Initial Business Response /* (1000, 4, 2015/04/23) */
April 21,
Ms*** ***
*** S*** Ave
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your correspondence, dated April 17, 2015, filed
with the Revdex.com
You stated that you have experienced ongoing signal loss with your DISH Network serviceThe technician visits previously provided have not resolved the matterYou would like the problem fixed and you requested credit for the time that you have been without service
When we spoke today, you declined to schedule another technician visitI confirmed that you were provided a $credit on April 16, 2015, for the time that you were without serviceAdditionally, I waived your current contract commitmentI will be happy to schedule a technician visit should you change your mind
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...September 22, 2016 Dear Mr***: On September 12, 2016, we received your complaint, dated September 10, 2016, filed with the Revdex.com. You requested to have your early termination fee waived because you are moving out of the
countryYou also stated that you were informed you could have a Spanish and English package combined, but subsequently you were told that DISH Network did not offer that. When I spoke with you, I informed you that you could have an English package with a Spanish add-on, but your monthly cost would increase You stated that you will be sending me documents regarding your move to have your account canceled without an early termination feeI advised you that once I receive them, I will contact you for possible resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***
Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
December 28, Mr*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou said that DISH Network charged you for an unreturned receiver but you didn’t receive a box and label in which to return your equipmentYou expressed concern regarding the charges on your accountWhen we spoke I informed you that you have not been charged for service past September 18, I told you that I will send another box and label, and I have also removed the fee, leaving a zero balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (*** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
Initial Business Response /* (1000, 7, 2015/10/06) */
September 30,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 23, 2015,
filed with the Revdex.com
You maintain that you were to pay $per month for the first year but you have been billed $Therefore, you requested a refundYou also indicated that you have experienced ongoing technical issues
A review of this account reveals that you enrolled in the Digital Home Advantage iPad promotionYou accepted a free iPad with a two-year commitment instead of the introductory price offerI have enclosed a copy of the agreementYou were not overbilled and no refund is due
When I spoke with you by telephone today, you said that you do not have an iPadOur records show that an iPad was shipped on August 12, 2013, and there is no previous record of any contact from you concerning the delivery of the iPad
We do not have a record of any ongoing technical issues reported
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know many people that did tell me the same,thing happened to them to your unreliable companyIt you aren't going to admit this company is a Rip off then please listen to the consumer! I have many records showing and witnesses showing how many times I calledI am not,going to get ripped for the lies so I'm will I,g to compromise since I'm the better personI feel that either way I'm going to get screwed because they refuse to give me credit for the first yr And second at least out of the yrs that they threaten you with at least a year's time it Didnt workIt would go out -times per dayI again had a professional come in and it was hooked up wrongNot once did dish offer to come out and when I asked them,to,they refusedI would like at,least half my money back, because when I,would say I would not like dish anymore they would tell me that they would come after me threaten meAnd even now it's non stop phone calls harassing me,to,come,back and saying rude things.like I said I'm the better person so I feel I should be compensated something
Final Consumer Response /* (3000, 20, 2015/10/22) */
Are you guys and dish not reading what I wroteThey failed to give me a signed contract until now, which isn't even my signatureI have been told many of the employees sign them themselves because it's an electronic thingI am willing to compromiseHow do they have a right and I don'tI am not done with this yet
Final Business Response /* (4000, 24, 2015/10/26) */
October 23,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com
You continue to dispute your DISH Network bill and now you even dispute the signature on the Digital Home Advantage (DHA) iPad 24-month agreement
Your billing issues have previously been addressed and explainedPlease refer to my prior correspondence
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at ***@yahoo.com on August 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a penAs a result, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on August 8, The copy that you received is a printout of the information from the electronic device
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Ms***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the Revdex.comYou stated that you recently purchased a residence that had a DISH Network satellite dish on the propertyYou contacted DISH Network and you asked that the
satellite dish be removedYou were informed that this was not a service we offerYou disagree with this policy and you requested that the equipment be removed or that you be reimbursed for the cost of the removalWhen we spoke on February 23, 2016, I explained that when a customer purchase service, they authorize the installation of the equipment in questionOnce this equipment is installed it becomes the property owner’s and is no longer DISH Network’s responsibilityThe removal of the equipment should have been negotiated with the purchase of the propertyDish Network is unable to assist you with this matterIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/11/04) */
November 3,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 26, 2015, we received your correspondence, dated October 23, 2015,
filed with the Revdex.com
You said that a technician installed a black gadget on the back of your receiver which caused files from your personal computer to be erasedYou requested a technician visit for the removal of the gadget
I attempted to reach you at (XXX) XXX-XXXX on October 28, 2015, and November and 3, I left three voice messages
Our records show that a HD DVR receiver was installed with a surge protector on October 14,
If a sling adaptor, HDMI cable or Ethernet was connected to the DISH Network receiver the connection will not affect files on a personal computerI regret any confusion
A technician is not required to remove the connection from the receiver
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
Please see attachment
Final Business Response /* (4000, 9, 2015/11/13) */
November 10,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your rebuttal, dated November 9, 2015, filed with the Revdex.com
You said your issue was resolved when you hired someone to retrieve files from your personal computerYou requested compensation for the cost
Please note that any cable or surge protector connected to the back of the receiver will not affect files on a personal computerTherefore, we are unable to provide you with the compensation you requested
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/11/25) */
From: Selena LeDoux
Sent: Wednesday, November 25, XXXX XX:XX AM
To: Sonia Casillas
Subject: FW: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
From: ***@comcast.net (mailto:***@comcast.net)
Sent: Monday, November 16, XXXX X:XX PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
This is to inform you that this case has been corrected when we hired a specialist to take a look of the problemWe will send the bill of the technician who solved the computer problem
Thank you,
C***
________________________________________
Complaint ID#: XXXXXXXX
Business Name: DISH Network, LLC
Your Revdex.com has received a response to your recent rebuttal regarding the above-mentioned case
Please review their response and advise us of your position on the matter by (November 26, )Please be sure to indicate whether or not all of your issues have been addressed and/or if there are any NEW issues that have not yet been addressed by the companyIf we do not hear back from you, we will assume you are satisfied and will close your complaint
We encourage you to use our ONLINE COMPLAINT system to respondThe following URL (website address) will take you directly to this complaintYou will be able to enter your response directly on our website:
https://denver.app.Revdex.com.org/complaintreply/c
Use the following to login:
Case ID: XXXXXXXX
Password: ***
Sincerely,
Trade Practices Specialist
Trade Practice Specialist
***@denver.Revdex.com.org
-
XXX XXX-XXXXFax
Always use a Revdex.com Accredited Business first...visit findacompany.org for the Trust and Integrity you deserve in a business!
June 13, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms
***: On June 9, 2016, we received your complaint, dated June 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 9, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that a tenant installed a satellite dish on your property and you would like to have it removed First, we need to establish who completed the installationIf we did the installation directly, I can send a technician to your home for $to have the satellite dish removed; however, they would leave the foot plate attached to the roofIf the installation was not completed by DISH Network directly, we ask that you contact the company responsible for the installation If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the DISH TV response is not accurate.I am pleased that Dish TV has given me a refund for the $fee but it never should have been charged in the first place and was obtained dishonestly.The website www.dishpromotions.com (Sterling Commerce Group) indicated that both the $fee paid to DISH TV and the $fee (paid to Sterling) were being applied because of my alleged deficient credit score. I subsequently checked my credit score which is 728. There was deception on the part of www.dishpromotions.com to obtain both of a fee for themselves and a fee for DISH TV and that these two companies are working 'hand in glove' to obtain extra money.Finally the DISH TV representative has no idea what the agent at dishpromotions told me on the phone These are different companies. However I only came to understand this after I lodged a complaint. On the phone dishpromotions told me that all of the money being charged was going to DISH TV
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It may be "industry-wide practice" to charge a fee for a technician visit but this is the FIRST that we've ever experienced such a request for ANY service, particularly for any service where we are FORCED to have minimal choices - yes damn near a monopoly, and we ARE being charged ridiculous fees for such service - of which we pay automatically on time
Sincerely,
*** ***
Initial Business Response /* *** ** *** */
April 27,
Mr*** Buttler
McBulo Dr
Liberty, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear MrButtler:
On April 23, 2015, we received your correspondence, dated April 22, 2015, filed with
the Revdex.com
You stated that you disconnected your DISH Network service in January as a result of the Fox takedownYou were billed for an early termination fee and equipment return feesYou were provided a copy of your contractYou indicated that you did not sign the contract you were providedYou requested that your early termination fee and return shipping fees be waivedAdditionally, you would like a prorated refund for your last payment
When we spoke on March 23, 2015, I agreed to waive your early termination feeI removed the equipment return shipping fees and issued a refund for $You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/22) */
May 8,
Mr*** ***
*** *** Dr
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the RevDex.com
You maintain that your DISH Network service was bundled with *** without your permissionYou indicated that you were only inquiring about a bundle and you never gave authorization for itYou requested that the balance owed on your DISH Network account be reversed, and a refund for half of the monies paid to DISH Network
Your DISH Network service was initially activated on December 12, 2008, through account number ***
Please be advised that in order for a service to be bundled, the request must be made to the partner (***)They will then make the bundle request to DISH Network and all of our service charges are sent to them for billing purposes
As *** and DISH Network are separate companies, we are unable to access their billing records to verify their chargesAs a result, you will have to contact them directly regarding your billing concerns
A review of your account found that your service was only bundled with *** for the month of November Our records confirm that the service was unbundled on November 23,
Once your DISH Network service was unbundled (November 23, 2009) with ***, a new DISH Network-only account (***) was established and we began to bill you directly for our servicesYour service was disconnected on March 6, 2011, for non-paymentYour account was left with an unpaid balance of $
When I spoke with you by phone on May 7, 2015, I advised you that I reversed the balance, leaving your account at zeroThe zero balance will be updated with the collection agency
We are unable to honor your refund request as the monies that you paid were for services provided
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: *** / Boulder Revdex.com
*** *** St
***, *** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/10) */
August 5,
*** *** ** ***
*** *** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 30, 2015, we received your complaint, dated July 29,
2015, filed with the Revdex.com
You indicated that you have not received boxes to return the leased equipment after you made several requests
When I spoke with you by phone on August 4, 2015, I advised you that the leased receivers (models 322) on your account are obsolete; therefore, they do not need to be returnedI apologize that this information was not previously provided
Please be assured that you will not incur any unreturned equipment fees
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 27, Dear Ms***: On December 16, 2016, we received your complaint, dated December 19, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early
termination feeYou did not authorize this charge and you did not authorize any contract extensionYou requested that the early termination fee be refunded In my December 24, 2016, email correspondence with Mr***, I informed him that he accepted the new contract when an additional Joey receiver was added to the account in May However, the contract in question is not currently available, so as a courtesy, I agreed to waive the early termination feeI have also issued a $refundMr*** accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
April 29, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.com You maintain that when you moved, you were offered a two-year price guarantee but your rate has increasedYou also mentioned issues that were previously addressed and resolved A review of your call on February 2, 2015, shows you were offered a $monthly credit for two years with no contractAdditionally, because the call was disconnected, you called back and another agent provided you with an additional $monthly credit for monthsNeither of these offers were a price guarantee--they were offers for monthly courtesy credits We experienced a price increase in February and your programming package price was increased by $When you contacted us on March 7, 2016, the agent you spoke with offered you a $monthly credit until February 2017, but the credits have not appeared on your last three billing statementsI applied a $lump-sum credit for those bills and a $monthly credit for the next nine months to satisfy the agent’s offer Please note that these courtesy credits are not a price guarantee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
December 28, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 27, 2017, we received your complaint, dated December 26, 2017, filed with the Revdex.com You said that you were experiencing ongoing technical issues and you requested your DISH Network account be disconnected without an early termination fee At the time we spoke, you had an equipment upgrade scheduled for December 29, 2017. We agreed to complete the upgradeI agreed that, if you’re still experiencing issues afterwards, I would waive your 24-month commitmentWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (*** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
December 11,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 9, 2015, we received your correspondence, dated December 8, 2015, filed with the Revdex.com
You indicated
that you are dissatisfied with your DISH Network service and as a result, you disconnected your servicePer the terms of your contractual agreement, you were charged a $early termination feeYour attempts to obtain a refund were unsuccessful and the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and refunded
When we spoke today, I confirmed that a $refund was issued on December 9, I also verified that your account was restarted as of December 3, 2015, with the Welcome Pack programming packageYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
June 1, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On May 25, 2016, we received your complaint, dated May 20, 2016, filed with the Revdex.com You said that your monthly rate was not what was advertised When we spoke, I advised you that the promotional price to which you refer is for your core programming package only. You currently subscribe to our America’s Top package, which is regularly $per month. You are receiving a monthly $credit which reduces that price to $per monthHowever, you also have DVR service for $per month plus a Super Joey at $per month and two Joeys at $per month. These additional services and equipment fees, less a monthly $credit for automatic payments and e-billing, brings your monthly rate to $including tax You also stated that you were advised that you would receive the DISH Movie Pack included in your current price. As I explained, I reviewed all the calls on your account and I could not find any instance where you were misinformed. At various times, you indicated that you were told your total monthly rate would be between $to $107.99, including the Movie PackAt no point were you advised incorrectlyThe DISH Movie Pack was free for your first three months and $per month thereafter. You also received a sales confirmation email that advised you of your monthly rate with a breakdown of your charges As I was unable to find that any misinformation was provided, we are unable to honor your request for monthly adjustments; however, as a courtesy, I added the DISH Movie Pack and a monthly $credit for eight months to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 28, 2016, filed with the Revdex.comYou expressed concern about the following issues: Billing24-month commitmentCustomer serviceYou initiated your service under a new customer promotion. Each monthly bill provided you with a countdown of your remaining monthly credits. As I advised you in my previous response, you were advised during your sales call about the terms and conditions of DISH Network servicePlease note that Infinity Sales is an independent company that sells DISH Network service--they do not provide a product of their own. Infinity Sales agents provide this information during their opening greeting.While we regret that you do not agree with our response, as you agreed to the terms of our Digital Home Advantage agreement and as you received the benefits of the agreement, we are unable to waive your early termination fee.Our records indicate that we received your equipment on January 14, 2016.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because:
I did not authorize my debit card to be usedIt was a card ending in ***Someone at some point changed itI also don't understand why this was sent to collections and yet collected from my debit cardA letter has come in the mail from a collector trying to collect this and I am constantly getting callsBut yet my account was debited for thisAgain this was not my account and being a authorized user to make a change does not make this account mineI do not agree with this and I am currently disputing it with my bank
Sincerely,
** *** ***
Complaint: ***
I am rejecting this response because: My message do not show any attachments so I cannot view the agreement
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/04/23) */
April 21,
Ms*** ***
*** S*** Ave
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your correspondence, dated April 17, 2015, filed
with the Revdex.com
You stated that you have experienced ongoing signal loss with your DISH Network serviceThe technician visits previously provided have not resolved the matterYou would like the problem fixed and you requested credit for the time that you have been without service
When we spoke today, you declined to schedule another technician visitI confirmed that you were provided a $credit on April 16, 2015, for the time that you were without serviceAdditionally, I waived your current contract commitmentI will be happy to schedule a technician visit should you change your mind
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Tell us why here...September 22, 2016 Dear Mr***: On September 12, 2016, we received your complaint, dated September 10, 2016, filed with the Revdex.com. You requested to have your early termination fee waived because you are moving out of the
countryYou also stated that you were informed you could have a Spanish and English package combined, but subsequently you were told that DISH Network did not offer that. When I spoke with you, I informed you that you could have an English package with a Spanish add-on, but your monthly cost would increase You stated that you will be sending me documents regarding your move to have your account canceled without an early termination feeI advised you that once I receive them, I will contact you for possible resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, *** ***
Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT###-###-####
December 28, Mr*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint # *** *** Dear Mr
***: On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.comYou said that DISH Network charged you for an unreturned receiver but you didn’t receive a box and label in which to return your equipmentYou expressed concern regarding the charges on your accountWhen we spoke I informed you that you have not been charged for service past September 18, I told you that I will send another box and label, and I have also removed the fee, leaving a zero balance on your accountIf there are further questions or concerns about this issue, please feel free to contact me at (*** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT (*** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
Initial Business Response /* (1000, 7, 2015/10/06) */
September 30,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 23, 2015,
filed with the Revdex.com
You maintain that you were to pay $per month for the first year but you have been billed $Therefore, you requested a refundYou also indicated that you have experienced ongoing technical issues
A review of this account reveals that you enrolled in the Digital Home Advantage iPad promotionYou accepted a free iPad with a two-year commitment instead of the introductory price offerI have enclosed a copy of the agreementYou were not overbilled and no refund is due
When I spoke with you by telephone today, you said that you do not have an iPadOur records show that an iPad was shipped on August 12, 2013, and there is no previous record of any contact from you concerning the delivery of the iPad
We do not have a record of any ongoing technical issues reported
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know many people that did tell me the same,thing happened to them to your unreliable companyIt you aren't going to admit this company is a Rip off then please listen to the consumer! I have many records showing and witnesses showing how many times I calledI am not,going to get ripped for the lies so I'm will I,g to compromise since I'm the better personI feel that either way I'm going to get screwed because they refuse to give me credit for the first yr And second at least out of the yrs that they threaten you with at least a year's time it Didnt workIt would go out -times per dayI again had a professional come in and it was hooked up wrongNot once did dish offer to come out and when I asked them,to,they refusedI would like at,least half my money back, because when I,would say I would not like dish anymore they would tell me that they would come after me threaten meAnd even now it's non stop phone calls harassing me,to,come,back and saying rude things.like I said I'm the better person so I feel I should be compensated something
Final Consumer Response /* (3000, 20, 2015/10/22) */
Are you guys and dish not reading what I wroteThey failed to give me a signed contract until now, which isn't even my signatureI have been told many of the employees sign them themselves because it's an electronic thingI am willing to compromiseHow do they have a right and I don'tI am not done with this yet
Final Business Response /* (4000, 24, 2015/10/26) */
October 23,
*** *** ***
** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 22, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com
You continue to dispute your DISH Network bill and now you even dispute the signature on the Digital Home Advantage (DHA) iPad 24-month agreement
Your billing issues have previously been addressed and explainedPlease refer to my prior correspondence
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to you at ***@yahoo.com on August 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic tablet to signPlease note that as the signature is gathered on an electronic tablet, the electronic stylus or finger swipe used may not track as quickly as a penAs a result, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on August 8, The copy that you received is a printout of the information from the electronic device
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Ms***: On February 23, 2016, we received your correspondence, dated February 22, 2016, filed with the Revdex.comYou stated that you recently purchased a residence that had a DISH Network satellite dish on the propertyYou contacted DISH Network and you asked that the
satellite dish be removedYou were informed that this was not a service we offerYou disagree with this policy and you requested that the equipment be removed or that you be reimbursed for the cost of the removalWhen we spoke on February 23, 2016, I explained that when a customer purchase service, they authorize the installation of the equipment in questionOnce this equipment is installed it becomes the property owner’s and is no longer DISH Network’s responsibilityThe removal of the equipment should have been negotiated with the purchase of the propertyDish Network is unable to assist you with this matterIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 5, 2015/11/04) */
November 3,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 26, 2015, we received your correspondence, dated October 23, 2015,
filed with the Revdex.com
You said that a technician installed a black gadget on the back of your receiver which caused files from your personal computer to be erasedYou requested a technician visit for the removal of the gadget
I attempted to reach you at (XXX) XXX-XXXX on October 28, 2015, and November and 3, I left three voice messages
Our records show that a HD DVR receiver was installed with a surge protector on October 14,
If a sling adaptor, HDMI cable or Ethernet was connected to the DISH Network receiver the connection will not affect files on a personal computerI regret any confusion
A technician is not required to remove the connection from the receiver
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
Please see attachment
Final Business Response /* (4000, 9, 2015/11/13) */
November 10,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your rebuttal, dated November 9, 2015, filed with the Revdex.com
You said your issue was resolved when you hired someone to retrieve files from your personal computerYou requested compensation for the cost
Please note that any cable or surge protector connected to the back of the receiver will not affect files on a personal computerTherefore, we are unable to provide you with the compensation you requested
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/11/25) */
From: Selena LeDoux
Sent: Wednesday, November 25, XXXX XX:XX AM
To: Sonia Casillas
Subject: FW: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
From: ***@comcast.net (mailto:***@comcast.net)
Sent: Monday, November 16, XXXX X:XX PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
This is to inform you that this case has been corrected when we hired a specialist to take a look of the problemWe will send the bill of the technician who solved the computer problem
Thank you,
C***
________________________________________
Complaint ID#: XXXXXXXX
Business Name: DISH Network, LLC
Your Revdex.com has received a response to your recent rebuttal regarding the above-mentioned case
Please review their response and advise us of your position on the matter by (November 26, )Please be sure to indicate whether or not all of your issues have been addressed and/or if there are any NEW issues that have not yet been addressed by the companyIf we do not hear back from you, we will assume you are satisfied and will close your complaint
We encourage you to use our ONLINE COMPLAINT system to respondThe following URL (website address) will take you directly to this complaintYou will be able to enter your response directly on our website:
https://denver.app.Revdex.com.org/complaintreply/c
Use the following to login:
Case ID: XXXXXXXX
Password: ***
Sincerely,
Trade Practices Specialist
Trade Practice Specialist
***@denver.Revdex.com.org
-
XXX XXX-XXXXFax
Always use a Revdex.com Accredited Business first...visit findacompany.org for the Trust and Integrity you deserve in a business!
