DietSpotlight Reviews (%countItem)
DietSpotlight Rating
Address: 7320 NW 12th St STE 110, Miami, Florida, United States, 33126-1913
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In exchange of a free sample of the product, the company automatically enroll you in a monthly subscription.
The enrollment is written at the bottom of the web page but you never receive an email regarding this confirmation and the enrollment. The only reminder that you have is a charge after 20 days :)
When you are charged, the shipment is already sent and there is no possibility to sent it back or to get a refund.
Get a refund as things were not clearly explain or highlight on the web page. The "qualification" page doesn't mention a subscription it is only mention (and nicely hide) on the payment web page.
Hello ***,
We are sorry for the inconvenience this *** have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. As of today you never contacted us to cancel not even through email. We do understand that misunderstanding happen and we offer our trial for the customers to make sure the product does work for them. I've authorized a full refund for the last month of the product for a total refund of $75.90. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you *** have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I tried Diet Spotlight Boost. Had a bad reaction, ringing in my ears...just with the sample pack. Stopped taking it.
I tried Diet Spotlight Boost. Had a bad reaction, ringing in my ears...just with the sample pack. Stopped taking it. Unknown to me, I was on auto-ship and the the price of the product ($75) was not disclosed. I sent them an email to cancel but they sent another bottle. I had to call to cancel! They only offered to take $30 off the last bottle.
Full refund of the the two bottles, ~$150.00 I am concerned about the bad reaction I had, not entirely sure this product is safe.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen and we offer our trial for the customers to make sure the product does work for them. I've authorized a full refund for the two full-month supply you were charged for. I released the refund of the charge of $121.80 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
They continue charging your credit card after the "free trial" without your permission! They won't stop when you ask them to!
They offer a free trial, paying only shipping. Then they continue to bill your credit card without your permission! They continue for months, even though you ask them to stop! I have a screenshot stating "to continue after the trial, to contact them". I never did, that's means I never wanted to continue! Terrible way to scam people!
A complete refund!
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. As of today you never contacted us to cancel not even through email. We do understand that misunderstanding happen and we offer our trial for the customers to make sure the product does work for them. I've authorized a full refund for the two full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account for the last month charge, you have been receiving for the last three months and are in possession of all products sent. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Document Attached***
Please don't lie & say I never contacted you by email. Here's my proof!
From: Michael Smith
Date: Thu, Jun 14, 2018 at 1:39 PM
Subject: Re: Revdex.com Complaint Case# 90448548 (Ref#XXX-XXXXXXXX-XXXXXXXX-XX-XXXX)
To: Revdex.com
Thank you, I am satisfied now. I hope this company doesn't keep continuing to do this to other people. It's very stressful to go through. I've been going through a cancer biopsy recently & this added stress did not help!
Hi ***,
As stated in the last statement we have refunded the remaining two charges of $65.90 back to your account as of June 13th, it does take anywhere form 5-7 business days for the funds to show back to your account.
Unauthorized charge. No help from customer service.
I signed up to try a free trial on 5/20/18, with no indication that I was being signed up for more than just the trial. Today, 6/04/18, I see a charge for $65.90 from this business. I called my bank and they gave me a number to call and stated that the order was still in the warehouse and not yet shipped out. I called Dietspotlight customer service and the man told me that it was already shipped and the best he could do is offer me 50% back. I do not want the pills, and I do not want 50% bank. I want my full refund. He apologized but said there was nothing he could do. After telling him I would be disputing the charge with my bank he canceled my account but did not off any refund. I have no account number, no order number, and no way to know that I was going to be charged for something I did not want. I did not receive any emails, regular mail, or phone calls indicating that I was signed up for any sort of account through this business. Which also left me with no way to cancel anything I was signed up for. Very unprofessional and my "customer service" call sounded like a man hanging out with friends in his living room.
I would like a full refund of the money to my account in a timely manner, this is money I was counting on having for my children.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the two full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund and surprised it was actually posted. My reason for not accepting this response is the way this was handled for myself and apparently many others. It seems that for all of the customers posting on Revdex.com, refunds were only issued because your lack of customer service was made public. I am positive k would have never received my refund had I not taken it to this level. Thank you the refund but I will be sure to warn anybody I know of your less than professional practices.
