Domino's Pizza

Review: On September 4th at 11:06 PM

I ordered wings a 2 liter and a pizza

When my order arrived my pizza was cold and hard

When I bit into the wings the meat was brown

And tasted like old meat so I called and spoke with the management

And she called me a liar and said a few very choice words I refuse to say

And she refused to replace my orderDesired Settlement: To have my FULL order replaced or a REFUND

Business

Response:

Business states they have been in contact with consumer and have refunded a portion of her money to her. Corporate Dominoes has provided gift certificated to her. This issue is resolved.

Review: I was at work at the community center located at [redacted]. I placed an order online to be delivered to the community at 7:09 pm. When my order arrived at the Center, I received a phone call to come outside to pick up my order. I asked the driver if he could come to the door and he refused. I asked why he could not come to the door of the Center. He stated that they do not deliver to the door. I stated that it was business and to my understanding Domino's does deliver to the door. I told him whenever I order at home ([redacted] location) or my other place of business ([redacted] location) they always deliver to the door. His response was to tell me I was not in [redacted]. By this time I was outside in front of the community center and he was not there. I looked up the street and had to walk approximately 100 feet to where he was (sitting in his car when his lights flashing). The community center is on the corner of [redacted] and [redacted]. If he would have parked in front of the Center he would have only had to walk approximately 20 feet to the door. The representative from Domino's proceed to try to continue to debate with me, and I told him I was not going to stand outside arguing with him over practices that I deemed inappropriate especially since I was charged for the service.

It was disturbing to me that I ordered from this establishment and they failed to delivered their product to the my location properly. No where on their website did it indicate that they do not deliver to your business door or that you had to meet them outside approximately 100 feet from your place of business. Furthermore, I was charged a $2 deliver fee and it was not "delivered."

This practice is extremely unacceptable and I must say I find it discriminatory and offensive to the community. The community center is a place of business, and part of a larger organization!Desired Settlement: I would like at minimum to be fully refunded my cost for the lack of services rendered.

Consumer

Response:

At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].

Sincerely,

Review: Dominos delivery cyclists are constantly violating traffic rules and putting pedestrians in danger. I have almost been hit numerous time by one of their employees. I have complained to the store numerous times, with absolutely no results. Most recently I went to the store at 10pm on 5/** and spoke to the woman in charge. She recognized me because I had been there before when I was 6 months pregnant to complain about almost being hit by a cyclist who ran a red light. She gave me the same useless excuse about how they talk to their cyclists. She is either lying or their cyclists don't care because virtually every other day I have a close call. They almost hit my 6 month old baby on Saturday. That's why I went to the store. While I was in the store one of the delivery cyclists walked out without an ID #. The woman in charge said he didn't have it because it was raining. What does it matter if it's raining? Did she mean because it's wet no one will be able to tell what # he is anyway? I can't tell what their ID #'s are in broad daylight because they speed by so fast. If I had the #'s I would have gone to the police already.Desired Settlement: I want to talk to the [redacted] of that store. They can give me a face to face explanation as to why they think they are entitled to put pedestrians in danger.

Consumer

Response:

At this time, I have been contacted directly by Domino's Pizza regarding complaint ID [redacted], however my complaint has NOT been resolved because:

the gentleman I spoke to said he would get back to me after June [redacted], but I have not heard back from him.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On Saturday November [redacted], I ordered a small plain pizza and an order of stuffed cheesy bread from Domino's. When the order arrived, I was given a large plain pizza and two small sodas. I was still charged the same amount (I had paid via debit card online) although I clearly was given the wrong order. I e-mailed Domino's customer service but was told that corporate headquarters could not resolve the situation as the Victory Blvd location is a locally owned Domino's. I received a phone call on November [redacted] from a manager at the store, asking me to call her back. When I called back today ([redacted]), I was initially put on hold. When over ten minutes had passed, I called from another line until I had called from up to four lines. Each line was put on hold and Domino's eventually hung up on two of them. With most of the calls, I was put on hold mid-sentence and received nothing but rude behavior from the staff. One staff member even told me that he was the manager, even though a few minutes later, I was told that the manager was not in the store. Not only was I kept on hold for over thirty minutes, the store blatantly lied to a customer instead of addressing the issue. I also called Domino's customer service but they could not resolve the problem because the store is locally owned. This customer service is absolutely unacceptable.Desired Settlement: A refund for the incorrect order that I was wrongfully charged for and an additional store credit/gift card as compensation for the awful customer service that I received while trying to resolve the situation.

