Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I do not agree with her version, I accept the resolution put forth Ihave tried to contact her regarding this but, per usual, all I get is voicemail I do not know what the next step is and have questions to ask her I do not know what happens next.Can someone from Revdex.com, preferably *** *** my specialist please contact me?
Sincerely,
December 15,
*** *** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***4***
Dear Ms***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You maintain that you
were not told that the advertisement to record up to six shows included our PrimeTime Anytime option
Your service was activated on December 7, 2015, with a 24-month commitment
The Hopper is a three-tuner HD DVR, which can record up to three channels and/or play them back from any room in the homeHowever, you are only able to access two of the Hopper tuners while the Prime Time Anytime function is enabled, as this function records all four networks (ABC, CBS, Fox, and NBC) in HD (if available) during Prime Time hours
Our records show that you declined our offer to provide a Super *** to include two additional tunersYou also declined a one-time credit of $
When I spoke with you by phone on December 14, 2015, I advised you that I waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 7, 2015/10/06) */
September 30,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 23, 2015,
filed with the Revdex.com
You maintain that you were to pay $per month for the first year but you have been billed $Therefore, you requested a refundYou also indicated that you have experienced ongoing technical issues
A review of this account reveals that you enrolled in the Digital Home Advantage iPad promotionYou accepted a free iPad with a two-year commitment instead of the introductory price offerI have enclosed a copy of the agreementYou were not overbilled and no refund is due
When I spoke with you by telephone today, you said that you do not have an iPadOur records show that an iPad was shipped on August 12, 2013, and there is no previous record of any contact from you concerning the delivery of the iPad
We do not have a record of any ongoing technical issues reported
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know many people that did tell me the same,thing happened to them to your unreliable companyIt you aren't going to admit this company is a Rip off then please listen to the consumer! I have many records showing and witnesses showing how many times I calledI am not,going to get ripped for the lies so I'm will I,g to compromise since I'm the better personI feel that either way I'm going to get screwed because they refuse to give me credit for the first yr And second at least out of the yrs that they threaten you with at least a year's time it Didnt workIt would go out -times per dayI again had a professional come in and it was hooked up wrongNot once did dish offer to come out and when I asked them,to,they refusedI would like at,least half my money back, because when I,would say I would not like dish anymore they would tell me that they would come after me threaten meAnd even now it's non stop phone calls harassing me,to,come,back and saying rude things.like I said I'm the better person so I feel I should be compensated something
Final Consumer Response /* (3000, 20, 2015/10/22) */
Are you guys and dish not reading what I wroteThey failed to give me a signed contract until now, which isn't even my signatureI have been told many of the employees sign them themselves because it's an electronic thingI am willing to compromiseHow do they have a right and I don'tI am not done with this yet
Final Business Response /* (4000, 24, 2015/10/26) */
October 23,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com
You continue to dispute your DISH Network bill and now you even dispute the signature on the Digital Home Advantage (DHA) iPad 24-month agreement
Your billing issues have previously been addressed and explainedPlease refer to my prior correspondence
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at ***@yahoo.com on August 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a penAs a result, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on August 8, The copy that you received is a printout of the information from the electronic device
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/05) */
May 1,
Ms*** ***
*** *** StE
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 21, 2015, we received your complaint, dated April 16, 2015, filed with the
Revdex.com
I unsuccessfully attempted to contact you at (***) ***-*** on April and 28, 2015, and on May 1, I left three messages
You indicated that you were supposed to have a bundled account for DISH Network and Windstream service, but when the bill increased you discovered that the services were unbundledAlthough your service was supposed to be rebundled, it wasn't and you disconnected itYou disputed DISH Network's enforcement of the early termination fee
Our records reveal Windstream declined the bundled account and you were no longer eligible for bundled billingTherefore, a new direct billing DISH Network account was established
Since I was unable to locate your Digital Home Advantage agreement, I removed the $early termination feeI also submitted a refund for $for service charges that were reversed
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
