Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX and (XXX) XXX-XXXX, ext30, on July 20, and 22, 2015, were unsuccessful; however, I left three messages You expressed concern with the balance of $that was reported to collections by DISH NetworkYou maintain that you experienced technical issues with your service and you were told that you would have to pay for a technician visit Although DISH Network will attempt to resolve reported technical issues by phone, when these attempts fail a technician visit is requiredThe regular cost of a technician visit is $If you subscribe to the Protection Plan for $a month, the cost of the technician visit is reduced to $ Your service was disconnected for non-payment on August 4, 2014, and your account was left with a service balance of $Please be advised that we do not show that we received a disconnection request prior to this dateNonetheless, I removed the service balance from your account You were charged $for an unreturned receiver (model 625) and $for an unreturned LNBF (eyepiece on the satellite dish)As the receiver is now obsolete, I reversed the unreturned equipment feeI also waived the unreturned LNBF fee of $49.00, leaving your account with a zero balanceFurthermore, I requested that any negative information reported to the credit bureaus be removedPlease allow six to eight weeks for processing You requested that the equipment be removed from your homeWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipAs DISH Network does not require the return of the satellite dish, we do not send a technician to remove it If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
this agent I have been working with, [redacted] , she has been no helpShe has not looked at the calls, or has looked at the wrong onesThe representative I was working with asked what I wanted from Dish to return as a customerI told her I wanted the $a month fee for a pause waivedShe said that she could do that and that was how service was restoredCristina is either lying about listening to the call or is listening to some other call, as I have contacted Dish countless timesI reject her offerI have a previous agreement with Dish that they have failed to honorThis is not my doing, it is on Dish NetworkComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ September 28, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 25, 2015, we received your correspondence, dated September 24, 2015, filed with the Revdex.com You expressed concern with the increased programming rate after the first year and with the state and local taxes When we spoke today, you said you do not want to speak with DISH Network Our records show that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment we provided you with free equipment, free installation and with free and discounted service You subscribe to the America's Top Plus package at $per month before the applicable 6% state sales tax and the 11.44% unique state sales tax rate for Florida You received a monthly discount of $for months, HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months, along with the Protection Plan free for six months In January 2015, DISH Network experienced a $price increase for the America's Top Plus packageTo offset the increase, a $price protection credit was applied to your account for six monthsWhen the free service and credits ended, you were billed the regular program priceThe monthly rate is correct and the applicable state and local taxes have applied Please note that your monthly billing statements show the billing rate and the promotional credit countdown As a courtesy, I made an exception and applied a one-time credit of $to your accountI also added a $monthly credit for ten monthsThese credits offset the $price increase for one year We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com Our records show that this matter was previously addressed by letter correspondence (copy enclosed) through the Federal Communications Commission (FCC) In the future, the duplicate account should not populate when you call DISH Network If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] December 22, Mr [redacted] Re: FCC Complaint # [redacted] Dear Mr***: On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Federal Communications Commission You said you have a PAdvance account and you disputed the account collection Our records show that your account was interrupted on September 23, However, when you called to inquire about your bill on October 15, 2015, the interruption was canceled and the service was restored in error and then disconnectedAs a result, you were billed for service from September 23, 2015, through October 15, When we spoke today, I advised you that the system billed you for service through the disconnection date I reversed the balance of $and submitted a refund for the same amountPlease allow five business days for processingThis information will also be removed from your credit reportPlease allow eight weeks for your credit report to be updatedYou accepted this resolution We appreciate your feedback and your concerns will be addressed with the appropriate personnelWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] cc: Federal Communications Commission [redacted]
February 13, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On February 8, 2018, we received your complaint, dated February 7, 2018, filed with the Revdex.com My attempts to reach you by phone on February 8, 2018, were unsuccessful because the individual who answered the phone at (409) 201-0960) advised me that I had the wrong phone numberI also sent an email to ***.***@gmail.