July 22, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 14, 2016, filed with the Revdex.com You disputed the early termination fee applied to your bank account When we spoke, I advised you that our records indicate that you are the joint-account holder of the account to which the fee was applied. As your credit card account was provided as the qualifying account to initiate service, the early termination fee was applied automatically to your bank account, per our terms of service As the account was initiated through an independent retailer, I requested to have the sales call reviewed for misinformation. If it is found that you were provided incorrect information or not advised of the role of the qualifying credit card, then I will refund the payment to you. Additionally, you said that the account holder said that she would pay the fee. As she was advised, if she wishes to pay the fee, your payment will be refunded to you We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response /* (1000, 4, 2015/12/04) */
November 18,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed
with the Revdex.com
You said you requested that your bill be reduced; however, the bill was increasedYou indicated you sent two letters to DISH Network but you have yet to receive a responseYou expressed dissatisfaction with the customer service you received, and you disputed the account balance
Today, I attempted to reach you at (XXX) XXX-XXXX and I left a voice messageSubsequently, I received your voice message advising me to respond in writing only
Our records reveal that that we received a letter from you on November 2, 2015, and a DISH Network agent attempted to reach you without successOne voice message was left on this same date
You established your service under the Digital Home Advantage (DHA) promotion with 24-month commitment and a bundle billing option with Windsream on July 14, Please note that Windstream is responsible for the billing of both servicesWhile DISH Network and Windsream offer a bundle billing option, they are separate independent companiesFor this reason, we recommend that you contact Windstream directly regarding billing concerns with that company
Because you agreed to the DHA term commitment, DISH Network provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit for five monthsWhen the free service and credits ended, you were billed the regular programming price
You previously subscribed with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost we applied a $monthly credit for six monthsPlease note that when programming is changed, a prorated credit and prorated charge are appliedFor this reason your bill increased in July I regret any confusion
Per your request, your service was disconnected on September 8, 2015, and a credit of $was applied to your Windstream accountThe billing is accurate and no additional credit or refund is warranted
Since the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and for two $return box fees for the return of the leased equipment, plus taxI have enclosed a copy of your signed DHA agreement for your recordsWe ask that the balance of $be paidWhen the balance is paid in full, I will make an exception and remove the information from your credit file
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made two phone calls, both lasting over an hour, with your agents who promised to reduce my monthly fees after I clearly stated that was my intentionAfter both calls, and after receiving the next months statements, the monthly costs increasedI wrote two letters of which I have copies and neither were replied toI was lied to twice and experienced increases twice after talking to your representatives and wasting my time on the phone
If the best you can do is try to spin this into my failure, then you have failed a third timeI specifically did not want to communicate over the phone because I was lied to twice and no one responded to my lettersI quite literally wasted hours on the phone and writing lettersI the time of your call I was at work, however I politely respondedTrying to turn that into something that I did inappropriately or with malice is plain wrong
Please do not make any exceptions for meJust go to the web and read the reviewsTreat me as a reasonably intelligent consumerDo not allow your representatives to lie and promise changes that will increase monthly costs when the consumer wants to lower them
If you cannot hear the message, then I'm afraid your company is doomed to failureIn the interim, I have subscribed to a call blocking service in order to get your collections people off my phoneThey were calling me twice dailyThe charges you propose are close to extortion since your employees failed to do what they claimed they were going to doI could just as easily bill Dish for the hours of wasted time on the phone
You will not get one additional cent from me...ever...and your reputation is being ruinedLie once, shame on youLie twice, lose the customerBlame the customer after twice failing and you only insult yourself and the company
Unfortunately this complaint has fallen on deaf ears and the company does not wish to change its waysI bent over backwards calling for hours and writing letters to escalate the issue to a level that should be able to acknowledge wrongdoing, but can'tGood luck with your short-sited business practicesI believe many more will be both staying away from or dropping your serviceI fully intend to recommend such action
Final Business Response /* (4000, 12, 2015/12/30) */
December 23,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You said you were offered a lower monthly price that was not applied to your account
As previously explained, when you agreed to the Digital Home Advantage (DHA) 24-month term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit to your account for five monthsWhen the free service and credits ended, you were billed the regular programming price
