Dick's Sporting Goods Inc

Review: I purchased a table tennis table that had to be special ordered and picked up at the store on Polaris Parkway. After putting together the table, the table was defective and would not assemble correctly. After calling Dick's Sporting Goods on Polaris Parkway to ask for help, the store manager, [redacted] advised me to call the manufacturer to try to get them to ship me a part. I tried to call [redacted] who distributes the [redacted] table tennis table but they did not have weekend hours. I asked [redacted] if they could offer free delivery for the next table since I already had to rent a truck to pick up the first table and wasted 4 to 5 hours of my life and a friend's life to help pick up the table and then put the table together only to find that the table was defective. [redacted] did not offer any other assistance besides to say that if I wanted it delivered even though it was Dick's fault in selling me a defective table that I could pay for the delivery and take a part the old table and return it. I am upset because of the wasted time I had to put in to put together and take a part a defective table. I am also upset because it seems like bad customer service for someone to sell a bad table and then do nothing to really help my situation or give me at least free delivery to help get me a new table to replace the defective table they sold me. When I called Dick's corporate customer service no., [redacted] could only offer me a 15%discount on the delivery charge. Thanks for your help.Desired Settlement: Some sort of refund for my lost time and labor.

Business

Response:

Dear Revdex.com,In reviewing this customer's transaction history, we do see that he was already assisted at the local store on December 20, 2014. He returned the defective unit and was offered an exchange. Thank you and best regards,DICK'S Sporting Goods

Review: I purchased a Diamondback bike for my son during the black friday sale order number [redacted] it came in I believe November 29 I immediately without opening sent it back to Dicks Sporting Goods. I received a confirmation from Dicks Sporting Goods that they received my package and I would be getting an email confirming that my refund has taken place with in 14 days. 14 days have passed I have repeatedly called customer service they said each time they would "expedite" the refund and I should be receiving an email with in 2 days that was 2 weeks ago, then last week same thing. I was out of pocket $386.73 total during Christmas time, and STILL HAVE NOT RECEIVED MY MONEY BACK! I live paycheck to paycheck and need my money back! Any help would be much appreciated!Desired Settlement: Total $386.73 for order number [redacted]

Business

Response:

Dear Revdex.com,We apologize for the frustration and delays in processing a credit for Ms. XXXXX's order.Our records indicate that Ms. XXXXX was credited on 1/2/2015 in the amount of $333.88. We sincerely apologize for the delays associated with this credit. If we can be of further assistance, please feel free to contact our Corporate Customer Service office at ###-###-#### Sincerely,Dick's Sporting Goods

Review: While shopping in the store for a specific item, the store associate informed me of his ability to order the item for me. The associate informed me of 3-5 day shipping and said I would have it by my desired date. While speaking to customer service, they claimed a 4-5 day processing time prior to shipping which I was not informed of in the store. Customer service offered to request a shipping upgrade so the product would be shipped in time. They then said to contact their 800 number for further assistance. When I called their 800 number they said that it was marked as shipped and could not provide any additional assistance. In the end I have a product ordered that I will not receive untill after the time that I needed it, also will not have the time to order it from a different store.Desired Settlement: For customer service to do their job and correct issues for customers, also for them to arrange with the shipper for my product to be delivered by the date that it is needed. Also the price difference that a different vender has it listed for.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to receive a timely delivery. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or delay regarding Mr. [redacted]'s order. In reviewing this order information, our office was able to determine that the order was delivered on Tuesday, January 6, 2014 (tracking #[redacted]). Again, we regret any misunderstanding or delay in regards to the situation on behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods

Review: On Monday,12/1/2014, I tried to place an order on the Dicks Sporting Goods web site for size 9.5 Under Armour Men's Valsetz Side Zip Tactical Boots with a 25% Monday discount. I selected Paypal to purchase through and hit the button. I received a blank window with a constant spinning hourglass. I tried this multiple times. Close to midnight, I tried again and went to bed with the spinning hourglass. The next day I checked and the item was still in the cart. I hit a refresh and it took away the discount. I initiated a chat session and they refused to honor the discount. I have initiated a Congressional complaint and broadcast. I should be given the boots at the 25% discount.Desired Settlement: I should be given the boots at the 25% discount.

Business

Response:

Dear Revdex.com, We have reached out to Mr. [redacted] to assist and resolve his concerns. Thank you and best regards, DICK'S Sporting Goods

Review: On February 1st, 2015 I placed an online order for two pairs of boots in stock, after 5 business days the order was cancelled.