Hi ***,
I am sorry you feel this about our business we don't just process the refund because the customer left a complain on the Revdex.com, we do it for customer satisfaction and I'm sorry that was not offered to you when you called. Also, we just don't have angry customers we have been in the market since 2008 and have recurring customers who love our product unfortunately many time customers take more time to write a bad review and less time to write a good one.
I ordered the trial and called to cancel but they continue to send product and charge my account!!
I want a full refund of all charges! I only ordered the sample and was told when I called I need to order two more months and try it and see no results then they would offer full refund?? They would not take back the one bottle I received by old me I received two bottles, which I didn't! Charged my account and could not take product back and would only offer me a $20 refund!! This company is scamming people!! I want my money back!
Full refund!!!
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the two full-month supply you were charged for. I released the refund of the charge of $131.80 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
3/25 called to cancel this service. Sent new trial , sent email to cancel, not cancelled instead sent full size product and charged.
On 3/15/18, I received a sample. 3/26 I called to cancel this subscription. Kevin offered to send another trial with a lower caffeine dose. He also said, (because I asked that I not have to call again) that I would not have to call and cancel, that this was just a sample and not to worry. I didn't realize that this is the way this organization makes money, by tricking customers, making them believe they are sending you a sample and you don't have to do anything, when in truth you have to communicate ONLY with Kevin.
The sample was sent. My Mom was rushed to the hospital 4/5. I was at the hospital for a month with my mother, until 4/29 when she was released. When I got home and retrieved my mail, the sample was there. I checked my email and there was also an email from DS. I got busy. I didn't have time to try this stuff, so I decided to cancel. On 5/3 selected an email from DS and wrote, "Please cancel any future shipments and my account. Thank you". I hadn't noticed, but they sent me an email. Since the first line was thank you for contacting DS, I assumed the subscription was cancelled. I went back to taking care of my Mom. I learned on 5/30, when speaking to Kevin they were attempting to sell me again, and in the middle of the email telling me I had to call Kevin to cancel. I didn't see that, as I assumed the email was confirmation. Since I didn't reorder this product when I originally called to cancel, I shouldn't have had to call to cancel. Kevin offered to send a "no obligation sample", his words. This is the sells tactic they use when you call and cancel, they send you a no obligation sample, without explaining that the process has started over again and you have to take time to call and cancel with Kevin, when an email should suffice. 5/20 I checked my P.O. Box and they had sent me a bottle of pills. Pills I did not order, want or need. They had sufficient notice to cancel my account without charging me anything. When I checked my checking account they'd charged me $59.95.
5/30 I called and got Kevin again, he tried to act as if he wasn't the person I originally spoke with, but it was. Instead of just canceling my account and offering me a refund (i offered to return the product) he begins arguing with me about the process and why I didn't call or email Kevin directly. What happened to good customer service? I told him my mother was in the hospital for a month, that's why I didn't call or email him. I told him this a number of times. Really, this was the last thing on my mind, and a customer shouldn't have to jump through hoops to cancel. If customer service received my email why couldn't they forward it to Kevin and have him cancel the account. Further more, if they are customer service isn't that something they should do anyway? This organization uses dishonest tactics to make money. I've dealt with many companies but nothing as shady as this. The whole purpose of customer service is to service the customer. I want a refund of $59.95 that was charged to my account on 5/15. This company had sufficient knowledge that I wanted my account canceled. They should honor all request to cancel whether by phone or email. Email is written and should be honored period. That's good business!
I would like a refund of $59.95, that is the amount taken from my account.
Hi ***,
We are sorry for the inconvenience and difficult time you had when you contact our customer service department. Customer satisfaction is our priority and it was not fulfill in that call, the representative should had definitely provided a better solution to your problem. We understand misunderstanding happen and emergency occur it's our job to make sure you're happy with our product. As of today I have refunded both charges of $59.95 for a total refund of $119.90, please allow 3-7 business days for the funds to appear back on your account. If you have any further questions or concern please feel free to contact me at ***@dietspotlight.com.
