Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ September 16, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You said that you were charged for service that you declinedYou also indicated that you were offered a refund that you did not receive When we spoke, I explained that your $refund is being processed; however, because the charge was an electronic check, we must ensure that the payment has cleared so that we have the funds to return to youWe appreciate your patience A review of our records indicate that you requested three TV mounts from your technician but later decided to keep only one, as you did not own TVs for the other two mountsUnfortunately, as the technician was a subcontractor he was not able to take the mounts with him after the order had been processed We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a reason why he would not take the brackets with him or void at that timeThey said he was written up for his conductThe money has not been replacedNo apology givenThey stated they would provide in writing the actions they'd take.provide to Revdex.com and to methey did not Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 29, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com You said that I did not advise you why the brackets could not be retrieved by the technician and that you had not received a written response Please note that the response to which you rebutted, posted September 21, 2015, was my written response As I advised you when we spoke, the technician was a subcontracted technicianAs such, once your order was placed and delivered, he was not able to take the equipment with him as it belonged to youPlease note that I never advised you that the technician received any punitive actionjust that your concerns were reported to the appropriate department If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr [redacted] : On February 2, 2016, we received your complaint, dated February 2, 2016, filed with the Revdex.comYou maintain that you disconnected your service in April 2014, but you continued to be billed on your credit card accountYou would like the balance of $removed from your accountOur records reveal that when you contacted us on April 17, 2014, you agreed to place your service on DISH PauseDISH Pause can be used for up to nine months and costs $a month; however, our representative waived the monthly DISH Pause feeDISH Pause was removed on January 26, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedAs you were enrolled in Credit Card AutoPay, the monthly service charges were debited from your credit card accountWe do not show that you contacted us regarding this matter until October 16, At that time, your service was canceledA total of $was returned via disputes from your financial institution and a refund provided by DISH NetworkThis resulted in a balance of $on your account since these funds had paid for services previously billedWhen I spoke with you by phone today, I advised you that I removed the charges from your account, leaving a zero balanceI also requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
December 12, Dear Ms [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You indicated that you were provided incorrect information during your sales call You said that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channelsIn addition, you requested more information about our Protection Plan When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation It was found that you were provided the correct monthly rate for your package You were advised that your rate would be $ You were also informed that this price included a monthly $credit as long as your account was enrolled in E-billing and automatic payments As you removed E-billing from your account, the $credit was removed Additionally, you added the Heartland Package on November 2, 2016, for $per month, bringing your rate to $ You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted Please review your enclosed customer agreement concerning the Protection PlanThe plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit You receive it free for six months as part of your new customer promotion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check thisSince cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for Sincerely, [redacted] ***
October 5, Dear Mr [redacted] : On September 22, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You indicated that there was an unauthorized credit inquiry performed by DISH Network on your credit report You said that if the inquiry was to obtain our service, it was fraudulentYou asked that the inquiry be removed You provided me with a copy of your credit report in order to research the issue It appears that the information on the inquiry matches the information on your credit file The name, Social Security Number and address all match In most cases such as this we will not remove an inquiry, as it appears that it was you who requested service and the inquiry If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.comYou stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were chargedThis led you to cancel these servicesYou have been billed $for the early termination feeAdditionally, you have been billed $for unreturned equipmentYou requested that these charges be resolvedWhen we spoke on February 23, 2016, I offered to waive your $early termination fee You provided tracking information on the equipment return I removed the equipment from your account and resolved the $fee You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
