Doyaga & Schaefer

On Sat Oct 21, Technician Fredis R and his crew Edys installed my Carrier/Payne HVAC systemThey were extremely professional, tidy and kept us abreast at all timesI would highly recommend ARS to anyoneIf you can request a crewI would recommend Fredis R and Edys to be your installerThis entire co is the bestthey installed my whole brand new unit and cut a new output air duck in my ceilingAll done in one dayThanks ARS you are the best serving Houston
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I contacted ARS when my ac quit workingThe service man came out did a quick inspection of the ac and added four pounds of coolantWhile doing the quick inspection said there MIGHT be a possible leak, but never tested to see if there was one before adding the coolantNot even hours later the coolant had evaporated, callEd the very next morning to explain what was going on, they said they would send hI'm back out to look at itHe comes back the next day and FINALLY tests my ac and says, oh yeah, you have a major leak and it can't be fixedYou need an entire new systemIf he would have tested it the first day and told me that, I would have NEVER had gone through with him adding the coolant to begin withNow they are refusing to refund my money and I can't even get the customer service representative to answer my phone calls

My A/C failed; ARS answered a 24/telephone at 3:am and set up an appointment for the next dayThe ARS rep Bao ** checked the system - compressor failureRep offered repair and cost or the choices and cost of new equipmentI went with new equipmentARS arrived later the same day and installed (two trucks, four techs followed by a third truck and two techs)Installation completed in a few hours, now is functioning wellCrew cleaned up thoroughly and explained what was doneA bit pricey, but well done

Chris *** was very professional and friendly in evaluating my needs for a new HVAC systemHe made great recommendations and did not try to sell unnecessary servicesI want to say thank you for the great experience!

Mr*** was very professional I am very pleased with his work He took the time to answer my questions and to point out certain things to me as an FYI Did not "find" things to increase the price

I CALLED ARS RESCUE ROOTER TO UNPLUG MY HOUSE PLUMBINGTHE PLUMBER GAVE ME SOME OPTIONS AND I CHOSE THE RE-ROUTE THE PLUMBINGBASED ON WHAT HE TOLD METHAT IS WHEN THE NIGHTMARE STARTED
HE TOLD ME THEY WOULD START IN THE MORNING 4-27-8:30AM AND THEY SHOWED UP 1:PM HE SAID THEY WOULD BE DONE BY FRIDAY 4-30-WELL THEY MESSED UP ON THE PERMIT AND HAD TO WAIT UNTIL MONDAY 5-1-@ 5:PM TO GET THE INSPECTION COMPLETEI NOTIFIED THEM THAT THE INSPECTION WAS COMPLETEHE SAID THEY WOULD COME IN THE MORNING TO COVER TRENCH UNDER THE SLAB AND THE OTHER TRENCHESTHEY SHOWED UP 5-2-@1:PM THEN CAME BACK ON 5-3-11:AM TO FINISH COVERING THE TRENCHESDURING ALL THIS TIME WE HAD DIFFERENT WEATHER EVENT WITH POSSIBLE HEAVY RAINI WAS WORRIED ABOUT FLOODING WE STILL DON'T HAVE THE CONCRETE REPAIRED AS OF NOW 5-4-tHEY ARE SUPPOSE TO COME BACK MONDAY 5-8-DURING THE DURATION OF THIS JOB I ONLY SAW THE COMPANY PLUMB THE THE DAY I SIGNED THE CONTRA

He was great very professional he answered all of our questions as well as told me and my husband about products to save us even more money in the long run

Roger explained the repairs clearly and answered all my questions Very polite and I appreciate his clear explanation of the needed work

Do yourself a favor, do not sign a contractThese people call me eight (yes 8) times every day since my contract expired and I did not renewI have even moved; they do not care, they keep callingI was literally on the phone with a rep when another was calling at the same timeThis place is awfulIt is harassmentI am so tired of asking them to leave me aloneI have spoken to every rep that has called told them I am not interestedI called back in several different times to find new people to make "notes" they all PROMISE me they are making the note, and yet, they call and call and callThey are a nightmare to get a hold of while you have a contract and then refuse to leave you alone when it is overHORRIBLE

Did an outstanding job.K ept me informed on what they were doing.Cleaned up all materials in the house,attic and front and back yard .Went over the operation of all the new equipment Very,very good crew !

I had an excellent experience with ARS/ Rescue Rooter in HoustonTanner was assigned to repair a broken shower handleHe had to order the part, but checked back with me on the status of the order and did a very professional job with the repair

Miguel *** with ARS / Houston did an excellent job He was on time, very courteous and completed the job quickly Scale of 1-10, Miguel gets a 20!!

Just had ARS/ Rescue Rooter Houston out to assess an issue we were having with our drainage from attic AC unit Josh Gwas our service professional He was very courteous and thorough He explained what needed to happen and our options He did the work quickly and efficiently We were very pleased with the company as well as Josh Will most definitely consider using this company again - MStephens

Our water heater stopped working on Saturday, July 8th We put in a work order that weekend and two technicians came to our house the following Wednesday They installed the water heater but did not leave a manual or adequately explain how to operate this expensive and potentially dangerous appliance They left before confirming that the system was working, which it wasn't Another service technician came back overnight, but he claimed the panel wasn't working (which it actually was) and also did not do anything to fix the problem It was a waste of time Finally, we called for yet another service appointment This time, the technicians (Quentin *** and Jeremy) made sure to find the problems and fix the system Their competence and professionalism resolved the various issues and improved the unsatisfactory situation that their colleagues had left us Quentin *** was conscientious and thorough, and did a very good job He took the time to examine the issues and put in the time & work to get the job done His colleague Jeremy was also good at assessing the situation and helping to resolve the the issues We wish Quentin and Jeremy had been the ones on the the initial service call to install the water heater

Al *** was very nice, polite, friendly and professional He really knows his business and took the time to explain what he was doing

FANTASTIC AL R came in to check my HVAC before Winter Found and fixed another problem in no time Good, prompt service and good technician Thanks, ARS

Very professional and effectiveI will definitely recommend the company and more Jesse for his help

Ralph was extremely helpful and friendlyHe walked me through what was wrong and gave me different optionsHe also was very helpful in getting me financial assistance to do the replacement

We as of Dec 7th I had a good review for ARS for the Furnace installBut now the next day and up till today 12-16-the heater is still not working: I have had appox people come out and I have had different answersThe latest is your duck work, you need 5" flue pipe, next guy you don't need 5" you need 4" and the next one says you need bigger return vent and duck work, I am tired of the lies I am receiving from ARS supposed to come back out yesterday pm no show I call at said I am next on list, 5pm I call again I am next on list again, Had to sit home all day from work and no one showed told them better be here 10am sat again get another call 10:said he is running late be after 12pm Sorry I cannot trust ARS for what they say and cannot get a real manager to call back and discussbeen over a week and no heat in the housemy rate at this point is -stars

Jody *** with ARS Rescue Rooter Houston South did a great job for us and he answered all of our many questions He was polite and cleaned up after himself