On February 1st, 2015 I placed an online order for two pairs of boots,both were in stock and it stated that processing time is 1-2 business days and delivery time 5-6 business days. Only one pair of the boots was processed and delivered on 1/4/2015 one was delivered. At that I called the customer service to inquire about the other pair of boots and they said it is still processing and that we will get an e-mail when it is shipped. The next day there was no e-mail and I called again and a CS Rep expained that the second pair of booots which I actually needed most for my son was still being processed and offer 10% discount to compensate me. Today the order for the second pair was cancelled. I believe they didn't have the boots in stock and were just lying to me that it was being processed, not to mention that they did not keep their processing and felivery time. Very disatissfied witht the service. Would never shop at Dick's again.Desired Settlement: compensated about the inconvenience and the wait time, I want to be refunded for the whole order, bothe pairs of boots.

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced.It is our desire to ensure each customer has a positive experience shopping in our stores and online. Unfortunately, our site did cancel the order(s) as the units in this size did deplete during the process of validating the payment and order availability associated with sizing. We also want to offer our sincere apologies for the delay in sending the cancellation emails, but we always attempt to work with our vendors to replenish the inventory and in Mr. [redacted]'s case, our efforts were unsuccessful. It is our hope that Mr. [redacted] gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processing. While we know it will not make up for the disappointment, our office is sending a $20 bonus certificate.Thank you and best regards, DICK'S Sporting Goods

Review: Order item well over a month ago, never received now they are telling me I have to accept a refund and repurchase the item at a increased cost in excess of 400$.Desired Settlement: To receive my items in a timely manner at the price promised.

Business

Response:

Dear Revdex.com, In reviewing this matter, Mr. [redacted] contacted our corporate office on April 3, 2015. We discussed his concerns and experience in great detail and our office has successfully worked to bring Mr. [redacted] to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

Review: The store location I purchased the exercise equipment from is 200 West County Center Dr, Des Peres MO 63131

I purcchsed a SOLE E25 elleptical on sept 10, 2015 from DICK'S. While at the store I also purchased a 4 year warranty and delivery/set-up. The warranty was $199.99 and the set-up/delivery fee was $120.00. The equipment cost was $ 899.99, totaling $1306.48. After the set-up crew came out my machine started to make a loud noise that made it impossible to use. I called SOLE and they sent out some parts to fix the machine. Once the tech arrived he stated the these were the wrong parts and I needed some new rollers and side rails. When the parts arrived he came back out to install the new parts and the squeaking noise left for about 2 days. While at my house he spent about 1.5 hours correcting and diagnosing the problems. The tech found about 8 different problems the set-up crew made mistakes on. I have not been able to use the machine for longer than 5 minutes before the noise comes back. I contacted SOLE and they spoke with the tech and he stated there nothing he could because he had done everything possible. I asked DICK'S for a refund and the have been giving me the run around. Severval reps from DICK'S said the machine is used and I could not get a refund. I have made over 20 phone calls trying to resolve this issue. The week of Thanksgiving they sent a senior level tech out to my house. The tech was here about 40 minutes. He said he did not know where the noise was coming. The tech said it needed some new side rails and rollers. I told him they were just replaced 3 weeks earlier. The tech said he was going to order the parts and he never did. I called SOLE and the told me there were no parts on order. He also told DICK'S that he found no problems withe the elliptical. I had to take a half day off work so the tech could come out. My appointment was rescheduled with out my knowledge. I was originally scheduled for Wednesday and no one showed up. I called and I was told I was taken off the schedule. The tech called me personally and said he would be coming out.

DICK'S does not want to refeund me my product, warranty, and set-up/delivery fees. These fees total $ 1306.48

I was told if I get a refund I would have to go back to the store I purchased the product. The store is 50 minutes from my home.Desired Settlement: I would like for DICK'S to honor their 90 day return/exchange policy. I would like for my refund. I was also told by the field supervisor I would be compensated for the techs removing me from the schedule.

Business

Response:

Dear Revdex.com,

We are not sure the confusion, but the email stated that you would be refunded. The total refund will be $1306.48, which was the total paid during the transaction on 9/10/2015. That total reflects the following: $120.00 delivery and service fee, $199.99 cardio plan and the unit at $899.98 (plus applicable tax).

