December 30, *** *** ***
*** *** *** *** *** *** **
*** *** ** *** Re: Revdex.com Complaint # ***
8*** Dear Mr***: On December 29, 2015, we received your complaint, dated December 28, 2015, filed with the Revdex.comYou said that you experienced technical issues and that DISH Network was not able to schedule a technician visit for you for two weeks. You requested to have your balance removed from your credit fileWhen we spoke, I advised you that our records indicate you had three technician visits between March and August 2014. One visit was for your internet service and was resolved by reconfiguring your router. The next visit was for your TV service and was resolved with the replacement of a solo node. During the last visit the technician found nothing wrong with your systemThe first and third visits were completed within two days of your call for troubleshooting, and the second was within five daysA review of your troubleshooting calls revealed that the majority were for weather-related outages, which are provided for in our customer agreementAs your technical issues were resolved in a timely manner, we are unable to waive your $balance for this issue. However, as a courtesy, I waived your $internet early termination fee. The reversal of his fee along with the associated tax, brings your balance to $335.98. As I offered when we spoke, once this balance is paid, I will request that this item be removed from your credit fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/09/22) */
September 10,
Ms*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 10, 2015, we received your complaint, dated September 9, 2015, filed
with the Revdex.com
You expressed concern with the removal of channels due to contract negotiations
DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricing
When I spoke with you by phone today, I advised you that the channels were restored on August 26,
We apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 7, 2015/10/09) */
October 1,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the RevDex.com
You request that DISH Network stop sending you mail and email
I have added your information to our Do No Contact list which can take eight weeks to go into effectHowever, this will only cease our communications and not retailersIf you receive a communication from a retailer, you will need to contact them directly as they have their own practices
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Ms***: On January 29, 2016, we received your complaint, dated January 29, 2016, filed with the Revdex.comYou said that you do not agree with the information provided in my previous response and that you did not mention any technical issuesPlease note, the information that was provided to you was gathered after reviewing the calls placed to us and the activity on this accountAs previously advised, this account was activated under the Digital Home Advantage (DHA) 24-month agreement, which is only for TV service and does not include internet serviceYou disputed this agreement on December 13, 2014, and the agent with whom you spoke provided you with the choice to be released from the 24-month commitment or to receive a $monthly credit for monthsThe agent also disclosed that the price would increase after the first months and they quoted the price for both yearsYou accepted the monthly creditsThe agent disclosed that the commitment would not be waived and you stated that you understoodYour $introductory credits expired on your November 24, 2015, billing statement and you are being billed at the regular rateHowever, you will continue to receive the $credit that you accepted on December 13, Your monthly service charges are $121.99; however, with the $credit it is reduced to $plus taxYou also have the option to reduce your programming packageThe agreement is signed by Mr*** ***, who is an authorized user on the accountI apologize that your name is misspelledAlthough you now indicate you did not mention technical issues, per your previous correspondence, you stated that you had constant signal lossOur response was that we have no record of any ongoing technical issues reportedWe regret that you do not agree with our findingsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
December 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com
You expressed concern about the following issues:
A change in programming
Changes to our customer agreement
Billing
When we spoke, I advised you that our Digital Home Advantage (DHA) agreement provides for changes in programmingAs DISH Network does not own the channels that we carry, we must contract for the rights to carry channelsIf DISH Network does not have the contractual right to carry a channel, we are unable to do so
DISH Network notified all of our customers of the change to our Residential Customer Agreement via email or mail prior to the change
Please note that DISH Network will provide free High-Definition (HD) programming with enrollment in automatic paymentsAlthough you removed automatic payments from your account on January 20, 2015, you continued to receive HD for free under our HD Free for Life promotion: you do not receive an additional monthly $credit for enrolling in automatic payments
As you agreed to the terms of our DHA agreement and as DISH Network has abided by the terms to which you agreed, we are unable to waive your $early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...October 11,