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you fulfilled your initial contract and you did not agree to a new oneYou also stated that you were advised you could view the agreement through your online DISH Network accountFurthermore, you mentioned that your price increased without notice Your DISH Network service was activated on December 24, 2015, with a 24-month commitment though December 23, Although this term commitment was fulfilled, our records show that you accepted a new 24-month commitment for our Preferred Customer Offer on January 7, 2018, through your online DISH Network accountThis offer included a $monthly discount and a monthly $eAutoPay discount with a price guarantee for months Please be advised that in order to add the offer, you have to specifically select the redeem button after logging into your online accountOnce this button is selected, the offer details including the pricing and 24-month commitment information are disclosedHowever, the offer will still not be added until the radio button accepting the term and conditions is selected and the submit button is chosen Our records show that an email was sent on January 7, 2018, confirming the addition of the Preferred Customer OfferAs this is an offer that was added online, there is no signed agreement We, like all other Pproviders, must increase our prices to help cover increasing programming costs from channel ownersOn January 16, 2018, the price of the America’s Top package was increased by $and the price of the local channels was increased by $Notification of the increase was included in your January 24, 2018, billing statement Even though your service was disconnected on February 7, 2018, and you were charged an early termination fee of $230.00, your service was restarted on February 8, 2018, and the fee was reversed I made an exception and waived the remaining term commitment on your accountYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
May 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On May 10, 2016, we received your complaint, dated May 6, 2016, filed with the Revdex.com In order to remove your Social Security Number from the existing DISH Network account, you will need to complete the enclosed ID Theft AffidavitWe also require a copy of a police report from your local law enforcement filed for identity theft Please send the required signed FTC affidavit, a copy of the police report, a copy of the front and back of your driver's license, the best phone number to contact you by, and any other supporting documentation to the DISH Network ID Theft Verification TeamThe options to submit these forms are listed below: · Direct line: (866) 940-· Fax: (720) 514-· Email: [email protected] · Mail: DISH Network Attn: ID Theft Verification Team PO Box Littleton, CO If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me via email ( [redacted] ) or mail ( [redacted] ***) a bill or some form of documentation stating the balance is now zero and has been resolvedThank you! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/07) */ April 30, Ms [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the Revdex.com You said that your house was destroyed in a house fire, and you expressed concern regarding being charged for unreturned equipment and early termination fees When we spoke I apologized for the inconvenienceI advised you that I have waived the balance of $1,090.58, resulting in a zero balanceI informed you that I will have your account removed from our collection agency and I will have the debt removed from your credit bureau file; please allow up to eight weeks If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Tell us why here...July 28, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On July 27, 2016, we received your rebuttal, dated July 27, 2016, filed with the Revdex.comYou disagreed with my previous response to your concerns We are unable to alter the account records Your account was disconnected due to nonpayment on January 21, The payment of $for service rendered was made after the account was reported to collections The return boxes and labels were delivered by UPS to your home on March 26, Because the leased equipment was not returned in a timely manner, the equipment fees charge of $was sent to collections When you requested return boxes in October 2015, the equipment had become obsolete and was no longer required to be return Ms [redacted] a DISH Network Dispute Resolution Specialist, removed the balance of $from your account on June 26, This information will be updated with the credit bureaus; please allow eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 22, Ms [redacted] XXX-XXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 18, 2015, we received your complaint, dated September 17, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network and credit card accountsYou said that you were provided with different information depending on the person with whom you spokeYou requested to have the termination fee waived and your last payment refunded I attempted to reach you at (XXX) XXX-XXXX on September 18, and 22, 2015, and I left you three voicemailsI received your return voicemails but we were unable to speak directly In my last message, I advised you that I had made an exception and waived your early termination feeI also backdated the disconnection of your account and refunded your $early termination fee payment and $for service In addition, I reviewed the records and calls on your account and I will forward your concerns to the appropriate department concerning the information you were provided and the level of customer service that you received We sincerely regret any confusion or inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 7, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You did not accept my previous response regarding your request for an account credit due to the removal of your local Fox station As I previously advised you, you are not charged any additional monthly fees for the local channels because they are included in your basic programming package for freeAlthough a courtesy credit was applied to your account in October 2015, for the removal of another local channel, DISH Network does not apply account credits for the removal of channels due to a contract dispute with the provider Our records show that you opted to cancel your service todayPlease be advised that an early termination fee of $will be applied to your account for the non-fulfillment of your term commitmentHowever, I made an exception and I waived this fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your rebuttal, dated March 5, 2016, filed with the Revdex.com You said that you did not agree to place your account on DISH Pause and that you never gave DISH Network permission to debit your bank account Our records indicate that you placed your account on DISH Pause; however, as I was unable to review that call, I waived your programming balance Please refer to the Digital Home Advantage customer agreement I enclosed in my previous response wherein you agreed to our terms of service Included in those terms is that your early termination fee could be automatically debited from the credit