November 17, Dear Ms [redacted] : On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.comYou feel that you shouldn’t have to pay a fee to have your satellite dish removed from your roof because you paid for our service on a regular basis As you were previously advised, your request to have us remove your satellite dish at no cost has been denied If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
September 7, Dear Ms [redacted] : On September 2, 2016, we received your rebuttal, dated September 1, 2016, filed with the Revdex.com You maintain that you did not make the payments applied to your DISH Network and bank account Please refer to my previous response wherein I explained that three payments were received: one, for $283.79, was processed manually through your online account on July 20, 2016, and two, $and $10.02, were made manually through your receiver on July 22, Emails were sent on July and 22, 2016, to [redacted] , confirming that these payments were received One refund of $was sent to you on August 9, 2016, and the other two payments were declined by your bank If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...December 29, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] ###-###-####Dear Ms [redacted] : On December 20, 2017, we received your complaint, dated December 19, 2017, filed with the Revdex.comYou said that you were charged for unreturned equipment and you did not receive a refund after you returned your leased receiversI attempted to reach you at ###-###-#### on December 27, and 29, Each call was terminated without the option to leave a voicemail I also emailed you at [redacted] @yahoo.comOur records indicate that you contacted us on August 15, 2017, and requested to remove three receivers from your account Due to a system issue, boxes were not immediately sent A return kit was sent to you on August 31, 2017, and delivered on September 1, 2017, per UPS tracking numbers [redacted] and [redacted] You contacted us again on November 24, 2017, about the unreturned equipment fees applied to your account and you requested a refund As the agent explained, we are unable to provide a refund until the equipment is receivedBoxes were sent to you again and they were delivered on November 29, You disputed the unreturned equipment charges through your financial institution and $was returned to your bank account on December 4, As your payment was removed, your account was disconnected due to nonpayment on December 5, When we received your leased receivers on December 12, 2017, your account was restarted and the unreturned equipment fees were reversedPlease note that the $was never returned to DISH NetworkAs we never received those funds back, we are unable to provide a refund for this issue Additionally, as the fees were debited in compliance with your customer agreement because your leased equipment was not returned in a timely manner, we are unable to provide reimbursement for non-sufficient funds feesIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 11, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 2, 2018, we received your complaint, dated December 30, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you experienced unresolved technical issues with your equipmentYou also stated that although you were offered an equipment upgrade, you received different information regarding the associated feesIn addition, you said that you were charged for aservices without your authorization Your DISH Network service was activated on May 12, 2017, with a 24-month commitment Your promotion included four movie channels (HBO, Cinemax, Showtime and Starz) and the DISH Movie Pack free for three months, as well as the Protection Plan free for six monthsSince the movie channels were not removed after the free trial, you began to be charged the regular monthly price of $Notification of the upcoming charges were disclosed on your June 27, 2017, billing statement (enclosed) On August 12, 2017, Cinemax, Showtime, Starz and the DISH Movie Pack were removed from your account; however, you opted to keep HBOA total credit of $was applied to your account for the removal and a refund of $was applied to your credit card account on August 15, 2017, for the previous chargesHBO was removed on August 29, 2017, and a total credit of $was applied to your account The Protection Plan was removed from your account on November 5, Please be advised that a fee applies for an equipment upgradeWe also require a 24-month commitmentAs DISH Network offers different models of our Hopper receivers, the upgrade fee can range from $to $However, the monthly DVR and additional receiver fees are the sameOur records show that our representative offered to waive the upgrade fee to replace your Hopper receiver with a Hopper with Sling receiver; however, you declined because of the term commitmentWe appreciate that you brought this ***er to our attention so we may address it internally with the appropriate personnel When I spoke with you by phone on January 8, 2018, I advised you that I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 24, 2017 [redacted] ** *** Re: BBB Complaint # [redacted] [redacted] Dear Mrs. ***: On March 20, 2017, we received your rebuttal, dated March 17, 2017, filed with the RevDex.com. You disagreed with my response regarding the billing. You said you attempted to obtain service with another provider and the installation could not be completed without rewiring your home at an additional cost. I attempted to reach you at [redacted] on March 22, 23 and 24, 2017, and I left three voice messages. To assist you with the cost of service, your programming was downgraded and we provided monthly credits for ten months. We did not agree to remove the balance owed for service rendered. Because you are making partial payments, the unpaid balance is being carried over and causing late fees to apply to your account. Our records reveal that your account has not been paid in full since November 2015. The billing is accurate and no additional credit is warranted. We are unable to cover the cost for your home to be rewired. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ July 8, Mrs [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrs [redacted] : On July 8, 2015, we received your correspondence, dated July 7, 2015, filed with the Revdex.com You said your account was on hold and you maintain that the service was disconnected without authorizationYou disputed the early termination fee and said that your mother, Ms [redacted] was also billed for an early termination fee When we spoke today, I explained that your account was in a pause status for the maximum of nine monthsWhen the pause ended on May 7, 2015, the programming was restoredOur records reveal that monthly email notices were sent to [redacted] @hotmail.com advising of the status of your account Because your account was established with Credit Card AutoPay (CCA), a payment of $was collected on June 8, When the leased equipment was returned to DISH Network on June 19, 2015, your account was disconnectedBecause the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied I advised you that I made an exception and reversed the early termination fee from your accountI also submitted a credit card refund of $Please allow five business days for processingYou accepted this resolution In addition, your "Bill To" address was listed as Kendale Acres Rd., Tamora, IL XXXXX This is the same address listed on your mother's (Ms [redacted] DISH Network accountAs a result a bill was sent for the early termination fee for you to your mother's addressMs [redacted] was not billed for an early termination feeI updated your billing address to PO Box 27, Saint Libory, IL XXXXX on your accountI regret any confusion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mrs [redacted] : On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said you were billed twice for a UFC Pay-Per-View event and you disputed the $chargeWhen I spoke with your husband (Mr [redacted] ) today, he informed me that he ordered the same UFC event in both SD and HD through the remote control by mistakeI reversed the $fee for the HD UFC event from your accountHe accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Tell us why here...August 24, Dear Mr [redacted] : On August 24, 2016, we received your rebuttal, dated August 22, 2016, filed with the Revdex.comYou said that the NFL Network was not restored to your channel lineup The NFL Network and NFL Redzone channels were restored on August 2, You are unable to view these channels, as you subscribe to the America’s Top plus package, which does not include them Please note that we carry the NFL Network and NFL Redzone channels in our America’s Top and Multi-Sport packagesI regret any confusion As a courtesy, I added the Multi-Sport package to your account free for three monthsWhen the free service ends, you will be billed the regular priceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-####
Initial Business Response / [redacted] (1000, 9, 2015/04/28) */ April 27, Mr [redacted] and Ms [redacted] *** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms [redacted] : On April 24, 2015, we received your correspondence, dated April 23, 2015, filed with the Revdex.com You requested a refund of $ Per your request, your account was disconnected on March 17, Our records show that $was collected for the early termination fee with the qualifying credit card on April 6, On this same date, as Credit Card AutoPay (CCA) was established on your account previously, a payment in the amount of $was collectedPlease note that in order to prevent a CCA payment from processing, the payment option must be removed from the account a minimum of seven days prior to the payment due date When we spoke on April 24, 2015, I advised you that a refund of $was applied to your credit card account ending in on April 21, I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's sad that I had to go through all of this and file a complaint with Revdex.com before they would issued my money backIt sure would have been a lot easier if they would not have lied about the credit and just issued the credit back to me I am glad that there is a Revdex.com thanks for the help
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the RevDex.com You disputed the early termination fee Please note that DISH Network does not offer a trial period to cancel service without a penalty Our records reveal that you reported loss of signal on June 21, I reviewed all your recorded calls for this date and found that a technician visit was scheduled for June 30, 2015, to relocate your dishHowever, it was canceled in errorI apologize for any inconvenience this may have caused When we spoke today, I advised you that I waived the early termination feePer your request, the service was disconnected todayYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS We thank you for bringing this matter to our attentionYour concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou maintain that you moved and did not previously agree to a new term commitment When you contacted us on August 18, 2016, regarding your programming pricing, you were offered a two-year price guarantee equivalent to our new customer offers A review of the customer service call from August 18, 2016, found that our agent disclosed that the offer would require a new two-year commitmentHe also told you that the offer would have to be accepted through your online DISH