Dick's Sporting Goods Inc

Review: I went into the store on 7/6/13 and an employee ordered a treadmill online for me. It stated it was in stock. He said it would arrive at the store in 5 or 6 days and then they would put together and deliver to my home and it would all be done within 2 weeks. I called daily after 2 weeks to check the status and the treadmill finally arrived 3 weeks from order date. The treadmill was delivered and set up and it was the wrong one. I went on there website to look the item up that they delivered and could not find the brand on their website. Did they send the wrong one thinking I would not notice??? I called the store manager, Amanda and she said she would check on it and call me back, as of date she still hasn't called me. I called the store on 7/29/13 and spoke with Ronnie and he said he didn't know what happened. Customer service called 7/30/13 to schedule a pick up of wrong treadmill, they wanted me to box it back up. I do not have the box. She said she would check and call me back, that's been over 2 hours ago. This is the poorest customer service and they don't care that they are losing a sale. I want the original treadmill I ordered or a refund to my credit card of $520.26.

Product_Or_Service: Proform ZXT4 Cross Walk

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Store to remove incorrect item and refund all charges associated with this purchase.

Business

Response:

Dear Revdex.com,

Our records indicate that our office has successfully worked with the Garland, TX store to bring this customer to a satisfactory resolution. A refund was issued to Ms. [redacted]’ MasterCard account in August 2013 for the Delivery & Assembly fee.

Thank you,

Supervisor of Customer Service

Review: I bought a product on March 2 of 2015 for $42.79. I returned it, and they ordered me another product online from their store the same day for $21. I decided I did not want it, but they will only refund me for $33, not $42.79. While I was in the store, they reassured me I would not have to pay for shipping. Also, they said my product would be delivered at their store, not my house. I feel I have not been treated fairly and received poor customer service. I have talked to numerous associates and have been unable to talk to somebody from corporate. I would like to be refunded for my full amount of $42.79.Desired Settlement: Complete refund of $42.79. I should not be held responsible for shipping. After all they are not allowed to ship products to their store, but, yet, that is what they told me they were going to do anyway. I recently just moved, and I told them several time to not mail my product to my old address. Again, I want to be refunded for my full amount of $42.79.

Business

Response:

Dear Revdex.com, The customer reached out to us directly and we have since resolved this matter.Thank you, DICK'S Sporting Goods

Review: Weekly instore circular I picked there on 30 May 2013 showed a picture of a 10' Pathfinder Kayak with a Chute paddle in side of it. I asked to see the kayak and one was brough out from the rear. My wife and I looked at it and said we wanted to buy it. We asked for the paddle that was shown in the picture and were told it does not come with one.I asked for a manager and was told the same by an assistant manager. She said she would pass on this issue to the store tomorrow (Friday) when he comes in and to have him call me.The next morning I called the store manager ([redacted]) and tried to explain my point of view but he was so rude talking over me with a loud voice that I could not get a word in. Finally a got a word in to say stop and let me say something. Finally he did and I told him how rude he was being to me and to please let me explain myself and he did. He was very still very adamant about the paddle does not come with the kayak. Finally he stopped and said he would call his boss and call me back. I waited until Tuesday with no call and drove to the store which is about 50 mile away. I spoke with the store manager and he said his boss said the kayak doesnt come with a paddle. I showed the manage his circular with the kayak with a paddle in side of it and he still said no paddle comes with it. I asked him if this was false advertising ad I said there isn't a disclaimer in the ad about paddles don't come with kayaks. He said no to both and I left.Desired Settlement: I want to purchase the kayak and paddle that is shown in the store circulad picture at the sale price(($179.98) plus state tax.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure a positive and friendly shopping experience.

Please know that we regret any disappointment or misunderstanding regarding our promotional offers advertised in our weekly circulars. With so much interest in these very special promotional events, our stores make every effort to provide the applicable promotional offer with eligible products. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon within our circulars. We make all reasonable efforts to accurately display the attributes of our products and services, but as disclosed throughout our circulars, we are “Not responsible for typographical errors.”

Again, we regret regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure a positive and friendly shopping experience.

Please know that we regret any disappointment or misunderstanding regarding our promotional offers advertised in our weekly circulars. With so much interest in these very special promotional events, our stores make every effort to provide the applicable promotional offer with eligible products. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon within our circulars. We make all reasonable efforts to accurately display the attributes of our products and services, but as disclosed throughout our circulars, we are “Not responsible for typographical errors.”

Again, we regret regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

The information contained in this message and any attachments (collectively, the "Transmission") from Dick's Sporting Goods, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.

