June 8, MrMark Snyder Faircrest DrHutchinson, KY Re: Revdex.com Complaint # 8255909175025060-
Dear MrSnyder: On May 31, 2016, we received your complaint, dated May 28, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 3, and 8, 2016, have been unsuccessful. On each call attempt, the line was picked up then released. You said that you paid for programming and equipment, but you have been unable to activate your service Feel free to contact me at *** *** for assistance, as our records reflect that your account was activated on May 31, Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
December 7,
Ms*** ***
** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com
You said that you did
not receive the refund that was promised to you
When we spoke, I advised you that I will monitor your account to ensure that your refund is processed and sent as soon as possible
We sincerely regret the delay and for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/10/01) */
September 16,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated September 8, 2015,
filed with the Revdex.com
You indicated that the Sinclair Broadcasting Group local channels out of Marquette, MI were removed from the channel lineupYou maintain that as a result, you were offered $in credit for programming or to be released from your commitment
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, There was no option to leave a voice message as the voicemail box was not set upI also sent an email to you at ***@GMAIL.COM
On August 26, 2015, DISH Network and Sinclair Broadcasting Group reached an agreement and the channels were restored
Our records reveal that you are receiving a $and a $monthly credit for three monthsI made an exception and applied an additional $monthly credit for three monthsThese credits total $When the credits end you will be billed the regular programming price
We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnelWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi I emailed you back if you never got my response that's not my problemI want those credits you said for the rest of my commitmentI can't talk on the phone until I get off and that's 4:And your Gone by themThanks for your replyMy voicemail is set up you left one messageBye
Final Business Response /* (4000, 8, 2015/10/14) */
October 13,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You expressed concern as our phone hours do not coincideYou requested that the monthly credits continue through your term commitment
Because we are unable to speak directly, I will address your concerns in writing
As I explained, DISH Network and Sinclair Broadcasting reached an agreement and the local Marquette, MI channels were restoredWe are unable to honor your request for additional credits
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** * ***
*** Dear Ms
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou maintain that you removed a premium movie package but that it was reapplied to your account without your knowledgeYou indicated that it was removed during a call when you removed the DISH Movie Pack (formerly the *** @Home)You requested reimbursement for the charges you incurredYou also mentioned that a previous representative told you the call recording was unavailableI retrieved the call dated June 14, 2015, and it reveals that Mr*** *** (an authorized user on the account) called in to make a $paymentDuring the conversation, he requested our current promotion for the movie channel half-off for six monthsOur agent informed him that it was for the Starz movie package and he agreed to add it to the accountHe also removed the DISH Movie Pack, reduced the America’s Top package to the America’s Top and removed the Protection PlanThere is no record of a follcall to remove the Starz channelsWhen I spoke with you by telephone today, you maintained that you removed the channel through your online Customer Support Application (CSA) in July or August We have no record of any programming being removed through the CSA during those monthsThe only record we have of Starz being removed was through our CSA on October 11, 2015, and on November 11, Therefore, I applied a credit of $for two months of the Starz package at half-off for six monthsNo further adjustments are dueThe remaining past-due programming balance of $remains valid, as a balance has remained unpaid on the account since November Once the account is brought current, the service will be restarted and the equipment will be reversedIf you do not restart the service, please return the leased equipment and the equipment fees will be reversedI apologize that the previous representative did not have access to the call recordingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/12/17) */
December 7,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 7, 2015, we received your complaint, dated December 4,
2015, filed with the Revdex.com
You said you established a bundled TV and internet account with DISH Network and XfinityYou disputed the $activation feeYou said you will return the equipment
When we spoke today, I advised you that you initiated your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Planet Dish Com, an independent retailer which sets their own business policies and proceduresThe cost for the activation of service is $and a payment was collected on the date of sale
I informed you that DISH Network and Xfinity do not offer a bundle billing optionHowever, Planet Dish Com may share a business partnership with that companyFor this reason, I recommended that you contact the retailer directly at X-XXX-XXX-XXXX regarding the internet service and their processing fee
