Dick's Sporting Goods Inc

Review: Made a purchase on Cyber Monday ordered 3 polos. Since 2 of 3 have been canceled. Upon confirmation of Pricing and that items were in Stock at time of purchase. No where listed did it mention pricing wouldn't be match if order happened to be canceled. When asked given link to their policy of which price matching isn't listed. They said they would give 15% but not the 25%. When I asked why I should pay a 10% mark up for their mistake that told me there were sorry I felt this way. When asked were in their policy this no price matching was listed the reply was I apologize for the inconvenience. Not you can find this policy listed here. If the idea is to create customers with your sales and you then OVERSELL your items the very least that could be done is to honor the price of products sold and offer replacements at same pricing not 10% more because of THEIR ERROR. False advertisting and poor customer service. Am I supposed to take their apology create a time machine and choose somewhere that will honor the product and pricing their website confirmed.Desired Settlement: They should list that sales wont be honored when they over sell.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability. We understand our customers’ urgency to have their gift selections shipped on time and we truly regret any disappointment. Due to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units in the sizes ordered did deplete during the process of validating the payment and order availability. With so much interest in these very special events, product can go quickly in some cases.

In an effort to attempt to secure our customer’s satisfaction, we offered a 15% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr. [redacted] confidence in another purchase.

Thank you and best regards, DICK’S Sporting Goods

Review: I am complaining about an advertisement that Dick's Sporting Goods had in their Sunday ad for the week. They are promoting varies items for 50% off. One of the items that I was advertised is a 10' Pathfinder Kayak that is originally $299, they have advertised for $149.98. No where on the ad does it state limited quantity or no rainchecks for this item. The only thing it states is 1 per customer, which is fine myself and my friend were each going to buy one. Other items that are advertised on the promotional ad does have verbiage stating limited quantities or no rainchecks, ie they are offering a 10x10 canopy tent that states on that item "No rainchecks. Quantities limited to stock on hand" There are several items that list this, but the Kayak is not one of them. Dick's only had on hand at each Orlando store a few, no more than 9, so the stores "sold out" The Orlando stores did not have enough stock in the store to deal with this promotion Dick's put out to billions of people for the week. They won't offer up a raincheck for this item for when they do receive more stock in the store, nor will they order it and forego the shipping charge which is $200+ each kayak ordered and that is more than the kayak itself. They have offered no solution to them being out of stock in the stores. I feel this is false advertising and almost a "bait and switch" for Dick's to get customers in the store to buy other items and that they are "conveniently" out of stock of the item that a customer went there for. My friend and I want a solution to this as that's poor business to advertise something that you can't accommodate.Desired Settlement: My friend and I would each like a raincheck for this item for when it comes into the Orlando market, a comparable item at the sale price advertised or to be shipped the item without paying the crazy shipping costs.

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret any misunderstanding or inconvenience regarding our promotional offers. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon, including limiting the offers within a transaction or store visit.

Review: the lasts four times dick's has run an ad for 22lr bullets, I have been there the day the ad breaks at opening, they never have any, they always say they never sent us any. I have wasted my time and gas to go there, for their false ads. one time I can see , but four times is false advertising, just to get you to their store. that wrong on so many levels. should I sue them for false advertising or what should I do. thanks donald miller.Desired Settlement: Store Credit

they should pay me for my time and gas.

Business

Response:

We regret to hear of Mr. XXXXX's frustration with the availability of ammunition at his local store. When we run advertisements in a specific area, the stores in that area are sent stock of the merchandise that is advertised. We reached out to our buyer to see if we could get some of the .22 LR ammunition allocated to Mr. XXXXX's local store, and our buyer informed us that there were a number of units on hand of different .22 ammunition that we have had on sale within the last two weeks. We called Mr. XXXXX on 10/23 and left a voicemail informing him there was merchandise available at his local store and provided him with our direct contact information if he wanted us to have the store set some aside for him. We have not heard back from him at this point. Thank you and best regards,Dick's Sporting Goods

Review: The Epic A35E we purchased for more than $1500.00 on Jan. 2, 2013 at Dicks Sporting Goods in Dubuque, IA is a lemon. We requested it be bought back.