Review: This could fall under several categories including false advertisement and general business practices. I shopped at my local Dick's Sporting Goods store to try to find an item I saw online. Their website does not have the helpful "locate in a store" option like other national retailers. When I couldn't find the item nor anything similar in the same price range, an employee encouraged me to order online because they guaranteed Christmas delivery. I was skeptical but figured on December 17, this could be reasonably accomplished.At 5:56 am on the 23rd of Dec, I received an email that my order was cancelled, no explanation given. I called to demand an explanation but they couldn't tell me why it was cancelled either and of course now the item is out of stock. They offered to ship me a similar item AFTER Christmas. This was supposed to be a gift and I ordered it online because it was the online price was in my price range.No explanation was given why it took so long to notify me if it was an inventory issue. How archaic is their operation that they don't have software that accurately monitors their inventory and provides timely communication to the customer? Or are the employees so untrained that they aren't entering data correctly?After a very quick search, I discovered this is a pattern with Dick's. My theory is that they advertise Christmas delivery to Increase sales but have no intention to fulfill the promise and could care less that customers are left stranded 24 hours before they need an item. Just pure corporate greed.Desired Settlement: I already have a refund for what I paid, but I can't find the same item for that price locally. It will cost almost twice as much. I would like an apology and financial reimbursement for my time and travel expenses of having to go shopping for a replacement gift as well as the difference in cost between what I tried to buy online and what I can find in the local store that is not on sale.

Business

Response:

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to note that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to an order cancellation.DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time. We understand our customers’ urgency to have their gift selections shipped on time.Again, we would like to express our apologies for the cancellation of an order that was unable to be fulfilled. Our office will issue a $20.00 gift card for the inconvenience. We understand that this does not make up for the service issues over the holidays however, we hope that we can restore Ms. [redacted]'s confidence in another purchase. Thank you and best regards,DICK'S Sporting Goods

Review: Dick's Sporting Goods constantly emails me and calls me to the point of harassment. I inform them, of a problem whenever one occurs which is very often, then in response they decide to call me and email me nonstop with out addressing the problem. I will send an email that is not a question then I will get spammed and harassed by Dick's Sporting Goods. This is ridiculous.Desired Settlement: I would like for Dick's Sporting Goods to never contact me again.

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.

It is important to express that DICK’S Sporting Goods regrets any inconvenience or frustration that Mr. [redacted] may have experienced related to receiving emails as a result of his previous online orders where email addresses are required.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any frustration associated with the issues associated with email responses. Please know that DICKSSportingGoods.com has been unsubscribed/opted out of receiving any future emails.

Mr. [redacted] may contact our Customer Service team if we can be of assistance at ###-###-####.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: I purchased a 54" Goalrilla basketball hoop on 5-26-13. Was told I would be contacted within 48 hrs, was not. Called 5-31 in the evening, said the hoops just came in and I should get a call on the 1st, 2nd or 3rd, I did not. Called again on th 8th, person said he was working Sunday the 9th, he would personally check and call back, he did not. Stopped in the store 9 am on 6-10 and talked to the manager. She sadi they would reach out to their "6th Man" ([redacted]?) Got a call in an hour. They sent the e-mail that starts the process to the wrong e-mail address, nobody ever told me I should be expecting an e-mail, they said someone would call me within 48 hrs. I also sent an e-mail to customer service at Dick's. I got a call from a [redacted] of [redacted], she said she was VP of Operations in customer service. Her phone is [redacted] Ext. [redacted]. She said she was sending her Ditrict Mgr to personally install. He set 3 appointments called to cancel 1 and simply didn't show up for the other 2! Each time we either waited or hand someone come over to wait for the installer which is a 4 hour window. They then had other installers try one dug a hole about 12 inches and called to tell me he hit rocks and wanted to move it? I finally got home from traveling on the 21st to see the 1 foot hole and the debris piled in our driveway. I actually had my 12 yr old son dig the rocks out of the hole? On the 25th I got a call from their call center to set up an appointment for Phase 2, install of the hoop. I have had to explain to the call center everytime that the hole still has not been dug or concrete poured. Had another installer named [redacted] call tonight to verify it was not raining in Oshkosh for the install, he said he would leave his house in Appleton in a couple minutes, that was 6 pm. I got home tonight at 8:40 pm and nobody showed up or called.Desired Settlement: Install the hoop. No consumer should have to work this hard to have them fulfill their obligations. I also think the next level of management for the Mgr at Dick's in Appleton as well as [redacted] of [redacted] should be informed. Everyone has been polite, but certainly has shown a lack of respect for our time by everyone involved. Thank you for your help.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. We have reviewed the notes for this complaint and can confirm the customer’s Goalrilla hoop was installed July, 2013. We acknowledge that the length of time to install the unit fell short of our expectations. A combination of scheduling issues occurred including weather delay, technician availability/service failure, hitting rock on the property and a missing anchor plate at time of install. We certainly understand the importance of a customer receiving a timely install service and we apologize for the multiple delays that occurred for Mr. [redacted]. We appreciate Mr. [redacted] patience and have shared his experience with all parties involved.