I canceled the TV service and waived your early termination feeYou accepted this resolution
You also agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPSAs a courtesy, I waived the $fee
I made an exception and reversed the activation fee and I submitted a credit card refund of $Please allow five business days for processingA payment of $was collected on November 26, 2015, for service renderedNo refund is warranted for this payment, as service was provided
We appreciate your feedback and your concerns will be shared with the appropriate personnel for internally review
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
March 27, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 20, 2018, we received your complaint, dated March 19, 2018, filed with the Revdex.com You indicated that when you upgraded your equipment in November 2016, you were told that you had an agreement for a two-year priceHowever, your bill was more than expected and you were informed that you did not have a price guarantee, as you were provided a discount for six monthsWhen you requested that your account be disconnected, you were informed that you are under a term commitment and subject to a $early termination feeYou also expressed concern that the customer service representative advised you the account would be sent to collections A review of the call on December 14, 2016, revealed that you agreed to a two-year commitment for the equipment upgradeThis was disclosed during the callIt did not include a price guaranteeThe agent offered you the Preferred Customer price guarantee, but he told you to call back once the equipment was installed to initiate the deal; therefore, it was not applied to your account at that time When you called back on January 16, 2017, the agent you spoke with offered you the 2-Year Price GuaranteeYou agreed, but you declined to be enrolled in Credit Card AutoPayYou were provided with a $credit for six months When I spoke with you by telephone today, I informed you that I waived the $early termination fee as an exceptionPlease return the Hopper and Joey receivers and remotesKeep the return tracking numbers for your records When a balance remains unpaid on an account, it is referred to collectionsI apologize that you were dissatisfied with the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/11/20) */
November 17,
*** *** ***
** *** ***
*** *** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 6, 2015, we received your complaint, dated November 5,
2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 9, and 17, 2015, and I left three messages
You maintain that when you subscribed to DISH Network service, the sales representative quoted you a price of $which included tax, yet the bill that you received is for $You requested that an adjustment be made to your accountYou indicated that you were told the sales call could not be retrieved for review
I apologize for the misunderstanding, and that the representatives you spoke with previously did not have access to the sales call
This account was established on October 20, I reviewed the sales call and found that you are currently being billed the rate that the sales representative quotedShe informed you that your monthly bill would be $per monthThis price includes the America's Top 200, equipment fees, the DVR fee and HD Free for LifeShe was very specific in disclosing that this is the price for the current service only and that it does not include the charge for the Protection Plan or additional programming and feesShe also disclosed that it did not include sales tax, state surcharges or the Connecticut Gross Tax Reimbursement feeShe told you that any changes in the package will alter the two-year offer
Your billing is correct and no adjustments will be made
A subpoena is required to request a copy of the sales call recording
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/13) */
May 12,
Mr*** ***
*** *** Ave**
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 12, 2015, we received your complaint, dated May 11, 2015, filed with
the Revdex.com
You said that you were billed for service after you requested your account to be closedYou expressed concern with being asked to return your equipmentYou want your equipment picked up and your balance removed
When we spoke by phone, I informed you that the last payment restored your serviceI agreed to waive the remaining balance of $Your account is now paid in fullI also advised you that I will ensure that you are not charged for unreturned equipment and that you can dispose of your receiver as you see fit
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
August 8, Mr*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on July and 29, 2016, and on August 8, 2016. I left three messages You indicated you were not aware that there was a 24-month commitment for your internet serviceYou also maintain that neither you nor your wife signed the 24-month agreement, and that the name is misspelled You established your account through Linkus Enterprise IncOur sales representatives are required to disclose the terms of the agreementAfter the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to ***@gmail.com on September 26, The copy that you received is a printout of the information from the electronic device usedPlease note that the signature name is spelled the same way as reflected on your Revdex.com complaint However, as an exception, I released you from the 24-month commitment from the internet service and you had your internet service disconnected Boxes for the return of the TRIA and modem were delivered to you on Wednesday, August 3, 2016, at 5:pm under UPS tracking number ***Please keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Complaint: ***
