March 7, MrsTheresa Peay Sargent DrOwensboro, KY Re: Revdex.com Complaint # 8255909818087196-
Dear Mrs***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that a DISH Network technician installed a dish on your roof after he was advised not to When I spoke with your husband, I advised him that our records indicate you signed the Service Agreement, thereby approving the installation. I also informed him that DISH Network will gladly relocate the dish if he requests it, but the footplate of the dish will be left in place to avoid causing a leak While we regret that you do not agree with our response, as you approved the installation and as it was a standard installation, we are unable to remove the footplate and repair your roof If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
I NOTIFIED DISH NETWORK OF MY CONCERNS PRIOR TO THE DISCONNECTION THE AGENT I SPOKE TO DETERMINED IT WAS WEATHER RELATED THEREFORE THERE WAS NOTHING TO BE DONE ABOUT THE SERVICE DISRUPTION I WAS OFFERED TO HAVE A TECHNICIAN COME CHECK IT FOR A FEE, WHICH I DECLINED DUE TO THE CONVERSATION WE HAD I WILL NOT PAY AN EARLY TERMINATION FEE
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
March 22, Ms*** ** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 18, 2016, we received your complaint, dated March 17, 2016, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you were told you had a two-week trial period Your service was activated on March 11, 2016, with a 24-month commitmentEnclosed is a copy of your 24-month agreementA review of the sales call did not find that you were promised a trial periodWe also show that an email was sent to you at *** on March 7, 2016, disclosing the terms and conditions of our service Your service was disconnected on March 15, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account When I spoke with you by phone today, I advised you that due to the cost incurred by DISH Network to install and initiate your account, we are unable to honor your request to waive your early termination feeThe balance on your account remains valid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C*** *** *** *** ** * *** ** ***
*** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
July 19, *** *** ***
* ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 14, and 19, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told the account, which is in your husband’s name, would be transferred into your nameThis did not happenYou requested that your service be restored and the account be put in your name In order to transfer ownership of the account, the balance needs to be current and we require the account holder’s approvalOur records don’t reflect that we have received approval from the account holderPlease advise Michael to contact us to provide his approval and, once the account has a zero balance, we can meet your request If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/10/27) */
October 15,
*** and Mrs*** and *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On October 14, 2015, we received your correspondence,
dated October 13, 2015, filed with the Revdex.com
You said you were told the early termination fee was $and you disputed the $fee
When we spoke today, I informed you that I reviewed your recorded sales call that took place on October 14, 2014, and I found that our representatives disclosed all the terms of the Digital Home Advantage (DHA) promotion and early termination feeDuring the call, you asked what the DISH Mover's cost to relocate your service would beThe agent advised you of the $fee if the service is moved prior to one year from the activation dateWe also sent a sales confirmation email to ***@yahoo.com detailing the DHA terms, conditions and billingA copy of your signed agreement was emailed to the same email address on October 15, (the installation date)I have enclosed a second copy of your DHA agreement for your records
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment and free activation, along with free and discounted programming
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeAlthough the early termination fee is valid, I made an exception and reduced the fee to $We ask that the remaining balance of $be paid
Please return the leased equipment to DISH Network to avoid unreturned equipment fees from applying on your accountA return box and label will be delivered to your address by UPS
You requested a copy of your sales callTo receive a copy, you will need to submit a subpoenaYou may mail the request to DISH Network, PO Box 665, Englewood, CO XXXXX, or fax it to (XXX) XXX-XXXXPlease label the document Attn: Subpoena Request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I have cancelled service with DISH. Customer rep that replied lied about the call. She was extremely rude and nasty to me. I did terminate the call due to her behavior
Sincerely,
*** ***
October 26, 2016 Dear Mr***: On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.com. You stated that you recently moved due to medical reasonsYou are unable to retain your DISH Network TV and dishNET internet
services at your current residenceThis led you to disconnect your services prior to completing your contractual commitmentYou were charged $You requested that these charges be waived In our email correspondence today, I offered to waive the internet early termination fee and I reduced your TV early termination fee from $to $As an additional courtesy, I waived your return shipping chargesI issued you a refund of $The remaining balance was owed for programming and cannot be refundedYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