Initial Business Response / [redacted] (1000, 10, 2015/07/20) */ July 15, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the rate you were provided for the AT&T internet service and you would like this matter resolved My records indicate that I also received an FCC complaint from youI addressed this issue on July 2, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] July 2, Ms [redacted] XXXXX [redacted] XXXXX Re: FCC Complaint # XXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 2, 2015, we received your complaint, dated July 1, 2015, filed with the Federal Communications Commission You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the pricing you were provided for the AT&T internet service and you would like this matter resolved When we spoke today, I informed you that your complaint needs to be directed to AT&T for a resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Federal Communications Commission [redacted] XXXXX-XXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think that Dish is still wrong and a shady companyDish took no responsibility for the contract and offer I was given by DishDish just pointed fingers at AT&T and/or Altitude Marketing AT&T showed professionalism and have adjusted the rates to what Dish told meAccording to AT&T, they do not partner with Dish, so I do not know why DISH even acted like they were able to bundle with AT&T In addition to cable, apparently I have been signed up for other monthly services (tech support, identavault, foreign exchange charges)I have to comb through spam email to find notificiation about these services and then cancel themFurthermore, I had to cancel my credit card for fear of what else I was going to be charged in addition to cableI monitor my bank statements daily since I feel I got involved with some scam artists Dish told me I could cancel the contract, but I am afraid that Altitude Marketing would then charge me the early termination feeSince Altitude Marketing sold it to me, and Dish would not take any responsiblity for what I was told when I signed upAltitude Marketing closed out that Revdex.com complaint by stating that they contacted me and would have the issue resolved within a weekI was given phone numbers with extensions that did not workWhen I finally got through to a direct line I was told that person was at lunch AT&T was honorable and cleaned up this whole messDish did not resolve the issue, AT&T didI will cancel Dish once the contract is over
December 11, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 9, and 11, 2015, were unsuccessful; however, I left three messages You maintain that the 24-month commitment for an equipment upgrade was added to your account without notificationYou would like to be released from both term commitments Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotionSince your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipmentAs a result, a service order was created to provide the required equipmentA review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitmentEnclosed is a copy of your 24-month agreement We are unable to honor your request to waive the term commitmentsAn early termination fee will apply if you choose to disconnect your service You also indicated that you were charged for the installation and a surge protector without notificationOur records show that this matter was previously resolvedThe technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Dear Mr***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comIn your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concernsOur records indicate that your complaint was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, todayYou were provided a free technician visit scheduled for February 5, Additionally, you were provided a one-time $credit and a monthly $credit for monthsYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 11, Dear Ms***: On October 5, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When we spoke, I advised you that our records indicate that you disconnected your account due to technical issues The agent with whom you spoke offered to troubleshoot your issue, but you declined As DISH Network was not provided any opportunity to resolve your technical issue, we are unable to honor your request to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 8, 2015, we received your correspondence, dated October 7, 2015, filed with the Revdex.com You indicated that you were provided incorrect information regarding the balance owed for your July and August DISH Network billsYour attempts to resolve the matter were unsuccessful and you would like your billing corrected When we spoke today, I advised you that the amounts you were provided were correct, but they were for your June and July billsWe discussed an $payment you made for your August bill that has not posted to your DISH Network accountYou agreed to provide me a copy of your bank statement supporting this paymentI will continue to work with you on this issueYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I I have damage to my roof because of Dish NetworkThis is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ July 16, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business Bureau I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, and 16, 2015, and I left three messages You expressed concern that your DISH Network account was sent to collectionsYou indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of serviceAlthough you mention a different address to which the bill should have been sent, you did not provide that information in your complaint This service was disconnected on May 12, A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussedHowever, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your accountIt lists a PO Box and I am concerned that we still have not received accurate information Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address Please contact me directly once the payment is made and I will request that the account be removed from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 10, Dear Ms [redacted] : On January 9, 2017, we received your rebuttal, dated January 4, 2017, filed with the Revdex.com You disputed that your sales call was reviewed, and the information that the review provided We regret that you do not agree with our response; however, your sales call was reviewed and no misinformation was found If you wish to dispute this information, you may contact Sterling Commerce Group directly at ###-###-#### If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: We are contacting you regarding your correspondence, dated February 24, 2016, filed with the Revdex.com Based on our investigation into the concerns raised in your complaint, we have determined that DISH Network L.L.C ("DISH”) did not contact the telephone number [redacted] DISH