The Epic A35E we purchased for more than $1500.00 on Jan. 2, 2013 at Dicks Sporting Goods in Dubuque, IA is a lemon. We have had it serviced for the same issue 7 times. The first time just two weeks after its purchased. We have requested several times it be bought back. The latest customer service person I spoke with says she doesn't have that on her records, which for some reason doesn't surprise me at all considering the lack of quality service on the machine either in person or on the phone.Desired Settlement: I want the company to buy back this equipment for the price we paid, which according to my receipt was $1570.73. Otherwise, I expect a Dicks Gift Card for $1570.73, which we paid to purchase a different piece of equipment of our choosing.

Business

Response:

Dear Revdex.com, We have successfully worked to bring Ms. [redacted] to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am grateful for the prompt and friendly offer to resolve my issue. [redacted] was wonderful to work with and she very quickly resolved everything. Thank you, also, to the Revdex.com for directing me to the right people within Dick's Sporting Goods. I appreciate your work, as well.

Regards,

Review: This is how 4 baseballs and an inexperienced manager just cost you over $30,000.00 in sales.

On July 31st at 1:35 CST I come into Dicks Sporting goods in Bowling Green Ky to purchase 4 baseballs for a baseball tournament we are hosting here this weekend. I walk over look at some of the [redacted] the [redacted] have individual signs on them the sign over the Wilson [redacted] said $5.49 I reach into the bin and pull out 4 [redacted] 2 of the [redacted] do not have the plastic on them, they do however have a price tag on them for $2.99 I figure since they are marked $2.99 they are on sale for $2.99.

I walk up to the counter, and the lady rings me up, and she says $27.79 please. I ask her how four [redacted] that are priced 2.99 ring up to $27.99 she then tells me the upc stickers on 2 of the [redacted] are ringing up for $9.99 while the other 2 are ringing up for $2.99 she says she'll call the manager over and he'll fix it.

The manager Steven tall brown haired guy comes over and says he will look it up on the internet, and I tell him well the [redacted] are right there in the bin we can look at what you have them priced for there.

He immediately starts looking annoyed and storms off toward the baseball section so I follow him when we get there a young girl is there also.

Let me stop here and just say to whoever reads this I hope you have cameras in the store, and watch the video because this is where I almost had to call the police on your manager.

He starts digging through the [redacted] there were several priced at $2.99, but there were others in the bin priced at $9.99. He pulls out one with a $9.99 sticker on it and says well this one is priced at $9.99 I point to another and say well yeah but that one is priced at $2.99 and the sign attached to the bin says $5.49.

A young girl that is an employee there then slides the sign down to the next bin of [redacted] and looks at me and says in a loud voice WELL NOT ANYMORE!!

The manager then looks at me and says "I don't care what they're priced or what the price tag on those [redacted] says you will pay whatever I want you to pay do you got that!"

I said no you need to honor the price that's either on the ball, or on the sign.

He said "what sign" sarcastically referring to the sign she just moved.

He then started aggressively approaching me as if he was going to strike me. I said look the [redacted] were priced at $2,99 you need to honor the price, or I won't be coming back here.

While yelling at me that he didn't care about my business, he then sarcastically tells me he would give me one ball for $2.99 and the other 3 for $9.99 but there was no way he was gonna honor the $2.99, or the $5.49.

I said are you kidding me they are priced at $2.99 and you're not gonna honor it?

This time he screams at me "I don't care what they're priced you will pay whatever I want you to pay do you got that!"

I walked out, but then came back in and asked him where his boss was he said "vacation." I told him I was filing a complaint he said "I don't care!"

I will never step foot inside Dicks sporting goods as long as that guy is employed there he does not have the common decency to treat a customer like a human being. Nor does he care about the Dicks corporation because if he cared about your company he would not be running consumers away instead he would have honored the price, and there would have been no issue.

Now to the beginning of my reply "This is how 4 baseballs and an inexperienced manager just cost you over $30,000.00 in sales."

I am a baseball tournament director for the state of Ky in the last 2 years our organization has spend well over $16,000 per year at your Bowling Green location all of our teams are fitted with Under armour cleats purchased from you, all of our teams have Easton Makos purchased from you, catcher gear, score books, helmets, the list goes on and on.

I sent out an email today to all of our league coaches, and board members we will not be back.Desired Settlement: Dicks should honor what their items are priced at in the store. The manager is worthless he needs to be retrained.