Thank you and best regards,

Dick’s Sporting Goods

Review: I bought a bike (CENTURY 1 15, RED, 52 CM FRAME) of this company's website, and when purchasing it, it had a description of a bike with disc brakes, a 11 speed bike, and other miscellaneous description discrepancies. But when I received the bike on Monday it had none of those things, and it had regular brakes instead of disc, 8 speeds, and a different saddle. When I contacted the customer service to tell them the issue they set up a representative to contact me in a few days. I was contacted today by email regarding the issue, but they did not address the issue, yet created excuses. I called them on the phone today to expedite the issue, but now they are saying they don't carry the product anymore, even though it is clearly on there website fully in stock in all sizes it can be found here: http://goo.gl/kijNwH . I feel cheated and lied to by this company, and they are not assisting me in anyway!Desired Settlement: First, I want an apology for being lied to, and then I want a replacement of the bike that was advertised not the bike that I received!

Business

Response:

Dear Revdex.com,

Our office has worked successfully in bringing this customer to a satisfactory resolution.

Thank you,

DICK'S Sporting Goods

Consumer

Response:

They did not offer a solution but instead offered me a coupon code for my troubles, I am still stuck with a bike that was advertised to me wrongly. The customer service representative, Darlene kept saying that this is what I get for that price even when she said hat hey made an advertising mistake. Now I'm stuck with a bike that was falsely advertised to me!

Regards,

Business

Response:

Dear Revdex.com,

We continue to reach out to [redacted] in order to follow up on the Diamondback Adult Century 1 Road Bike purchase, but we have been unsuccessful. We will continue to reach out in hopes to bring closure to this matter.

Thank you,

DICK'S Sporting Goods

Consumer

Response:

Hi this retailer has not contacted me since they last email and I do not know why they are saying such a thing!

Regards,

Business

Response:

Dear Revdex.com,

We have made continuous efforts to reach the customer via phone, with messages left with contact information requesting a call back. However, our efforts have been unsuccessful.

Thank you,

DICK'S Sporting Goods

Consumer

Response:

I have emailed the company many times, as I a not available on phone! But they do not respond!

Regards,

Business

Response:

Dear Revdex.com, Our office has worked successfully via email in bringing this customer to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Review: After receiving the wrong item from DSG, I called to get it straightened away. I was told they would check the warehouse and let me know if the item I had ordered was in stock within 1-2 business days. After not receiving any contact during that period, I chatted online with customer service and was told that they had a work order to check the warehouse and I would know no later than the following evening. Once again that timeline came and went without any contact from DSG. So I called today to see if I could get anymore information. What do you know, the item isn't in stock and they knew that yesterday. They didn't email yesterday, and halfway through today they hadn't bothered to call or email me. DSG has by far the worst customer service I have ever encountered. They didn't seem to care at all that they keep me informed and happy as a customer.Desired Settlement: I will leave it up to DSG to figure that out. I am waiting on a return label that should get me my refund. But the time I wasted on this matter and the major annoyance this was, is absolutely unnecessary.

Business

Response:

Dear Revdex.com,

It is always DICK'S Sporting Goods goal to ensure our customer's satisfaction.

Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order.

We understand the importance and integrity of having a customer's online order processed without issue.

Through further researching Mr. [redacted]'s concerns, it appears that he was offered free return shipping to send back the incorrect item and had a full refund processed for his order on 9/9/2013. Additionally, the customer was contacted multiple times regarding his order and was approved for a 20% discount on an item of his choice for the inconvenience.

Given the significant follow-up from our online customer service team and generous discount, we believe we have reached an amicable resolution for Mr. [redacted].