Network takes violations of Do Not Call laws very seriously We take great efforts to ensure compliance with all Do Not Call laws and do not condone any violation of these laws by any entity Further, significant resources are expended in pursuit of perpetrators of improper solicitations who may hide behind the DISH Network® trade name However, identifying an offending solicitor is not always possible We regret that the perpetrator’s actions have inconvenienced you in any way If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 30, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $You state that you were never billed the quoted rate and you closed your accountYou expressed concern that you did not receive a bill with the charge detailsYou want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file Enclosed you will find copies of your March, April and May billing statementsThe March 19, 2013, statement was sent when your account was still activeThe April 19, 2013, billing statements reflects the credits you received after closing your accountThe May 15, 2013, statements reflects a $late fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] *
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance callsYou said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October with the third party company, you were assured that DISH Network would take care of itYou have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH NetworkYou requested that DISH Network accept responsibility for long distance charges from the third party A review of your account reveals that DISH Network activated your phone service without long distance on January 22, Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price optionsYou said you would review the options and call us backYou called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third partyAs a result, your request for assistance with the bill from the third party is being denied If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
July 11, Ms [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you do not get the same programming that was on the same channels you had with your previous TV providerYou requested to be released from the 24-month agreement When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programmingThe scheduled programming is the sole responsibility of the programming provider During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with oursI agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment feesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] is lying about the damage claimThe claims dept called me and refused to open a claim [redacted] is lying when she states that the tenants are responsibleDish Network has a responsibility to obtain the owner's permission, and made no attempt to do soI will file against them in small claims court, and I will winMy complaint is unresolved Sincerely, [redacted]
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You stated that you were displeased with your current DISH Network programming package and monthly costYou requested that your early termination fee be waived and that your service be disconnected My attempts to address your concerns were unsuccessfulYou indicated in your email response that you did not wish to discuss the matter Our records indicate that you received the standard new customer promotional discount for months with a 24-month contractual commitmentYou reduced your programming packages when your discounts ended, to reduce costUnfortunately, the current package you selected ($a month) provides very limited programmingIn addition to your new customer discounts, you received a $monthly credit for five months and you are currently receiving a $monthly credit for six months There are seven months remaining in your contractShould you decide to disconnect your service prior to completing your contractual commitment, your current prorated early termination fee is $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ September 16, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 10, 2015, we received your complaint, dated September 9, 2015, filed with the Revdex.com You said that you were charged for service that you declinedYou also indicated that you were offered a refund that you did not receive When we spoke, I explained that your $refund is being processed; however, because the charge was an electronic check, we must ensure that the payment has cleared so that we have the funds to return to youWe appreciate your patience A review of our records indicate that you requested three TV mounts from your technician but later decided to keep only one, as you did not own TVs for the other two mountsUnfortunately, as the technician was a subcontractor he was not able to take the mounts with him after the order had been processed We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not give a reason why he would not take the brackets with him or void at that timeThey said he was written up for his conductThe money has not been replacedNo apology givenThey stated they would provide in writing the actions they'd take.provide to Revdex.com and to methey did not Final Business Response / [redacted] (4000, 14, 2015/10/02) */ September 29, Ms [redacted] XXXXX [redacted] Richton, MS XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 28, 2015, we received your rebuttal, dated September 25, 2015, filed with the Revdex.com You said that I did not advise you why the brackets could not be retrieved by the technician and that you had not received a written response Please note that the response to which you rebutted, posted September 21, 2015, was my written response As I advised you when we spoke, the technician was a subcontracted technicianAs such, once your order was placed and delivered, he was not able to take the equipment with him as it belonged to youPlease note that I never advised you that the technician received any punitive actionjust that your concerns were reported to the appropriate department If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mr [redacted] : On February 2, 2016, we received your complaint, dated February 2, 2016, filed with the Revdex.comYou maintain that you disconnected