Thank you,

DICK'S Sporting Goods

Review: I placed an order online (order #[redacted]) for a pink polka dot running skirt. Such item can be viewed online here: http://www.dickssportinggoods.com/product/index.jsp?productId=17201656I was excited to get my running skirt, and when I did, it was a solid pink running skirt, that you don't even show as a product on your website!!I called & spoke to a supervisor. The supervisor didn't know if the picture on the website was wrong (so exchanging it wouldn't matter), if they ran out of my size & they sent me a different color instead, or if it was just a mistake. He said he would call the warehouse & call me back. He never did. I would like an explanation of what happened with my order. Specifically, why did they send a completely different color skirt than what I ordered? Without this explanation, I can never order from Dick's again or recommend anyone else does. A customer's basic assumption is that they are ordering what is pictured, and if that can't be relied upon, who wants to order from this company ever again? Do they not realize that figure out an exchange or return is a pain in the butt for the customer? I mean, shouldn't the picture of what you've ordered be what you get? I realize we are all human & mistakes are made, but when I called to find out, even your supervisor seemed bothered that I asked him to look into what happened. I'm hoping by the filing of this complaint, someone somewhere at your company will care enough to find out what happened & let me know, so that I can fix this order, and if not, I can feel better about every ordering from you again. I've contacted the manufacturer, [redacted], as well.Desired Settlement: I'd like a phone call explaining the following:* How I got another item that wasn't what was pictured, including one that isn't even showing up as a product of yours on your website? * Is your picture on your website inaccurate?* Can you send me the right one at your cost? Someone needs to call the warehouse, find out what happened with my order, how I got a solid skirt that you don't even carry instead of the polka dot one & call me. That is, if they'd every like my businesss again

Business

Response:

Dear Revdex.com,

Reference: ID # [redacted]

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Please know that we regret any inconvenience or disappointment that Ms. [redacted] may have experienced related to the online order.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the disappointment associated with the shipment of the incorrect color/print skirt.

Our office is working with the online management team to understand the discrepancy regarding the image on the website and to see what efforts can be made to either locate the same skirt in size 5 or to provide some other remedy that Ms. [redacted] would find suitable. In the meantime, Ms. [redacted] may feel free to contact our office at ###-###-#### with any questions or concerns regarding the solid pink running skirt in which she received in error.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased I bike at Dick's sporting good store, and the first day I used it it had an issue. It was a manufacturer's defect. The gears would't shift properly. So I took it back to the store along with the receipt. I waited for approximately 30 minutes while they "fixed it", and they told me it was supposed to be working fine. So I said "ok" and gave it a try right outside the store. It still was not working properly. I brought it back to the sore again, and they did something again, and I tested it, and there was the same problem! So I asked for a refund. But they told me a couldn't get one, because they have some kind of special return policy for the bikes, which is not on the receipt. The store manager didn't solve my problem either. He said their bike guy has to check the bike the next day,because he is off today, and that he can't give me my money back, though I do have my proof of purchase. The defect itself was obvious, he saw that! And the store manager sounded like it was my problem now. I tried to contact their customer service, but they don't offer help on sundays! That is my worst shopping experience ever. I am very disappointed, not to say worst.Desired Settlement: I would like to take my money back, and avoid this store in the future.

Business

Response:

Dear Revdex.com,

We have contacted Mr. [redacted] to bring this customer to a satisfactory resolution.

Thank you and best regards,

DICK’S Sporting Goods

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered boots from this company on January 27. I checked on-line for shipping information and the status stayed the same for days. I purchased them for $49.99 with free shipping. On February 3, I was informed by email that my order was cancelled. I chatted with a very nice customer support person (Alisha) and she told me item was out of stock. The boots are still on the web page at the price of $89.99 and have been for days. My debit card reflects the charges and I was told my refund would take 3-5 days.Desired Settlement: I want the exact boots I ordered at the exact price I ordered them. Seems like they were trying to hike their prices.

Business

Response:

We are truly sorry for the disappointing online experience Ms. XXXXX encountered. After Ms. XXXXX's order cancelled on 2/3/2015 and we began to investigate this matter reported to the Revdex.com, the merchandise was back on our site for a price of $89.99 with limited availability in size. Dick's Sporting Goods contacted Ms. XXXX directly to try to reorder the boots and price match to the existing order cost of $49.99. Unfortunately, the size Ms. XXXXX needed was unavailable.Dick's Sporting Goods offered an Online Gift Certificate in the amount of $40.00 for a future reorder or to use on an alternate item. We noted the order in the event the customer would like to use this on a future purchase with us. Again, we sincerely apologize for the inconvenience associated with this order.Dick's Sporting Goods.

