Dick's Sporting Goods Inc

Review: Pre-authorization charges posted for an order that was never completed.Desired Settlement: I want the 6 pre-authorization charges that Dicks Sporting Goods placed on my debit card released. The order was never completed due to the item not being in stock, yet I was still charged!!!

Business

Response:

Dear Revdex.com,

Our records show Ms. [redacted] contacted our online team on October 16, 2014. Ms. [redacted] advised our online representatives that she was calling in regards to authorization charges. However, she then refused to provide her name or any additional details to help research this matter. We were unable to find a successful order processed and/or cancelled for this dollar amount.

When we do receive inquiries regarding authorization holds, we do advise our customers that in the event an order is cancelled, the authorization hold will expire in accordance with the terms of the customer's bank or financial institution, typically within 3 to 5 business days. With that said, Ms. [redacted] should contact her bank or financial institution.

Thank you and best regards,

DICK'S Sporting Goods

Consumer

Response:

\Firstly, I provided my name to Dicks. Secondly, Paul insisted that I had to provide all financial information to him over the phone--which is unsecure!!! I contacted my bank and they told me that the hold was placed BY DICKS and not by THEM! I would never give my debit card number, name of the financial institution, its phone number, my security code from the back of the card, my full name, phone number and address to ANYONE over the phone! Have these people ever heard of identity theft? My bank told me also that I should not give this information over the phone. I was told by Dicks that their authorization department was the only group that could work toward correcting the issue from their end, but that they would NEVER call a customer to obtain the information that they need. The customer must provide that information to a customer service rep over the phone.

Frankly, this whole issue seems suspicious to me---ethically suspect at best, poor customer service and the potential for fraud. What kind of business treats customers like that?

Review: Purchased on-line a pair of shoes on sale for $35. Order confirmation indicated the product was in stock (11/28/2014). Today, (12/9/2014), the order was cancelled "Due to availability, we were unable to complete a portion or all of your order".Desired Settlement: I would like the product we ordered, order #[redacted], delivered at the sale price, even if we have to wait for it.

Business

Response:

We apologize for the frustrating online experience Mr. XXXX has experienced when shopping with Dick's Sporting Goods. Below details our action to assist.Our online Representative spoke to Mrs. XXXX and placed a new order for the merchandise on 12/17/2014 with 2 day shipping. Customer was offered a $50.00 online gift certificate to price match to the original cancelled order. At this time we consider this matter closed. We apologize for the inconvenience this caused.Sincerely, Dick's Sporting Goods

Review: I purchased two 8lb kettle balls at Dick's Sporting Goods because they were advertised as buy one, get second one at 50%. My receipt indicated the regular price was $14.99 but the 'sales' price for one was $19.99. The second kettle ball was charged at 50% or $9.99. There was no difference in price between buying two at regular price of $14.99 versus a presumed sale of $19.99 and $9.99. I would have paid $29.98 either way!I feel this was deceptive advertising when the company increased the regular price of the kettle balls and called it a 'sale'! How many 'other' items are sold this way at Dick's Sporting Goods?Desired Settlement: There should be harsh penalties for this type of deceptive advertising.

Business

Response:

Dear Revdex.com,Dick's Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. XXXX's complaint regarding a recent transaction.We would like to clarify some information presented on our receipt in hopes to resolve this matter. The Item was buy 1 get 1 50% off. The original price of the item was $19.99. The second one being half off rang for $9.99 totaling $29.98. On the receipt underneath each item "RP" indicates the "return price".Since Mr. XXXX purchased two kettle bells that were originally $19.99 and the promotion was BOGO 1/2 off, Mr. XXXX purchased 1 at $19.99 and received the other for $9.99. If the customer decided to return the items, he would receive $14.99 for each item as the "RP" indicates (which would equal, 29.98)We hope the above information clarifies the information printed on our receipt. If Mr. XXXX has further questions regarding his transaction he can contact our Corporate office directly at 1-866-677-4771.Sincerely, Dick's Sporting Goods