You initiated your service with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost, we applied a $monthly credit for six months to your accountThese credits decreased the monthly price before tax to $We have no record of any other offers
Since you canceled your service prior to the promotional fulfillment date, you were billed $for the DHA early termination fee and $for the box return fee plus taxWhen the balance is paid in full, I will remove this information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 14, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a complaint pending with the State Attorney General against DishDepending on the outcome, I intend to file suit against Dish, subpoena their phone records to disclose their statements and actions after twice calling them to request to reduce the monthly bills and thus prove that I was lied to twice which forced me to discontinue serviceWe will then seek class action status as this appears to be a pattern that is used based upon the many complaints that have been registered and which I have documented due to my own complaint
It is quite unfortunate that they have been unable to review their own recorded calls to review the exact communication that took place in order to acknowledge wrongdoingI wrote multiple letters and have filed two complaints and still the actual facts of the complaint are not being addressedThe basis for my complaint is the reason I would not accept any additional verbal communication from the organizationThe fact is their representatives lied when they told me twice that their efforts were going to reduce my monthly bill when in fact the bills actually increase, sometimes due to changes that were made with clear direction being the reduction of the billInstead the representative continued to make changes that ultimately increased the costsIn both cases I was told that the monthly bill would decreaseThe phone records will prove thisThe last representative said that I could call in every month to get a special reduction, however, after calling in twice and experiencing only increases, and after having spent hours on the phone already, I was FORCED to discontinue service as they were making changes that effectively increased the monthly costs instead of reducing themThe responses continue the line of offering discounts but never seem to get to the bottom line, which is ongoing increases in monthly charges due to changes put through that did not do exactly what the phone representatives said would be doneThe promise was reducing the billsThe request I made was always the sameThe result was ongoing increases, exactly the opposite of what was requested and not what was verbally promised
Initial Business Response /* (1000, 10, 2015/10/13) */
October 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015,
filed with the Revdex.com
You said that you are being billed $more then what you were quotedYou also stated that you were told we offer a 30-day grace period in which to cancel without penaltyYou requested that we waive your early termination fee
When we spoke by phone, I informed you that I reviewed the sales call recording and didn't find that you were given any inaccurate informationOur sales agent quoted you a rate of $and told you that this included a $discount for having our AutoPay systemBecause you didn't want the credit card you used to qualify for the account for AutoPay, you told the agent you would call back with another cardOur agent advised you that until you add on AutoPay, your rate would be $Furthermore, you were not advised that we offer a 30-day grace period in which to cancel without penalty
I offered to reduce your early termination fee from $to $99.00, which you agreed toI closed your account and provided you with the equipment return disclosuresI also advised you that your final balance is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Diaz
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** * ***
*** Dear Ms
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou maintain that you removed a premium movie package but that it was reapplied to your account without your knowledgeYou indicated that it was removed during a call when you removed the DISH Movie Pack (formerly the *** @Home)You requested reimbursement for the charges you incurredYou also mentioned that a previous representative told you the call recording was unavailableI retrieved the call dated June 14, 2015, and it reveals that Mr*** *** (an authorized user on the account) called in to make a $paymentDuring the conversation, he requested our current promotion for the movie channel half-off for six monthsOur agent informed him that it was for the Starz movie package and he agreed to add it to the accountHe also removed the DISH Movie Pack, reduced the America’s Top package to the America’s Top and removed the Protection PlanThere is no record of a follcall to remove the Starz channelsWhen I spoke with you by telephone today, you maintained that you removed the channel through your online Customer Support Application (CSA) in July or August We have no record of any programming being removed through the CSA during those monthsThe only record we have of Starz being removed was through our CSA on October 11, 2015, and on November 11, Therefore, I applied a credit of $for two months of the Starz package at half-off for six monthsNo further adjustments are dueThe remaining past-due programming balance of $remains valid, as a balance has remained unpaid on the account since November Once the account is brought current, the service will be restarted and the equipment will be reversedIf you do not restart the service, please return the leased equipment and the equipment fees will be reversedI apologize that the previous representative did not have access to the call recordingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your complaint, dated June 1, 2015, filed with