your service in April 2014, but you continued to be billed on your credit card accountYou would like the balance of $removed from your accountOur records reveal that when you contacted us on April 17, 2014, you agreed to place your service on DISH PauseDISH Pause can be used for up to nine months and costs $a month; however, our representative waived the monthly DISH Pause feeDISH Pause was removed on January 26, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedAs you were enrolled in Credit Card AutoPay, the monthly service charges were debited from your credit card accountWe do not show that you contacted us regarding this matter until October 16, At that time, your service was canceledA total of $was returned via disputes from your financial institution and a refund provided by DISH NetworkThis resulted in a balance of $on your account since these funds had paid for services previously billedWhen I spoke with you by phone today, I advised you that I removed the charges from your account, leaving a zero balanceI also requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
December 12, Dear Ms [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You indicated that you were provided incorrect information during your sales call You said that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channelsIn addition, you requested more information about our Protection Plan When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation It was found that you were provided the correct monthly rate for your package You were advised that your rate would be $ You were also informed that this price included a monthly $credit as long as your account was enrolled in E-billing and automatic payments As you removed E-billing from your account, the $credit was removed Additionally, you added the Heartland Package on November 2, 2016, for $per month, bringing your rate to $ You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted Please review your enclosed customer agreement concerning the Protection PlanThe plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit You receive it free for six months as part of your new customer promotion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Complaint: [redacted] I am rejecting this response because: I did not state categorically that "You maintain that as a result of the CCA, you made double payments" but stated I may have and needed to check thisSince cancellation, which I was informed that I was paid through the end of June, I have received another bill from DISH for Sincerely, [redacted] ***
October 5, Dear Mr [redacted] : On September 22, 2016, we received your complaint, dated September 21, 2016, filed with the Revdex.com You indicated that there was an unauthorized credit inquiry performed by DISH Network on your credit report You said that if the inquiry was to obtain our service, it was fraudulentYou asked that the inquiry be removed You provided me with a copy of your credit report in order to research the issue It appears that the information on the inquiry matches the information on your credit file The name, Social Security Number and address all match In most cases such as this we will not remove an inquiry, as it appears that it was you who requested service and the inquiry If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
February 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 22, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.comYou stated that when you added internet and phone to your existing DISH Network TV service, you were quoted lower rates than you were chargedThis led you to cancel these servicesYou have been billed $for the early termination feeAdditionally, you have been billed $for unreturned equipmentYou requested that these charges be resolvedWhen we spoke on February 23, 2016, I offered to waive your $early termination fee You provided tracking information on the equipment return I removed the equipment from your account and resolved the $fee You accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI
Initial Business Response / [redacted] (1000, 10, 2015/07/20) */ July 15, Ms [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the rate you were provided for the AT&T internet service and you would like this matter resolved My records indicate that I also received an FCC complaint from youI addressed this issue on July 2, I have enclosed a copy of that correspondence for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] July 2, Ms [redacted] XXXXX [redacted] XXXXX Re: FCC Complaint # XXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 2, 2015, we received your complaint, dated July 1, 2015, filed with the Federal Communications Commission You indicated that you purchased DISH Network TV service and AT&T internet service from Altitude Marketing, an independent retail service providerYou have concerns with the pricing you were provided for the AT&T internet service and you would like this matter resolved When we spoke today, I informed you that your complaint needs to be directed to AT&T for a resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Federal Communications Commission [redacted] XXXXX-XXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think that Dish is still wrong and a shady companyDish took no responsibility for the contract and offer I was given by DishDish just pointed fingers at AT&T and/or Altitude Marketing AT&T showed professionalism and have adjusted the rates to what Dish told meAccording to AT&T, they do not partner with Dish, so I do not know why DISH even acted like they were able to bundle with AT&T In addition to cable, apparently I have been signed up for other monthly services (tech support, identavault, foreign exchange charges)I have to comb through spam email to find notificiation about these services and then cancel themFurthermore, I had to cancel my credit card for fear of what else I was going to be charged in addition to cableI monitor my bank statements daily since I feel I got involved with some scam artists Dish told me I could cancel the contract, but I am afraid that Altitude Marketing would then charge me the early termination feeSince Altitude Marketing sold it to me, and Dish would not take any responsiblity for what I was told when I signed upAltitude Marketing closed out that Revdex.com complaint by stating that they contacted me and would have the issue resolved within a weekI was given phone numbers with extensions that did not workWhen I finally got through to a direct line I was told that person was at lunch AT&T was honorable and cleaned up this whole messDish did not resolve the issue, AT&T didI will cancel Dish once the contract is over