I am rejecting this response because:
Dish network stole from my bank account without any authorization from meThere are dishonest thieves and since nothing was done to reconcile this matter on the end of the Revdex.com and also dish network I will be terminating my account with dishThey are dishonest thieves and I advise against anyone wishing to use their services
Sincerely,
*** ***
December 8, Ms*** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 6, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You said that you did not know you were being charged for the Protection Plan and you asked to receive an adjustment for the fees you have been charged When we spoke, I advised you that the Protection Plan has been listed as a line item on your monthly bill since at least December 2014. As I explained, DISH Network doesn’t know that you do not wish to keep a service if you do not advise us of such. You were provided with a courtesy credit for three months of charges ($24.00). Our records indicate that you were shipped equipment times and, due to having the Protection Plan, you were not charged for any shipping feesAs you never requested the removal of the plan and as you enjoyed the benefits of it, we are unable to apply an adjustment for the fees you were charged previously If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 16, 2015, we received your complaint, dated October 15, 2015,
filed with the Revdex.com
You said that you closed your DISH Network account because the system did not workYou requested that we waive your early termination fee and provide you with compensation
When we spoke by phone, I advised you that I waived the balance from your DISH Network accountAs long as you return your leased equipment, there will be no further charges added to your accountHowever, I am unable to meet your request for compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from the business with the following conditions; That I receive and as soon as I receive, in writing or e-mail a communication stating that I will not incur any charges as a result of having dealt with dish as was promised by MrDiaz and that in the future if I wish to do business with dish that I will not be discriminated against as a result of this Revdex.com complaint
Final Business Response /* (4000, 9, 2015/10/26) */
October 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 23, 2015, we received your rebuttal, dated October 22, 2015, filed with the Revdex.com
You requested written confirmation that there will be no further charges applied to your DISH Network account, and that there will be no discrimination against you if you decide to do business with us in the future
As I stated in my letter dated October 19, 2015, there will be no further charges added to your DISH Network account providing you return your leased equipment
You are eligible to return as a customer once your past account has been closed for at least days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comYou said that the Credit Card AutoPay option was added to your account without your authorizationYou state that your account was debited a number of times, causing you
to incur $in bank feesYou also said that a payment of $was collected without your authorizationYou requested a refund, and to be reimbursed for the bank fees you incurredWhen we spoke, I informed you that our records reflect that we attempted to debit your credit card account one time--on December 29, Therefore, I told you that I will apply a $credit towards your DISH Network account, but no further credit will be offeredFurthermore, I advised you that our records don’t reflect unauthorized payments, as your payments have been made manually through our website or the receiver’s payment optionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because: This does not address my complete complaint against Dish The service start/installation date was 11/18/and the free premium chanels (that I never requested and did not want) were FREE until 02/18/The tech who installed stated if you do not wish to continue them cancell before 02/18/I cancelled these channels on 01/04/That is the same date I made my complaint the netflix did not work for the second timeMy Febbill reflected the first wrong charging for the hbo,sho,max,starz $I called and talked to ***I was told I would be credited $i did this and on my March bill I was charged for this balance by tds as lateMy new bill also had a new charge from Dish for $for these same channelsI taled with TDS concerning thes fraudulant charges from Dish the same day I filed my complaint with Revdex.comI recently had rotator cuff surgerg on my right shoulder (3/9/16) and it is hard for me to type thisI will call and talk with you on this matter. Thank you!
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: They are obligated to produce the phone call agreement that the worker said "they always save"They reverted to making this up after sufficient time to find or not find the recording and make a decision to go the deceive directionAbout minutesToo longI swear on my mothers grave, the agreement we made was real and my payments from that day prove itI didn't just decide to pick a number and make that payment every month, for months.
