Domino's Pizza

Revdex.com:At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].Sincerely,[redacted]

This business can't be trusted. We requested just the air conditioning units be serviced at 2 locations. I have other resources for the heating. At the first location Sierras tech took it upon himself to check the furnace- not requested - He told the tenant the limit switch was bad and replaced it -$250 - I had the switch tested and there was nothing wrong with it- We reinstalled it and furnace is working fine! They next told me at the second location the condenser had burned up because there was a scorch mark on the unit. The scorch occurred several years prior... I have no confidence in the work he performed. After a couple months of phone tagging and research (on three occasions the service manager had just stepped out) I was able to get a partial refund. They claimed they were honoring a comfort agreement my parents had 4 years ago and I was actually saving $$$$! I wouldn't recommend this company to anyone..........

To Whom it may concern:The complaint order number [redacted] and Revdex.com ID [redacted] has been sent to the incorrect dominos location therefore we are unable to provide a refund. We do apologize for any inconvenience, The address in the customer information is for store [redacted]. The customer may...

use their order number or address and contact that store for refund information,

Contact was made to [redacted] on 11/28/2017.  He stated that the issue was resolved.

Revdex.com:At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business called to give response over the phone"She made a special request on a pizza, it didn't turn out the way she liked it. She wanted us to remake it, and we said no."

First of all, she is demanding that she gets her money back. We called her and offered to remake the pizza. She ordered other food that she kept and was happy with, but demanded a refund for the entire order. She does not want another pizza from us because she thinks we are going to do something to...

her pizza. When we sell something, we make it right by correcting and remaking the food. We do not just give a refund back. We will not give her money back, but we would be glad to remake the pizza that she was unhappy with. She kept 90% of the food so we will not refund her money. We also called her and had a good conversation with her, she just felt we were going to do something to her pizza, but I assure you that would not happen.

Good Morning!
I spoke to the customer and I believe we resolved the complaint at this time.
Thank you,
[redacted]

I am rejecting this response because:
It was not only made incorrectly with toppings we specifically said we did not...

want, it was soupy and undercooked so all the toppings dripped  off the pizza into the box. Requested a new pizza and was told no , I would get a coupon in the mail. Was then called a [redacted] when I said that wasn't acceptable. So, no edible pizza, no coupon, and no money back. I want reimbursed and to talk to the owner.

Business states they have been in contact with consumer and have refunded a portion of her money to her. Corporate Dominoes has provided gift certificated to her. This issue is resolved.

Review: This is very simple and unbelievable. Ordered food. Ordered a chicken ceaser salad. Upon tasting food, chicken in salad was frozen solid (like a disturbing chicken popsicle). Called Domino's for a refund. She told me the chicken is served cold. That's fine I don't mind. What I do mind is chicken that s frozen solid! Asked to speak to the manager. Was put on hold and the same employee picked up telling me she can offer me a credit towards my next delivery. I didn't want a credit to my next delivery because I decided to never order again from that particular Domino's. Asked to speak to the manager again. She picked up. Offered me a credit towards my next delivery. I told her I didn't want that because I was afraid they would mess with my food in the future (yes this does happen). Asked her to credit my Visa card. She said they cannot issue charge credits! I told her I work in retail and know that such terminals are capable of performing such credits. She insisted that she cannot offer me my money back. I don't care if it took weeks to get my money back. It's the unheard of principle of not being able to offer me a charge credit that made me upset and question the whole legality of such a rule. Please look into this.Desired Settlement: Credit me for the chicken ceaser salad. I know. I'm filing a complaint over a salad but it never should have come to this. Seriously......

Lack of refund due to inability to pick up because of inclimate weatherOn Wednesday, February 12, 2014, at approximately 1:30 pm I placed an order with Domino's located at 4711 Hope Valley Road #1-B Durham NC XXXXX. I awakened for the day about 10 mins prior to this time, knowing it was snowing by looking out the window, but unknowing of the current road conditions. Once out in the elements in an attempt to pick up the order, due to the accumulation of snow, I was unable to make my way to business to pick up my order. Once I got back to my residence, I called the business to notify them of such. I asked if I would be refunded my money and I was met with a snide manager advising me that no I would not and I knew the conditions of the roadways when I placed the order. I'm unsure if Domino's Corporation is that hard up for $12.88, but if indeed they are, they need just file for bankruptcy and close the business. What happens to the product now that has been prepared and now sitting on a shelf? Does it go to waste? Does it go to those who can not afford a meal? What I am requesting is not something out of reason in my opinion. I did not receive a product, yet they received my money and seem unmoving upon returning it although I did not get the product the money was for. Desired Settlement$12.88