2016 Dear Mr***: On October 10, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network, and our requests that you refrain from making excessive contacts or demands to our Customer Service Department Over the past months (beginning in October 2015), DISH Network has provided you with account credits totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsWe strive to provide the best value and service, and your repeated contacts to our Customer Service Department negatively impact our ability to provide best in class customer service to all of our customers It is our goal to provide our customers with the best pay-television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customersWhile we appreciate you choosing DISH Network as your service provider, we feel we can no longer satisfactorily fulfill your requirementsAs such and per our conversation on September 26, 2016, your DISH Network service will be discontinued on October 16, 2016. Following the closing of your account, we ask that you return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send you prepaid shipping boxes with instructionsWe ask that you return the leased equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box required to return the leased equipment; however, this fee has been waived. If the leased DISH Network equipment is not returned in good condition, the credit card account used to qualify your DISH Network subscription will be debited for the unreturned equipment fee. Please know that, with the closing of this account, DISH Network will release you from any commitments and you will not be charged a cancellation fee. DISH Network sincerely regrets any inconvenience you have experienced during our relationshipWe hope you are successful in finding a provider that is able to meet your requirements If you have any further concerns regarding this matter, please do not hesitate to contact me at the number below. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
July 19, *** *** ***
* ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 14, and 19, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told the account, which is in your husband’s name, would be transferred into your nameThis did not happenYou requested that your service be restored and the account be put in your name In order to transfer ownership of the account, the balance needs to be current and we require the account holder’s approvalOur records don’t reflect that we have received approval from the account holderPlease advise Michael to contact us to provide his approval and, once the account has a zero balance, we can meet your request If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/24) */
July 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the RevDex.com
You said that your TV quality is poor and you requested to have your 24-month commitment waived
I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails
In my last message, I advised you that our records indicate that you wanted to disconnect your service as you do not like the service or the channels that you're receiving and because you do not use itYou left me a voicemail stating that your main reason for disconnecting your account was the lettering on the screen
While we regret any inconvenience, we are unable to waive your 24-month commitment for these issues
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (4200, 13, 2015/08/24) */
Received duplicated complaint 08/23/2015, merged information from CID#XXXXXXXX and closed as duplicate
The screen on the guide is white background with small blue writing, There is noting I want to watch on my package and I cannot afford to go up packag
I want out of my contract, I have trouble seeing and have to get right in front of the tv and squint to read the guideThe line up on the guide is crazyI have talked to Mr*** Simons he was rude and ugly to meI keep calling him and he does not return my calls8/23/I called to talk to the president which I was told he does not talk to customersI ask Chrystal in the presidents office to ask himShe refused she said she could not help meI want the service to go away and I can not afford to pay $as an early disconnect feeChrystal ask me if I could give my service to someoneI told her why would I when I'm not happy with itI have nothing to say good about dishI want this resolved as soon as possible please
I do not want DISH tv they are rudeThey will not let me talk to the presidentDavis Simons lied he has not called me back
I'm very unhappy and would discourage from getting dish
$
Final Business Response /* (4000, 15, 2015/09/02) */
August 28,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 27, 2015, we received your rebuttal, dated August 24, 2015, filed with the Revdex.com
You said that I was rude when we spoke and I said that you could not read the on-screen guideYou requested to have your early termination fee waived
Please note that we have never spoken and that I have returned every call I have received from you
If you are experiencing issues with the whole-screen guide, you can press the right arrow on your remote to bring up a different guide that you may be better able to view
While we regret any inconvenience, we are unable to waive your 24-month commitment for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 21, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 15, 2016, we received your complaint, dated March 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 16, and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern that you were not offered a payment extensionYou also stated that your bill has doubledYou asked that we provide you with a payment extension and for your rate to stay the same Our records reflect that you have a pay-in-advance account, which doesn’t qualify for payment extensionsA review of your account doesn’t reflect that your rate has doubled; however, we did provide you with a $monthly credit for five months, which has expired and you’re now being charged the price for the service that you receive Please note that prices and programming are subject to change at any time If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Dear Mr***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou disputed the early termination fees for internet and TV service as you stated that the sales representative told you there was no commitmentA review of your