Business

Response:

Dear Revdex.com, We have contacted Mr. [redacted] regarding his experience in our store. While we understand it does not make up for the poor experience he had, our customers have our commitment that we use all experiences, such as Mr. [redacted]'s, as service and training opportunities. The experience he had is unacceptable and has been addressed with upper management. Thank you and best regards, DICK'S Sporting Goods

Review: I am submitting this formal complaint due to an awful experience I have had with Order Number: [redacted]. This order was placed on December 15, 2014 for 3 The North Face articles of clothing.1. The North Face Men's RDT 100 Half Zip Fleece / Web ID: 13193492 / Size: L / Color: WARM OLIVE / Quantity: 12. The North Face Men's RDT 100 Half Zip Fleece / Web ID: / Size: XL / Color: Nottingham Green / Quantity: 13. The North Face Women's Fave-Our-Ite Full Zip Hoodie / Web ID: 19458146 / Size: M / Color: SUGARY PINK HEATHER / Quantity: 1I had all 3 items in my cart when I began the checkout process. I used PayPal as my method of payment and again saw all three items there before hitting accept. After this I was redirected to Dick's Sporting Goods to complete the order process and still saw all 3 items there for a grand total of $114.34. After hitting confirm to this order I checked my email confirmation to see that one item was removed. The North Face Men's RDT 100 Half Zip Fleece / Web ID: / Size: XL / Color: Nottingham Green / Quantity: 1 was removed from my order and the grand total in my email was changed to $80.23. I contacted Dick's immediately via on-line chat to find out what happened. During our chat I was still able to choose the item that was removed from my order and add it to my cart in the size I wanted. I was very confused by this and explained it to the representative. By the time he collected all the information needed the item became sold out. This was the first frustration I had with his order since the representative could do nothing for me.My second frustration came on December 19th when I contacted Dick's Sporting Goods on the same order #: [redacted] because one item had shipped but the other item had not "The North Face Women's Fave-Our-Ite Full Zip Hoodie / Web ID: 19458146 / Size: M / Color: SUGARY PINK HEATHER / Quantity: 1". I became nervous since this was to be a Christmas gift and time was running out. Long story short I was given no answer by the representative other than giving me a process id # of [redacted] and that I should get a status update in 1-2 days. I received this status update later that day via email saying "Were very sorry for your recent order cancellation. Despite our best efforts, we were unable to fulfill your order due to overwhelming holiday demand." This is unacceptable and falsely advertised since the website said it was a guarantee delivery before Christmas when I placed the order. So now one item has mysteriously disappeared from my order and one has been canceled without my authorization. Unbelievably this is not the end of the frustration. On Saturday, December 20th I received the only surviving item from this order which was the "The North Face Men's RDT 100 Half Zip Fleece / Web ID: 13193492 / Size: L / Color: WARM OLIVE / Quantity: 1". After removing the fleece from the packaging I noticed one sleeve was completely covered in dirt and dust. I submitted photos via email and should be recorded under Request ID:[redacted] Once again this item was to be a Christmas gift that cannot be used since I would be embarrassed to give such a filthy gift and cannot prewash it since it would ruin the tags.Desired Settlement: This whole order has been a nightmare and an awful experience with Dick's Sporting Goods. I was told on December 23rd I would hear back in 1-2 days by representative [redacted] and it is now December 29th with no response. I looks like Paypal charged me for 2 times when I only received one at the end of this mess and I have not seen any sort of refund in my account. I am extremely dissatisfied, frustrated and upset by this whole experience and would like to get some answers to what happened to all my items and my reimbursement for this order.

Business

Response:

Dear Revdex.com, We have worked to bring this customer to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Review: Dicks Sporting Goods had to special order a size 15 pair of Nikes for my son since they do not stock size 15. I was told that if the shoe did not work out they would refund and/or exchange the shoe for whatever reason. The shoes delivered and my son wore them 2 times and they turned his big toe black and blue and it fell off. I went to Dicks and tried to return them but they would not let me return them without the original box. The box was damaged when the product shipped so it was thrown out. I had my receipt and all but they would not even do an exchange without the original box. Afte rthat I still had to purchase another pair of shoes regardless.Desired Settlement: I would like Dick's Sporting Goods to either refund my full amount for the shoes or issue a store credit.