or debit card account used to qualify for your account While we regret that you do not agree with our response, we are unable to waive and refund your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: as as stated in my rebuttal, I refuse to give business to a company that speaks to me in the rude manner of which you didYou have completely ignored that portion of my rebuttalYou work with frustrated people all the time and should know better than to speak to a customer the way you did to meFor that reason, I wish to exit my contract with dish and you to waive the cancellation feeYou are condescending and rude to work withPoor excuse for a person who works with public Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ November 3, [redacted] H [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On October 29, 2015, we received your correspondence, dated October 28, 2015, filed with the Revdex.com You stated that you experienced reoccurring signal loss with your DISH Network serviceYou made several unsuccessful attempts to resolve the matter which led you to disconnect your serviceYou continued to be billed for the internet service until it was disconnected in April You have also been billed for an early termination fee and for unreturned equipmentAll of the leased equipment was returned and you requested that the early termination fee be waivedYou are asking that the $balance be resolved and removed from your credit report When we spoke on October 29, 2015, I agreed to resolve the $balance, as a courtesyI requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 3, [redacted] and [redacted] and [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On September 1, 2015, we received your correspondence, dated August 31, 2015, filed with the Revdex.com You said that you have yet to receive the $gift card that was offered at the time of sale When we spoke today, I advised you that I linked the $gift card to your accountPlease allow six to eight weeks for processing and delivery We apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I will wait until January 29th to see if after that date I am still receiving unwanted junk mail from Dish Network While my past experience has left me skeptical, Ms [redacted] was very professional and I tend to trust that I have seen the last of DishWe'll see I have attached a copy of a live chat, belowRead it a you'll understand my frustration( [redacted] dish chat.jpg)
Initial Business Response / [redacted] (1000, 15, 2015/06/05) */ June 2, Ms [redacted] C [redacted] N [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms***: On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your DISH Network serviceYou indicated that the service was established through Frontier, but you were not informed of the required 24-month commitmentYou also stated that the service was never installed and the technician took the equipment Our records reveal that your DISH Network service was activated on May 3, 2015, with a 24-month commitmentOn May 19, 2015, the service was canceled and our representative agreed to waive the term commitment and associated early termination fee; however, an early termination fee of $was still appliedAdditionally, two $box return fees were applied When I spoke with you by phone today, I advised you that I reversed the charges, leaving a zero balance on your account We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com [redacted] St Denver, CO [redacted] ***
December 15, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com My attempts to contact you by phone at ###-###-#### on December 11, and 15, 2015, were unsuccessful; however, I left three messages You expressed concern with the early termination fee to disconnect your serviceYou stated that you experienced unresolved technical issues Your service was activated on July 29, 2014, with a 24-month commitment Our records confirm ongoing technical issues and our attempts to resolve themOn December 2, 2015, your term commitment was waived and your service was disconnected I submitted a total refund check of $for your last two paymentsPlease allow two to four weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
January 18, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Ms. [redacted] : On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the RevDex.com. You said that you agreed to allow your ex-mother-in-law to move your service with her to [redacted] and you added her name to the account. However, you found that your contract was extended without your knowledge. You requested that we release you from the new contractual agreement. When we spoke by phone, I informed you that when you added your ex-mother-in-law to your account as an authorized user, this gave her authorization to agree to the new commitment. However, I told you that I will meet your request and release you from the contract extension. I advised you that your original contractual agreement ends on July 4, 2017. You agreed with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder RevDex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 6, 2015 Mr. [redacted] E. [redacted] , [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Mr. [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the... RevDex.com. You maintain that you cancelled your internet service with DISH Network due to ongoing service issues; however, you were charged an early termination fee. You said that DISH Network did not uphold its agreement to provide you with internet service and you received poor customer service when you called for assistance. You requested that the fee be waived. When we spoke today, I advised you that our records reveal that DISH Network was supplying you with the internet service you requested; however, there was a technical issue caused by your computer. As such, we consider the early termination fee to be valid, but I will waive the fee since you intend to retain your DISH Network TV service. We strive to provide excellent service and regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ July 23, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at (XXX) XXX-XXXX and (XXX) XXX-XXXX, ext30, on July 20, and 22, 2015, were unsuccessful; however, I left three messages You expressed concern with the balance of $that was reported to collections by DISH NetworkYou maintain that you experienced technical issues with your service and you were told that