Diff

Placed order and PAID for expedited shipping. I have called and left voicemails, emailed daily, sent messages on Facebook and NO RESPONSE!! My order has been sitting in Kentucky since May 7 (USPS labeled created, they are awaiting package). Very disappointed and in reading other comments, I hope that the Revdex.com will launch a formal investigation into their business practices.
I would have been better off purchasing from Dillard's and they are 20% of!
Never again, lesson learned!
Absolute WORST CUSTOMER SERVICE!

Bought a lot of blue light glasses. They were doing a site wide sale of BOGO, but I did not partake in the sale, instead using a first time buyer promo code. Either way, I didn't not realize before purchasing these that they were considered non-returnable because "they were doing a site wide sale" ? Seriously?! I would've never even purchased from them in that case. Well they look ridiculous on me. I reached out to customer service after trying to start the return and seems that my purchase was ineligible (maybe tell people that before they hit submit?!) They were not accommodating at all. As someone in retail, I find it deplorable that you would take advantage of customers... during a pandemic no less. I responded letting them know that I would not be purchasing from them again and would be sure to share my experience and I got zero response. They could care less. Horrible customer service. At this point, I'd be extremely surprised if they really donate any glasses with a purchase now, because they are obviously uncaring and all about the dollar.

My order has not shipped & it's been over a month.
I ordered two pairs of glasses on 3/25 & my card was charged for these items on 3/25. It is now 5/2 & my order has yet to ship. From the order confirmation email I received, I reached out to customer service on 4/24 regarding this issue. My request for a status update on the order was met with a generic email saying someone will contact me within 3 to 4 days. No one did. I sent another email on 4/30 asking to resolve this issue immediately. I think it's terrible that my items are paid for already & I can't get a personalized message explaining what's going on. I acknowledged in both emails that I am trying to be understanding of delays, given the current pandemic. However, why are they charging me prior to shipping? They got their money & now I'm supposed to just hope my order shows up eventually?! That's outrageous.

Placed an order, received package with completely wrong order, reached out with no response, reached out a second time and still no response.
I placed my original order (#***) on 4/16/2020 for 3 items (collapsible triangle case-pink, *** II- clear + grey flash, and *** II- matte black + pink mirror polarized). I purchased these on sale for a BOGO deal paying a total of $115 using my PayPal account. I received confirmation of payment through PayPal on 4/16/2020. On 4/23/2020 I received an email saying may package has shipped with tracking information. On 4/24/2020 I received my package containing 3 glasses (style: RUE, color: CT-BB169, style: ***, Color:AB-SG39P, and the third pair was not even labeled what style or color). The packing slip however, says exactly what I ordered. At this point I went to their website and could not find a customer service number to call but only a form to fill out. I filled this form out and received an email stating someone should get back to me in 3-4 days. 4/26/2020 I received another email stating that my package had arrived at my local post office and would be delivered shortly (but I had already received the wrong package). 4/27/2020 I received again another email about my order asking me to rate the pink triangle case I ordered but had not received. 4/28/2020 after still not hearing back about fixing my order to get me the correct items, I found an email address and sent another email explaining the mix up and asking how to solve this. I promptly received an email back stating during the COVID-19 situation customer service is operating remotely and working as fast as possible, again saying 3-4 days to get a response. It has now been 2 full weeks since placing my order, 1 week since receiving the wrong items and placing the first message/complaint trying to get this issue fixed, and I have yet to hear back from anyone in their customer support team.

I was told my glasses would ship within 48 hours of order and they haven't shipped. I've reached out to DIFF three times and haven't heard a word back
This company refuses to respond to customer complaints. They ask you to use a online form and then never reply. You call, they don't answer. My item was supposed to ship within 48 hours of ordering. They have already charged my card and they haven't shipped. It has been 9 days since my order and I've tried contact them three separate times=

I have sent 2 notifications via the "Contact Us" link 4/19/2020 & 4/27/2020 on the DIFF website to inquire why the status of my glasses still show "ordered not shipped". I ordered 2 pair of glasses on April 4, 2020 and I have not received my glasses. Can someone from DIFF PLEASE respond to me with an explanation/information on when I can expect my glasses or refund me immediately.

I want to order and would LOVE to order more pair of glasses that I've seen and really like however the delay of my order has put a halt on that until I see why there is such a delay with my order. I've never experienced this with DIFF (as I have purchased multiple pair of glasses from the company) and I must say that I am very disappointed.

I really wish I would have read these reviews before ordering. My experience is almost exactly like all these reviews! I ordered over 2 weeks ago and paid extra for shipping. I reached out numerous times via email and Instagram and each encounter has been worse than the prior. I was told by someone that they could not be sure if it was shipped and then I had to pick another item that was now out of stock? So she said that it would be shipped out but never received? Then when I asked again that person said now both are out of stock and do I want to be refunded or pick 2 other items???? I cannot believe that I am actually experiencing this?? It really is a crime that consumers are treated this way?? I'm filing a complaint with the Revdex.com and I hope that your company is investigated more closely.

Ordered over 2 weeks ago...received a confirmation and ups tracking number. Contacted customer support - told to wait 2 more days. I waited 3. Told me they were out of stock! Were they not going to contact me and let me know? I received a refund, a 'sorry for the inconvenience' and 20% off my 'next' order because I did give a review - not a good one.
Seems this happens a lot.....don't sell items you don't have!