the Revdex.com
You maintain that that you were unaware that viewing Video On Demand programming required the use of internet dataAdditionally, you were not satisfied with the internet service that you receivedBecause of this, you disconnected your DISH Network TV and internet service
Our records reveal that you were released from the 24-month commitment to the internet service on July 7,
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for the TV serviceThere is no balance due to DISH Network
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into thisHowever the balance Dish is reporting is $Can you confirm this is the amount to be removed from my credit? I just want to be absolutely sure I'm not in debt to Dish with a balancePlease & thank you(smile)
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
*** *** ***
*** *** ***
***, NC XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your complaint, dated June 9, 2015, filed with the Revdex.com
You indicated that your DISH Network account still reflects a balance owed of $
When I spoke with you by telephone today, I explained that this account was referred to collections on September 21, I did not remove the balance until June 3, There is no longer a balance duePlease allow six to eight weeks for this update to reflect on your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your correspondence, dated September 24,
2015, filed with the Revdex.com
You stated that you purchased the dishNET satellite service in August 6, You were displeased with it and your attempts to resolve the matter were unsuccessfulThis led you to disconnect the service on September 11, You requested that your early termination fee be waived
When we spoke today, I apologized that the service did not meet your expectations and I confirmed that your early termination fee for the internet service was waived on September 15, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 7,
Ms*** ***
** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com
You said that you did
not receive the refund that was promised to you
When we spoke, I advised you that I will monitor your account to ensure that your refund is processed and sent as soon as possible
We sincerely regret the delay and for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: They are obligated to produce the phone call agreement that the worker said "they always save"They reverted to making this up after sufficient time to find or not find the recording and make a decision to go the deceive directionAbout minutesToo longI swear on my mothers grave, the agreement we made was real and my payments from that day prove itI didn't just decide to pick a number and make that payment every month, for months.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/19) */
June 16,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 10, 2015, we received your complaint, dated June 9, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on June 11, and 16, 2015, and I left three messages
You indicated that the home you recently purchased had a DISH Network satellite dish installed on the roofYou requested that we remove it
When a satellite dish is installed, it becomes the property of the customerPlease contact the previous home owners directly or refer to your purchase agreement
You may schedule a dish removal for a fee of $or contact a local retailer for its removal
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
November 14, *** *** ***
*** ** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On November 9, 2017, we received your correspondence, dated November 8, 2017, filed with the Revdex.com You said you not yet received your credit of $for the Refer-A-Friend promotionYou also expressed dissatisfaction with your customer service experience When we spoke today, you confirmed that you received the $referral credit on November 13, I also applied a one-month service credit of $to your account We thank you for bringing this matter to our attention, so that we can investigate it internallyI apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
MrDanisela Inoa
Seaman Ave., Apt1E
New York, NY 10034-
Re: Revdex.com Complaint #
8255909667931296-
Dear MrInoa:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the
Revdex.com
You expressed concern with the early termination fees that were applied to your residential and business accountsYou mentioned concern with the customer service you received
When I spoke with you by telephone today, I informed you that the $early termination fee that was applied to your residential account was removed on May 9, 2015, and a refund for the $initial payment was refunded
The business account order was canceled and an early termination fee did not post to the account
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Business Response /* (1000, 4, 2015/11/24) */
November 18,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed with
the Revdex.com
You expressed concern with the early termination fee of $that was applied to your accountYou indicated that you established the service for your mother; however, she is no longer able to use itYou also maintain that you were not told of the term commitment
Your service was activated on January 17, 2015, with a 24-month commitment through Golden Gate Satellite TV (XXX-XXX-XXXX), an independent companyEnclosed is a copy of the agreement for your review
Your service was disconnected on November 14, Since you did not fulfill your term commitment, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee
When I spoke with you by phone on November 17, 2015, I advised you that I made an exception and reversed the charges from your accountI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