December 11, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 9, 2015, we received your complaint, dated December 8, 2015, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 9, and 11, 2015, were unsuccessful; however, I left three messages You maintain that the 24-month commitment for an equipment upgrade was added to your account without notificationYou would like to be released from both term commitments Your service was activated on August 26, 2013, with a 24-month commitment through our DISH'n It Up promotionSince your service was placed on DISH Pause from August 11, 2014, through May 12, 2015, the commitment was extended to May 25, A second 24-month commitment was added on May 17, 2015, when your equipment was upgraded through our DISH'n It Up promotion When a technician was sent to your home on May 17, 2015, to relocate the service, he found that there was not a receiver to connect to your television because you had previously returned the equipmentAs a result, a service order was created to provide the required equipmentA review of the customer service call recording found that our agent requested to speak with you and told you that the upgrade would entail a new term commitmentEnclosed is a copy of your 24-month agreement We are unable to honor your request to waive the term commitmentsAn early termination fee will apply if you choose to disconnect your service You also indicated that you were charged for the installation and a surge protector without notificationOur records show that this matter was previously resolvedThe technician visit ($95.00), leased receiver ($100.00), and surge protector ($29.00) charges were reversed on May 18, 2015, and June 18, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
Dear Mr***: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.comIn your rebuttal, you indicated that you do not accept my response because we were unable to connect in order that I might address your concernsOur records indicate that your complaint was addressed by Mr [redacted] , a DISH Network Dispute Resolution Specialist, todayYou were provided a free technician visit scheduled for February 5, Additionally, you were provided a one-time $credit and a monthly $credit for monthsYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
October 11, Dear Ms***: On October 5, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When we spoke, I advised you that our records indicate that you disconnected your account due to technical issues The agent with whom you spoke offered to troubleshoot your issue, but you declined As DISH Network was not provided any opportunity to resolve your technical issue, we are unable to honor your request to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ October 15, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 8, 2015, we received your correspondence, dated October 7, 2015, filed with the Revdex.com You indicated that you were provided incorrect information regarding the balance owed for your July and August DISH Network billsYour attempts to resolve the matter were unsuccessful and you would like your billing corrected When we spoke today, I advised you that the amounts you were provided were correct, but they were for your June and July billsWe discussed an $payment you made for your August bill that has not posted to your DISH Network accountYou agreed to provide me a copy of your bank statement supporting this paymentI will continue to work with you on this issueYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I I have damage to my roof because of Dish NetworkThis is not a landlord tenant issue, but an issue between myself in your business which installed the dish without my permission or knowledge Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ July 16, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On July 13, 2015, we received your complaint, dated July 7, 2015, filed with the Better Business Bureau I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on July 13, and 16, 2015, and I left three messages You expressed concern that your DISH Network account was sent to collectionsYou indicated that you did not receive a bill after asking that your address be updated during the telephone call requesting disconnection of serviceAlthough you mention a different address to which the bill should have been sent, you did not provide that information in your complaint This service was disconnected on May 12, A review of the call to request disconnection on May 6, 2015, does not indicate that the address was discussedHowever, our records reveal that the bill, which includes the early termination fee, was sent to [redacted] XXXXX-XXXX, with the physical address being [redacted] XXXXX-XXXX Additionally, the address listed on the Revdex.com complaint is neither of the addresses listed on your accountIt lists a PO Box and I am concerned that we still have not received accurate information Nevertheless, on July 13, 2015, I received a message from you stating that you finally received a bill at the Canton address Please contact me directly once the payment is made and I will request that the account be removed from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 10, Dear Ms [redacted] : On January 9, 2017, we received your rebuttal, dated January 4, 2017, filed with the Revdex.com You disputed that your sales call was reviewed, and the information that the review provided We regret that you do not agree with our response; however, your sales call was reviewed and no misinformation was found If you wish to dispute this information, you may contact Sterling Commerce Group directly at ###-###-#### If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 2, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: We are contacting you regarding your correspondence, dated February 24, 2016, filed with the Revdex.com Based on our investigation into the concerns raised in your complaint, we have determined that DISH Network L.L.C ("DISH”) did not contact the telephone number [redacted] DISH Network takes violations of Do Not Call laws very seriously We take great efforts to ensure compliance with all Do Not Call laws and do not condone any violation of these laws by any entity Further, significant resources are expended in pursuit of perpetrators of improper solicitations who may hide behind the DISH Network® trade name However, identifying an offending solicitor is not always possible We regret that the perpetrator’s actions have inconvenienced you in any way If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