June 13, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms
***: On June 9, 2016, we received your complaint, dated June 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on June 9, and 13, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that a tenant installed a satellite dish on your property and you would like to have it removed First, we need to establish who completed the installationIf we did the installation directly, I can send a technician to your home for $to have the satellite dish removed; however, they would leave the foot plate attached to the roofIf the installation was not completed by DISH Network directly, we ask that you contact the company responsible for the installation If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However the DISH TV response is not accurate.I am pleased that Dish TV has given me a refund for the $fee but it never should have been charged in the first place and was obtained dishonestly.The website www.dishpromotions.com (Sterling Commerce Group) indicated that both the $fee paid to DISH TV and the $fee (paid to Sterling) were being applied because of my alleged deficient credit score. I subsequently checked my credit score which is 728. There was deception on the part of www.dishpromotions.com to obtain both of a fee for themselves and a fee for DISH TV and that these two companies are working 'hand in glove' to obtain extra money.Finally the DISH TV representative has no idea what the agent at dishpromotions told me on the phone These are different companies. However I only came to understand this after I lodged a complaint. On the phone dishpromotions told me that all of the money being charged was going to DISH TV
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It may be "industry-wide practice" to charge a fee for a technician visit but this is the FIRST that we've ever experienced such a request for ANY service, particularly for any service where we are FORCED to have minimal choices - yes damn near a monopoly, and we ARE being charged ridiculous fees for such service - of which we pay automatically on time
Sincerely,
*** ***
Initial Business Response /* *** ** *** */
April 27,
Mr*** Buttler
McBulo Dr
Liberty, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear MrButtler:
On April 23, 2015, we received your correspondence, dated April 22, 2015, filed with
the Revdex.com
You stated that you disconnected your DISH Network service in January as a result of the Fox takedownYou were billed for an early termination fee and equipment return feesYou were provided a copy of your contractYou indicated that you did not sign the contract you were providedYou requested that your early termination fee and return shipping fees be waivedAdditionally, you would like a prorated refund for your last payment
When we spoke on March 23, 2015, I agreed to waive your early termination feeI removed the equipment return shipping fees and issued a refund for $You accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** Antrillo
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/22) */
May 8,
Mr*** ***
*** *** Dr
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the RevDex.com
You maintain that your DISH Network service was bundled with *** without your permissionYou indicated that you were only inquiring about a bundle and you never gave authorization for itYou requested that the balance owed on your DISH Network account be reversed, and a refund for half of the monies paid to DISH Network
Your DISH Network service was initially activated on December 12, 2008, through account number ***
Please be advised that in order for a service to be bundled, the request must be made to the partner (***)They will then make the bundle request to DISH Network and all of our service charges are sent to them for billing purposes
As *** and DISH Network are separate companies, we are unable to access their billing records to verify their chargesAs a result, you will have to contact them directly regarding your billing concerns
A review of your account found that your service was only bundled with *** for the month of November Our records confirm that the service was unbundled on November 23,
Once your DISH Network service was unbundled (November 23, 2009) with ***, a new DISH Network-only account (***) was established and we began to bill you directly for our servicesYour service was disconnected on March 6, 2011, for non-paymentYour account was left with an unpaid balance of $
When I spoke with you by phone on May 7, 2015, I advised you that I reversed the balance, leaving your account at zeroThe zero balance will be updated with the collection agency
We are unable to honor your refund request as the monies that you paid were for services provided
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: *** / Boulder Revdex.com
*** *** St
***, *** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/10) */
August 5,
*** *** ** ***
*** *** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 30, 2015, we received your complaint, dated July 29,
2015, filed with the Revdex.com
You indicated that you have not received boxes to return the leased equipment after you made several requests
When I spoke with you by phone on August 4, 2015, I advised you that the leased receivers (models 322) on your account are obsolete; therefore, they do not need to be returnedI apologize that this information was not previously provided
Please be assured that you will not incur any unreturned equipment fees
We strive to provide excellent service and regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
December 27, Dear Ms***: On December 16, 2016, we received your complaint, dated December 19, 2016, filed with the Revdex.com You stated that you recently disconnected your DISH Network serviceYou have been charged a $early