Network account, and he advised you to read the terms and conditions prior to accepting the offerOur records show that your online account was accessed the same day, and the offer was acceptedPlease be advised that the terms and conditions of the offer reiterate the required 24-month commitment While your service was placed on DISH Pause on October 31, 2016, you contacted us on November 18, At that time you declined our offer to move the service to your new address, and your service was disconnectedSince your term commitment was not fulfilled, an early termination fee of $was appliedYou were also charged a $box return fee When I spoke with you by phone on December 1, 2016, I advised you that the fee is valid and will not be removed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ August 10, [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On July 31, 2015, we received your correspondence, dated July 30, 2015, filed with the RevDex.com You stated that your DISH Network account was not disconnected on [redacted] 26, 2015, as you requestedYou experienced difficulty with the leased equipment return requirementsEarly termination fees were collected from your bank account, causing financial hardship, and the customer service you encountered while attempting to resolve this matter did not meet your expectationsYou have received calls regarding the balance on your disconnected account, and you requested that this contact cease When we spoke on August 7, 2015, I resolved the balance on your disconnected account, confirmed that the leased equipment was returned and, as a courtesy, I agreed to waive your early termination fee since you were unable to retain the service at your new residenceI have also issued refunds for the early termination feesI offered to assist with the banking fees you incurred if you would provide the required supporting documentationYou accepted this resolution We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted]
June 23, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 21, 2016, we received your complaint, dated June 19, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou maintain that you have paid the agreed-upon monthly rate of $87.00; however, you continue to incur fees A review of your account shows that you were previously receiving a total monthly credit of $These credits ended on March 24, As a result, you began to be billed the regular monthly rate of $plus tax Although we have received monthly payments, they have not been for the full balance dueThis has caused an unpaid balance to carry over each month and late fees to be applied to your account On April 10, 2016, a billing statement of $generated for service from April 25, 2016, through May 24, Since we did not receive a payment, the billing statement of $that generated on May 10, 2016, included the previous unpaid balance, new month’s charges and a $late feeWe received two payments totaling $on May and 27, This left your account with an unpaid balance of $ The billing statement of $that generated on June 10, 2016, included the previous unpaid balance of $103.11, new month’s charges and a $late feeOn June 10, 2016, we received a payment of $Because the full past-due balance of $was not paid, your service was interrupted for non-payment on June 21, On April 13, 2016, a monthly credit of $was applied to your account for six monthsAn additional $monthly credit was applied on May 12, 2016, for monthsThese credits reduce your monthly rate to $(including tax) When I spoke with you by phone on June 22, 2016, I advised you that I made an exception and I applied a credit of $to your account to cover the past-due balanceI also restarted your service Your next billing statement will generate on July 10, 2016, for service from July 25, 2016, through August 24, 2016, and it will be for one month of serviceTo avoid an unpaid balance and late fees, please pay the statement balance by the due date You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ September 11, Ms [redacted] and Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] and Mr [redacted] : On September 1, 2015, we received your correspondence, dated August 31, 2015, filed with the Revdex.com You stated that you recently ordered DISH Network serviceHowever, we were unable to establish the necessary line of sight at your residence to receive serviceThe order was cancelledYou requested that the credit inquiries that were run when you purchased the service be removed When I spoke with MrMonaskhin on September 4, 2015, I agreed to submit a request to our collection department asking that the inquiries be removed from your credit reportHe accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response as they state they have agreed to my required resolution to this issue, which is to delete the request from the credit reports Thank you for your assistance with this matter
February 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account You said that you were signed up for a 12-month price lock and not a 24-month commitment You also said that you experienced technical issues and you expressed concern about the level of customer service you received I attempted to reach you at ( [redacted] on February 2, 5, and 6, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that a review of your calls to us revealed that you were offered a 24-month price guarantee and were advised that it required a new 24-month commitment When you accepted the offer through our automated phone system, you were again advised of the commitment Our records reflect only two calls for technical assistance in 2017--one in January and one in December I reviewed your December call and the agent was unable to find anything amiss with your receivers or