue) and we had to run a fire drill to get back to the store about the treadmill issue. After I got home, we tried out the elliptical and found that it is either defective or was terribly put together. It wobbles, it sways, it clicks, it feels like its falling apart as we use it and I believe that if anyone gets on it is at risk for serious injury.Desired Settlement: As a next step, I want this elliptical picked up from my house immediately-- as in today/tomorrow (Tuesday). I want a full refund immediately and I want a letter written to MasterCard voiding us opening the credit card (we opened it because we were told it was the only way to get the promotion, now we are stuck with another credit card, unacceptable and unfair).I don't know if this is just a terrible coincidence or this is how Dick's does business, but I am disgusted nonetheless.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]s complaint regarding the delay and quality of his fitness and delivery purchase.

For the purpose of clarification, DICK’S Sporting Goods strives to provide a timely response to customers regarding their delivery and assembly purchases. These professional service appointments are contingent to the availability of both the customer and the professional delivery technicians. Contact from the delivery provider should occur within 48 business hours from purchase date. Delivery appointments are typically secured within a window of 5-7 business days. We sincerely apologize for any inconvenience or frustration this may have caused Mr. [redacted].

In reviewing this matter, our office was able to see that Mr. [redacted] has had the unit picked up and has received a full refund.

Thank you and best regards,

DICK’S Sporting Goods