Review: I called the catalog center and spoke with Samantha in Florida call center ext.[redacted] and ordered a Yeti cooler for my daughter she got this for her boyfriends Christmas present. I told the young lady I had a lot of coupons to use and I gave them to her and she told me I can do up to $150 without a supervisors approval so I gave her $130 worth of coupons. She told me I have to charge you the whole amount and then give you the refund back on your card for the coupons, I said O.K. A couple of days go by so I call and my credit card company they had not received the refund so I called to see why I had not been refunded yet. I was told I would not receive this refund cause they don't take coupons on Yeti products, but they did refund me $30. The Senior Supervisor Loraine # 72763 was really rude and finally said there is no more refund I'm going to give you, do you need anything else and do you want the $30 I'm offering you ... RUDE.. So I'm out $100 and they could care less one of there employees had documented this refund in the computer..Desired Settlement: I want the rest of the refund that there employee stated I would receive back on my credit card...

Business

Response:

12/3/2015Revdex.com Complaint [redacted]Dear Revdex.com,We are very sorry to hear of Ms. XXXX's online experience and the manner in which it was handled. We are reviewing the previous contacts Ms. XXXX had with Customer Service.We understand Ms. XXXX had multiple coupons however published on our website are our promo exclusions for % off and $ off Coupon offers. YETI is listed on this exclusion list as an excluded Brand. Yeti does not qualify for discounts and the coupon offers would not apply to her order.We will not be able to provide an additional $100 credit to the order. Ms. XXXX can always be assisted with a free return if the item is still in the original packaging and unused. We will review our exclusions with our Representatives to ensure the proper direction is provided to our customers. We will also address any rude or unprofessional behavior that may have occurred during Ms. XXXX's phone call. Sincerely,Dick's Sporting Goods

Purchased pistol. Shot less than 350 rounds. Jammed every third or fourth clip. Took back to store and asked for refund due to defective product. Company stated no refunds on guns. Asked to take back and get store credit. Company offered to purchase at half the original cost. Be careful what you buy, you probably can't return defective products.

Review: I bought an elliptical end of November...within 30 days it broke twice. I didn't have any help to take it back to the store, so I paid Dick's 3rd party delivery and assembly company to take it back to the store (their scheduling)in less than 30 days for $98.40. They came back and picked it up Jan 17th and their order number was [redacted] The gentleman that took it, assured it was going directly to the store and it would be credited. [redacted], the manager at the Schaumburg store, approved the return. After a few weeks, I had no credit so I called the store and talked to Scot with no "t" and he said I should have a credit shortly. Feb 19th, I had no credit, so I called the store again . Talked to [redacted] and he said call Corporate. I called Corporate and talked to [redacted] ([redacted]) and she said call the store. Its been over a month, I am a Dicks point customer so they should know my history. Getting the runaround is not right. I returned my elliptical and it shouldn't take so long and the run around. please rectify at [redacted]6. its over #1,000 and I have been patient.Desired Settlement: I would like my credit

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience Ms. [redacted] may have experienced related to receiving a credit for the returned elliptical.

We certainly understand the importance of a customer receiving a timely credit for the return of merchandise. Please know that DICKS Sporting Goods does not issue a refund until such time the merchandise is received and processed at our distribution center. Further, the customer’s bank will then post the refund credit typically during the next billing cycle depending on that financial institution terms and conditions.

In reviewing this order information, our office was able to determine that a credit in full ($1,018.70) was issued to Ms. [redacted] account on 03.19.14. Ms. [redacted] may contact our Customer Service team if we can be of assistance at ###-###-####.

Thank you and best regards,

Dick's Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] at the Schaumburg store was extremely helpful in expediting the credit and was very courteous and efficient. After several failed attempts, he was able to help me within 48 hours.

