DietSpotlight Reviews (%countItem)
DietSpotlight Rating
Address: 7320 NW 12th St STE 110, Miami, Florida, United States, 33126-1913
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Unauthorized charge on my debit card for product I called and cancelled.
On 5/9/19 I ordered a "free" 3 week supply of diet aids. I was to pay shipping only. I received these on 5/13/19 with a letter stating I had 14 days to cancel or they would ship me another 30 day supply in 30 days for $59.95. I called XXX-XXX-XXXX on 5/13/19 at 8:54am CST and spoke with Kevin, a lead coach, to cancel this. He insisted on sending me another weeks worth of pills, which I declined. I just wanted to cancel the product. Within a week, I did receive the extra week and thew them away. On 6/10/19, I was charged$59.95 on my debit card. I called the company and told them I had previously cancelled and they had charged my card without my authorization. I was told that I needed to send the product back before they would credit my account. I had not received the product yet. They told me to write "Return to sender" on the package and send it back. I received the product on 6/13/19 and immediately sent it back. Today, 6/21/19, I spoke with customer service at XXX-XXX-XXXX at 8:15am CST and they have not received their product yet. He told me I shouldn't have sent it back "return to sender" and it would take another 2-3 weeks to process. He assured he would reimburse me 50% of the cost but I would have to wait for the rest of the refund until they received the product.
I did not order this, nor did I authorize them to charge my debit card. I followed the instructions on how to cancel this when I received the samples and they went ahead anyway to charge my account.
I would like a FULL refund of $59.95 and a flag through the Revdex.com that this company is not truthful. I would also like to see some repercussions for them charging my account without my authorization after I cancelled.
Hi ***,
I hope you are doing well!
We apologize that your account was not closed out properly by one of our representatives. We take these matters seriously and work together with the customer to find a solution.
I have made sure that your account is completely closed out. All charges have also been refunded back to your credit card. Please allow 3-5 business days for this to reflect on your statement, depending on your bank.
Again, we apologize for any inconvenience this *** have caused.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you *** have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response as long as I receive a full refund and my personal information is deleted from their system. These people are xxxxxx and do not represent the same kindness on the phone as they do in writing. These people should be shut down for false advertising and false representation.
Continued charging after cancelling free trial.
Canceled trial by email on March 18, 2019; within the 14 days cancellation period. Responded to and acknowledge my request to cancel by email and stated I had to call to cancel. I was not able to call during their hours and was charge twice before having to cancel debit card.
I would like refunded the amount charged. I have both bottles that were mailed unopened and can return.
Hi ***, I am not able to find an account for you with this email address or your first and last name. Please provide me with your order number so that I could be of better of assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
The email associated is under ***@gmail.com
The account name *** be under my wife, Terrie ***.
Order #XXXXXXX
Hi ***. After looking into the account, the only email correspondence that was sent, was on 3/18. We then responded on 3/19 letting you know that "all customer cancellations are handled over the phone" and that we needed you to call in (screenshot attached) - as per the terms and conditions on our trial and sample orders.
Over the years, we have taken several steps to ensure all customers are aware of the program and the cancellation terms. We believe we go above and beyond to provide transparency to our customers.
Ordering process:
I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to modify or cancel your subscription.
In either case, I have refunded your order and closed your account. We wish you the best of luck on your weight-loss journey.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for providing a refund. I am more than happy to return the unopened bottles if you would like. It is not my intention to try and get something for nothing. As noted in my email, I was unable to call during your business hours to cancel and there was not an option to leave a message. This resulted in me having to get a new debit card to prevent any additional charges.
I was entered into a monthly contract without my consent. I only wanted a "free" sample.
I ordered a free sample off of their website. I was then locked into a contract for a monthly subscription of 65 dollars without my knowledge. When I called to complain, I was offered %50 off of the purchase... even though I never made a purchase! They were very hesitant to give me an address where I could return the product as well.