Consumer

Response:

The company gave me a claim number and a person to work with, Angel. She did not return phone calls and failed to give me a reasonable explanation for the errors. Attached is a copy of my order on January 27 and the cancellation on February 3. Angel told me the order was receive on January 31 and was cancelled shortly after. Simply not true. I also felt she spoke to me like I was a child. The offer of $40 off was not suitable. It appears Dick's website is very infrequently updated as the boots in my size were on their website until the 3rd. Terrible way to do business.

Review: On the Dicks website today, 11-26-2013 it stated that shipping was free with no minimum purchase. After selecting an item, a gun safe, I went to the check out page and they wanted 208.42 for shipping. Then they gave a 15.00 credit towards shipping. I called to inquire about this thinking that it could have been a glitch in the system. They person that spoke with me said that shipping was not free unless it was under their 15.00 limit. This type of advertising is very wrong and some might even go through with the purchase thinking that it will be corrected and then have a problem getting the item returned and a full refund, including shipping. If they, Dicks Sporting Goods, wish to limit the amount that are willing to pay then they should state that right up front. I was informed also that if I had viewed the details I would have known. Like most people will tell you to "always" read the fine(small) print, and others say that the "devil" is in the details.I have shopped at Dick's for years and was very glad to have one open only 1 mile away. I have spent several hundred dollars since it opened here. I have a score card with a lot of points that I plan to cash out asap and use then never shop with them again. I am an avid hunter so where to them the company want notice but the local independents in the area will be glad to see me coming back into their stores. They even call me by name and its not like they are my friends but they did take the time to learn it. I truly hope that Dick's will change this type of mis-advertising and try to hold their company to the higher "Christian" standard. I know that God will bless them if they would follow His teachings of truth. Even though they share it after you hunt for it so while they are truthful they are trying to be sly in doing it. Most of all this is being done right hereduring the season, Christmas, that we celebrate the birth of God's son, Jesus Christ. They really do need to question their stand on ethics and if this is what God would do?Desired Settlement: I would like to be able to purchase my gun safe and have it delivered to my home. I am disabled and live alone. I have had 4 spinal surgeries along with a partial knee replacement in '12, my left wrist had to be debris in '11 removing a wrist bone and is wired together. In '05 I had to have my rt. should repaired and 3 muscles pleated. These are only a few of the surgeries that I have had since 2000. Along with other health issues. I have needed a gun safe and with the no shipping I could.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced related the shipping promotion that is being offered on ‘Qualifying Purchases Over $99’. For clarification purposes, our office has provided the terms and conditions of the shipping promotion, which does not state free shipping. The offer indicates free shipping eligible on qualifying purchases and up to a $15 shipping credit (see promotion details). When a consumer clicks on the ‘See Promotion Details’ – the PROMOTION DETAILS (seen here below) is provided for ‘qualifying purchases’ which indicates ‘Offer is only valid on eligible items in your cart.’ Thus, when a customer places the item in the cart – the shipper is identified and this safe is eligible for the up to $15 credit but not the Free Shipping.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any frustration associated with the issues associated with shipping promotions. Mr. [redacted] may contact our Customer Service team if we can be of assistance at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Horrible customer service . Incorrect phone numbers provided to the consumer, no call backs to the consumer, etc. This is the fourth time this issue with our treadmill has come up. Dicks never follows through, never calls me back for anything, I am always left in limbo. And, I the consumer is always doing all the leg work and not getting paid for it. Every time I call dicks I always get the run around....and when I say always I mean always. Their employees give out wrong information, wrong phone numbers, wrong everything. I am fed up and have had it!!! I should not have to go through this. Please help me.Desired Settlement: I want a new treadmill or a comparable replacement.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

In researching Ms. [redacted]’s complaint, our office was not able to find the treadmill purchase on her loyalty membership account in which we can view her transactions in our stores. Without specifics noted in this complaint, DICK’S Sporting Goods has no actionable information.

