Complaint: ***
I am rejecting this response because: I have cancelled service with DISH. Customer rep that replied lied about the call. She was extremely rude and nasty to me. I did terminate the call due to her behavior
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
THere is not a bit of truth in Dishes responseI have been with Dish too long to play these games and lies by DishI will look elsewhere for honest serviceAmazon.com, Hulu and Netflix are good alternativesDish has been in violation with any alleged contract
Sincerely,
*** ** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesYou indicated that you were not aware you were
under a 24-month commitmentThe technician told you that you were signing an installation agreementThis account was established under the Digital Home Advantage (DHA) 24-month agreement on November 7, (copy enclosed)Our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at *** on that same dayThis sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAfter the installation, the technician provides the customer with an electronic tablet to signWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on November 8, The copy that you received is a printout of the information from the electronic device usedThis account was disconnected on August 18, 2013, due to non-paymentThe remaining balance of $includes $in unpaid programming charges, a $early termination fee and reversed credits of $plus taxBecause no payments were made, the account was referred to collections on October 3, Although all charges are valid, as an exception the charges were removed and we notified collections to remove the information from your credit reportIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 4, 2015/12/04) */
November 18,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed
with the Revdex.com
You said you requested that your bill be reduced; however, the bill was increasedYou indicated you sent two letters to DISH Network but you have yet to receive a responseYou expressed dissatisfaction with the customer service you received, and you disputed the account balance
Today, I attempted to reach you at (XXX) XXX-XXXX and I left a voice messageSubsequently, I received your voice message advising me to respond in writing only
Our records reveal that that we received a letter from you on November 2, 2015, and a DISH Network agent attempted to reach you without successOne voice message was left on this same date
You established your service under the Digital Home Advantage (DHA) promotion with 24-month commitment and a bundle billing option with Windsream on July 14, Please note that Windstream is responsible for the billing of both servicesWhile DISH Network and Windsream offer a bundle billing option, they are separate independent companiesFor this reason, we recommend that you contact Windstream directly regarding billing concerns with that company
Because you agreed to the DHA term commitment, DISH Network provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit for five monthsWhen the free service and credits ended, you were billed the regular programming price
You previously subscribed with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost we applied a $monthly credit for six monthsPlease note that when programming is changed, a prorated credit and prorated charge are appliedFor this reason your bill increased in July I regret any confusion
Per your request, your service was disconnected on September 8, 2015, and a credit of $was applied to your Windstream accountThe billing is accurate and no additional credit or refund is warranted
Since the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and for two $return box fees for the return of the leased equipment, plus taxI have enclosed a copy of your signed DHA agreement for your recordsWe ask that the balance of $be paidWhen the balance is paid in full, I will make an exception and remove the information from your credit file
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made two phone calls, both lasting over an hour, with your agents who promised to reduce my monthly fees after I clearly stated that was my intentionAfter both calls, and after receiving the next months statements, the monthly costs increasedI wrote two letters of which I have copies and neither were replied toI was lied to twice and experienced increases twice after talking to your representatives and wasting my time on the phone
If the best you can do is try to spin this into my failure, then you have failed a third timeI specifically did not want to communicate over the phone because I was lied to twice and no one responded to my lettersI quite literally wasted hours on the phone and writing lettersI the time of your call I was at work, however I politely respondedTrying to turn that into something that I did inappropriately or with malice is plain wrong
Please do not make any exceptions for meJust go to the web and read the reviewsTreat me as a reasonably intelligent consumerDo not allow your representatives to lie and promise changes that will increase monthly costs when the consumer wants to lower them
If you cannot hear the message, then I'm afraid your company is doomed to failureIn the interim, I have subscribed to a call blocking service in order to get your collections people off my phoneThey were calling me twice dailyThe charges you propose are close to extortion since your employees failed to do what they claimed they were going to doI could just as easily bill Dish for the hours of wasted time on the phone
You will not get one additional cent from me...ever...and your reputation is being ruinedLie once, shame on youLie twice, lose the customerBlame the customer after twice failing and you only insult yourself and the company
Unfortunately this complaint has fallen on deaf ears and the company does not wish to change its waysI bent over backwards calling for hours and writing letters to escalate the issue to a level that should be able to acknowledge wrongdoing, but can'tGood luck with your short-sited business practicesI believe many more will be both staying away from or dropping your serviceI fully intend to recommend such action