you would have to pay for a technician visit Although DISH Network will attempt to resolve reported technical issues by phone, when these attempts fail a technician visit is requiredThe regular cost of a technician visit is $If you subscribe to the Protection Plan for $a month, the cost of the technician visit is reduced to $ Your service was disconnected for non-payment on August 4, 2014, and your account was left with a service balance of $Please be advised that we do not show that we received a disconnection request prior to this dateNonetheless, I removed the service balance from your account You were charged $for an unreturned receiver (model 625) and $for an unreturned LNBF (eyepiece on the satellite dish)As the receiver is now obsolete, I reversed the unreturned equipment feeI also waived the unreturned LNBF fee of $49.00, leaving your account with a zero balanceFurthermore, I requested that any negative information reported to the credit bureaus be removedPlease allow six to eight weeks for processing You requested that the equipment be removed from your homeWhen you agreed to a free installation of the equipment, it did not include the removal of the equipment at the end of our business relationshipAs DISH Network does not require the return of the satellite dish, we do not send a technician to remove it If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
this agent I have been working with, [redacted] , she has been no helpShe has not looked at the calls, or has looked at the wrong onesThe representative I was working with asked what I wanted from Dish to return as a customerI told her I wanted the $a month fee for a pause waivedShe said that she could do that and that was how service was restoredCristina is either lying about listening to the call or is listening to some other call, as I have contacted Dish countless timesI reject her offerI have a previous agreement with Dish that they have failed to honorThis is not my doing, it is on Dish NetworkComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ September 28, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 25, 2015, we received your correspondence, dated September 24, 2015, filed with the Revdex.com You expressed concern with the increased programming rate after the first year and with the state and local taxes When we spoke today, you said you do not want to speak with DISH Network Our records show that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitmentBecause you agreed to the term commitment we provided you with free equipment, free installation and with free and discounted service You subscribe to the America's Top Plus package at $per month before the applicable 6% state sales tax and the 11.44% unique state sales tax rate for Florida You received a monthly discount of $for months, HBO, Showtime, Starz, Cinemax and Blockbuster @Home free for three months, along with the Protection Plan free for six months In January 2015, DISH Network experienced a $price increase for the America's Top Plus packageTo offset the increase, a $price protection credit was applied to your account for six monthsWhen the free service and credits ended, you were billed the regular program priceThe monthly rate is correct and the applicable state and local taxes have applied Please note that your monthly billing statements show the billing rate and the promotional credit countdown As a courtesy, I made an exception and applied a one-time credit of $to your accountI also added a $monthly credit for ten monthsThese credits offset the $price increase for one year We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 22, Mr [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com Our records show that this matter was previously addressed by letter correspondence (copy enclosed) through the Federal Communications Commission (FCC) In the future, the duplicate account should not populate when you call DISH Network If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] December 22, Mr [redacted] Re: FCC Complaint # [redacted] Dear Mr***: On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Federal Communications Commission You said you have a PAdvance account and you disputed the account collection Our records show that your account was interrupted on September 23, However, when you called to inquire about your bill on October 15, 2015, the interruption was canceled and the service was restored in error and then disconnectedAs a result, you were billed for service from September 23, 2015, through October 15, When we spoke today, I advised you that the system billed you for service through the disconnection date I reversed the balance of $and submitted a refund for the same amountPlease allow five business days for processingThis information will also be removed from your credit reportPlease allow eight weeks for your credit report to be updatedYou accepted this resolution We appreciate your feedback and your concerns will be addressed with the appropriate personnelWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] cc: Federal Communications Commission [redacted]
February 13, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs***: On February 8, 2018, we received your complaint, dated February 7, 2018, filed with the Revdex.com My attempts to reach you by phone on February 8, 2018, were unsuccessful because the individual who answered the phone at (409) 201-0960) advised me that I had the wrong phone numberI also sent an email to ***.***@gmail.