January 27, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account because the agents you spoke with would not lower your monthly rate. You also said that a payment was debited from your bank account after you removed automatic payments from your account I attempted to reach you at *** *** on January 25, 26, and 27, 2016, and I left three voicemails In my last message, I advised you that your early termination fee was waived on January 18, I also explained that our automatic payment procedures require that any changes made to your payment be made at least seven days prior to your due date. As you removed automatic payments the day before your due date, that payment was already being processed Additionally, when you contacted us about your monthly rate, you were still receiving your new customer promotional credits totaling $per month. As a company, DISH Network is unable to provide ongoing adjusted pricing. As you were still receiving monthly credits, the agents with whom you spoke were unable to provide even more monthly adjustments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response /* (1000, 4, 2015/06/01) */
May 28,
*** *** ***
** *** XXXXXX
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the
Revdex.comMy attempts to reach you by phone on May 26, and 28, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you closed your DISH Network account due to not being provided a payment extensionYou feel that the early termination fee should be waived due to the lack of customer service
A review of your account reveals that we provided you with a payment extension to May 14, You didn't make a payment and called us to request more timeBecause you had already received an extension, another one could not be offered in the same billing cycle
I regret that you don't agree with our billing policy; however, this is not justification to have your early termination fee waivedWe consider the balance of $to be accurateI have enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr ***'s response is interesting and not entirely the truthHe did leave a message each of the three times he calledI'm not allowed personal calls at work, and I waited to see if he would actually leave a message with some informationHe gave his name and telephone number and said he was calling in response to the complaintIt's absolutely that his "attempts" to reach me by phone were unsuccessfulI called him back after the third messageI gave him my email address and told him I preferred any correspondence to be in writing but I would speak to him if that was what was required for resolutionHe never called back OR emailed meAn agent did give me the extension until May 14, even after I told her several times I could not pay anything until May She said I could call back on May and ask for more time but couldn't guarantee anythingI was going to pay in full, and I stated that each of the SEVERAL times I called to beg them to wait more daysThe agent said she couldn't extend it any further, with full knowledge that I would have no money to pay until May Mr***'s response is further indication of the need for this complaintI should also add in addition to the previously discussed issues, I was told if I didn't return the equipment by a deadline that I would be charged more moneyHowever the box Dish sent me had been ripped apart and carelessly taped together so that there was no way to send the equipment back in itMr*** seems to miss the fact that I insisted I would pay in full on May 22, and that I explained very specifically to ALL the agents I spoke with, that the extension to May was essentially just a way to prolong the terminationI still rightfully contend that I had no option other than to cancel a few months before my contract term was upIf they had waited more days they would have had full payment and kept a customerThey had the ability to keep me from terminating, they refused, and they should not be charging me the fee
Final Business Response /* (4000, 9, 2015/06/10) */
June 5,
Mr*** ***
PO Box XXXXXX
Denver, CO XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 5, 2015, we received your rebuttal, dated June 3, 2015, filed with the Revdex.com
You said that the box you received to return your equipment was damaged and you requested that we waive your early termination fee due to your customer service experience
A new return box was sent to you, which should be delivered by the end of today
The early termination fee is an accurate charge and shall not be waived
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unfortunate that the business chooses to respond in this manner, so the complaint has to stand unresolvedAs I stated previously Mr ***'s claim that his "attempts" to contact me were "unsuccessful" is absolutely falseHis last response to my "rebuttal" doesn't even address the facts that he refuses to address.This will just have to stand as an unresolved complaint on this forum, and I will seek remedy through other channels
Initial Business Response /* (1000, 5, 2015/09/21) */
September 16,
*** *** ***
XXXXX *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 10, 2015, we received your complaint, dated September 8,
2015, filed with the Revdex.com
You indicated that you did not return the equipment because the packing instructions informed you that those items did not need to be returned, as they were obsoleteYou were charged unreturned equipment fees and disputed that you were referred to collections