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: Order # [redacted] was placed on 02/04/15. Per tracking the package was claimed to have been delivered on 02/07/15 @10:42am. I have never received this order. I am extremely upset. Dick sporting goods customer service is extremely rude.Desired Settlement: I am requesting a full refund back to the credit card used to place the order in the amount of $ 356.42

Business

Response:

Dear Revdex.com, We have worked to bring this customer to a satisfactory resolution. Thank you and best regards, DICK'S Sporting Goods

Review: On11/03/12, I purchased some items from the Dicks sporting Goods store in Greenwood Indiana. I used a coupon for $10 off a $50 purchase. The receipt for this transaction printed an offer saying I could get $10 off my next $50 purchase if I completed an online survey. There were no disclaimers or exception to this offer anywhere on the receipt, front or back. A few days later, I went to the website indicated on my receipt (www.dickssportinggoods.com/feedback) and took the survey. This website also has no disclaimers or exceptions listed. After I spent my time and completed the survey, I received a coupon for $10 off a $50 purchase, but the coupon had lots of exceptions listed. Every item in my original transaction (where I used a coupon) is excluded on the new coupon I received. I believe they failed to present the exclusions up front, and that they owe me a coupon without exclusions. Had the list of exceptions been presented up front, I would not have completed the survey. There is only one item I go to Dicks for, and they excluded it.I have contacted their customer service multiple times, and I cannot get someone to give me a thoughtful response. I believe I am getting scripted answers which do not actually apply. I have been told that suppliers have rules on discounts, when my coupon excludes broad categories, not individual brands. I have also been directed to an online list of exclusions that showed brands that are excluded. This list is also not the list of exclusions that I am concerned with. The reference numbers associated with my contact with them are [redacted] and [redacted]. I believe they have bait and switched me, and are now refusing to actually discuss it with me. I have contacted customer service multiple times, without success.Desired Settlement: I would like the $10 off that they owe me (without exclusions) and I feel they owe me more for the large amount of time I have wasted trying to get what they owed me to begin with.

Business

Response:

Dear Revdex.com,

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. We regret any misunderstanding or inconvenience regarding our promotional offers.

For the purpose of clarification, our office did respond to Mr. Ruble on multiple occasions detailing our appreciation for his feedback as well as details regarding our coupon exclusions. DICK’S Sporting Goods does reserve the right to include terms and conditions with any promotional offer or coupon including exclusions.

Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. We understand that this does not make up for the exclusion of ammunition; however, we hope that we can restore Mr. Ruble’s confidence in another purchase.

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: The retail chain store Dicks has a price guarentee that is written and posted for all to see and review. My son recently went to Dicks to purchase an iten he found a sale price on the same item and was told they dont match prices. My son left te store and came to me and informed me about the situation. I first called the same store, they told me the gaurantee is only for another sporting goods store, not any store carring the same item at a lower advertised price. I asked to speak to a manager, I was left on hold foor more than 20 minutes. I hung up. Looked up their corporate number from their website,and calle the number. After going through the automated service finally got an actual person on the line, he couldnt help me, passed me on to another employee, needleess to say I was given the run around put on hold , transfered, speaking with employees that couldnt reslve the problem. I was told the gaurantee applies only to another sporting goods competitor, contradictory to their printed advertised "PRICE GAUNANTEE, THAT IF U FIND AND IDENTICAL ITEN WITH AN IDENTICAL MODEL NUMBER FROM ANY LOCAL RETAIL STORE THEY WILL MATCH THE PRICE AS LONG AS THE THEY CAN VERIFY THE LOWER PRICE WITH AN ADVERTISEMENT AND CONTACTING THE SAID STORE TO VERIFY THAT IT IS THE SAME EXACT ITEM EXACT MODEL NUMBER AND THE ITEM IS CURRENTLY IN STOCK." I was redirected so many times to other representitives and was told the same thing, "It only applies to another sporting goods store" and even after pointing out over and over again that their GUARANTEE POLICY STATES "ANY LOCAL RETAIL STOR" Finally it came to an end when I was sopossedly transfered to a supervisor that stated the same answer " Its only a courtesy that SOME stores offer as a courtesy, and is only valid when the other store is ONLY another" SPORTING GOODS STORE" NOT ANY LOCAL" RETAIL STORE" as listed and writen in their store PRICE GUARENTEE POLICY. I was told there was noone else I could speak to about this issue this woman was the top end of the line .Desired Settlement: I would like for the store to comply and honor the statements in their PRICE GUARANTEE!The advertised lower price from another retail store ends at the end of business toda6y 2/14/15. We have the ad and Im pretty sure they would still be able to verify the item and the sale price that was valid for 2/8/15 through 2/14/15.Dicks needs to stand by and honor what their written store policy is. I would like to have this issue retified by them complying with their advertising and purchase the item at.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Ms. [redacted]'s complaint regarding our Price Matching Policy. For the purpose of clarification, DICK'S Sporting Goods always attempts to accommodate our customers with a price match when our terms and conditions are met. However, we will not price match rebates, coupons, bonus offers, clearance, limited-quantity items, prices advertised as percent off or dollar off, services or another retailer's pricing error. The advertisement presented by Ms. [redacted] was a percentage off (50% off) sale price, which does not meet the terms and conditions of our price match policy. Again, we regret any misunderstanding or inconvenience regarding this matter. Thank you and best regards, DICK'S Sporting Goods