April 29, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.com You maintain that when you moved, you were offered a two-year price guarantee but your rate has increasedYou also mentioned issues that were previously addressed and resolved A review of your call on February 2, 2015, shows you were offered a $monthly credit for two years with no contractAdditionally, because the call was disconnected, you called back and another agent provided you with an additional $monthly credit for monthsNeither of these offers were a price guarantee--they were offers for monthly courtesy credits We experienced a price increase in February and your programming package price was increased by $When you contacted us on March 7, 2016, the agent you spoke with offered you a $monthly credit until February 2017, but the credits have not appeared on your last three billing statementsI applied a $lump-sum credit for those bills and a $monthly credit for the next nine months to satisfy the agent’s offer Please note that these courtesy credits are not a price guarantee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Dear Ms***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the Revdex.comYou stated that you recently purchased a residence that had a DISH Network satellite dish on the propertyYou contacted DISH Network and you asked that the
satellite dish be removedYou were informed that this was not a service we offerYou disagree with this policy and you requested that the equipment be removed or that you be reimbursed for the cost of the removalWhen we spoke on February 23, 2016, I explained that when a customer purchase service, they authorize the installation of the equipment in questionOnce this equipment is installed it becomes the property owner’s and is no longer DISH Network’s responsibilityThe removal of the equipment should have been negotiated with the purchase of the propertyDish Network is unable to assist you with this matterIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Tell us why here...September 6, 2016 Dear Ms***: On August 26, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com. You said that when you placed your order for our service, you did so with the understanding that you
would receive Globo TVHowever, after the installation took place, you found that you didn’t have Globo TVWhen you called in, you were advised of the cost which conflicted with the rate you were quotedYou disconnected your account and ask that we waive the early termination fee A review of your account reveals that you placed your order for our service through I Dish.com (###-###-####)I forwarded a copy of your complaint to them for reviewWhen we spoke by phone, I told you that I had waived the balance of $Your DISH Network account now has a zero balanceYou told me that you are satisfied with this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
*** *** ***
XXX XX X/***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 10, 2015, we received your complaint, dated June 9, 2015, filed with the
Revdex.com
You indicated that DISH Network was unwilling to resolve your technical issues and requested to have your 24-month commitment waived
I attempted to reach you at (XXX) XXX-XXXX on June 10, 11, and 12, 2015, and I left three voicemails
In my last message I advised you that our records indicate that we were contacted concerning technical issues on June 4, 2015, and a technician was scheduled for June 5, We received another call on June 6, 2015, and another technician was scheduled for June 7, We have received no further calls for troubleshooting since
Because your account has been active for so long, I made an exception and waived your 24-month commitment; however, our records indicate that your technical issues have most likely been resolved
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 13, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 6, 2017, we received your complaint, dated July 5, 2017, filed with the Revdex.com You said that you received incorrect information during the initiation of your DISH Network account. You also indicated that you experienced technical difficulties with your leased receiver. You requested to have your balance waived and to receive compensation for your installation I attempted to reach you at *** *** on July 10, 2017, and I left a voicemail. I also emailed you at *** You replied to my email that you were not interested in negotiating and you requested a reply. As such, I emailed you my response to your complaint A review of your account shows that your early termination fee was waived on June 19, 2017. As your sale was completed in person and by an independent retailer, we were unable to verify what information you were provided, so an exception was made I reviewed your June 19, 2017, call and found that you agreed to pay the $equipment return fee and charges for service rendered. As such, I am unable to waive your balance In my email, I advised you that I could open a damage claim to investigate the alleged damage done during your installation and I requested that you contact me if you wish to do so If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
Initial Business Response /* *** ** *** */
April 27,
Mr*** Buttler
McBulo Dr
Liberty, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear MrButtler:
On April 23, 2015, we received your correspondence, dated April 22, 2015, filed with
the Revdex.com
You stated that you disconnected your DISH Network service in January as a result of the Fox takedownYou were billed for an early termination fee and equipment return feesYou were provided a copy of your contractYou indicated that you did not sign the contract you were providedYou requested that your early termination fee and return shipping fees be waivedAdditionally, you would like a prorated refund for your last payment