When I spoke with you by telephone today, I apologized for this oversightI removed the charges and notified collections to remove this from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and reactions, ultimately they took care of their wrong doingHowever, I think it's absolutely disgusting that a business, knowing full well what they are doing would go out of their way to attack individuals in the way they have doneI can guarantee that I'm not the first individual to be extorted by dish network, and in my opinion, they should be investigated for extortionThank you Revdex.com, once again you have out done yourselvesIt's amazing to me how fast you can get results when us as consumers will get nothing but the run around for months
Initial Business Response /* (1000, 16, 2015/12/08) */
December 3,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 30, 2015, we received your complaint, dated November 25, 2015, filed with the
Revdex.com
You said that you were not advised that your account had a 24-month commitmentYou also said that you made payment arrangements for your early termination fee, but the entire fee was debited at once causing your bank account to go negativeAdditionally, you expressed concern about the level of customer service that you received
I attempted to reach you at (XXX) XXX-XXXX on December 1, and 3, 2015, and I left three voicemails
As I advised you in my last message, I am unable to locate your DISH Network account with the information you providedPlease contact me with the phone number associated with your account or the 16-digit DISH Network account number so that I may better assist with this issue
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
August 21, *** *** ***
*** ** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mrs***: On August 10, 2017, we received your complaint, dated August 9, 2017, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at *** *** on August 15, and 18, 2017, were unsuccessful; however, I left three messagesI also contacted you by email at *** You expressed concern with the DISH Network account that was reported to collections in your nameYou maintain that the account does not belong to you and you would like it removed Please contact me directly at *** *** and provide me with additional information so I can locate the correct account. You may also provide me with a copy of your credit report showing the account, or any collection notice that you have received. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
February 15, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On February 15, 2017, we received your complaint, dated February 10, 2017, filed with the Revdex.com You indicated that I previously offered to release you from the 24-month commitmentYou requested a written verification that you do not have a 24-month commitment and you are not subject to an early termination fee I received a voicemail from you requesting to be released from the 24-month commitmentAdditionally, you contacted our Office Of the President (OOP) to accept my offer to release you from the 24-month commitmentThe OOP agent waived your current commitment and you will not be subject to any current early termination fees Please note that although your commitment was waived, you are still under the renewal offer for a 2-Year Price Lock on your core programming package (America’s Top 250); therefore, you are no longer eligible for any additional monthly deferred credits Additionally, the equipment on your account is leasedTo avoid unreturned equipment fees, your receivers and remotes will need to be returned to DISH Network upon the disconnection of your serviceWaiving the early termination fees does not include waiving the unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
February 13, Mr*** *** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 19, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You said that when DISH Network installed your service, they made three separate attempts before the installation was successfulYou indicated that damage was done to your homeYou maintain that you made repeated attempts to contact the Corporate Field Resolutions (CFR) Team about this issue, and your requests to disconnect your account without penalty were not metYou requested that your early termination fee be waived and the debt be removed from collections and your credit file. When I spoke with you on January 23, 2018, I advised you that, after reviewing your account, I will assist you in working with CFR to resolve your damage claimYou said you would send me an estimate for the damageWhen I received this on January 25, 2018, I sent it to CFRI then followed up with you with the voicemail I left on February 13, I waived your early termination fee and your account has a zero balanceThis information will be updated with collections and the credit bureausPlease allow up to four weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
December 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com
You expressed concern about the following issues:
A change in programming
Changes to our customer agreement
Billing
When we spoke, I advised you that our Digital Home Advantage (DHA) agreement provides for changes in programmingAs DISH Network does not own the channels that we carry, we must contract for the rights to carry channelsIf DISH Network does not have the contractual right to carry a channel, we are unable to do so
DISH Network notified all of our customers of the change to our Residential Customer Agreement via email or mail prior to the change
Please note that DISH Network will provide free High-Definition (HD) programming with enrollment in automatic paymentsAlthough you removed automatic payments from your account on January 20, 2015, you continued to receive HD for free under our HD Free for Life promotion: you do not receive an additional monthly $credit for enrolling in automatic payments
