Dream Products Reviews (104)
View Photos
Dream Products Rating
Address: 9754 Deering Ave, Chatsworth, California, United States, 91311-4301
Phone: |
Show more...
|
Fax: |
+1 (818) 206-8061 |
Web: |
|
Add contact information for Dream Products
Add new contacts
I ordered 2 Posture Correction Braces. I did receive them in normal time, which was great.
I wore one for a day and when I went to put it on the next day one of the straps was tearing away from the part that goes around the waist. I returned the defective merchandise and requested a full refund plus the cost of shipping them back. I was refunded only the amount of the merchandise. In my opinion, this is wrong. I was returning the merchandise because it was defective. Had I returned them because I did not want them I would accept this. However, because the item was coming apart after about 5 hours of use, I feel that every cent that I put out for a defective item should be returned. I owned my own business for over 50 years and would have treated a customer with respect and gave back every cent they spent with me. My business reputation was worth keeping clean. I agreed to the "terms and conditions" only because that's the only way to post my review.
We are sorry to hear about the inconvenience. I checked the product Rate of Return and didn't see any complaints about the product falling apart but I did forward your concern to our merchandise department. Our policy is we refund the cost of the product minus the shipping and handling and we do not cover return postage. That being said, I want to apologize for having you return the product since it was defective. They should have honored the refund without having you returned it back to us. I see you were already refunded the cost of the product, $17.98 and we will go ahead and issue a credit Via Pay Pal for the shipping and handling of $5.95 today. As a one time courtesy, we will mail you a refund check of $4.81 for the return postage. We cannot add it back to your account because we can only refund up to the Total Amount Paid. Please allow 2-3 weeks for the refund check to arrive. It will be mailed to:
RONALD***
401 W. COMMONS DR. APT #108
PITTSBURGH, PA XXXXX-
If there is anything else we can help you with please feel free to contact us again.
I am very disappointed in this company. The products they sent were NOT as advertised. They have NOT returned my calls after several times trying to reach them & leaving messages as stated in there call return messages, I am sending the products back. I did NOT receive a packing slip as the company's website states I should have received, so I don't have the full information needed when sending these bras back, only the item number, #XXXXX, which is not acceptable!
Hello,
We sincerely apologize for any of the inconvenience and trouble this may have caused. A packing slip should have been enclosed inside your package with return information. At this time we will forward this information to our Fulfillment Manager for further review. We have also forwarded your contact information to our IT department in regards why a call back was not issued. Please rest assure appropriate action will be taken for these fall outs. At this time we have issued you a full refund for your order. A refund check will be sent this week for the full amount of $ 20.93. If the merchandise has not returned we ask that you please donate the items to a local charity. Again we are very sorry and hope we have resolved this matter with our actions. -Regards, *** Customer Service Supervisor
received nothing but still being charged
I ordered some items (March 6th 2019) that never have been delivered. They continue not to return my money. I have corresponded with them, they keep telling me they have not received anything back from me, I keep telling them I cant return anything because I have not received anything. But in the mean time I was sent a package which I knew was not my order, I sent that back not opened and refused, they say it has been received. But they refuse to send me my refund or my order. They keep telling me they have not received any paperwork from their return department and or the tracking info. Again I have nothing to give them I have not received ANYTHING.! The only thing I have and have sent is the order # (XXXXXXXXX). Thankfully I made a copy of the order after putting in the order. This is so ridiculous! They have my money and I have nothing!
either my refund or even the items I have paid for!
We are very to hear all the trouble Ms. encountered. After researching our records we show her package was received as "Refused" on May 8th. A credit was issued to her Visa account ending in *** on 5/8/2019 for the full amount of $19.98. At this time we ask that she please allows 2-3 business days for the credit to be posted to her account. Again we are very sorry for any of the inconvenience this may have caused.
Regards,
***
Customer Service Supervisor
XXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want to say the item returned was not the iyehe the
Have not received my order
In a month did not receive my order
Want my merchandise
We are very to hear Ms. has not received her order as of yet. After researching our records we show Ms. order was shipped from our facility on 5/8/2019. She can track her package via fedex.com, tracking no. XXXXXXXXXXXXXXXXXXXX. At this time we ask that she please allows 24-48 hrs. for tracking information to be updated. Please let us know if there's anything else that we can assist Ms. in.