For the purpose of clarification, DICK’S Sporting Goods does disclose the 90-day return and exchange policy to our valued customers in our stores and on our sales receipts. Beyond the return policy, if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I was looking for a birthday present at dicks sporting goods and I found a baseball net (primed 5 position varsity pitch back trainer) their were 2 of them on a shelf marked 24.99. Below that their were 2 other baseball nets of the same brand but with different features and prices however I liked this one for its 5 position feature as well as the price was cheaper then the one which was a pitch back and you could flip over and the other side was a pitching target which my brother did not need so why pay more for that one. I then went to check out and and was told that the price was not 24.99 as it was marked on the shelf. I showed one of the employees where I had seen it was marked 24.99 and he told me that it was a mistake and an employee must have put the wrong price sticker on the item and he removed the sticker. Having worked Sears this is more common than you would think and that they would match that price for one of the two on the shelf incorrectly marked since this was their error and I was shocked then he said he would not honor that price.Desired Settlement: I would like to get the 5 position varsity pitch back trainer for the marked price of 24.99.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the Primed 5-Position Varsity Trainer.

Review: I ordered a northface jacket & it said guarantee delivery before Christmas or the order is free. Order was canceled 2 days before Christmas.

This is in reference to order number [redacted]. I ordered the Northface Men's ThermoBall Hooded Insulated Jacket in TNF Black Size Medium (web ID [redacted]) on Friday Dec 19,2014. It said guarantee delivery by Christmas or the order is free. So later that day I received another email stating that they received my order and that my order is being processed. I felt confident enough that I will get my shipment just in time for Christmas. I received another email 4 days later Dec 23, 2014 apologizing that my order was cancelled. "Despite our best efforts, we were unable to fullfill your order in a timely manner due to overwhelming holiday demands"Desired Settlement: As advertised online, I expect a free jacket or store credit for the price of the jacket which was $220.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. Due to the popularity and high demand of the North Face apparel items, our site did cancel the order the order as inventory did deplete during the process associated with sizing.Furthermore, we understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotion. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

There was no indication when I placed my order that the order was out of stock! In fact, that same day, I received an email stating that they received my order and that my order was being processed. It was 4 days later when I received an email stating that the item was out of stock.

Review: There has been failed attempts by dick sporting goods for an elliptical to be delivered and assembled issue free (broken and missing parts).

6/6/2015

Purchased an elliptical with and delivery and assembly package.

6/17/2015

Elliptical was delivered and assembled by "Go Configure" the delivery and assembly service Dicks sporting goods sent out.

Issues: During the installation the error "Motor Fail" was on the screen, the tech assured me nothing was wrong and unplug the machine and plunged it back in. Error message went away. Later in the day I tried out the machine. Motor fail error came back and the levels/resistance of the machine could not be changed. Also found many loose nut/bots on machine (popping noises could be hear) and found several screws and small parts discarded in the box. Technical also took personal call during appointment of a sensitive nature, to the effect I didn't want him back in my house.

6/18/2015 10:12am

Talked with Nate the store manager (Roseville, MN) and described the issues with the machine and the technical. Nate said he would call go configure and call right back

6/18/2015 4:12pm

Called back since hadn't heard back from Nate, talked with a different manager. Nate had left for the day and left no notes or record of my call. This manager said he would try to figure things out and call me back right away in the morning.

6/19/2015 12:40pm

Called back since hadnt heard back "right away in the morning". Talked with another manager, Kate. She would call Go Configure and they would contact me to resolve the issue. Josh (another manager) would call me after 1pm to make sure things were being resolved.

6/19/2015 3:35pm

Called back since I hadnt heard from Josh at 1pm. He said the machine would have to be swapped out and would have to be approved by corporate. He said that Dick Sporting Goods uses Go Configure but he would request a different technician. I was told I would get a call the following week when corporate had approved.

6/23/2015 1:55pm

Got a text message from Go Configure for an appointment.

I immediately called Go Configure to request a different technician from my first appointment. I was told with confidence I would have a different technician.

6/30/2015 2:30pm

Go Configure technician shows up with new elliptical. However this was the same technician that I requested not to have. He brought his son with him. The old machine was taken away and a new machine assembled.

6/30//2015 5:30pm

Called Dicks corporate manager Marlin. Elliptical had missing parts and a crack on the flywheel cover. Complained the same technician showed up after I made several requests for a different technician. Marlin requested new parts for the cracked flywheel cover. I was also told I would received a $50 check from Dicks for my inconvenience.