Business

Response:

Dear Revdex.com,

It is always our goal to ensure our customer's satisfaction. We regret to hear of Mr. [redacted]'s complaint regarding the Nike footwear product and his store experience while requesting a return. Please know that the online store offers a full 30 day return policy and our retail store locations extend a full 90 day return policy to our valued customers.

In researching Mr. [redacted]'s purchase, it appears that the order was placed on March 20, 2011, which after shipment date, would have extended a store return date out to June 2011. It appears this case was submitted on July 19, 2011 which is some time after the return date, however we will be glad to extend a one time courtesy to issue Mr. [redacted] a store merchandise credit should he return to the store with the footwear and the order information by August 31, 2011. In this matter, the box is not necessary for the return. Mr. [redacted] may print a copy of this response to bring with him as confirmation. We would like to apologize for any inconvenience or misunderstanding that Mr. [redacted] may have experienced. It is our sincere hope that he and his family will continue to make Dick's Sporting Goods their destination for their sporting, fitness and outdoor needs. Mr. [redacted] may contact the Corporate Customer Service Dept. at ###-###-#### if we can be of further assistance to him.

Regards,

Dick's Sporting Goods Customer Service

Review: I purchased the proform 510E on Dec 2, 2013. I had not received the product two weeks later so I contact Dick's sporting to find out when I would receive my purchase. I was informed the manufacture did not have the product and that someone should have contacted me to ask if I would take an upgrade. I informed them that I would take an upgrade. I was told that I would be contacted with an eta. I was not contacted so I called again and was told they did not have an eta but they would express ship it due me telling them I would be leaving to go out of town for the holiday's as of dec 21. I received an email dec 24th stating my purchase had been shipped. I had been out of town and contacted them again about my purchase on dec 31 because I still had not received it. I was advised that they would credit my card back $120 (which has not been put back on my card). I just received my purchase today 1/9/14. 1/6/14 I paid $80 to have the eliptical assembled. 1/9/14, I contacted Dicks to find out when someone would be able to assemble it. I was given a number to call. When I called the number, I was told that they did not have an order to assemble. I spoke to someone at the store and was told it had not been put into the system so there was nothing showing an assemble was scheduled. I have yet to speak to someone about scheduling assembly.Desired Settlement: I would like a refund at least for the assembly due to amount of time it has taken them to deliver and schedule assemble.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We sincerely regret to hear of Ms. [redacted]'s concern regarding a refund and delayed assembly for her Elliptical.

DICK'S Sporting Goods understands the importance of our customer’s satisfaction with all products and services offered in our stores.

I have confirmed that Ms. [redacted] was issued the $120+ credit to her card on the date stated in her complaint. We also see that Ms. [redacted] did receive assembly services for her systems and was scheduled in the anticipated time-frame. Once an order is confirmed delivered with the customer it is about 48 business hours to have the assembly order entered and the customer called.

It appears we have reached a resolution in regards to Ms. [redacted]'s refund and have provided exceptional service for her assembly expediting the order at her request.

Thank you and best regards,

DICK'S Sporting Goods

Review: On Jan 11, 2014 I purchased the Nike Mercurial Vortex FG Neptune Blue style #[redacted] from Dick's Sporting Goods in Phoenix AZ while there for a soccer tournament. Less than 2 months later I noticed the cleat coming apart from the sole and the blue outer material coming apart on just the right cleat. I have tried returning the cleats to Dick's Sporting Goods in Federal Way, WA and was informed that since the cleats aren't resellable that they will not take them back (though I am within the 90 days since purchase) I needed to deal directly with Nike. Nike states "We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw for fastest service, we advise you to first check with the place of purchase for their assistance" It is a flaw and all I am asking is for Dick's to take back the product they sold me.Desired Settlement: I would like to return the product for a refund or store credit to a Dick's Sporting Goods Store at either Federal Way or Renton, WA.

Business

Response:

Revdex.com Complaint # [redacted]

Dear Revdex.com,

It is always Dick's Sporting Goods goal to ensure our customer's satisfaction.

Please know we regret any inconvenience Ms. XXXXX may have experienced. After receiving this information from the Revdex.com we have reached out to Ms. XXXXXXX's telephone number on April 8, 2014. A message was left for the customer to contact our Corporate Customer Service Team and a case number was provided. As of 4/15/2014 we have not heard back from the customer in regards to the message our office left. If the customer has her receipt or if we can help look up the purchase information, we want to invite Ms. XXXXXXX to the store to return/exchange the cleats.