As you agreed to the terms of our DHA agreement and as DISH Network has abided by the terms to which you agreed, we are unable to waive your $early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
March 14, Ms*** *** *** * *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You maintain that you were never advised of an early termination fee when you canceled your DISH Network accountYou also indicated that you never provided authorization for an early termination fee to be collected from your credit card accountYou requested that the fee be waived and that a refund be applied to your credit card account A review of our records reveals that your DISH Network service was canceled due to non-payment on September 7, We mailed you billing statements detailing the balance and fee on September 7, October and October 20, I listened to the sales call recorded on June 8, You were advised that the promotion required a 24-month commitment and that an early termination fee could be collected from the card account used to qualify for serviceYou accepted the terms of the agreement When we spoke I advised you that, while DISH Network considers the fee to be valid, I waived it in the interest of customer service I submitted a refund of $to be applied to your credit card accountPlease allow three to five days for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 11, 2017 Dear Mrand Mrs***: On January 5, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You maintain that even after the technician repaired the Samsung washer lid, it is still not secure and there is a dent in the side of the washerYou requested a refund or a new washer. I received notification from the Corporate Fields Resolution Department that clips that were placed on the lid resolved the issueOn December 27, 2016, they referred you to Samsung for further assistance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Tell us why here...October 11,
2016 Dear Mr***: On October 10, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network, and our requests that you refrain from making excessive contacts or demands to our Customer Service Department Over the past months (beginning in October 2015), DISH Network has provided you with account credits totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsWe strive to provide the best value and service, and your repeated contacts to our Customer Service Department negatively impact our ability to provide best in class customer service to all of our customers It is our goal to provide our customers with the best pay-television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customersWhile we appreciate you choosing DISH Network as your service provider, we feel we can no longer satisfactorily fulfill your requirementsAs such and per our conversation on September 26, 2016, your DISH Network service will be discontinued on October 16, 2016. Following the closing of your account, we ask that you return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send you prepaid shipping boxes with instructionsWe ask that you return the leased equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box required to return the leased equipment; however, this fee has been waived. If the leased DISH Network equipment is not returned in good condition, the credit card account used to qualify your DISH Network subscription will be debited for the unreturned equipment fee. Please know that, with the closing of this account, DISH Network will release you from any commitments and you will not be charged a cancellation fee. DISH Network sincerely regrets any inconvenience you have experienced during our relationshipWe hope you are successful in finding a provider that is able to meet your requirements If you have any further concerns regarding this matter, please do not hesitate to contact me at the number below. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 7, 2015/10/09) */
October 1,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the RevDex.com
You request that DISH Network stop sending you mail and email
I have added your information to our Do No Contact list which can take eight weeks to go into effectHowever, this will only cease our communications and not retailersIf you receive a communication from a retailer, you will need to contact them directly as they have their own practices
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
August 3, Dear Mr***: On August 2, 2016, we received your complaint, dated July 28, 2016, filed with the Revdex.com You expressed concern regarding not having access to the NFL Network and your local Fox and CW channels due to our
contract dispute with the providersYou asked that we release you from your contract and pay any penalties CenturyLink may charge When we spoke by phone, I told you that we have reached an agreement with the NFL Network and the channel has been restoredHowever, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsPlease contact your local station manager, ad sales department or newsroom and let them know that you support DISH Network. Demand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience I am unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
March 7, MrsTheresa Peay Sargent DrOwensboro, KY Re: Revdex.com Complaint # 8255909818087196-
Dear Mrs***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that a DISH Network technician installed a dish on your roof after he was advised not to When I spoke with your husband, I advised him that our records indicate you signed the Service Agreement, thereby approving the installation. I also informed him that DISH Network will gladly relocate the dish if he requests it, but the footplate of the dish will be left in place to avoid causing a leak While we regret that you do not agree with our response, as you approved the installation and as it was a standard installation, we are unable to remove the footplate and repair your roof If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