7/14/2015

New cover is delivered. I installed it myself. While doing so I found the other side of the cover was damaged. And wires going up to the handle were damaged. Contacted Marlin about these new issues and a new set of wires was delivered. I installed myself because got another text from GO Configure to install. I do not want the Go Configure technicians back in my home after their unprofessionalism and faulty installations.Desired Settlement: As apart of my purchase of the elliptical I paid $120 dollars for delivery and installation. I would like this full amount refunded. I would also like part of my purchase price of the elliptical refunded because of these numerous issues that have not been fully resolved. I estimate I have spent 40+ hours/almost 2 month trying to get a an issue free operational elliptical in my home.

Business

Response:

We are sorry to learn of Mrs. XXXXX experience with her recent elliptical purchase.On August 3, 2015 we called Mrs. XXXXX and apologized for the issues she was having with her elliptical and the experiences with Go Configure. We offered to refund the amount for the delivery and assembly, as well as an additional 10% off what she paid for the elliptical, which the customer accepted. We have documented her feedback and have sent it to the appropriate individuals to review.Sincerely, Dick's Sporting Goods

Review: On August 30, 2015 on dickssportinggoods.com they advertise Nikon ProStaff 7 binoculars for $129.99 a $70.00 savings, but couldn't add to cart. I contacted them through chat on their website and was told they were out of stock and couldn't be ordered. Went back to their website where they also had them advertised at regular price of $199.99 and could purchase.Desired Settlement: I would like delivery of New Nikon ProStaff 7 10x42 binoculars at advertised price of $129.99 with free shipping as advertised and that in future when they do not have it available at advertised price to remove it from their website advertising

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability that that Ms. [redacted] experienced. With so much interest in special promotions, product can go quickly in some cases. Ideally, we would like to remain in stock on all advertised goods. Advertised items are limited to stock on hand and we regret the unpredictable inventory status’ online. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

Review: National sales advertisement sent by the corporation is not honored in Pensacola . This is a constant problem with this store. False advertising dishonest business practices Even after the dept manager was made aware of the problem they would honor the sale.

Product_Or_Service: Winchester ammunitionDesired Settlement: I would like the store to actually honor their sales prices. I know this is a problem for this dishonest store. A written policy by the corporate headquarters explain why this store should not be bound the an advertising announcement.

Business

Response:

Dear Revdex.com, Mr. XXXXX contacted our office initially on 10/29/15 and we had a few interactions with him ending on 11/2/15. We addressed his concern about the misprint in our weekly ad and forwarded his feedback to our marketing team to help prevent future missteps of this nature. We reached out to Mr. XXXXX again on 11/9/15 by phone and left a message with a direct contact number for our office if he had any further questions or concerns. If Mr. XXXXX needs to contact us further we can be reached at ###-###-####. Sincerely,Dick's Sporting Goods

Review: On Jan 11, 2014 I purchased the Nike Mercurial Vortex FG Neptune Blue style #[redacted] from Dick's Sporting Goods in Phoenix AZ while there for a soccer tournament. Less than 2 months later I noticed the cleat coming apart from the sole and the blue outer material coming apart on just the right cleat. I have tried returning the cleats to Dick's Sporting Goods in Federal Way, WA and was informed that since the cleats aren't resellable that they will not take them back (though I am within the 90 days since purchase) I needed to deal directly with Nike. Nike states "We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw for fastest service, we advise you to first check with the place of purchase for their assistance" It is a flaw and all I am asking is for Dick's to take back the product they sold me.Desired Settlement: I would like to return the product for a refund or store credit to a Dick's Sporting Goods Store at either Federal Way or Renton, WA.

Business

Response:

Revdex.com Complaint # [redacted]

Dear Revdex.com,

It is always Dick's Sporting Goods goal to ensure our customer's satisfaction.

Please know we regret any inconvenience Ms. XXXXX may have experienced. After receiving this information from the Revdex.com we have reached out to Ms. XXXXXXX's telephone number on April 8, 2014. A message was left for the customer to contact our Corporate Customer Service Team and a case number was provided. As of 4/15/2014 we have not heard back from the customer in regards to the message our office left. If the customer has her receipt or if we can help look up the purchase information, we want to invite Ms. XXXXXXX to the store to return/exchange the cleats.

Ms. XXXXXX is encouraged to contact our Customer Service Team at ###-###-#### for assistance.