Ms. XXXXXX is encouraged to contact our Customer Service Team at ###-###-#### for assistance.

Thank you and best regards,

Dick's Sporting Goods

Review: On dec 21 I placed an order on Dickssportinggoods.com for a new coat as a gift for my wife. The website stated the item was in stock and if I paid an additional fee the item would arrive by Dec 24. The website also claimed that any failure to deliver the item by dec 24 would result in the item being free. On dec 22 I receive an email from dicks stating the item was in stock and being processes. Dec 23 I receive another email saying the order is being cancelled. I feel that the item should be proved free per the original purchase terms between me and the operators of the website. For Dicks to just cancel orders they know they cannot deliver in time is not right, as well as leaving me with little time to replace the gift I had counted on.Desired Settlement: I request a free item as advertised on the website. I followed all instructions and processes properly. The order number was xxx-xx-xxxx

Business

Response:

Dear Revdex.com,We have researched Mr. XXXX's complaint. We are sorry to have disappointed Mr. XXXX with his recent online order with us.This complaint is regarding our "GTGT Promotion." We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Mr. XXXX's "GTGT promotion" claim was denied as his order was cancelled. Our Corporate Office reached out to Mr. XXXX by email on 1/20/2015 with the above criteria and our apologies that during the processing phase of the order is when we identify that the item was depleted and then had to be cancelled. In an effort of good faith, we extended a 20% off order discount code to shop again with us. We appreciate the opportunity to investigate this complaint.Sincerely,Dick's Sporting Goods

Consumer

Response:

I still feel the spirit of the advertising on Dicks Sporting Goods website was false marketing and very bad customer service. Regardless if their technology is unable to provide quality service. The agreement on their website was if I paid for rush shipping, found an item in stock and ordered before a set date, the item was free. There was no client facing print indicating that if Dicks Sporting goods was "too busy" to pack your item in time, they can just cancel the order the day before Christmas, and be exempt from their advertising posted on their website.In my case they also did send me an email confirming the item was IN STOCK and being made ready to ship.In my business this would be the same as me telling as client that we could assist them in 24 hours or the service is free. However I then call them at the 23 hour and say, sorry we have to cancel your service because we are too busy. And then expect to not provide my advertised agreement. If only life worked like that.I understand that they likely had fine print posted somewhere, but I Want this issue posted on Revdex.com for everyone to see that they routinely mistreat customers and use false marketing tricks.

Review: I ordered a dart board for my father as a christmas present on 12/10/2013. I received a confirmation email saying that my order has been processed and gave me an order number.When I clicked to check the status of my order, it said that I should be receiving my purchase between 12/16/2013-12/23/2013. I thought that something was up because I never received an email stating that my purchase is out for delivery. However, I did not think anything of it and was expecting my purchase to arrive between those dates.A few days later on 12/18/2013 (8 days later or 5 business days) I received an email stating that my order has been cancelled. The email did not say why my order was cancelled. I proceeded to call customer service. Upon calling, the representitive that I was speaking with could not find my order once I gave her my order number.She then proceeded to tell me that the dart board in which I ordered was no longer in stock. I then waited a few more hours to call again in order to speak with a supervisor.When I called a second time, the representitive was unable to put me through to a supervisor and requested that I call back later. I called a third time and after waiting on the line for over 20 minutes, I finally spoke with a supervisor named Chad. Chad explained that it takes 2-3 days for my order to be received in the warehouse. So I asked him why did it take 8 days to contact me that my order had been cancelled. He informed me that it technically took only 5 days because of the non-business days inbetween that time.I also felt very offended when speaking with Chad,I asked what Dick's can do about this situation and he said "Unfortunately I cannot ship an item I do not have." I have been puchasing items from this company for over 15 years and am very disappointed with the service and how they went about handeling this whole situation. With me being the consumer, Hwhy is it that I am the one that is being disrespected?Desired Settlement: I feel that since me, the consumer, is on the tail end of this, that I should be compensated for what has happened. If compensation is not an option, I would appreciate it if Dick's would update their website, as well as not allow 8 days to go by before letting a customer know that their order has been cancelled for no reason.This should not happen to anyone this close to Christmas

Review: On Nov. 28, 2015 my wife and I entered Dicks Sporting Goods, Columbia, SC to purchase a “Stand-up Paddle Board” for our son’s Christmas. We found the boards on sale but out of stock in the store. A very helpful sales person took us to his computer and showed us the exact same board at Dicks online for the same price with a $100 shipping credit. We went home and I went online and placed the order total $226.79 (evidence emails of 11/28 10:10PM and 11:12 PM).