Final Business Response /* (4000, 12, 2015/12/30) */
December 23,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You said you were offered a lower monthly price that was not applied to your account
As previously explained, when you agreed to the Digital Home Advantage (DHA) 24-month term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit to your account for five monthsWhen the free service and credits ended, you were billed the regular programming price
You initiated your service with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost, we applied a $monthly credit for six months to your accountThese credits decreased the monthly price before tax to $We have no record of any other offers
Since you canceled your service prior to the promotional fulfillment date, you were billed $for the DHA early termination fee and $for the box return fee plus taxWhen the balance is paid in full, I will remove this information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 14, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a complaint pending with the State Attorney General against DishDepending on the outcome, I intend to file suit against Dish, subpoena their phone records to disclose their statements and actions after twice calling them to request to reduce the monthly bills and thus prove that I was lied to twice which forced me to discontinue serviceWe will then seek class action status as this appears to be a pattern that is used based upon the many complaints that have been registered and which I have documented due to my own complaint
It is quite unfortunate that they have been unable to review their own recorded calls to review the exact communication that took place in order to acknowledge wrongdoingI wrote multiple letters and have filed two complaints and still the actual facts of the complaint are not being addressedThe basis for my complaint is the reason I would not accept any additional verbal communication from the organizationThe fact is their representatives lied when they told me twice that their efforts were going to reduce my monthly bill when in fact the bills actually increase, sometimes due to changes that were made with clear direction being the reduction of the billInstead the representative continued to make changes that ultimately increased the costsIn both cases I was told that the monthly bill would decreaseThe phone records will prove thisThe last representative said that I could call in every month to get a special reduction, however, after calling in twice and experiencing only increases, and after having spent hours on the phone already, I was FORCED to discontinue service as they were making changes that effectively increased the monthly costs instead of reducing themThe responses continue the line of offering discounts but never seem to get to the bottom line, which is ongoing increases in monthly charges due to changes put through that did not do exactly what the phone representatives said would be doneThe promise was reducing the billsThe request I made was always the sameThe result was ongoing increases, exactly the opposite of what was requested and not what was verbally promised
Initial Business Response /* (1000, 15, 2015/06/25) */
June 19,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 12, 2015, filed with
the Revdex.com
You requested that the early termination fee be removed from your DISH Network accountYou claim that the representative told you there would be no balance due once you returned the equipment
This account was established under the Digital Home Advantage (DHA) 24-month agreement
A review of this account reveals that it was disconnected due to non-payment for a past-due balance of $Because you did not fulfill your 24-month commitment, an early termination fee of $posted to your account on March 30, 2015, and is reflected on the April 1, 2015, billing statementThe unreturned equipment fees were applied to the account on April 4, 2015, and all the charges are reflected on the May 1, 2015, billing statementThe account was not sent to collections until May 2,
Since the billing statements reveal what you were charged for and the amount owed, the charges are validHowever, as an exception, I removed the balanceThere is now a zero balance on this account
I apologize on behalf of DISH Network for the information you received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 17, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I have not received this letter by mail as requestedThank you for your help
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your complaint, dated June 1, 2015, filed with
the Revdex.com
You maintain that that you were unaware that viewing Video On Demand programming required the use of internet dataAdditionally, you were not satisfied with the internet service that you receivedBecause of this, you disconnected your DISH Network TV and internet service
Our records reveal that you were released from the 24-month commitment to the internet service on July 7,
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for the TV serviceThere is no balance due to DISH Network
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into thisHowever the balance Dish is reporting is $Can you confirm this is the amount to be removed from my credit? I just want to be absolutely sure I'm not in debt to Dish with a balancePlease & thank you(smile)
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
*** *** ***
*** *** ***
***, NC XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your complaint, dated June 9, 2015, filed with the Revdex.com
You indicated that your DISH Network account still reflects a balance owed of $
When I spoke with you by telephone today, I explained that this account was referred to collections on September 21, I did not remove the balance until June 3, There is no longer a balance duePlease allow six to eight weeks for this update to reflect on your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** Thank you for reversing early termination feePlease send me letter of zero balance