I ordered items on 2-14-20 and still have not received my order.
I ordered my item on 2-14-20 and still have not received my order. They told me they would resend it but gave me no information on the new order. I have not received anything and they charged my card on the 14th of February. I would still like my order but no one will contact me back now.

Terrible customer service!! Glasses came in & they are crooked. Trying to get ahold of someone so I can return them & get a replacement pair. Love the glasses but cannot wear. They sit on my face all crooked.

I love the brand and should buy them in a store not DIRECT. Ordered on Feb 12, 2020 sunglasses for vacation coming up. Receive email that has been shipped with tracking number. Each day it does not change. Sent email. NOTHING. Sent another email days later...NOTHING. No phone number on site to call. Look up here and call number...put on HOLD for 5 minutes to get a voice mail. it is Feb 27th, 2020. Called UPS, was able to speak with someone. They said had to speak w UPS Mailing Innovations. Called, was able to speak with someone. Referred me to the SENDER. Not able to speak with DIFF EYEWEAR, no response to emails, no number to call and no answer!
BAD CUSTOMER SERVICE - ALL I WANT ARE MY GLASSES BEFORE MY VACATION

I never received my order.. My order shipped on February 15th and was suppose to arrive on February 22nd but it still hasn't arrived.. I have tracked my package and it says it is in Coppell, Texas.. I have tried contacting DIFF but have had no luck...

So far, not so good. I'm trying to be patient but no response and it looks like this is a consistent behavior by the DIFF company. I placed my order on February 14th, as soon as the frames came in stock. I emailed DIFF a few hours later to be sure they received my prescription correctly.

No response. That's okay. Maybe their office is closed. I work in customer service, I understand. It's now February 18th. Still nothing. I checked the status of my order and nothing has happened... It just says 'ordered.'

Order number is XXXXXX. This is such a bummer... If I receive the glasses in the next two weeks and they were properly manufactured with my prescription, I will come back on and leave an appropriate review.

As of now, I am unimpressed with the lack of correspondence. I was so excited to receive these. One star for you, DIFF.

If I could give 0 stars I would. Terrible customer service. Missing half my order have been waiting over a week now for a replacement was refused a confirmation number. Still haven't received tracking number. Multiple emails were ignored. I finally reached someone by phone who assured me my order would be resent. Well to nobody's surprise it wasn't. This is theft. I was not refunded. I would recommend everyone steer clear of this company. My order should have been overnight shipped to make up for this error on their end and it wasn't even an option. I won't be returning and will advise others to go elsewhere.

My wife ordered glasses and received a confirmation email on 1/30/2020 confirming the order had shipped. They were ordered for a vacation and we leave this Saturday. She has contacted UPS because the confirmation email indicated that the order was ready for UPS. UPS confirmed the products have not received. She has reached out to Diff and has yet to receive a response from anybody. She has been an advocate for their products and this would mark her 4th and 5th pairs. You try to call their customer service line and are told wait times will be around 3 minutes. We have waited over 30 minutes and have yet to have a call answered. We will be telling all we know how poor of a customer service organization this is!!!

If there was a zero star rating that is what I would give DIFF eyewear. I placed an order over two weeks ago and within two days I got a shipment notification. The tracking number states that they are still waiting for the package from the sender so there are no updates on where my order is actually at. It has now it's been twelve days since my order was "shipped" and I've called customer service four times and have been sent to voicemail each time and this has all happened during business hours as well. I've left two voicemails and I've also sent five emails asking for a cancellation and a refund. I have not gotten any replies except for my first email and the reply stated that I needed to wait till ten days past my shipment date before anything can be done. Well, it's past the ten days and DIFF has not responded to me and my requests. This is the worst customer service I've ever dealt with and it is extremely disappointing.

Ordered glasses and received the wrong order. The glasses I received were also defective. They told me to send those back before I could get the actual pair I ordered. This was their mistake and I still don't have the glasses I ordered. Poor customer service!

The customer service is very lacking for this company. I keep purchasing sunglasses because they are very nice but beware if there is any issues with your order. They take an average of 3-7 days to respond to emails. On my last order I purchased a pair of sunglasses and it came defective. Their suggestion was for me to take them somewhere to get fixed or to send them back to get fixed! Not acceptable. The correct way to handle this would have been to send out a brand new replacement pair and an RMA label so I could return the defective pair. At $95 a pop their customer service should be top notch.

Multiple attempts to get a refund for an order that never shipped, limited or no response to emails.
Placed order on 12/26/2019 and order did not ship after 12 days. Contacted Diff multiple times and they finally said they would re-ship the order. They did not. Contacted again multiple times with no response and then they told me some of my items were now out of stock. I asked for a refund and since then I have contacted them 4 or 5 times with no response to email and no refund or communication for when I can expect a refund since I requested on 1/14/2020. I have all of my emails for back up. My credit card was originally charged on 12/26/2019.

I have not received my order from Diff that shipped back on 12/27/19.
I placed an order for two pairs of glasses back on 12/26/2019. The order showed that it shipped on 12/27/2019. When I track the package it says that it has not left the shipper's facility yet. I have since tried contacting Diff twice by phone, by email, and by leaving a comment on Facebook. They haven't contacted me back, nor has my packaged shipped, or arrived. I am upset that my money was taken immediately out of my account, but I haven't even received the courtesy of a returned call or email response.