Review: I order an ice tent when I received the item it was not the one that was ordered as far as I told the rep at the time the order was placed so I took the item in the store to have it exchanged for the right one and there was a price match form another store as per the rep that emailed me back with a reference number for the price match then it was order on a holiday with a discount of like 15% after taking it in to a store for the replacement to the correct item they said they could not get the price match or the discount for the holiday boy did I ever make a mistake of given dick's another chance just want the price match a discount to get the correct one tent then won't do it again sorryDesired Settlement: Well this is kind of crazy to have a problem that needs to go this route everyone but let get this fixed and resolved so I can be done I got the quick fish 2 and wanted the catfish 767 which at another store at the time of purchase another store was have a sell on this unit for 208.99 with dick's agreeing to price match then it was purchased on a holiday with another discount that was applied at the the of purchase so honor the price and and take care of the customers

Business

Response:

Dear Revdex.com,

In reviewing Mr. [redacted]'s order of the Eskimo QuickFish 2 Person Ice Fishing Shelter, we do show record of a $50.00 price adjustment/price match already being placed on this order.

It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor needs.

Thank you and best regards,DICK’S Sporting Goods

Review: I purchased a set of Ping Golf Clubs at Dicks Sporting Goods in Tulsa, OK. I participate in their rewards program. My purchase was over $800. After I never saw my receipt post to my rewards account I contacted Dicks thinking this was in error. I was told that I would receive any rewards points to my account for my over $800 purchase because Ping didn't participate in their rewards program. I think this is a very misleading practice. My understanding was that I was receiving rewards points that turned into cash coupons based on the money I spent at Dicks. I did not know my rewards were based on the vendors. This is very misleading and may have influenced my purchase had I known I would not be receiving the cash coupons from my purchase. They should clearly label which items are eligible for the rewards and which are not. They don't openly advertise that the rewards aren't for all your purchased items. This seems to me to be a vendor rewards program and Dicks isn't contributions anything to your purchase for the loyalty program.Desired Settlement: Honor money spent toward rewards points and program.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction. We regret to hear of the disappointing experience Ms. XXXXX encountered with our Loyalty Rewards Program.

Our records indicate that Ms. XXXX contacted our Customer Service Department by email on 4/23/2014 in regards to the points not being added for this particular Ping purchase. Ms. XXXX was directed to contact our ScoreCard toll free number directly to address her concern.

The following information was provided to Ms. XXXX and can be found on the dickssportinggoods.com homepage at the bottom of the screen. Please select "ScoreCard" and review the complete Terms and Conditions for our Loyalty Program. As stated in the Terms and Conditions, you will earn at least one point for every $1 of merchandise purchased at Dick's Sporting Goods stores and DicksSportingGoods.com, excluding purchases of Ping merchandise.

Review: I went to the store in salina kansas to purchase a rifle for hunting season a couple of months away. Ive been to the store 2 times previously to look at a 30-06 savage rifle. I said I wanted to start the paperwork for said rifle. Completed the paperwork and waited for 2 hours for them to run the background check as required.saleswoman walked out and said that id have to coke back the next day. Went back and was told they never ran the background check and didnt want to try to sell said rifle. I asked for a manager and the manager said he just didnt want to try due to "red flags" when I asked what red flags and what he was talking about,he just avoided my question said he didnt want to talk about it. So I took out my card they gave me the day before gave it to him and told him where to shove their members card. I contacted the corporate headquarters and told them of their managers disrespectful attitude towards customers, they said theyd look into it. They called me the next day and said nothing would be done and the manager didnt give them a reason why he denied the sale. I will not shop at another dicks store ever again.on the same note I went to another store and got the exact same rifle but in .308 with more add ons and the background check took 15 minutes. Personally they need I feel they need to put a big red sign that says " guns for display only" terrible customer service, lackluster management, and no want to better said company. If I was judging on a scale of a-f id give them an x for needs to close.Desired Settlement: Upper management be fired immediatly, along with an apology fron the owner or CEO

Business

Response:

Dear Revdex.com,

Dick's Sporting Goods takes serious its responsibility as a Federal Firearms Licensee. As such, our store associates may deny the sale of a firearm if they have concerns. In this matter, the customer provided us with numerous addresses and based on the various addresses and other comments made by the customer during this transaction the Salina, Kansas store associates decided to deny the sale. We believe that the store acted correctly and appropriately. Dick's Sporting Goods Corporate Office supports this decision.