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you fulfilled your initial contract and you did not agree to a new oneYou also stated that you were advised you could view the agreement through your online DISH Network accountFurthermore, you mentioned that your price increased without notice Your DISH Network service was activated on December 24, 2015, with a 24-month commitment though December 23, Although this term commitment was fulfilled, our records show that you accepted a new 24-month commitment for our Preferred Customer Offer on January 7, 2018, through your online DISH Network accountThis offer included a $monthly discount and a monthly $eAutoPay discount with a price guarantee for months Please be advised that in order to add the offer, you have to specifically select the redeem button after logging into your online accountOnce this button is selected, the offer details including the pricing and 24-month commitment information are disclosedHowever, the offer will still not be added until the radio button accepting the term and conditions is selected and the submit button is chosen Our records show that an email was sent on January 7, 2018, confirming the addition of the Preferred Customer OfferAs this is an offer that was added online, there is no signed agreement We, like all other Pproviders, must increase our prices to help cover increasing programming costs from channel ownersOn January 16, 2018, the price of the America’s Top package was increased by $and the price of the local channels was increased by $Notification of the increase was included in your January 24, 2018, billing statement Even though your service was disconnected on February 7, 2018, and you were charged an early termination fee of $230.00, your service was restarted on February 8, 2018, and the fee was reversed I made an exception and waived the remaining term commitment on your accountYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
May 12, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On May 10, 2016, we received your complaint, dated May 6, 2016, filed with the Revdex.com In order to remove your Social Security Number from the existing DISH Network account, you will need to complete the enclosed ID Theft AffidavitWe also require a copy of a police report from your local law enforcement filed for identity theft Please send the required signed FTC affidavit, a copy of the police report, a copy of the front and back of your driver's license, the best phone number to contact you by, and any other supporting documentation to the DISH Network ID Theft Verification TeamThe options to submit these forms are listed below: · Direct line: (866) 940-· Fax: (720) 514-· Email: [email protected] · Mail: DISH Network Attn: ID Theft Verification Team PO Box Littleton, CO If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me via email ( [redacted] ) or mail ( [redacted] ***) a bill or some form of documentation stating the balance is now zero and has been resolvedThank you! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/05/07) */ April 30, Ms [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the Revdex.com You said that your house was destroyed in a house fire, and you expressed concern regarding being charged for unreturned equipment and early termination fees When we spoke I apologized for the inconvenienceI advised you that I have waived the balance of $1,090.58, resulting in a zero balanceI informed you that I will have your account removed from our collection agency and I will have the debt removed from your credit bureau file; please allow up to eight weeks If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Tell us why here...July 28, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On July 27, 2016, we received your rebuttal, dated July 27, 2016, filed with the Revdex.comYou disagreed with my previous response to your concerns We are unable to alter the account records Your account was disconnected due to nonpayment on January 21, The payment of $for service rendered was made after the account was reported to collections The return boxes and labels were delivered by UPS to your home on March 26, Because the leased equipment was not returned in a timely manner, the equipment fees charge of $was sent to collections When you requested return boxes in October 2015, the equipment had become obsolete and was no longer required to be return Ms [redacted] a DISH Network Dispute Resolution Specialist, removed the balance of $from your account on June 26, This information will be updated with the credit bureaus; please allow eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 22, Ms [redacted] XXX-XXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 18, 2015, we received your complaint, dated September 17, 2015, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network and credit card accountsYou said that you were provided with different information depending on the person with whom you spokeYou requested to have the termination fee waived and your last payment refunded I attempted to reach you at (XXX) XXX-XXXX on September 18, and 22, 2015, and I left you three voicemailsI received your return voicemails but we were unable to speak directly In my last message, I advised you that I had made an exception and waived your early termination feeI also backdated the disconnection of your account and refunded your $early termination fee payment and $for service In addition, I reviewed the records and calls on your account and I will forward your concerns to the appropriate department concerning the information you were provided and the level of customer service that you received We sincerely regret any confusion or inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
July 8, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 7, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.com You did not accept my previous response regarding your request for an account credit due to the removal of your local Fox station As I previously advised you, you are not charged any additional monthly fees for the local channels because they are included in your basic programming package for freeAlthough a courtesy credit was applied to your account in October 2015, for the removal of another local channel, DISH Network does not apply account credits for the removal of channels due to a contract dispute with the provider Our records show that you opted to cancel your service todayPlease be advised that an early termination fee of $will be applied to your account for the non-fulfillment of your term commitmentHowever, I made an exception and I waived this fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