account reveals that this issue was addressed on January 29, 2016, when an agent removed the $early termination fee for TV and the $early termination fee for internet serviceWhen I spoke with you by telephone today, you confirmed that this issue has been addressedI submitted a refund for $and I informed you that boxes will ship for the return of the receivers, remotes, modem and TRIAPlease return the equipment in a timely manner to avoid unreturned equipment fees and keep the return tracking numbers for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.comYou indicated that your bill is not what you were quoted on the phone or in your confirmation emailYou requested to be released from the 24-month agreementOur records
reveal that you established your account through the DISH Network website and it was not a telephone saleYou signed up under the Digital Home Advantage 24-month agreement and enrolled in the two-year price lock promotionThis offer provided you a $monthly credit for months and a $monthly E-bill credit because you enrolled in one of our auto pay optionsYou provided me with the confirmation email you receivedThe offer that was included in this email was a system error, as it is not the offer that you signed up for service withIt reveals the 12-month introductory credit promotionThis promotion provides a monthly credit of $and the $monthly E-Bill creditAn adjustment was already applied for your first month billWhen I spoke with you by telephone today, I apologized for the system error and I agreed to provide you with the promotion of your choiceYou chose the 12-month offerThis offer would have included a total of $in credits for the past five months of serviceSince you already received $in credits, I applied an additional $credit to your accountAs you removed AutoPay from your account, you no longer receive the $E-bill creditI restarted your account and I applied an additional $credit to assist in bringing your account current, leaving you with a balance due of $I applied the $monthly credit for the remaining seven months of your first year of serviceThe first $credit will appear on your May 7, 2016, billing statementYou will also receive the $E-bill credit if you re-enroll in AutoPayAs you’re now receiving the price quoted in your confirmation email and chose the 12-month promotion, your 24-month contractual agreement remains validIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (1000, 16, 2015/12/08) */
December 3,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 30, 2015, we received your complaint, dated November 25, 2015, filed with the
Revdex.com
You said that you were not advised that your account had a 24-month commitmentYou also said that you made payment arrangements for your early termination fee, but the entire fee was debited at once causing your bank account to go negativeAdditionally, you expressed concern about the level of customer service that you received
I attempted to reach you at (XXX) XXX-XXXX on December 1, and 3, 2015, and I left three voicemails
As I advised you in my last message, I am unable to locate your DISH Network account with the information you providedPlease contact me with the phone number associated with your account or the 16-digit DISH Network account number so that I may better assist with this issue
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
August 3, Dear Mr***: On August 2, 2016, we received your complaint, dated July 28, 2016, filed with the Revdex.com You expressed concern regarding not having access to the NFL Network and your local Fox and CW channels due to our
contract dispute with the providersYou asked that we release you from your contract and pay any penalties CenturyLink may charge When we spoke by phone, I told you that we have reached an agreement with the NFL Network and the channel has been restoredHowever, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsPlease contact your local station manager, ad sales department or newsroom and let them know that you support DISH Network. Demand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience I am unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/27) */
October 15,
*** and Mrs*** and *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On October 14, 2015, we received your correspondence,
dated October 13, 2015, filed with the Revdex.com
You said you were told the early termination fee was $and you disputed the $fee
When we spoke today, I informed you that I reviewed your recorded sales call that took place on October 14, 2014, and I found that our representatives disclosed all the terms of the Digital Home Advantage (DHA) promotion and early termination feeDuring the call, you asked what the DISH Mover's cost to relocate your service would beThe agent advised you of the $fee if the service is moved prior to one year from the activation dateWe also sent a sales confirmation email to ***@yahoo.com detailing the DHA terms, conditions and billingA copy of your signed agreement was emailed to the same email address on October 15, (the installation date)I have enclosed a second copy of your DHA agreement for your records