Sincerely,

Dick's Sporting Goods

Consumer

Response:

Review: I purchased two bicycles with accessories spending over $800 from the local store and with a month of using the bikes they were falling apart. The handle bars and pedals have fallen off in multiple instances and the hardware was not adjusted properly. On several occasions, these failures nearly resulted in a crash. It seems the bike is defective or was not assembled correctly. I took the bike back to the store and asked for an upgrade since the bicycle was obviously defective. When they refused, I asked them to simple fix the bicycle I purchased. They declined to service the bicycle because I did not purchase the extended warranty at the time of purchase. They said I would have to contact the manufacturer for warranty assistance. The manufacturer does not have any presence in the USA and their website is not available in English.I contacted their corporate headquarters who told me the bike is a custom label and has a year in-store warranty. A staff member contact me from the local store telling me they should have helped me when I came in and what I understand to be a staff training issue. They offered no help outside of an apology and excuses.Desired Settlement: They are unwilling to provide any solution to the problem. People should be informed of their "buyer beware" policy on the expensive bicycles.

Business

Response:

In reviewing this matter, it is important to note the following details regarding Mr. [redacted]’s bicycle purchases from DICK’S Sporting Goods:

Review: Advertises Items online for sale but will just cancel your item, you will not be aware of this until several days have passed and you have recieved e-mails stating items have been Located and in stock. Company's Customer service department will tell you one thing yet you will get e-mails stating something the complete opposite. Customer service was extremely rude, They really do know or care if you ask for a supervisor. Customer service will also not give you any Names or any other information that you can pass on to corporate or other service people. The lady [redacted]? I eventually spoke to told me " we do not honor our pricing or items being in stock" even though as I am talking to her their web site was still advertising that price. Customer service had no intent of trying to help with the issue. I pretty much feel like it was my fault for ordering from Dicks sporting goods and expecting customer service to help with a solution. I was supposed to get a phone call within 2 days. This was 3 days ago with no contact other than a survey they e-mailed me. At this point I do not know it they are actually in the mail, cancelled,or backordered?Desired Settlement: I would like the items I ordered or a comparable item. Being these are christmas presents I would really like them in time to actually get them to my family Especially since I placed both of the orders on 12/6/14 [redacted] and Dicks sporting goods stated items ship within 3 days of purchase?

Business

Response:

Dear Revdex.com, It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction. We regret any inconvenience or disappointment that Mr. [redacted] may have experienced, which resulted in an order cancellation. Due to the popularity and high demand of the hydration packs during our recent promotion, our site regrettably had to cancel some orders as inventory did deplete during processing (validating payment and cross referencing product availability). In reviewing Mr. [redacted]'s orders, we were able to fulfill a portion of order number 3030543558. The portion we were able to fulfill is the order of the OSWEGO 70OZ PACK ORANGE/BLACK 70 OZ. hydration pack(s); (tracking number [redacted]). Regrettably, the second order, [redacted], was unable to be fulfilled.Again, we regret and misunderstanding or inconvenience regarding this situation of behalf of DICK'S Sporting Goods.Thank you and best regards, DICK'S Sporting Goods