I want to make sure I receive a full refund for returning the unopened product I never used or ordered.
Hi ***,
I first want to apologize for any confusion or if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We believe we go above and beyond to provide transparency to our customers.
Customer ordering process:
I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Order a sample of Boost for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Boost Member Program, where we automatically send you a one-month supply of Boost in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX."
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to modify or cancel your subscription.
In either case, I have refunded your order and closed your account. If you have any other questions or concerns please feel free to reach out to us directly. Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, I did go back and look at your "billing terms and conditions". The problem is the part of the billing terms you sent a screen shot of is on about the fourth page of your terms. This should be at the beginning of the terms, not hidden in the legal jargon. Secondly, I did not receive an insert in my sample. Perhaps, this is what normally happens, which is a good way to get the information to people trying the product in order to give them time to cancel, but I did not receive an insert in my specific package at all.
Hi ***,
I apologize that your package did not come with an insert explaining the terms and conditions about cancelling.
Your account has been cancelled and charges have been refunded as of 5/3/19. Please allow 3-7 business days for this to reflect on your credit card statement.
If you have any other questions or concerns please feel free to reach out to us directly at XXX-XXX-XXXX.
They charged my credit card for a product without my consent.
I paid 3.95 for the shipping of a free sample of diet pills from this website on 3/15/19. 2 weeks later, on 3/31/19 they charged my card for 69.50. I called them to dispute this charge after my credit card company notified me of this potential fraud. The rep that answered the phone was extremely rude and aggressive. He said I would not get a refund until I returned the product. I did not order an additional product. I have not received an additional product. This is a scam, and trickery by the company. The rep says there is no supervisor to talk to. He's unwilling to help. He states the info was there when I ordered the free sample, however I did not see anything about additional charges when I ordered the sample. I have cancelled my credit card to prevent him from continuing to place charges on it. I want to report this company to save others from falling victim to them. I am working with my credit card company to get my money back, if no product arrives for me to ship back to them for a refund.
I want them to stop being deceitful about their "free samples." Their sales tactic is to trick people. They do not make it clear that the sample is actually initiating a subscription.
Document Attached***
Hi ***,
I first want to apologize for any confusion or if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program.
I have attached a screen shot to show the "Billing Terms & Conditions" that all customers need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
In either case, I have refunded your order and wish you the best of luck on your weight-loss journey.
Thanks!
I purchased a free trial of Burn TS and I would like a refund for the product. I do not want to be subscribed to the service and they will not cancel.
I purchased Burn TS Sample Kit (BRN-R59) Order Confirmation #XXXXXXX
on March XX XXXX and I tried to cancel the subscription over the phone, but they would not cancel it. In addition, the agent extended my subscription instead of cancelling. This was the same day, March XX XXXX and the order was Dietspotlight Burn Sample Ext. Order Confirmation #XXXXXXX. I would like neither of these products and I do not want to pay additional charges for the service. I would like a refund in full and for the company to delete my credit card number, and I would not like any further charges. I did not recieve the product yet, and I would not like to.
I would like a refund for the shipping cost of my orders. Dietspotlight Burn Sample Ext. Order Confirmation #XXXXXXX, and Burn TS Sample Kit (BRN-R59) Order Confirmation #XXXXXXX. I also want them to remove me from future charges. I do not want this company to have my credit card number anymore
Hello ***,
We are sorry for any inconvenience this *** have caused. We take these matters seriously and work together with the customer to find a solution.
After further review of your account, your subscription was already cancelled and refunded yesterday (3/26/19) at 3:58PM when you reached out to one of our representatives, Roger.
Please allow 3-5 business days for this to reflect on your statement.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you *** have.
(The consumer indicated he/she ACCEPTED the response from the business.)
This refund and removal of my information as well as the removal of my subscription is satisfactory.