(The consumer indicated he/she ACCEPTED the response from the business.)
This should have been the response when I called. A customer shouldn't have to get upset and threaten to call a lawyer or go to the Revdex.com to get situations resolved. Great companies empower their employees, so they can provide an excellent customer experience. Then customers will be inclined to come back.
Online I signed up for a free sample and to only pay shipping and handling. I then was charged $65.90 on 5/25/18. This is unauthorized. Want refund
I want the $65.90 returned to my bank account and my bank card to be erased from this company. This sample made me sick and I never got anything else anyway to be charged nor did I want it. I only signed up for a free sample and paid shipping for that. I specifically unchecked the boxes that asked did I want a trial or sign up for more of the product.
Please deposit the $65.90 back into my checking account
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
I was charged for a diet pills after being told that there was no recurring fees. I called them and was told that I could only get $15 out of the $65.
I was charged for a diet pills after being told that there was no recurring fees. I called them and was told that I could only get $15 out of the $65. I was also told that they do not recycle products and that was the reason why. I never opened the package the pills were sent to my house in.
To not use shady business practices and make certain that the customer understands the recurring fees instead of hiding it in fine print after being told there would be no more charges for accepting the sample.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Website solicited you only pay $10 for a free sample of diet pills but in the fine print they say they will sign you up for subscription for $100 a mo
Website solicited you only pay $10 for a free sample of diet pills but in the fine print they say they will sign you up for subscription for $100 a month if you don't cancel within 14 days. They charged my visa $84.90 when I called them about it they said it has already been sent out. I called visa to reverse they said they can't do anything because it's in their terms and conditions.
Sample order #XXXXXX
Cancellation Notification #XXXXXX
I want a refund on the first month of subscription sent out to me without my consent.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, a full refund was already processed on May 15th when you sent us an email. Please allow 5-7 business days for the funds to appear on your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Business never responded to atfemlts to attemots to cancel and refund my subscription.
On 3/21/18 I placed an order for a sample of DietSpotlight Burn HD (order no. XXXXXX). Two weeks later I received a full bottle and charge for $65.90 because of the hidden and shady infor about signing up for a subscription when you purchase the trial. I sent an email to diet spotlight requesting to cancel my subscription and ask for a refund because the product made me sick. I never got a reaponse and was again charged $65.90 for a second month of product. I am extremely frustrated with the difficulty of canceling as it has cost me valuable money at the fault of the company.
I require a full refund of $131.80 for both unwanted months of DietSpotlight, especially as I made efforts to cancel and the product made me sick.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. When you called we offer half a refund and the rest when we receive the product, as a courtesy the remaining $131.80 have been processed back to your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
They would not issue a refund no matter how many times I have called.
I have been wanting to cancel the "free trial" subscription since April 4, 2018. Instead of letting me cancel they keep extending it. May 2, 2018 I called to cancel instead he told me to order. I said if that what it takes to cancel I will, but the I realized I was being scammed.So I asked to cancel and he said it was processed. He still can cancel my order, but told me I will like the product. Even though I have not tried it yet. I want a full refund and they can keep whatever product they were trying give me.
I want a full refund in exchange of returning the product.
Hi ***,
We apologize for the inconvenience this may have caused, customer satisfaction is our priority and we are sorry your account was not cancelled when asked. Due to the confusion, the product will not be shipped to you and we have refunded the full amount of $54 back to your account please allow 3-5 business for the funds to appear back on your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Company aimlessly billing for something I never signed up for. My Charge card was billed $65.oo on a supposed IN PERSON Transaction.
I ordered a sample for $3.95 cents which was charged correctly. 15 days later another charge appeared on my CC. This was not authorized, I only signed up for a sample, I read everything very carefully to incur additional charges. The transaction registered as in-person which it was not I don't even live in that state. AGAIN I NEVER SIGNED UP FOR ANY RE-OCCURING Charges. Only the original $3.95
I want a full refund, I also want them to stop in properly charging people for products they did not agree to, receive, or want. Company needs to apologies and place preventive measures for future customers.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. When you called we offer half a refund and the rest when we receive the product, as a courtesy the remaining $65.90 have been processed back to your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Auto-enrolled with no receipt or confirmation, no way to cancel.
