D.R. Horton America's Builder

The faucet in question is no longer covered by the customer's one-year warranty; however, the faucet manufacturer or the homeowner's insurance company may be able to assist the homeowner in resolving the leak.

We appreciate the homeowner reaching out to us; however, landscaping is not covered per the warranty agreement signed at closing.

I accept the changes regarding raising the fence.  I need clear requirements and acceptance criteria for the drainage system. the claim is the ground is so saturated that the drainage system is not able to function and grass as not routed, but in previous statements you have said grass is rooting and growing nicely is most area's and yet the moisture level is  similar in both high and low area. if you are saying that the drainage system will work when the grass is rooted and growing then the area that has grown and high then those area should be dryer. if you are expecting the entire ground to dry up before testing the drainage system. I need to know how many days without rain or water needs to occur, how much rain or water needs to happen after that, how many days before the ground becomes is dry. I am close to my 1 year warranty, what happens if the system is not tested prior to my warranty end date. it feels like these are stall tactics to run out the clock.

In reference to the above complaint, I have reached out to the homeowner and asked for documentation on the requested reimbursement amount.  DR Horton will reimburse the homeowner for the disputed amount upon receipt of documentation.   Thank you,   [redacted] Customer Service...

Manager- Carolinas Division

[redacted]   We have completed all warrantable issue originally brought up when the homeowner originally filed this complaint, in fact to date we have completed many other request filed by the homeowner shortly after filing this complaint; will continue to work with the homeowner to handle all warrantable claims in a professional and timely manner.   This concludes our response to complaint [redacted]     Thanks, [redacted] Vice President Customer Service/Quality Control DR Horton America's Builder No.CA

Complaint: [redacted]
I am rejecting this response because:...

I appreciate that finally someone is seriously working to resolve open issues. However, the job is not done until it is completely done.  A lot of coordination and people have to come to fix the problems, we are dedicating quite a bit of our own time to facilitate the process where in fact these should have not existed in the first place. Here we are in our 3rd month and we cannot consider ourselves settled yet. Once everything is resolved then I can accept to close this complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I would like
you to address the issue of why did it take so long to receive receipt of work
completion from the staff when they dug under my home, there seem to be no
since of urgency even though [redacted] were probably paid for services
by your company for work rendered.
Also, since
my warranty is no longer valid by D.R Horton standards, why was work allowed to
fix the grout in the home that does not match the original grout from the first
time the tile was replaced and is very noticeable on half the floor and the
bathroom? Your employee should not have offered this work to be completed if he
was acquainted with the warranty policy. So, now I have to call the other folks
for warranty issues when your employee had the work done and the work was
substandard.
So, the staff
that completed work on my tile floor was it part of the other warranty policy
or not? Because your employee set up the work to be done. And, I don’t think it
was HUD, because I did not call them.
Also, is it
your policy to complete work and no receipt for completion of work is not given
to the home owner until it’s ask for the receipt by the home owner?
Also, your
statement of "during the inspection process instructions were provided to the
homeowner regarding contacting and requesting a Fact Finding Inspection by the
RWC" is not true, your employee [redacted] met with us twice and did not mention
nothing of the fact, [redacted] inspected the home, not Adolf. It was not until we
finally had the opportunity to speak with Adolf after asking who was Ken’s boss
that we received that information along with the late receipt for the work
completed under the home and information about HUD via e-mail.
Let’s be truthful
and compassionate, your staff made an error, if they would have addressed this
issue before we would not be speaking to you at all, we would simple follow the
guidelines given and not after the fact to reach where we are at this time.
I am asking
you to fix my floor to what it was before your employee authorized the work to
be done and we will seek some kind of assistance from HUD, but after
conversations, this seems to be challenging as well, thanks.
[redacted]

The refund request was submitted yesterday, 4/2, and the check will be mailed to the customer following processing.

