Dream Products Reviews (104)
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Dream Products Rating
Address: 9754 Deering Ave, Chatsworth, California, United States, 91311-4301
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Impossible to reach a manager or supervisor due to wrong items sent and very poor customer service.
Purchased 3 bras, wrong sizes were sent. Don't feel I should have to pay for return shipment or restocking fee. Requested to speak to a manager was told this company does not have a manager only supervisors. One would call me in 48 hours, that was a week ago. I called again and the rep was very rude in her speaking and chewing gum while conversating with me. Again, was told a supervisor would contact me in 48 hours because they listen to the recording and the correct size was sent. I stated I don't know what recording you listen to but the person taking my order over the phone was so busy trying to convince me to purchase more items he must have put the wrong size in. To this day nothing has been done.
I just want the correct size sent.
We are very sorry for any of the inconvenience this may have caused ***. After researching our records we show a recording was pulled for when *** placed her order. It was confirmed that she did purchase size Large (40-42). We also show one of our floor supervisors *** tried to contact *** on 12/4/2019 several times by the line was busy. At this time we will honor *** request and issue her an exchange for size XL and ask that she does NOT return the Ultimate Full Coverage Support Bra's in size Large. We do request that if the size XL does not fit, the customer then must return for an exchange OR refund. Please note Dream Products does not provide pre-paid return labels and we do not refund for return postage. Please allow 1-2 weeks for delivery of replacement.
***
Customer Service Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
Magnetic Anti-Arthritis Therapy Gloves aren't magnetic.
I ordered and received Magnetic Anti-Arthritis Therapy Gloves. This was on 5/12/19, but I had a death in the family and suffered a torn rotator cuff later, so I set them aside. The dots on the gloves are not magnetic at all. This is blatantly false advertising. I didn't pay much for them, $9.99, plus $4.00 shipping and California tax (7.25%).
It would probably cost me more to send them back. This company should not have an A+ rating from the Revdex.com. Maybe an F?
I would like Dream Products to stop selling these sham products, so others like me won't be scammed. I want them to send me a shipping label, so I can return them and then refund me.
Firstly we would like to apologize for any of the inconvenience this may have caused and offer*** our condolences. The Anti-Arthritis Therapy Gloves do have a magnetic gauss rating of 0.2MT - 1.0M (2gs-10gd). We would like*** to rest assure her feedback will be forwarded to our Merchandising Department for further review. At this time we will issue her a full refund for her order and ask that she does not return the Anti-Arthritis Therapy Gloves. A full refund was issued to her PayPal account today, 11/21/2019, for the full amount of $10.71.
***
Customer Service Manager
Dream Products
(The consumer indicated he/she ACCEPTED the response from the business.)
A refund is what I wanted, butI want to point out that after holding many magnets against the gloves, magnetism was not shown.
Placed order for slippers Recd confirmation email with est receipt in to weeks My credit card was charged at time order placed Did not receive any more info so I followed up on order on their website Recd email that order was still being processed Another to weeks est receipt Waited and still no info or product Sent them email to cancel order and credit my card for at previously charged Never received credit, so I disputed charge with credit card company
Mailed in order never received merchandise, got run around
From Cust Service!!!They have a prepared response and do not.
Intend to follow through on offer of help. My check cleared
Seven days after it was mailed. VERY UNREPUTABLE!!!!!
Hello Judy,
I am very sorry to hear you did not receive your order. Can you please provide me with the order number and/or shipping address so that I can further assist you? Once I gather your information, I will do my best to provide you with the best customer service I can.
Regards,
***
Customer Service Manager
You are the fourth cust rep I am dealing with to no avail!!!
I I do not have order number since I never received my
Merchandise. Address I sent order form to:
Dream Products
412 dream Lane
Van Nuys VS XXXXX
Thank You
Hello Judith,
After researching further our records we show you spoke with one of our Customer Service Agents, Jennifer, and a new order was placed for you. At this time we will make sure your order is shipped our ASAP and we will be issuing you a full refund for $21.99 due to all of the inconvenience this may have caused. A refund check will be mailed to you next week and we ask that you please allow 1-2 weeks for delivery.
Please let us know if there's anything else that we can assist you with.
***
Customer Service Manager
XXXXXXXX
Bras wrong size from factoryl
I purchased some bras, wrong sizing of the bras at FACTORY. I returned the bras in JUNE. Have yet to receive the refund. Numerous emails telling me to call their 800 number, press 3. Well press 3 is for asking for catalog, press 5 for others, when I press 5, am disconnected. Many times. All this aggravation for $12.83. DO NOT purchase from this company. Customer service is non-existent. As one other reviewer said. I should not have spent the money to return these items, because I am now invested for over $24 which includes return postage. (My postage cost the same) In October on several occasions when I did get a representative I explained you have had merchandise from June, was told "BOSS" has to request my refund. When line was busy was told to leave number and they would call back...did that at least 3 times, am still waiting for a call. That was over 6 weeks ago. Terrible customer service.
(I am 89 and don't know how to load my receipt.)
Refund of $12.83, plus my return postage because factory order was mislabled.
We are very sorry for any of the inconvenience this may have caused ***. After researching our records we show she filed a dispute on June 2019. According to our dispute records this Credit Card dispute was resolved and the funds were returned to the customer. Not only were the funds returned to ***, at this time we will also send the customer a refund check for the amount of $ 21.43 in hopes to close and resolve this case.
Please let us know if there's anything else that we can assist her with.
***
Customer Service Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
NEVER received the refund from Dream Products NOR any correspondence or any contact of any kind from them.
Have contacted them at least 25 times since June. Each time left my phone # and message..They were to call back...still waiting for a call.
My address and phone number have been the same for 53 years!!
Perhaps they can re-issue the $21.43 check.
Thank you
Our response to *** was submitted on 11/12/2019. We submitted a credit request to her Discover card ending in *** on 11/13/2019 but unfortunately the request was denied. A refund check was requested today 11/14/2019. At this time we ask that the customer please allows 1-2 weeks for delivery of her refund check.
***
Customer Service Manager
Dream Products
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you *** for a resolution on my case. I will look for the refund in 1-2 weeks.
I receive part of an order from this company, October 10, 2019 and I'm missing a Quilted 4 in 1 Cross Body Tote item # XXXXX and an EZ Grip Side Cut Toe Nail Clipper # XXXXX and have tried to contact them numerous times, by email to see why I have not received the missing items to no avail. I've also tried to call them, but their phone number does not work for me. If I could give them a 0, I would. Dream Products is not doing right. I also don't see how this company has a very high rating. I've ordered from them before, without any problems getting all my order. I do not understand why this company cannot be contacted???
*** H.
I am here to state that I am not a satisfied customer at this point! I ordered the zippered stockings one black and one beige pair (large) for myself and a Christmas present in November I did not receive package until January 2015, only to find two beige pairs {Small} with a letter stating sorry since the black has been so popular we sent this insteadCalling the company twice first to find out when my delivery would be, received a week later and again when I received them I was told I could return them with a $credit towards shipping and a credit return to my credit cardReally disappointed in this company and will not order again!! my advice for Zipper socks go local and pay the extra for convenience and satisfaction!!
I ordered some socks from these people and they had a test to get a fit by measuring the size of the calf. I measured and it said small. I placed my order and when they finally got here they were way to small! I packaged them up as the instructions said and mailed them back with the address supplied. I waited several weeks and heard nothing form them. I sent the package with a tracking number from the USPS. I sent an email for their customer no-service and they said "they never got them." Somebody at Dream on got them. Now, they have my money, they have my product and I an out $20.00.
Product_Or_Service: Socks
Order_Number: #
Refund At this point, I want a refund because these people are dirty. I will be filing a complaint with the California Consumer Protect also!
We sincerely apologize for any of the inconvenience this may have cause ***. After verifying our records we do not show a return for ***. At this time we can only assume the package was lost. We will issue *** an immediate exchange for a bigger size and a refund for the inconvenience this may have caused him. We ask that he please allows 5-7 business days from shipment for delivery of his exchange. A credit will be issued to his Visa account today 9/12/2019 and we ask that he please 2-3 business days for credit to be posted.
Regards,
***
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
They can keep the socks, the refund will be fine.
They advertise wash and wear purses. I purchased two. I tried washing it after 8 weeks in delicate cycle with towels. It fell apart.
I called them both 8/15/2019 and 8/16/2019. I remained on hold on two calls on 8/15/2019 until on the second call, they offered to hold your place in line and call you back. They didn't.
I emailed about the purse falling apart and got an acknowledgement from a no reply email. I called twice on 8/16/2019. The first call I was on hold for over 20 minutes, the second I got a human, but she put me on hold and disconnected the call at 15 minutes.
Problem is the wash and wear purse they sold was used for 8 weeks, I washed it with towels on delicate cycle and the zipper fell apart and the stitching came apart. I asked for a replacement as I started using it in June and only 8 weeks later tried washing it.
I would like them to send me another one. I wonder if that was just a poorly made by one worker.
We sincerely apologize for any of the inconvenience this may have caused ***. After verifying out records we show an agent replied to her email inquiry and an immediate replacement was shipped on 8/22/2019. Per Fed-Ex website the estimated date of delivery is 8/30/2019. *** can track her package via Fed-Ex website, ***. At this time we will issue her a full refund of her order and ask that she keeps the replacement due to the inconvenience this caused. A credit will be issued to her Mastercard account ending in 1720 for the amount of $31.98. We ask that she please allows 3 to 5 business days for the credit to be posted to her account.
Regards,
***
***
Dream Products
I requested back on 11/22/17 that this company & all of their catalog affiliates remove me from their mailing list.Now I am getting them again.
As stated above, I requested that this company and all their affiliates of which there are many, to stop sending me their catalogs and remove me permanently from their list. On 8/7/19, I started receiving their Dream Products catalog again. I do not want this to start all over again. I wish this to stop immediately. I have never ordered a thing from them and should never have received this in the first place. And, if they are in any affiliated with Amazon.com, I have notified them that I do not wish for them to sell or rent my name. I will be contacting them as well to make sure that they are continuing to honor this request.
I want them and their affiliates to stop sending me their catalogs immediately.
We sincerely apologize for any of the inconvenience this may have cause***. At this time we have removed her from all our mailing list and will also out reach to our printing company. Due to our catalogs being pre-printed 1-2 months in advance. Please be advised that she will receive 1-2 more catalogs. After that she will no longer receive more. Please let us know if there's anything else that***.
Regards,
***
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this as resolved, however, I still do NOT understand why I got any at all when this situation was taken care of back in November 2017. I also do not understand why this company can't intervene with their printing dept to stop any future mailings at once especially in light of the fact that I have never ordered this before and they were to stop back in 2017. While I accept that they will stop eventually, I wish it would stop at once.
I receive at least two emails, daily, soliciting business. The ad states, "Order Today, Ship Tomorrow" for in stock items. I placed an order for in stock items on July 24 and it did not ship out until July 30 with a projected delivery date of August 8. This is false advertisment
I receive at least two emails, daily, soliciting business. The ad states, "Order Today, Ship Tomorrow" for in stock items. I placed an order for in stock items on July 24 and it did not ship out until July 30 with a projected delivery date of August 8. This is false advertisment
We sincerely apologize for any of the inconvenience this may have cause ***. *** spoke with the VP of Dream Products and all his questions were answered. This case has been resolved. Per Dream Products VP, a full credit was issued to his account on 8/5/2019 to his Visa account ending in *** for the amount of $31.97. We asked *** to please keep the merchandise. Also, as discussed with *** Dream Products is not falsely advertising as it is our practice to ship the next day. . We state in our "Ship Next Day" policy that "Unforeseen circumstances may occasionally cause a delay". This was the case in this instance. When shipping thousands of packages a day, there is an occasional one that does not ship for a day or two for various reasons but our policy stands that we make every effort to ship day after receipt of order. We hope this answers all of *** questions.
Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered slides and did not receive them. When called to find out status I got no information.
Ordered 3 pair of Massaging Comfort Slides. The agent took the order and gave me the pricing. I paid the amount of $29.88. I was told that I would receive them in 5 to 7 days. After the time period I called and found out that the order was cancelled. Tried to contact customer service but only got that all agents were busy with other customers. and I could get call back, of which I opted for. Have not heard from anybody. Online I got an e-mail that there was a problem with payment. I called customer service as instructed but was given the "all agents are busy with other customers and I could get a call back, which I again opted for. STILL no action.
sent me the product
We are very sorry to hear any of the inconvenience *** experienced. After researching our records we show his original order was placed on July 5th and was canceled due to payment. An email was later sent to *** to notify him of payment issue. *** contacted us on 7/24 and placed a new order. Our records indicate this order was shipped out on 7/29/2019 in two separate packages via Fed-Ex, Smart-post *** and ***. Per Fed-Ex website the estimated date of delivery is 8/9/2019. At this time we ask *** to allow more time to receive his shipment.
Regards
Placed order on July 5th paid for expedited shipping 5 to 7 days. Now on the site it says it will arrive on the 18th. I want compensated for my time
I placed order on July 5th And paid for expedited shipping and they said allow 5 to 7 days for delivery and they say won't receive item until July 18th I want to know why they are doing such bad business with their customers my *** When I tried to call customer service the line was busy would like to be compensated for the wasted time and the money I work hard for
I want to know why if I paid the expedited shipping that it is taking almost 2 weeks to receive my item. and why is it that all the complaints are about the expedited shipping would like item to be delivered and a refund for you false advertisement I had to wait to go on vacation because I didn't have my sandals complete waste of time and money ordering from this company.I could have went to my local department store and got a better deal most likely and I had to pay the shipping
We are very sorry to hear any of the inconvenience *** experienced. After researching our records we show her order was shipped on 7/10/2019 and delivered 7/18/2019. Dream Products expedited shipping services is 5-7 business days from shipment. At this time we will honor to issue her a full refund for her order due to the trouble this has caused as a one time courtesy. A credit will be issued to MasterCard account for the full amount of $32.92.
First of all, I submitted an order on July 6, 2019 and finally received a shipping confirmation today, July 13, 2019. This is totally unacceptable. The other problem is that I set up an account, which I cannot get into. I have done their reset Password *** for a few days now. I get the reset confirmation in my email , but when I click on it and get back to the Dream Products to reset it, I keep getting the message that the link has expired. I do not understand how this company has an A+ rating with the Revdex.com.
Hello Frances,
We sincerely apologize for any of the inconvenience this may have caused. After researching our records we show your order was shipped out on 7/11/2019. We are not sure why you received an email confirmation until 7/13 but please rest assure we will bring this up to our IT department. Please give me call at XXX-XXX-XXXX and I would be more than happy to assist you in resetting your password.
***
Customer Service Supervisor
XXXXXXXX
Ordered two watches and sent a check. Never received anything. Dealing with crooks?
Hello Neil,
We are very sorry the reason that prompted you to write. After verifying our records we show your order was shipped out on 6/10/2019 via Fed-Ex Smart post tracking #, XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex website your package was delivered on 6/18/2019 to NEIL WILSON 800 CATALPA AVE TEANECK, NJ XXXXX. At this time we ask that you please verify the shipping address and let us know if you would like a refund or replacement for the missing package.
***
Customer Service Supervisor
XXXXXXXX
Called about an order I didn't received customer service was so rude two of them hung up on me! Called again they claim my order was being resent...still didn't received when I inquired about it they said they didn't see any information in computer or they needed a confirmation number! Scam Artist!! Not good business!
Hello Ms.
We sincerely apologize for any of the inconvenience this may have caused. After researching our records we show your original order was shipped out on 5/10/2019 via Fed-Ex Smart post tracking #, XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex your package was returned back to us as Non-Deliverable. On 6/25/2019 you talked to one of our Customer Service Representatives whom informed you of the incorrect address. An immediate replacement was requested and shipped out on 6/27/2019 via Fed-Ex Smart post tracking #, XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex website the estimated date of delivery is Monday 7/8/2019. At this time we will issue you a full refund for your order due to the inconvenience you went through. A refund check will be printed for you 7/9/2019. We ask that you please allow 1-2 weeks for delivery of your refund check. Again we are very sorry and hope we have corrected or wrongs with our actions. Please let us know if there's anything else that we can assist you with.
Regards,
***
Customer Service Supervisor
XXXXXXXX
On June 1, 2019 I ordered two (2) wallets from this company. "Shipping and Handling FREE) As of this date June 18th I have not received them. Yesterday I went on their website and all I saw was COMPLAINTS in the comment section. Isn't their anything that the Revdex.com can do to shut their "business" down?
Product_Or_Service: Two Wallets
Order_Number: ?
Account_Number: ?
Contact by the Business An explanation from the "business" why I have not received the merchandise and WHY all I saw on the "comment section" was complaints regarding quality of their merchandise, return policy, refund policy.
Hello Mr.,
We are very sorry to hear you are not happy with our service. Dream Products has been in business for almost 20 years and ships over 30,000 orders a month. Unfortunately there will be some complains in the internet. Please rest assure Dream Products strives to provide efficient customer service to all our customers. After verifying our records we show your order was shipped out on 6/11/2019. You can track your package via fedex.com, tracking no. XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex website the date of delivery was 6/19/2019. If your package was not received please contact our Customer Service Department at X-XXX-XXX-XXXX. Please let us know if you have any other questions and/or concerns.
Regards,
***
Customer Service Supervisor
see Attached document
Other (requires explanation) see Attached document
We pulled up Mr. order and it shows he wrote the check out April 27th for $14.94 but his envelope is Post Dated June 4 by the Post Office so either Mr. wrote the check and didn't mail the order in until June 4 or the Post Office held the order/envelope until June 4th. We need to allow 3-5 business days for us to receive the order which we did June 12th and the order will ship today by end of day. We are sorry about the inconvenience but we did not receive his order until June 12th and it will ship today.
SEE ATTACHED
Dear Mr.,
As promised your order was shipped out on 6/14/2019. You can track your package via fedex.com, tracking no. XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex website it shows the package was delivered on 6/22/2019. Please notify us if the package was not received. Also, due to all the inconvenience this may have caused we will issue you a full refund for your order. Again we are sincerely apologize for any of the inconvenience this may have caused.
Regards,
***
Customer Service Supervisor
XXXXXXXX
Unable to contact Customer Service to check status of order. They do not return my calls.
Place an order by phone. Did not receive email confirmation (they gave me a confirmation number when I placed the order. Sales department who took my order does not deal with customer service issues. Unable to contact customer service despite repeated calls (hour of wait) and despite the fact that I left my phone number several times and no one has called me
I want the business to contact me to answer my questions about the status of my order and to get a tracking number
We are very sorry for any of the inconvenient Mr. went through. At this time we will forward his information to our IT department for further investigation regarding his call back. In regards to his order, our records show Mr. order was shipped out on 6/12/2019. Per Fed-Ex website, the estimated date of delivery is 6/21/2019. He can track the package via fedex.com, tracking no. XXXXXXXXXXXXXXXXXXXX. Again we are very sorry and hope we have resolved Mr. order inquiry.
***
Customer Service Supervisor
Paid for EExpedited Shipping. Order has not yet been sent.
I ordered an item from Dreamproducts.com on May 26, and paid for expedited shipping. It is now June 11, And item STILL HAS NOT SHIPPED!
Refund
Mr., as I replied on the consumer affairs sight, the package was lost in transit. We did create the label and it was shipped from our facility and that's all we can tell from the tracking information. We will issue a full credit and we ask that you allow 5-7 business days to see the transaction on your statement. We are very sorry for the inconvenience.