Review: I ordered an item online that was "available" through several stores for in-store pick up. They ended up cancelling the order without giving me the option to see if I wanted to get it through another store or if I wanted an equivalent option. My main issue is with the policy: Many other stores won't even touch your card even as an authorization until they see if they have an item in stock. If it's in-stock, they charge your card and if there's an issue with funds, then they contact you or send you an email stating that they couldn't place your order, or funds are release in a VERY timely manner. I called several Dick's Sporting Goods stores who said that their online inventory is way out-of-date to the point that the item that was "available" in four nearby stores were sold out for at LEAST a week or two. I also called the customer service rep and they say this charging/availability issue happens a lot. So basically, Dick's put a hold on my funds based on inventory that is admittedly inaccurate, canceled my order instead of calling me to give me alternate options, and now the funds that I needed to get a gift in the first place were held so now I'm out a gift AND money on top of it. I then talk to my bank about getting the funds released. They say once Dick's sends them a letter on letterhead, the funds will be available within 1-2 HOURS (not 3-5 days). I call Dicks back to explain what needs to be done, and they refuse to do it (I literally gave them the solution which would have taken less than 10 minutes). He then lied and said he had a way to "prioritize my work" which would get my funds back in 1-2 days. Considering I was already dealing with them for 2 days, it meant I was getting my money back on their own 3-5 day time schedule, which still didn't help me considering I needed to pay bills with that money (AKA he did nothing to help me and tried to placate me with a lie). Received my money PAST the 3-5 days that was guaranteed by Dick's.Desired Settlement: Although I am calling 2 companies to see if I can get it dropped, they should pay any late fees incurred from bills that I couldn't pay due to their unwillingness to release the hold in a timely manner. In addition, they should change their pick-up-in-store policies to reflect an accurate and prompt and accurate release of funds.They also need to stop deceiving customers through outdated websites. Don't offer online ordering/ in-store pickup services if you can't implement it with integrity.

Business

Response:

Dear Revdex.com, For the purpose of clarification, a payment amount is authorized and held by the financial institution at the time an order is placed to confirm the card is valid. A customer will only be charged for their purchase(s), when the item(s) have been shipped.In the event an order is cancelled, authorization holds expire in accordance with the terms of a customer's bank or financial institution, typically within 3 to 5 business dayThank you and best regards, DICK'S Sporting Goods

Review: Dick's Sporting Goods sent an email with the following information: $20 off a $100 purchase. Excludes Ping. Some additional exclusion apply. When digging deep into the website you discover almost all name branded items, i.e. Nike, Under Armour, etc are excluded. Dick's should indicate all exclusions up front, not bury the information in other areas of their site. If they mention one name brand on the face of the offer, all name brands should be mentioned on the face of the offer.Desired Settlement: In reviewing complaints against Dick's Sporting Goods, I can see this situation has been previously mentioned, yet the vendor continues to post these questionable savings offers. I have always been very satisified with the service provided by Dick's but I feel this type of advertising inducement is questionable and borders upon being dishonest. I would like to see the hidden details published up front on all offers.

Business

Response:

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. We regret any misunderstanding or inconvenience regarding our promotional offers. DICK'S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon. If you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side. If you click there, you’ll see the brands and also a few general categories of merchandise that we are not able to include in our general promotions. These brands are very competitive and do not allow licensed retailers of their merchandise to discount their products. Again,we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods

Review: Recently I ordered items through dickssportinggoods.com, two of the items arrived as expected. The third item never arrived after giving it a little extra time for deliver I called customer service to check up on it. With just three days until Christmas, the only answer I received from the representative is that, it looks out of stock but that it was processed today so maybe it will be shipped to me. I politely asked to speak with someone who could give me more facts, because my son is anxiously waiting to wrap the gift he would like to give his father. After a 20 minute hold the representative came back to say the supervisor confirmed it is out of stock. There was absolutely no sign through any of my ordering process that I would not be receiving this item. Never did I receive notification that there was a delay in fulfilling the order. This has left me in a horrible position of either paying absurd shipping charges (and spending time looking for something else) from another store or driving around time wasting time and money looking for a replacement. I am incredibly disappoint with the poor service Dicks has provided and feel that I have been taken by the false implication that I would be receiving this item when in reality I never had a chance.