December 13, Ms*** *** and Ms*** *** *** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms*** and Ms***: On December 4, 2017, we received your complaint, dated December 2, 2017, filed with the Revdex.com You indicated that you tried to disconnect your DISH Network account, but you could not locate the security PIN to do so. You requested to have the account disconnected, the balance removed from collections and your credit corrected When we spoke, I informed you that the account was disconnected and that, as a courtesy, I waived the $balanceThe collection agency and credit bureaus will automatically be updated. As we discussed, the receiver associated with the account does not need to be returned We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Tell us why here...July 15, 2016 Ms*** ** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms** ***: On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at *** *** on July 11, and 15, 2016, and I left three messages You expressed concern that we automatically debited $from your debit/credit card accountYou indicated that you did not give permission for this action and we did not provide you with notificationYou requested a refund and to set up payment arrangements. This account was established under the Digital Home Advantage 24-month agreement (enclosed) on October 3, Since you disconnected your service on May 14, 2016, you did not fulfill the commitment and you were charged a $early termination feeIncluded in the agreement is authorization to automatically debit the debit/credit card account used to establish the DISH Network account The early termination fee is valid and we are unable to honor your request for a refundIn addition, we do not offer payment arrangements. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
dish was able to find every phone call I made but the one I ask about.after dish was installed I received a call to verify the technician did a good job, and to know if I needed anything elsethat'swhen we had the discussion about all the issuses and that's the one they say can't be found, so I told dish I was tired of dealing with it, so I was done with itI will probably keep it for a while and then get rid of itthanks for all of your help. hl barnette h l barnette
August 19, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On August 15, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You said that you signed an agreement for a $gift card from DISH Network When we spoke today, our call was terminated after I identified myself and my reason for calling I reviewed the calls on your account and found that you contacted us on June 29, 2016, concerning the $gift card offer. Please note that your account was already initiated at that point and promotional codes are required during your initial sales call. However, as the agent with whom you spoke advised you that you would receive the gift card, I submitted a request to have the $gift card manually processed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
January 7, Mr*** *** *** ** *** ** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 6, 2016, we received your rebuttal, dated January 3, 2016, filed with the Revdex.com You said that you want an apology for our billing practices in regards to you being charged for unreturned equipment We strive to provide excellent service, and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
April 10, *** *** ***
*** *** *** *** *
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On April 7, 2017, we received your complaint, dated April 6, 2017, filed with the Revdex.com You stated that you contacted DISH Network and scheduled a technician visitThe technician’s arrival was delayed and as a result, you took time off work that was not needed and you missed a scheduled classThe customer service that you encountered while addressing this matter did not meet your expectationsYou requested compensation for your time When we spoke today, I advised you that we were unable to provide you with monetary compensationHowever, I offered to provide you with free ***, ***, *** and the DISH Movie Pack for three monthsYou declined my offer and you indicated that you intend to pursue the matter If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
July 15, Mr*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 8, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated you were quoted a price of $for internet, phone and TV service and that you have been overbilled by $You requested that we refund the $and remove the current charges of $from your billYou also requested to be released from the 24-month commitment When I spoke with you by telephone today, I informed you that a review of the sales call on May 16, 2016, reveals that the agent told you that your monthly bill would be $extra to add internet serviceThe agent also informed you that your next bill would include prorated charges of $ Since the prorated charges are actually $75.16, I applied an adjustment of $Additionally, the bill dated June 19, 2016, did not include the $monthly credit for telephone serviceTherefore, I applied it to your accountI also applied an additional $credit to your account because you did not get a credit for the prorated chargesThere is currently a credit balance of $on your account Your monthly bill is regularly priced at $for internet, TV and telephone service and once the $credit is applied, it is reduced to $plus tax If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
July 22, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 14, 2016, filed with the Revdex.com You disputed the early termination fee applied to your bank account When we spoke, I advised you that our records indicate that you are the joint-account holder of the account to which the fee was applied. As your credit card account was provided as the qualifying account to initiate service, the early termination fee was applied automatically to your bank account, per our terms of service As the account was initiated through an independent retailer, I requested to have the sales call reviewed for misinformation. If it is found that you were provided incorrect information or not advised of the role of the qualifying credit card, then I will refund the payment to you. Additionally, you said that the account holder said that she would pay the fee. As she was advised, if she wishes to pay the fee, your payment will be refunded to you We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Initial Business Response /* (1000, 4, 2015/12/04) */