I NOTIFIED DISH NETWORK OF MY CONCERNS PRIOR TO THE DISCONNECTION THE AGENT I SPOKE TO DETERMINED IT WAS WEATHER RELATED THEREFORE THERE WAS NOTHING TO BE DONE ABOUT THE SERVICE DISRUPTION I WAS OFFERED TO HAVE A TECHNICIAN COME CHECK IT FOR A FEE, WHICH I DECLINED DUE TO THE CONVERSATION WE HAD I WILL NOT PAY AN EARLY TERMINATION FEE
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
March 22, Ms*** ** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 18, 2016, we received your complaint, dated March 17, 2016, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou maintain that you were told you had a two-week trial period Your service was activated on March 11, 2016, with a 24-month commitmentEnclosed is a copy of your 24-month agreementA review of the sales call did not find that you were promised a trial periodWe also show that an email was sent to you at *** on March 7, 2016, disclosing the terms and conditions of our service Your service was disconnected on March 15, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account When I spoke with you by phone today, I advised you that due to the cost incurred by DISH Network to install and initiate your account, we are unable to honor your request to waive your early termination feeThe balance on your account remains valid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C*** *** *** *** ** * *** ** ***
*** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
July 19, *** *** ***
* ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 12, 2017, we received your complaint, dated July 11, 2017, filed with the Revdex.com. My attempts to reach you by phone on July 14, and 19, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you were told the account, which is in your husband’s name, would be transferred into your nameThis did not happenYou requested that your service be restored and the account be put in your name In order to transfer ownership of the account, the balance needs to be current and we require the account holder’s approvalOur records don’t reflect that we have received approval from the account holderPlease advise Michael to contact us to provide his approval and, once the account has a zero balance, we can meet your request If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/10/27) */
October 15,
*** and Mrs*** and *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On October 14, 2015, we received your correspondence,
dated October 13, 2015, filed with the Revdex.com
You said you were told the early termination fee was $and you disputed the $fee
When we spoke today, I informed you that I reviewed your recorded sales call that took place on October 14, 2014, and I found that our representatives disclosed all the terms of the Digital Home Advantage (DHA) promotion and early termination feeDuring the call, you asked what the DISH Mover's cost to relocate your service would beThe agent advised you of the $fee if the service is moved prior to one year from the activation dateWe also sent a sales confirmation email to ***@yahoo.com detailing the DHA terms, conditions and billingA copy of your signed agreement was emailed to the same email address on October 15, (the installation date)I have enclosed a second copy of your DHA agreement for your records
Please note that our early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment and free activation, along with free and discounted programming
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeAlthough the early termination fee is valid, I made an exception and reduced the fee to $We ask that the remaining balance of $be paid
Please return the leased equipment to DISH Network to avoid unreturned equipment fees from applying on your accountA return box and label will be delivered to your address by UPS
You requested a copy of your sales callTo receive a copy, you will need to submit a subpoenaYou may mail the request to DISH Network, PO Box 665, Englewood, CO XXXXX, or fax it to (XXX) XXX-XXXXPlease label the document Attn: Subpoena Request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I have cancelled service with DISH. Customer rep that replied lied about the call. She was extremely rude and nasty to me. I did terminate the call due to her behavior
Sincerely,
*** ***
October 26, 2016 Dear Mr***: On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.com. You stated that you recently moved due to medical reasonsYou are unable to retain your DISH Network TV and dishNET internet
services at your current residenceThis led you to disconnect your services prior to completing your contractual commitmentYou were charged $You requested that these charges be waived In our email correspondence today, I offered to waive the internet early termination fee and I reduced your TV early termination fee from $to $As an additional courtesy, I waived your return shipping chargesI issued you a refund of $The remaining balance was owed for programming and cannot be refundedYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
