Dick's Sporting Goods Inc

Wish I could go less than 1 star. Bought a hunting product from dicks. It ended up being completely defective. Waste of 150 bucks. Then after speaking with customer service about product they said even though I never used it the best thing they can do is give me a 10% off. I get that in my email every freaking morning. Spend over a thousand bucks a year at dicks. Bc I waited until season to try the defective product they told me to kick rocks. Never again will they see a cent of my hard earned money. And to think I use to work at dicks sporting goods.

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]'s complaint regarding our Price Matching Policy. For the purpose of clarification, DICK'S Sporting Goods always attempts to accommodate our customers with a price match when our...

terms and conditions are met. However, we will not price match rebates, coupons, bonus offers, clearance, limited-quantity items, prices advertised as percent off or dollar off, services or another retailer's pricing error. The advertisement presented by Ms. [redacted] was a percentage off (50% off) sale price, which does not meet the terms and conditions of our price match policy. Again, we regret any misunderstanding or inconvenience regarding this matter. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly...

online shopping experience. We would like to extend our sincerest apology for any inconvenience that Mr. [redacted] may have experienced while attempting to order the USA rugby ball. We understand our customers’ urgency to have their gift selections shipped on time and without issue and we truly regret any disappointment. In reviewing Mr. [redacted]’s order, our office was able to confirm that the order was cancelled due to “Failed PayPal Authorization.” For security reasons, our team cannot view the specific details of a customer’s PayPal account. We have provided Mr. [redacted] with the contact information for PayPal. In an effort to attempt to secure our customer’s satisfaction, we have issued (sent via email) a 10% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr. [redacted] confidence in another purchase.  Thank you and best regards, DICK’S Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  One thing to add in response to ripped shoe box is that it was defiantly ripped prior to shipping as the shipping box was in perfect condition and 2nd pair of shoes's box was perfect.
Regards,
[redacted]

We are truly sorry for the delays and frustration Ms. XXXX has encountered when trying to place an online order.  Our online Representative spoke directly with Ms. XXXX on 12/18/2014.  The reason for the cancellation was identified and corrected within our system.  In an...

effort to give us another chance, we offered a $40 Online Gift Certificate and a new order was placed for the customer.  We truly apologize for this experience.Sincerely,Dick's Sporting Goods

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, Shubho Sarkar

Dear Revdex.com, In reviewing this matter, our office does show record of Mr. [redacted] contacting us on January 27, 2015 in regards to his loyalty points. We followed up with Mr. [redacted] on January 28, 2015 to confirm his ScoreCard account accurately reflects his purchases, bringing his point total to 1549.56....

He was issued a $50.00 reward certificate for the qualifying and accumulated points. To help provide clarification, we have also followed up with Mr. [redacted] with our ScoreCard FAQs along with a recap of his point history for 2014 through January 2015.Thank you and best regards, DICK'S Sporting Goods

12/2/2014Revdex.com Complaint ID [redacted]Dear Revdex.com,It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of...

Use:” “We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.” Again, we regret any inconvenience or disappointment regarding this situation and apologize that the order was canceled due to the pricing error. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. [redacted] may have experienced.It is our desire to ensure each customer has a positive experience shopping in our stores and online. Unfortunately, our site did cancel the order(s) as the units...

in this size did deplete during the process of validating the payment and order availability associated with sizing. We also want to offer our sincere apologies for the delay in sending the cancellation emails, but we always attempt to work with our vendors to replenish the inventory and in Mr. [redacted]'s case, our efforts were unsuccessful. It is our hope that Mr. [redacted] gives us another opportunity to demonstrate the ability to secure our customer’s satisfaction and restore confidence through our Omni-channel ordering processing. While we know it will not make up for the disappointment, our office is sending a $20 bonus certificate.Thank you and best regards, DICK'S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10348327, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The 800 numbers has no idea of this complaint and is unwilling to honor any price errors, since my background check was completed without my consent, I would like to purchase the product at the price first quoted, I will not call any 800 number, you will have to call or email me. My background check was completed by dick's without my consent and you have madeno attempts to make truce of this. I will follow up with the local DA’s office if this issue is unsolved. 
Regards,
[redacted]

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Mr. [redacted] may have experienced. We understand our customer's urgency to have their gift selections shipped on time and without...

issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail:     What is the "Guaranteed To Get There" (GTGT) promotion?     This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free.      Who will qualify? (Must meet ALL criteria below)     1. If a customer places an order for one or more items starting on:                  DSG - Promo Start Date: 12/4/14      2. The item has the "Guaranteed Delivery" icon (a gift box symbol).     3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}).     4. The item was not cancelled as out of stock.       5. The item does not arrive on or before 12/24/14.Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, Mr. [redacted] is a valuable customer who has shopped with us over the years and we greatly appreciate his business! Our office would like to extend an apology for the inconvenience and frustration he has experienced.  We have worked with our online and vendor partners to confirm the...

refund has been processed as of 1/6/2015. We recognize the delay associated with the refund, and for that, we want to offer our sincere apologies. While we know it does not make up for the poor experience, our office will be issuing a gift card to Mr. [redacted] as we are inherently determined to restore a customer's confidence in our brand when we discover we fall short of expectations. Thank you and best regards, DICK'S Sporting Goods

this complaint was not successfully resolved. I have still not received a refund for shoes I have not received. I have been calling them multiple times. Haven't been able to get my money refunded

If Dick's were a reputable company, they would honor any accepted orders, even if a mistake was made ON THEIR PART.  Like I said originally, even if they sold the jacket at the "incorrect price" as offered, they would still cover their cost.  Believe me, this will sour my opinion of Dick's - Modell's is also available right close by.  Very disappointed in their feelings of incident - certainly not very customer pleasing.  I guess they just don't care.  Might soon be hearing of their demise.

Dear Revdex.com, In reviewing this matter, Mr. [redacted] contacted our corporate office on April 3, 2015. We discussed his concerns and experience in great detail and our office has successfully worked to bring Mr. [redacted] to a satisfactory resolution.Thank you and best regards,DICK'S Sporting Goods

Merchant's Supervisor initially indicated this was my error and they 'reserve right to change pricing...'I did receive a call yesterday afternoon offering discount on a future order (20%) - I declined indicating I regularly receive discounted offers from dick's and that was not an acceptable resolution.Additionally, they have depleted gift cards for items they subsequently cancelled without explanation- card has been disposed of.  I contacted local retail manager, [redacted] who gave me corporate customer cr to follow-up.  He was very clear in that 'there were no promises...' Of resolution.  At at this point I've invested more then sufficient time & effort to resolve.  Burden of recovering gift card value and obtaining fair resolution should not be placed on consumer.dick's advertised item/price, accepted payment and allowed transactions to process online - clearly they're at fault for deceptive advertising.  The only fair solution is that orders be fulfilled as promised.

1/8/2015Revdex.com Complaint # [redacted]Dear Revdex.com,We apologize for the disappointing experience Ms. XXXXX had when trying to purchase shoes on dickssportinggoods.com.We appreciate the opportunity to further review and investigate this complaint.  We sincerely apologize for the poor customer service and...

communication received surrounding this order.  In an effort to assist, a member of Dick's Sporting Goods reached out to Ms. XXXXX's husband on 1/8/2015 to apologize for the cancellation.  It was explained that due to the high demand for the Air Jordan 11 Retro Basketball Shoe release and due to overwhelming demand and popularity of the shoe it sold out quicker than the volume coming in.  An offer of a $50.00 discount to use towards a future order with us was extended.  The customer accepted and will receive the code via email.Sincerely, Dick's Sporting Goods

Dear [redacted],  Thank you for contacting Customer Support at www.dickssportinggoods.com. We are truly sorry to hear that your order was canceled and that you no longer have possession of the Gift Card used on your order. A request has been submitted via ID# [redacted] to...

have this Gift Card devalued and a replacement shipped to you via overnight delivery. You can expect to receive confirmation of this replacement via email with tracking details upon shipment. Once received you may take this card to your local store and they can process a cash out for you in reference to your request for a refund in Cash. As an additional courtesy you are being sent a $25 Gift Card for use in store or online. You will be notified of this via email as well. I hope that this information has been helpful. Please let us know if there is anything else we can do to assist. SincerelyCustomer Service Representative DicksSportingGoods.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dick's...

has promised a check for reimbursement will be coming by Federal Express.  I agree with the promised resolution, but would like to have complaint remain open until I receive check.
Regards,
[redacted]

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and therefore, we regret to hear of Ms. [redacted]’s complaint regarding the defective Field & Stream backpack, as well as our non-receipted return policy.In reviewing this matter, Ms. [redacted] did not have her...

receipt during the return transaction and in that case, we offer our customers the lowest ticketed price. However, we were able to locate Ms. [redacted]'s ScoreCard (our loyalty program) and the receipt for the Field & Stream backpack. We have since emailed Ms. [redacted] this information along with an apology for any inconvenience.  Thank you and best regards,DICK'S Sporting Goods