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/11/24) */
November 18,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed with
the Revdex.com
You expressed concern with the early termination fee of $that was applied to your accountYou indicated that you established the service for your mother; however, she is no longer able to use itYou also maintain that you were not told of the term commitment
Your service was activated on January 17, 2015, with a 24-month commitment through Golden Gate Satellite TV (XXX-XXX-XXXX), an independent companyEnclosed is a copy of the agreement for your review
Your service was disconnected on November 14, Since you did not fulfill your term commitment, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee
When I spoke with you by phone on November 17, 2015, I advised you that I made an exception and reversed the charges from your accountI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.comMy attempts to reach you by phone on July 8, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was debited for a DISH Network account that is not yoursYou are requesting a refund A review of the account reveals that you agreed to be a joint account holderI confirmed this by reviewing the recording of your sales callWe are unable to meet your request to provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
February 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 19, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com You indicated that your customer service experience did not meet your expectations, and you had unresolved billing issuesThis led you to disconnect your service prior to completing your contractual commitmentYou requested a reduction in your early termination fee When we spoke on February 19, 2016, I offered to apply a $credit towards the early termination fee to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
December 13, Ms*** *** and Ms*** *** *** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms*** and Ms***: On December 4, 2017, we received your complaint, dated December 2, 2017, filed with the Revdex.com You indicated that you tried to disconnect your DISH Network account, but you could not locate the security PIN to do so. You requested to have the account disconnected, the balance removed from collections and your credit corrected When we spoke, I informed you that the account was disconnected and that, as a courtesy, I waived the $balanceThe collection agency and credit bureaus will automatically be updated. As we discussed, the receiver associated with the account does not need to be returned We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed
with the Revdex.com
You maintain that your television was damaged by our equipment and you requested that DISH Network reimburse you for the purchase of a new televisionYou would also like to be released from your term commitment
Our records reveal that your damage claim was investigated and deniedAs a result, we are unable to honor your reimbursement requestYou may contact DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX to further pursue your claim
When I spoke with you by phone on October 6, 2015, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
June 8, MrMark Snyder Faircrest DrHutchinson, KY Re: Revdex.com Complaint # 8255909175025060-
Dear MrSnyder: On May 31, 2016, we received your complaint, dated May 28, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 3, and 8, 2016, have been unsuccessful. On each call attempt, the line was picked up then released. You said that you paid for programming and equipment, but you have been unable to activate your service Feel free to contact me at *** *** for assistance, as our records reflect that your account was activated on May 31, Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
December 7,
Ms*** ***
** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com
You said that you did
not receive the refund that was promised to you
When we spoke, I advised you that I will monitor your account to ensure that your refund is processed and sent as soon as possible
We sincerely regret the delay and for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/10/01) */
September 16,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 9, 2015, we received your correspondence, dated September 8, 2015,
filed with the Revdex.com
You indicated that the Sinclair Broadcasting Group local channels out of Marquette, MI were removed from the channel lineupYou maintain that as a result, you were offered $in credit for programming or to be released from your commitment
I attempted to reach you at (XXX) XXX-XXXX on September 9, and 16, There was no option to leave a voice message as the voicemail box was not set upI also sent an email to you at ***@GMAIL.COM
On August 26, 2015, DISH Network and Sinclair Broadcasting Group reached an agreement and the channels were restored
Our records reveal that you are receiving a $and a $monthly credit for three monthsI made an exception and applied an additional $monthly credit for three monthsThese credits total $When the credits end you will be billed the regular programming price
We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnelWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi I emailed you back if you never got my response that's not my problemI want those credits you said for the rest of my commitmentI can't talk on the phone until I get off and that's 4:And your Gone by themThanks for your replyMy voicemail is set up you left one messageBye
Final Business Response /* (4000, 8, 2015/10/14) */
October 13,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 6, 2015, we received your rebuttal, dated October 5, 2015, filed with the Revdex.com
You expressed concern as our phone hours do not coincideYou requested that the monthly credits continue through your term commitment
Because we are unable to speak directly, I will address your concerns in writing