Dear Mr***:On March 10, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com.You expressed concern regarding the denial of your damage claim.At this point, we have inspected the installation and found that it is up to our standards and that no damage was done to your homeWe also have a signed Service Agreement indicating that you were satisfied with the installationWe will stand behind the field office’s decision to deny your claimIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
October 18, *** *** ***
*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear MrGarcia: On October 16, 2017, we received your complaint, dated October 13, 2017, filed with the Revdex.com You expressed concern that your monthly rate increased after the first yearYou maintain that you were unaware the promotional rate you received was only for the first year of a two-year agreementYou requested a refund for your first year of service When we spoke on October 18, 2017, I informed you that the sales agent confirmed the length of the promotional credit and your monthly billing statements shows a monthly countdown (e.g., credit of 12)I offered to restart your service, which would reverse the early termination fee, and treat you as if you were a new customerYou said that you would think about it If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** *** * ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: Most of this information isn't trueThe installers made an entire mess out of everything and damaged our property, including the drilled a hole in the middle of the walkway besides the deskWas informed not to attach the satellite to the house, that we wanted it on the 4Xlike we had in FloridaHe drilled holes in our house to attach the satellite, ruining our wallThere was complaints about not having any service to our televisionsThere was pixels most of the time on the televisionThe technician that came out a week after the first installment to get resolution to why we didn't have any good reception, was because the system wasn't locked inHe showed us, not only told usThe services I received were nothing of what I was told I would receiveEspecially the DVR I was suppose to bring from FloridaI didn't understand why I couldn't continue on with the year contract I already had year intoNo I had to sign onto another year contract, I was told I didn't have a choice or I would have to pay the year contract at so much money per month owedYes, I signed the contract but I didn't receive the promised services to what I was told would happenI'll never do business with Dish againAlso, I will definitely inform family & friends of what I went through with DishThus, the representative that called me on my cell phone needs business courses in on how to deal in customer relationsShe was not only rude and loudShe cut me off every time I tried to tell her what happenMy year old son set beside me in the vehicle very surprised of how this representative spoke to meFirst thing my son said to me when the call ended'Wow mom, I can't believe how she spoke to you!' Such sad & frustrating times I had to deal with this companyNot only very stressful but bad business relations to the customers.
*** ***
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your correspondence, dated September 24,
2015, filed with the Revdex.com
You stated that you purchased the dishNET satellite service in August 6, You were displeased with it and your attempts to resolve the matter were unsuccessfulThis led you to disconnect the service on September 11, You requested that your early termination fee be waived
When we spoke today, I apologized that the service did not meet your expectations and I confirmed that your early termination fee for the internet service was waived on September 15, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 22, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 14, 2016, filed with the Revdex.com You disputed the early termination fee applied to your bank account When we spoke, I advised you that our records indicate that you are the joint-account holder of the account to which the fee was applied. As your credit card account was provided as the qualifying account to initiate service, the early termination fee was applied automatically to your bank account, per our terms of service As the account was initiated through an independent retailer, I requested to have the sales call reviewed for misinformation. If it is found that you were provided incorrect information or not advised of the role of the qualifying credit card, then I will refund the payment to you. Additionally, you said that the account holder said that she would pay the fee. As she was advised, if she wishes to pay the fee, your payment will be refunded to you We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
January 10, 2017Dear Mr***:On January 6, 2017, we received your complaint, dated January 5, 2017, filed with the Revdex.com.You stated that when you purchased your DISH Network service in October 2016, you were under the impression that you would receive the Hopper That was not the
caseWhen you called to correct the matter, you were advised that this would extend your contract and you would be charged upgrade feesYou requested that your current equipment be upgraded to the Hopper at no charge and with no contract extension.My three attempts to contact you at ###-###-#### and ###-###-#### on January 6, and 10, 2017, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@gmail.com (copy enclosed), but I have not received a response. Please feel free to contact me at ###-###-#### at your earliest convenience to address your complaint.Sincerely,Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
March 29, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 22, 2016, we received your complaint, dated March 20, 2016, filed with the Revdex.com You said that your monthly rate increased even though you were told it would be locked for your two-year commitmentYou requested that we honor the agreement When we spoke, I explained that your rate increased because you didn’t remove the Protection Plan ($a month) once the free six-month offer endedI removed it and I added an $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am still waiting for the damage to be fixedCompensation for the damage or fixing of the damage will need to be done.Thank you.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: There were promises to repay the overcharged amount That repayment is why I am looking for nothing further except honesty