When we spoke on March 23, 2015, I agreed to waive your early termination feeI removed the equipment return shipping fees and issued a refund for $You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 28, Mr*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou said that DISH Network charged you for an unreturned receiver but you didn’t receive a box and label in which to return your equipmentYou expressed concern regarding the charges on your accountWhen we spoke I informed you that you have not been charged for service past September 18, I told you that I will send another box and label, and I have also removed the fee, leaving a zero balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (*** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
December 27, Dear Ms***: On December 16, 2016, we received your complaint, dated December 19, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early
termination feeYou did not authorize this charge and you did not authorize any contract extensionYou requested that the early termination fee be refunded In my December 24, 2016, email correspondence with Mr***, I informed him that he accepted the new contract when an additional Joey receiver was added to the account in May However, the contract in question is not currently available, so as a courtesy, I agreed to waive the early termination feeI have also issued a $refundMr*** accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/07/10) */
July 1,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 25, 2015, we received your correspondence, dated June 24, 2015,
filed with the Revdex.com
You maintain you were told you had a 30-day satisfaction guarantee and you disputed the early termination fee
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on June and 26, 2015, and July 1, I left one voice messageOn two occasions there was no option to leave a messageThese contact numbers are listed on your account and your correspondence
Our records show that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Dish One LLC, an independent retailerPlease note that DISH Network does not offer a grace period to cancel service without a penaltyThe DHA agreement discloses that if the service is disconnected for any reason prior to the promotional fulfillment date, an early termination fee will applyA copy of your signed DHA agreement was sent to you at ***@yahoo.com on May 29, (the date of installation)I have enclosed a second copy for your records
On June 3, 2015, you reported that your children were unhappy with the service and that the remote control was complicatedOn this date we offered to exchange the Hopper and *** equipment with another modelWe also offered to change your program packageYou declined these offersDuring the call you were informed of the term commitment and your service remained activeWe have no record that you reported concerns with the picture quality
Per your request, the service was disconnected on June 21, Because your service was disconnected prior to the promotional fulfillment date, an early termination fee of $was appliedOur early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment, free activation, and free and discounted programmingNevertheless, I made an exception and reversed the early termination fee from your account
Your concern regarding the sale of your service will be shared with the appropriate personnel for internal reviewWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi Christina,
Feel free to reach out againI did receive your message and thank you for following upI apologize for mis-representation of the service contract at the time of sale by your contractorNone the less, I feel that the right decision was taken by you and your company upon your reviewPlease mail me a copy of the negated charges at your convenience
Sincerely,
*** ***
August 3, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On July 26, 2017, we received your complaint, dated July 24, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account. You also expressed concern about the level of customer service you received When we spoke, I informed you that DISH Network incurs certain costs when installing and initiating new accounts. The 24-month commitment and early termination fee are our way to recover some of that cost. While we regret that you do not agree, we are unable to waive your early termination fee You also disputed DISH Network’s equipment return policies. As I explained, you leased the equipment associated with your account and agreed to return all leased equipment upon the disconnection of your service. Because the equipment is linked to your information and you will be charged unreturned equipment fees if we do not receive your leased equipment, I recommended that you return your equipment rather than leave it for the next tenant We sincerely regret that your experience did not meet your expectations. Your feedback will be used to improve our agents’ interactions with our customers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It may be "industry-wide practice" to charge a fee for a technician visit but this is the FIRST that we've ever experienced such a request for ANY service, particularly for any service where we are FORCED to have minimal choices - yes damn near a monopoly, and we ARE being charged ridiculous fees for such service - of which we pay automatically on time
Sincerely,
*** ***
January 20, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 13, 2016, we received your correspondence, dated January 10, 2016, filed with the Revdex.com You stated that you established a DISH Network account in your name to provided service for your mother in her residenceShe later was moved to a nursing homeShe was unable to retain the service and the account was disconnectedYou were charged an early termination fee and the $account balance was sent to collectionsYou requested that the matter be resolved In our January 14, 2016, email correspondence, I offered to waive your early termination fee as a courtesyYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
