Donisi Jax Reviews (%countItem)
Donisi Jax Rating
Address: 2900 Gateway Dr, Pompano Beach, Florida, United States, 33069-4325
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I've been receiving relentless unsolicited calls from Nationwide Health Advisers for weeks, if not months and I'm fed up! They call at nightmy husband has to get up very early, so we're in bed by 8pm and we get their automated calls. Just today (11-21-17), I got a call and I let my answering machine pick up. Their message was rather lengthy but I got their number and called to ask them once again to take us off their calling list. *** answered and when I told him I wanted to be taken off their list he tried to speak over me and then hung up. A few minutes later I called back, getting ***, and requested to speak to a manager. I was put on a dead line that just had music. No one came back within 20 minutes so I hung up. I really hate the aggressive calling day & night.
We take allegations of abuse pertaining to our calling practices very seriously, and as such have researched this claim fully. We have record of only one call being placed to this individual at 12:50pm in the afternoon where the potential customer asked not to be called. She was immediately placed on out internal DO NOT CALL list and database. The potential clients information was obtained by us as a SHARED lead purchased from a website where she asked for Health Insurance Quotes and gave express permission to be called. We regret that our call may have been inconvenient for her and as such , as previously stated, was placed on the DO NOT CALL database internally. Since her information was obtained as SHARED we believe that additional calls may have been placed to her from OTHER unrelated businesses. I have since send a message to the originating web source to disseminate a wide spread DO NOT CALL message to any other buyers. I hope this has helped to clarify, and if any additional info is needed we would be happy to share.
I was called multiple times from a local area code that I did not answer. They finally started leaving voicemails with Morgan Freeman's voice stating it was about health insurance. I was not completely happy with the insurance I was carrying so the next time, I picked up the line.
Here is what I was told would be included in my Health Insurance
Fixed rate at $220 would never be an increase affected by my age or health because I was locked in at this rate before Trump pushed his HealthCare legislation through.
Confirmation # NHA6245
Spoke to *** at X-XXX-XXX-XXXX-EXT *** Nationwide Health Advisors
Open Mon-Fri 9am-6pm
Insurance would be effective 9/1/2017
The healthcare carrier would Be through the Federal Insurance Company/ Private Healthcare system/ Cardinal Choice
First 6 doctors appointments each year covered at 100% Primary or Specialty-no co-pay
Anything beyond first 6 visits covered at 70% with a $20 co-pay for primary and $30 for Specialist
ER $250 co-pay with Cash benefits at 70% for all services
Hospital Stay-no deductible covers $1000 a day then 70% for anything above
Also was told it Includes Dental Coverage Aetna PPO for Dental 60% coverage
Ameritus/Outlook for Vision 50% off glasses or contact once a year
Prescriptions 70% off generics
First thing that happened. Not a single doctor listed on Preferred Provider list recognized the insurance. So I called. Was told that I needed to refer to it as " The Multiplan" because they would not recognize Cardinal. They still did not recognize the insurance but one provider decided to take me but it was several weeks out and I was running out of my prescription for anxiety. I called back again and explained my issue. They told me I could go back to my old doctor (who also did not want to accept me at this point due to unknown insurance) but they agreed to see me to refill my prescription.
I called back again to explain the struggle and was told I could see an out of network provider and it would be covered but not completely free as promised. During all of this, I tried to cancel but was assured it was fine. Just had to state the name as "multi-plan" next time I tried to call or get in or "I am not sure why they are saying that". I was sent to an automated system to punch in my doctors name and it came back as verified so I thought I could still see him and have coverage.
At this point, I asked why I did not receive dental and vision coverage and was advised that was not on my plan. "Sorry. Not sure why you were told that but you aren't being charged for it either"
So I go back to my old doctor through my old insurance plan (out of network) for my annual which included the standard panel of bloodwork. I just received the EOB declining the claim and the bill from LabCorp for $213
I have paid this broker $813 to date. I was told that I would be reimbursed a month by my old insurance company automatically when I cancelled. That never happened either. At this point, I have contacted my personal attorney and The Attorney Generals office
We have escalated this to our compliance department, who has attempted to reach out to the member. We will continue to do so.
