you my friend are a liar! I was never advised if $bill! I will retain a lawyer and file suit against Dish! As well as join the class action suit that was recently filed! You will be named in suit and we will see who wins this in court! I have provided you with options to settle this matter but it obvious his company has no morals!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Complaint:
I am rejecting this response because: you can't expect to be paid full price ever when for the full time I have problems with my serviceWhen they send a technician out the technician did find stuff wrong with my signal and told me to so to my face and she made some adjustments and there was still issueThere are a significant amount of trees behind the house it should have been put in a different placeRegardless I suffered nothing but issues the entire time while I was not having service or recording shows and weren't able to watch them and how to delete themThere's no way that I'm going to drop itI dunno that I will drag your name through the dirt on social media and people all my pages I will make sure I prevent as many people from getting service as I canWord of mouth and social media can definitely get things done if you stay diligentI regret ever doing with you I will never deal with you againDish Network is the worst TV outProbably why I came up with those budget plans because people are sick of y'all
Sincerely,
*** ***
November 18,
*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms*** On November 17, 2016, we received your complaint, dated November 15, 2016, filed with the Revdex.com You stated that you have experienced technical problems with your DISH Network receiver since you began serviceThe receiver was replaced and you are having problems with the replacementYou are unable to record and your screen goes blankTroubleshooting has not resolved the matter and you were told you would be charged $for a technician visitYou requested that these issues be resolved and you would like credit for the loss of the DVR service When we spoke today, I offered to provide you a free technician visit and a $credit for three monthsYou accepted this resolution and an appointment was scheduled for November 21, 2016. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou requested that DISH Network reimburse you for non-sufficient funds (NSF) fees that you incurred from your bank when your check payment of $did not clear your
bankYou indicated that you did not authorize the payment, as you later made a payment of $You also mentioned the customer service you received, and you requested to be released from our 24-month commitmentA review of this account reveals that your balance due on the billing statement that cycled on December 15, 2015, was $A payment of $was made through our automated telephone system on January 5, Then on January 13, 2016, a $credit card payment was also made through the same automated telephone systemThis left a remaining balance due of $The next month’s billing statement cycled on January 15, 2016, with an amount due of $When a payment is made by check to DISH Network, authorization to attempt to collect the payment is providedIf the funds are not available, it is our procedure to present it to your bank up to three timesSince this $payment that was made on January 5, 2016, did not clear after three attempts, we reversed the payment from your account on January 25, A $fee was applied to your DISH Network account on that same dayThis bought your balance due to $Although you claim that we drafted your bank account three times, we only have a record of the two payments mentioned above, and there are no other payments posted to your DISH Network accountThe NSF fees that are reflected on your bank statement are not DISH Network chargesThey are bank feesPlease refer to your bank regarding these feesNevertheless, a review of a supervisor call from January 25, 2016, reflects that a $credit to your account was offeredI applied the $creditAdditionally, a review of the previous calls reveals that you declined to provide us with your bank statements that show we debited your bank account for more than the one paymentWhen I spoke with you by telephone today, I again requested a copy of your rolling bank statementI provided you with my email address and requested that you scan the documentation directly to meI apologize that you were not satisfied with the customer service you receivedThe 24-month agreement remains validIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/28) */
September 22,
Ms*** ***
Condominio Portal De Las Reinas, Apt
San Juan, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 18, 2015, we received your complaint,
dated September 17, 2015, filed with the Revdex.com
You disputed the early termination fee (ETF), stating that you never signed a contract and you have not received a copy from DISH NetworkYou also indicated that the reason you canceled your service was because the new place where you moved to does not allow satellite dishes to be installed
When I spoke with you today, I explained why you were being charged an ETF and I emailed you a copy of your contractYou said that you never signed any contract; therefore, I made an exception and waived your ETFI also canceled your service and sent shipping materials to you to return the leased DISH Network equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because conflict was resolved successfullyAfter reviewing the contract sent to me it was identified that the signature on the contract was not mineA copy of my license was emailed and compared to the signature on file
September 15, Dear Ms***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com You said that several children’s movies were ordered even though your equipment is lockedYou expressed
concern regarding our agents being unable to tell you if the movie was watched in its entirety, and what time it was orderedYou requested that we remove the charges When we spoke by phone, I told you that I will reverse the charges by applying a $creditI explained that we don’t have the ability to tell you if the movie was watched in its entirety or what time it was orderedHowever, once you have restored your service, you can request that your spending limit in your receiver be reduced to $to avoid unwanted charges You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Tell us why here...August 23, 2016 Dear Mr***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you were advised that your programming package would include TV One, but it did not.