June 7, Mr*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com You said that you were quoted a set price for the duration of your commitment, but your rate was subsequently raised When we spoke, I advised you that a review of your sales call revealed that our sales agent explained that your new customer promotional pricing would end after your first months. He provided you with your rate after the credits rolled off, and the month that they would do so While we regret any confusion, we are unable to waive your 24-month commitment for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
December 11,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 9, 2015, we received your correspondence, dated December 8, 2015, filed with the Revdex.com
You indicated
that you are dissatisfied with your DISH Network service and as a result, you disconnected your servicePer the terms of your contractual agreement, you were charged a $early termination feeYour attempts to obtain a refund were unsuccessful and the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and refunded
When we spoke today, I confirmed that a $refund was issued on December 9, I also verified that your account was restarted as of December 3, 2015, with the Welcome Pack programming packageYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 18, 2015/07/23) */
July 21,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your complaint, dated July 16, 2015,
filed with the Revdex.com
You maintain that are being overcharged because you are not receiving the monthly rate of $that you were quoted
Your service was activated on January 21, 2015, with a 24-month commitmentYou subscribe to the America's Top package, which is normally $a monthBecause your promotion includes a $discount for the first months of service, the package price is reduced to $However, you also subscribe to a monthly DVR service fee of $and a monthly *** receiver fee of $7.00, which brings your total monthly rate to $plus taxOur records show that a sales confirmation email detailing the terms and conditions of your promotion and our pricing was sent to ***@GMAIL.COM on July 20,
A review of the sales call on January 20, 2015, found that the sales agent told you that your monthly rate would be $and $including taxA payment of $for the first month of service was applied to your credit card account on the same day
Your promotion also included Showtime, Starz and Encore, as well as Blockbuster @Home free for three months and the Protection Plan free for six monthsSince these services were not removed when the promotional offer ended on April 20, 2015, you began to be billed a total of $a month for these services
Our records reveal that Starz, Encore and Blockbuster @Home were removed on June 10, Since you chose to keep Showtime, you are being billed $a monthAdditionally, you are being billed $for the Protection Plan because the free offer ended on July 20, This brings your total monthly rate to $plus tax
When I spoke with you by phone on July 17, 2015, I advised you that the monthly rate is correct for the service that you subscribe to; therefore, we are unable to honor your request to provide a refundIf you choose to disconnect your service, the early termination fee will be validYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 20, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and I discussed the issue and she stated she heard a recording multiple times stating someone told me of a $charge , I asked if I could hear it, she replied smartly only with a subpoena and that it! I want my service resolved and I will send back the equipment pay bill to date and say goodbye forever, and the bad publicity will always be felt and communicatedI am stopping service as soon as they tell the truth of the no charge for equipment, install, then they added an insurance of $on top of it all, this must be stopped it is this kind of bossiness to the working class that destroyed our economy
Final Business Response /* (4000, 22, 2015/08/17) */
August 6,
Mr*** Lee ***
French Creek Rd
Shingle Springs, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the Revdex.com
You expressed further concern with your monthly chargesYou continue to dispute the early termination fee to disconnect your service
As previously advised, the sales call recording from January 20, 2015, confirmed that you were given the correct pricing information of $plus taxWe regret that you do not agree with our findings
In order to receive the account records requested, we require that a subpoena be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box
Englewood, CO XXXXX
Attn: Subpoena Request
We are unable to honor your request to waive the 24-month commitmentAn early termination fee will be applied if your service is disconnected before your term commitment is fulfilled
You also mentioned that you are being charged $for the Protection PlanIn my previous letter, I advised you that your promotion included the Protection Plan free for six monthsThe Protection Plan was automatically removed from your account on July 21, An $credit was applied to your account for the future services not received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I do not agree with her version, I accept the resolution put forth Ihave tried to contact her regarding this but, per usual, all I get is voicemail I do not know what the next step is and have questions to ask her I do not know what happens next.Can someone from Revdex.com, preferably *** *** my specialist please contact me?