***
Customer Service Supervisor
XXXXXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
This operation must be a scam. They apply charges to the credit card and then do not send a valid tracking number twice (two different number also) The Customer "SERVICE" does not answer the phone and one gets to listen to a repeat of a recorded message to place an order. If you finally get a real person they essential lie and then hangup without doing customer service investigation.
Do not know if this is a legal operation, based on my experience it is not.
Hello Brian,
We are very sorry for any of the inconvenience this may have caused. After researching our records we show various calls made from phone no. ending in 9411 on 4/8/19. At this time we have flagged this and forwarded it to our phone provider and IT department for further investigation. Regarding your order our records show your package was shipped out on 4/3/2019 and was delivered on 4/13/2019 via Fed-Ex Smart post, tracking no XXXXXXXXXXXXXXXXXXXX. Due to the trouble you've gone through we will issue you a full refund for your order. Please allow 2-3 business days for a credit to be posted to your account. Please let us know if there's anything else that we can assist you with.
Regards,
***
Customer Service Supervisor
XXXXXXXX
Ordered items 1 month ago. Check was cashed, but I have NOT received the order.
I ordered 3 pairs of Therapeutic Gel toes on March 11, 2019. I mailed a check for $23.97. My check was cashed, but I have not received my items. I have called Customer Service @ XXX XXX-XXXX NUMEROUS times. It appears that I am calling out of the USA because of the representative's accents. I keep getting all kinds of excuses (e.g.; fed ex, ITEMS were LOST, we have already mailed them, it will take 5-7 business days, it will take 3 to 4 weeks. Needless to say I AM FRUSTRATED. I want the items ordered but NOT the run-around. HELP!
I would like the 3 pairs of therapeutic gel toes that I ordered.
Hello Mrs.,
We sincerely apologize for any of the inconvenience this may have caused. After researching out records we show your original order was shipped out on 3/18/2019 to *** XXXXX" via Fed-Ex Smart post tracking # XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex website "Label Created - Scheduled delivery: Pending". At this time we can assume the original package was lost in transit. Thereafter we show a replacement shipment was shipped to you on 4/11/2019 via Fed-Ex Smart post , tracking no: XXXXXXXXXXXXXXXXXXXX. Per Fed-Ex Website " Scheduled delivery: Saturday 4/20/2019 by end of day". At this time we ask that you please allow more time to receive the package. We will also be issuing you a full refund for your order due to all the inconvenience you went through. Please allow 1-2 weeks for delivery of your refund check for $23.97. Again we are very sorry and hope we have corrected our wrongs with our actions.
Regards,
***
Customer Service Supervisor
Dream Products
XXXXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I will only be satisfied once I receive the exact items I ordered, in good condition.
Hello ***,
Our records show your package was delivered on 4/17/2019 via Fed-Ex Smart post tracking no. XXXXXXXXXXXXXXXXXXXX. Also your refund ck# XXXXXX for $23.97 was mailed on 4/17/2019 and should be received within 1-2 weeks. Please keep us updated when the package and refund check is/was received.
Regards,
***
Customer Service Supervisor
I purchased a pair of slippers for my father that are advertised to fit men's size 9-10 1/2. He wears a size 9 1/2. He cannot even get his foot into the slippers. I called the company to ask them to either send me a postage paid return label or how I get reimbursed for return shipping. I was told the company does not do that, I have to pay the return shipping. I also spoke with a supervisor and was told the same thing. After some discussion of the situation he also told me that the slippers run small. I said that I should most definitely not have to pay extra to return a product that they admittedly misrepresent in their advertising. I was told that I received the product that I ordered.
I believe this is a case of false advertising. I would like to exchange the slippers for a bigger size, but do not feel that I should have to pay for the shipping to return the product to do so.
I called customer service, and an automated recording said to leave a message, I would not lose my place in line and would receive a call back shortly. I did that twice on March 19th. And again on the 21st. On the 22nd, I found another number to call and waited on hold.
Order is under my father's name, ***. He is very hard-of-hearing so I made the phone call and am taking care of this for him.
Product_Or_Service: men's slippers
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX
Exchange I would like to exchange them for a larger size without paying the return shipping, which is $8.60.