You requested your 24-month commitment be waived. When we spoke, I advised you that a review of your sales call revealed that you were provided with incorrect information concerning TV One. As such, I waived the 24-month commitment associated with your DISH Network account. We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing these concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dave SimonsDispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for taking my complaint and promptly following up on itThe complaint has been resolved by the office of the president of Dish Network, LLC., so please close the complaint
Sincerely,
*** ***
December 29,
*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.comMy attempts to reach
you by phone on December 22, and 29, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you are unable to use the Netflix feature on your receiver and you asked for assistance
Please contact me directly so we can work towards a resolution
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO ***
*** ***
February 23, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You stated that you experienced difficulties with your recent DISH Network service installationThe technician did not arrive as scheduled, and the service did not work correctly on all of your TVsYour attempts to resolve the issues were unsuccessful, and this led you to disconnect the service three days after installationYou have been charged a $early termination fee, and you requested that this fee be waived When we spoke today, I apologized for your experience and I agreed to waive your early termination fee, as a courtesyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 6, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service you were not informed that your snowbird account pause would extend your contractYou are dissatisfied with the recent changes to the guide on your model receiver but you do not wish to upgrade your equipment due to the contract requirementYou requested that your early termination fee be waived so you can disconnect your service When we spoke today, I offered to waive your early termination feeI advised you that you could contact us to disconnect your account when you had a new service provider in placeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
June 13, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 13, 2016, we received your rebuttal, dated June 9, 2016, filed with the Revdex.com You disputed the information I provided in my previous response When we spoke, I attempted to advise you that I reviewed your calls and found that you made several changes to your programming including adding Cinemax, the Heartland package, and the DISH Movie Pack. As I advised you in my previous response, the fluctuations in your billing are due to changes in programming that you requested, and monthly adjustments being added and ending You current, valid, balance consists of a $early termination fee, two $equipment return fees, prorated charges for service, and tax. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***:On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.com.You indicated you were informed that your April 30, 2016, payment did not process correctlyYou requested that the matter be corrected before you close your complaintThe expiration date was manually corrected on your credit card information so your April 30, 2016, payment processed correctlyWe receive a weekly file from your financial institution that provides updated credit card account informationIt appears the information being provided on this file is incorrectThis is overriding the corrections we are making to your auto-payment information and causing it to be changed back to the incorrect informationTo resolve this matter, we are asking that you contact your financial institution and have them correct the credit card account information they are transmitting to DISH Network on this fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
April 18, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 13, 2016, we received your correspondence, dated April 11, 2016, filed with the Revdex.com You stated that the DISH Network installing technician left a pair of Bluetooth headphones at your residenceYou were billed $for the headphonesYou do not want the merchandise and you wish to return it at no charge When we spoke on April 14, 2016, I confirmed that the charge was removed from your billI sent you a return label and arranged a pifor the return at no charge to youYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
February 18, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 11, 2016, filed with the Revdex.com You said that you transferred the ownership of your DISH Network account to your daughter. You disputed the balance being reported and you requested that it be removed from your credit file I attempted to reach you at *** *** on February 15, and 17, 2016, but my calls were not answered and no voicemail was available I reviewed the calls you and your daughter made to DISH Network concerning this issue. On February 20, 2015, you contacted us to transfer the ownership of your account to your daughter, but she was unavailable to talk at the time. The agent advised you to have her call back to qualify for an account. She contacted us on February 25, 2015, but did not qualify and, as such, could not have your account transferred to her. I have no record of any three-way calls between you, your daughter, and DISH Network A review of your account reveals that your balance consists of two early termination fees (TV and internet) totaling $600.00, $in unreturned equipment fees, and $for service rendered and tax As a review of our records reveals that the account was never transferred, we are unable to remove this item from your credit file or adjust the balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Tell us why here
Initial Business Response /* (1000, 4, 2015/05/13) */
May 12,
Ms*** ***
*** *** **., *** *
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On *pril 28, 2015, we received your complaint, dated *pril 25, 2015,
filed with the Revdex.com
You expressed concern with the following issues:
Equipment
Technician behavior
Signature on agreement
You indicated that the DISH Network equipment you received is not able to access Video On Demand services and you are displeased that we require a fee to upgrade your equipment* review of your sales call reveals that you allowed your mother to close the saleShe requested the most basic equipment because she did not want anything fancy*t that time, the sales representative informed her that she may upgrade the equipment at any time; however, there would be an upgrade fee included
You mentioned that the technician moved the Charter router to an outside room*lthough a damage claim was opened to address this issue, you chose not to pursue the matter
You maintain that you were not aware of an agreementYour account was established on December 6, 2014, through DISH *ctivation, an independent retailer, under the Digital Home *dvantage (DH*) 24-month agreement* review of the sales call from DISH *ctivation reveals that the 24-month commitment was disclosed several timesI have enclosed an additional copy of your DH* agreement*dditionally, we emailed a sales confirmation order to ***@***.*** on December 6, This included sales disclosures and a link providing the option to view the agreement prior to the installation
*fter the installation is completed, the technician provides the customer with an electronic device to signPlease note that the signature that is gathered is not on a paper document, --it is on an electronic device, The electronic device used with the tablet may not track as quickly as a pen and the signature may look distorted* copy of your signed DH* agreement was emailed to ***@***.*** on December 8, The copy that you received is a printout of the information from the electronic device
When an agreement is signed, there is an available option to capture your signatureThis allows the signee to agree to the terms and conditions without signing the agreement multiple times* box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign again
The early termination fee that was applied to your account was $However, the sales call review indicated that your mother was quoted an incorrect fee of $Because of this misquote, I applied an adjustment of $for the differenceThe remaining balance on your account is $
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: they lied They state internet access available through Dish That is lie They offer Huges Net It is a different price from Dish net price advertised on website Dish needs to change website You type in your zip to determine if internet is available....they say it is But that is not true!!
Sincerely,
*** ***
you my friend are a liar! I was never advised if $bill! I will retain a lawyer and file suit against Dish! As well as join the class action suit that was recently filed! You will be named in suit and we will see who wins this in court! I have provided you with options to settle this matter but it obvious his company has no morals!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Complaint:
I am rejecting this response because: you can't expect to be paid full price ever when for the full time I have problems with my serviceWhen they send a technician out the technician did find stuff wrong with my signal and told me to so to my face and she made some adjustments and there was still issueThere are a significant amount of trees behind the house it should have been put in a different placeRegardless I suffered nothing but issues the entire time while I was not having service or recording shows and weren't able to watch them and how to delete themThere's no way that I'm going to drop itI dunno that I will drag your name through the dirt on social media and people all my pages I will make sure I prevent as many people from getting service as I canWord of mouth and social media can definitely get things done if you stay diligentI regret ever doing with you I will never deal with you againDish Network is the worst TV outProbably why I came up with those budget plans because people are sick of y'all
Sincerely,
*** ***
November 18,
*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms*** On November 17, 2016, we received your complaint, dated November 15, 2016, filed with the Revdex.com You stated that you have experienced technical problems with your DISH Network receiver since you began serviceThe receiver was replaced and you are having problems with the replacementYou are unable to record and your screen goes blankTroubleshooting has not resolved the matter and you were told you would be charged $for a technician visitYou requested that these issues be resolved and you would like credit for the loss of the DVR service When we spoke today, I offered to provide you a free technician visit and a $credit for three monthsYou accepted this resolution and an appointment was scheduled for November 21, 2016. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou requested that DISH Network reimburse you for non-sufficient funds (NSF) fees that you incurred from your bank when your check payment of $did not clear your
bankYou indicated that you did not authorize the payment, as you later made a payment of $You also mentioned the customer service you received, and you requested to be released from our 24-month commitmentA review of this account reveals that your balance due on the billing statement that cycled on December 15, 2015, was $A payment of $was made through our automated telephone system on January 5, Then on January 13, 2016, a $credit card payment was also made through the same automated telephone systemThis left a remaining balance due of $The next month’s billing statement cycled on January 15, 2016, with an amount due of $When a payment is made by check to DISH Network, authorization to attempt to collect the payment is providedIf the funds are not available, it is our procedure to present it to your bank up to three timesSince this $payment that was made on January 5, 2016, did not clear after three attempts, we reversed the payment from your account on January 25, A $fee was applied to your DISH Network account on that same dayThis bought your balance due to $Although