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment and free activation, along with free and discounted programming
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeAlthough the early termination fee is valid, I made an exception and reduced the fee to $We ask that the remaining balance of $be paid
Please return the leased equipment to DISH Network to avoid unreturned equipment fees from applying on your accountA return box and label will be delivered to your address by UPS
You requested a copy of your sales callTo receive a copy, you will need to submit a subpoenaYou may mail the request to DISH Network, PO Box 665, Englewood, CO XXXXX, or fax it to (XXX) XXX-XXXXPlease label the document Attn: Subpoena Request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 14, Ms*** *** *** * *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You maintain that you were never advised of an early termination fee when you canceled your DISH Network accountYou also indicated that you never provided authorization for an early termination fee to be collected from your credit card accountYou requested that the fee be waived and that a refund be applied to your credit card account A review of our records reveals that your DISH Network service was canceled due to non-payment on September 7, We mailed you billing statements detailing the balance and fee on September 7, October and October 20, I listened to the sales call recorded on June 8, You were advised that the promotion required a 24-month commitment and that an early termination fee could be collected from the card account used to qualify for serviceYou accepted the terms of the agreement When we spoke I advised you that, while DISH Network considers the fee to be valid, I waived it in the interest of customer service I submitted a refund of $to be applied to your credit card accountPlease allow three to five days for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
March 7, MrsTheresa Peay Sargent DrOwensboro, KY Re: Revdex.com Complaint # 8255909818087196-
Dear Mrs***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that a DISH Network technician installed a dish on your roof after he was advised not to When I spoke with your husband, I advised him that our records indicate you signed the Service Agreement, thereby approving the installation. I also informed him that DISH Network will gladly relocate the dish if he requests it, but the footplate of the dish will be left in place to avoid causing a leak While we regret that you do not agree with our response, as you approved the installation and as it was a standard installation, we are unable to remove the footplate and repair your roof If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fine
Sincerely,
*** ***
Dear Ms***: On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.comYou maintain that your monthly billing was incorrect and that the adjustments you received were compensation for DISH Network errors. You also said that $was debited from your bank account in errorI reviewed your calls and found that you insisted that our agents “fix” your billing due to alleged errors or misinformation. A review of your billing revealed no such errors. Your balance fluctuated due to late, missed, or partial payments and changes in programmingOur records show that a $programming fee was applied to your account when you downgraded your programming to the DISH AmericaAs you requested to view SEC basketball but disputed having to increase your programming package and threatened to disconnect your account, the agent with whom you spoke upgraded your programming and applied a monthly credit to cover the difference between your package, DISH America, and the package you needed, America’s Top Plus, for three months. Please note that this was not due to any error on DISH Network’s part, but because you did not wish to pay more for the higher packageYour monthly rate is $79.64, however; your last balance was not $as you stated, but $59.64. It was lower due to you changing your programming. Enclosed are your bills from January to present for your recordsAs I explained previously, as you provided your credit card account for the qualification for your daughter’s DISH Network account, and as you are listed as the joint account holder/ authorized user on this account, her early termination fee of $was applied to your credit card accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
I NOTIFIED DISH NETWORK OF MY CONCERNS PRIOR TO THE DISCONNECTION THE AGENT I SPOKE TO DETERMINED IT WAS WEATHER RELATED THEREFORE THERE WAS NOTHING TO BE DONE ABOUT THE SERVICE DISRUPTION I WAS OFFERED TO HAVE A TECHNICIAN COME CHECK IT FOR A FEE, WHICH I DECLINED DUE TO THE CONVERSATION WE HAD I WILL NOT PAY AN EARLY TERMINATION FEE
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
January 11, 2017 Dear Mrand Mrs***: On January 5, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You maintain that even after the technician repaired the Samsung washer lid, it is still not secure and there is a dent in the side of the washerYou requested a refund or a new washer. I received notification from the Corporate Fields Resolution Department that clips that were placed on the lid resolved the issueOn December 27, 2016, they referred you to Samsung for further assistance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
December 30, *** *** ***