January 27, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 22, 2016, we received your complaint, dated January 20, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account because the agents you spoke with would not lower your monthly rate. You also said that a payment was debited from your bank account after you removed automatic payments from your account I attempted to reach you at *** *** on January 25, 26, and 27, 2016, and I left three voicemails In my last message, I advised you that your early termination fee was waived on January 18, I also explained that our automatic payment procedures require that any changes made to your payment be made at least seven days prior to your due date. As you removed automatic payments the day before your due date, that payment was already being processed Additionally, when you contacted us about your monthly rate, you were still receiving your new customer promotional credits totaling $per month. As a company, DISH Network is unable to provide ongoing adjusted pricing. As you were still receiving monthly credits, the agents with whom you spoke were unable to provide even more monthly adjustments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response /* (1000, 4, 2015/06/01) */
May 28,
*** *** ***
** *** XXXXXX
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 22, 2015, we received your complaint, dated May 21, 2015, filed with the
Revdex.comMy attempts to reach you by phone on May 26, and 28, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you closed your DISH Network account due to not being provided a payment extensionYou feel that the early termination fee should be waived due to the lack of customer service
A review of your account reveals that we provided you with a payment extension to May 14, You didn't make a payment and called us to request more timeBecause you had already received an extension, another one could not be offered in the same billing cycle
I regret that you don't agree with our billing policy; however, this is not justification to have your early termination fee waivedWe consider the balance of $to be accurateI have enclosed a copy of your contract for your records
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr ***'s response is interesting and not entirely the truthHe did leave a message each of the three times he calledI'm not allowed personal calls at work, and I waited to see if he would actually leave a message with some informationHe gave his name and telephone number and said he was calling in response to the complaintIt's absolutely that his "attempts" to reach me by phone were unsuccessfulI called him back after the third messageI gave him my email address and told him I preferred any correspondence to be in writing but I would speak to him if that was what was required for resolutionHe never called back OR emailed meAn agent did give me the extension until May 14, even after I told her several times I could not pay anything until May She said I could call back on May and ask for more time but couldn't guarantee anythingI was going to pay in full, and I stated that each of the SEVERAL times I called to beg them to wait more daysThe agent said she couldn't extend it any further, with full knowledge that I would have no money to pay until May Mr***'s response is further indication of the need for this complaintI should also add in addition to the previously discussed issues, I was told if I didn't return the equipment by a deadline that I would be charged more moneyHowever the box Dish sent me had been ripped apart and carelessly taped together so that there was no way to send the equipment back in itMr*** seems to miss the fact that I insisted I would pay in full on May 22, and that I explained very specifically to ALL the agents I spoke with, that the extension to May was essentially just a way to prolong the terminationI still rightfully contend that I had no option other than to cancel a few months before my contract term was upIf they had waited more days they would have had full payment and kept a customerThey had the ability to keep me from terminating, they refused, and they should not be charging me the fee
Final Business Response /* (4000, 9, 2015/06/10) */
June 5,
Mr*** ***
PO Box XXXXXX
Denver, CO XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 5, 2015, we received your rebuttal, dated June 3, 2015, filed with the Revdex.com
You said that the box you received to return your equipment was damaged and you requested that we waive your early termination fee due to your customer service experience
A new return box was sent to you, which should be delivered by the end of today
The early termination fee is an accurate charge and shall not be waived
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (4200, 11, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is unfortunate that the business chooses to respond in this manner, so the complaint has to stand unresolvedAs I stated previously Mr ***'s claim that his "attempts" to contact me were "unsuccessful" is absolutely falseHis last response to my "rebuttal" doesn't even address the facts that he refuses to address.This will just have to stand as an unresolved complaint on this forum, and I will seek remedy through other channels
Initial Business Response /* (1000, 5, 2015/09/21) */
September 16,
*** *** ***
XXXXX *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 10, 2015, we received your complaint, dated September 8,
2015, filed with the Revdex.com
You indicated that you did not return the equipment because the packing instructions informed you that those items did not need to be returned, as they were obsoleteYou were charged unreturned equipment fees and disputed that you were referred to collections
When I spoke with you by telephone today, I apologized for this oversightI removed the charges and notified collections to remove this from your credit reportPlease allow six to eight weeks for the bureaus to reflect any updates