Sincerely,
*** ** ***
Initial Business Response /* (1000, 5, 2015/09/03) */
August 27,
Ms*** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 21, 2015, we received your complaint, dated August 20, 2015, filed with the
Revdex.com
You said that two payments were debited from your bank account through your online account without your authorizationYou requested to have your 24-month commitment waived
When we spoke, I advised you that I forwarded your concerns for internal investigationAs a courtesy, I waived your 24-month commitment and, at your request, set your account to disconnect on August 31, Additionally, I will waive your balance once the account is fully disconnected
We sincerely regret any inconvenience this issue may have caused and we are sorry to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 10, 2015/10/13) */
October 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015,
filed with the Revdex.com
You said that you are being billed $more then what you were quotedYou also stated that you were told we offer a 30-day grace period in which to cancel without penaltyYou requested that we waive your early termination fee
When we spoke by phone, I informed you that I reviewed the sales call recording and didn't find that you were given any inaccurate informationOur sales agent quoted you a rate of $and told you that this included a $discount for having our AutoPay systemBecause you didn't want the credit card you used to qualify for the account for AutoPay, you told the agent you would call back with another cardOur agent advised you that until you add on AutoPay, your rate would be $Furthermore, you were not advised that we offer a 30-day grace period in which to cancel without penalty
I offered to reduce your early termination fee from $to $99.00, which you agreed toI closed your account and provided you with the equipment return disclosuresI also advised you that your final balance is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Diaz
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/23) */
July 22,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the
Revdex.com
You indicated that you did not receive the service you were promised during your sales call and you requested to have your 24-month commitment waived
When we spoke, I advised you that as you initiated your service through an independent retailer, I requested to review your sales callUnfortunately, we were unable to do soAs such, I made an exception and waived your 24-month commitment
We sincerely regret any inconvenience this issue may have caused
Enclosed is a copy of your Digital Home Advantage agreement, per your request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I have cancelled service with DISH. Customer rep that replied lied about the call. She was extremely rude and nasty to me. I did terminate the call due to her behavior
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
THere is not a bit of truth in Dishes responseI have been with Dish too long to play these games and lies by DishI will look elsewhere for honest serviceAmazon.com, Hulu and Netflix are good alternativesDish has been in violation with any alleged contract
Sincerely,
*** ** ***
Dear Mr***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesYou indicated that you were not aware you were
under a 24-month commitmentThe technician told you that you were signing an installation agreementThis account was established under the Digital Home Advantage (DHA) 24-month agreement on November 7, (copy enclosed)Our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at *** on that same dayThis sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installationAfter the installation, the technician provides the customer with an electronic tablet to signWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on November 8, The copy that you received is a printout of the information from the electronic device usedThis account was disconnected on August 18, 2013, due to non-paymentThe remaining balance of $includes $in unpaid programming charges, a $early termination fee and reversed credits of $plus taxBecause no payments were made, the account was referred to collections on October 3, Although all charges are valid, as an exception the charges were removed and we notified collections to remove the information from your credit reportIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 4, 2015/12/04) */
November 18,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed
with the Revdex.com
You said you requested that your bill be reduced; however, the bill was increasedYou indicated you sent two letters to DISH Network but you have yet to receive a responseYou expressed dissatisfaction with the customer service you received, and you disputed the account balance
Today, I attempted to reach you at (XXX) XXX-XXXX and I left a voice messageSubsequently, I received your voice message advising me to respond in writing only
Our records reveal that that we received a letter from you on November 2, 2015, and a DISH Network agent attempted to reach you without successOne voice message was left on this same date
You established your service under the Digital Home Advantage (DHA) promotion with 24-month commitment and a bundle billing option with Windsream on July 14, Please note that Windstream is responsible for the billing of both servicesWhile DISH Network and Windsream offer a bundle billing option, they are separate independent companiesFor this reason, we recommend that you contact Windstream directly regarding billing concerns with that company
Because you agreed to the DHA term commitment, DISH Network provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit for five monthsWhen the free service and credits ended, you were billed the regular programming price
