Dick's Sporting Goods Inc

Review: I saw an ad at dickssportinggoods.com an online and retail store. I saw an ad today selling a white Dr. Dre Studio headphone for 99.95. #[redacted] I couldn't put it through online, but a customer service rep said I should call stores and pick them up there, but first pay online. I told her that I couldn't put it through. She said try stores. I called one store they had them but would not honor price. I also checked stores within a 250 mile radius and they have them. I want them to honor this price either online or in store.Desired Settlement: Want this product.

Business

Response:

Dear Revdex.com,

DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Beats by Dr. Dre Studio headphones.

It is our desire to ensure each customer has a positive experience shopping in our stores and online. Our site did identify a pricing error found listed for the Beats by Dr. Dre headphones. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”

“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”

Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.

Thank you and best regards, DICK’S Sporting Goods

Consumer

Response:

[redacted] I have friends who in fact did receive the Dr. Dre headphoes at the advertised price. I also spoke to your rep. who told me to check store availability bc they said the stores were out of them. I did in fact do as they said, and they were not out, but refused to honor the price.

Business

Response:

Dear Revdex.com,As previously noted, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Thank you, DICK’S Sporting Goods

Review: I recently purchased a Treadmill from Dick's Sporting Goods. In the process of making my purchase, I was offered a credit card in order to save 10% on my first purchase. That is all good and fine. My issue is with the fact that Dick's Sporting Goods promptly sold my cell phone and work numbers to not just the highest bidder, but if indications are correct, ALL bidders. I am now receiving 3-4 calls per day, on both lines from telemarketers, and this has been going on for several weeks now. I have had my cell phone number for 15+ years, and this is the first time I've ever had this issue. I have been registered with the National Do Not Call Registry for years, and even this has done nothing to curb the influx of unsolicited calls. Dick's Sporting Goods is the ONLY company that I have given both of these numbers to, and the only company for whom I have applied for and received a credit card in over a decade. I neither find this amusing, nor acceptable, and I can guarantee that Death Valley will freeze over long before I spend another dollar with Dick's Sporting Goods. I will also being cancelling this credit card post haste, and will make sure that everyone I know is informed about the privacy policies (or lack thereof) that Dick's Sporting Goods employs.Desired Settlement: These calls need to stop. Immediately. How is it even remotely legal for companies to call repeatedly, and/or for you to not be able to call the same number back?

Business

Response:

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with the telemarketing contacts he has been receiving. We do not sell, rent or trade customers' Personal Information to third parties, as detailed by our Privacy Policy which can be found at http://www.dickssportinggoods.com/helpdesk/index.jsp?display=safety&subdispl...⇄ If Mr. XXXXX has any additional questions he can contact our office at ###-###-####. Sincerely,Dick's Sporting Goods