March 30, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 25, 2016, we received your complaint, dated March 23, 2016, filed with the Revdex.com You said that when you agreed to the bundle account with TV, phone and internet, you were told your monthly rate would be $You state that you were never billed the quoted rate and you closed your accountYou expressed concern that you did not receive a bill with the charge detailsYou want the balance waived, the collections efforts to cease, and the debt not be reported to your credit file When we spoke, I advised you that dishNET Wireline has never offered a bundle with TV, phone and internet for $Our records reflect that you were released from your contract due to the fact that we didn’t have your signed contract on file Enclosed you will find copies of your March, April and May billing statementsThe March 19, 2013, statement was sent when your account was still activeThe April 19, 2013, billing statements reflects the credits you received after closing your accountThe May 15, 2013, statements reflects a $late fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] *
March 14, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 14, 2016, we received your complaint, dated March 11, 2016, filed with the Revdex.com You indicated that when DISH Network activated your phone service in January 2014, you did not have the capability to make long distance callsYou said you called DISH Network to request that long distance be added to your service and, after a short amount of time, you were able to make long distance calls You maintain that you received a bill from a third party for long distance service, and when you called DISH Network in October with the third party company, you were assured that DISH Network would take care of itYou have recently received more bills from the third-party company and you maintain that DISH Network is responsible for the third-party charges because your long distance service was blocked by DISH NetworkYou requested that DISH Network accept responsibility for long distance charges from the third party A review of your account reveals that DISH Network activated your phone service without long distance on January 22, Our records show that you inquired about the cost of long distance on January 28, 2014, and you were provided two different price optionsYou said you would review the options and call us backYou called back to request long distance service on October 7, 2014, when you discovered that you had been billed by a third-party company for long distance When we spoke by phone, I advised you that there is no indication that DISH Network is responsible for long distance charges from the third partyAs a result, your request for assistance with the bill from the third party is being denied If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
July 11, Ms [redacted] ** [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On July 7, 2016, we received your complaint, dated July 4, 2016, filed with the Revdex.com You indicated that you do not get the same programming that was on the same channels you had with your previous TV providerYou requested to be released from the 24-month agreement When I spoke with you by telephone today, I explained that while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programmingThe scheduled programming is the sole responsibility of the programming provider During our conversation, I discovered that it was not the channels programming that you were concerned with, but a feature that you were referring to--a feature that was available with your previous TV provider and not with oursI agreed to release you from your 24-month agreements to internet and TV service and I waived both early termination fees I disconnected your service per your request, and I advised you to return the Hopper, Joey receivers, remotes, modem and TRIA to avoid unreturned equipment feesPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] is lying about the damage claimThe claims dept called me and refused to open a claim [redacted] is lying when she states that the tenants are responsibleDish Network has a responsibility to obtain the owner's permission, and made no attempt to do soI will file against them in small claims court, and I will winMy complaint is unresolved Sincerely, [redacted]
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You stated that you were displeased with your current DISH Network programming package and monthly costYou requested that your early termination fee be waived and that your service be disconnected My attempts to address your concerns were unsuccessfulYou indicated in your email response that you did not wish to discuss the matter Our records indicate that you received the standard new customer promotional discount for months with a 24-month contractual commitmentYou reduced your programming packages when your discounts ended, to reduce costUnfortunately, the current package you selected ($a month) provides very limited programmingIn addition to your new customer discounts, you received a $monthly credit for five months and you are currently receiving a $monthly credit for six months There are seven months remaining in your contractShould you decide to disconnect your service prior to completing your contractual commitment, your current prorated early termination fee is $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***