Hello ***,
We sincerely sorry for any of the inconvenience this may have caused. At this time we will be issuing you an immediate exchange for a bigger size and issue you a full refund/credit. We ask that you do not return back the merchandise. A credit will be posted to your fathers MasterCard account. We ask that Mr. please allows 5-7 business days from shipment for delivery of bigger size and 2-3 business days for the credit to be posted to his account. Also, please rest assure we will forward this information to our merchandising department for further review.
Regards,
***
Customer Service Supervisor
(The consumer indicated he/she ACCEPTED the response from the business.)
The company is agreeing to exchange the slippers without any cost to me, which is what I asked for them to do originally. In fact, they have said they will go above and beyond that by refunding the purchase price and shipping, and I do not have to return the other pair. So, if they follow through, I am more than happy.
missing items from shipement but no reason until I called to check out. No way for me to track order there is no way or topic on their web page to check out order.
not doing business with them.
Hello Bill,
We sincerely apologize for any of the inconvenience this may have caused. After reaching out to the vendor they notified us the Folding Adjustable Bath Bench was on a temporary backorder. The good news is that they received the merchandise and your item was shipped out on March 29th, 2018. A credit will also be issued to your account on April 2nd for the full amount of $59.99. We ask that you please allow 2-3 business day for your credit to be posted on your account. If you have any other questions or concerns please feel free to give me a call.
Regards,
***
Customer Service Supervisor
First of all, I had to put in a star, I will give this "company" minus star. I ordered bras from this so-called business, they described it as being really great as far as support, etc; well I got news for them, they were horrible, no support whatsoever & the material was so cheap & flimsy, I contacted them to send it back & ask for a refund, they said I HAD TO PAY SHIPPING & TO PAY A RESTOCKING FEE!!!. The nerve, so I complained to Paypal to resolve the problem & paypal did. Now I am getting JUNK MAIL & MARKETING CALLS, SEVERAL catalogs later, I asked one of the catalogs how they got my name & address, they looked it up & said DREAM PRODUCTS; so beware, they sell your name & address. As far as customer service, forget it, there is none.
Hello Rose,
We are very sorry to hear the reason it prompted you to write. At this time we will forward your feedback on the Lovely Lace Front Hook bra to our merchandising department. Also, our company Sales and Return Policy does state "Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer".This can be information found on our website. We also have reached out to our mailing company and will remove you from the mailing list. Again, we are very sorry for any of the inconvenience this may have caused.
Regards,
***
Customer Service Supervisor
XXXXXXXX
I returned a pair of arthritic gloves back to them because they were too small and was hurting my hands. They charged me again instead of refunding me
I placed the order on X-XX-XX by phone.
Order number XXXXXXXX.
They received the gloves back and charged me again for them, instead of crediting my card. I paid 14.94 and paid 6.00 to send them back. Dream Products claims they refunded my card, but they did not. They actually charged my account. I asked for a supervisor to call me back and they never did.
gloves cost.
To CREDIT my credit card for 19.98 due to charging me twice for those gloves and the gloves have already been returned.
We sincerely apologize for any of the inconvenience this may have caused. After verifying our records we show Ms. placed two separate orders. One order was placed for the therapy gloves which came to a total of $14.9. Her second order is for the Magnetic & Copper Wellness Cuff which came to a total of $8.99. A credit was issued on 2/7/2019 for $9.99 to Visa account ending in 5739 for the returned therapy gloves. When she contacted us on 2/8/2019 we verified this order information to her and also mailed her a copy of the credit issued to her account. At this time we ask that she please verifies with her bank. Dream Products does not show a second charge for $9.99.
Regards,
***
Customer Service Supervisor
XXXXXXXX // XXXXXXXX
False Advertising
Fail to refund when promised they would do it.
Add on AARP monthly booklet says "Satisfaction Guaranteed or Return for you money back" When you try to get you money back for the piece of junk they sent me they tell you that the customer has to pay the postage. Since the item cost $16.98, it will almost cost as much the item. After I told them that I would report them to AARP, they agreed to a full refund and of course that never happened.