As I explained, DISH Network and Sinclair Broadcasting reached an agreement and the local Marquette, MI channels were restoredWe are unable to honor your request for additional credits
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** * ***
*** Dear Ms
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou maintain that you removed a premium movie package but that it was reapplied to your account without your knowledgeYou indicated that it was removed during a call when you removed the DISH Movie Pack (formerly the *** @Home)You requested reimbursement for the charges you incurredYou also mentioned that a previous representative told you the call recording was unavailableI retrieved the call dated June 14, 2015, and it reveals that Mr*** *** (an authorized user on the account) called in to make a $paymentDuring the conversation, he requested our current promotion for the movie channel half-off for six monthsOur agent informed him that it was for the Starz movie package and he agreed to add it to the accountHe also removed the DISH Movie Pack, reduced the America’s Top package to the America’s Top and removed the Protection PlanThere is no record of a follcall to remove the Starz channelsWhen I spoke with you by telephone today, you maintained that you removed the channel through your online Customer Support Application (CSA) in July or August We have no record of any programming being removed through the CSA during those monthsThe only record we have of Starz being removed was through our CSA on October 11, 2015, and on November 11, Therefore, I applied a credit of $for two months of the Starz package at half-off for six monthsNo further adjustments are dueThe remaining past-due programming balance of $remains valid, as a balance has remained unpaid on the account since November Once the account is brought current, the service will be restarted and the equipment will be reversedIf you do not restart the service, please return the leased equipment and the equipment fees will be reversedI apologize that the previous representative did not have access to the call recordingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/12/17) */
December 7,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 7, 2015, we received your complaint, dated December 4,
2015, filed with the Revdex.com
You said you established a bundled TV and internet account with DISH Network and XfinityYou disputed the $activation feeYou said you will return the equipment
When we spoke today, I advised you that you initiated your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Planet Dish Com, an independent retailer which sets their own business policies and proceduresThe cost for the activation of service is $and a payment was collected on the date of sale
I informed you that DISH Network and Xfinity do not offer a bundle billing optionHowever, Planet Dish Com may share a business partnership with that companyFor this reason, I recommended that you contact the retailer directly at X-XXX-XXX-XXXX regarding the internet service and their processing fee
I canceled the TV service and waived your early termination feeYou accepted this resolution
You also agreed to return the leased equipment to DISH NetworkA return box with label will be delivered to your home by UPSAs a courtesy, I waived the $fee
I made an exception and reversed the activation fee and I submitted a credit card refund of $Please allow five business days for processingA payment of $was collected on November 26, 2015, for service renderedNo refund is warranted for this payment, as service was provided
We appreciate your feedback and your concerns will be shared with the appropriate personnel for internally review
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
March 27, Mr*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On March 20, 2018, we received your complaint, dated March 19, 2018, filed with the Revdex.com You indicated that when you upgraded your equipment in November 2016, you were told that you had an agreement for a two-year priceHowever, your bill was more than expected and you were informed that you did not have a price guarantee, as you were provided a discount for six monthsWhen you requested that your account be disconnected, you were informed that you are under a term commitment and subject to a $early termination feeYou also expressed concern that the customer service representative advised you the account would be sent to collections A review of the call on December 14, 2016, revealed that you agreed to a two-year commitment for the equipment upgradeThis was disclosed during the callIt did not include a price guaranteeThe agent offered you the Preferred Customer price guarantee, but he told you to call back once the equipment was installed to initiate the deal; therefore, it was not applied to your account at that time When you called back on January 16, 2017, the agent you spoke with offered you the 2-Year Price GuaranteeYou agreed, but you declined to be enrolled in Credit Card AutoPayYou were provided with a $credit for six months When I spoke with you by telephone today, I informed you that I waived the $early termination fee as an exceptionPlease return the Hopper and Joey receivers and remotesKeep the return tracking numbers for your records When a balance remains unpaid on an account, it is referred to collectionsI apologize that you were dissatisfied with the customer service you received If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/11/20) */
November 17,
*** *** ***
** *** ***
*** *** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 6, 2015, we received your complaint, dated November 5,
2015, filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on November 9, and 17, 2015, and I left three messages
You maintain that when you subscribed to DISH Network service, the sales representative quoted you a price of $which included tax, yet the bill that you received is for $You requested that an adjustment be made to your accountYou indicated that you were told the sales call could not be retrieved for review