Sincerely,
December 15,
*** *** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***4***
Dear Ms***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You maintain that you
were not told that the advertisement to record up to six shows included our PrimeTime Anytime option
Your service was activated on December 7, 2015, with a 24-month commitment
The Hopper is a three-tuner HD DVR, which can record up to three channels and/or play them back from any room in the homeHowever, you are only able to access two of the Hopper tuners while the Prime Time Anytime function is enabled, as this function records all four networks (ABC, CBS, Fox, and NBC) in HD (if available) during Prime Time hours
Our records show that you declined our offer to provide a Super *** to include two additional tunersYou also declined a one-time credit of $
When I spoke with you by phone on December 14, 2015, I advised you that I waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 7, 2015/10/06) */
September 30,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 23, 2015,
filed with the Revdex.com
You maintain that you were to pay $per month for the first year but you have been billed $Therefore, you requested a refundYou also indicated that you have experienced ongoing technical issues
A review of this account reveals that you enrolled in the Digital Home Advantage iPad promotionYou accepted a free iPad with a two-year commitment instead of the introductory price offerI have enclosed a copy of the agreementYou were not overbilled and no refund is due
When I spoke with you by telephone today, you said that you do not have an iPadOur records show that an iPad was shipped on August 12, 2013, and there is no previous record of any contact from you concerning the delivery of the iPad
We do not have a record of any ongoing technical issues reported
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know many people that did tell me the same,thing happened to them to your unreliable companyIt you aren't going to admit this company is a Rip off then please listen to the consumer! I have many records showing and witnesses showing how many times I calledI am not,going to get ripped for the lies so I'm will I,g to compromise since I'm the better personI feel that either way I'm going to get screwed because they refuse to give me credit for the first yr And second at least out of the yrs that they threaten you with at least a year's time it Didnt workIt would go out -times per dayI again had a professional come in and it was hooked up wrongNot once did dish offer to come out and when I asked them,to,they refusedI would like at,least half my money back, because when I,would say I would not like dish anymore they would tell me that they would come after me threaten meAnd even now it's non stop phone calls harassing me,to,come,back and saying rude things.like I said I'm the better person so I feel I should be compensated something
Final Consumer Response /* (3000, 20, 2015/10/22) */
Are you guys and dish not reading what I wroteThey failed to give me a signed contract until now, which isn't even my signatureI have been told many of the employees sign them themselves because it's an electronic thingI am willing to compromiseHow do they have a right and I don'tI am not done with this yet
Final Business Response /* (4000, 24, 2015/10/26) */
October 23,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com
You continue to dispute your DISH Network bill and now you even dispute the signature on the Digital Home Advantage (DHA) iPad 24-month agreement
Your billing issues have previously been addressed and explainedPlease refer to my prior correspondence
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at ***@yahoo.com on August 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a penAs a result, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on August 8, The copy that you received is a printout of the information from the electronic device
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/05) */
May 1,
Ms*** ***
*** *** StE
***, *** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 21, 2015, we received your complaint, dated April 16, 2015, filed with the
Revdex.com
I unsuccessfully attempted to contact you at (***) ***-*** on April and 28, 2015, and on May 1, I left three messages
You indicated that you were supposed to have a bundled account for DISH Network and Windstream service, but when the bill increased you discovered that the services were unbundledAlthough your service was supposed to be rebundled, it wasn't and you disconnected itYou disputed DISH Network's enforcement of the early termination fee
Our records reveal Windstream declined the bundled account and you were no longer eligible for bundled billingTherefore, a new direct billing DISH Network account was established
Since I was unable to locate your Digital Home Advantage agreement, I removed the $early termination feeI also submitted a refund for $for service charges that were reversed
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