November 18,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed
with the Revdex.com
You said you requested that your bill be reduced; however, the bill was increasedYou indicated you sent two letters to DISH Network but you have yet to receive a responseYou expressed dissatisfaction with the customer service you received, and you disputed the account balance
Today, I attempted to reach you at (XXX) XXX-XXXX and I left a voice messageSubsequently, I received your voice message advising me to respond in writing only
Our records reveal that that we received a letter from you on November 2, 2015, and a DISH Network agent attempted to reach you without successOne voice message was left on this same date
You established your service under the Digital Home Advantage (DHA) promotion with 24-month commitment and a bundle billing option with Windsream on July 14, Please note that Windstream is responsible for the billing of both servicesWhile DISH Network and Windsream offer a bundle billing option, they are separate independent companiesFor this reason, we recommend that you contact Windstream directly regarding billing concerns with that company
Because you agreed to the DHA term commitment, DISH Network provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit for five monthsWhen the free service and credits ended, you were billed the regular programming price
You previously subscribed with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost we applied a $monthly credit for six monthsPlease note that when programming is changed, a prorated credit and prorated charge are appliedFor this reason your bill increased in July I regret any confusion
Per your request, your service was disconnected on September 8, 2015, and a credit of $was applied to your Windstream accountThe billing is accurate and no additional credit or refund is warranted
Since the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and for two $return box fees for the return of the leased equipment, plus taxI have enclosed a copy of your signed DHA agreement for your recordsWe ask that the balance of $be paidWhen the balance is paid in full, I will make an exception and remove the information from your credit file
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made two phone calls, both lasting over an hour, with your agents who promised to reduce my monthly fees after I clearly stated that was my intentionAfter both calls, and after receiving the next months statements, the monthly costs increasedI wrote two letters of which I have copies and neither were replied toI was lied to twice and experienced increases twice after talking to your representatives and wasting my time on the phone
If the best you can do is try to spin this into my failure, then you have failed a third timeI specifically did not want to communicate over the phone because I was lied to twice and no one responded to my lettersI quite literally wasted hours on the phone and writing lettersI the time of your call I was at work, however I politely respondedTrying to turn that into something that I did inappropriately or with malice is plain wrong
Please do not make any exceptions for meJust go to the web and read the reviewsTreat me as a reasonably intelligent consumerDo not allow your representatives to lie and promise changes that will increase monthly costs when the consumer wants to lower them
If you cannot hear the message, then I'm afraid your company is doomed to failureIn the interim, I have subscribed to a call blocking service in order to get your collections people off my phoneThey were calling me twice dailyThe charges you propose are close to extortion since your employees failed to do what they claimed they were going to doI could just as easily bill Dish for the hours of wasted time on the phone
You will not get one additional cent from me...ever...and your reputation is being ruinedLie once, shame on youLie twice, lose the customerBlame the customer after twice failing and you only insult yourself and the company
Unfortunately this complaint has fallen on deaf ears and the company does not wish to change its waysI bent over backwards calling for hours and writing letters to escalate the issue to a level that should be able to acknowledge wrongdoing, but can'tGood luck with your short-sited business practicesI believe many more will be both staying away from or dropping your serviceI fully intend to recommend such action
Final Business Response /* (4000, 12, 2015/12/30) */
December 23,
Mr*** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 23, 2015, we received your rebuttal, dated December 22, 2015, filed with the Revdex.com
You said you were offered a lower monthly price that was not applied to your account
As previously explained, when you agreed to the Digital Home Advantage (DHA) 24-month term commitment, we provided you with a monthly discount of $for months and the Protection Plan free for four months
DISH Network experienced a $price increase for the America's Top package in January To honor the first-year pricing, we applied a $monthly credit to your account for five monthsWhen the free service and credits ended, you were billed the regular programming price
You initiated your service with the America's Top package and DVR service with an HD receiverThe monthly billing rate before tax and discounts was $