Consumer

Response:

At this time, I have not been contacted by Domino's pizza regarding complaint ID [redacted].Sincerely,[redacted]

On more then one occasion the employees have been rude. I have also not only been lied to but I have been hung up on. I called to speak with a manager after waiting hours for my n the person who said they were the manager actually wasn't. I spoke to the person said they were the manager and to find out that person was not the manager . Actually she hung up on me when I called a number of times could not give me any type of information. This has happened to me more than once. I have never seen a business work so unorganized and rude and nasty.

Review: female order taker stayed on the phone about 15 minutes taking orders online. Staff refuse to give me my food after I paid for it, because she took the order. Ask her politely to put the person on hold to give me my order, waited another 10 minutes. then I found out my order was wrong and requested a full refund she was very nasty. I ask to speak to the manager, she claim she was the person but refuse to give me her name. I paid with my order with a credit card and ask for some type of paperwork stating my order was cancel, she refuse was there for another 10 minutes. She then decided to give me what I was requesting. I will never order from that place.Desired Settlement: They need to have people customer service savvy and provide training to them. I worked in fast food places before, you never talk down to a customer.

Review: I placed an order online at 10:58pm on Sunday, August [redacted]. A confirmation email was sent to me at 11:00pm stating my order would arrive within 28-38 minutes. The online tracker stated that at 11:18pm a driver named Arthur left for delivery with my order. It is now 12:47am, my order never arrived. I have attempted to contact this Domino's location, and was on hold for over 40 minutes! No one ever answered the phone. Of course, the transaction is pending on my account, since I paid online.Desired Settlement: I would like a refund, and a representative of the company to contact me to further discuss this horrid service, and the inaccuracy of their online tracker.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: The company has charged an additional $2.00 on my account that I did not authorize. I have called them about it and the [redacted] indicated that I signed the credit card slip and authorize the $2.00. I did not sign for anything. My twelve year son signed the credit card slip but did not write in a tip amount. My son was not authorize to sign for me, he was also not aware of what he was signing. The driver told him to sign the paper and he did but he was not aware of what he was signing. The [redacted] insists that my child authorize the tip.Desired Settlement: I would like my credit purchase adjusted. I would like a refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On 01/**/2015 at 5:02 PM I placed an online order on Dominos (Order#[redacted]). The order total was $21.74. When the driver arrived I sent my 15 year old son to the door with $25.00 and told my son to let the driver keep the change as a tip. However, the driver told my son the order total was actually $32.00 at which point my son returned inside to get $7.00 additional dollars from his wallet and gave it to the driver. Total amount my son gave the driver was $32.00. When I realized the driver over charged for the order I called Dominos and spoke to a [redacted] who directed the driver to call me. When the driver called I asked why he had over charged and asked him to return the money he over charged. At which point the driver's response was "[redacted]" and he hung up on me. I then called Dominoes again and requested to speak to the [redacted] who said "its not our problem you gave him the money speak to the driver" and also hung up.Desired Settlement: I wish Dominos would investigate the driver to see if he is doing the same thing to other customers and also the [redacted] who seems to disregard customer complaints. Very bad customer service. I am reporting the situation due to the principle of the matter not because of the money the driver took from me.

Review: I placed an order online on 7/**/14 at 6:30pmET and my pizza was delivered at 7pmET where I paid and tiped the driver totaling $15 in cash. I opened the pizza box and the pizza was drowning in cheese and sauce where is soaked through the box. My online order clearly states that I requested light sauce and light cheese. When I pulled one slice apart from the pie I noticed that the dough was undercooked and in places raw. I immediately called the store at 7:10pmET to report the issue. The attendant on the phone told me that a replacement woudl be made and delivered. He advised that delivery woudl be 40 minutes. I explained that as a replacement for bad product my delivery should be expedited. After there exchanges he agreed to expedite. At 8pmET my replacement still did not arrive. I call the office again, I was on hold for 25minutes and the person who answered said it left and will be at my door in 10 minutes. At 9pmET it still had not arrived. I called the office again, was on hold for 15 minutes, 4 people got on the phone and asked a series of questions and none of them could tell me when the replacement was coming. None of them could answer what happened to the delivery that was supposed to show up at 8pmET. I was told there was no manager at the store to complain to, I sent a complaint to the corporate site and no one has addressed the issue. The first delivery was inedible and a health hazzard and they collected my money for it. I am requesting a resolution to this matter and refund.Desired Settlement: I would like a refund of my $15 and a written acknolwledgement of the situation with information on how they plan to improve their cooking standards to avoid delivering raw food.

Consumer

Response:

At this time, I have been contacted directly by Domino's Pizza regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

A representative from the store called, asked the same questions six times and assured me a $15 refund would be issued. I have NOT received a refund, nor did I receive a follow up call which was promised. The lack of follow through by this business location is atrocious.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

On New Year's day, Jan. [redacted], 2016, I ordered 3 gluten-free pizzas from this store. I ordered them all with the same toppings, which I paid extra for. The bill came to $63.59, not including the tip for the driver who arrived late, which was $6. This brings the bill to $69.59.

