DietSpotlight Reviews (%countItem)
DietSpotlight Rating
Address: 7320 NW 12th St STE 110, Miami, Florida, United States, 33126-1913
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I am giving this company one star because negative stars are not an option. The only thing this company is good at is deceiving sick people with their slick, hard-sell approach while feeding off the desperation of these people. They slide in under the guise of making the public understand the negative effects of other health products while telling you theirs is the only one that works. I am not easily deceived by these tactics but they got me this time. Twice. The first time I forgot to cancel after the trial. They convinced me that the product will really work given time. So I purchased the recommended product, out of the desperation previously mentioned. I haven't yet had time to finish all the product but it isn't working so I called to get the promised refund. The shark I talked to first promised that I would get a refund, no questions asked. "Some people even wait a few weeks to make sure they don't gain any back" the first shark said. The second guy wasn't so much a shark as a mop-up guy who talked so much and fast that I couldn't get a work in edgewise until I lost my temper. The mop-up guy informed me that I had gotten a special deal and the account was closed after that deal and no further money would be forthcoming, regardless. I said I haven't had time to take all the product. His answer was, "that is not in our control"! I know these type people are running rampant deceiving and bilking money from innocent people who honestly need help. And, sadly, reviews are the only resource we have if we can find them when we need them. Hopefully my experience will help someone pass *** these crooks and get help from an honest reliable source.
I ordered a sample of their Burn TS product with the instructions NOT to ship any further orders without my permission. I followed up with these verbal instruction with an e-mail to the representative not to ship without my permission. Even after 2 request not to ship any further product, on 10/3/2018 I received another order of their product and my charge card was charged $89.00. The day I received the product in the mail (10/3/2018) I called and was told by Dominick to return this product by just handing it back to the mailman and when they got it back I would a refund. After placing this item in dispute I was advised to make sure that I could track this return to verify that it did get returned and handing it back to the mailman would not allow for me to prove that I returned this item. I requested that they have this item picked up so I would have a receipt for sending it back. I have been advised to cancel my charge card to prevent further shipment from showing up on my charge card account. Since I made two separate request for their product not to be sent I would like a full refund and have them pick up this item at their expense.
Product_Or_Service: Burn TS
Order_Number: None Provided to me
Refund 1) Full refund for the product I did not order. 2) For Burn TS to have this item pick up at their expense.
Hi ***,
I hope you are doing well!
I first want to apologize if you felt like you were deceived at any point during the process. Over the years, we have taken several steps to ensure all customers are aware of the program. We believe we go above and beyond to provide transparency to our customers. We do this because the customer experience is our highest priority. We have a great product, so there is no need to hide behind shady business practices, like so many of our competitors.
As such, I believe you *** have misrepresented your experience with our process:
- The "Billing Terms & Conditions" that you need to accept before processing the order, by checking the box above the submit button. In these terms and conditions, we clearly lay out the program details:
Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter.
- With the initial 2-week sample that you received, we also included an insert that lays out the program details as well.
Your account was closed & refunded $89.95 back on 10/3 at 4:42pm - with a transaction number of XXXXXXXX - back to your method of payment. You do not need to send us the product back.
We wish you the best of luck on your weight-loss journey.
Thanks!
"Free" Trial scam
When attempting to sign up for their free trial requiring that I only pay S&H I was automatically signed up for recurring billing without being informed.
The company needs to pull it's "free trial". The company is also ver aware of their scam as they also include an obviously fake phone number to call and cancel with.
Hi ***,
We do not offer a "Free Trial". No where on our website, or through the sales process, do we characterize the offer as a "Free Trial". We recognize that other companies mislead customers with confusing wording, but with the customers best interest at heart, we stray away from misleading marketing.
In addition, before completing the checkout process, all customers have to agree and click a checkbox with the following "Billing Terms & Conditions":
- Billing Terms & Conditions: Order a sample of Burn TS for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you cancel within 14 days. Otherwise you will be enrolled in our Burn TS Member Program, where we automatically send you a one-month supply of Burn TS in 14 days and every 30 days thereafter for just $59.95 plus $5.95 shipping and handling. To change shipping frequency, cancel or extend your trial, call XXX-XXX-XXXX. If you are not interested in a sample, click here to buy our product on Amazon.
In your specific situation, you were not charged for a full months supply as you called in during the sample period. In addition, we also refunded the $3.95 you paid for the shipping and handling of the 14-day sample.
Thank you!
I was billed fraudulently by this company and was sent a bottle of product THAT I DID NOT ORDER with a generic collate (no customer info, no order #).