You previously subscribed with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost we applied a $monthly credit for six monthsPlease note that when programming is changed, a prorated credit and prorated charge are appliedFor this reason your bill increased in July I regret any confusion
Per your request, your service was disconnected on September 8, 2015, and a credit of $was applied to your Windstream accountThe billing is accurate and no additional credit or refund is warranted
Since the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and for two $return box fees for the return of the leased equipment, plus taxI have enclosed a copy of your signed DHA agreement for your recordsWe ask that the balance of $be paidWhen the balance is paid in full, I will make an exception and remove the information from your credit file
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made two phone calls, both lasting over an hour, with your agents who promised to reduce my monthly fees after I clearly stated that was my intentionAfter both calls, and after receiving the next months statements, the monthly costs increasedI wrote two letters of which I have copies and neither were replied toI was lied to twice and experienced increases twice after talking to your representatives and wasting my time on the phone
If the best you can do is try to spin this into my failure, then you have failed a third timeI specifically did not want to communicate over the phone because I was lied to twice and no one responded to my lettersI quite literally wasted hours on the phone and writing lettersI the time of your call I was at work, however I politely respondedTrying to turn that into something that I did inappropriately or with malice is plain wrong
Please do not make any exceptions for meJust go to the web and read the reviewsTreat me as a reasonably intelligent consumerDo not allow your representatives to lie and promise changes that will increase monthly costs when the consumer wants to lower them
If you cannot hear the message, then I'm afraid your company is doomed to failureIn the interim, I have subscribed to a call blocking service in order to get your collections people off my phoneThey were calling me twice dailyThe charges you propose are close to extortion since your employees failed to do what they claimed they were going to doI could just as easily bill Dish for the hours of wasted time on the phone
You will not get one additional cent from me...ever...and your reputation is being ruinedLie once, shame on youLie twice, lose the customerBlame the customer after twice failing and you only insult yourself and the company
Unfortunately this complaint has fallen on deaf ears and the company does not wish to change its waysI bent over backwards calling for hours and writing letters to escalate the issue to a level that should be able to acknowledge wrongdoing, but can'tGood luck with your short-sited business practicesI believe many more will be both staying away from or dropping your serviceI fully intend to recommend such action
Final Business Response /* (4000, 12, 2015/12/30) */
December 23,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You said you were offered a lower monthly price that was not applied to your account
As previously explained, when you agreed to the Digital Home Advantage (DHA) 24-month term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit to your account for five monthsWhen the free service and credits ended, you were billed the regular programming price
You initiated your service with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost, we applied a $monthly credit for six months to your accountThese credits decreased the monthly price before tax to $We have no record of any other offers
Since you canceled your service prior to the promotional fulfillment date, you were billed $for the DHA early termination fee and $for the box return fee plus taxWhen the balance is paid in full, I will remove this information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 14, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a complaint pending with the State Attorney General against DishDepending on the outcome, I intend to file suit against Dish, subpoena their phone records to disclose their statements and actions after twice calling them to request to reduce the monthly bills and thus prove that I was lied to twice which forced me to discontinue serviceWe will then seek class action status as this appears to be a pattern that is used based upon the many complaints that have been registered and which I have documented due to my own complaint
It is quite unfortunate that they have been unable to review their own recorded calls to review the exact communication that took place in order to acknowledge wrongdoingI wrote multiple letters and have filed two complaints and still the actual facts of the complaint are not being addressedThe basis for my complaint is the reason I would not accept any additional verbal communication from the organizationThe fact is their representatives lied when they told me twice that their efforts were going to reduce my monthly bill when in fact the bills actually increase, sometimes due to changes that were made with clear direction being the reduction of the billInstead the representative continued to make changes that ultimately increased the costsIn both cases I was told that the monthly bill would decreaseThe phone records will prove thisThe last representative said that I could call in every month to get a special reduction, however, after calling in twice and experiencing only increases, and after having spent hours on the phone already, I was FORCED to discontinue service as they were making changes that effectively increased the monthly costs instead of reducing themThe responses continue the line of offering discounts but never seem to get to the bottom line, which is ongoing increases in monthly charges due to changes put through that did not do exactly what the phone representatives said would be doneThe promise was reducing the billsThe request I made was always the sameThe result was ongoing increases, exactly the opposite of what was requested and not what was verbally promised