April 29, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.com You maintain that when you moved, you were offered a two-year price guarantee but your rate has increasedYou also mentioned issues that were previously addressed and resolved A review of your call on February 2, 2015, shows you were offered a $monthly credit for two years with no contractAdditionally, because the call was disconnected, you called back and another agent provided you with an additional $monthly credit for monthsNeither of these offers were a price guarantee--they were offers for monthly courtesy credits We experienced a price increase in February and your programming package price was increased by $When you contacted us on March 7, 2016, the agent you spoke with offered you a $monthly credit until February 2017, but the credits have not appeared on your last three billing statementsI applied a $lump-sum credit for those bills and a $monthly credit for the next nine months to satisfy the agent’s offer Please note that these courtesy credits are not a price guarantee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Dear Ms***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the Revdex.comYou stated that you recently purchased a residence that had a DISH Network satellite dish on the propertyYou contacted DISH Network and you asked that the
satellite dish be removedYou were informed that this was not a service we offerYou disagree with this policy and you requested that the equipment be removed or that you be reimbursed for the cost of the removalWhen we spoke on February 23, 2016, I explained that when a customer purchase service, they authorize the installation of the equipment in questionOnce this equipment is installed it becomes the property owner’s and is no longer DISH Network’s responsibilityThe removal of the equipment should have been negotiated with the purchase of the propertyDish Network is unable to assist you with this matterIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Tell us why here...September 6, 2016 Dear Ms***: On August 26, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com. You said that when you placed your order for our service, you did so with the understanding that you
would receive Globo TVHowever, after the installation took place, you found that you didn’t have Globo TVWhen you called in, you were advised of the cost which conflicted with the rate you were quotedYou disconnected your account and ask that we waive the early termination fee A review of your account reveals that you placed your order for our service through I Dish.com (###-###-####)I forwarded a copy of your complaint to them for reviewWhen we spoke by phone, I told you that I had waived the balance of $Your DISH Network account now has a zero balanceYou told me that you are satisfied with this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
*** *** ***
XXX XX X/***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 10, 2015, we received your complaint, dated June 9, 2015, filed with the
Revdex.com
You indicated that DISH Network was unwilling to resolve your technical issues and requested to have your 24-month commitment waived
I attempted to reach you at (XXX) XXX-XXXX on June 10, 11, and 12, 2015, and I left three voicemails
In my last message I advised you that our records indicate that we were contacted concerning technical issues on June 4, 2015, and a technician was scheduled for June 5, We received another call on June 6, 2015, and another technician was scheduled for June 7, We have received no further calls for troubleshooting since
Because your account has been active for so long, I made an exception and waived your 24-month commitment; however, our records indicate that your technical issues have most likely been resolved
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
July 13, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On July 6, 2017, we received your complaint, dated July 5, 2017, filed with the Revdex.com You said that you received incorrect information during the initiation of your DISH Network account. You also indicated that you experienced technical difficulties with your leased receiver. You requested to have your balance waived and to receive compensation for your installation I attempted to reach you at *** *** on July 10, 2017, and I left a voicemail. I also emailed you at *** You replied to my email that you were not interested in negotiating and you requested a reply. As such, I emailed you my response to your complaint A review of your account shows that your early termination fee was waived on June 19, 2017. As your sale was completed in person and by an independent retailer, we were unable to verify what information you were provided, so an exception was made I reviewed your June 19, 2017, call and found that you agreed to pay the $equipment return fee and charges for service rendered. As such, I am unable to waive your balance In my email, I advised you that I could open a damage claim to investigate the alleged damage done during your installation and I requested that you contact me if you wish to do so If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
Initial Business Response /* *** ** *** */
April 27,
Mr*** Buttler
McBulo Dr
Liberty, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear MrButtler:
On April 23, 2015, we received your correspondence, dated April 22, 2015, filed with
the Revdex.com
You stated that you disconnected your DISH Network service in January as a result of the Fox takedownYou were billed for an early termination fee and equipment return feesYou were provided a copy of your contractYou indicated that you did not sign the contract you were providedYou requested that your early termination fee and return shipping fees be waivedAdditionally, you would like a prorated refund for your last payment
When we spoke on March 23, 2015, I agreed to waive your early termination feeI removed the equipment return shipping fees and issued a refund for $You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 28, Mr*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou said that DISH Network charged you for an unreturned receiver but you didn’t receive a box and label in which to return your equipmentYou expressed concern regarding the charges on your accountWhen we spoke I informed you that you have not been charged for service past September 18, I told you that I will send another box and label, and I have also removed the fee, leaving a zero balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (*** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