*** *** *** *** *** *** **
*** *** ** *** Re: Revdex.com Complaint # ***
8*** Dear Mr***: On December 29, 2015, we received your complaint, dated December 28, 2015, filed with the Revdex.comYou said that you experienced technical issues and that DISH Network was not able to schedule a technician visit for you for two weeks. You requested to have your balance removed from your credit fileWhen we spoke, I advised you that our records indicate you had three technician visits between March and August 2014. One visit was for your internet service and was resolved by reconfiguring your router. The next visit was for your TV service and was resolved with the replacement of a solo node. During the last visit the technician found nothing wrong with your systemThe first and third visits were completed within two days of your call for troubleshooting, and the second was within five daysA review of your troubleshooting calls revealed that the majority were for weather-related outages, which are provided for in our customer agreementAs your technical issues were resolved in a timely manner, we are unable to waive your $balance for this issue. However, as a courtesy, I waived your $internet early termination fee. The reversal of his fee along with the associated tax, brings your balance to $335.98. As I offered when we spoke, once this balance is paid, I will request that this item be removed from your credit fileIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/09/22) */
September 10,
Ms*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 10, 2015, we received your complaint, dated September 9, 2015, filed
with the Revdex.com
You expressed concern with the removal of channels due to contract negotiations
DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricing
When I spoke with you by phone today, I advised you that the channels were restored on August 26,
We apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 7, 2015/10/09) */
October 1,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the RevDex.com
You request that DISH Network stop sending you mail and email
I have added your information to our Do No Contact list which can take eight weeks to go into effectHowever, this will only cease our communications and not retailersIf you receive a communication from a retailer, you will need to contact them directly as they have their own practices
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Ms***: On January 29, 2016, we received your complaint, dated January 29, 2016, filed with the Revdex.comYou said that you do not agree with the information provided in my previous response and that you did not mention any technical issuesPlease note, the information that was provided to you was gathered after reviewing the calls placed to us and the activity on this accountAs previously advised, this account was activated under the Digital Home Advantage (DHA) 24-month agreement, which is only for TV service and does not include internet serviceYou disputed this agreement on December 13, 2014, and the agent with whom you spoke provided you with the choice to be released from the 24-month commitment or to receive a $monthly credit for monthsThe agent also disclosed that the price would increase after the first months and they quoted the price for both yearsYou accepted the monthly creditsThe agent disclosed that the commitment would not be waived and you stated that you understoodYour $introductory credits expired on your November 24, 2015, billing statement and you are being billed at the regular rateHowever, you will continue to receive the $credit that you accepted on December 13, Your monthly service charges are $121.99; however, with the $credit it is reduced to $plus taxYou also have the option to reduce your programming packageThe agreement is signed by Mr*** ***, who is an authorized user on the accountI apologize that your name is misspelledAlthough you now indicate you did not mention technical issues, per your previous correspondence, you stated that you had constant signal lossOur response was that we have no record of any ongoing technical issues reportedWe regret that you do not agree with our findingsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
December 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com
You expressed concern about the following issues:
A change in programming
Changes to our customer agreement
Billing
When we spoke, I advised you that our Digital Home Advantage (DHA) agreement provides for changes in programmingAs DISH Network does not own the channels that we carry, we must contract for the rights to carry channelsIf DISH Network does not have the contractual right to carry a channel, we are unable to do so
DISH Network notified all of our customers of the change to our Residential Customer Agreement via email or mail prior to the change
Please note that DISH Network will provide free High-Definition (HD) programming with enrollment in automatic paymentsAlthough you removed automatic payments from your account on January 20, 2015, you continued to receive HD for free under our HD Free for Life promotion: you do not receive an additional monthly $credit for enrolling in automatic payments
As you agreed to the terms of our DHA agreement and as DISH Network has abided by the terms to which you agreed, we are unable to waive your $early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...October 11,