On the afternoon of Dec. 12 I realized I had not received a tracking number so I called the 800 customer service line. I spoke to Ricky, very helpful and he could not understand what the problem was. The item was in stock and he saw my order. He put me on hold several times and finally conveyed that the order had been canceled by his warehouse. I became very outraged as there had been no contact with me. He said he would try to resolve this and after being put on hold several times he told me he was transferring me to his advanced team. Brandon then revealed that this items price had been advertised incorrectly and that the company had issued a directive that the price would not be honored.

Brandon did assist us and we have ordered the board but are having to pay about $100 more and the company refuses to honor the advertised price as displayed in the store or as advertised online even after I placed an order. Brandon did assert that Dicks sent me an email. I never received such, UNTIL Dec. 12, 4:37 PM which would have been while I was talking to Ricky or Brandon!Desired Settlement: Refund of $100 as a check and compensation for gift for sons arriving after Christmas as well as my time.

Business

Response:

Dear Revdex.com,

Our office has successfully worked to bring this customer to a satisfactory resolution.

Thank you,DICK'S Sporting Goods

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their resolution. I do not think I would have received this reply from the company had it not been for the intervention of Revdex.com. There are still unanswered questions in this process as to how can they advertise a item at a price and after someone purchases the item cancel their order and not honor the sale price in the store and online. I think they have demonstrated very unethical bushiness practices and I hope anyone else who was harmed by this or similar sale adds that Dick's failed to honor have made their dissatisfaction known professionally through the appropriate ways.

Review: On 06/17/14 I received an email ad from Golf Galaxy showing Maxfli Revolution Golf Balls on sale for $9.98, a savings of $15.00 along with free shipping. The ad was good through 6/21/14. On 6/21/14 I went online to purchase 2 boxes of this product and it now said it was on sale for 2 boxes for $25 which was a price increase from the ad I had received, I then called Golf Galaxy to see if they could honor the offer and they said they were unable to do so. I then found that Golf Galaxy is actually owned by Dicks Sporting Goods. The email ad I received was titled The Biggest Golf Sale of All Time and was an online offer only. While I understand errors occur, I feel that since I contacted Golf Galaxy and they failed to correct the issue, this was fraudulent advertising.Desired Settlement: I would like them to honor the offer they advertised of the sale price and free shipping.

Business

Response:

June 23, 2014

Revdex.com Complaint # [redacted]

It is always Golf Galaxy's goal to ensure our customer's satisfaction.

Please know that we regret any disappointment that Mr. XXXXX experienced when trying to obtain a promotional offer for an online purchase.

Our customer service representative reached out directly to Mr. XXXX on 6/23/2014 to understand the promotion offer and assist. Though the offer is currently not available as it expired, we have agreed to cover the difference for Mr. XXXXX by sending a gift card.

We understand the importance and integrity of having a customer's online order processed without issue. We believe we have come to a reasonable resolution that the customer accepted. We appreciate your patience while we had the opportunity to investigate this situation.

Thank you and best regards,

Golf Galaxy

Customer Service

Review: I am very disappointed in your customer service, I was just hung up on by one of your reps while I was being perfectly respectful and asking to talk to her supervisor bc she said she couldn't do anything and it was my fault for buying the wrong one...I called about a Abu Garcia rod and reel combo that I bought at your westley chapel store. When purchasing I told the rep at the store that I was saltwater fishing and he suggested a Abu Garcia Vengence combo so I bought it. After 3 uses the reel froze up from rust on inside of the reel. I brought it into the store and was told that it wasn't a salt water combo. Now it made sense as to why it rusted. I told the store rep that I was told it was a saltwater combo and his reply was the only thing he could do for me was to try and get it working again. He did remove some rust off the shaft of the reel and oiled it to work again but not nearly as smoothly as it was when new. Now as we all know rust ruins things and it won't be much longer before It doesn't work again. I would expect Dicks to own up to there mistake and replace at least the reel with a saltwater version. I spend at least $1200 a year at your stores and I know it's only a $90 combo but it's about the principal of good customer service. If this is not taken care of properly I'm sorry but I will no longer be a Dicks Sporting Goods customer.ThanksDesired Settlement: I would expect a whole new combo but at the very least a comparable exchange of the reel in the saltwater version.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