When you called on July 9, 2015, your service was upgraded to the America's Top package at $per month before taxTo assist with the cost, we applied a $monthly credit for six months to your accountThese credits decreased the monthly price before tax to $We have no record of any other offers
Since you canceled your service prior to the promotional fulfillment date, you were billed $for the DHA early termination fee and $for the box return fee plus taxWhen the balance is paid in full, I will remove this information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 14, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a complaint pending with the State Attorney General against DishDepending on the outcome, I intend to file suit against Dish, subpoena their phone records to disclose their statements and actions after twice calling them to request to reduce the monthly bills and thus prove that I was lied to twice which forced me to discontinue serviceWe will then seek class action status as this appears to be a pattern that is used based upon the many complaints that have been registered and which I have documented due to my own complaint
It is quite unfortunate that they have been unable to review their own recorded calls to review the exact communication that took place in order to acknowledge wrongdoingI wrote multiple letters and have filed two complaints and still the actual facts of the complaint are not being addressedThe basis for my complaint is the reason I would not accept any additional verbal communication from the organizationThe fact is their representatives lied when they told me twice that their efforts were going to reduce my monthly bill when in fact the bills actually increase, sometimes due to changes that were made with clear direction being the reduction of the billInstead the representative continued to make changes that ultimately increased the costsIn both cases I was told that the monthly bill would decreaseThe phone records will prove thisThe last representative said that I could call in every month to get a special reduction, however, after calling in twice and experiencing only increases, and after having spent hours on the phone already, I was FORCED to discontinue service as they were making changes that effectively increased the monthly costs instead of reducing themThe responses continue the line of offering discounts but never seem to get to the bottom line, which is ongoing increases in monthly charges due to changes put through that did not do exactly what the phone representatives said would be doneThe promise was reducing the billsThe request I made was always the sameThe result was ongoing increases, exactly the opposite of what was requested and not what was verbally promised
Initial Business Response /* (1000, 10, 2015/10/13) */
October 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015,
filed with the Revdex.com
You said that you are being billed $more then what you were quotedYou also stated that you were told we offer a 30-day grace period in which to cancel without penaltyYou requested that we waive your early termination fee
When we spoke by phone, I informed you that I reviewed the sales call recording and didn't find that you were given any inaccurate informationOur sales agent quoted you a rate of $and told you that this included a $discount for having our AutoPay systemBecause you didn't want the credit card you used to qualify for the account for AutoPay, you told the agent you would call back with another cardOur agent advised you that until you add on AutoPay, your rate would be $Furthermore, you were not advised that we offer a 30-day grace period in which to cancel without penalty
I offered to reduce your early termination fee from $to $99.00, which you agreed toI closed your account and provided you with the equipment return disclosuresI also advised you that your final balance is $
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Diaz
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** * ***
*** Dear Ms
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou maintain that you removed a premium movie package but that it was reapplied to your account without your knowledgeYou indicated that it was removed during a call when you removed the DISH Movie Pack (formerly the *** @Home)You requested reimbursement for the charges you incurredYou also mentioned that a previous representative told you the call recording was unavailableI retrieved the call dated June 14, 2015, and it reveals that Mr*** *** (an authorized user on the account) called in to make a $paymentDuring the conversation, he requested our current promotion for the movie channel half-off for six monthsOur agent informed him that it was for the Starz movie package and he agreed to add it to the accountHe also removed the DISH Movie Pack, reduced the America’s Top package to the America’s Top and removed the Protection PlanThere is no record of a follcall to remove the Starz channelsWhen I spoke with you by telephone today, you maintained that you removed the channel through your online Customer Support Application (CSA) in July or August We have no record of any programming being removed through the CSA during those monthsThe only record we have of Starz being removed was through our CSA on October 11, 2015, and on November 11, Therefore, I applied a credit of $for two months of the Starz package at half-off for six monthsNo further adjustments are dueThe remaining past-due programming balance of $remains valid, as a balance has remained unpaid on the account since November Once the account is brought current, the service will be restarted and the equipment will be reversedIf you do not restart the service, please return the leased equipment and the equipment fees will be reversedI apologize that the previous representative did not have access to the call recordingIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### ***
*** *** * *** *** *** ***
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because:Please attachment
Sincerely,