December 27, Dear Ms***: On December 16, 2016, we received your complaint, dated December 19, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early
termination feeYou did not authorize this charge and you did not authorize any contract extensionYou requested that the early termination fee be refunded In my December 24, 2016, email correspondence with Mr***, I informed him that he accepted the new contract when an additional Joey receiver was added to the account in May However, the contract in question is not currently available, so as a courtesy, I agreed to waive the early termination feeI have also issued a $refundMr*** accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/07/10) */
July 1,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 25, 2015, we received your correspondence, dated June 24, 2015,
filed with the Revdex.com
You maintain you were told you had a 30-day satisfaction guarantee and you disputed the early termination fee
I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on June and 26, 2015, and July 1, I left one voice messageOn two occasions there was no option to leave a messageThese contact numbers are listed on your account and your correspondence
Our records show that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Dish One LLC, an independent retailerPlease note that DISH Network does not offer a grace period to cancel service without a penaltyThe DHA agreement discloses that if the service is disconnected for any reason prior to the promotional fulfillment date, an early termination fee will applyA copy of your signed DHA agreement was sent to you at ***@yahoo.com on May 29, (the date of installation)I have enclosed a second copy for your records
On June 3, 2015, you reported that your children were unhappy with the service and that the remote control was complicatedOn this date we offered to exchange the Hopper and *** equipment with another modelWe also offered to change your program packageYou declined these offersDuring the call you were informed of the term commitment and your service remained activeWe have no record that you reported concerns with the picture quality
Per your request, the service was disconnected on June 21, Because your service was disconnected prior to the promotional fulfillment date, an early termination fee of $was appliedOur early termination fees and 24-month commitments are an attempt to recoup some of our cost and losses we incur when acquiring a new customerIn your case, you received a free installation, free equipment, free activation, and free and discounted programmingNevertheless, I made an exception and reversed the early termination fee from your account
Your concern regarding the sale of your service will be shared with the appropriate personnel for internal reviewWe regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi Christina,
Feel free to reach out againI did receive your message and thank you for following upI apologize for mis-representation of the service contract at the time of sale by your contractorNone the less, I feel that the right decision was taken by you and your company upon your reviewPlease mail me a copy of the negated charges at your convenience
Sincerely,
*** ***
August 3, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On July 26, 2017, we received your complaint, dated July 24, 2017, filed with the Revdex.com You disputed the early termination fee associated with your DISH Network account. You also expressed concern about the level of customer service you received When we spoke, I informed you that DISH Network incurs certain costs when installing and initiating new accounts. The 24-month commitment and early termination fee are our way to recover some of that cost. While we regret that you do not agree, we are unable to waive your early termination fee You also disputed DISH Network’s equipment return policies. As I explained, you leased the equipment associated with your account and agreed to return all leased equipment upon the disconnection of your service. Because the equipment is linked to your information and you will be charged unreturned equipment fees if we do not receive your leased equipment, I recommended that you return your equipment rather than leave it for the next tenant We sincerely regret that your experience did not meet your expectations. Your feedback will be used to improve our agents’ interactions with our customers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It may be "industry-wide practice" to charge a fee for a technician visit but this is the FIRST that we've ever experienced such a request for ANY service, particularly for any service where we are FORCED to have minimal choices - yes damn near a monopoly, and we ARE being charged ridiculous fees for such service - of which we pay automatically on time
Sincerely,
*** ***
January 20, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On January 13, 2016, we received your correspondence, dated January 10, 2016, filed with the Revdex.com You stated that you established a DISH Network account in your name to provided service for your mother in her residenceShe later was moved to a nursing homeShe was unable to retain the service and the account was disconnectedYou were charged an early termination fee and the $account balance was sent to collectionsYou requested that the matter be resolved In our January 14, 2016, email correspondence, I offered to waive your early termination fee as a courtesyYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