March 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your rebuttal, dated March 5, 2016, filed with the Revdex.com You said that you did not agree to place your account on DISH Pause and that you never gave DISH Network permission to debit your bank account Our records indicate that you placed your account on DISH Pause; however, as I was unable to review that call, I waived your programming balance Please refer to the Digital Home Advantage customer agreement I enclosed in my previous response wherein you agreed to our terms of service Included in those terms is that your early termination fee could be automatically debited from the credit or debit card account used to qualify for your account While we regret that you do not agree with our response, we are unable to waive and refund your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: as as stated in my rebuttal, I refuse to give business to a company that speaks to me in the rude manner of which you didYou have completely ignored that portion of my rebuttalYou work with frustrated people all the time and should know better than to speak to a customer the way you did to meFor that reason, I wish to exit my contract with dish and you to waive the cancellation feeYou are condescending and rude to work withPoor excuse for a person who works with public Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ November 3, [redacted] H [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On October 29, 2015, we received your correspondence, dated October 28, 2015, filed with the Revdex.com You stated that you experienced reoccurring signal loss with your DISH Network serviceYou made several unsuccessful attempts to resolve the matter which led you to disconnect your serviceYou continued to be billed for the internet service until it was disconnected in April You have also been billed for an early termination fee and for unreturned equipmentAll of the leased equipment was returned and you requested that the early termination fee be waivedYou are asking that the $balance be resolved and removed from your credit report When we spoke on October 29, 2015, I agreed to resolve the $balance, as a courtesyI requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 3, [redacted] and [redacted] and [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mrand Mrs [redacted] : On September 1, 2015, we received your correspondence, dated August 31, 2015, filed with the Revdex.com You said that you have yet to receive the $gift card that was offered at the time of sale When we spoke today, I advised you that I linked the $gift card to your accountPlease allow six to eight weeks for processing and delivery We apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I will wait until January 29th to see if after that date I am still receiving unwanted junk mail from Dish Network While my past experience has left me skeptical, Ms [redacted] was very professional and I tend to trust that I have seen the last of DishWe'll see I have attached a copy of a live chat, belowRead it a you'll understand my frustration( [redacted] dish chat.jpg)
Initial Business Response / [redacted] (1000, 15, 2015/06/05) */ June 2, Ms [redacted] C [redacted] N [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms***: On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your DISH Network serviceYou indicated that the service was established through Frontier, but you were not informed of the required 24-month commitmentYou also stated that the service was never installed and the technician took the equipment Our records reveal that your DISH Network service was activated on May 3, 2015, with a 24-month commitmentOn May 19, 2015, the service was canceled and our representative agreed to waive the term commitment and associated early termination fee; however, an early termination fee of $was still appliedAdditionally, two $box return fees were applied When I spoke with you by phone today, I advised you that I reversed the charges, leaving a zero balance on your account We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com [redacted] St Denver, CO [redacted] ***
December 15, [redacted] Re: Revdex.com Complaint # [redacted] [redacted] ###-###-#### Dear Ms [redacted] : On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com My attempts to contact you by phone at ###-###-#### on December 11, and 15, 2015, were unsuccessful; however, I left three messages You expressed concern with the early termination fee to disconnect your serviceYou stated that you experienced unresolved technical issues Your service was activated on July 29, 2014, with a 24-month commitment Our records confirm ongoing technical issues and our attempts to resolve themOn December 2, 2015, your term commitment was waived and your service was disconnected I submitted a total refund check of $for your last two paymentsPlease allow two to four weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
January 18, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] ... [redacted] - [redacted] Dear Ms. [redacted] : On January 17, 2017, we received your complaint, dated January 16, 2017, filed with the RevDex.com. You said that you agreed to allow your ex-mother-in-law to move your service with her to [redacted] and you added her name to the account. However, you found that your contract was extended without your knowledge. You requested that we release you from the new contractual agreement. When we spoke by phone, I informed you that when you added your ex-mother-in-law to your account as an authorized user, this gave her authorization to agree to the new commitment. However, I told you that I will meet your request and release you from the contract extension. I advised you that your original contractual agreement ends on July 4, 2017. You agreed with my resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder RevDex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 6, 2015 Mr. [redacted] E. [redacted] , [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Mr. [redacted] : On April 28, 2015, we received your complaint, dated April 27, 2015, filed with the... RevDex.com. You maintain that you cancelled your internet service with DISH Network due to ongoing service issues; however, you were charged an early termination fee. You said that DISH Network did not uphold its agreement to provide you with internet service and you received poor customer service when you called for assistance. You requested that the fee be waived. When we spoke today, I advised you that our records reveal that DISH Network was supplying you with the internet service you requested; however, there was a technical issue caused by your computer. As such, we consider the early termination fee to be valid, but I will waive the fee since you intend to retain your DISH Network TV service. We strive to provide excellent service and regret that your experience was unfavorable. We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 7:00 am-3:30 pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 [redacted] ***