Jennifer ***
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
*** *** ***
*** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your complaint, dated June 1, 2015, filed with
the Revdex.com
You maintain that that you were unaware that viewing Video On Demand programming required the use of internet dataAdditionally, you were not satisfied with the internet service that you receivedBecause of this, you disconnected your DISH Network TV and internet service
Our records reveal that you were released from the 24-month commitment to the internet service on July 7,
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for the TV serviceThere is no balance due to DISH Network
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for looking into thisHowever the balance Dish is reporting is $Can you confirm this is the amount to be removed from my credit? I just want to be absolutely sure I'm not in debt to Dish with a balancePlease & thank you(smile)
Final Business Response /* (4000, 9, 2015/06/18) */
June 15,
*** *** ***
*** *** ***
***, NC XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your complaint, dated June 9, 2015, filed with the Revdex.com
You indicated that your DISH Network account still reflects a balance owed of $
When I spoke with you by telephone today, I explained that this account was referred to collections on September 21, I did not remove the balance until June 3, There is no longer a balance duePlease allow six to eight weeks for this update to reflect on your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/05) */
September 28,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your correspondence, dated September 24,
2015, filed with the Revdex.com
You stated that you purchased the dishNET satellite service in August 6, You were displeased with it and your attempts to resolve the matter were unsuccessfulThis led you to disconnect the service on September 11, You requested that your early termination fee be waived
When we spoke today, I apologized that the service did not meet your expectations and I confirmed that your early termination fee for the internet service was waived on September 15, You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 7,
Ms*** ***
** *** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with the Revdex.com
You said that you did
not receive the refund that was promised to you
When we spoke, I advised you that I will monitor your account to ensure that your refund is processed and sent as soon as possible
We sincerely regret the delay and for any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: They are obligated to produce the phone call agreement that the worker said "they always save"They reverted to making this up after sufficient time to find or not find the recording and make a decision to go the deceive directionAbout minutesToo longI swear on my mothers grave, the agreement we made was real and my payments from that day prove itI didn't just decide to pick a number and make that payment every month, for months.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/19) */
June 16,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On June 10, 2015, we received your complaint, dated June 9, 2015, filed with the RevDex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on June 11, and 16, 2015, and I left three messages
You indicated that the home you recently purchased had a DISH Network satellite dish installed on the roofYou requested that we remove it
When a satellite dish is installed, it becomes the property of the customerPlease contact the previous home owners directly or refer to your purchase agreement
You may schedule a dish removal for a fee of $or contact a local retailer for its removal
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
November 14, *** *** ***
*** ** *** *** *** *
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On November 9, 2017, we received your correspondence, dated November 8, 2017, filed with the Revdex.com You said you not yet received your credit of $for the Refer-A-Friend promotionYou also expressed dissatisfaction with your customer service experience When we spoke today, you confirmed that you received the $referral credit on November 13, I also applied a one-month service credit of $to your account We thank you for bringing this matter to our attention, so that we can investigate it internallyI apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
MrDanisela Inoa
Seaman Ave., Apt1E
New York, NY 10034-
Re: Revdex.com Complaint #
8255909667931296-
Dear MrInoa:
On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the
Revdex.com
You expressed concern with the early termination fees that were applied to your residential and business accountsYou mentioned concern with the customer service you received
When I spoke with you by telephone today, I informed you that the $early termination fee that was applied to your residential account was removed on May 9, 2015, and a refund for the $initial payment was refunded
The business account order was canceled and an early termination fee did not post to the account
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Business Response /* (1000, 4, 2015/11/24) */
November 18,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 17, 2015, we received your complaint, dated November 16, 2015, filed with
the Revdex.com
You expressed concern with the early termination fee of $that was applied to your accountYou indicated that you established the service for your mother; however, she is no longer able to use itYou also maintain that you were not told of the term commitment
Your service was activated on January 17, 2015, with a 24-month commitment through Golden Gate Satellite TV (XXX-XXX-XXXX), an independent companyEnclosed is a copy of the agreement for your review
Your service was disconnected on November 14, Since you did not fulfill your term commitment, an early termination fee of $was applied to your accountYou were also charged a $equipment return fee
