D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  However, to date (07/29/15), no progress has been completed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"Many steam cleaning units draw between 10 to 15 amps(much like a vacuum cleaner), and it is not unusual for these units to overload the circuit and therefore cause the breaker to trip."So what you are saying is that with EVERYTHING turned off in my loft, I can't steam clean or vacuum unless I run an extension cord from my bathroom? This is the most ridiculous thing I have ever heard. Why is it that it works fine in other rooms of my house? This is just one instance of issues that I have had with power. The power trips in the loft many times. This is an unacceptable response. This just shows how much D.R. Horton does not care one bit about after sales support. This all should have been solved during the many times I called within the first year but D.R. Horton just kept ignoring my emails and calls. I want a call from someone from D.R. Horton about how this is going to be fixed. Allstate Electric did state while they were at my house that the loft should have had a bigger circuit put in and it would have been their recommendation that the builder account for that when the house was built. They stated that D.R. Horton was cutting costs and put a lower circuit in then should have for the size and type of room. This also aligns with another electrician that I hired to come in and look at things.  
Regards,
[redacted]

Per the Customer Service Manager of the San Antonio Division. I believe the plumbing work was covered by the plumbing contractor warranty. As fort the timeline to repair. The plumbing contractor set the schedule to repair and DRH warranty was not involved in the repair. It is my understanding the repair did take sometime to complete.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted]. As of today I was asked by the [redacted] to submit the report from the company that our homeowner's insurance sent out to inspect the property. As of today I haven't received communication from [redacted] after the documents were forwarded to them. As of today I'm waiting to hear back from [redacted] regarding the end result. 
Regards,
[redacted]

There are multiple warranty requests submitted for my address since we purchased new concerning standing water, over-saturated ground, and poor drainage in the swales surrounding our...

house. Each request has either been ignored or a poor fix has been implemented to try and resolve the problem. I was advised by the last contractor sent from DR Horton that the standing water was not acceptable and fully warrantable. I also have second opinions from multiple landscapers acknowledging poor drainage due to inadequate planning. My last claim was approved conditionally in the event that the work performed would solve the problem. It has not, however the DR Horton has failed to acknowledge this. Please assist with sending a proper landscaper to insert a drainage system.

In October 2015, the buyers Mr. and Mrs. [redacted] entered into an agreement to purchase the model at Camp Chapel.  At the time of the contract the buyer was made aware that there were additional homes to sell and that we would need to utilize the existing model they purchased. ...

When they signed the contract, the also signed an addendum agreeing that the closing on the model home would not occur until 45 days after the last home sold in the community.  Since they purchased the Company has continued to market and sell homes and only have 2 homes left to sell.  Also during this time the buyers went through the loan application process per the contract.  During the loan application process they were informed that they would need to sell and close on two homes in order to secure a loan.  Also, as a condition of the loan process, an appraisal was ordered and performed on the model home.  The buyers were informed by our sales representative and the mortgage company that the value came in less than the sales price.   Per the sales contract the seller can chose to lower the price ad close the home or to not lower the price and cancel the sales agreement and refund the buyer’s EMD.  As the Seller still has 2 homes to sell, we had yet to make a decision on how we would proceed.  The sales rep who sold the home was moved to a new location in April but was still taking care of his backlog. As our last two homes will be completed in July, we have decided to work with the buyer and allow them to close earlier and not have them wait the 45 days after our last sale. I have placed two calls to the buyer and have yet to hear back from them as of today.  I will make another attempt today.  We plan to send the buyer a settlement letter to let them know the good news.  We really were not aware that they had to get out of the agreement or wanted to get out until the recent letter.  We want to work with the buyer to get them into the home they agreed to and patiently waited for.    [redacted] DR Horton - Capital Division Vice President Sales and Marketing [redacted]
[redacted]

[redacted] has been in communication with this homeowner regarding their roof concerns. The shingle issue noted by the customer is a result of the lateral tropical storm force winds at 60 mph sustained and gusts over 70 mph experienced during Hurricane Irma. Following the homeowner's insurance...

adjuster's inspection, we informed the roofing company of the findings and requested an assessment - it was determined by the roofing company that while the shingles were installed correctly, the roof did sustain damage during the storm. Per the terms of the warranty agreement, tropical storm-related damage is not warrantable, and the homeowner is encouraged to discuss next steps with their homeowner's insurance company.

Thank you for your assistance in trying to resolve Mr. [redacted] concerns. As Mr. [redacted] suggested in his email to you, D.R. Horton’s attorney will contact Mr. [redacted] attorney in order to work toward a final resolution of this matter. Thank You, [redacted] Vice President Customer Relations D.R. Horton - America's Builders South Coast/Inland Empire Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.
Regards,Given that this is the second time we have had to have
our hardwood floors replaced throughout our entire downstairs, we are unwilling
to simply move forward with the replacement without assurances as to the root
cause of the failure.  We have been told the floors failed due to the
glue.  However, our last replacement used a different glue from the
initial installation, and both failed.  Therefore, it seems strange to me
to attribute the repeated failures to the glue given that 2 glues have been
used.  We have repeatedly asked for copies of the reports identifying the
root cause of our flooring failure.  We have never received any
reports.  We will not proceed on our flooring replacement without the
proper assurances that the root cause has been properly identified and
remediated. It is unfortunate that DR Horton did not see fit to be present
at any of the previous inspections of our flooring by the flooring company and
the glue manufacturer.  We were told during the inspection by the glue
manufacturer that our slab had a high moisture content and moisture readings of
our slab were beyond the acceptable limit.  Therefore, we have requested
to meet with all interested parties - the flooring company, the hardwood
company, the glue company and DR Horton to discuss the
issue.  Contrary to Mrs. [redacted] response to our complaint,
another flooring replacement at no charge to us in no way compensates us
for the extreme amount of time and heartache this issue has caused my
family. We are unwilling to undergo this extremely disruptive process
without being adequately assured that we will not have to undergo this process
again in the future.  We do not want to have another meeting without all
of the involved people and without documentation supporting the root cause of
our floor failure