June 7, Mr*** *** *** *** *** *** ** ***
Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On June 2, 2016, we received your complaint, dated June 1, 2016, filed with the Revdex.com You said that you were quoted a set price for the duration of your commitment, but your rate was subsequently raised When we spoke, I advised you that a review of your sales call revealed that our sales agent explained that your new customer promotional pricing would end after your first months. He provided you with your rate after the credits rolled off, and the month that they would do so While we regret any confusion, we are unable to waive your 24-month commitment for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Complaint: ***
I am rejecting this response because: They have restored nfl red zone but not through nfl network
Sincerely,
*** ***
December 11,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 9, 2015, we received your correspondence, dated December 8, 2015, filed with the Revdex.com
You indicated
that you are dissatisfied with your DISH Network service and as a result, you disconnected your servicePer the terms of your contractual agreement, you were charged a $early termination feeYour attempts to obtain a refund were unsuccessful and the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and refunded
When we spoke today, I confirmed that a $refund was issued on December 9, I also verified that your account was restarted as of December 3, 2015, with the Welcome Pack programming packageYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 18, 2015/07/23) */
July 21,
***
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your complaint, dated July 16, 2015,
filed with the Revdex.com
You maintain that are being overcharged because you are not receiving the monthly rate of $that you were quoted
Your service was activated on January 21, 2015, with a 24-month commitmentYou subscribe to the America's Top package, which is normally $a monthBecause your promotion includes a $discount for the first months of service, the package price is reduced to $However, you also subscribe to a monthly DVR service fee of $and a monthly *** receiver fee of $7.00, which brings your total monthly rate to $plus taxOur records show that a sales confirmation email detailing the terms and conditions of your promotion and our pricing was sent to ***@GMAIL.COM on July 20,
A review of the sales call on January 20, 2015, found that the sales agent told you that your monthly rate would be $and $including taxA payment of $for the first month of service was applied to your credit card account on the same day
Your promotion also included Showtime, Starz and Encore, as well as Blockbuster @Home free for three months and the Protection Plan free for six monthsSince these services were not removed when the promotional offer ended on April 20, 2015, you began to be billed a total of $a month for these services
Our records reveal that Starz, Encore and Blockbuster @Home were removed on June 10, Since you chose to keep Showtime, you are being billed $a monthAdditionally, you are being billed $for the Protection Plan because the free offer ended on July 20, This brings your total monthly rate to $plus tax
When I spoke with you by phone on July 17, 2015, I advised you that the monthly rate is correct for the service that you subscribe to; therefore, we are unable to honor your request to provide a refundIf you choose to disconnect your service, the early termination fee will be validYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 20, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and I discussed the issue and she stated she heard a recording multiple times stating someone told me of a $charge , I asked if I could hear it, she replied smartly only with a subpoena and that it! I want my service resolved and I will send back the equipment pay bill to date and say goodbye forever, and the bad publicity will always be felt and communicatedI am stopping service as soon as they tell the truth of the no charge for equipment, install, then they added an insurance of $on top of it all, this must be stopped it is this kind of bossiness to the working class that destroyed our economy
Final Business Response /* (4000, 22, 2015/08/17) */
August 6,
Mr*** Lee ***
French Creek Rd
Shingle Springs, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the Revdex.com
You expressed further concern with your monthly chargesYou continue to dispute the early termination fee to disconnect your service
As previously advised, the sales call recording from January 20, 2015, confirmed that you were given the correct pricing information of $plus taxWe regret that you do not agree with our findings
In order to receive the account records requested, we require that a subpoena be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box
Englewood, CO XXXXX
Attn: Subpoena Request
We are unable to honor your request to waive the 24-month commitmentAn early termination fee will be applied if your service is disconnected before your term commitment is fulfilled
You also mentioned that you are being charged $for the Protection PlanIn my previous letter, I advised you that your promotion included the Protection Plan free for six monthsThe Protection Plan was automatically removed from your account on July 21, An $credit was applied to your account for the future services not received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***