Review: 1st, On 11/8/2014 my wife & I bought two pieces of cardio equipment from Dicks Sporting Goods, a Treadmill & an Elliptical in the amount of $3,402.58 we were helped by a store employee with info on the items & purchase procedure so that we would receive double points for using our Dicks Store Card with the purchase. We bought the items & used the store card & received our receipt which stats right on the receipt the points of the purchase & the amount we were to receive back in dollars & cents which is $210. The receipt says, "Congratulations! You will be receiving a $210 Reward in the next few weeks." But a few weeks past & nothing so I called to find out what the hold up was because I wanted to make another big purchase thru Dicks & use my reward money & was told I would not receive $210 but instead $130 because they only give double points for what is bought with the store card & I had used a few tenders to pay for the purchase. I used a debit card, my Dicks Store Card & an additional Credit Card because my Dicks card only had an $800 dollar limit but was assured that didn't matter & I would still receive double points for the entire purchase of the items & would show up on my receipt & it does! I have been contacting the store where this purchase took place & corporate to get this fixed & I have been told they can't help me or someone will call me to fix this problem & I do not get a phone call & this problem has not been fixed yet! Dicks Sporting Goods has kept $80 of my double points reward when I have spent $3,400 in just one transaction & was told I would get double points & my receipt shows I get double points for this transaction! I would like Dicks to give me the additional $70-$80 I deserve in rewards for using my disks card on a $3,402.58.

2nd I made another purchase a Stationary Bike at Dicks Sporting Goods for $819.64 on 12/29/2014. I received the bike 01/7/2015 & while assembling the bike I noticed a kind of long crack/chipping along the plastic of the frame & it looked like it was done in the warehouse or even a manufacturing issue more cosmetic but needed to be reported so I took picks & contacted Dicks Corporate & told them the issue so they issued me a credit of $71.19 for the problem & sent me an email on 01/15/2015 stating the credit has been issued for this amount & I should receive it in about 5 days. I have called to now complain about this also because no credit has been issued back to my card as the email states & no one from Dicks know what is going on with this credit from this transaction! Dicks Sporting Goods does not treat their customers with respect in regards to loyal consumer purchases & big purchases consumers like myself make. I have spent $4,222.22 in 2 months & Dicks Sporting Goods feels the need to keep $70-$80 from me in rewards that I have proof from a receipt & keep $71.19 from me when I have an email that shows the issued credit! Why does a place like this treat people with such disrespect??Desired Settlement: The outcome I would like & feel I deserve is an apology from Dicks for treating me this way especially when I'm spending lots of money like this in their store, I also would like the additional $70-$80 in rewards given to me as my receipt states & shows, I would like to receive my issued credit from my purchase that was emailed to me of $71.19 & finally for all the problems & trouble Dicks has given me over this it would be nice to give me at least a gift card for my troubles!

Business

Response:

Dear Revdex.com, In reviewing this matter, our office does show record of Mr. [redacted] contacting us on January 27, 2015 in regards to his loyalty points. We followed up with Mr. [redacted] on January 28, 2015 to confirm his ScoreCard account accurately reflects his purchases, bringing his point total to 1549.56. He was issued a $50.00 reward certificate for the qualifying and accumulated points. To help provide clarification, we have also followed up with Mr. [redacted] with our ScoreCard FAQs along with a recap of his point history for 2014 through January 2015.Thank you and best regards, DICK'S Sporting Goods

Review: Elliptical not shipped to me. Shipped to 3rd party vendor ([redacted]) who refuses Residential deliveries. Dicks Sporting Goods will not issue refundDesired Settlement: 865.99

Business

Response:

It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. ([redacted]

It is important to express that DICK’S Sporting Goods regrets any inconvenience or disappointment that Ms. [redacted] may have experienced related to her elliptical unit order.

DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any frustration associated with the third partner shipper, Estes Express Lines that failed to deliver within the residential area. We certainly understand the needs of a customer to be able to receive a timely delivery of their goods. Please know that DICKSSportingGoods.com will continue to look for ways in which we can improve and streamline these processes with the manufacturers when there is a vendor direct shipment.

In reviewing this order information, our office was able to determine that a credit in full has been issued to Ms. [redacted] at this time. Ms. [redacted] may contact our Customer Service team if we can be of assistance at ###-###-####

Thank you and best regards,

DICK'S Sporting Goods

Customer Service

Review: The website and it's ads showed Addidas fleece hoodies for 50% off. When I first added the item to my cart it was 50% off. I came back a couple of minutes later to see the price had changed to 40% off. I removed the item and continued shopping and saw that it WAS INDEED suppose to be 50% of for that specific hoodie. Upon adding to my cart it said 40% off again. BUT ad and picture CLEARLY says 50% off! By the time I finally got someone for the company on the phone they were sold out of the size I wanted. Even they were confused by the fact that the ad says 50% but it would come up 40%. They should have to change the ad on website and/or give me that sale price for a comparable item.Desired Settlement: I would like a 50% off any one regular item coupon

Business

Response:

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience Ms. [redacted] may have experienced. With so much interest in these very special promotional events, our site makes every effort to provide the applicable promotional offer with eligible products. Please review our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&...⇄ you go to our website, www.dickssportinggoods.com, scroll to the bottom of the page, you will find this link called “Promo Exclusions” on the left side. If you click there, you will see the brands and also a few general categories of merchandise that we are not able to include in our general promotions: Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods

Review: I purchased 3 basketball systems from the Dick's Sporting Goods store located at [redacted], on November 28, 2013 for $1,524.54. The three systems were to be delivered in ten days, that is, by December 7, 2013. I went to the store on the last day of the promised time interval of Dec. 7, 2013, to pick up the 3 systems but I was told that the store did not yet received them. I asked to talk with the store manager, [redacted]. [redacted] was in the store but could not face me and therefore I was unable to talk with him. I have called the store at ###-###-#### several times after Dec.7, 2013, and every time asked to talk with [redacted], yet [redacted] never answered nor returned the call. I have called Dick's Sporting Goods corporate center at ###-###-#### several times as well but have not got any answer about when I would receive the three systems for which I paid $1,524.54 almost a month ago!!!It is clear that Dick's Sporting Goods is not conducting honest businesses at all and therefore should properly be punished for its dishonest business practices! I hope the Revdex.com will take necessary actions to make sure that I receive the three systems and the store conducting dishonest business practices be punished as soon as possible. You can reach me at ###-###-#### or at [redacted] if you need additional information. Thanks, Product_Or_Service: Three basketball SystemsDesired Settlement: Other (requires explanation) It is clear that Dick's Sporting Goods is not conducting honest businesses at all and therefore should properly be punished for its dishonest business practices! I hope the Revdex.com will take necessary actions to make sure that I receive the three systems and the store conducting dishonest business practices be punished as soon as possible. You can reach me at ###-###-#### or at [redacted] if you need additional information

Business

Response:

DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his 11.29.13 special order of three in-ground basketball systems. For the purpose of clarification, DICK’S Sporting Goods strives to provide a timely response to customers regarding their special orders however only an estimation receipt is provided which is typically a minimum of 14 business days. Further, special order conditions are contingent to the availability and direct shipments from the manufacturers, which can be occasionally unpredictable during the holiday season where the product requests were extremely high. DICK’S Sporting Goods would like to apologize for any inconvenience associated with the delay of shipment or notification during this period. In reviewing this matter, our office was able to see that Mr. [redacted] special ordered the three basketball systems on 11.29.13. Mr. [redacted] contacted the Corporate Customer Service Department on 12.7.13, which was five business days after his special order was placed. At that time, a representative did offer an apology and issued a $25.00 gift card. This gift card was issued in conjunction with another $100.00 discount to Mr. [redacted]’s order on 12.7.13 in the retail store, which was credited back to his MasterCard. We believe these efforts of $125.00 in customer appeasements do demonstrate a commitment to securing Mr. [redacted]’s business and satisfaction. Again, we regret any misunderstanding or inconvenience regarding the special order process to Mr. [redacted]. Mr. [redacted] may contact our office at ###-###-#### if he has any other questions or concerns. Thank you and best regards, DICK'S Sporting Goods Customer Service ###-###-####