I ordered a trial of one of their products, but never received an e-mail confirmation. I didn't even know if it was processed or not. I don't remember ever seeing a trial, but I do remember a bottle of boost showing up. The packing slip had very little detail, no receipt, no subscription info. I thought maybe that was the trial? A month later, another bottle showed up, so I checked my credit card statement. Sure enough, they'd been charging me for these. All I could do was dispute the charges with my credit card company, because I had no info on who's sending it. When I disputed the charges, they showed that I signed up for the trial (and subscription), which is accurate, but their response was the first time I'd seen all this info about how to cancel the subscription. Of course, now they won't accept returns because it's been too long.
Basically I signed up for a trial, which started a subscription... but they didn't provide any receipt or confirmation, by e-mail OR with the product. I had to dispute the charge with my credit card company to get their information.
the customer service representative I spoke to offered a $25 employee discount as a partial refund on one of the bottles, claiming that was the best he could do for me. But I believe I'm entitle to a full refund, so I'm seeking the remaining $126.80. I'm also more than willing to return both bottles of Boost I received. Both are unopened and have been stored in a climate controlled office since I received them.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $151.80 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for understanding and for the quick resolution.
Was given misleading information about trial now the company refuses to refund charge that I didn't authorize.
I placed original order on March 13, 2018. I called to cancel order because my doctor advised me not to take due to it making me nervous and jittery. When I called to cancel I was offered a trial of a caffeine free version. The gentleman told me that they would give me ample time to take to my doctor to get the product approved before trying it, then time to see if it actually worked. It was my understanding that I had until April 28, 2018 to cancel the next shipment. I was not happy with the sample which upset my stomach so I started the process of trying to cancel all shipments.
I received an email stating that the hours of operation were from 8am to 7pm eastern time. I get home from work around 6:15 and tried several evenings starting on April 20th to call and get the next order cancelled but kept getting a recording. I thought since my original called was on Friday that they had closed early. I tried again on Monday with no success. I could not get home in time to call on April 24th so I tried again on the 25th. When I received another recording, I emailed the company on April 25, 2018 which was still in my cancellation time frame and stated that I couldn't reach anyone on the phone, so to please cancel my order. I had not received any email notifications that any more product had been shipped. I received an email today stating I still needed to call to cancel, but the actual office hours were 8am to 6pm. I took off work early today and called to get the shipments cancelled and was told that it was too late that it had already been shipped. When I stated that I had until April 28th to cancel he said the date was April 20th. This would not have given me time to get the sample product to my doctor to have approved and then take the samples. I also have not received any communication stating a shipment date or that additional product had been shipped.
I would like for the charges to be refunded to my account. I feel like the company posting incorrect hours is false advertising and they are trying to make it more difficult to cancel by not allowing you to cancel by email. It is not good business practice to make communication difficult. I made a valiant effort to get the shipment cancelled before the trial was up. I also don't think they should be allowed to charge my account without some type of communication. I have not received the product they say I was billed for and I would like my account refunded.
Hi ***,
This Yedy we recently had contact through email, as per my email sent today we have refunded the full charge back to your account. If you have any further questions, feel free to contact us.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company continues to bill my credit card even though I've told them 3 times to stop sending me their product and to quit billing me.
I ordered a free trial of a product called HDBurn from Diet Spotlight. I was only to pay shipping and handling. If I didn't want the product for any reason, I was to inform the company within 15 days of delivery of the product.
The product arrived at my home on 1/6/18. I used the product for a couple days and decided I didn't like it. I contacted DietSpotlight within the 15 day timeframe and indicated that I no longer wanted the product, but DietSpotlight proceeded to bill me for $95.90 even though I informed them that I didn't want the product. I contacted the company again and asked for a refund and asked that they stop sending me the product, but I was billed $95.90 again on 2/18/18. I contacted the company again for the third time and they continued to send the product to me and bill my credit card. It's clear that this company is scamming me. A representative from the company said they sent me forms as to how to return the product, but I never received any forms nor other information as to how to return the product. Regardless of not receiving the product return information, the company still kept sending me the product and kept billing my credit card even though I told them I didn't want the product. I finally had to cancel my credit card!
