D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] I still have items pending that have not been addressed. The window in the kitchen has not been replaced, its been two weeks since I was informed the wrong item had been received.The matter with the rock wall is still pending, the survey that was performed did not satisfy the matter with the height and the footing.The refrigeration units were replaced however there are still some items left to discuss, this sub contractor failed to meet at the set time and date once again, I will set another appointment. The second floor repair was poorly done and has to be looked at once more.The roof repair has not been completed and I have not heard from anyone on when that will be completed.

Citizens Dispute Counsel has requested that the parties attend a mediation and same is scheduled for September 12, 2016.  However as a point of clarification, Ms. [redacted] has indicated that she is self-employed and did not lose her job.  Instead she lost a client and does not qualify for a refund. We hope to resolve this matter with our customer at the upcoming mediation.   Thank you,   [redacted] D.R. Horton, Inc.

In reference to the above complaint, I have reached out to the homeowner and asked for documentation on the requested reimbursement amount.  DR Horton will reimburse the homeowner for the disputed amount upon receipt of documentation.   Thank you,   [redacted] Customer Service...

Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and they are coming on July 14th but no resolution has been set. 
Regards,
[redacted]

I accept the changes regarding raising the fence.  I need clear requirements and acceptance criteria for the drainage system. the claim is the ground is so saturated that the drainage system is not able to function and grass as not routed, but in previous statements you have said grass is rooting and growing nicely is most area's and yet the moisture level is  similar in both high and low area. if you are saying that the drainage system will work when the grass is rooted and growing then the area that has grown and high then those area should be dryer. if you are expecting the entire ground to dry up before testing the drainage system. I need to know how many days without rain or water needs to occur, how much rain or water needs to happen after that, how many days before the ground becomes is dry. I am close to my 1 year warranty, what happens if the system is not tested prior to my warranty end date. it feels like these are stall tactics to run out the clock.

[redacted]   We have completed all warrantable issue originally brought up when the homeowner originally filed this complaint, in fact to date we have completed many other request filed by the homeowner shortly after filing this complaint; will continue to work with the homeowner to handle all warrantable claims in a professional and timely manner.   This concludes our response to complaint [redacted]     Thanks, [redacted] Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

As per the attached, The [redacted] have already obtained legal consul pertaining to the same issue.  Some background on this is that I had previously meet with these homeowners over the same issue in October 2013.  As per my inspection at that time, the floor tile was installed within...

industry standards for flooring guidelines as applicable for 2006.  Of recent, apparently they had visited our new home community across the street from their residence and obtained information that the procedures for tile floor applications have evolved since 2006 and of course now have a perception that theirs was installed incorrectly.  I am currently working through their legal consul to obtain another date and time to inspect and will update you as soon as we have additional information after inspection. Thank you.   [redacted] DR Horton - America's Builder! Customer Service / Warranty Manager

Please accept this correspondence as D R Horton, Inc.'s final response to the Revdex.com with regard to the above-referenced complaint.    Talked to the Husband today around 1:30pm; told him the situation and why the check came from my company.  He understands that I'm the president of the HOA, and that the $500.00 initiation fee was being paid by a HOA board member.  The situation should be resolved because they did receive the check and cashed the check, plus they have been told why.    Thank you   [redacted] VICE PRESIDENT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The two gentlemen that came out were not serious about the complaint. They did not want to sit when offered and was only there five minutes, took a couple pictures and said we could email our paperwork to the general email address. They clearly were not interested in anything I had to say. I've had several people come out and mention the structure of the roof was done incorrectly and the a/c was not installed properly. As of today, I have not received anything in writing from DR Horton with my concerns. I want to hear from Mr. [redacted] Mr. [redacted] or Mr. [redacted] from which seems to be impossible to reach. Upon calling the main office, I am unable to even reach there secretaries or be given an email address for them.

Please accept this correspondence as D.R. Horton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.I spoke to Mr. [redacted] yesterday, July 28th, and he confirmed the work performed in his home had beencomplete and the hot water heater was working. We had the...

roofing contractor add an air hawk whichwill allow additional air flow in the attic. The additional air flow will alleviate the concern with the hotwater heater pilot light going out due to lack of oxygen.We appreciate the opportunity given to look into our homeowner’s concern and provide a resolution.