2016 Dear Mr***: On October 10, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network, and our requests that you refrain from making excessive contacts or demands to our Customer Service Department Over the past months (beginning in October 2015), DISH Network has provided you with account credits totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsWe strive to provide the best value and service, and your repeated contacts to our Customer Service Department negatively impact our ability to provide best in class customer service to all of our customers It is our goal to provide our customers with the best pay-television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customersWhile we appreciate you choosing DISH Network as your service provider, we feel we can no longer satisfactorily fulfill your requirementsAs such and per our conversation on September 26, 2016, your DISH Network service will be discontinued on October 16, 2016. Following the closing of your account, we ask that you return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send you prepaid shipping boxes with instructionsWe ask that you return the leased equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box required to return the leased equipment; however, this fee has been waived. If the leased DISH Network equipment is not returned in good condition, the credit card account used to qualify your DISH Network subscription will be debited for the unreturned equipment fee. Please know that, with the closing of this account, DISH Network will release you from any commitments and you will not be charged a cancellation fee. DISH Network sincerely regrets any inconvenience you have experienced during our relationshipWe hope you are successful in finding a provider that is able to meet your requirements If you have any further concerns regarding this matter, please do not hesitate to contact me at the number below. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
July 19, *** *** ***
* ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 14, and 19, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told the account, which is in your husband’s name, would be transferred into your nameThis did not happenYou requested that your service be restored and the account be put in your name In order to transfer ownership of the account, the balance needs to be current and we require the account holder’s approvalOur records don’t reflect that we have received approval from the account holderPlease advise Michael to contact us to provide his approval and, once the account has a zero balance, we can meet your request If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/24) */
July 22,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with the RevDex.com
You said that your TV quality is poor and you requested to have your 24-month commitment waived
I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails
In my last message, I advised you that our records indicate that you wanted to disconnect your service as you do not like the service or the channels that you're receiving and because you do not use itYou left me a voicemail stating that your main reason for disconnecting your account was the lettering on the screen
While we regret any inconvenience, we are unable to waive your 24-month commitment for these issues
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (4200, 13, 2015/08/24) */
Received duplicated complaint 08/23/2015, merged information from CID#XXXXXXXX and closed as duplicate
The screen on the guide is white background with small blue writing, There is noting I want to watch on my package and I cannot afford to go up packag
I want out of my contract, I have trouble seeing and have to get right in front of the tv and squint to read the guideThe line up on the guide is crazyI have talked to Mr*** Simons he was rude and ugly to meI keep calling him and he does not return my calls8/23/I called to talk to the president which I was told he does not talk to customersI ask Chrystal in the presidents office to ask himShe refused she said she could not help meI want the service to go away and I can not afford to pay $as an early disconnect feeChrystal ask me if I could give my service to someoneI told her why would I when I'm not happy with itI have nothing to say good about dishI want this resolved as soon as possible please
I do not want DISH tv they are rudeThey will not let me talk to the presidentDavis Simons lied he has not called me back
I'm very unhappy and would discourage from getting dish
$
Final Business Response /* (4000, 15, 2015/09/02) */
August 28,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 27, 2015, we received your rebuttal, dated August 24, 2015, filed with the Revdex.com
You said that I was rude when we spoke and I said that you could not read the on-screen guideYou requested to have your early termination fee waived
Please note that we have never spoken and that I have returned every call I have received from you
If you are experiencing issues with the whole-screen guide, you can press the right arrow on your remote to bring up a different guide that you may be better able to view
While we regret any inconvenience, we are unable to waive your 24-month commitment for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 21, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 15, 2016, we received your complaint, dated March 13, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 16, and 21, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern that you were not offered a payment extensionYou also stated that your bill has doubledYou asked that we provide you with a payment extension and for your rate to stay the same Our records reflect that you have a pay-in-advance account, which doesn’t qualify for payment extensionsA review of your account doesn’t reflect that your rate has doubled; however, we did provide you with a $monthly credit for five months, which has expired and you’re now being charged the price for the service that you receive Please note that prices and programming are subject to change at any time If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Dear Mr***: On February 1, 2016, we received your complaint, dated February 1, 2016, filed with the Revdex.comYou disputed the early termination fees for internet and TV service as you stated that the sales representative told you there was no commitmentA review of your