I signed up to get a free trail (pay shipping only) of the product, and received an email receipt for the $4. The email said nothing of- nor did I agree to a 14 day trial or to be charged full price after 14 days. If it had I would not have signed up. 14 days I later saw an unauthorized pending charge on my credit card account from their company for $66. There was no notification or receipt sent for the secondary charge on the credit account. I called the company and told them to remove the unauthorized charge and they would not.
Product_Or_Service: Burn TS Sample Kit
Order_Number: XXXXXXX
Other (requires explanation) I would like the charge dispute resolved so that I am not responsible for the unauthorized amount charged my account. I would also like for the company to stop advertising the "free trial pay shipping only" if they have no intention of following through on that claim, and instead fraudulently charging for some sort of subscription when none was ever agreed to.
Hi ***,
I hope you are doing well!
I first want to apologize for any confusion or if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We believe we go above and beyond to provide transparency to our customers.
Our customer ordering process:
I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to modify or cancel your subscription.
In either case, your account has been cancelled and I have refunded your order. Please allow 3-5 business days for this to reflect on your credit card statement. We wish you the best of luck on your weight-loss journey.
Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded my money.
Further feedback for the company: If you are going to sign clients up for a subscription when they sign up for a free sample, you need to do due diligence. This would include : sending email notifications, giving ample time and ways to cancel, and finally sending receipts for any charges that are charged to a client's credit card. All of these practices would lead to a greater level of transparency for the company and better customer service.
My credit card was billed without my consent-no phones working-no way to contact them for resolution - no response from them
My credit card was charged without my consent for product I DID NOT ORDER. I have tried to contact them unsuccessfully due to their "phones being updated" I ordered a free trial on January 17, 2019 and gave my credit card number for shipping. I made sure there was no information about future charges or subscriptions. I did not receive an invoice with the trial offer explaining that it would automatically turn into a monthly charge. They are scamming people. I was unable to have any contact with them. Sent an email - got an automatic reply but no response and no resolution.
I want a complete refund to my credit card and a stop on any further charges. I did not authorize them to charge anything to my credit card other than my initial order.Confirmation of account cancellation to ensure I will not be charged anything further AND a FULL refund. Deletion of all record of my credit card information.
Hi ***,
I hope you are doing well!
I first want to apologize for any confusion or if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program.
The customer ordering process is as follows:
I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accepted by the customer before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to modify or cancel your subscription.
In either case, your account is closed and you were issued a full refund yesterday when you spoke to one of our representatives over the phone at 12:55pm.
Please allow 3-5 business days for that to reflect on your statement.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you *** have.
I was billed without my consent and was denied a full refund, even through the money back guarantee.
I ordered a free trial and gave my credit card number for shipping. I made sure there was no information about future charges. The invoice for the trial order said I would be auto-charged for the next supply, 15 days after the free trial order; I did not read the invoice in time (only had a few days between receiving the trial and the next charge). Their website claims a 120-day money back guarantee. I asked for this refund, and they said it only applied to one-time orders, not auto-orders. I asked why they only back their product when ordered a certain way, and they said I could have a 25% refund. I believe this company is scamming people, and they shouldn't have charged me in first place.
I am seeking a full refund.
Hi ***, I hope you are doing well!
We first want to apologize for any confusion or if you felt like you were deceived at any point during the process. We believe we go above and beyond to provide transparency to our customers.
Our customer ordering process is as follows:
I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to extend, modify or cancel your subscription. We offer the option for customers that they can call in for an extension of their trial to give them more time to try out the product.
In regards to the money-back guarantee, what our representative stated is correct. Our money-back guarantee is for full bottle purchases made off of our site, not recurring subscriptions - which we also state on our website.
In either case, I have refunded your order. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received.
Signed up for a free trial of their product. Did not like it so I didn't try to reorder. Was charged for 2 shipments and received one.
I signed up for a 2 week trial back on 11/26/18 order #XXXXXX. I tried the trail and did not like it so I did NOT want to reorder or go further with their program. I was charged $65.90 for their product on 12/14/18 but never even received their product. A month later on 1/14/19 I was charged again for $65.90. I actually received their monthly product subscription this time which raised my attention and I called to see what the deal was. They told me that by signing up for the trial, I was going to be billed for their monthly subscription. Again, I did NOT like the trail and was never going to reorder. I never received an email telling me about the December & January orders. My other monthly subscriptions still send me receipts and/or confirmations. This is very sketchy on their part and seems like a scam. When I called, they told me their was nothing they could do for me on the December billing because it had been passed *** refund window (again, even though I never received it). For the January billing, I have to refuse the package to have it sent back to them. Once they receive it, they will refund me. I doubt this will happen since they do not communicate and come off as sleazy.
I want to be refunded for the 2 monthly billings I did agree to. I also belive they need to change their trial terms so more people do not get fraudulently charged. They also need to change their website for people that want to opt out or have billing questions. There is not information on that, I had to google it and found their service number on a third party site. All around sketchy, sleazy scam of a business.
Hi ***,
We are sorry for any inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling.
Our terms and conditions on the checkout page that needs to be accepted to process the order, and package insert you received with the product, states that there's no obligation to continue on our subscription program and that we just need to hear from you within the trial period if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. The reason your account stayed active was because we had not received a call or email from you inquiring about cancelling, or about not receiving your past orders.
We send email confirmations when the orders will be charged and shipped, for all orders. There was confirmation emails sent for orders XXXXXX as well as order XXXXXXX.
In reference to finding our contact information, we make it easy and visible for all customers to reach out to us directly from our Dietspotlight website, where you signed up for the sample. There is a "Contact Us" link on the top right of every page on the website that leads you to our contact us page where all customers have access to reach us by phone or by email.
On 1/17/19 your account was closed and you were refunded for your order # XXXXXX when you spoke to one of our representatives over the phone.
We do understand that misunderstandings happen, so I've gone ahead and released a refund for $65.90 that you were charged for-for order #XXXXXXX . Please allow 3-5 business days for it to reflect on your statement, depending on your bank. Again, we're sorry for the confusion and hope this resolution makes things right.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a trial/sample of Burn TS, but they secretly signed me up for a repeat subscription that I did not request.
I purchased a trial/sample of Burn TS in NOV 2018. The sample arrived and was very helpful. However, on the 23rd of November 2018 I received and was billed $65.90 for a bottle of Burn TS that I did not order. I received another bottle on the 24th of December and was billed another $65.90. Both times, no invoice came with the package, no order number and no email. Also, I received no email stating that I had agreed to any kind of repeat subscription. The webpage through which I ordered the initial trial made no mention of a repeat subscription or indeed any subsequent billing. I would never have ordered the sample if I had known about the repeat subscription. All of this behavior is EXTREMELY suspect. I have contacted the company and have not received and word. So, they have refused to offer any refund for this money that they conned out of me.
Confirmation of account cancellation to ensure I will not be charged anything further AND a FULL refund for the 2 MONTHs supply I did not agree to have my card charged for.
Hello ***,
We are sorry for any inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution.
We replied twice to your email on 1/2/19 at 3:32pm letting you know that all customer cancellations are handled over the phone and for you to give us a quick call in order to cancel out your account.
Our terms and conditions on the checkout page, which I have provided a screenshot, and package insert you receive do state that there's no obligation - that you just need to call in within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days.
We do understand that misunderstandings happen, so I've released a full refund for your two recent charges. Please allow 3-5 business days for it to reflect on your statement, depending on your bank. We hope this resolution makes things right.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a trial/sample of Burn TS, but they secretly signed me up for a repeat subscription that I did not request.