Review: I ordered a shirt from their website, where on the homepage in red letters it said guaranteed Christmas delivery by the 23rd. When I placed the order all I received was my pay pal invoice. It wasn't until Christmas Eve that I called and was checking on the order because I never received any other emails. They resent the emails to me and in the email said delivery not until 12/31. I never would have ordered this item because it was for Christmas. I have called and called and they all act as if this is all my fault and I am the it that didn't read. I assumed because the homepage of Dicks Sporting Goods said Christmas Delivery by the 23rd that's what I thought. Please help me in this because I have paid for the item and still have not received it. Thank youDesired Settlement: I WOULD LIKE SOMEONE TO ACKNOWLEDGE THAT THIS WAS PARTIALLY THERE FAULT BC THEIR WEBSITE IS VERY MISLEADING.

Business

Response:

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or misunderstanding Ms. [redacted] may have experienced with our promotion. We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our "Guaranteed To Get There" promotion was limited to some exclusions and terms and conditions. When the "Guaranteed To Get There" promotion was active on our website, the below verbiage was under the promotion detail: What is the "Guaranteed To Get There" (GTGT) promotion? This is a program where we guarantee delivery of certain item(s) by 12/24/14 or the customer will get their item(s) for free. Who will qualify? (Must meet ALL criteria below) 1. If a customer places an order for one or more items starting on: o DSG - Promo Start Date: 12/4/14 2. The item has the "Guaranteed Delivery" icon (a gift box symbol). 3. The customer selected the appropriate shipping method (overnight; 2nd day; or Standard Ground - Depending on the dates listed on the partner sites GTGT calendar {Freight shipments are EXCLUDED from this promotion}). 4. The item was not cancelled as out of stock 5. The item does not arrive on or before 12/24/14.Please note that the item order was not included in this promotion as it did not have the "Guaranteed Delivery" icon. Again, we regret and misunderstanding or inconvenience regarding our promotions. Thank you and best regards, DICK'S Sporting Goods

Review: On November 30th Cyber sales by Dick's Sporting Goods were posted on the web and was available for purchase. Dick's listed an exercise machine called a Proform Hybrid Trainer for $22.50. I was so excited about the price of the machine I purchased 1 machines. After I purchased the machine I received confirmation emails(Confirmation #[redacted]) that the purchase was accepted and being processed and that the items purchased would be delivered between December 10th - 16th. On December 2nd, I received an email stating that Dick's cancelled my order and that there unable to complete my order. That was it, no explanation. When I called the number provided on the email for questions or concerns, I spoke to a female customer service agent who told me to call back periodically. That they could not give me the equipment. That my order was cancelled. I asked to speak with someone else they transferred me to a gentleman named [redacted]. [redacted] would not honor their prices advertised and essentially told me I could not get my order even though it was their mistake. He told me there was a negative 3 in their warehouse. He did not want to provide us the equipment event though they listed the equipment for the wrong price. And he would not let me talk the to someone above him. He kept saying he will put a call in and someone will return my call. That is wrong they list the item for the wrong price, that is not my fault, and will not honor their sales prices.Desired Settlement: Resolution Sought: We want to receive the equipment we purchased at the price we purchased them for. There was a lawsuit with the airlines that miss quoted prices on line. The court ordered the airlines to honor the sales price posted. They had to give the customers the tickets at the price that they posted. Dick's should be held to the same standard and give us the products at the price they posted it as. We want our product.

Business

Response:

Dear Revdex.com,We regret any disappointment Ms. XXXXX's cancelled order has caused. As stated on our website (dickssportinggoods.com) under 'Product Availability & Price', Dick's Sporting Goods reserves the right to cancel any orders relating to such pricing errors. Ms. XXXX's online order for a Proform Hybrid Trainer at the price of $22.50 was a pricing error. Ms. XXXXX was never charged for this order as we do not take payment until the item ships. We regret to have had to cancel this order due to the pricing error. We appreciate the opportunity to investigate Ms. XXXX's order. We sincerely apologize for the inconvenience.Sincerely,Dick's Sporting Goods

Consumer

Response:

I have a family member who purchased 6 of the ProForm Hybrid Trainer at 22.50 and she received 5 out of the 6 she ordered, and was told her 6 machine would be delivered the next day. So I am not understanding why one customer will receive all of hers and I can't receive my one! I feel if they are going to honor the price for one customer they should honor it for all the customers who purchased it!! Also, it was their mistake so why is that my fault??