termination feeYou did not authorize this charge and you did not authorize any contract extensionYou requested that the early termination fee be refunded In my December 24, 2016, email correspondence with Mr***, I informed him that he accepted the new contract when an additional Joey receiver was added to the account in May However, the contract in question is not currently available, so as a courtesy, I agreed to waive the early termination feeI have also issued a $refundMr*** accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
April 29, Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.com You maintain that when you moved, you were offered a two-year price guarantee but your rate has increasedYou also mentioned issues that were previously addressed and resolved A review of your call on February 2, 2015, shows you were offered a $monthly credit for two years with no contractAdditionally, because the call was disconnected, you called back and another agent provided you with an additional $monthly credit for monthsNeither of these offers were a price guarantee--they were offers for monthly courtesy credits We experienced a price increase in February and your programming package price was increased by $When you contacted us on March 7, 2016, the agent you spoke with offered you a $monthly credit until February 2017, but the credits have not appeared on your last three billing statementsI applied a $lump-sum credit for those bills and a $monthly credit for the next nine months to satisfy the agent’s offer Please note that these courtesy credits are not a price guarantee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
December 28, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 27, 2017, we received your complaint, dated December 26, 2017, filed with the Revdex.com You said that you were experiencing ongoing technical issues and you requested your DISH Network account be disconnected without an early termination fee At the time we spoke, you had an equipment upgrade scheduled for December 29, 2017. We agreed to complete the upgradeI agreed that, if you’re still experiencing issues afterwards, I would waive your 24-month commitmentWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (*** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
December 11,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
8***
Dear Ms***:
On December 9, 2015, we received your correspondence, dated December 8, 2015, filed with the Revdex.com
You indicated
that you are dissatisfied with your DISH Network service and as a result, you disconnected your servicePer the terms of your contractual agreement, you were charged a $early termination feeYour attempts to obtain a refund were unsuccessful and the customer service you encountered did not meet your expectationsYou requested that your early termination fee be waived and refunded
When we spoke today, I confirmed that a $refund was issued on December 9, I also verified that your account was restarted as of December 3, 2015, with the Welcome Pack programming packageYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
June 1, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On May 25, 2016, we received your complaint, dated May 20, 2016, filed with the Revdex.com You said that your monthly rate was not what was advertised When we spoke, I advised you that the promotional price to which you refer is for your core programming package only. You currently subscribe to our America’s Top package, which is regularly $per month. You are receiving a monthly $credit which reduces that price to $per monthHowever, you also have DVR service for $per month plus a Super Joey at $per month and two Joeys at $per month. These additional services and equipment fees, less a monthly $credit for automatic payments and e-billing, brings your monthly rate to $including tax You also stated that you were advised that you would receive the DISH Movie Pack included in your current price. As I explained, I reviewed all the calls on your account and I could not find any instance where you were misinformed. At various times, you indicated that you were told your total monthly rate would be between $to $107.99, including the Movie PackAt no point were you advised incorrectlyThe DISH Movie Pack was free for your first three months and $per month thereafter. You also received a sales confirmation email that advised you of your monthly rate with a breakdown of your charges As I was unable to find that any misinformation was provided, we are unable to honor your request for monthly adjustments; however, as a courtesy, I added the DISH Movie Pack and a monthly $credit for eight months to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Dear Ms***: On January 29, 2016, we received your rebuttal, dated January 28, 2016, filed with the Revdex.comYou expressed concern about the following issues: Billing24-month commitmentCustomer serviceYou initiated your service under a new customer promotion. Each monthly bill provided you with a countdown of your remaining monthly credits. As I advised you in my previous response, you were advised during your sales call about the terms and conditions of DISH Network servicePlease note that Infinity Sales is an independent company that sells DISH Network service--they do not provide a product of their own. Infinity Sales agents provide this information during their opening greeting.While we regret that you do not agree with our response, as you agreed to the terms of our Digital Home Advantage agreement and as you received the benefits of the agreement, we are unable to waive your early termination fee.Our records indicate that we received your equipment on January 14, 2016.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Complaint: ***
I am rejecting this response because:
I did not authorize my debit card to be usedIt was a card ending in ***Someone at some point changed itI also don't understand why this was sent to collections and yet collected from my debit cardA letter has come in the mail from a collector trying to collect this and I am constantly getting callsBut yet my account was debited for thisAgain this was not my account and being a authorized user to make a change does not make this account mineI do not agree with this and I am currently disputing it with my bank
Sincerely,
** *** ***