D.R. Horton America's Builder

Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) communication to the Revdex.com (“Revdex.com”) with regard to Ms. [redacted] second notification of dissatisfaction with our responses to the above-referenced complaint. I apologize for the difficulties Ms. [redacted] feels she has encountered while attempting to resolve her concerns. I assure you that DRH strives to provide quality service. As explained in our previous responses, Ms. [redacted] has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requests. As a result the division was in direct communication with Ms. [redacted] regarding resolution of her customer service requests. It is my information that Ms. [redacted] is satisfied with the resolution of a portion of her customer service requests. I appreciate the Revdex.com providing me with an opportunity to respond to Ms. [redacted] feedback and its attention to this matter. Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
It rained where I live on Thursday ( 7-30-2015) and as of today (8-1-2015). There is still water standing where it shouldn't be, attached is the pictures showing this. D.R. Horton, do I need to hire a Real Professional to do this job the right way and send you the bill? I would like someone who knows what their doing complete this job because it seems the two who are doing it now do not know what they are doing.

[redacted] has spoken with homeowner and has an appointment with him tomorrow (8/7); he also has all the warranty work scheduled for tomorrow so he can make sure everything is addressed. Thank you,     [redacted] Customer Service Assistant/Warranty Coordinator D.R. HORTON America’s Builder

We are in communication with the homeowner and have an appointment this afternoon to go over all open items.

We have reached out to this customer via email and phone (left a message) in attempt to coordinate an inspection for these items.

The site manager spoke with the homeowner today regarding their landscaping concerns and discussed a repair plan. Pending the homeowner's acceptance of the repair plan, [redacted] will move forward with the landscape work and looks forward to addressing the matter for the customer.

We met with this customer on last Thursday.  I met with an engineer there yesterday to see what he suggest regarding this.   We will be calling this customer today to let him know what the engineer suggested.   We are working with this customer to come up with a resolution....

  Thanks [redacted]

Complaint: [redacted]
I am rejecting this response because: Both releases I signed stated I would receive $1500. We paid $1500. I expect the outstanding $500 owed to me by your company. 
Regards,
[redacted]

We are in communication with the homeowner and as a courtesy, will be replacing the dishwasher in their home.

Complaint: [redacted]
I am rejecting this response because: That's an odd response considering you sent someone to fix it. It does appear to be fixed, however due to the cold weather I have been unable to test the system. I will be testing it within the next few days and will update the case after I have done so. 
Regards,
[redacted]

All documented concerns were completed by Friday 11/06/15.  Homeowner is having a curtain cleaned due to some paint splatter and we are going to reimburse them for the cleaning costs.  Homeowner was satisfied with the work and there are no pending issues.   Thank You,    ...

[redacted] Customer Service Manager DR Horton, Birmingham

Ms. [redacted] the tree referenced below was removed today around 10:00am.  Verified by Area Superintendent and contractor.   Thank You,     [redacted] Customer Service Manager DR Horton, Birmingham [redacted]

The service manager has been in communication with the homeowner and an appointment is scheduled for May 12 at 8 am.

We are in communication with the customer and have a repair plan in place to address his concerns. An appointment is scheduled on 11/28 and 11/29, and we look forward to resolving all of the homeowner's concerns.

I apologize that we did not refund Ms[redacted] deposit yet.  We were waiting for a denial from the lender. They did not send it , and we overlooked it.   We have obtained the denial and will refund Ms[redacted] $100 deposit.   Please contact me if you need any further information....

  Thank you,         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The D.R. Horton Warranty Department understands the frustrations of [redacted] and is proactively addressing his shower and tub issues with follow up calls and emails.  Furthermore, we greatly apologize for [redacted]’s misinterpretation of our concern for his issues as a forum for lying.  Never would any of our Warranty staff ask nor tell another to lie for any cause and/or reason.  [redacted] was essentially told that he did not need to tell the Praxis technician about the shower having been pulled out nor, really, any of the particulars, as it is best left up to our Warranty Technicians to convey the needs for specific repairs and installs. Finally, though [redacted] is understandably frustrated, D.R. Horton is no more responsible for his time away to address a plumbing problem as would be for any professional services rendered.  We will continue to work with [redacted] to resolve his tub/shower issues and do our best to accommodate his parameters of time available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Providing someone does meet with me by August 26th.
Regards,
[redacted]

This letter serves as our response for Mr[redacted] filed 11/11/15.We are still in the process of making things right for the customer and expect that wewill have this issue resolved to his satisfaction.