I apologize for the misunderstanding, and that the representatives you spoke with previously did not have access to the sales call
This account was established on October 20, I reviewed the sales call and found that you are currently being billed the rate that the sales representative quotedShe informed you that your monthly bill would be $per monthThis price includes the America's Top 200, equipment fees, the DVR fee and HD Free for LifeShe was very specific in disclosing that this is the price for the current service only and that it does not include the charge for the Protection Plan or additional programming and feesShe also disclosed that it did not include sales tax, state surcharges or the Connecticut Gross Tax Reimbursement feeShe told you that any changes in the package will alter the two-year offer
Your billing is correct and no adjustments will be made
A subpoena is required to request a copy of the sales call recording
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/13) */
May 12,
Mr*** ***
*** *** Ave**
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 12, 2015, we received your complaint, dated May 11, 2015, filed with
the Revdex.com
You said that you were billed for service after you requested your account to be closedYou expressed concern with being asked to return your equipmentYou want your equipment picked up and your balance removed
When we spoke by phone, I informed you that the last payment restored your serviceI agreed to waive the remaining balance of $Your account is now paid in fullI also advised you that I will ensure that you are not charged for unreturned equipment and that you can dispose of your receiver as you see fit
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
August 8, Mr*** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on July and 29, 2016, and on August 8, 2016. I left three messages You indicated you were not aware that there was a 24-month commitment for your internet serviceYou also maintain that neither you nor your wife signed the 24-month agreement, and that the name is misspelled You established your account through Linkus Enterprise IncOur sales representatives are required to disclose the terms of the agreementAfter the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distorted. We emailed you a copy of the signed DHA agreement to ***@gmail.com on September 26, The copy that you received is a printout of the information from the electronic device usedPlease note that the signature name is spelled the same way as reflected on your Revdex.com complaint However, as an exception, I released you from the 24-month commitment from the internet service and you had your internet service disconnected Boxes for the return of the TRIA and modem were delivered to you on Wednesday, August 3, 2016, at 5:pm under UPS tracking number ***Please keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Complaint: ***
I am rejecting this response because:
Dish network stole from my bank account without any authorization from meThere are dishonest thieves and since nothing was done to reconcile this matter on the end of the Revdex.com and also dish network I will be terminating my account with dishThey are dishonest thieves and I advise against anyone wishing to use their services
Sincerely,
*** ***
December 8, Ms*** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 6, 2016, we received your complaint, dated December 5, 2016, filed with the Revdex.com You said that you did not know you were being charged for the Protection Plan and you asked to receive an adjustment for the fees you have been charged When we spoke, I advised you that the Protection Plan has been listed as a line item on your monthly bill since at least December 2014. As I explained, DISH Network doesn’t know that you do not wish to keep a service if you do not advise us of such. You were provided with a courtesy credit for three months of charges ($24.00). Our records indicate that you were shipped equipment times and, due to having the Protection Plan, you were not charged for any shipping feesAs you never requested the removal of the plan and as you enjoyed the benefits of it, we are unable to apply an adjustment for the fees you were charged previously If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 16, 2015, we received your complaint, dated October 15, 2015,
filed with the Revdex.com
You said that you closed your DISH Network account because the system did not workYou requested that we waive your early termination fee and provide you with compensation
When we spoke by phone, I advised you that I waived the balance from your DISH Network accountAs long as you return your leased equipment, there will be no further charges added to your accountHowever, I am unable to meet your request for compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response from the business with the following conditions; That I receive and as soon as I receive, in writing or e-mail a communication stating that I will not incur any charges as a result of having dealt with dish as was promised by MrDiaz and that in the future if I wish to do business with dish that I will not be discriminated against as a result of this Revdex.com complaint
Final Business Response /* (4000, 9, 2015/10/26) */
October 23,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 23, 2015, we received your rebuttal, dated October 22, 2015, filed with the Revdex.com
You requested written confirmation that there will be no further charges applied to your DISH Network account, and that there will be no discrimination against you if you decide to do business with us in the future
As I stated in my letter dated October 19, 2015, there will be no further charges added to your DISH Network account providing you return your leased equipment