Made online order on a Wednesday for large neighborhood event. Email confirmed, called and confirmed.They never delivered.I had made the order online with Domino's Pizza (Hope Valley Road) Wednesday (10/29)and called Friday (10/31) morning to be sure they had it for an event that evening. Everything was confirmed for 24 pizzas at 5:15pm for 10/31 delivery and they told me that if they were late by more than 15 minutes they would call. Well, they didn't call until a little before 6pm. (Prior to this they weren't answering their phone.) They said they were on the way then later called back and said they wouldn't be there until 6:30 but would only be bringing only some of the pizzas (and none of them cheese). Only having about 8 pizzas wouldn't do a lot considering last year we had 22 and not everyone had enough. Now as the event coordinator the blame was on me for Domino's huge glaring mistake. Desired SettlementI'd like for them to host a neighborhood event for us free of charge.

Review: I CONTACTED DOMINOS AT 6:18PM (4/22/16) AND A GENTLEMAN NAMED HUNTER TOOK MY ORDER. HE SAID THE FOOD WOULD BE DELIVERED IN 25-35 MIN. BY 7:28PM, MY FOOD STILL HADN'T ARRIVED SO I CALLED THEM BACK. HUNTER ANSWERED AGAIN AND ADVISED ME THAT MY ORDER HAD BEEN CANCELLED BECAUSE I ORDERED FROM THE INCORRECT STORE. I ASKED WHY I WASNT NOTIFIED AND HE SAID HE TRIED CALLING ME BUT MY PHONE WENT STRAIGHT TO VOICEMAIL. I ADVISED HUNTER THAT I HAD BEEN GETTING OTHER CALLS AND TEXT AND DIDNT UNDERSTAND WHY I HADNT GOTTEN HIS. HE WENT ON TO TELL ME THAT MY PHONE WAS BUSY. AT THIS POINT, I FELT AS THOUGH HE WAS NOT TELLING THE TRUTH SINCE HIS STORY CHANGED, AND REQUESTED TO SPEAK TO HIS MANAGER. A LADY NAME KATE GOT ON THE PHONE AND I TRIED TO EXPLAIN THE SITUATION AND WHY I FELT AS THOUGH HE HAD LIED. SHE SAID MAYBE HE CALLED THE WRONG # AND THEY DID WHAT THEY WERE SUPPOSED TO DO, SO THERE WAS NOTHING ELSE SHE COULD OR WOULD DO FOR ME. AS I STARTED TO SPEAK AGAIN, WITHOUT USING ANY PROFANITY OR YELLING AT HER, SHE HUNG UP ON ME. I CALLED BACK AND HUNTER IMMEDIATLEY PLACED ME ON HOLD FOR A LONG PERIOD OF TIME. I CALLED FROM ANOTHER # AND ASKED TO SPEAK TO KATE AGAIN. SHE GOT BACK ON THE PHONE AND I ASKED WHERE HER BOSS WAS. SHE SAID 'RIGHT HERE' AND PUT ME BACK ON HOLD. I COULD HEAR HER SPEAKING WITH SOMEONE IN THE BACKGROUND. KATE GOT BACK ON THE PHONE AND I TOLD HER I DIDNT WANT TO SPEAK TO HER SINCE SHE HAD HUNG UP ON ME AND TO PLEASE PUT HER BOSS ON THE LINE. SHE SAID HER BOSS WAS BUSY AND HUNG UP ON ME AGAIN.Desired Settlement: I HONESTLY THINK KATE SHOULD LOSE HER JOB. SHE CERTAINLY NEEDS TRAINING. SHE IS UNPROFESSIONAL, DISRESPECTFUL, AND SHOULD NOT BE IN A CUSTOMER SERVICE POSITION, EXPECIALLY WITH 'MANAGER' LABELED TO HER. I ORDER FROM DOMINO'S ALMOST EVERY FRIDAY FOR THE PAST 3 YEARS AND I CANNOT BELIEVE THE WAY I'VE BEEN TREATED. THESE CALLS ARE SUPPOSED TO BE MONITORED SO THE CALLS NEED TO BE PULLED AS WELL. KATE IS BY NO MEANS A GOOD REPRESENTATION OF DOMINOS OR ANY COMPANY

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Domino's regarding complaint ID [redacted].

Regards,

Ordered pizzas from this location on 1/14/2015. Credit Card was overcharged from what appears to be the delivery driver adjusting the amount of the tip and total. The manager on duty stated it did appear the amount could have been changed on their copy of the receipt. The manager told me I would have to contact Corporate for them to do an investigation and decide whether or not to refund the overcharge.Product_Or_Service: FoodOrder_Number: 777183Desired SettlementI would like the overage of $5 to be refunded to my card immediately, if not the whole amount refunded since this basically constitutes credit card fraud on the part of the employee. If unsatisfactory response is given I will pursue recourse through my bank and legal charges against the employee.