When the pizzas arrived, they only has tomatoes on them. We paid for black olives, bacon, fresh tomato and three cheeses. As we were preparing to go and see a broadway show, we did not have time to have someone come and pick up the pizzas and redeliver. We were also starving. Before eating them, I called customer service and was disconnected from the store's line twice.

Finally, I spoke with someone who said that he would need tow hours to remake the pizzas and pick up the old ones. I said that we had a show to see and so he put me on hold for several minutes only to tell me that his manager had registered the complaint and that I would have $69.59 in store credit to use for future orders as long as we called the store to place the order. I asked for a reference number and he would not give it. I asked for his name and he wouldn't give that either.

Two nights later, I called looking to use that credit. I was transferred to the manager who SCREAMED at me that he did not give me any credit and that he never did such things. The next day, I called the main customer service line and filed a complaint with an agent named Asia. She promised that the issue would be investigated and that I would be contacted in a week. I have not heard back, not have I been given any credit or a refund. I'm very upset, considering my husband and I are habitual Domino's customers.Desired Settlement: I would like a full refund for that meal, including the tip and a free pizza for horrific treatment that I received, without so much as an apology.

Consumer

Response:

At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].Sincerely,

Review: Delivery person by the name of Juvencio brought 3 pizza pies to my home. I had a 100 dollar bill and Juvencio said he did not have any change. My son went to the store to get change so he can pay the driver. The driver changed the price from the original price of 31 dollars to 35 dollars. My son gave him 36 dollars and realized he gave him an extra $20 bill. He told the delivery guy twice about the extra $20 dollars and the delivery guy proceeded to ride away on his bicycle. I called Dominos and they were extremely rude to me. Hung the phone up on me 3 times. I spoke to the Manager who insisted that I speak to the delivery person. I spoke to the delivery person and he called my son a liar. It caused me to get extremely upset because I felt the my son and I were being taken advantage of. When I asked him if he did or did not tell my son a different price, he did not answer me and gave the phone to the manager. I threatened to call the police and the person on the phone said, "[redacted]" and then proceeded to hang the phone up on me. The manager kept insisting that he will see how much money the delivery guy has at the end of the day. Based on how horrible they handled the situation, I know for a fact they will not help me.Desired Settlement: My desired outcome is to have my money refunded back to me. I feel since I am a woman and I live so far away, they thought they can take advantage of me and speak to me any kind of way. Everyone that works there, except for the manager Yakoov should be fired. Their way of handling the situation was rude and I felt completely disrespected.

I placed an order for ONE of the oven baked sandwiches. I placed my order at 11PM and did not receive it until TWO HOURS LATER at 1AM. When Calling the store after an hour wait time to see what the hold up was I was told several times "10 more minutes" after nearly two hours I decided to cancel the order and get a refund. When complaining to the so called manager at that location ([redacted]) I was hung up on mid speech and when I called back to see about a refund and how long would it take for the funds to go back to the card, I was hung up on several more times. The employees there lack customer service skills, need to be replaced on retrained and I'll NEVER purchase from Domino's again. By the time I got the sandwich it was cold, and overall mediocre.

Review: I attempted to call the business at the advettised number and could not get through for 30 minutes. I decided to place an order online but mistakenly put the wrong cell phone number. I called the store to give my correct cell phone number and was calling for 45 minutes. I went online and reordered the same thing to get them to call me at least or to see if I could get through and I couldnt for another 15 minutes. I finally got a call form a guy working in the store and he proceeded to call me names and yell. I explained what happened and he still wouldn't listen. I told him to cancel the order, that he was rude and he didnt care if I couldnt get through for almost an hour and I ordered from Papa John's. I contacted Dominos and although they acknowlwdeged my email I do dnot understand if I am getting a refund and also the store still does not take calls for hours on end. I cannot even order from another dominos becasue they do nopt cover my area.Desired Settlement: I want my money refunded back to my card and I do not think this store and its employess should be in business since they are rude and dont take calls,

Review: On December **, 2015 I placed an order online at [redacted] at 4:36pm for delivery of 2 pizza pies/wings/coke to my home the estimated delivery time was 33-43 mins. As stated in my order [redacted] confirmation email. The funds of $35.01 was billed to my credit card. After waiting more than an hour with no delivery I contacted the store, I was told the driver had already left. Another hour past and still I had no delivery. At approximately 6:30pm I called the store again and no one could tell me what was going on with my order. At this time I requested for the order to be cancelled. I was assured that my fund would be refunded back to my card. It has been more two weeks and still I have not been able to get any refund for what was billed to my card. I tried to contact this store numerous times but keep getting the run around. All I want is my money back gor the products that were never delivered to me. This is unacceptable and as a customer the will not be tolerated.Desired Settlement: I would like my money refunded immediately back to my card in the full amount that was billed $35.01