No one has reached out to me in any way. No e-mail, no phone call. No voice messages.
We have been diligently working on your complaint and working with the TPA to cancel your policy, a full refund was recently issued 12/01/7 and we want to thank you for your feedback. Although we were not able to offer a plan that suites your needs, we strongly suggest you visit healthcare.gov to take advantage of Open Enrollment and explore major medical options for the new year.
They just keep calling after I politely informed them to stop they won't listen and they hang up. They use mutable numbers on auto recall and need to be stopped. I will file a complaint.
This is a scam!! A guy named Nick called me nice enough guy talked to me about a short term plan and when I asked that he send me something in writing, he said he could not, but would let me talk to some guy in their benefits dept. This guy was the rudest person I have ever encountered. Said I had to apply first and give my credit card info before he could send me anything Said is was illegal to send me anything before I signed up. Really??? I am not stupid. When I told him I needed something to review in writing, he said then just get Obamacare He was an ***. Obviously a scam because there is no way if this was a legitimate company they would require my credit card info and not have anything to send to me so I could look at the Plan. Stay away from these people!!
I have received over 27 calls in 6 hours from this "company". Multiple numbers used, multiple voicemails left. I have and continue to block calls coming in. This is unsolicited health insurance telemarketers asking for "***" who is not me.
We apologize for having the wrong phone number for someone named ***. The person who applied may have put the wrong phone number on their request for a health insurance quote. Please provide us with the number and we will immediately remove it from our call list and notify our lead vendors as well.
Thank you for this response. At first, I did inform these unsolicited callers that I was not *** and I did not need insurance. Some were helpful; some were not. Most told me I would be removed from their list, but that did not affect multiple other lists. Now, five days later, there are significantly less calls.
This company persistently call regarding health insurance even after being told that I am not interested in their service or product.
I visited the affordable healthcare website about four months ago just to obtain information about the affordable health care act and options. Big mistake!I thought that information would just be sent but instead different companies began calling and this has not stopped. Most of the companies have stopped calling except this one. This company in particular "Nationwide Health Advisors" calls and calls and calls. I have REPEATEDLY told them that I am no longer interested in any health insurance information. If I answer the call, typically they simply abruptly disconnect the call when I begin asking questions. If you call the phone number that they leave they either apologize and say that they are removing your phone number or abruptly hang up. Either way, the calls keep coming. Today I received four calls and voice messages between 3:52pm and 7:08pm. On my phone I have calls logged at 3:52p, 5:18p, 7:04p, & 7:08pm! I called back at 8:45pm and spoke with "***" who said that there were tree entries for me and he would delete all three. I asked how there were three and he indicated that one of the Nationwide staff must have created them!!! Also this is in spite of the fact that I have a voice message on my phone that indicates that if the call is regarding health insurance information that I am not interested. That message has been repeatedly ignored. Also, I have blocked their numbers which works for a while then the calls start back up. When the call is coming in it looks like a local number which is deceptive. This has continued for four months!! This company should be investigated for harassment and scam business practices! Their company policy of repeated calling even after being told not to call is despicable! The company must pay their staff by the number of calls that they make. The beginning of the call uses the voice of an actor, *** I wonder if he is away that this company is harassing American citizens with his verbal endorsement?!
I want this company to stop calling me effectively IMMEDIATELY.
We apologize for your negative experience with our organization. After reviewing the history based on the phone number you provided, it does seem that our agency has reached out to you regarding your request for health insurance a couple of times in the recent weeks. Based on the number of calls you are experiencing it does seem that other agencies are reaching out to you in addition to ours because the times listed in your complaint do not seem to match our records. Out agent successfully placed your number on our do not call list 11/06 and our agency has stopped from reaching out to this number accordingly. We have also notified our lead sources to ensure they are aware as well.