$16.98 refund and for the company to change their advertising claims
Firstly we would like to apologize for any of the inconvenience this may have caused Mrs.. After researching our records we show Mrs. Schrivers contacted us on 1/14/2019 requesting a supervisor call back due to defective merchandise. I called Mr. Schrivers and left a message with his wife to have him call me back. On 1/18/2019 Mr. reached our Customer Service department and a credit request was issued to his Visa account ending in 9015. Our banking system tried to credit Mr. account on 1/24/2019 but it was declined due to "card reported lost or stolen - contact card issuer for resolution". Since then a refund check has been requested to be mailed to Mr.. His refund check will be printed Tuesday February 5th and ask that he please allow 1-2 weeks for delivery. Again we are sorry for any of the confusion and inconvenience this may have caused.
***
Customer Service Supervisor
Dream Products
XXXXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
If I finally get a refund, that will satisfy me about that issue for one person. They did not agree to change their advertising "Satisfaction Guaranteed or Return For Your Money Back" and their policy of making the purchasers pay the return shipping. They still continue to mislead every person. Since the amount of money is so little, most people will just throw the junk away and forget about it. This company also sell many products under DreamProducts.com based in California.
Our records show a refund check was sent out on 2/8/2019 for the amount of $16.98 ck# XXXXXX. We ask that you please allow 1-2 weeks for delivery. Also regarding Mr. return policy suggestion, it has been forwarded to upper management and will be kept in consideration.
Regards,
***
Customer Service Supervisor
XXXXXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Firm did not agree to reimburse all others that were defrauded.
Firm did not agree to change their fraudulent advertising.
I ordered bras! There were no instructions as to measure yourself & go up a size or two, Nothing! So I ordered the size I wear in every bra I own!
Then were way too small.
I called to ask them to exchange for a larger size. I refuse to pay a restocking fee or return postage,
I asked why they don't have a chart explaining how to measure & size up!
The answer I was told was," We don't have a chart or instructions. Most people call us before they order to make sure they are ordering right!"
What! It doesn't say that! She responded by repeating herself!
I asked to speak to a supervisor and was told she would call me in 3 business days!
BEWARE: Horrible customer service
Hello Cindy,
Firstly I would like to sincerely apologize for any of the inconvenience this may have caused. We are very sorry to hear the Sleep Bra's did not fit correctly. Our agents are asked to advice our customers to measure around their rib cage and add 3". I have forwarded this information to our merchandising department and have them review the Sleep Bra for sizing. At this time we can offer to issue you an immediate replacement for a different size or a refund/credit for your order without you returning the item. I have also requested for the call recording to be pulled for further investigation and will follow up with the customer service representative. Please feel free to contact me directly at XXX-XXX-XXXX and I would be more than happy to further assist you.
***
Customer Service Supervisor
Dream Products
XXXXXXXX
Hello, As per your offer please issue me a credit to the credit card I used.
Thank you,
Cindy
Thank you for your prompt response. A credit will be issued to your Visa account on file this Thursday, January 24th. We ask that you please allow 3-4 business days for credit to be posted to your account. If you have any other questions or concerns please feel free to contact us again.
***
Customer Service Supervisor
My father tried to order a bra for my mom from a printed ad in one of his magazines. When he finished placing the order a 3rd party (Saving's Depot) got on the line and tried to talk him into some type of discount program. After repeatedly saying that he was not interested, the representative told him that he would have to call back to "make sure" that their offer was not processed. I understand that this is not your company, but why would you associate with a 3rd party who does not take "No" for an answer. After several phone calls, we decided to also cancel the dream product order because of lack of trust.
Firstly we would like to sincerely apologize for any of the inconvenience this may have caused your father. Would you please be able to provide us with your fathers order information? We would like to further investigate and bring this up to the agent's attention. Please rest assure our all calls are being monitored and reviewed for security and quality purposes. Our agents are advised to withdraw from the sale if customer declines. The last thing Dream Products would ever want is to lose its trust from our current and future customers. I look forward to hearing back from you so we can further resolve this case.
***
Customer Service Supervisor
Dream Products
I placed an order with this company, they took my money, sent me a confirmation receipt and never sent the product. Never notified me of any issues!
On Dec 19th I placed a small order with this company. I used a pre paid Visa credit card. I placed the order and received a confirmation receipt in the mail. They took the money, I know this because I checked the remaining balance on the card and the money had been taken. NEVER was I EVER notified that there were ANY issues with my order. I was told one to two weeks for delivery. Three weeks later I contact customer service and am told there was an issue with my credit card. But they money was taken from the card. They flat out ripped me off and never even bothered to tell me there was an issue of ANY kind. It's as if they wanted to wait and see if I would notice or complain. Customer service was rude and no help at all. This was a very small order like 15 dollars and normally I would not make an issue over something so small. But it's the principle here and what they did to me is wrong. I want to report the problem so that future people don't lose their hard earned money and get ripped off by this company no matter how big the issue is.