Business

Response:

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods

Review: I placed an order on 12-17-2014 under the guarantee christmas delivery or free. 12-18-2014 shows shipped. Not received. 12-24-2014 shows shipped but not received. 12-25-2014 credit card charged $325.44 for the order. Christmas Day no delivery. Multiple calls made, lots of explanations and excuses like blaming UPS for not picking up packages. Many attempts have been made to resolve this issue. Their way to resolve is to cancel transaction as if it never existed. I honestly thought a company of this size could be trusted to honor their guarantee. As of today I see they never intended to honor. They did credit my money back immediately when asked by American Express but interesting so quick to refund for a transaction they have no knowledge of. I'm very upset and will not shop with this store again. If it had been honored as stated I would have assumed internal problems and take when it was available. That is clearly not the case here.

My order# [redacted]

Package # [redacted]

Claim # [redacted] (for refund and product)

Interesting money was refunded on 1-17-2015 the day the offer ended to the guarantee.

They should be ashamed and worried of how little respect they have for the very consumer that allowed them to build a big business.Desired Settlement: Honor the agreement/offer they made.

I want my order filled and delivered as I trusted them to and at no charge as they offered since I did not receive prior to the end of the day on Christmas.

Business

Response:

We are so sorry to hear of Ms. XXXX's disappointing online shopping experience. Ms. XXXX's order did quality for our "Guarantee to Get There" Promotion. Due to an internal error the item was processed but did not ship out from our facility as expected. When a reship was requested the product was Out of Stock (due to high demand) so the order cancelled. When notification was received that we had to cancel the order, a full credit was issued back to Ms. XXXX. Dick's Sporting Goods then approved the "Guarantee to Get There" claim in which we are processing an online gift certificate in the amount of the customers item(s). We are truly sorry for the inconvenience and hope Ms. XXXXX will consider shopping with us again.Sincerely, Dick's Sporting Goods

Review: I placed 4 seperate orders online at Dicks sporting goods.com for Christmas gifts, this items were scheduled to be delivered by 12/22/14. I started placing the orders on 12/15/14. After my first 2 orders, I recieved an email on 12/16/14 saying my order was cancelled. I called the online support number for Dicks and asked why and they stated my credit card company did not release the funds. I immediately called Citi Financial and they confirmed that the funds were released and provided me with the time stamps for both orders. I called Dicks back and they said they actually cancelled the order because they may have suspected fraudulant activity. I explained the card was in my name with the same shipping and billing address and name as my order. I requested the order to be processed and offered the number for them to contact my credit card company and they said there was nothing they could do I would need to replace the order online. I did as they were directed on 12/16/14 and the order was cancelled after a few hours after ordering. I called back to Dicks online support and they blamed the credit card company again, I went through the same exact process and again it was Dicks that cancelled the order. The representative suggested using another card, since at that point had 3 orders cancelled. My husband went online and placed an order with his card, his name and billing and shipping address all matching what was on the card and he recieved a notice that it was cancelled today 12/17/14. Called Dicks online support and they said it was cancelled due to the credit card company. After 4 orders were placed and cancelled we are now unable to get our items online and they dont carry them in the store we are one week from Christmas and the website and customer support have failed to provide the service they claim to offer. Also, Dicks has not released the money back to our credit cards for all 4 orders so we have over $800.00 in limbo that we are unable to use to purchase replacement items.Desired Settlement: I feel that our money is being held and we did not recieve and will not be recieving any goods for our money that is being held. The order was refused by Dicks 4 times with out any reasoning, so they are falsely advertising online orders, because 4 out of 4 of our orders were not processed. Their customer support teams were unwilling to call the credit card companies in order to verify funds or resolve any of their concerns for possible fraudulant activity. They also still have not refunded us.