The response from this company is simply untrue which is evident by the number of other people who have complained about the same problem with this company. The recording on my voicemail is the same as is the call back number. This company did not stop calling until I advised them that their calls were being recorded at which time they immediately hung up. What is listed in my complaint is more consistent with the complaints of others than not.
Poor customer service and lack of information.
I signed up for this supposed multiplan or discount plan yet right after they got there money for the plan they have not been reachable. I have called multiple times a day for five days straight and this is after *** told me to call her first thing Monday morning. I am a very low income individual so to come up with the money just to start this was hard. I am at the point I just want my money back and I will just make payments to my doctor this company has not been very forthcoming.
I just want my money back.
We deeply apologize if we have missed any of your messages and have taken great steps to ensure we do not miss any communication from our members during the busy period of open enrollment. According to our records our customer service representative, *** was able to assist you when you called in 11/03/17. A request for a full refund was submitted to the carrier as per your request and has been successfully processed back to your original form of payment. Should you have any further issues with this transaction please reach your health plan administrator directly at XXX-XXX-XXXX.
The constant phone calls from RUDE people! If you ask a question, they get angry and tell you to calm down & hang up only to call later.
I filled out a form online to do research on health insurance options. I did not know that filling out that form meant that I would get so many phone calls from rude people who do not answer questions.
They should train their people to be able to answer questions politely! They should revise their website advertising to let consumers know they're going to get hundreds of unsolicited calls from rude people. Once a consumer tells them to stop calling they should respect that request.
We have been diligently working on retraining our staff to maintain our customer service standards and after reviewing your calls it does seem our agents tried to answer your questions regarding the plans we offer to the best of our ability. It is possible you spoke with various agencies including ours, but we do not see where you requested to be removed from the call list previously. We take all our do not call requests very seriously and have immediately taken all the steps necessary to ensure you do not receive any more calls from our company. Our lead vendors have been notified of your complaint, and we apologize for any unwanted calls.
people calling nonstop refuse to take me off the do not call list.
I have been called multiple times. Every time I ask to be taken of the do not call list they are rude and either hang up or tell me I need to buy insurance first.
stop
Your number was successfully added to our internal Do Not Call List 10/26/17. We take all of our customer interactions very seriously and have terminated the employee responsible for improper handling of your request. Additionally, we have notified the appropriate lead vendors to ensure your number is permanently deleted. You will no longer receive calls from our agency.
(The consumer indicated he/she DID NOT accept the response from the business.)
How do they even know what my number was? And there were multiple rude employees, so which one did they fire? And what company fires someone one their first offense? I gurantee they did motbfire anyone this business is a total scam, the owner has like 5 business that are all shady. I have already filled complaints with flor8da state and they seemed very interested in taking the case. Also they sent me to a second but due specifically for insurance fraud, so I think Revdex.com complaints are going to be the last thing they worry about. Peace should have never called me.
When we received your complaint a phone number and other demographics were included. We determined that the individual you spoke to was a pre-qualifier. We want to assure you that we hold customer interactions in the highest regard and do not tolerate rudeness. For these reasons we had to take disciplinary action against this individual. We would like to reassure you that even though this individual handled your call in a very poor manner your phone number was in fact immediately placed on our internal do not call list. We enforce a rigorous internal do not call policy and again apologize for this inappropriate interaction. And to touch on allegations of fraud we have very strict internal controls regulated by an internal and external compliance department to assure all practices are above board and performed in the best possible way for the client. Fee free to reach out to us directly to discuss any of this further as Nationwide is constantly striving for excellence and appreciates any and all feedback.
This company has called my home 47 times in the past three days trying to sell me health insurance. I have asked them repeatedly to stop.
This company has called my home 47 times in the past three days trying to sell me health insurance. I have asked them repeatedly to place me on their do not call list. They told that I was on their do not call list. They hung up on me. They yelled at me. One representative even went as far as to tell me that they would continue calling me no matter what I say. I issued a cease and desist letter this morning. I sent it via fax and regular mail.
They need to stop ALL contact with me IMMEDIATELY!