signal As our records show that you were advised of, and agreed to, the 24-month commitment associated with your account, and as DISH Network was not given adequate opportunity to resolve any technical issues you may have experienced, we are unable to waive your current balance of $349.51, nor provide a refund for previous payments We appreciate your feedback concerning your experience, it will be used to improve the interactions of our agents with our customers If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is clearly a scripted written response to upon which there was no verification of the background data usedAs far as attempting to reach us at the phone number listed above [redacted] NOT TRUE! At least no messages were left nor does caller id show a single missed call from DISHTV.....yet MORE lies I think yes! So once again NO I DO NOT ACCEPT THEIR RESPONSE Sincerely, [redacted]
March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou maintain that you did not sign an agreement and your monthly rate was increased because of a late payment Your service was activated on September 9, 2013, with a 24-month commitment through Progressive Security Inc., an independent companyEnclosed is a copy of your 24-month agreementAdditionally, we show that a sales confirmation email was sent to [redacted] on September 9, 2013, disclosing the terms and conditions of our service Your promotion included a monthly discount of $for the first monthsYou also received the Protection Plan free for four monthsIn order to receive the promotional offers, your account must remain active and in good standing Your service was disconnected on February 3, 2014, for non-paymentAs a result, your promotional offers were forfeitedWhen your service was restarted on February 10, 2014, you began to be billed the regular monthly rate of $plus tax Your service was again disconnected on May 5, 2014, for non-paymentAt that time, your account was left with an unpaid service balance of $Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged $for an unreturned receiver (model 722) and an LNBF (eye piece on the satellite dish) When I spoke with you by phone today, I advised you that while the charges are valid, I made an exception and removed the equipment feesThis will reduce your balance to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Dear Ms [redacted] : On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.comYou stated that you received a collection notice concerning a $balance owed on your disconnected DISH Network accountAdditionally, you were charged for service after the account was disconnectedAs a result, you are owed a $refundYou requested that this matter be resolvedIn our January 25, 2016, email correspondence, I advised you that the $balance was for unreturned equipmentReturn shipping materials were shipped in February 2015, but were not deliveredI have reshipped these itemsThe tracking numbers are 1Z40388F [redacted] and 1Z40388F [redacted] Once the leased equipment is returned, the $collection balance will be resolvedI will then issue a refund for $You accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
January 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MrPatel: On January 13, 2016, we received your complaint, dated January 11, 2016, filed with the Revdex.com You said that you were put under a new contract without your knowledge or permissionYou requested that we remove the contract extension When we spoke, I told you that I removed the contract extension from your accountI advised you that you are still bound by your Digital Home Advantage promotion which expires December 6, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] oTell us why here
Complaint: [redacted] I am rejecting this response because: I did not have service long enough and their service was lousyThey gave me a pkgthat I DO NOT have any use for, I DO NOT watch those channelsThey said it was free installation, but I paid $foe something, that I have no idea what it was for, then another $39.00, for something elseThey wanted to charge me $plus $for activation when it was on pause for hours, I said they are crazy, I called to put it back on and they reduced it to $I had problems , I had to keep both TV's on the same channel, for about weeks, that was like not having service, because you couldn't watch what you wanted, one person wants to watch this and the other wants to watch something else, so I turned it off, the remote for the 2nd TV was defective, so I had to wait for them to send me another oneThis representative put me on the Latino pkg, before they gave me the one that I got stuck with, that I did not want, I felt, that because I have a Spanish name, they gave me that pkg., I told her I did not want it, didn't want to watch those channelsI called them constantly in the month of December for different reasons, and I got very frustrated and very discouraged with this people, it got to the point , that I DID NOT want to talk to them anymoreI used to have service with Dish for about years, I was a valued customer then, now I felt like a nobody, wasn't valued very much, I lived at [redacted] *** They lied to me, I would like my money back, and for them to send me a box with a label, so I can return their box, I am not paying $for the receiver, I was very disappointed with their service and when you purchase a product , and you are dissatisfied, you return it and get your money back.I didn't put everything I wanted to, because it has a minute timer on here, so I didn't finish saying what I needed toThank You for your help Sincerely, [redacted]