Business

Response:

We are truly sorry for the delays and frustration Ms. XXXX has encountered when trying to place an online order. Our online Representative spoke directly with Ms. XXXX on 12/18/2014. The reason for the cancellation was identified and corrected within our system. In an effort to give us another chance, we offered a $40 Online Gift Certificate and a new order was placed for the customer. We truly apologize for this experience.Sincerely,Dick's Sporting Goods

Consumer

Response:

I did speak with a representative on 12/18/2014 to resolve the issue after spending several hours total on the phone and multiple calls, the representative placed my order over the phone stating this was to ensure the order went through and that all of my items were in stock and would arrive at my home by 12/22/14. I just recieved a notification today 12/19/14 that one of the items will not be shipped with the others, so the time I spent be insured that my items were instock and would arrive by 12/22/14 was wasted. I still am waiting for the previous transactions that were rejected by DIcks to be released back to my card. I currently have over 500.00 being held by Dicks. I spoke with the credit company and they said they are awaiting the release they welcomed a DIcks representive to call them to resolve. I discussed this with a Dicks supervisor and they were unwilling to call and said it can take up to a week. SO my money is being held, yet I have recieved no product or services for this money and it was DIcks system that rejected the orders. I am unsatisfied with the resolution.

Business

Response:

It was our understanding that this complaint was resolved. Our online Customer Service Supervisor contacted the Ms. XXXXX directly on 2/3/2015 to clarify if further resolution was needed to resolve this complaint. The Ms. XXXXX confirmed that all of the concern was worked out approximately 2 weeks ago and is resolved.Thank you for allowing us to further investigate this matter. If Ms. XXXXX would need to discuss this further she is advised to contact our corporate customer service team directly at ###-###-####.Sincerely, Dick's Sporting Goods

Review: I purchased a Fitbit HR from Dick's Sporting Goods Date of purchase was 6/18/15 The Fitbit never worked right from the start. This item was a replacement item for an original Fitbit that fell apart. I returned to the store today 8/12/15 to exchange the item or get a refund. I was told to call the Protection Plan which I purchased along with the new Fitbit. I called the PP number which was in the Caribbean and spoke with a person by the name of Jam and a supervisor By the name of Elaine. I explained the issue to them and there response was to call Fitbit because it was under there warranty. This is just a runaround I paid $31.99 for a PP which is totally useless. After speaking to Aeba from the Philippines this was a joke I could not understand her. I want a full refund for both the price of the Fitbit $149.95 and the price of the Protection Plan.

Business

Response:

Dear Revdex.com, We have reached out to Mr. Miceli via the email address on file to clarify and provide direction, clarification and the timing between the manufacturer's warranty and our No Sweat Protection Plan. Thank you and best regards,DICK'S Sporting Goods

Consumer

Response:

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: I ordered an indoor table tennis table from dicks sporting goods website with an option of white glove assembly in the room of my choice for an additional $266.54. The website says that with this white glove service, assembly will be provided at delivery. They delivered my table and said a new team has to come to assemble it. I waited 2 days, no one came. I called dicks sporting goods customer service number on their website, they sent me to a 3rd party. I called the 3rd party they didn't have my info asked me to call dicks sporting goods again for a work order number. On my second call to dicks sporting goods they said oh we must have subcontracted that out to a different 3rd party. The rep put in a ticket with that white glove service company to call me within 24 hours. I waited the 24 hours... no call. So I called Dicks Sporting Goods a 3rd time. I was able to get the customer service number for the white glove service, called them they're going to call me back with a date for assembly. It is now one week since delivery and my table is still not assembled. For the extra $266.54 I expect better service.Desired Settlement: I would like a refund of the $266.54 because they didn't assemble my table when it was delivered

Business

Response:

Dear Revdex.com,Thank you for giving us the opportunity to investigate this complaint. We are sorry for the delayed response. As of August 5th 2015, we have credited the order the shipping (D&A) fees associated with this order per the customer's request. We recognize the inconvenience this caused our customer. We were given confirmation that the unit was assembled on 7/22. Our Corporate Team contacted the customer on 8/5 and left a message stating that the credit they requested was applied and we are working diligently to prevent this type of experience in the future.Sincerely,Dick's Sporting Goods

Review: tow weeks in a row they advertised 9 mm ammunition for sale first week Winchester I went in they didn't have product and no raincheck ad did not say limited quanties.

this week they advertised Remington 9 mm ammunition again no product and manager they can't control ads or what comes in. also no rainchecks and ad did not say limited quanties.

when I worked for best buy if product didn't come in we had to offer another product or give a raincheck to avoid fraudulent advertising.

RICHARD DINGMANDesired Settlement: DesiredSettlementID: Other (requires explanation)

WOULD LIKE A RAINCHECK OR OFFERED ANOTHER BRAND AT SAME PRICE.

Business

Response:

Dear Revdex.com, In reviewing this matter, Mr. [redacted] contacted our office on December 22, 2015, and we offered a resolution in which he accepted. It is important to note that we also explained that while it is our goal to keep our stores well stocked with the merchandise most in demand by our customers, it can be difficult to judge the popularity of any particular item. As disclosed in our advertisements, "Firearms and Ammunition are in-store only and limited to stock on hand. Quantities vary by store" Thank you,DICK'S Sporting Goods

Review: We ordered a Spalding in-ground basketball hoop on January 30, 2014. We received 3 out of 4 boxes for the hoop on February 18. We immediately called Dicks to inform them that they failed to deliver one of the boxes (containing the anchoring system). I spoke with [redacted] (###-###-####) who told me that she would look into and get back to me. She failed to return my calls on February 21 and 23. Today, is February 24, and Dicks has failed to send us the missing box. I called [redacted] who told me that nothing has been shipped out to us. Meanwhile we have cement bags along with a large hole dug up (for installation of the hoop) and rain in our forecast. I asked [redacted] to speak to her manager. [redacted] refused to give me her manager's phone number. All she would give me is her first name, Amber. [redacted] then proceeded to explain her ill-conceived plan (not yet executed) of having Spalding send us another hoop with all 4 containers, but we would be responsible of returning 3 of the boxes through UPS. I explained to [redacted] that the hoop is over 500 pounds and this is not a viable solution (not to mention the waste of resources!). I begged her to please send us the one missing container. We continue to wait with no response.Desired Settlement: Please send us the ONE missing container (anchoring system).

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] has experienced. The details regarding her order are below. We are currently in the process of resolving the matter for Ms. [redacted].

JDA Customer # [redacted]

Original JDA Order# [redacted]

Reship JDA Order# [redacted]

Customer : Vanessa [redacted]

· Original shipment ( JDA [redacted] ) had 3 of 4 boxes delivered.

· After communicating shipping company and the customer, box 4 of 4 was deemed lost

· Vendor Ops advised to reship product and arrange a pickup of the original shipment

· Reshipment of SKU 13569735 was entered 2/25/14

· Customer was advised on 2/26/14 to contact E-team once reshipment was received to arrange pickup of original unit

· On 3/16/14 customer contacted the customer service department to advise carrier company will not allow partial delivery of just the box that was missing. Customer service agent advised customer to receive entire shipment and assemble the product to ensure all parts were secured and then contact our customer service department back to arrange pickup.

· Reshipment ( JDA [redacted] ) was delivered 3/17/14 @ 1:12 PM signed by [redacted]

· As of 3/21/14 customer has not contacted the customer service department to arrange pickup of original unit.

It appears that Ms. [redacted] did receive the reshipment (all 4 boxes as requested) and we are awaiting for her to contact Customer Service to pick up the original unit. If she needs further assistance she can contact Dick's Sporting Goods at ###-###-####.

Thank you and best regards,

Dick's Sporting Goods

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