Review: I ordered 11 pairs of basketball shoes from DicksSportingGoods.com on December 1, 2014. Due to the way Dick's processes their online orders all of the shoes shipped from different locations at different times. The first pair of sneakers I received had a major flaw/damage on the shoe. The next day I received two additional pairs of sneakers, one of which had already been worn (unlaced, small scratches, dirt on bottoms) and the second one had a security tag on it through the same location in which the first pair was damaged. Luckily, this pair was not damaged but I have no way to remove the sensor at home. So, I called into Dicks customer support number to voice my displeasure. They basically told me to go to a store and they would remove it. Which is not the end of the world. The shoes were fine after the alarm was removed. But that wasn't the end of things. A few days later a few more pairs came. These pairs had the security tags on them as well. So I begrudgingly took another trip to a store to have them removed. As of today I have received 8 of the 11 shoes that I ordered. I did however get a replacement for the 2 damaged sneakers. Now I am required to make a trip to UPS to send out the damaged sneakers. In total I have had to make 4 different trips to Dicks locations to have security tags removed. I have wasted several hours(traveling and talking on the phone) and probably a tank of gas, trying to resolve these issues. And on top of that I have to find time in my 60 hour work week to package sneakers up and take a trip to ups. I still have not received a refund for 2 of the 3 sneakers I did not receive.Desired Settlement: I would like a refund for the 2 sneakers I did not receive. $277.48. I would also like someone from Dicks to drive to my house and pick up the shoes that they are requesting I mail back. I would also like a 20% refund on my order for my inconvenience. which would be a $275.24 refund. I also want the Lebron 12 basketball shoe to be sold to me at $138.74 in the future to compensate me for the ones that I paid for not being in stock at the time(a "rain check" if you will)

Business

Response:

Dear Revdex.com, Our office has successfully worked with our online team to bring this customer to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

Consumer

Response:

this complaint was not successfully resolved. I have still not received a refund for shoes I have not received. I have been calling them multiple times. Haven't been able to get my money refunded

Business

Response:

Dear Revdex.com, Our attempts at reaching Mr. [redacted] were unsuccessful both via email and phone. We attempted to reach him to discuss this matter further on December 17, 19, 20 and 22. Regardless of not making contact, our office processed the refund in the amount of $138.74 to the original form of payment (VISA). We also sent Mr. [redacted] reships on several other items along with free return labels. As of February 2, 2015, our records do not indicate any of the several reshipped items were returned, therefore, no additional refunds or credits are due. Should Mr. [redacted] have any further questions, we encourage him to reach out via the contact information we provided in our various emails and voice messages. Thank you and best regards, DICK'S Sporting Goods

Review: Bought treadmill from Dick sporting goods. As it was on sale and it was last piece ( floor model), I got it very cheap but I wanted to be sure it will work, I also bought their 4 years warranty for 199.99 dollars extra. Now I have trouble with this treadmill, and they say that it is not cost effective for them to repair so they are sending me the gift card for 440.98, what was the price I paid for. I refused saying that I can not but any treadmill with same features compared to one I have now in that much money. They are refusing to hear me. I want them to send me the enough money to buy new treadmill with same functions or replace it as it was mentioned in the warranty. Thanks.Desired Settlement: Either replace the product with same or refund me enough so that I can buy treadmill of same specifications.

Business

Response:

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his purchase of a treadmill.

We understand the importance and integrity of meeting every customer's expectations in regards to the quality of products sold in our stores and the service plans protecting them.

Through further researching Mr. [redacted]'s concern, it appears that while there were problems with his treadmill, he was offered a full refund for the defective item within the terms and conditions of our protection plan. To quote the verbiage that is displayed in the store, included in the brochure, and available online, "If your covered product fails, you'll receive a product replacement card for the full purchase price, including sales tax."

Given that the customer was quickly assisted with a replacement card for the full amount of his purchase, we believe that we have supplied a reasonable resolution for Mr. [redacted].

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I received a flyer from this company that advertised Winchester 9 mil ammo on sale. I called the St. Peters, MO store and was told they did not have any in stock and have not had any in stock since 01-01-14. This is not the first time this has happened to me at this store. They advertise and never have the product. I then called their corporate store who told me that some stores have it and some don't. The manage of the store is very nice and I don't think this is his fault. The corporate office was not helpful at all.Desired Settlement: I would like for them either stop this advertisement or be truthful in their advertising and indicate they have it only at select stores.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Mr. [redacted] may have experienced related to the Winchester ammo.

DICK’S Sporting Goods is committed to ensuring a positive shopping experience and we would like to apologize for the lack of product availability. Ideally, we would like to remain in stock on all advertised goods. Advertised items are limited to stock on hand and we regret the unpredictable inventory status’ between stores and shipments.

Again, we would like to express our apologies. Our office will be glad to help Mr. [redacted] check the availability of this product in the future or neighboring Dick's Sporting Goods locations to see if the item is available.

We understand that this does not make up for the product availability however, we hope that we can restore Mr. [redacted]’s confidence in another purchase.

Thank you and best regards,

Dick's Sporting Goods

Review: On 1/4/2015 at approximately 11:30 AM I tried to purchase a Compound bow that was marked for $120. When I tried to purchase the bow the manager took the bow and told me it was missed marked. He then told me he would sell me the bow for $279. I told him I would like the bow at the market price,he said no. I then tried to purchase 2 gun cases that was marked $30 each. Again I was told it was missed marked and I could not buy the product at the market price. At this point I was getting a little frustrated so I left the store.Desired Settlement: I would like the bow and the cases at the market price.

Business

Response:

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding the pricing of the bow and gun cases. For the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our ability. In the event that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing stickers can assist a customer in determining the product price. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price point. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK'S Sporting Goods

Review: I WAS APPLIED A INCORRECT REFUND. DICK'S APPLIED A $30.00 AND THE CORRECT REFUND WAS TO BE $60.04.Desired Settlement: APPLY $60.04 REFUND AS PROMISED!

Business

Response:

Dear Revdex.com, We regret to hear of Ms. XXXXX's issues getting her online items price matched to the in-store price. We researched the in-store price at the time of her purchase and saw there was in fact a discrepancy in what she was charged. We refunded the customer an additional $30.04 which should show on her original form of purchase within 5-7 business days. If Ms. XXXXX has any additional questions she can reach us at 1-866-677-4771. Sincerely,Dick's Sporting Goods

Review: For Christmas, I purchased for my son a $150 paint-ball gun from Dick's. When he opened it on Christmas morning, we found that the gun was defective in that the safety toggle would not engage - a dangerous malfunction of brand new equipment. I followed the included directions for disassembly to see if I could resolve the issue and save Dick's the cost of replacement. I saw nothing that I could identify as the problem and replaced the cover.

Today, the day after Christmas, I took my son to exchange his defective gift for a working one, and was notified by a sales clerk that corporate policy is to refuse refunds or exchanges if a product has been disassembled, and that by removing the cover as indicated by the included instruction manual voided any responsibility on their part for having sold the defective merchandise. I called and asked for a manager once we returned home, and this policy was confirmed by the responding manager.

All I want is the merchandise I paid for, and for my son to have his new Christmas gift in working condition. Instead I am told I have to keep the unusable item, and will receive no refund nor replacement.Desired Settlement: My desired resolution is for Dick's Sporting Goods to provide me with the working product that I paid for.

Business

Response:

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Tippman 98 Custom Platinum Series Marker purchase. We understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability. DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. If a product does not meet the terms and conditions of our return policy, our associates should assist with the manufacturer's contact information. We apologize for the poor service and lack of communication regarding options for the defective Tippman 98 Custom Platinum Series Marker. Below is the link to Tippman's Warranty Policy and Customer Service Phone Number, which should have been provided to Mr. [redacted] during his recent store visit: ###-###-#### http://dsgakns1.dickssportinggoods.com/297618/published/T102084.pdf?&ab=PDPW...⇄ Thank you and best regards, DICK'S Sporting Goods