I was billed by this company fraudulently and received a bottle of a product I did NOT order - I ordered a sample a few weeks ago and only paid shipping but did NOT consent to any sort of future billing/shipping plan and was HIGHLY upset when I received a bottle in the mail and then went and saw that I had been charged nearly $70 on my credit card!!! I never received any sort of email to alert me of anything being ordered/charged/shipped, and the packing slip included with the product I received is a generic one that has NO order number and none of my information listed on the slip to indicate that I specifically ordered it. I believe this is a SCAM and I have already reached out to the company TWICE to indicate how upset I am about this situation and have demanded a refund as well as a shipping label to send this item back that I DID NOT ORDER. I sent them a screenshot of the charge as there is no other means by which to associate the product they sent with any order to cease whatever fraudulent billing program they attached my card information to! I do not want to receive this item that I DID NOT ORDER and I DO NOT WANT TO BE CHARGED FOR SOMETHING I DID NOT ORDER. I want a refund, and I am trying to dispute the charge with my credit card company! Please do something about this company and their ongoing scam!!!! These charges were UNAUTHORIZED!!!!
I want a shipping label to return this product that I DID NOT ORDER so that I can receive a REFUND for this product that I did not order and did not consent to being charged for!!!!
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of $65.90 back to your credit card. Please allow 3-10 business days for it to reflect on your credit card, depending on your bank. Also, do not worry about sending us that bottle back, we have closed your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
They offered a refund as requested and cancelled any forthcoming orders for this program I was unaware I had been enrolled in, and they closed my account, stating I did not need to return the product I had received. I am glad that my concerns were addressed, and while this matter is now resolved, it caused me a great deal of stress to have been hit with an unexpected charge as such. I am glad that the company made things right and corrected this issue in a timely manner.
Company dups you into enrolling into a membership. In no where during the trial period does it explain that.
I order the trial product, and was not aware that you are enroll in in a membership if you do not cancel within 14 days. Product does not work at all nor does it do anything that it is specified to do. I have been trying to call can cancel but can never get through to someone. Do not want anything to do with the product
I am willing to return full unopen bottles for a full refund. If someone can please contact me on how to return.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Also, do not worry about sending us the bottle back, I have closed your account. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund of the one of the orders, but I will also need a refund the 65.90 that was taken out of my account on 07/30/18. I will be returning two bottles of product.
Hi ***, we found the second order and released the refund of $65.90 back to your card; you do not have to send us the bottle(s) back. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
I was charged and refused a refund, even though I have not recieved the product.
On August 25, Saturday, my checking account was charged $60 by diet spotlight. I live in hawaii and our whole state was under a hurricane warning since August 23. I had other issues at hand and remembering to cancel a subscription was not one of them. Being that it was the weekend, I was not able to contact anyone from diet spotlights customer service. So I called first thing Monday morning, august 27. I told them I did not want the product and wanted a refund. They said they could not offer a refund if the product was already shipped, even if I refused the package when it arrived. I kept complaining and they then offered a 50% refund. But they said that was all they could do. I want a full refund! I was not even given a choice to be able to contact them because they took a payment out over the weekend while they were supposed to be closed! Unfair and certainly not what I need right now, after having to spend my hard earned money preparing for a hurricane.
I would like a FULL refund
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I have released the refund of the remaining balance of $29.95 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
There is no way to effectively cancel the service. DietSpotlight LLC provides no instructions on how to cancel or prevent more orders.
8/24/2018 received an order in the mail and was charged $65 on my debt card with NO prior notification. They did NOT provide information on to prevent the shipment or the shipment or charge. All they provided was information on the product and NOTHING more. I am now in the process of disputing the charge AND cancelling my credit card to prevent any additional charges to my card. I will consider myself very lucky if I ever see my $65 again!
I would like a refund and apology for the charge without notification!! I would also like the company to provide cancellation information and any new customers, I feel this should be a requirement of ALL companies, and illegal if it is NOT provided.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so a full refund of $65.90 has been released back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
Company offered a FREE sample THEN charges your credit card for an unauthorized amount.
I ordered a FREE 14 day sample of a diet product for $3.95 shipping. I received the sample. Shortly after I noticed an unauthorized charge on my credit card. I called the company and they told me they shipped a 30 day supply to my Florida address. I was not there to receive this product and did not ask for this product. I did cancel any further product from processing. DietSpotlight did issue a $25 dollar credit at that time.
I would like a remainder of $40.90 credited to my account.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a refund for the remaining balance of $40.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate and accept the refund. I would like you to consider allowing the product to sell itself allowing people to self order rather then a automatic program which numerous people are not aware of resulting in most of your complaints.
Thank You
After signing up for a free trial for a supplement, I was charged for a full subscription a few days after the trial application.
I signed up for the trial with the email: ***@ymail.com
But then on the 18th of August I was charged $84.90 without any prompt or confirmation. Note the trial I signed up for costs shipping of $10.95 only. Transaction details for trial:
VISA DEBIT PURCHASE CARD 4032 DIETSPTLIGHTXXXXXXXXX XXXXXXXXX on 24th July
The transaction details for secret subscription service that I was not told about $84.90: VISA DEBIT PURCHASE CARD 4032 DIETSPTLIGHTXXXXXXXXX XXXXXXXXX on 18th August
With a debit card ending in 4032.
I was not sent any confirmation emails or notifications informing me of the 'secret' and unseen cost.
This is unacceptable on the company's behalf/
I would like a full refund. This transaction and subscription was unauthorised.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released a refund of $84.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer service manager "Kevin E" extremely unprofessional, rude, sarcastic and of no help to me at all.
First off I ordered a free sample of boost which I paid for shipping and it never came in so I called and cancelled my subscription which I was going to do either way. Then I'm charged $75 for a bottle of boost which I did not authorize and did not want so I called customer support. Obviously I was irritated and wanted a refund because the product is bogus and the shipping can't be trusted. I talked to a "Kevin E" which is supposedly the manager of customer support which told me they couldn't do anything for me even if the shipment was never picked up and returned to the sender because it could not reach the shipping address. He proceeded to be sarcastic rude and of no help to me at all. He actually got smart with me over the phone and decided he wasn't going to explain anything to me. His customer support was honestly the WORST I've ever had in my life. He finally caved and gave me a twenty dollar refund of my $75 purchase that I never agreed to. Obviously if you can give me a $20 refund you can give me a $75 refund. Terrible experience and I'm sure it's a bogus product if it's anything compared to the people distributing it.
I would just like my full refund which is a measly $75.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've released a refund for the the remaining amount of $55.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund that's all that I wanted thank you. Hopefully you all will do something with this Kevin person since he has a sarcasm issue. That's not very good customer service. Again thank you for the refund.
I have mistakenly asked for a free trial, now I want to unsubscribe but none of the numbers of the customer service work
Date of purchase 08/19/2018, date tried to use the number 08/20/2018, order number XXXXXX
Discontinuation of the subscription
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. I have cancelled your subscription and refunded you the charge of £5.95 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank.
Could you please let us know which phone number you attempted to call so that we can make sure this does not happen again? Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
The number that is not working is XXXX XXX XXXX.
Thanks for the prompt solution!
Double charged me. Claimed they did not even though I had proof.
First told me there was no order associated with my name, order #. Then put me on hold forever to check. I feel like they were hoping to tire me out and I would hang up.
Then blamed the bank. Then said I must be reading my bank statement incorrectly!
I want them to investigate the "unauthorized" charge and refund my money. Going through my bank, I would be required to close my debit card and change over all of my autopays. This is extraordinarily inconvenient, especially since they are the ones who double charged me!
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund for the charge of $59.95 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. We only have record of one charge for a 1 month supply, so if you can send us proof of the second transaction that would help us find a second charge since right now your account was only showing one. Again, we are very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she DID NOT accept the response from the business.)
At first, I was repeatedly told he couldn't find the transaction via PayPal where I gave him the account number for the order, my name and the zip code. I was placed on hold multiple times while he tried to find that order.
What further proof do you need of the second transaction? I told the customer service rep the date/time of the duplicate transaction. He didn't ask for further proof or how to submit. He told me to contact the bank. To dispute with the bank, they cancel my debit card which is associated with all of my auto-pays. Which means, I would be required to spend my time b/c of your companies errors.
Also, your policy is not clear on your site for returns or a recurring charge. It should clearly state money back guarantee minus the cost of return shipping for unused product. Also, if you are charging monthly, I need to agree to that prior to clicking pay now. A package insert does not qualify as approval. Where is that policy located? Where does someone agree to that prior to purchase? It's certainly not on your checkout page or product page. it's also not mentioned in the post sale email.
Hi ***,
I'm not sure I understood your response.
On my end, I only see a transaction that was processed through paypal, which has already been refunded. If you have a transaction that was processed directly with a credit/debit card, please send me a screenshot of that transaction in your bank account.
You need to provide proof that you were charged twice. With this proof, I will be better able to locate your second transaction and refund it.
Thanks!
William
From: ***
Date: Mon, Sep 17, 2018 at 12:13 PM
Subject: Re: Revdex.com Complaint Case# 90458364 (Ref#XXX-XXXXXXXX-XXXXXXXX-XX-XXXX)
To: Eneida Cardona
Happily!
*the above transaction is the one you said you could not find. I had attempted to pay with my debit card, but your system kept taking me back through the payment loop and wouldn't process. I did not receive an email confirmation that a payment had been processed. I also didn't receive duplicate product.
This was the payment I ended up making via PayPal.
08/06/2018
This company trick you into signing up for auto subscription. I wanted to try them out and then decided not too, when they then had a better deal and I got suckered in to that deal. I purchased "trial" subscription on 7/26 and Got the 2 wk supply in 7 days and before I could even try it I got BILLED and the monthly bottle on the same day which was 8/13. NOT EVEN 2 FULL weeks. Very upset that the company leads you through many slides while you sign up for the trial to lead you to believe that you are not signing up for anything else. You have to choose no several times for extra deals. Because you check the terms and conditions - you automatically sign up for the subscription. Its incredibly sad and shady that this company only makes money by tricking people. I am incredibly disappointed. I would like a refund. I call to only be told I get a $20 refund for something that has just now been 2 wks and DOESN'T work. Also before I got into that I wanted my money back AND to cancel I was getting emails for that exact same thing!!!! So that there tells you something too. I will be giving these ppl a bad review on Amazon too.
I want my dang money back. It doesn't help that my husband just got back from deployment and then this happens to our bank acct.
Hello ***,
We are sorry for the inconvenience this may have caused. We take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page, and package insert you receive, do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I have released the refund of the remaining balance of the charge, $45.90, back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my money
Trial subscription was not clear that you would be placed on automatic monthly membership
I understood the trial agreement to read that I would be able to CHOSE to continue a monthly subscription if I liked the product. I called customer service and was talked over and was basically told "too bad" when I requested my full refund because it was "clearly stated" in the agreement that a monthly membership would be automatic. I want a refund immediately of $65.90 that I did not authorize.
I expect full refund immediately of $65.90.
Hi ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
I ordered a trial for $3.95 which somehow enrolled me, I tried to cancel, they wont refund my money. I was charged $59.95, they said 120 day refund
Ordered a trial for $3.95, then emailed to cancel shortly after. they said I had to call. I checked my bank account and they charved me $59.95 + tax after I emailed to cancel. When I called they said that they cannot refund my money, nor can they take back the product. I didnt want to enroll, their site is very minimal, very little information. IT clearly says on the site 120-day money back guarantee. You cannot click on that, there is nothing on that site to indicate that you are stuck with product and charged the fee. I want a refund and they need better "fine print" because I can find NONE.
I want a refund for the bottle of pills that was shipped to me that I do not want.
Hello ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstandings happen, so I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at (XXX) XXX-XXXX with any further questions or concerns that you may have.
Very unhappy with this company as they trick you into signing up for auto subscription. I called and cancelled right away but was not allowed a refund
PUrchased "trial" subscription on 7/13 and received full bottle 7/30. Very upset that the company leads you through many slides while you sign up for the trial to lead you to beleive that you are not signing up for anything else. You have to choose no several times for extra deals. Because you check the terms and conditions - you automatically sign up for the subscription. Its incredibly sad and shady that this company only makes money by tricking people. I am incredibly disappointed. I would like a refund.
I would like a full refund for the unwanted bottle of the supplement sent to me for $69.50. I will return the product unopened.
Hi ***,
We are sorry for the inconvenience this *** have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen but a better solution should have been offered to you. I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account for the last month charge, you have been receiving for the last three months and are in possession of all products sent. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
I want to acknowledge that Diet Spotlight responded immediately after the complaint was filed and refunded me the total amount of the first shipment. I am very happy that they took the complaint seriously and I appreciate their response.
Thank you.
After the 14 day trial period I began experiencing an allergic reaction to the pills. I purchased the product on 6/22/18 and received the pills 3 days
After the 14 day trial period I began experiencing an allergic reaction to the pills. I purchased the product on 6/22/18 and I began emailing the business on the July 15th and every day after that and told them I did not want anymore of the pills and do not charge my account. The pills arrived the next day and a $69.99 charge was taken out of my account
After the 14 day trial period I began experiencing an allergic reaction to the pills. I purchased the product on 6/22/18 and I began emailing the business on the July 15th and every day after that and told them I did not want anymore of the pills and do not charge my account. The pills arrived the next day and a $69.99 charge was taken out of my account. I would like a 100% refund as the pills are of no use to me. Risking my health and finances for a worthless product is ridiculous. They refused to refund my money. I probably will close my account so they don't make anymore fraudulent charges to my account! WHAT A SCAM!