you claim that we drafted your bank account three times, we only have a record of the two payments mentioned above, and there are no other payments posted to your DISH Network accountThe NSF fees that are reflected on your bank statement are not DISH Network chargesThey are bank feesPlease refer to your bank regarding these feesNevertheless, a review of a supervisor call from January 25, 2016, reflects that a $credit to your account was offeredI applied the $creditAdditionally, a review of the previous calls reveals that you declined to provide us with your bank statements that show we debited your bank account for more than the one paymentWhen I spoke with you by telephone today, I again requested a copy of your rolling bank statementI provided you with my email address and requested that you scan the documentation directly to meI apologize that you were not satisfied with the customer service you receivedThe 24-month agreement remains validIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/28) */
September 22,
Ms*** ***
Condominio Portal De Las Reinas, Apt
San Juan, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 18, 2015, we received your complaint,
dated September 17, 2015, filed with the Revdex.com
You disputed the early termination fee (ETF), stating that you never signed a contract and you have not received a copy from DISH NetworkYou also indicated that the reason you canceled your service was because the new place where you moved to does not allow satellite dishes to be installed
When I spoke with you today, I explained why you were being charged an ETF and I emailed you a copy of your contractYou said that you never signed any contract; therefore, I made an exception and waived your ETFI also canceled your service and sent shipping materials to you to return the leased DISH Network equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am - 2:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because conflict was resolved successfullyAfter reviewing the contract sent to me it was identified that the signature on the contract was not mineA copy of my license was emailed and compared to the signature on file
September 15, Dear Ms***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com You said that several children’s movies were ordered even though your equipment is lockedYou expressed
concern regarding our agents being unable to tell you if the movie was watched in its entirety, and what time it was orderedYou requested that we remove the charges When we spoke by phone, I told you that I will reverse the charges by applying a $creditI explained that we don’t have the ability to tell you if the movie was watched in its entirety or what time it was orderedHowever, once you have restored your service, you can request that your spending limit in your receiver be reduced to $to avoid unwanted charges You agreed to my resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Tell us why here...August 23, 2016 Dear Mr***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you were advised that your programming package would include TV One, but it did not.
You requested your 24-month commitment be waived. When we spoke, I advised you that a review of your sales call revealed that you were provided with incorrect information concerning TV One. As such, I waived the 24-month commitment associated with your DISH Network account. We sincerely regret any inconvenience this issue may have caused and we appreciate you bringing these concerns to our attention. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dave SimonsDispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for taking my complaint and promptly following up on itThe complaint has been resolved by the office of the president of Dish Network, LLC., so please close the complaint
Sincerely,
*** ***
December 29,
*** *** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 22, 2015, we received your complaint, dated December 21, 2015, filed with the Revdex.comMy attempts to reach
you by phone on December 22, and 29, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you are unable to use the Netflix feature on your receiver and you asked for assistance
Please contact me directly so we can work towards a resolution
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO ***
*** ***
February 23, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On February 23, 2017, we received your complaint, dated February 22, 2017, filed with the Revdex.com You stated that you experienced difficulties with your recent DISH Network service installationThe technician did not arrive as scheduled, and the service did not work correctly on all of your TVsYour attempts to resolve the issues were unsuccessful, and this led you to disconnect the service three days after installationYou have been charged a $early termination fee, and you requested that this fee be waived When we spoke today, I apologized for your experience and I agreed to waive your early termination fee, as a courtesyYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 6, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service you were not informed that your snowbird account pause would extend your contractYou are dissatisfied with the recent changes to the guide on your model receiver but you do not wish to upgrade your equipment due to the contract requirementYou requested that your early termination fee be waived so you can disconnect your service When we spoke today, I offered to waive your early termination feeI advised you that you could contact us to disconnect your account when you had a new service provider in placeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