When I spoke with you by phone on November 17, 2015, I advised you that I made an exception and reversed the charges from your accountI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint Response Date bumped because: Holiday
December 13, Ms*** *** and Ms*** *** *** ** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
*** Dear Ms*** and Ms***: On December 4, 2017, we received your complaint, dated December 2, 2017, filed with the Revdex.com You indicated that you tried to disconnect your DISH Network account, but you could not locate the security PIN to do so. You requested to have the account disconnected, the balance removed from collections and your credit corrected When we spoke, I informed you that the account was disconnected and that, as a courtesy, I waived the $balanceThe collection agency and credit bureaus will automatically be updated. As we discussed, the receiver associated with the account does not need to be returned We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Tell us why here...July 15, 2016 Ms*** ** *** ** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms** ***: On July 8, 2016, we received your complaint, dated July 6, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at *** *** on July 11, and 15, 2016, and I left three messages You expressed concern that we automatically debited $from your debit/credit card accountYou indicated that you did not give permission for this action and we did not provide you with notificationYou requested a refund and to set up payment arrangements. This account was established under the Digital Home Advantage 24-month agreement (enclosed) on October 3, Since you disconnected your service on May 14, 2016, you did not fulfill the commitment and you were charged a $early termination feeIncluded in the agreement is authorization to automatically debit the debit/credit card account used to establish the DISH Network account The early termination fee is valid and we are unable to honor your request for a refundIn addition, we do not offer payment arrangements. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
dish was able to find every phone call I made but the one I ask about.after dish was installed I received a call to verify the technician did a good job, and to know if I needed anything elsethat'swhen we had the discussion about all the issuses and that's the one they say can't be found, so I told dish I was tired of dealing with it, so I was done with itI will probably keep it for a while and then get rid of itthanks for all of your help. hl barnette h l barnette
August 19, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On August 15, 2016, we received your complaint, dated August 12, 2016, filed with the Revdex.com You said that you signed an agreement for a $gift card from DISH Network When we spoke today, our call was terminated after I identified myself and my reason for calling I reviewed the calls on your account and found that you contacted us on June 29, 2016, concerning the $gift card offer. Please note that your account was already initiated at that point and promotional codes are required during your initial sales call. However, as the agent with whom you spoke advised you that you would receive the gift card, I submitted a request to have the $gift card manually processed If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
January 7, Mr*** *** *** ** *** ** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 6, 2016, we received your rebuttal, dated January 3, 2016, filed with the Revdex.com You said that you want an apology for our billing practices in regards to you being charged for unreturned equipment We strive to provide excellent service, and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
April 10, *** *** ***
*** *** *** *** *
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On April 7, 2017, we received your complaint, dated April 6, 2017, filed with the Revdex.com You stated that you contacted DISH Network and scheduled a technician visitThe technician’s arrival was delayed and as a result, you took time off work that was not needed and you missed a scheduled classThe customer service that you encountered while addressing this matter did not meet your expectationsYou requested compensation for your time When we spoke today, I advised you that we were unable to provide you with monetary compensationHowever, I offered to provide you with free ***, ***, *** and the DISH Movie Pack for three monthsYou declined my offer and you indicated that you intend to pursue the matter If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
July 15, Mr*** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 8, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated you were quoted a price of $for internet, phone and TV service and that you have been overbilled by $You requested that we refund the $and remove the current charges of $from your billYou also requested to be released from the 24-month commitment When I spoke with you by telephone today, I informed you that a review of the sales call on May 16, 2016, reveals that the agent told you that your monthly bill would be $extra to add internet serviceThe agent also informed you that your next bill would include prorated charges of $ Since the prorated charges are actually $75.16, I applied an adjustment of $Additionally, the bill dated June 19, 2016, did not include the $monthly credit for telephone serviceTherefore, I applied it to your accountI also applied an additional $credit to your account because you did not get a credit for the prorated chargesThere is currently a credit balance of $on your account Your monthly bill is regularly priced at $for internet, TV and telephone service and once the $credit is applied, it is reduced to $plus tax If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT