D.R. Horton America's Builder

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The install of the shower has been completed, however, we have not been contacted by the drywall installers nor the people to repair the door frame and baseboards
Regards,
[redacted]

The $5,000 refund check was mailed to the buyer on 1/31.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.As they are currently working on scheduling (nothing has been scheduled yet) to fix my issues. Once they are all fixed this complaint will be resolved. I do not have a time frame of when it will be completed as of 10/18/16.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

The customer's yard has been repaired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
1. SECOND PARAGRAPH OF D.R. HORTON'S RESPONSE - We were Never given a copy of the MLS listing.  We were shown the house by [redacted] and was quoted a price of $349,900.  We went home.  [redacted] contacted us by phone and we make an offer of $320,000.00 based on the quoted price over the phone.  Within six (6) hours [redacted] phoned us to say that our offer was accepted.  We were never given a "configuration sheet" during this process.  Mr. [redacted] notation that we paid less that the MLS listing price is correct - $2,000.00 less. The MLS listed price was $322,455.00.  After attorney review we found the MLS listing of $322,455.00.  Another untruth is the comment that we received an explanation that the same house constructed on a different lot in the Camelot community would cost $20,000.00 more.  That discussion never occurred with us and we resent the attempt by those representing D.R.Horton as some great benevolent benefactor.  The MLS price represent a house that was completed in June and offered as a Quick Sale.  There was an "unadjusted price" - Adjusted to fit a cash buyer.  We have a copy of the listing.2. THIRD PARAGRAPH OF D.R.HORTON'S RESPONSE - We signed a contract based on [redacted] explanation that "a junior employee entered the wrong price on the MLS listing" with misgivings unaware that there was another option.  As the attorney review was completed we signed the papers and gave a deposit of $5,000.00.  Ms. [redacted] was unaware that we knew of the the MLS price when she presented us with papers justifying the $349,900.00 price.  Her paperwork was prepared in advance. We did not inform our attorney of the pricing discrepancy. Furthermore, our attorney, [redacted], was unaware of this incident until we asked him if we could file a complaint days before the complaint was filed.  It is our understanding that in New Jersey items advertised lower by a seller must be honored.  We were not given the option of making a lower bid for this house. In addition, [redacted] works for the interest of D.R. Horton. She did not show up for the closing.  She sent someone else to the closing who was completely unaware of what was taking place.  We expressed our dissatisfaction with the entire process at closing and made it very clear that dealing with D.R. Horton was "Messy".  We may or may not receive remediation for what happened.  However, it is our expressed intent that D.R. Horton and those acting in their interest will conduct more honest, transparent transactions in the future.  It is our belief that we were victims of  "improper conduct" by those involved in this transaction. No letter from an attorney or anyone's attempt to muddy the facts will change what occurred.  There is no misunderstanding.  Thank you for your attention in this complaint.
[redacted] and [redacted]

Thank you for the opportunity to further respond regarding this matter.  A representative of D.R. Horton's Phoenix Division has been in direct contact with the homeowner and we believe that a mutually acceptable resolution of this matter has been negotiated directly with the homeowner. The...

homeowner’s repairs are scheduled for next week. We will also be following up with the homeowner once the repairs have been completed to confirm their satisfaction.  Please let me know if you have any additional questions. Thank you.     [redacted] Customer Service Coordinator

Complaint: [redacted]
I am rejecting this response because: the original warranty repair work was never completed correctly. A technician should come out to verify that the work was never successfully done properly. My warranty request was filed within the allotted time for the repairs to be made and I not left with fixing the incompleteness of a job done on the half of DR Horton. Attached is the technicians summary of a recent visit in which I had to pay to discover this work was not completed properly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as the work orders are repaired in a timely manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I took approximate measurements of the slope using string and a line level. At ten feet from patio it drops 13.5', at twenty feet it drops 27' and at center of easement drainage it drops 47'! That for sure is "positive" drainage!I requested on two occasions thru [redacted] a meeting with his superiors, [redacted] and [redacted] that never materialized. I finally went to the office to meet Mr. [redacted] who at the time, had no idea who I was, what the issue was and no idea I had requested a meeting that he was to see me the day before. After that meeting Mr. [redacted] tried for a time to get the work promised done, but was shot down. The only communication was the one letter denying any further work. After that I sent an e-mail to Mr. [redacted] and as of today have not received any response from him. The only acceptable solution to this ongoing situation is a meeting and site inspection by superior management from the office in Texas to see what their team in the [redacted] deems proper grading and treatment of home buyers.Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because:Here is our most recent warranty submission. This submission does not include the air unit as it is already pending. Additionally, at 6:10 pm this evening we texted the property manager as the door that was repaired needs replaced and the drywall previously repaired will need to be replaces as well. As while we were inspecting the Trim that was supposed to be repaired today we started finding water on the cement.... sticking our finger behind the gap in the trim parts of the wall began to crumble. It rained heavily last night and there is STILL a leak somewhere in this door. The drywall is wet on the inside the cement under the carpet is wet..... The door needs replaced, re-framed, repaired as this is the second time there has been a leak in this door... Previous repair included mold removal, inspection, drywall replacement, trim replacement. We are still finishing these repairs and the door has leaked again and water is in the wall again. REPAIR LIST SUBMITTED PRIOR TO FINDING THE WATER LEAK IN THE DOOR THIS EVENING ON 02/20/2017 AFTER HEAVY RAIN ON 02/19/20171)Trim carpenter came to home today to replace a the longitudinal portion of trim on the right side of door frame that was cut to short. He did not replace trim. He instead cut a small square and glued it into the trim where it was cut to short. This repair was done improperly and needs re-done.2) Back door has been previously repaired--- Back door latch is getting caught on trim again chipping the trim and leaving a black line where it is scraping as it shuts. Sometimes it sticks when shutting not always. The bottom metal strip on the inside of the house appears to be crooked and needs repaired. IN MY OPINION I believe the frame is crooked or the door is not setting right and needs replaced or repaired. It has been looked at and repaired in a simple manner and we are STILL having problems with it. 3) When painters came to paint the outside of the back door they forgot to paint above the back door so there is an unpainted line across the top that needs repainted. 4) Window sill was damaged during previous repair of the house. The an attempt to repair damage was made by painting the sill. The paint is obvious and streaked because the window sill was sprayed and the damaged area was simply hand painted with a brush. This needs re-done as the correction is obvious and an eyesore. 5) The stair rail has come loose at the top of the stairs. It needs to be attached firmly to the wall. 6) Upon having recent extension work  started on our patio it was brought to our attention that we have several mortar holes throughout the exterior of our home that need repaired. IN ADDITION TO MORTAR HOLE IT WAS BROUGHT TO OUR ATTENTION THAT THE SOUTH SIDE OF OUR HOME WHEN THE ROOFERS ATTEMPTED TO ATTACH THE SHINGLES TO THE HOUSE THE NAILS UP THE ENTIRE SIDE NEVER ACTUALLY PENETRATED THE HOUSE BUT RATHER SLID ALONG THE SIDE. THE ENDS OF THESE NAILS ARE EXPOSED AND HAVE SPLIT THE WOOD. THE SHINGLES HERE MOST LIKELY NEED ATTACHED PROPERLY AND SPLIT WOOD NEEDS REPLACED. THE NAILS THAT ARE PENETRATING THE SIDE OF THE HOUSE NEED REMOVED. 7) It was brought to my attention the outside exterior outlet is branched off the same breaker as my living room interior outlet. I was advised this is not how the outlet should be. I would like this checked and repaired. 8) Bubble has appeared in the ceiling of the downstairs powder room. 9) The baseboards are now cracking and separating in the downstairs piano room. 10) The Left bedroom window will not latch.  
Regards,
[redacted]

From the customer service manager this morning:  I contacted [redacted] on February 2nd and he conveyed that both he and Praxis are continuing to work on a time that will be amenable to them both.  Praxis has been diligent in their attempts to schedule and our Warranty Department has diligently inquired regarding as much.

The warranty manager will be contacting the customer to schedule an appointment to visit their home at the customer's convenience.

Complaint: [redacted]
I am rejecting this response because: There is clearly an construction issue with the mix of the concrete. As well as damage and stains left behind by the builder.  I attempted to clean the stain using a light duty power washer.  The power washer is eroding the concrete.  A light duty power washer (under 1200 psi) should not be cutting into the concrete.   I have filed a complaint with Manatee county and they will be inspecting the driveway.  I'm also hiring an independent contractor to inspect the driveway as well.  If the county and or contractor confirm that there's an issue with the construction/mix of the concrete,  I will be moving forward with a lawsuit if [redacted] continues ignore the issue.  
Regards,
[redacted]

The HOA manager has attempted twice to reach the customer via the email address provided to request additional information in order for us to further assist. Upon receiving the necessary information, we will be happy to look into this matter.

Complaint: [redacted]
I am rejecting this response because:Only minor issues were fixed and only the carpet has been fixed. The smell was...

smelt by the repair guy and he said he would have to talk to the shop about what to do. I haven't heard back from anyone yet on that matter
Regards,
[redacted]

Since being informed of the issues in her home, we have actively pursed completing the list that was given to us. This list was confirmed to have been completed as of this past week. Our company had offered to her, a complete re-cleaning of her home, along with a 6 month extension of her home...

warranty which she refused. We will continue to honor and cover any warrantable issues that happen in the future per the original warranty.     [redacted] Vice President of Construction Operations Tampa/Sarasota Division D.R. HORTON America's Builder [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The bulilder has reached out to and did a walk through and acknowledge the problems but have not corrected the problem which is cover under warranty. Until the builder has completed the repairs as stated in the contract this will remain a problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that they are trying to finalize the problems and hopefully they will. I do not want closed until they complete the things promised me.
Regards,
[redacted]

DR Horton will agree to the following: Although the home is out of warranty and [redacted] are not the original homeowners, DR Horton will, as a sign of customer goodwill reinstall the kitchen sink, and reconnect the plumbing and the disposal. DR Horton will warrant the installation of the...

sink for 1 year from the date of install. The piece of wood noted in the picture was never there to support the sink, it was installed merely to hold the sink in place while the epoxy dried while still in the granite shop. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]  This is NOT something that was brought up after 3 years and 9 months and has absolutely NOTHING to do with a warranty but, rather a walkthrough item that was documented by [redacted] in January 2013 and NEVER honored (he and your company have ignored us since 2013 after the first walkthrough and several promises to take care of it).  I've been emailing, calling, and texting for 3+ years trying to get this resolved with NO response.  Now that I'm getting violation letters from our HOA, it has prompted us to reach out to you again.   As stated in my email/letter to you on 5/17 - [redacted]e first noted that the sodding was laid incorrectly and asked us to provide this as an item on our list be redone back in 2012.  You can't maintain a yard with grass seed and topsoil that is several inches thick with rock and limestone.  You claim you threw some grass seed and topsoil in our yard but, I ask you what did this do for us or the sod that was not laid properly in the first place? This was to pacify us and not the original promise of raking the rock and dead soil out and re-sodding.  Furthermore, you dug rock out and re-sodded for other neighbors on [redacted] and [redacted] just to name a couple that we are aware of.  Why did DR Horton honor it for others but not for us? Wouldn't it be easier to honor a 3 year old promise rather than go back and forth on this issue? We are asking once again that you honor your original promise of taking care of this.  Thank you.