You are eligible to return as a customer once your past account has been closed for at least days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On January 25, 2016, we received your complaint, dated January 21, 2016, filed with the Revdex.comYou said that the Credit Card AutoPay option was added to your account without your authorizationYou state that your account was debited a number of times, causing you
to incur $in bank feesYou also said that a payment of $was collected without your authorizationYou requested a refund, and to be reimbursed for the bank fees you incurredWhen we spoke, I informed you that our records reflect that we attempted to debit your credit card account one time--on December 29, Therefore, I told you that I will apply a $credit towards your DISH Network account, but no further credit will be offeredFurthermore, I advised you that our records don’t reflect unauthorized payments, as your payments have been made manually through our website or the receiver’s payment optionIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because: This does not address my complete complaint against Dish The service start/installation date was 11/18/and the free premium chanels (that I never requested and did not want) were FREE until 02/18/The tech who installed stated if you do not wish to continue them cancell before 02/18/I cancelled these channels on 01/04/That is the same date I made my complaint the netflix did not work for the second timeMy Febbill reflected the first wrong charging for the hbo,sho,max,starz $I called and talked to ***I was told I would be credited $i did this and on my March bill I was charged for this balance by tds as lateMy new bill also had a new charge from Dish for $for these same channelsI taled with TDS concerning thes fraudulant charges from Dish the same day I filed my complaint with Revdex.comI recently had rotator cuff surgerg on my right shoulder (3/9/16) and it is hard for me to type thisI will call and talk with you on this matter. Thank you!
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: They are obligated to produce the phone call agreement that the worker said "they always save"They reverted to making this up after sufficient time to find or not find the recording and make a decision to go the deceive directionAbout minutesToo longI swear on my mothers grave, the agreement we made was real and my payments from that day prove itI didn't just decide to pick a number and make that payment every month, for months.
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/11/24) */
November 18,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed with
the Revdex.com
You expressed concern with the early termination fee of $that was applied to your accountYou indicated that you established the service for your mother; however, she is no longer able to use itYou also maintain that you were not told of the term commitment
Your service was activated on January 17, 2015, with a 24-month commitment through Golden Gate Satellite TV (XXX-XXX-XXXX), an independent companyEnclosed is a copy of the agreement for your review
Your service was disconnected on November 14, Since you did not fulfill your term commitment, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee
When I spoke with you by phone on November 17, 2015, I advised you that I made an exception and reversed the charges from your accountI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On July 5, 2016, we received your complaint, dated July 1, 2016, filed with the Revdex.comMy attempts to reach you by phone on July 8, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that your credit card account was debited for a DISH Network account that is not yoursYou are requesting a refund A review of the account reveals that you agreed to be a joint account holderI confirmed this by reviewing the recording of your sales callWe are unable to meet your request to provide a refund If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
February 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 19, 2016, we received your correspondence, dated February 19, 2016, filed with the Revdex.com You indicated that your customer service experience did not meet your expectations, and you had unresolved billing issuesThis led you to disconnect your service prior to completing your contractual commitmentYou requested a reduction in your early termination fee When we spoke on February 19, 2016, I offered to apply a $credit towards the early termination fee to your accountYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
December 13, Ms*** *** and Ms*** *** *** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms*** and Ms***: On December 4, 2017, we received your complaint, dated December 2, 2017, filed with the Revdex.com You indicated that you tried to disconnect your DISH Network account, but you could not locate the security PIN to do so. You requested to have the account disconnected, the balance removed from collections and your credit corrected When we spoke, I informed you that the account was disconnected and that, as a courtesy, I waived the $balanceThe collection agency and credit bureaus will automatically be updated. As we discussed, the receiver associated with the account does not need to be returned We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 8, 2015, we received your complaint, dated October 7, 2015, filed
with the Revdex.com
You maintain that your television was damaged by our equipment and you requested that DISH Network reimburse you for the purchase of a new televisionYou would also like to be released from your term commitment
Our records reveal that your damage claim was investigated and deniedAs a result, we are unable to honor your reimbursement requestYou may contact DISH Network's Corporate Field Resolutions Department at X-XXX-XXX-XXXX to further pursue your claim
When I spoke with you by phone on October 6, 2015, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***