I would prefer they just fill my order becuase I don't see how they can refund my money since I used a pre paid credit card.
Hello ***,
First of all we would like to apologize for any of the inconvenience this may have caused. After further researching we do not show any funds taken from Visa account ending in ***. In order to provide you with the best customer service as possible, we will go ahead and ship you the Diabetic Comfort Slippers. We ask that you please allow 1-2 weeks for delivery. We will also be requesting the call recordings from our IT department and will take corrective active action towards the agent who handled your call. Again we are very sorry and hope we have made up our errors with our actions.
***
Customer Service Supervisor
(The consumer indicated he/she ACCEPTED the response from the business.)
Ordered 3 pair of slipper. Received 1 pair waiting for the rest of my order. Contacted Dream Products,talked to customer service. They would send the other 2 pairs. Its been over 2 weeks, no delivery. Called customer service 3 times leaving a message to contact me. no response. Call the company at 10:00 in the morning getting a recording that they were closed. please help.
Product_Or_Service: slippers
Order_Number: #
Contact by the Business Would like to have the 2 remaining slippers delivered
We sincerely apologize for any of the inconvenience this may have caused. After researching our records we show *** contacted our company on 12/4/2018 and an immediate replacement was issued. Our system shows her replacement was shipped from our facility on 12/7/2018 in two separate packages via fedex.com, tracking no. *** and ***. According to fedex.com, both packages were delivered on Monday 12/17/2018 at 1:22 pm. At this time we ask that *** verifies with her neighbors or contacts post office for missing package. If package is not found please let us know and we will issue her an immediate replacement.
Regards,
***
Customer Service Supervisor
(The consumer indicated he/she ACCEPTED the response from the business.)
We did receive the other 2 pair of slippers . Very satisfied with the way the order was handeled
I didn't receive the products I ordered, Dream Products never to date responded to my request/inquiry. Will not ever buy anything from them and recommend no one else should either.
I have been awaiting a refund for some slippers I returned in June 2018. I have contacted them several times asking for a refund. I get an automated email back stating they have received my complaint, but that's about it. Nothing happens.
Product_Or_Service: Cardian slipper sox
Refund All I want is a refund of the $9.99 I paid. At this point, however, they should also refund the $3.95 shipping charges for all the hassle this has caused me.
We sincerely apologize for any of the inconvenience this may have caused ***. After researching our records we show the package was received past our 30 day return policy. Our return policy states "All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.". Our records show her order was placed on 11/10/2017 and was shipped out on 11/14/2017. Her returned package was received on 6/18/2018. As a one-time courtesy we will honor her request and issue her a full refund of $9.99 for the merchandise price. A refund check will be sent to her this Thursday and ask that she please allows 1-2 weeks for delivery.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate the refund; I have already received a refund check, although for some unexplainable reason they made it out to my ex-husband (been divorced for 6 years). The order was clearly in my name from day one. However, I was NEVER notified that there was a 30-day return policy. In fact, in June I had an online chat with someone from Dream Products when I first contacted them about how to return an item. I included the reason for the return, and the date it was purchased. That person gave me specific details on how to return the item, and never said a word that it was too late to return. If he had told me it was too late, I would never have returned it. Also, I made numerous follow-up emails to Dream Products asking for an update. I got absolutely NO response. That would have been the opportunity for them to tell me it was too late to return and to give me the chance to have them sent back to me. All in all, the lack of response to my inquiries showed very poor customer service. The fact that I had to complain to the Revdex.com to get any action at all speaks volumes,in my opinion.
Dear ***,
We apologize for any of the inconvenience this may have caused. Our records show the billing name used to place this order was ***" and the shipping address shows "***". We also show this order was placed under ***@chartermi.net email address. At this time we suggest you contact PayPal directly and update the billing information since this information was imported from PayPal directly. If you are unable to cash the refund check we ask that you please VOID and we will issue you an immediate replacement. We have also forwarded this information to our Email contact center and a reminder has been sent to the agents. Please let us know if you would like us to issue you a replacement refund check.