I would like DietSpotlight to refund me in the amount of $191.80 which is what they billed me twice. I also want DietSpotlight to stop billing me and quit sending me any products now or in the future! If they charge my account again I will request further reimbursement.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. On April 11th, we received a dispute from your bank on the charges in which we responded we received a letter stating we had won the dispute since everything was clearly stated when signing up for the trial. We do understand that misunderstanding happen, so I've authorized a full refund for the two $191.80 full-month supply you were charged for. I released the refund of the charge of $95.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
I got a "free 15 day sample" of a diet pill with my order only to be charged full price and sent more pills later. They would not refund me.
With my order, there was an offer for a free 15 day supply of a diet pill. I clicked it, took about 2 days worth and did not like it as it gave me palpitations. I thought that was the end of it. A week later, a charge to my credit card of $65.90 was issued. I then received a full bottle of this diet pill that I did not order. I called and was told the best they could do was refund me 50% and not take the bottle back. It is unopened, unused and I never asked for it.
I would like a full refund of $65.90.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. On April 26th was the day you cancelled and we did offer 50% refund and you kept the product. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. I released the remaining charge of $35.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
Unauthorized billing after multiple attempts to cancel 15 day "FREE" Trial that wasn' free at all.
Unauthorized billing after multiple attempts to cancel 15 day "FREE" Trial that wasn' free at all. Then was told I was out of luck in terms of a full refund and he would issue me 15 dollars back. I told him to cancel what ever shipment they have and he said, oh we cant do that. I did not approve any charge on my card. "
Order Number: XXXXXX
Ordered on 04/24/XXXX XX:XXam
Dear *** ,
Thank you for using Burn HD Welcome Kit (BRN-R59). This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request.
If you have any questions about the cancellation of this subscription, or if you would like to re-activate the same in the future, please feel free to contact our Customer Service team.)
This company is a horrible.
I do not want 25% off of your crappy diet pill. All i want is my money back!!!!!!!!!!!!!! Order Number: XXXXXX Ordered on 04/24/XXXX XX:XXam
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. When you called we offer half a refund and the rest when we receive the product, as a courtesy the remaining $44.95 have been processed back to your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
They would not let me cancel when I called. Completely misled me!
I called to cancel my subscription, which was very sneakily implied in fine print. The gentleman would not let me cancel and insisted I try it for 2 more months and would then get the money back for those 2 months. What?!? I do not like this product AT ALL and want ALL of my money back NOW!!!!!!!!! I called today and another person said he was kind enough to give me his trainers discount as they would not give me any of my money back. I have all unopened bottles and am not able to take them as the trial pills tore up my stomach. Terrible company!
COMPLETE REFUND NOW
Hi ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. After carefully reviewing your account, we can verify that you did call to cancel on March 6th and our customer service representative did not do it properly. We do understand that misunderstanding happen, so I've authorized a full refund for all three $95.90 charges that occur on your account, a total refund of $287.70 please allow 7-10 business days for the funds to appear back on your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was told my automatic payment subscription was cancelled, but I was charged subsequently.
I opted for a sample of this product and gave credit card payment information to cover S&H. There was a caveat in the fine print for auto-subscription and credit card charges, which I was aware of. The product was ordered and I called the next day to cancel the subscription to nullify the automatic payment. The representative agreed to the cancellation, and offered two more weeks supply of product 'cost-free'. I made certain that the automatic payment from my credit card was nullified before ending the call, since that was my sole purpose for calling them to begin with. This occurred in February, 2018.