Hi ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen but a better solution should have been offered to you. I've authorized a full refund for the full-month supply you were charged for. On July 12th we processed a partial refund of $25 back to your account, I released the remaining charge of $40.90 back to your account for the last month charge, you have been receiving for the last three months and are in possession of all products sent. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
(The consumer indicated he/she ACCEPTED the response from the business.)
I deserve a FULL REFUND for a product that I cannot use! Thanks
I deserve a FULL REFUND for a product that I cannot use! Thanks
Hi ***,
A full refund has been processed back to your account, $25 when you called on July 12th and $40.90 on July 24th, please allow 3-5 business days for the funds to appear back to your account.
Dietspotlight refund credit
I received an order from Dietspotlight and wanted to return it. I called and spoke with someone who cancelled the order and issued a refund. I received an email stating both actions were done, however, checking my account the credit never came through. I called the bank and they opened a claim and made the adjustment. The credit went through my bank for the amount of $95.90 8/1/17. I checked my account on 10/21/17 and the credit was reversed and debited the $95.90 from my account. The bank said Dietspotlight said I never returned the product of which I did by following the directions of the Dietspotlight rep. The bank did not issue my credit even though I showed proof of the emails received and a picture of the item returned to sender. I am seeking my credit for $95.90 as I never used this product and returned it as requested. I have copies of the email and pic of the returned item.
I want my refund $ 95.90
Hello Tanya,
We are sorry for any inconvenience this may have caused, however, your last charge from us was on June 21st 2017 and as per our notes we offered to return the product back to us for a full refund a return merchandise authorization number was given. We received the product on July 12th and our shipping department process a full refund, 07/12/XXXX XX:XXam By returns - Refunded - $89.95 Trans-ID: XXXXXXXXXX.
On August 24th, we received a chargeback from your financial institution, our response was that we had already processed the refund and closed the account as of July 12th and there was no further actions to take on your account. We have not received a refund back from your institution and we have not charged your account any further, this complaint should not be about us but instead contact your financial institution to get further information. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Company represented a 120 day warranty on their product and when contacted for cancellation, effectively told me I was mislead by their site.
July 2nd, 2018 - I received an un-ordered bottle of diet pills from this company after getting a free sample two weeks earlier. I immediately contacted the company to return the product and get a refund as on their site, https://www.dietspotlightburn.com/order/ it states there is a 120 day money back guarantee on their product. When I called the company, they told me that the guarantee does not apply to me b/c I signed up for a free sample and was then auto-enrolled in their membership program (of which I was not aware, even though it may have been in the Terms of Service).
I would like my money refunded and I would like them to explicitly state, in bold, that those who sign up for the free sample will not have the guarantee honored.
Hi ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen but a better solution should have been offered to you. I've authorized a full refund for the full-month supply you were charged for. I released the refund of the charge of $65.90 back to your account for the last month charge. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.
Sample Order number XXXXXX
I ordered a two week supplement sample, paying for postage. On 6-21-18, they charged me $65.90 for an order I did not place. I called them about this and spoke to Albert. He told me that when I ordered the samples, I had to cancel the automatic shipment within 14 days. I told him I didn't sign up for any auto ship. He insisted that I did when I ordered the samples. I told him it must have been buried somewhere I didn't see. He says that it is clearly posted. It is not disclosed anywhere that I saw. I asked to return the order I didn't want. He said no that wasn't possible but he would cancel any further shipments. This is big fat SCAM! The website is dietspotlightburn.com and the charge to my account was labeled leptigenweightloss.com for $65.90.
Help with Refund
Hi ***,
We are sorry for the inconvenience this may have caused we take these matters seriously and work together with the customer to find a solution. We offer a trial program that gives you the opportunity to try it out for just the cost of shipping and handling. Our terms and conditions on the checkout page and package insert you receive do state that there's no obligation - that we just need to hear from you within the trial if you wish to cancel. Otherwise, you're enrolled in our Member Program where we send you a full-month supply every 30 days. We do understand that misunderstanding happen but a better solution should have been offered to you. I've authorized a full refund for thefull-month supply you were charged for. I released the refund of the charge of $65.90 back to your account for the last month charge, you have been receiving for the last three months and are in possession of all products sent. Please allow 3-10 business days for it to reflect, depending on your bank. Again, I'm very sorry for the confusion and hope this resolution makes things right. Please give us a call at XXX-XXX-XXXX with any further questions or concerns that you may have.