Initial Business Response /* (1000, 15, 2015/06/25) */
June 19,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 12, 2015, filed with
the Revdex.com
You requested that the early termination fee be removed from your DISH Network accountYou claim that the representative told you there would be no balance due once you returned the equipment
This account was established under the Digital Home Advantage (DHA) 24-month agreement
A review of this account reveals that it was disconnected due to non-payment for a past-due balance of $Because you did not fulfill your 24-month commitment, an early termination fee of $posted to your account on March 30, 2015, and is reflected on the April 1, 2015, billing statementThe unreturned equipment fees were applied to the account on April 4, 2015, and all the charges are reflected on the May 1, 2015, billing statementThe account was not sent to collections until May 2,
Since the billing statements reveal what you were charged for and the amount owed, the charges are validHowever, as an exception, I removed the balanceThere is now a zero balance on this account
I apologize on behalf of DISH Network for the information you received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 17, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I have not received this letter by mail as requestedThank you for your help
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your complaint, dated June 1, 2015, filed with
the Revdex.com
You maintain that that you were unaware that viewing Video On Demand programming required the use of internet dataAdditionally, you were not satisfied with the internet service that you receivedBecause of this, you disconnected your DISH Network TV and internet service
Our records reveal that you were released from the 24-month commitment to the internet service on July 7,
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for the TV serviceThere is no balance due to DISH Network
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into thisHowever the balance Dish is reporting is $Can you confirm this is the amount to be removed from my credit? I just want to be absolutely sure I'm not in debt to Dish with a balancePlease & thank you(smile)
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
*** *** ***
*** *** ***
***, NC XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your complaint, dated June 9, 2015, filed with the Revdex.com
You indicated that your DISH Network account still reflects a balance owed of $
When I spoke with you by telephone today, I explained that this account was referred to collections on September 21, I did not remove the balance until June 3, There is no longer a balance duePlease allow six to eight weeks for this update to reflect on your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** Thank you for reversing early termination feePlease send me letter of zero balance
Dear Mr***:On March 10, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com.You expressed concern regarding the denial of your damage claim.At this point, we have inspected the installation and found that it is up to our standards and that no damage was done to your homeWe also have a signed Service Agreement indicating that you were satisfied with the installationWe will stand behind the field office’s decision to deny your claimIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
October 18, *** *** ***
*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint #
***
*** Dear MrGarcia: On October 16, 2017, we received your complaint, dated October 13, 2017, filed with the Revdex.com You expressed concern that your monthly rate increased after the first yearYou maintain that you were unaware the promotional rate you received was only for the first year of a two-year agreementYou requested a refund for your first year of service When we spoke on October 18, 2017, I informed you that the sales agent confirmed the length of the promotional credit and your monthly billing statements shows a monthly countdown (e.g., credit of 12)I offered to restart your service, which would reverse the early termination fee, and treat you as if you were a new customerYou said that you would think about it If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** *** *** *** * ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: Most of this information isn't trueThe installers made an entire mess out of everything and damaged our property, including the drilled a hole in the middle of the walkway besides the deskWas informed not to attach the satellite to the house, that we wanted it on the 4Xlike we had in FloridaHe drilled holes in our house to attach the satellite, ruining our wallThere was complaints about not having any service to our televisionsThere was pixels most of the time on the televisionThe technician that came out a week after the first installment to get resolution to why we didn't have any good reception, was because the system wasn't locked inHe showed us, not only told usThe services I received were nothing of what I was told I would receiveEspecially the DVR I was suppose to bring from FloridaI didn't understand why I couldn't continue on with the year contract I already had year intoNo I had to sign onto another year contract, I was told I didn't have a choice or I would have to pay the year contract at so much money per month owedYes, I signed the contract but I didn't receive the promised services to what I was told would happenI'll never do business with Dish againAlso, I will definitely inform family & friends of what I went through with DishThus, the representative that called me on my cell phone needs business courses in on how to deal in customer relationsShe was not only rude and loudShe cut me off every time I tried to tell her what happenMy year old son set beside me in the vehicle very surprised of how this representative spoke to meFirst thing my son said to me when the call ended'Wow mom, I can't believe how she spoke to you!' Such sad & frustrating times I had to deal with this companyNot only very stressful but bad business relations to the customers.