We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yet. We would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th, 2016...

and determined a bit of homeowner maintenance was needed.  We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to trip. Even if we replace the breaker, if the homeowner continues to overload the circuit it will continue to trip. We will reach out to the homeowner to schedule these inspections.   Sincerely,   [redacted] Customer Service Coordinator & Safety Officer D.R. HORTON - Louisiana [redacted]
[redacted]
[redacted]
[redacted]  [redacted]

D.R. Horton, Inc. ("DRH") is in receipt of the above referenced complaint that Mr. [redacted]submitted to the Revdex.com ("Revdex.com"). DRH has come to an agreement with Mr.[redacted] regarding the matter. DRH will share with Mr. [redacted] in the cost of replacing theservice wire which connects the...

residence to the detached garage. We expect this matter to befully resolved upon the completion of the work to repair the service wire.

Complaint: [redacted]
I am rejecting this response because:This is incorrect due to improper repairs we were forced to file a lawsuit that is in pending litigation see case number [redacted]
Regards,
[redacted]

Mr. [redacted] complaint has been completed. Sunrise Mechanical found that the supply line was kinked. They fixed it and the CFM is now in range.   Thank you,   [redacted] Assistant Superintendent D.R. Horton

Complaint: [redacted]
 
I am rejecting this response...

because:  The builder should not be allowed to build a home where he does not put something as important as gutters on a new home.  This is just the worst builder.  Would he want his house to not have gutters?  Did he even review the picture that I submitted with the water flowing off my house like it's a waterfall?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. The  health department did call me when they came out the property and I spoke with them on the discussion with a VP name [redacted] who asked for the time to resolve.  At that time I was advised a letter was send  by the health department directly to [redacted] and give time. They have advised if I need to reopen their is a note in the file to do so.   I put on the hold the complaint per my conversation with [redacted].  Then next day was contacted by a women in [redacted] that advised I would just have to live with it.   I have call [redacted] the President of [redacted] who I was advised was to busy to respond.   I do intend to have the Health Department back out to review.  When purchasing the property it was advised this not turn into a dog park.  Also it was not located in front of my home or any contract that I signed.  This also will cause a decease in home value and discomfort with smell, bugs and late night increase traffic with dogs barking.   Would you want this 20 feet or less in front of your home.   This is a VA and I am the financed vet .  A complaint has been submitted to CVGC.VBAPHOVA.Gov in Washington against the builder.  This is the organization that regulates the builder in which VA loans are offered and or community qualified to get VA funding.   If DR Horton is allowing this to happen and they take out on a person when they complain, then this is not  a community or other communities by DR Horton  that VA should be giving their approval.   I am awaiting their response and then will file with the Consumer Protection Agency.   Also this occurred a couple years ago and the original sign concerning dog waist was put up.  It did decrease for a while and now is back.   I seems the properties are turning into rental properties and those that have not respect for the community is allowed to bring down values.  As far as the [redacted] taking action.  They don't unless you can provide a pictured of the violations.   Also the property is not having the feces picked up twice a week.   Also the day I called on the spraying the girl indicated it was being done once every three months and just occurred.  They next day I saw someone spraying.  I have asked when this occurs and given no specific days. I have contacted the company several times.  I have left a message for [redacted] the President of [redacted] who not responded.  I VP indicated it was DR Horton that was taking the action not them?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I feel this is a generic response and doesn't offer me any solution or even help me in any capacity. I feel as though they didn't even read the compliant fully, as I stated no one will answer the phone, nor return my phone calls. They will not even respond to my emails. This is becoming ridiculous and I will accept anything other than my driveway being repoured properly, as it should have been originally when you buy a brand new house. 
Regards,
[redacted]

We have a meeting scheduled with the homeowners on Monday at 3 pm.

Complaint: [redacted]
I am rejecting this response because:this is the first I heard about Fridayfrudsy will not work for me
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I have asked this [redacted] lady to call me a few times but I guess she do t like to call people back and I don't like that at all and this happen every time I do a warranty request and think something needs to change about it
Regards,
[redacted]

We refer the customer back to the email sent on Jan. 23rd that clarifies the dimension requirements (1/8 inch in width, not length) for warrantable coverage of settlement cracks, as well as the offer to send a [redacted] representative to the home to discuss the cracks and applicable stucco maintenance.

In reference to the above complaint, the Construction Manager for the neighborhood met with the homeowner this morning and compiled a list of the issues needing resolution for this homeowner.  Work orders are going out today and the repairs are slated to begin on Tuesday with an expected...

completion before the end of the following week.   Have a safe and happy holiday.   Thank you,   [redacted] Customer Service Manager- Carolinas Division