I purchased a trial/sample of Burn TS in Nov/Dec 2018. The sample arrived and was very helpful. However, on the 5th of January 2019 I received and was billed £52.85 for a bottle of Burn TS that I did not order. No invoice came with the package, no order number and no email. Looking back through my records, I received no email stating that I had agreed to any kind of repeat subscription.
The webpage through which I ordered the initial trial made no mention of a repeat subscription or indeed any subsequent billing - I would never have ordered the sample if I knew about this repeat subscription.
All of this behaviour is extremely suspect. I have contacted the company to request cancellation of this subscription, which they said they would do (this was on 7th January). They would not offer any refund, for this money that they conned out of me.
Resolution 1 : they MUST NEVER bill my account again (I won't be ordering anything from them ever again); Resolution 2 : they MUST delete all record of my bank account / debit card and all of my billing information. Resolution 3 : they MUST delete all personal data they hold on me. Resolution 4 : they SHOULD offer me a refund for this fraudulent behaviour.
Hi ***,
I hope you are doing well!
I first want to apologize for any confusion or if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We believe we go above and beyond to provide transparency to our customers.
Customer ordering process:
I have attached a screen shot to show the Billing Terms & Conditions that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
- "Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 USD plus shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- After the order is placed, a confirmation email is automatically sent to the email address provided at check out.
- Lastly, with the initial 2-week sample that you received, we included an insert that lays out the program details as well letting you know how to modify or cancel your subscription.
In either case, I have refunded your order and wish you the best of luck on your weight-loss journey.
Thanks!
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi after I had ordered a sample of burn TS for the cost of three dollars and some change, after trying the product I found out that the product does not agree with my system, with heart with heart palpitations and heart pain,I had decided to stop as soon as possible.
Product_Or_Service: Burn TS WEIGHT LOSS PRODUCT
Account_Number: Burn TS XXXXXXXXXX
Modification/discontinuance of After reading the small print it says that I have been obligated to be in rolled in the burn TS member program. I would like to be removed/Unenrolled from The Burn TS program ASAP, and NOT TO be charged any further with this Product. -
Hi ***,
I have gone into your account and released a full refund back to your method of payment and closed out your recurring subscription.
Please allow 3-5 business days for this to reflect on your statement, depending on your bank. We hope this resolution makes things right.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Deceptive business practices and unwilling to process refund after cancellation initiated.
Company enrolls consumer in auto program without providing this information when paying for the "free trial". I received the product and immediately tried reaching them via phone and email. I was told they don't allow returns or refunds as I agreed to the "terms and conditions" when signing up for the free trial. This information is no where on my trial confirmation email nor did I see anything when initiating the trial online. I called to nicely say "you got me but no thank you and I want to cancel and return the product for a full refund" but they won't allow it. They authorized a 50% refund only but I would like all of my money back. Businesses like this one need to be shut down as judging by the string of complaints I am not the only one who didn't see the "fine print" and has received poor customer service when trying to cancel and return the product.
Confirmation of account cancellation to ensure I will not be charged anything further (they said I would receive an email but I have not) AND a full refund for a monthly supply I did not agree to have my card charged for.
Hi ***,
I hope you are doing well!
I first want to apologize if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We have a great product, so there is no need to hide behind shady business practices, like so many of our competitors.
- I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
"Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon."
- With the initial 2-week sample that you received, we also included an insert that lays out the program details as well.
In either case, I have refunded your order.
Thanks!
Dishonest & deceptive business practice.
Refund requested as well as cancelling recurring monthly charges.
Like many others I have been tricked by your dishonest way to do "business".
I agreed to pay $1 shipping fee to get free samples(Order Number: XXXXXX, ordered On: 09/01/XXXX XX:XXpm).
You got my credit card number and enrolled me into a monthly auto shipment program that I NEVER requested.
Since, you charged my Visa card 3 times without any invoice or notice.
This way taking advantage of people is terribly wrong and dishonest. Please, release promptly a full refund for the 3 full-month(s) supply of $197.70 I was charged for and remove me from future charges.
Like many others I have been tricked by your dishonest way to do "business". On: 09/01/2018, I agreed to pay $1 shipping fee to get free samples (Order Number: XXXXXX) You got my credit card number and enrolled me into a monthly auto shipment program that I NEVER requested. Since you charged me 3 times without sending any invoice or without letting me know properly. I waited 30 min on the phone to speak to a representative, nobody answered. Please, release promptly a full refund for the 3 full-month(s) supply of $197.70 I was charged for and stop any further payment.
Hi ***,
I hope you are doing well!
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling.
Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days.
We replied to your email yesterday morning and notified you that your account was closed and that all 3 charges have already been refunded back to your method of payment.
Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
Cancellation of "free trial"
I recently ordered a free trial of the Burn TS supplements online. Unlike most people I knew I had to cancelled with 14 days, so cancelled today (4 days later). When I called, "roger" said my account had been closed but I never got a conformation email. When I called back a new attendant said my account was closed and that he would re-send the email. He never did. It is not in my junk mail as I have checked there multiple times. Based on others experiences with this company I am not confident that my account has been closed. My fear is that I will continue being charged even though I took all the right steps to closing my account. I do not EVER want to be billed again from this company. Not only do I want an email confirming my account was closed, but I want conformation ALL future shipments/ products have been cancelled too. I DO NOT want to be sent any new products or be charged for ANYTHING. Please ensure this, or tell me how to ensure this.
I would like conformation my account has been completely closed and all future shipments have been cancelled. I do not want to be charged again by this company.
Hi ***,
I hope you are doing well!
We are sorry for any inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution.
Your account has been closed since 11/26/18 at 1:45pm when you called in to cancel and spoke to one of our representatives. We also replied to your email yesterday morning at 8:36am confirming that your account had already been closed as of Monday afternoon.
We apologize for any confusion. You will not be receiving any further charges or shipments.
Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
I am requesting a refund of returned products after requesting a cancelation of my account numerous times
I had decided to cancel my automatic shipments approx. Late August, I called the listed customer service number and was told the cancelation was completed and I would no longer be charged, a few weeks later I was charged again, I returned the products with a letter stating to cancel my account. Again, a few weeks later I received another shipment which I had returned as well as a second letter titled "Second written request" asking once more to have my shipments be cancelled and to be refunded for all returned products. It has been 2 weeks and I still have not been refunded for the 3 months I have not wanted products sent to me and have returned items for.
I am requsting that my card on file be refunded for the 3 months worth of products I have returned unopened. $65.90 x 3 returned bottles for $197.70
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution.
I've released a full refund for the 3 full-month(s) supply of $197.70 you were charged for. Please allow 3-10 business days for it to reflect on your statement, depending on your bank. Again, we are sorry for any inconvenience and we hope this resolution makes things right.
Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has satisfied my request of reslolution
Tried to cancel recurring shipments by email. Only allow cancellation by phone, would not return/refund product sent after they received my email.
I signed up for a low cost sample from this company, which I noted would sign me up for a recurring shipment. My impression was that I would be able to easily cancel this at any time. After paying for many months, I went to the website to see how to cancel my subscription. I did not see any information there, so I sent an email using the "contact us" link. When I received the response, it stated that they did not allow cancellations by email. I called the same day to cancel by phone. First I was told they charged a cancellation fee for leaving the subscription. When I complained about that, they offered to send me more product for slightly less than the cancellation fee. When I said neither option was acceptable to me, they said I would be billed today for my last shipment and that there was no way to cancel or refund it. I find the timing suspicious, and it seems to me that this is their way of making sure they get one last payment out of their customers. Even if it coincidentally happened to be the correct day for the subscription to be sent out, the fact of the matter is that I tried to cancel the subscription yesterday via email, and I feel that they should have honored that. The person that I was speaking with said that he was the customer service manager and that there was no one with more decision making power than he had, and he just kept repeating the company's inflexible policies to me. I am filing this complaint, because I just want others to be aware of this company's poor customer service, as well as the policies which are designed to make it difficult to end their charges and impossible to receive any kind of refund.