November 17, Dear Ms [redacted] : On November 16, 2016, we received your rebuttal, dated November 14, 2016, filed with the Revdex.comYou feel that you shouldn’t have to pay a fee to have your satellite dish removed from your roof because you paid for our service on a regular basis As you were previously advised, your request to have us remove your satellite dish at no cost has been denied If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
September 7, Dear Ms [redacted] : On September 2, 2016, we received your rebuttal, dated September 1, 2016, filed with the Revdex.com You maintain that you did not make the payments applied to your DISH Network and bank account Please refer to my previous response wherein I explained that three payments were received: one, for $283.79, was processed manually through your online account on July 20, 2016, and two, $and $10.02, were made manually through your receiver on July 22, Emails were sent on July and 22, 2016, to [redacted] , confirming that these payments were received One refund of $was sent to you on August 9, 2016, and the other two payments were declined by your bank If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...December 29, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] ###-###-####Dear Ms [redacted] : On December 20, 2017, we received your complaint, dated December 19, 2017, filed with the Revdex.comYou said that you were charged for unreturned equipment and you did not receive a refund after you returned your leased receiversI attempted to reach you at ###-###-#### on December 27, and 29, Each call was terminated without the option to leave a voicemail I also emailed you at [redacted] @yahoo.comOur records indicate that you contacted us on August 15, 2017, and requested to remove three receivers from your account Due to a system issue, boxes were not immediately sent A return kit was sent to you on August 31, 2017, and delivered on September 1, 2017, per UPS tracking numbers [redacted] and [redacted] You contacted us again on November 24, 2017, about the unreturned equipment fees applied to your account and you requested a refund As the agent explained, we are unable to provide a refund until the equipment is receivedBoxes were sent to you again and they were delivered on November 29, You disputed the unreturned equipment charges through your financial institution and $was returned to your bank account on December 4, As your payment was removed, your account was disconnected due to nonpayment on December 5, When we received your leased receivers on December 12, 2017, your account was restarted and the unreturned equipment fees were reversedPlease note that the $was never returned to DISH NetworkAs we never received those funds back, we are unable to provide a refund for this issue Additionally, as the fees were debited in compliance with your customer agreement because your leased equipment was not returned in a timely manner, we are unable to provide reimbursement for non-sufficient funds feesIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
January 11, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 2, 2018, we received your complaint, dated December 30, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you experienced unresolved technical issues with your equipmentYou also stated that although you were offered an equipment upgrade, you received different information regarding the associated feesIn addition, you said that you were charged for aservices without your authorization Your DISH Network service was activated on May 12, 2017, with a 24-month commitment Your promotion included four movie channels (HBO, Cinemax, Showtime and Starz) and the DISH Movie Pack free for three months, as well as the Protection Plan free for six monthsSince the movie channels were not removed after the free trial, you began to be charged the regular monthly price of $Notification of the upcoming charges were disclosed on your June 27, 2017, billing statement (enclosed) On August 12, 2017, Cinemax, Showtime, Starz and the DISH Movie Pack were removed from your account; however, you opted to keep HBOA total credit of $was applied to your account for the removal and a refund of $was applied to your credit card account on August 15, 2017, for the previous chargesHBO was removed on August 29, 2017, and a total credit of $was applied to your account The Protection Plan was removed from your account on November 5, Please be advised that a fee applies for an equipment upgradeWe also require a 24-month commitmentAs DISH Network offers different models of our Hopper receivers, the upgrade fee can range from $to $However, the monthly DVR and additional receiver fees are the sameOur records show that our representative offered to waive the upgrade fee to replace your Hopper receiver with a Hopper with Sling receiver; however, you declined because of the term commitmentWe appreciate that you brought this ***er to our attention so we may address it internally with the appropriate personnel When I spoke with you by phone on January 8, 2018, I advised you that I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 24, 2017 [redacted] ** *** Re: BBB Complaint # [redacted] [redacted] Dear Mrs. ***: On March 20, 2017, we received your rebuttal, dated March 17, 2017, filed with the RevDex.com. You disagreed with my response regarding the billing. You said you attempted to obtain service with another provider and the installation could not be completed without rewiring your home at an additional cost. I attempted to reach you at [redacted] on March 22, 23 and 24, 2017, and I left three voice messages. To assist you with the cost of service, your programming was downgraded and we provided monthly credits for ten months. We did not agree to remove the balance owed for service rendered. Because you are making partial payments, the unpaid balance is being carried over and causing late fees to apply to your account. Our records reveal that your account has not been paid in full since November 2015. The billing is accurate and no additional credit is warranted. We are unable to cover the cost for your home to be rewired. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ July 8, Mrs [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrs [redacted] : On July 8, 2015, we received your correspondence, dated July 7, 2015, filed with the Revdex.com You said your account was on hold and you maintain that the service was disconnected without authorizationYou disputed the early termination fee and said that your mother, Ms [redacted] was also billed for an early termination fee When we spoke today, I explained that your account was in a pause status for the maximum of nine monthsWhen the pause ended on May 7, 2015, the programming was restoredOur records reveal that monthly email notices were sent to [redacted] @hotmail.com advising of the status of your account Because your account was established with Credit Card AutoPay (CCA), a payment of $was collected on June 8, When the leased equipment was returned to DISH Network on June 19, 2015, your account was disconnectedBecause the service was disconnected prior to the promotional fulfillment date, an early termination fee of $was applied I advised you that I made an exception and reversed the early termination fee from your accountI also submitted a credit card refund of $Please allow five business days for processingYou accepted this resolution In addition, your "Bill To" address was listed as Kendale Acres Rd., Tamora, IL XXXXX This is the same address listed on your mother's (Ms [redacted] DISH Network accountAs a result a bill was sent for the early termination fee for you to your mother's addressMs [redacted] was not billed for an early termination feeI updated your billing address to PO Box 27, Saint Libory, IL XXXXX on your accountI regret any confusion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Mrs [redacted] : On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said you were billed twice for a UFC Pay-Per-View event and you disputed the $chargeWhen I spoke with your husband (Mr [redacted] ) today, he informed me that he ordered the same UFC event in both SD and HD through the remote control by mistakeI reversed the $fee for the HD UFC event from your accountHe accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Tell us why here...August 24, Dear Mr [redacted] : On August 24, 2016, we received your rebuttal, dated August 22, 2016, filed with the Revdex.comYou said that the NFL Network was not restored to your channel lineup The NFL Network and NFL Redzone channels were restored on August 2, You are unable to view these channels, as you subscribe to the America’s Top plus package, which does not include them Please note that we carry the NFL Network and NFL Redzone channels in our America’s Top and Multi-Sport packagesI regret any confusion As a courtesy, I added the Multi-Sport package to your account free for three monthsWhen the free service ends, you will be billed the regular priceIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST###-###-####
Initial Business Response / [redacted] (1000, 9, 2015/04/28) */ April 27, Mr [redacted] and Ms [redacted] *** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms [redacted] : On April 24, 2015, we received your correspondence, dated April 23, 2015, filed with the Revdex.com You requested a refund of $ Per your request, your account was disconnected on March 17, Our records show that $was collected for the early termination fee with the qualifying credit card on April 6, On this same date, as Credit Card AutoPay (CCA) was established on your account previously, a payment in the amount of $was collectedPlease note that in order to prevent a CCA payment from processing, the payment option must be removed from the account a minimum of seven days prior to the payment due date When we spoke on April 24, 2015, I advised you that a refund of $was applied to your credit card account ending in on April 21, I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's sad that I had to go through all of this and file a complaint with Revdex.com before they would issued my money backIt sure would have been a lot easier if they would not have lied about the credit and just issued the credit back to me I am glad that there is a Revdex.com thanks for the help
Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ July 8, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the RevDex.com You disputed the early termination fee Please note that DISH Network does not offer a trial period to cancel service without a penalty Our records reveal that you reported loss of signal on June 21, I reviewed all your recorded calls for this date and found that a technician visit was scheduled for June 30, 2015, to relocate your dishHowever, it was canceled in errorI apologize for any inconvenience this may have caused When we spoke today, I advised you that I waived the early termination feePer your request, the service was disconnected todayYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPS We thank you for bringing this matter to our attentionYour concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou maintain that you moved and did not previously agree to a new term commitment When you contacted us on August 18, 2016, regarding your programming pricing, you were offered a two-year price guarantee equivalent to our new customer offers A review of the customer service call from August 18, 2016, found that our agent disclosed that the offer would require a new two-year commitmentHe also told you that the offer would have to be accepted through