Our agency has immediately taken action to cease from contacting the phone number listed in this complaint upon receiving your email 10/27/17. According to our records our agency reached out to this number on two occasions prior to receiving your request. Therefore, we have placed the number on our internal do not call list and advised our lead vendors to remove it from their systems to ensure the lead is not provided to any other party.
I received more then 30 calls in a 48 hour period from them. I called multiple times to remove my name from the list and continued to receive calls.
I received more then 30 calls in a 48 hour period from them. I called multiple times to remove my name from the list and continued to receive calls. When I would call the agents would act annoyed and either hang up on me or just brush me off.
I want this business to stop spamming people with phone calls.
We apologize for any unwanted calls and are actively reprimanding any agent that did not handle your request efficiently and courteously. We have added your number to our do not call list and advised our lead vendors of the same. Thank you for reporting the issue and we will ensure you will not receive any further calls from our agency.
(The consumer indicated he/she DID NOT accept the response from the business.)
The calls stopped for about a week, but I have begun receiving more calls from this company. A quick google showed me that I am not the only one experiencing this. I blocked one phone number and they have no started calling from a new number.
Attached is a screen shot showing only 5 calls were made from our call center and that the number was removed and placed on our internal DNC database.We apologize for the inconvenience of the continued calls but we assure you they are NOT originating from our business or any related business. I can tell you that your lead was purchased as 'shared', meaning multiple other agencies would have also simultaneously received your information. We have taken further action to notify the original lead vendor of your request to disperse a wide spread DO NOT CALL request to all other outside buyers. Hopefully this ends the calling from them.
(The consumer indicated he/she ACCEPTED the response from the business.)
they call everyday and do not stop
I called to get a quote and after listening I refused their plans. we then hung up. 1 minute later they called me back. day one I got 20 calls from 3 different numbers. I have asked them to stop calling. 12 days later im at 126 phone calls with no stop in sight. they are now on my blocked caller list but I can see they call 3 to 4 times a day sometimes more. as im writing this I get a call from a 4th number n they say nothing. this has to stop.
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if this doesnt stop I will get them for harassment.I have an attorney ready to go. this is a $1500 per call I will get if it doesnt stop.
i want $100 per call they have made to me and i have a record of it or i will take legal action. what you are doing is wrong and i will not let you keep doing this to me.
Additionally, we have an internal do not call list anytime a customer requests not to be contacted. After investigating your complaint, we do not see that our agency has made any attempts to contact the number listed. Do you have another number that we reached you at or perhaps you have mistaken our company with another similar in name. We are happy to look into this issue further if you could provide us with the phone number that has been contacting you
(The consumer indicated he/she DID NOT accept the response from the business.)
When I talked to the person on the phone he told me the exact name of your company. And where you were located at. So how could I be wrong. Also I will not give u anymore numberbso u can harass me some more. This is absolutely ridiculous.
Unfortunately, we have been inundated with complaints from customers like yourself who have been contacted by another company similar in name to our own. We are investigating all of these claims closely to determine whether or not the calls were made by our company. Based on the number you provided it does not look as though our company has been in contact with *** whatsoever. Unless there is another number you are claiming we contacted we hope we have been able to redirect your complaint to the appropriate party. Please remove this complaint accordingly.
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are playing games now. Since the time I was contacted by the Revdex.com all calls have stopped. So that just tells me that ur company was infact the company who was calling me. But take responsibility for the actions of ur company don't put it off someone else.
harassing phone calls for health insurance
calling my cell phone 20 times an hour and different numbers appear on the caller id and when you call back and tell them to stop calling they laugh and hang up
stop calling my cell phone every other minutes
We apologize for the numerous calls and it dos look like our agency placed your number on our internal do not call list 10/13/17. We have taken additional steps to inform our lead carriers of the same. You should not be receiving any additional calls from our agency, if the issue persists you may need to have your number removed from any other lead vendors that are pursuing your request for health insurance.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been called 14 times in the last 7 1/2 hours
I have been called 14 times in the last 7 1/2 hours, Everytime I said not to call back. Called the 855 number and told the lady how many times I was called she said "I dont care" and hung up, Called again and the lady pretend to only speak Spanish. Called again and asked for a manager, currently on hold for 12:37. I'm in it for the long haul.