I would like for them to reverse the charge they applied to my account today. I am happy to send back any additional product.
Hello ***,
We value each and every one of our customers and strive to provide the highest level of customer service possible. As such, the agent that took care of you did not communicate the program accurately. For your inconvenience, I have processed a refund on your account.
I apologize for your experience, and we will continue to work to make sure all agents are properly representing our company and the values we stand for.
Thank you!
I was charged for a product I did not agree to purchase after signing up for a "free sample."
After receiving a $66.00 bottle of their Burn product I immediately called the company. I explained that I had only paid for shipping and handling of their "free sample". The agent told me that by accepting their "free sample" I was agreeing to their terms and conditions of a month to month supply. I told the agent that I did not agree to those terms and he said I did right before I paid for the S&H. I told him that I was shocked, he asked me why and I told him that I was pretty sure wasn't the only customer making these claims. His response was, no, not necessarily but most know what they are getting into...which I find very hard to believe. His comment was insulting to say the least. Clearly these terms are not made obvious and are meant to be deceiving and the company is fully aware of this. The agent told me that once I received the product I could not get a refund even if the product was unopened...however this was the only reason I found out I was in a "monthly obligation." On another note, the company is making false or unsubstantiated claims that have no evidence or grounds to back them up. Their product is caffeine based and have no other product in them to substantiate their weight loss results. The clinical trials they refer to are also misleading.
I would like a full refund of $65+ but at the very least, the company should be held liable for false and misleading advertising. Under the fair trading act companies are not allowed to advertise in such a way that cons customers into purchasing a product.
Hi ***,
I hope you are doing well!
I first want to apologize if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We believe we go above and beyond to provide transparency to our customers. We do this because the customer experience is our highest priority. We have a great product, so there is no need to hide behind shady business practices, like so many of our competitors.
As such, I believe you may have misrepresented your experience with our process:
- I have attached a screen shot to show the "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon.
- With the initial 2-week sample that you received, we also included an insert that lays out the program details as well.
- Our product is not caffeine based. It contains caffeine for the reason that many customers enjoy the boost it gives. Our main ingredient is Meratrim, which has strong double-blind, placebo clinical trials that support it's efficacy. We also offer a caffeine-free version of our product for customers that are sensitive to caffeine. The results are the same with this version.
In either case, I have refunded your order and wish you the best of luck on your weight-loss journey.
Thanks!
Company enrolls consumer in auto program without providing this information when paying for the "free trial". I never received the product.
Company deludes you into enrolling into a membership. No where during the trial period does it explain that. I ordered the trial product, and was not aware that you are enroll in in a membership if you do not cancel within 14 days (did not recieve the "free sample" for almost two weeks. I noticed today that I had been charged for a full months supply without my consent. Not only did I pay for it but I did not recieve the full month. I spoke with "Roger" and he was very unprofessional and told me that basically I should have called in the 14 days. I didnt realized I was charged because I never received anything. He told me that I would have to take this up with the post office or send the bottle back (which I dont have!!). At one point he hung up on me and I had to call him back. I just want my money refunded!!
I want the money for the full month of product refunded to my account.
Hello Whitney,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling.
Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days.
We do understand that misunderstandings happen, so I've released a full refund for the full-month supply of $65.90 that you were charged. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right.
Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
I cancelled my subscription and was charged. My cancellation email says any ongoing charges would be cancelled.
I sent an email to the representative asking for a refund. I called a supervisor and he would not reimburse me and honor what my cancellation email said.
I want my full $59.95 refunded back to my account
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. I looked into your account and confirmed that it has already been closed and i've also released a full refund for $59.95 for the full-month supply that you were charged for. Your Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.