The work in Mr. [redacted] home is scheduled to be completed on 12/21/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]This letter is in response to DR Horton’s rejection letter received on November 2, 2015. I am once againrejecting the response because I still feel that DR Horton is responsible for the damages.It seems as though DR Horton is suggesting that I was purposely negligent of the warranty guidelines.Yes, I understand that I signed the warranty packet. DR Horton’s most recent response highlights thefact that I acknowledged “receiving a copy of the Home Buyer’s Guide upon initial sale of the property”.Yes, I acknowledged this. Yet, I do not see where I acknowledged having to use their list of preferredcontractors or I would be considered out of warranty. In addition, I was not made aware verbally by therepresentative that went over the warranty packet that I must use the preferred contractors by DRHorton or I would be considered out of warranty. Still, had I been aware that DR Horton had preferredcontractors I would have gladly used them. This would have saved me the time of having to do researchon my own. In addition, I would feel more comfortable partnering with a company that isrecommended by my home builder.DR Horton suggests that I was fully aware of their warranty guidelines because I previously owned a DRHorton home. This should have no bearing on my current dispute. Policies changes over time and anew warranty packet was presented for the sale of my current home. If DR Horton wants to use the factthat I owned a DR Horton home previously as grounds for why I should be aware of their guidelines,then they should not have had me sign a new warranty packet. DR Horton is correct in stating that Iused their list of preferred contractors in my previously owned DR Horton home for repairs. The list ofpreferred contractors was in fact located on the inside of the kitchen cabinets in my previous home. Iwas under the impression that the list was provided as more of a courtesy than a “must use” guideline. Iwill indicate again that it was NOT located on the inside of my kitchen cabinet in my current home, andthis was confirmed by Jimmy Roots, a representative of DR Horton. I only received this list after I wasmade aware of their guidelines. Furthermore, if DR Horton wants to suggest that I should have thesame expectations from the warranty guidelines in my previous home, then I will maintain that the listshould have been properly placed in my current home as it was in my previous.Furthermore, the underlying reason for my dispute is the fact that I should not be having this kind ofexperience in a home that is less than 3 years old. I could potentially have damage to my home becauseof a faulty faucet. Again, I will indicate that both the representative from DR Horton and DR Horton’spreferred contractor suggested that this was a known and common problem throughout the communityand other DR Horton homes. Why weren’t homeowners made aware of this? In my opinion, DR Hortonis using their unclear warranty guidelines as a means for defending their case. I would expect moreintegrity from one of the top home builders in the country.Should you have any follow-up questions regarding this matter, please do not hesitate to contact me at

We sincerely apologize for the delay in getting back to the customer. We have confirmed that a warranty representative will be reaching out to schedule the remaining work as soon as possible.

Our landscaper is working on this drainage issue and will complete all today and will go in tomorrow to do any final cleanup needed. Mr. [redacted] is pleased with this work.   [redacted]

In response to complaint [redacted]   All warrantable items are being addressed, however, some of the requests were not warrantable and repairs are scheduled and underway.   Thank you,   Paige H[redacted] Customer Service Assistant/Warranty Coordinator D.R. HORTON America’s Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The painters came out on Friday September 11th to paint the areas.  However the painters failed to complete the job.  When asked to touch-up the areas that were repaired, they denied and insisted they were provided specific instructions on what areas to paint and replied with, “If you want those areas painted, you touch it up yourself.”  This is totally unacceptable and very unprofessional considering there were repairs performed in those areas which needed to be repainted.  I accept the business’s response, but the provided response needs to be adhered to as indicated and it has not.  The response indicated two coats will be applied and on Friday September 11th only one coat of paint was applied and the other areas not painted at all.  This job is still pending and has not been resolved as indicated in their response.  I am expecting the repaired area(s) entire wall(s) to be repainted with the paint color provided (as close of a match as possible) with two coats of paint.   Thanks, [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize on behalf of the subcontractors who did not arrive as planned at the scheduled appointment. The remaining work has been rescheduled for 5/26 and 5/31. We look forward to resolving any remaining concerns on these two days and appreciate the customer's patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
DR Horton did replace the counter top on Friday as scheduled.  This complaint is resolved although I’m sure there will be more from this group.  They are very difficult and aren’t very customer-friendly.  Thanks for your help.Regards, 
[redacted]

Response: Complaint ID#[redacted]    There is no history of any leaks being reported since the home closed, 12/23/2011 from this door. Caulking is a maintenance issue. If this area was overlooked when the home was built then it should have been found by the homeowner doing routine home...

maintenance. Caulking and Maintenance is Not Warranted for a 4 year old home.   [redacted] Customer Service Manager DFW East