Domino's Pizza

I just wanted to thank Anne Marie Hanna and all of her staff at Anne Marie Hanma, CPA.
They are extremely professional and courteous. I had been dreading this year's taxes due to a property transaction that was a necessity. They answered all my questions and were so kind.
If you need a CPA, please go see them. They are awesome!!

I have called and spoke to the customer and apologized profusely.  The calls were pulled and are currently being reviewed.  I asked the customer if I can put a credit for her in the system.  Ms. [redacted] agreed to the credit.  For any future issues, I gave her our MBR customer...

concern hotline, along with my name. Thanks, [redacted]Customer Service ManagerMBRManagement d/b/a Domino's Pizza[redacted]@mbrdominos.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

At this time, I have been contacted directly by Domino's Pizza regarding complaint ID [redacted], however my complaint has NOT been resolved because:
the gentleman I spoke to said he would get back to me after June [redacted], but I have not heard back from him.
 
 
 
 
In...

order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Domino's  regarding complaint ID...

[redacted].
Regards,
[redacted]

Domino's Pizza case id [redacted]Hello I'm the General Manager at this Domino's Pizza store and I would like to apologize for the service which was received. I will gladly compensate for the orders that are being asked for. I should have handled the first incident better. For the order on Friday I was...

not aware of that situation, I did not speak or hang up on anyone. We were short handed and I was stuck making pizzas and my assistant was handling phone calls and I'm the only male manager at this store. I will figure out who was posing as a manager and causing that problem. As for the driver I will get that straightened out, they are not supposed to ask for tips or assume any change is their tip. I also can't fix any problems that I am notaware of but we need to hear the negative feedback as well as the positive so that we can continue to get better. Thank You

Revdex.com:How do I go about getting the orders promised to me. I don't know the managers name
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have attempted to call customer a few times with no response, we will continue to do so.  So we may rectify the issue. Thank you

I placed an order for ONE of the oven baked sandwiches. I placed my order at 11PM and did not receive it until TWO HOURS LATER at 1AM. When Calling the store after an hour wait time to see what the hold up was I was told several times "10 more minutes" after nearly two hours I decided to cancel the order and get a refund. When complaining to the so called manager at that location ([redacted]) I was hung up on mid speech and when I called back to see about a refund and how long would it take for the funds to go back to the card, I was hung up on several more times. The employees there lack customer service skills, need to be replaced on retrained and I'll NEVER purchase from Domino's again. By the time I got the sandwich it was cold, and overall mediocre.

We have spoken before about the case number [redacted] and like I promised to get in touch with the customer again. I did and apologized and the problem been solved. I offered a $10 refund and she did not accept it, I gave her $10 credit for future orders.

Revdex.com:At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

I was trying to gather more information about this case yesterday since I was out of town when it originally came to my email from Domino's customer care late Wednesday. I have emailed the customer and my message to her is pasted below:
255, 255, 0);">Hi [redacted],
I received you message from our Customer Care center regarding your experience with our store in Lenoir. I apologize about the way this matter was handled. I prefer to mail a gift card in situations like yours to avoid that type of confusion upon redemption of the compensation promised. Again that's our fault. I want to make it right. Please confirm your mailing address in a reply to this email and I will get out a gift card to you by mail on Monday. 
Thank you for giving us a chance to make this right. We appreciate your business and your feedback. 
Sincerely,
Mitch [redacted]
Local Owner
I can update when I get a reply from her. 
Sincerely 
Mitch [redacted]

Here is the contract! As we spoke on the phone we Gave the Client,  The floor plans and the site for the building dept. also in this  E mail.is  the Contract you will see on Page #3 Of the contract we do not give Refunds Once the work is done We did the plans for the planing...

dept. and I also did a 3d Drawing witch I did not send you but it was done also I have the plans engineered as wellThank you  [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their offer was not commensurate with the damages incurred.
Regards,
[redacted]

I am rejecting this response because: contract specifically states Deming Design guarantees plans will pass plan check.  This would need to be accomplished prior to pre-engineering.  Plan check approval has not been accomplished to proceed; therefore, requesting refund to get plan check approval through a different source than Deming Design.

We have attempted to call customer a few times with no response, we will continue to do so.  So we may rectify the issue.
 
Thank you

Hi [redacted], Thank you for your help in letting me know how to properly respond to these complaints.  We have refunded the customer in full and also gave him store credit equal to his order. I contacted him this morning as a follow up and he said he was taken care of and is happy with how we took...

care of him. Please let me know if you need further information. Thanks again, Sandy M[redacted] Domino’s Pizza E-Mail:  [redacted]@teamseattledominos.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11560461, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].Sincerely,[redacted]