*** ***
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your correspondence, dated September 24,
2015, filed with the Revdex.com
You stated that you purchased the dishNET satellite service in August 6, You were displeased with it and your attempts to resolve the matter were unsuccessfulThis led you to disconnect the service on September 11, You requested that your early termination fee be waived
When we spoke today, I apologized that the service did not meet your expectations and I confirmed that your early termination fee for the internet service was waived on September 15, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 22, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 14, 2016, filed with the Revdex.com You disputed the early termination fee applied to your bank account When we spoke, I advised you that our records indicate that you are the joint-account holder of the account to which the fee was applied. As your credit card account was provided as the qualifying account to initiate service, the early termination fee was applied automatically to your bank account, per our terms of service As the account was initiated through an independent retailer, I requested to have the sales call reviewed for misinformation. If it is found that you were provided incorrect information or not advised of the role of the qualifying credit card, then I will refund the payment to you. Additionally, you said that the account holder said that she would pay the fee. As she was advised, if she wishes to pay the fee, your payment will be refunded to you We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Complaint: ***
I am rejecting this response because:Please attachment
Sincerely,
Jennifer ***
January 10, 2017Dear Mr***:On January 6, 2017, we received your complaint, dated January 5, 2017, filed with the Revdex.com.You stated that when you purchased your DISH Network service in October 2016, you were under the impression that you would receive the Hopper That was not the
caseWhen you called to correct the matter, you were advised that this would extend your contract and you would be charged upgrade feesYou requested that your current equipment be upgraded to the Hopper at no charge and with no contract extension.My three attempts to contact you at ###-###-#### and ###-###-#### on January 6, and 10, 2017, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at ***@gmail.com (copy enclosed), but I have not received a response. Please feel free to contact me at ###-###-#### at your earliest convenience to address your complaint.Sincerely,Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
March 29, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 22, 2016, we received your complaint, dated March 20, 2016, filed with the Revdex.com You said that your monthly rate increased even though you were told it would be locked for your two-year commitmentYou requested that we honor the agreement When we spoke, I explained that your rate increased because you didn’t remove the Protection Plan ($a month) once the free six-month offer endedI removed it and I added an $credit to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am still waiting for the damage to be fixedCompensation for the damage or fixing of the damage will need to be done.Thank you.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: There were promises to repay the overcharged amount That repayment is why I am looking for nothing further except honesty
Sincerely,
*** ** ***
Initial Business Response /* (1000, 5, 2015/09/03) */
August 27,
Ms*** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 21, 2015, we received your complaint, dated August 20, 2015, filed with the
Revdex.com
You said that two payments were debited from your bank account through your online account without your authorizationYou requested to have your 24-month commitment waived
When we spoke, I advised you that I forwarded your concerns for internal investigationAs a courtesy, I waived your 24-month commitment and, at your request, set your account to disconnect on August 31, Additionally, I will waive your balance once the account is fully disconnected
We sincerely regret any inconvenience this issue may have caused and we are sorry to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 10, 2015/10/13) */
October 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015,
filed with the Revdex.com
You said that you are being billed $more then what you were quotedYou also stated that you were told we offer a 30-day grace period in which to cancel without penaltyYou requested that we waive your early termination fee
When we spoke by phone, I informed you that I reviewed the sales call recording and didn't find that you were given any inaccurate informationOur sales agent quoted you a rate of $and told you that this included a $discount for having our AutoPay systemBecause you didn't want the credit card you used to qualify for the account for AutoPay, you told the agent you would call back with another cardOur agent advised you that until you add on AutoPay, your rate would be $Furthermore, you were not advised that we offer a 30-day grace period in which to cancel without penalty
I offered to reduce your early termination fee from $to $99.00, which you agreed toI closed your account and provided you with the equipment return disclosuresI also advised you that your final balance is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Diaz
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/23) */
July 22,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the
Revdex.com
You indicated that you did not receive the service you were promised during your sales call and you requested to have your 24-month commitment waived
When we spoke, I advised you that as you initiated your service through an independent retailer, I requested to review your sales callUnfortunately, we were unable to do soAs such, I made an exception and waived your 24-month commitment
We sincerely regret any inconvenience this issue may have caused
Enclosed is a copy of your Digital Home Advantage agreement, per your request
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***