Regards,
***
Customer Service Supervisor
Affiliation with UMG*SMINE. and use of payment information without authorization .
I purchased a product from a Dream catalog. Recently I noticed my bank sending me a credit card bill for $14.95 monthly and had been for a long time. I never used the credit card. I was told by *** that is had been authorized on 8/22/17 while supposedly making a phone order w the credit card. It was supposedly an add on promotion which I agreed to. I asked tonight what services they provided and it was a discount service for things like spa and gym memberships, etc. I am 90 yrs old and live on a fixed income. I don't use credit cards, I don't go to gyms or spas and I don't like the affiliation of the two companies. I think they are a scam and apparently after reading the reviews, they both are guilty of fraud.
I would like a full refund by UMG SHIME and I would like Dream Products to explain how they manipulate people into signing up for SHIME. I also want to know how this company got my credit card info and was there any authorization signed or voice recording of me agreeing to anything.
We sincerely apologize for any of the inconvenience this has caused ***. Simply Mine is a third party product offered to the consumer. Dream Products is not the merchant of record for the transactions in dispute. In order to offer efficient customer service I personally reached out to Simply Mine (UMG) on behalf of the customer and confirmed her membership was canceled. *** should receive a full refund for the membership fees. We ask that if *** has any more questions or concerns to please contact Simply Mine ( UMG ) directly.
I purchased 3 bras - I tried one on and it was tight but I wore it - however, I sent the other 2 back on 9/01/18 via USPS with estimated delivery of 9/04/18 - - I called to find out if they received and spoke to *** - she told me she would check and get back to me. I called back several times to automated voice and never received a call to date - 9/20/18.
I am very disappointed as you have wonderful products in your catalog and I had a list of items I wanted to order in the future but after this experience I will not order again. Please return my $$ as I am an 80 year old widow. Thank you
Product_Or_Service: bras
Refund I would like my money back only for the 2 bras I returned. Thank you
We sincerely apologize for any of the inconvenience this may have caused. After researching our records we show your returned merchandise has been received. A manual credit has been issued to your Visa account ending in *** for the full amount of $ 26.97. At this time we ask that you please allow 3-4 business days for credit to be posted to your account.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your reply and feel better about the entire purchase. I will check my credit card for my refund. Thank you again -
online purchase. at checkout top of page says "no minimums'. total is shown saying I have to meet a minimum order amount that is more than my item.
tried to purchase item XXXXX @$7.99. On checkout page at the top it says "no minimum". However, it then said under my purchase amount that I had to meet n $8.99 minimum purchase in order to process my order. I believe that is false advertising . I did not purchase the item as I did not need any other products. I called the company to inquire about the discrepency. They only said they have the minimum requirement and were "sorry". I indicated I would call the Revdex.com.
I would like to purchase only the item i chose and not be required to purchase more to satisfy their minimum since they had in writing on the internet page that there was no minimum.
Firstly we would like to apologize for any of the inconvenience this may have caused. Our website offers "No Minimum" to receive free shipping and handling but there is a minimum to order online. This can be found on our website "FAQ" section. It states the following; "Is there a minimum order amount? DreamProducts.com requires a minimum order value of $9.00 excluding Shipping & Handling, tax, and discounts." In order for Dream Products to continue offering low prices, valuable premiums, special offers and efficient customer service a minimum to purchase has been set on our website.
(The consumer indicated he/she DID NOT accept the response from the business.)
It still does not explain why it says "no minimum" at the top of the checkout page. It does not refer one to their "faq" page either until the total is given and a red message comes up under it, saying there is a minimum. It is initially deceptive and should be indicated before total price is given. I still believe that this unclear claim at the top of the page is false advertising. It should be openly indicated on the checkout page without having to go to another page for explanation.
Again, we sincerely apologize for any of the inconvenience this may have caused. At this time we can forward this information to our IT department. If you would still like to place an order for the item and receive Free Shipping and Handling ( with no minimum ) please give me a call directly and I would more than happy to process a new order for you. -*** Customer Service Supervisor XXX-XXX-XXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
the business fulfilled my request to order the item I wished without minimum charge. They have not removed the "no minimums" from their web page, however. I still consider it false advertising.