I have been called 14 times in the last 7 1/2 hours, Everytime I said not to call back. Called the 855 number and told the lady how many times I was called she said "I dont care" and hung up, Called again and the lady pretend to only speak Spanish. Called again and asked for a manager, currently on hold for 12:37. I'm in it for the long haul.
We thank you for bringing this to our attention. Upon further investigation it seems that our staff did not handle your calls appropriately. As a result, we have had mass retraining and disciplinary action has been taken on several agents as well as layoffs. We always strive for excellence and take our don call requests vry seriously to ensure we do not violate any regulations. Therefore, your number has been placed on our do not call list and our lead vendor shave been notified to remove your number as well.
Repetition in calls after being asked to be taken off of their marketing call list.
I have been called by this company 15 times (twice today and in the last 20 days) after asking them repeatedly to take me off of their call list. I am on the do not call registry and have even tried to block their number. The call is coming from a local Oregon number. I called them back today from this local number and when I asked for the full name of the sales representative he hung up on me. Today they told me they are calling from Nationwide Health out of Ft. Lauderdale, Florida. They continue to claim that they are calling me due to my interest in affordable health care. When I ask "when I showed interest", they also hang up. I am unsure how and where they have received my number, but I have not looked for affordable health care. This company is a scam and undertaking illegal and unethical sales/marketing calls. When I ask to not be called back, that should happen. Instead they just start calling from another number.
I would like to never receive another call from this business. I asked again today to please remove me from their list.
Our agency only reaches out to customers who have requested a quote for health insurance. However, we are not able to find your number in our database as someone we have contacted. Unfortunately, there are other companies in the area with similar names. However, if you can provide us with the phone number we reached you at so we can place you on our internal do not call list.
I keep receiving phone calls and text messages. I have requested that they stop calling and texting multiple times.
I keep receiving phone calls and text messages. I have requested that they stop calling and texting multiple times. If talking with someone they just Hang up. I am on a DoNotCall list and have filed a complaint there too.
Stop calling ang texting me.
Our agency does not send text messages when reaching out to potential customers. When a customer requests a quote for health insurance we do call them, but I do not see your phone number in our database. Please provide us with the phone number we reached you at so we can place you on our do not call list.
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone number which I have receive repeated calls on is XXX-XXX-XXXX. That is the same number I received text messages on. I would like keep this open for at least 2 weeks in case I get more calls. I would also like explanation why my number was not previously removed per multiple requests.
Our agency has not had any communication with the phone number reported in this complaint for Mr.. We apologize for our delayed response, but we have researched his information thoroughly and yielded no results. It is possible the customer has confused our agency with another similar in name. We are more than happy to assist in investigating this issue further. Please confirm that the number that has been contacting you so we can determine what company is responsible for reaching out to your mobile phone.
(The consumer indicated he/she ACCEPTED the response from the business.)
The calls have stopped. No further action is required.
I am on the national do not call list and have been since 2014. They have called me five times identifying themselves as Nationwide Health Advisors. I told them to remove me from their calling list and they hung up then turned around and called me another four times telemarketing health insurance. They call from XXX-XXX-XXXX which is a not a working number, they are taking part in illegal callerID spoofing.
Under the Telephone Consumer Protection Act, this is worth $500 dollars per violation, payable to you, the violated consumer, and you can sue in your local small claims court. I am in the habit of taking action against telemarketers acting unlawfully, and have to date made $3550 from four companies including 2 judgements (and naturally they didn't show up in court) and 2 settlements.
Unless this company contacts me at ***@gmail.com (their contact information on this page is no longer valid) I will be suing for $2500 for the five unlawful phone calls.
If they wish to settle out of court for a lesser amount they can contact me on the listed email and we can arrange to speak by phone. Otherwise, I file for the full $2500 on monday October second, 2017.
They call me all day. I have told them to put me on the do not call list at least 70 times!