Consumer

Response:

At this time, I have not been contacted by Domino's Pizza regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered food for delivery at [redacted] on 2/**/15 and as of [redacted] on 2/**/15 I still have not received my food (meant to be delivered to an apartment complex on [redacted]). I have attempted to call at least 20 times, sometimes getting connected, and always getting hung up on. This is absolutely preposterous.Desired Settlement: This store location should be closed. I am not the first person to experience this. I also had a similar complaint many months ago that resulted in a gift card. I figured it would be safe to order now, but apparently I was mistaken.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Domino's Pizza has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: AFTER A TWO HOUR WAIT PERIOD FOR ONE SANDWICH I DECIDED I WANTED TO CANCEL MY ORDER AND REFUND MY MONEY WHEN ATTEMPTING TO DO SO I WAS HUNG UP ON SEVERAL TIMES BY EMPLOYEES AT THAT SPECIFIC LOCATION.Desired Settlement: I want my money refunded to my debit card ASAP

Review: ON DECEMBER *2013 @7:15 PM I PLACED A PHONE ORDER TO DOMINOS FOR DELIVERY OF 2 SANDWICHES CHICKEN PARM AND ITALIAN SAUSAGE AND PEPPERS. WHEN MY ORDER WAS DELIVERED I HAD CHICKEN PARM AND ITALIAN SUB I CALLED THE STORE BACK AND EXPLAINED TO THE MANAGER HE THEN PUT ME ON HOLD SEVERAL MINUTES THEN HUNG UP ON ME I CALLED AGAIN AND HE SAID THAT'S WHAT I ORDERED I TOLD HIM I DON'T WANT THIS SANDWICH THIS IS NOT WHAT I PAID FOR HE THEN SAID THATS WHAT SHOWS ON THE RECEIPT AND IF I WANTED TO CHANGE IT THEN I HAVE TO BRING IT BACK TO THE STORE. I TOLD HIM WHY DO I HAVE TO COME TO STORE TO CHANGE THE SANDWICH WHEN I HAD IT DELIVERED HE SAID I LIED THATS WHAT I ORDERED THEN HUNG UP THE PHONE ON ME AGAIN SO NOW I HAVE A SANDWICH THAT I DONT WANT AND HAD TO PAY FOR DUE TO POOR MANAGEMENT.TOTAL RIP OFF YOU ORDER SOMETHING DELIVERED AND IF ITS WRONG YOU HAVE TO BRING IT BACK TO STORE.Desired Settlement: EDUCATED THE MANAGERS ON PROPER CUSTOMER RELATIONS, AND NEVER ACCUSE THE CUSTOMER OF LYING, AN APOLOGY AND MY MONEY BACK.

Consumer

Response:

I did not bring the order back to the the store since I did pay for delivary when I placed the order,I expected the order to be corrected and delivared ,I

should not have to leave my dinner to get cold to return it to the store. the wrong food was thrown out .

Review: On Friday 10/**/13 at 9:01pm I called the following Dominos ([redacted]) to order the following

1 - Medium Pizza with Pepperoni and Saugage

1- Buffalo wings (8)

1- Chicken Alfredo pasta bowl with extra chicken

I called an hour later to see why the order was not delivered yet at 10:02 and the young lady answer the phone told the my deliver was in route and should be to me within 15 minutes.

I had to called again at 11:12pm to ask the status to get an male on the phone telling me that they were really busy and didnt know how long it was going to take. I ask him for an estimate time and he said he was told it would be another half hour.

The driver arrive at 11:21pm with an cold order and I told him to return it back..Desired Settlement: I feel that after waiting 2 hours and 22 mintues I deserve and apology and should receive store credit.

Consumer

Response:

Yes this item was paid for on 10/**/13..Cash payment in the amount 28.03

Review: I have two problems with this location. The first issue is the pizza that I ordered on 12/[redacted]2013 made me sick. After filing a complaint online Domino's corporate office said they couldn't help me because this was a franchise location and they need to deal with the issue.The second issue is that after tipping the driver in cash he added in his own tip on my credit card. The copy that was given to me has nothing filled in for tip but my credit card was charged $3 more than what is shown on my receipt. Again after calling Domino's customer support I was told they couldn't help me and I would need to speak to the franchisee.Desired Settlement: I would like a refund and a complaint filed on the unethical and illegal adding of a tip to my credit card.

Business

Response:

Company called and stated that he spoke to the customer and he received a credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,