Doyaga & Schaefer

Arthur did a great job and was very polite if anyone need a plumber call ARS Rescue Rooter they did a great job in getting me a plumber out to solve my problem

ARS is a dependable and prompt on their services

I rarely write reviews, but my recent experience with ARS/Rescue Rooter has compelled me to do so now I experienced an awful plumbing emergency on a Sunday I called this company and they a technician out within hours Not only was Ernesto *** a lovely young man he fixed the problem I had promptly, did not try to upsell me, and the total charge was less than the trip charge from any other company I had contacted (and there were 3) I was highly impressed, and will not only use them for any other plumbing issues I might encountered, but would HIGHLY recommend them

*** *** *** advertises a "$Drain Cleaning with FREE Camera Inspection" I called them up to schedule this service for the blocked sink in my bathroom; when I made the appointment, I mentioned this specific ad on their *** and that I wanted itThey scheduled a visit for 7/8/in the timeframe 12-4pm
A person *** showed up, and said that it would cost $to fix thingsI mentioend that the ad on the *** and even showed it to him, but he was not interested, and started saying something about it being for "exterior" drains only
Basically, he was not interested in honoring their adTo me, this seems to be a bait-and-switch tacticI did not proceed with their serviceThis is a big inconvenience, as this happenned on a Friday, and I now have to wait until Monday to get someone else to look at this problem

Scot was awesomeHe gave us all our options and did a comfort analysis diagram to ensure we got the right HVAC unit for our homeWe received a fair price with financing optionsScot is very knowledgeable and Professional

Our plumbing emergency started out as a worst case scenario at pm and after Robert Zfrom ARS Rescue Rooter arrived everything turned for the betterRobert was courteous, prompt and very good at explaining what needed to be doneHe gave us a very clear estimate and was more than happy to answer my questionsEven though it was late and my patience for this situation was very short, Robert made it easy to deal withI've thrown away my other plumbing business cards and will only be needing one from now onART Rescue RooterGreat job Robert!

ARS, represented by Aqculino *** and his assistant, installed returns, ran a drain line and cleane condenser coils They worked continuously under extreme heatUpon completion of the job, they thoroughly cleaned their work area

I called ARS Rescue Rooter on October 7, because I had a problem with the hot water in my houseThe hot water pressure was low so they sent a guy out the next day (October 8th), *** to check for what the issue was*** inspected the hot water heater, the gas line, and the *** in my houseHe immediately proclaimed that the problem was the *** and that it needed to be replacedHe said the cost would be $to replaceHowever he said he would have to check the pressure in the water heater before they could order the new *** (this was to cover his tracks)He said that the last thing he would want is for them to change the *** and have the problem not fixed and it end up being the hot water heater*** came out the next day, checked the pressure on the water heater, and said it was around which was for a house"It must be the ***," he said"It must be corroded," he saidHe quoted me for $(why the price increase?), I paid a 40% do

Chris B, comfort advisor: excellent, professional, smart, engaged, polite, clean, courteousIt was a pleasure to have him in our home and advise us

Chase provided exceptional service, and was available throughout the whole process of a new AC installation for my homeHe was very knowledgeable and caringHe is awesome

They did a complete A/C and heater exchangeGreat job by both techs

Chris *** was very helpfuld and invormative in helping me resolve my A/C problem

On July 4, 2017, we had a clogged kitchen drain I called ARS Rescue Rooter and made an appointment for the next day, between and I had received a sheet of coupons in the mail from ARS, one of which stated "We will clear any drain for only $69" The ARS employee arrived the next day but would not honor the coupon He stipulated a charge of $but reduced it to $ Needing the drain cleared, I paid that amount I complained to an ARS representative over the phone, who said they would get back to me

Ramon and his assistant were very knowledgeable , and courteous They were very respectful of my home and me They accomplished the work in a very timely manner

The experience was very positiveThey came at the appointed time and work diligently until the work was doneIt took about hoursEverything was left clean and both Alcides and Arturo were very responsive to my questions and/or requestsHowever, in doing the work they broke a small water line that feeds the ice machine in my refrigeratorThis resulted in water leaking from the ceilingI shut off the water lineNow I have a damaged ceiling and a broken water lineI contacted Comfort Specialist Matt ***, who was very accommodating, and assured me that someone would be here today to repair the damageI expect ARS to fulfill its obligations as a responsible companyI will follow up with the results

Five years ago we installed the ARS recommend AC two-stage unitARS also pushed for the yearly maintenance service plan, so we purchase and renew every yearThe last three maintenance chevisits (for AC, for heating) have been disastrous...ARS has either rescheduled my appointment date OR they did not show up in their appointment windowEach time they would call and offer excuses as to why their technicians are running behindOn one of those maintenance chevisits, they never even bothered to show up that day, and only scheduled another appointment when I called an hour later looking for my technicianBottom line...their customer service is horribleAnd yes, I've already opened a complaint file with the Corporate Customer Relations

After a rate discrepancy, Jerry contacted the main office and was able to resolve the issue in very short orderJerry was very professional and remedied my clogged drain in about - minutesAsk for Jerry!!!!

Al Rwas very professional and helpfulHe explained everything and was enjoyable to speak with

Very disappointed with telephone service and guidance provided by ARS I was inquiring on replacing a water heater Existing WH is broke, I wanted to get a new WH by the next day Telephone rep, Leonard advised that they would be able to accommodate next day came and ARS did not come when they promised and then advised new WH would not be installed til the next day I clearly advised ARS that I wanted install the next day, agent knew this, but lied when he said new WH would be installed as requested So now ARS has me over a barrel so I authorize install Ironically they also provided me with a quote on replacing HVAC to the tune of $14k Suffice to say they WILL NOT get that job!

Answered all my questionsVery patient and listens well