account reveals that this issue was addressed on January 29, 2016, when an agent removed the $early termination fee for TV and the $early termination fee for internet serviceWhen I spoke with you by telephone today, you confirmed that this issue has been addressedI submitted a refund for $and I informed you that boxes will ship for the return of the receivers, remotes, modem and TRIAPlease return the equipment in a timely manner to avoid unreturned equipment fees and keep the return tracking numbers for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Dear Ms***: On April 6, 2016, we received your complaint, dated April 5, 2016, filed with the Revdex.comYou indicated that your bill is not what you were quoted on the phone or in your confirmation emailYou requested to be released from the 24-month agreementOur records
reveal that you established your account through the DISH Network website and it was not a telephone saleYou signed up under the Digital Home Advantage 24-month agreement and enrolled in the two-year price lock promotionThis offer provided you a $monthly credit for months and a $monthly E-bill credit because you enrolled in one of our auto pay optionsYou provided me with the confirmation email you receivedThe offer that was included in this email was a system error, as it is not the offer that you signed up for service withIt reveals the 12-month introductory credit promotionThis promotion provides a monthly credit of $and the $monthly E-Bill creditAn adjustment was already applied for your first month billWhen I spoke with you by telephone today, I apologized for the system error and I agreed to provide you with the promotion of your choiceYou chose the 12-month offerThis offer would have included a total of $in credits for the past five months of serviceSince you already received $in credits, I applied an additional $credit to your accountAs you removed AutoPay from your account, you no longer receive the $E-bill creditI restarted your account and I applied an additional $credit to assist in bringing your account current, leaving you with a balance due of $I applied the $monthly credit for the remaining seven months of your first year of serviceThe first $credit will appear on your May 7, 2016, billing statementYou will also receive the $E-bill credit if you re-enroll in AutoPayAs you’re now receiving the price quoted in your confirmation email and chose the 12-month promotion, your 24-month contractual agreement remains validIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (1000, 16, 2015/12/08) */
December 3,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 30, 2015, we received your complaint, dated November 25, 2015, filed with the
Revdex.com
You said that you were not advised that your account had a 24-month commitmentYou also said that you made payment arrangements for your early termination fee, but the entire fee was debited at once causing your bank account to go negativeAdditionally, you expressed concern about the level of customer service that you received
I attempted to reach you at (XXX) XXX-XXXX on December 1, and 3, 2015, and I left three voicemails
As I advised you in my last message, I am unable to locate your DISH Network account with the information you providedPlease contact me with the phone number associated with your account or the 16-digit DISH Network account number so that I may better assist with this issue
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
August 3, Dear Mr***: On August 2, 2016, we received your complaint, dated July 28, 2016, filed with the Revdex.com You expressed concern regarding not having access to the NFL Network and your local Fox and CW channels due to our
contract dispute with the providersYou asked that we release you from your contract and pay any penalties CenturyLink may charge When we spoke by phone, I told you that we have reached an agreement with the NFL Network and the channel has been restoredHowever, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsPlease contact your local station manager, ad sales department or newsroom and let them know that you support DISH Network. Demand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience I am unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/27) */
October 15,
*** and Mrs*** and *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On October 14, 2015, we received your correspondence,
dated October 13, 2015, filed with the Revdex.com
You said you were told the early termination fee was $and you disputed the $fee
When we spoke today, I informed you that I reviewed your recorded sales call that took place on October 14, 2014, and I found that our representatives disclosed all the terms of the Digital Home Advantage (DHA) promotion and early termination feeDuring the call, you asked what the DISH Mover's cost to relocate your service would beThe agent advised you of the $fee if the service is moved prior to one year from the activation dateWe also sent a sales confirmation email to ***@yahoo.com detailing the DHA terms, conditions and billingA copy of your signed agreement was emailed to the same email address on October 15, (the installation date)I have enclosed a second copy of your DHA agreement for your records