Business

Response:

Dear Revdex.com,We are sorry to hear of Ms. XXXXX's dissatisfaction.We are not fulfilling orders for the ProForm Hybrid Trainer at the price off $22.50. Due to the pricing error, all orders that fell in this error were cancelled and we understand the disappointment this has caused. Ms XXXX received 2 emails from our company when she placed the order. The first email indicates confirmation that an order was submitted. The second email is our processing email. At no time was money exchanged or removed from Ms XXXX's account. During the processing phase the pricing error was detected and the order was cancelled. Dick's Sporting Goods reserves the right to cancel orders due to pricing errors. Our website is currently offering a great deal on the ProForm Hybrid Trainer. If Ms. XXXX is still interested in purchasing the unit we have it on sale for $399.99 from the original price of $599.99. There is also free shipping on all Cardio Equipment which would apply.We apologize that we will not be honoring the $22.50 price for the ProForm Hybrid Trainer and sincerely apologize.Dick's Sporting Goods

Consumer

Response:

I still do not agree with their answer. I have 2 family members and 1 friend who have received their ProForm Hybrid Trainer that they purchased at $22.50. I do not think it is fair that I still have not received mine. I don't like that Dick's lies to their customers!! They have there customer service reps telling the customers that the orders were canceled because they were out of stock so order it again at $399 and you will get it, instead of just owning up to the mistake they made. I called them two weeks ago and was told by the customer service supervisor, [redacted], that it was being looked into and that they would be emailing and calling me. I am still waiting to hear from them! Very unprofessional! My friend and family, who have received them, haven't heard anything from them either. So what excuse do they have for some customers receiving them??? They still haven't commented on that!!!

Review: I made a purchase at Dicks and after I got home found the security tag still attached. I had to return to store to have it removed. I live 18.1 miles away. 2 round trips.. 72.4 miles. 2 hours and $25 in gas. I emailed customer service to let them know what happened and they responded with an offer for a $20 gift certificate. I was appreciative of the rapid response but never received the GC. 2 weeks later I emailed again with no response and 3 days after that I emailed again with no response. Ref. #'s [redacted] I'd like to be reimbursed for my time and gas. After the sale the customer is forgotten!Desired Settlement: I'd like to be reimbursed for my time and gas. I would like it to be in a Dicks gift certificate. I would love to continue as a customer if they make this right. 72.4 miles and 2 hours of my time. All this for a $15 pair of superman socks for my daughter. Thanks in advance for your help.

Business

Response:

Dear Revdex.com,

In reviewing this matter, a $20 bonus certificate was sent to the mailing address on Mr. [redacted]'s loyalty account. However, in reviewing the customer's contact information submitted along with this complaint, we are able to see that a different mailing address was used by Mr. [redacted].

We have reissued a $20 gift card and we will have it sent to the updated mailing address.

Thank you and best regards,

DICK'S Sporting Goods

Review: We purchase a basketball goal from Dicks sporting goods. It took over a month and an extra trip to the store to get it delivered. We then purchased installation through Dick's with goconfigure.com on November 7. After several emails and phone calls an installer finally showed up December 5th. He put together the goal put could not get it hoisted to its upright position. So for over a week we have had a 500lbs goal lying across our driveway, where it amazingly has not been backed into.Desired Settlement: At this point we should have the job finished immediately and refunded our fee

Business

Response:

Dear Revdex.com,

We have worked with our Delivery and Assembly provider to attempt to bring resolution to this matter, but the attempts to reach the customer have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order to resolve this matter.

Thank you and best regards, DICK'S Sporting Goods

Review: Yes I had order so kd shoes and when I ordered them they told me that they had them in stock and I never got a call about they was trying to call me to let me know that they shoes was out of stock and they told me that I will be refunded my money and I haven't received nothing and I would like to get my money back so I can go some where elseDesired Settlement: Can I get my money back thank you and may god bless you

Business

Response:

In researching this matter, our records do not show an order placed on August 11, 2014 by Ms. [redacted].

However, we do show one order for Ms. [redacted] and that order included the Nike Men's KD VI Basketball Shoes on August 1, 2014. Our office was able to view the following communication that was sent to the email address included in the order:

• 8/1/2014 @ 2:12 AM: Confirmation that “your order has been successfully submitted” was sent.

• 8/1/2014 @ 5:32 AM: Confirmation that “your order is being processed” was sent.

• 8/1/2014 @ 11:19 PM: Confirmation that your order has shipped and your debit/credit card has now been charged. Tracking information was also included in this email; 1Z6R537W0300322943.

In tracking this order, we show that it was delivered on August 4, 2014 at 3:11 PM. With that said, a refund would not be due to Ms. [redacted].