Thank you and best regards,

Dick's Sporting Goods

Review: I am submitting this formal complaint due to an awful experience I have had with Order Number: [redacted]. This order was placed on December 15, 2014 for 3 The North Face articles of clothing.1. The North Face Men's RDT 100 Half Zip Fleece / Web ID: 13193492 / Size: L / Color: WARM OLIVE / Quantity: 12. The North Face Men's RDT 100 Half Zip Fleece / Web ID: / Size: XL / Color: Nottingham Green / Quantity: 13. The North Face Women's Fave-Our-Ite Full Zip Hoodie / Web ID: 19458146 / Size: M / Color: SUGARY PINK HEATHER / Quantity: 1I had all 3 items in my cart when I began the checkout process. I used PayPal as my method of payment and again saw all three items there before hitting accept. After this I was redirected to Dick's Sporting Goods to complete the order process and still saw all 3 items there for a grand total of $114.34. After hitting confirm to this order I checked my email confirmation to see that one item was removed. The North Face Men's RDT 100 Half Zip Fleece / Web ID: / Size: XL / Color: Nottingham Green / Quantity: 1 was removed from my order and the grand total in my email was changed to $80.23. I contacted Dick's immediately via on-line chat to find out what happened. During our chat I was still able to choose the item that was removed from my order and add it to my cart in the size I wanted. I was very confused by this and explained it to the representative. By the time he collected all the information needed the item became sold out. This was the first frustration I had with his order since the representative could do nothing for me.My second frustration came on December 19th when I contacted Dick's Sporting Goods on the same order #: [redacted] because one item had shipped but the other item had not "The North Face Women's Fave-Our-Ite Full Zip Hoodie / Web ID: 19458146 / Size: M / Color: SUGARY PINK HEATHER / Quantity: 1". I became nervous since this was to be a Christmas gift and time was running out. Long story short I was given no answer by the representative other than giving me a process id # of [redacted] and that I should get a status update in 1-2 days. I received this status update later that day via email saying "Were very sorry for your recent order cancellation. Despite our best efforts, we were unable to fulfill your order due to overwhelming holiday demand." This is unacceptable and falsely advertised since the website said it was a guarantee delivery before Christmas when I placed the order. So now one item has mysteriously disappeared from my order and one has been canceled without my authorization. Unbelievably this is not the end of the frustration. On Saturday, December 20th I received the only surviving item from this order which was the "The North Face Men's RDT 100 Half Zip Fleece / Web ID: 13193492 / Size: L / Color: WARM OLIVE / Quantity: 1". After removing the fleece from the packaging I noticed one sleeve was completely covered in dirt and dust. I submitted photos via email and should be recorded under Request ID:[redacted] Once again this item was to be a Christmas gift that cannot be used since I would be embarrassed to give such a filthy gift and cannot prewash it since it would ruin the tags.Desired Settlement: This whole order has been a nightmare and an awful experience with Dick's Sporting Goods. I was told on December 23rd I would hear back in 1-2 days by representative [redacted] and it is now December 29th with no response. I looks like Paypal charged me for 2 times when I only received one at the end of this mess and I have not seen any sort of refund in my account. I am extremely dissatisfied, frustrated and upset by this whole experience and would like to get some answers to what happened to all my items and my reimbursement for this order.

Business

Response:

Dear Revdex.com, We have worked to bring this customer to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Review: The Epic A35E we purchased for more than $1500.00 on Jan. 2, 2013 at Dicks Sporting Goods in Dubuque, IA is a lemon. We requested it be bought back.

The Epic A35E we purchased for more than $1500.00 on Jan. 2, 2013 at Dicks Sporting Goods in Dubuque, IA is a lemon. We have had it serviced for the same issue 7 times. The first time just two weeks after its purchased. We have requested several times it be bought back. The latest customer service person I spoke with says she doesn't have that on her records, which for some reason doesn't surprise me at all considering the lack of quality service on the machine either in person or on the phone.Desired Settlement: I want the company to buy back this equipment for the price we paid, which according to my receipt was $1570.73. Otherwise, I expect a Dicks Gift Card for $1570.73, which we paid to purchase a different piece of equipment of our choosing.

Business

Response:

Dear Revdex.com, We have successfully worked to bring Ms. [redacted] to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am grateful for the prompt and friendly offer to resolve my issue. [redacted] was wonderful to work with and she very quickly resolved everything. Thank you, also, to the Revdex.com for directing me to the right people within Dick's Sporting Goods. I appreciate your work, as well.

Regards,