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment and free activation, along with free and discounted programming
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeAlthough the early termination fee is valid, I made an exception and reduced the fee to $We ask that the remaining balance of $be paid
Please return the leased equipment to DISH Network to avoid unreturned equipment fees from applying on your accountA return box and label will be delivered to your address by UPS
You requested a copy of your sales callTo receive a copy, you will need to submit a subpoenaYou may mail the request to DISH Network, PO Box 665, Englewood, CO XXXXX, or fax it to (XXX) XXX-XXXXPlease label the document Attn: Subpoena Request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 14, Ms*** *** *** * *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You maintain that you were never advised of an early termination fee when you canceled your DISH Network accountYou also indicated that you never provided authorization for an early termination fee to be collected from your credit card accountYou requested that the fee be waived and that a refund be applied to your credit card account A review of our records reveals that your DISH Network service was canceled due to non-payment on September 7, We mailed you billing statements detailing the balance and fee on September 7, October and October 20, I listened to the sales call recorded on June 8, You were advised that the promotion required a 24-month commitment and that an early termination fee could be collected from the card account used to qualify for serviceYou accepted the terms of the agreement When we spoke I advised you that, while DISH Network considers the fee to be valid, I waived it in the interest of customer service I submitted a refund of $to be applied to your credit card accountPlease allow three to five days for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
March 7, MrsTheresa Peay Sargent DrOwensboro, KY Re: Revdex.com Complaint # 8255909818087196-
Dear Mrs***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that a DISH Network technician installed a dish on your roof after he was advised not to When I spoke with your husband, I advised him that our records indicate you signed the Service Agreement, thereby approving the installation. I also informed him that DISH Network will gladly relocate the dish if he requests it, but the footplate of the dish will be left in place to avoid causing a leak While we regret that you do not agree with our response, as you approved the installation and as it was a standard installation, we are unable to remove the footplate and repair your roof If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fine
Sincerely,
*** ***
Dear Ms***: On April 28, 2016, we received your rebuttal, dated April 27, 2016, filed with the Revdex.comYou maintain that your monthly billing was incorrect and that the adjustments you received were compensation for DISH Network errors. You also said that $was debited from your bank account in errorI reviewed your calls and found that you insisted that our agents “fix” your billing due to alleged errors or misinformation. A review of your billing revealed no such errors. Your balance fluctuated due to late, missed, or partial payments and changes in programmingOur records show that a $programming fee was applied to your account when you downgraded your programming to the DISH AmericaAs you requested to view SEC basketball but disputed having to increase your programming package and threatened to disconnect your account, the agent with whom you spoke upgraded your programming and applied a monthly credit to cover the difference between your package, DISH America, and the package you needed, America’s Top Plus, for three months. Please note that this was not due to any error on DISH Network’s part, but because you did not wish to pay more for the higher packageYour monthly rate is $79.64, however; your last balance was not $as you stated, but $59.64. It was lower due to you changing your programming. Enclosed are your bills from January to present for your recordsAs I explained previously, as you provided your credit card account for the qualification for your daughter’s DISH Network account, and as you are listed as the joint account holder/ authorized user on this account, her early termination fee of $was applied to your credit card accountIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
I NOTIFIED DISH NETWORK OF MY CONCERNS PRIOR TO THE DISCONNECTION THE AGENT I SPOKE TO DETERMINED IT WAS WEATHER RELATED THEREFORE THERE WAS NOTHING TO BE DONE ABOUT THE SERVICE DISRUPTION I WAS OFFERED TO HAVE A TECHNICIAN COME CHECK IT FOR A FEE, WHICH I DECLINED DUE TO THE CONVERSATION WE HAD I WILL NOT PAY AN EARLY TERMINATION FEE
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
January 11, 2017 Dear Mrand Mrs***: On January 5, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You maintain that even after the technician repaired the Samsung washer lid, it is still not secure and there is a dent in the side of the washerYou requested a refund or a new washer. I received notification from the Corporate Fields Resolution Department that clips that were placed on the lid resolved the issueOn December 27, 2016, they referred you to Samsung for further assistance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####