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and reactions, ultimately they took care of their wrong doingHowever, I think it's absolutely disgusting that a business, knowing full well what they are doing would go out of their way to attack individuals in the way they have doneI can guarantee that I'm not the first individual to be extorted by dish network, and in my opinion, they should be investigated for extortionThank you Revdex.com, once again you have out done yourselvesIt's amazing to me how fast you can get results when us as consumers will get nothing but the run around for months
Initial Business Response /* (1000, 16, 2015/12/08) */
December 3,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 30, 2015, we received your complaint, dated November 25, 2015, filed with the
Revdex.com
You said that you were not advised that your account had a 24-month commitmentYou also said that you made payment arrangements for your early termination fee, but the entire fee was debited at once causing your bank account to go negativeAdditionally, you expressed concern about the level of customer service that you received
I attempted to reach you at (XXX) XXX-XXXX on December 1, and 3, 2015, and I left three voicemails
As I advised you in my last message, I am unable to locate your DISH Network account with the information you providedPlease contact me with the phone number associated with your account or the 16-digit DISH Network account number so that I may better assist with this issue
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
August 21, *** *** ***
*** ** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mrs***: On August 10, 2017, we received your complaint, dated August 9, 2017, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at *** *** on August 15, and 18, 2017, were unsuccessful; however, I left three messagesI also contacted you by email at *** You expressed concern with the DISH Network account that was reported to collections in your nameYou maintain that the account does not belong to you and you would like it removed Please contact me directly at *** *** and provide me with additional information so I can locate the correct account. You may also provide me with a copy of your credit report showing the account, or any collection notice that you have received. Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
February 15, *** *** ***
*** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On February 15, 2017, we received your complaint, dated February 10, 2017, filed with the Revdex.com You indicated that I previously offered to release you from the 24-month commitmentYou requested a written verification that you do not have a 24-month commitment and you are not subject to an early termination fee I received a voicemail from you requesting to be released from the 24-month commitmentAdditionally, you contacted our Office Of the President (OOP) to accept my offer to release you from the 24-month commitmentThe OOP agent waived your current commitment and you will not be subject to any current early termination fees Please note that although your commitment was waived, you are still under the renewal offer for a 2-Year Price Lock on your core programming package (America’s Top 250); therefore, you are no longer eligible for any additional monthly deferred credits Additionally, the equipment on your account is leasedTo avoid unreturned equipment fees, your receivers and remotes will need to be returned to DISH Network upon the disconnection of your serviceWaiving the early termination fees does not include waiving the unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
February 13, Mr*** *** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 19, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You said that when DISH Network installed your service, they made three separate attempts before the installation was successfulYou indicated that damage was done to your homeYou maintain that you made repeated attempts to contact the Corporate Field Resolutions (CFR) Team about this issue, and your requests to disconnect your account without penalty were not metYou requested that your early termination fee be waived and the debt be removed from collections and your credit file. When I spoke with you on January 23, 2018, I advised you that, after reviewing your account, I will assist you in working with CFR to resolve your damage claimYou said you would send me an estimate for the damageWhen I received this on January 25, 2018, I sent it to CFRI then followed up with you with the voicemail I left on February 13, I waived your early termination fee and your account has a zero balanceThis information will be updated with collections and the credit bureausPlease allow up to four weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
December 29,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com
You expressed concern about the following issues:
A change in programming
Changes to our customer agreement
Billing
When we spoke, I advised you that our Digital Home Advantage (DHA) agreement provides for changes in programmingAs DISH Network does not own the channels that we carry, we must contract for the rights to carry channelsIf DISH Network does not have the contractual right to carry a channel, we are unable to do so
DISH Network notified all of our customers of the change to our Residential Customer Agreement via email or mail prior to the change
Please note that DISH Network will provide free High-Definition (HD) programming with enrollment in automatic paymentsAlthough you removed automatic payments from your account on January 20, 2015, you continued to receive HD for free under our HD Free for Life promotion: you do not receive an additional monthly $credit for enrolling in automatic payments