I have insurance and would NEVER buy insurance from them. I have been verbally harassed. They called EVER HOUR ON THE HOUR FOR 3 4 DAYS. When I transfer the call to voice mail they call another 2-3 times in a row. I man actually said "*** wait and see how many calls you get now!" This company is harassing me so much I intend to seek an attorney
Remove my phone number from your list. Check your employees phone logs and see how many times they have called me.
We take all of our Do Not Call requests very seriously and we apologize for any unwanted calls. Our agency only reaches out to individuals who have requested to be contacted online for health insurance quotes. Anytime a customer asks not to be contacted again we promptly place them on our internal DNC list. After reviewing our call history we only made contact with the member on two occasions on August 29 and 30th where we successfully added Ms. Fakhouny's number to our internal do no call list and have not called her since. Because she placed her inquiry online it looks as though various agencies are contacting her as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie. I have my cell phone call log to prove the date, time and number of times I was called by this business. I was harassed by this company's employees. Let me know what telephone number you have as only calling me 2 times. I will be happy to submit my cell phone call log to prove how many harassing phone calls I have received.
We apologize for the unwanted calls. However, our agency has taken the necessary steps to ensure this number has been placed on our do not call list. It seems as though you are receiving unwanted calls from another company as well. Because the inquiry was placed online, various companies may be sharing the same lead data. Her lead was purchased as an OPT-IN TCPA compliant lead after an online quote request was filled out and submitted. Attached is an internal screen shot of our CRM showing the date the lead posted to our system, and that it was called only 2 times, with a DNC result after second call as well as the audio recording.
Repeated unwanted robo calls after requesting to be taken off the call list.
Received call on 7/20/17 at 11:49 AM - Asked to be removed from call list
Received calls on 8/29/17 at 8:14 AM, 11:29 AM, 1:45 PM, & 4:16 PM - calls were blocked
Called them on 8/29/17 at 1:49 PM to again request to be removed.
Received calls on 8/30/17 at 9:57 AM & 1:33 PM - calls were blocked
Called on 8/30/17 at 9:59 to again request removal to which operator confirmed my number was on do not call list, but received a call 3.5 hours later at 1:33 PM.
Received call on 8/31/17 at 1:21 PM - blocked
Received call on 9/1/17 at 1:02 PM - blocked
Received call on 9/5/17 at 11:09 AM - blocked
I have already filed about 9 FTC complaints will continue every day I receive a call. Go F yourselves!
Not another call EVER!!!
Sorry for the delayed response, out offices were closed due to the effects of hurricane Irma. WE apologize for any unwanted calls and have ensured you number has been placed on our don not call list. You will not be receiving any further calls from our agency.
(The consumer indicated he/she DID NOT accept the response from the business.)
Received call on 9/6//17 at 4:10 PM - blocked
Received call on 9/15/17 at 1:46 PM - blocked
Received call on 9/19/17 at 11:09 AM - blocked
All 3 calls left a :52 computer voicemail to call them back.
Filing FTC complaints on all 3 now.
Enclosed is a copy of our internal do not call list for the number filed in this complaint. As requested, we have removed Mr. phone number from our call list successfully 9/20/17 along with our response. We have also reported the issue to our lead vendors to ensure he is not contacted from our agency again as previously stated. If you are alleging the phone calls have not ceased, another company may be responsible for those calls and we request this complaint be removed accordingly.
Following is the same answer given to every person giving a negative review or a complaint.
Most are because they will not stop calling multiple times a day.
"We take all of our Do Not Call requests very seriously and we apologize for any unwanted calls. Anytime a customer asks not to be contacted again we promptly place them on our internal DNC list and our company will not be reaching out to this number again."
I have done everything I can to get the calls stopped. Nothing works. They have called me 28 times over the last four weeks. Sometimes four or five time a day I only wish I had the personal phone numbers of the company leaders, ***, *** and *** I have reported them to the Tennessee Attorney General's office. The company is incorporated in FL.
It should be shut down for harassment.
.