your online DISH Network account, and he advised you to read the terms and conditions prior to accepting the offerOur records show that your online account was accessed the same day, and the offer was acceptedPlease be advised that the terms and conditions of the offer reiterate the required 24-month commitment While your service was placed on DISH Pause on October 31, 2016, you contacted us on November 18, At that time you declined our offer to move the service to your new address, and your service was disconnectedSince your term commitment was not fulfilled, an early termination fee of $was appliedYou were also charged a $box return fee When I spoke with you by phone on December 1, 2016, I advised you that the fee is valid and will not be removed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ August 10, [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On July 31, 2015, we received your correspondence, dated July 30, 2015, filed with the RevDex.com You stated that your DISH Network account was not disconnected on [redacted] 26, 2015, as you requestedYou experienced difficulty with the leased equipment return requirementsEarly termination fees were collected from your bank account, causing financial hardship, and the customer service you encountered while attempting to resolve this matter did not meet your expectationsYou have received calls regarding the balance on your disconnected account, and you requested that this contact cease When we spoke on August 7, 2015, I resolved the balance on your disconnected account, confirmed that the leased equipment was returned and, as a courtesy, I agreed to waive your early termination fee since you were unable to retain the service at your new residenceI have also issued refunds for the early termination feesI offered to assist with the banking fees you incurred if you would provide the required supporting documentationYou accepted this resolution We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted]
June 23, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 21, 2016, we received your complaint, dated June 19, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou maintain that you have paid the agreed-upon monthly rate of $87.00; however, you continue to incur fees A review of your account shows that you were previously receiving a total monthly credit of $These credits ended on March 24, As a result, you began to be billed the regular monthly rate of $plus tax Although we have received monthly payments, they have not been for the full balance dueThis has caused an unpaid balance to carry over each month and late fees to be applied to your account On April 10, 2016, a billing statement of $generated for service from April 25, 2016, through May 24, Since we did not receive a payment, the billing statement of $that generated on May 10, 2016, included the previous unpaid balance, new month’s charges and a $late feeWe received two payments totaling $on May and 27, This left your account with an unpaid balance of $ The billing statement of $that generated on June 10, 2016, included the previous unpaid balance of $103.11, new month’s charges and a $late feeOn June 10, 2016, we received a payment of $Because the full past-due balance of $was not paid, your service was interrupted for non-payment on June 21, On April 13, 2016, a monthly credit of $was applied to your account for six monthsAn additional $monthly credit was applied on May 12, 2016, for monthsThese credits reduce your monthly rate to $(including tax) When I spoke with you by phone on June 22, 2016, I advised you that I made an exception and I applied a credit of $to your account to cover the past-due balanceI also restarted your service Your next billing statement will generate on July 10, 2016, for service from July 25, 2016, through August 24, 2016, and it will be for one month of serviceTo avoid an unpaid balance and late fees, please pay the statement balance by the due date You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ September 11, Ms [redacted] and Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] and Mr [redacted] : On September 1, 2015, we received your correspondence, dated August 31, 2015, filed with the Revdex.com You stated that you recently ordered DISH Network serviceHowever, we were unable to establish the necessary line of sight at your residence to receive serviceThe order was cancelledYou requested that the credit inquiries that were run when you purchased the service be removed When I spoke with MrMonaskhin on September 4, 2015, I agreed to submit a request to our collection department asking that the inquiries be removed from your credit reportHe accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response as they state they have agreed to my required resolution to this issue, which is to delete the request from the credit reports Thank you for your assistance with this matter