Complaint: [redacted]
I am rejecting this response because:this is the first I heard about Fridayfrudsy will not work for me
Regards,
[redacted]

The Atlanta Customer Service Manager has reached out to Darren Heath today asking  to meet with him on Thursday, September 3rd to find a resolution for his issue.  Mr. [redacted] requested the  meeting be combined with Mr. [redacted]  his neighbor. We are waiting for his response on...

the proposed date and time.   Thanks [redacted]

In reference to the above complaint, the Construction Manager for the neighborhood met with the homeowner this morning and compiled a list of the issues needing resolution for this homeowner.  Work orders are going out today and the repairs are slated to begin on Tuesday with an expected...

completion before the end of the following week.   Have a safe and happy holiday.   Thank you,   [redacted] Customer Service Manager- Carolinas Division

We have been in communication with the customer and the matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

We refer the customer back to the email sent on Jan. 23rd that clarifies the dimension requirements (1/8 inch in width, not length) for warrantable coverage of settlement cracks, as well as the offer to send a [redacted] representative to the home to discuss the cracks and applicable stucco maintenance.

In response to the complaint listed above regarding the D.R.
Horton [redacted] community: D.R. Horton is currently reviewing all aspects of
the complaint with our legal team and will respond as soon as possible. In the
complaint there is mention of 45 plus customers that need warranty work and...

the
conditions of the road. In order to properly respond to the complaints, D.R.
Horton will research the 45 mentioned and review the roads in [redacted]. This
complaint is not resolved; however, D.R. Horton is going to every length to
ensure we have adequately investigated and responded to the stated issues
within the complaint. Please allow D.R. Horton additional time to respond.

As of today 49 of the 53 items Mr. [redacted] had submitted are completed and the 4 remaining items are scheduled to be completed next week on the 19th; I have been in contact with Mr. [redacted] and the team working in his home and he seems to be pleased with the progress and comfortable with the schedule...

provided for competition.   If there is anything else need please feel free to let us know.     Respectfully,   [redacted] Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yet. We would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th, 2016...

and determined a bit of homeowner maintenance was needed.  We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to trip. Even if we replace the breaker, if the homeowner continues to overload the circuit it will continue to trip. We will reach out to the homeowner to schedule these inspections.   Sincerely,   [redacted] Customer Service Coordinator & Safety Officer D.R. HORTON - Louisiana [redacted]
[redacted]
[redacted]
[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The  health department did call me when they came out the property and I spoke with them on the discussion with a VP name [redacted] who asked for the time to resolve.  At that time I was advised a letter was send  by the health department directly to [redacted] and give time. They have advised if I need to reopen their is a note in the file to do so.   I put on the hold the complaint per my conversation with [redacted].  Then next day was contacted by a women in [redacted] that advised I would just have to live with it.   I have call [redacted] the President of [redacted] who I was advised was to busy to respond.   I do intend to have the Health Department back out to review.  When purchasing the property it was advised this not turn into a dog park.  Also it was not located in front of my home or any contract that I signed.  This also will cause a decease in home value and discomfort with smell, bugs and late night increase traffic with dogs barking.   Would you want this 20 feet or less in front of your home.   This is a VA and I am the financed vet .  A complaint has been submitted to CVGC.VBAPHOVA.Gov in Washington against the builder.  This is the organization that regulates the builder in which VA loans are offered and or community qualified to get VA funding.   If DR Horton is allowing this to happen and they take out on a person when they complain, then this is not  a community or other communities by DR Horton  that VA should be giving their approval.   I am awaiting their response and then will file with the Consumer Protection Agency.   Also this occurred a couple years ago and the original sign concerning dog waist was put up.  It did decrease for a while and now is back.   I seems the properties are turning into rental properties and those that have not respect for the community is allowed to bring down values.  As far as the [redacted] taking action.  They don't unless you can provide a pictured of the violations.   Also the property is not having the feces picked up twice a week.   Also the day I called on the spraying the girl indicated it was being done once every three months and just occurred.  They next day I saw someone spraying.  I have asked when this occurs and given no specific days. I have contacted the company several times.  I have left a message for [redacted] the President of [redacted] who not responded.  I VP indicated it was DR Horton that was taking the action not them?
Regards,
[redacted]