On 3/16/18, my credit card was charged $89.95. I called on 3/21 and inquired as to why. The representative, saying his name was Michael, said that per my previous call in February, I was supposed to cancel the auto-subscription payment before 3/15. Otherwise, more product would be shipped to me and I would be charged. I told him that I was assured the auto-subscription had been nullified on my previous call. He said that they record the calls and play it back for me so that I could remember properly. However, he never was able to produce that when pressed. It resulted in 'my work against his', but he said that if I returned the product I would receive a full refund. He even offered to refund half of the money that day. On that same day, 3/16, I received $45 back to my credit card. He instructed me as to how to return the product. Michael said not to open it, but write 'return to sender' on the package and drop it back in the mail. I did just that after receiving the product from the USPS. I called dietspotlight.com back on 4/3 to confirm what I had done as being correct after giving ample time for the product to arrive. The representative, calling himself Jonathon, said that it had not been received as of yet. He asked me if the representative, Michael, I had talked to previously had given me a 'RAN'. I asked what that was. He said a Return Authorization Number. Michael had not mentioned that or given it to me. He then looked up and gave me a USPS tracking number for the packaged. I was able to find tracking information for it on the USPS website. It was picked up and processed and sent to a processing facility from Charleston, WV. It has been listed at this processing facility since 3/25. I've contacted the USPS to ask why it has not been delivered back to the original sender, and I'm awaiting a response.
Long story short - They lied about cancelling my auto-subscribe. The sent me product and charged my credit card anyway. They told me I could hear the recorded conversation, which they did not produce. They told me how to return it, but it seems I didn't get all the necessary return information. The product is with a third party now which conveniently lets them keep $45 of my money.
They lie and they consistently leave out information; intentionally in my opinion.
I want them to refund the full amount back to my credit card regardless of them receiving the returned product. The money was charged dishonestly and without proper authorization from my credit card.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. When you called we offer half a refund and the rest when we receive the product, as a courtesy the remaining $44.95 have been processed back to your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint was focused on the fact that I did call to cancel the trial. Upon calling, I was offered two additional weeks worth of product to try with the confirmed understanding that I would not be enrolled as a member, I would not have to call again to cancel, and I would not be charged any additional fees. Past a date unbeknownst to me, they did charge me and ship me product that I did not agree to.
When I called to ask why, they said they could and would produce a recording of the previous phone call to be conclusive about what was said between myself and the associate I spoke with - They did not produce this!!
They then said I could return the product by marking the unopened package 'return to sender' and I would be given a full refund.
I did this and waited at least a week, then called. The associate this time asked me if I wrote a RAN (Return Authorization Number) on the package - I was never given that!!
He said the package was not received yet, and He gave me a USPS tracking number to find the package. It had went to a processing facility in Florida where it had stayed for a period of weeks. I asked USPS why it hadn't been delivered back to the sender. They told me that the sender (dietspotlight) had to come to the postal service processing facility to pick up the packages that are 'returned to sender', and that they only did this sparingly; perhaps even once a month.
So, it would have been unknown to me, if ever, that I could have been assured the product ever actually made it back to the sender.- This also was never communicated to me.
My focused complaint about this company is that they lie to customers. They also conveniently leave out critical information in their correspondence. They are not transparent in their business dealings. Rather, they are misleading to the consumer.
I firmly believe that I never would have received the refund I was issued had I not made this Revdex.com complaint. While it does put my money back in my pocket, it does nothing to address the reasons for my complaint about this business.
Hi ***,
We are sorry for the inconvenience this may have caused and the confusion, the reason we process the full refund was not because of your complaint to the Revdex.com it's because we believe customer satisfaction is our priority. Our customer service representative may have not been clear enough when explaining but they did say we *** offer a full refund once the product is received back, as you can see as per tracking XXXXXXXXXXXXXXXXXXXXXX, the product you refused has not been received in our shipping department yet because it has been in a processing center in Kentucky since March 22nd. If you have any further questions or concerns please feel free to contact us we are more than happy to assist.
Called to cancel free trial. Wouldn't give refund and charged me more.
I called to cancel my free trial. They had already charged my card for a months supply(before the trail expired) and would not let me cancel. Then, checking my account after the call, they had charged me an additional 60.00, which they did not tell me they were doing. Terrible customer service and refund policies. TOTAL SCAM!
Cancellation of auto renewal and full refund
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen, so I've authorized a full refund for the full-month supply you were charged for. When you called to cancel you agreed to be charge $60 for an additional two bottles, on April 3rd when you called to return the product back to us we provided a return authorization number to return the product back to us.I released the refund of the charge of $115.95 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.