February 6, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 24, 2018, we received your complaint, dated January 23, 2018, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account You said that you were signed up for a 12-month price lock and not a 24-month commitment You also said that you experienced technical issues and you expressed concern about the level of customer service you received I attempted to reach you at ( [redacted] on February 2, 5, and 6, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that a review of your calls to us revealed that you were offered a 24-month price guarantee and were advised that it required a new 24-month commitment When you accepted the offer through our automated phone system, you were again advised of the commitment Our records reflect only two calls for technical assistance in 2017--one in January and one in December I reviewed your December call and the agent was unable to find anything amiss with your receivers or signal As our records show that you were advised of, and agreed to, the 24-month commitment associated with your account, and as DISH Network was not given adequate opportunity to resolve any technical issues you may have experienced, we are unable to waive your current balance of $349.51, nor provide a refund for previous payments We appreciate your feedback concerning your experience, it will be used to improve the interactions of our agents with our customers If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is clearly a scripted written response to upon which there was no verification of the background data usedAs far as attempting to reach us at the phone number listed above [redacted] NOT TRUE! At least no messages were left nor does caller id show a single missed call from DISHTV.....yet MORE lies I think yes! So once again NO I DO NOT ACCEPT THEIR RESPONSE Sincerely, [redacted]
March 3, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou maintain that you did not sign an agreement and your monthly rate was increased because of a late payment Your service was activated on September 9, 2013, with a 24-month commitment through Progressive Security Inc., an independent companyEnclosed is a copy of your 24-month agreementAdditionally, we show that a sales confirmation email was sent to [redacted] on September 9, 2013, disclosing the terms and conditions of our service Your promotion included a monthly discount of $for the first monthsYou also received the Protection Plan free for four monthsIn order to receive the promotional offers, your account must remain active and in good standing Your service was disconnected on February 3, 2014, for non-paymentAs a result, your promotional offers were forfeitedWhen your service was restarted on February 10, 2014, you began to be billed the regular monthly rate of $plus tax Your service was again disconnected on May 5, 2014, for non-paymentAt that time, your account was left with an unpaid service balance of $Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged $for an unreturned receiver (model 722) and an LNBF (eye piece on the satellite dish) When I spoke with you by phone today, I advised you that while the charges are valid, I made an exception and removed the equipment feesThis will reduce your balance to $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Dear Ms [redacted] : On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.comYou stated that you received a collection notice concerning a $balance owed on your disconnected DISH Network accountAdditionally, you were charged for service after the account was disconnectedAs a result, you are owed a $refundYou requested that this matter be resolvedIn our January 25, 2016, email correspondence, I advised you that the $balance was for unreturned equipmentReturn shipping materials were shipped in February 2015, but were not deliveredI have reshipped these itemsThe tracking numbers are 1Z40388F [redacted] and 1Z40388F [redacted] Once the leased equipment is returned, the $collection balance will be resolvedI will then issue a refund for $You accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
January 18, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MrPatel: On January 13, 2016, we received your complaint, dated January 11, 2016, filed with the Revdex.com You said that you were put under a new contract without your knowledge or permissionYou requested that we remove the contract extension When we spoke, I told you that I removed the contract extension from your accountI advised you that you are still bound by your Digital Home Advantage promotion which expires December 6, If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] oTell us why here
Complaint: [redacted] I am rejecting this response because: I did not have service long enough and their service was lousyThey gave me a pkgthat I DO NOT have any use for, I DO NOT watch those channelsThey said it was free installation, but I paid $foe something, that I have no idea what it was for, then another $39.00, for something elseThey wanted to charge me $plus $for activation when it was on pause for hours, I said they are crazy, I called to put it back on and they reduced it to $I had problems , I had to keep both TV's on the same channel, for about weeks, that was like not having service, because you couldn't watch what you wanted, one person wants to watch this and the other wants to watch something else, so I turned it off, the remote for the 2nd TV was defective, so I had to wait for them to send me another oneThis representative put me on the Latino pkg, before they gave me the one that I got stuck with, that I did not want, I felt, that because I have a Spanish name, they gave me that pkg., I told her I did not want it, didn't want to watch those channelsI called them constantly in the month of December for different reasons, and I got very frustrated and very discouraged with this people, it got to the point , that I DID NOT want to talk to them anymoreI used to have service with Dish for about years, I was a valued customer then, now I felt like a nobody, wasn't valued very much, I lived at [redacted] *** They lied to me, I would like my money back, and for them to send me a box with a label, so I can return their box, I am not paying $for the receiver, I was very disappointed with their service and when you purchase a product , and you are dissatisfied, you return it and get your money back.I didn't put everything I wanted to, because it has a minute timer on here, so I didn't finish saying what I needed toThank You for your help Sincerely, [redacted]