June 13, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 13, 2016, we received your rebuttal, dated June 9, 2016, filed with the Revdex.com You disputed the information I provided in my previous response When we spoke, I attempted to advise you that I reviewed your calls and found that you made several changes to your programming including adding Cinemax, the Heartland package, and the DISH Movie Pack. As I advised you in my previous response, the fluctuations in your billing are due to changes in programming that you requested, and monthly adjustments being added and ending You current, valid, balance consists of a $early termination fee, two $equipment return fees, prorated charges for service, and tax. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***:On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.com.You indicated you were informed that your April 30, 2016, payment did not process correctlyYou requested that the matter be corrected before you close your complaintThe expiration date was manually corrected on your credit card information so your April 30, 2016, payment processed correctlyWe receive a weekly file from your financial institution that provides updated credit card account informationIt appears the information being provided on this file is incorrectThis is overriding the corrections we are making to your auto-payment information and causing it to be changed back to the incorrect informationTo resolve this matter, we are asking that you contact your financial institution and have them correct the credit card account information they are transmitting to DISH Network on this fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
April 18, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 13, 2016, we received your correspondence, dated April 11, 2016, filed with the Revdex.com You stated that the DISH Network installing technician left a pair of Bluetooth headphones at your residenceYou were billed $for the headphonesYou do not want the merchandise and you wish to return it at no charge When we spoke on April 14, 2016, I confirmed that the charge was removed from your billI sent you a return label and arranged a pifor the return at no charge to youYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
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February 18, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 15, 2016, we received your complaint, dated February 11, 2016, filed with the Revdex.com You said that you transferred the ownership of your DISH Network account to your daughter. You disputed the balance being reported and you requested that it be removed from your credit file I attempted to reach you at *** *** on February 15, and 17, 2016, but my calls were not answered and no voicemail was available I reviewed the calls you and your daughter made to DISH Network concerning this issue. On February 20, 2015, you contacted us to transfer the ownership of your account to your daughter, but she was unavailable to talk at the time. The agent advised you to have her call back to qualify for an account. She contacted us on February 25, 2015, but did not qualify and, as such, could not have your account transferred to her. I have no record of any three-way calls between you, your daughter, and DISH Network A review of your account reveals that your balance consists of two early termination fees (TV and internet) totaling $600.00, $in unreturned equipment fees, and $for service rendered and tax As a review of our records reveals that the account was never transferred, we are unable to remove this item from your credit file or adjust the balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Tell us why here
Initial Business Response /* (1000, 4, 2015/05/13) */
May 12,
Ms*** ***
*** *** **., *** *
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On *pril 28, 2015, we received your complaint, dated *pril 25, 2015,
filed with the Revdex.com
You expressed concern with the following issues:
Equipment
Technician behavior
Signature on agreement
You indicated that the DISH Network equipment you received is not able to access Video On Demand services and you are displeased that we require a fee to upgrade your equipment* review of your sales call reveals that you allowed your mother to close the saleShe requested the most basic equipment because she did not want anything fancy*t that time, the sales representative informed her that she may upgrade the equipment at any time; however, there would be an upgrade fee included
You mentioned that the technician moved the Charter router to an outside room*lthough a damage claim was opened to address this issue, you chose not to pursue the matter
You maintain that you were not aware of an agreementYour account was established on December 6, 2014, through DISH *ctivation, an independent retailer, under the Digital Home *dvantage (DH*) 24-month agreement* review of the sales call from DISH *ctivation reveals that the 24-month commitment was disclosed several timesI have enclosed an additional copy of your DH* agreement*dditionally, we emailed a sales confirmation order to ***@***.*** on December 6, This included sales disclosures and a link providing the option to view the agreement prior to the installation
*fter the installation is completed, the technician provides the customer with an electronic device to signPlease note that the signature that is gathered is not on a paper document, --it is on an electronic device, The electronic device used with the tablet may not track as quickly as a pen and the signature may look distorted* copy of your signed DH* agreement was emailed to ***@***.*** on December 8, The copy that you received is a printout of the information from the electronic device
When an agreement is signed, there is an available option to capture your signatureThis allows the signee to agree to the terms and conditions without signing the agreement multiple times* box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign again
The early termination fee that was applied to your account was $However, the sales call review indicated that your mother was quoted an incorrect fee of $Because of this misquote, I applied an adjustment of $for the differenceThe remaining balance on your account is $
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***
Complaint: ***
I am rejecting this response because: they lied They state internet access available through Dish That is lie They offer Huges Net It is a different price from Dish net price advertised on website Dish needs to change website You type in your zip to determine if internet is available....they say it is But that is not true!!
Sincerely,
*** ***