As you agreed to the terms of our DHA agreement and as DISH Network has abided by the terms to which you agreed, we are unable to waive your $early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
###-###-####
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
March 14, Ms*** *** *** * *** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You maintain that you were never advised of an early termination fee when you canceled your DISH Network accountYou also indicated that you never provided authorization for an early termination fee to be collected from your credit card accountYou requested that the fee be waived and that a refund be applied to your credit card account A review of our records reveals that your DISH Network service was canceled due to non-payment on September 7, We mailed you billing statements detailing the balance and fee on September 7, October and October 20, I listened to the sales call recorded on June 8, You were advised that the promotion required a 24-month commitment and that an early termination fee could be collected from the card account used to qualify for serviceYou accepted the terms of the agreement When we spoke I advised you that, while DISH Network considers the fee to be valid, I waived it in the interest of customer service I submitted a refund of $to be applied to your credit card accountPlease allow three to five days for processing If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
January 11, 2017 Dear Mrand Mrs***: On January 5, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com. You maintain that even after the technician repaired the Samsung washer lid, it is still not secure and there is a dent in the side of the washerYou requested a refund or a new washer. I received notification from the Corporate Fields Resolution Department that clips that were placed on the lid resolved the issueOn December 27, 2016, they referred you to Samsung for further assistance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Tell us why here...October 11,
2016 Dear Mr***: On October 10, 2016, we received your complaint, dated October 6, 2016, filed with the Revdex.com. You expressed concern with an offer made to you by DISH Network, and our requests that you refrain from making excessive contacts or demands to our Customer Service Department Over the past months (beginning in October 2015), DISH Network has provided you with account credits totaling $As a result, your account has been identified due to the repeated and excessive requests for service credits or discountsWe strive to provide the best value and service, and your repeated contacts to our Customer Service Department negatively impact our ability to provide best in class customer service to all of our customers It is our goal to provide our customers with the best pay-television experience at a reasonable rateWhile we are proud of our overall customer satisfaction, in rare instances, we are regrettably unable to accommodate the needs of all of our customersWhile we appreciate you choosing DISH Network as your service provider, we feel we can no longer satisfactorily fulfill your requirementsAs such and per our conversation on September 26, 2016, your DISH Network service will be discontinued on October 16, 2016. Following the closing of your account, we ask that you return the DISH Network receiver and remotesTo make the return process as easy as possible, we will send you prepaid shipping boxes with instructionsWe ask that you return the leased equipment within days of receipt of the shipping materialsNormally, a $charge would apply for each box required to return the leased equipment; however, this fee has been waived. If the leased DISH Network equipment is not returned in good condition, the credit card account used to qualify your DISH Network subscription will be debited for the unreturned equipment fee. Please know that, with the closing of this account, DISH Network will release you from any commitments and you will not be charged a cancellation fee. DISH Network sincerely regrets any inconvenience you have experienced during our relationshipWe hope you are successful in finding a provider that is able to meet your requirements If you have any further concerns regarding this matter, please do not hesitate to contact me at the number below. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 7, 2015/10/09) */
October 1,
Mr*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the RevDex.com
You request that DISH Network stop sending you mail and email
I have added your information to our Do No Contact list which can take eight weeks to go into effectHowever, this will only cease our communications and not retailersIf you receive a communication from a retailer, you will need to contact them directly as they have their own practices
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
August 3, Dear Mr***: On August 2, 2016, we received your complaint, dated July 28, 2016, filed with the Revdex.com You expressed concern regarding not having access to the NFL Network and your local Fox and CW channels due to our
contract dispute with the providersYou asked that we release you from your contract and pay any penalties CenturyLink may charge When we spoke by phone, I told you that we have reached an agreement with the NFL Network and the channel has been restoredHowever, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiateDISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channelsPlease contact your local station manager, ad sales department or newsroom and let them know that you support DISH Network. Demand that they end this dispute and get your station back on the air DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience I am unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####