Dream Products Reviews (104)
View Photos
Dream Products Rating
Address: 9754 Deering Ave, Chatsworth, California, United States, 91311-4301
Phone: |
Show more...
|
Fax: |
+1 (818) 206-8061 |
Web: |
|
Add contact information for Dream Products
Add new contacts
Not even the supervisors keep their words to resolve complaints.
I placed my order on Oct. 31st online and the website states that the item will be received no later than 2 weeks which was plenty of time to get the item before Thanksgiving. At the two week mark I still had not received an email that my item had shipped so I contacted customer service and was told that my card was declined because the expiration date was incorrect but I didn't receive anything from my bank in regards to a declined card or anything from Dream Products except the email stating that my order had been received. So the lady I spoke to re-placed my order and stated that it would be expedited and received within 5-7 days which still allowed enough time for the order to be received before the Holiday. She stated that if my order did not go out that evening it would be shipped no later than the next day, this was on Tuesday evening. So, Thursday I still had not received an email that my order had shipped so I contacted the company again via phone and after talking with a customer service rep I asked to speak to a supervisor. I was transferred to *** and was told that my order still had not been fulfilled and that it would ship out that evening and that she would send me the tracking information later that evening after my item had shipped. I also asked her about shipping the products over night to make sure that it arrived on time but was told that was not possible. I also explained to her about the problems and how she would rectify the situation and was told that she would need to review the tapes and would contact me with 24 hours. I told her that was fine with me and that I understood that she needed to do that but that I was not happy with the situation at all. I also asked her for verification of the email that they claimed to have sent to me and she emailed me a generic email that didn't have my email address or name or any information for me and when I asked her about how this proves that they contacted me she stated that it showed on her end but could not send me a print screen email verification or a written copy in the mail because I never received any email from them after the initial email that my order had been received. The next day after my conversation with *** I still had not received any tracking information which she stated she would send to me. She did reply to me and stated in the email that the items had been shipped on that Thursday however according to the tracking information the item was not shipped until that Saturday and is not due to arrive until next week which is after Thanksgiving which means that it will cost me additional money to get the item to my mom since it is a gift for her. At the point of this complaint it has been 8 days from my conversation with *** and she has yet to reach out to me via phone or email about the status of my complaint.
I can provide emails and screen shots of the tracking information showing when the items actually shipped.
A refund for my trouble and to cover my additional cost of getting the item to my mother since she does not live close to me so I have to drive the item to her and should be compensated for the additional cost. Had I received the item on time then I would have been able to have given the item to her when she was here for Thanksgiving. I also would like an actual apology for all of the frustration and difficulty that I have had to experience. Doing something good for someone we love shouldn't cause so much of a struggle. I also hope that this complaint will inspire Dream Products to have more accountability towards their customers and hold their employees especially the supervisors accountable.
We apologize for any inconvenience this customer experienced and have issued a full refund as a courtesy. The delay was due to errant credit card information entered by the customer causing the card issuing bank to decline the charge. It is important to note that we did indeed send the credit card decline email to her on 11/1 and 11/2 notifying her that her credit card declined and yes, it is a generic email. The reason is simple; we get 50-60 credit card declines every day. So we batch the email addresses into the BCC field of the email in order to expedite the process and protect the privacy of the customers. Everyone gets the same notification. It reads,
"Dear Valued Customer,
Thank you for your order. Our records show the credit card provided to place your order was not authorized. Although we are not notified of the specifics of why a credit card is not approved, our main reasons for credit cards not being processed include; credit card numbers are transposed, invalid expiration date, or the billing information is incorrect.
Please contact us at X-XXX-XXX-XXXX, Mon.-Fri., 8am-4pm PST to verify the information originally given or to provide us with another credit card. You can also always submit a new order via our website; www.Dreamproductscatalog.com.
We appreciate the opportunity to assist you in the processing of your order. Have a nice day.
Customer Service"
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the refund for the items. I truly wish that I had received the email that you stated was sent so that the issue could have been resolved quickly and without the additional trouble.
The company requires the customer to pay postage on unwanted items being returned. This makes for a situation where it costs more to return the item
Problem date: 11/14/2017. Purchase date: 11/4/2017. Order number: XXXXXXXX.
When I received item # *** (Therapeutic Sciatica Pillow), I was immediately disappointed with the product. I am a big man and the tiny pillow was of no use to me. The picture in the ad makes it seem bigger than it actually is. If I were aware of its size, I would have never ordered it to begin with. I wanted to return it for a refund, but when I got to the post office, to my dismay the postage cost for me was $10.50, which is more than the actual cost of the item ($9.99). Obviously it made no sense to do this, so now I am an unhappy customer stuck with a pillow that I cannot use. It seems to me that there should be some sort of resolution to this that would not leave me with the feeling of never wanting to do business with your company again.
A refund of my purchase price of $9.99 and free shipping on the return. It's absolutely ridiculous to put this cost on the customer. especially in the case described above.
The description of the pillow including the measurements and dimensions is on the advertisement and is as follows verbatim,
"Sit As Long As You Want Pain-Free!
Unique Therapeutic Sciatica Pillow seat cushion is designed to take the weight off your thighs and bottom helping to eliminate sharp radiating pain in the lower back, spine, and legs.
Lightweight and easily taken anywhere, even while driving. Includes removable poly/cotton washable cover. 100% polyester import.
Designed To Help Ease Lower Back Pain While Sitting
Easy To Take And Use Anywhere
16" X 11" X 21/4"
Includes Zippered Cover With Handle
If the customer wishes to return it for a refund according to standard return policies we are happy to oblige no questions asked.
Everything about this company is a joke. Every single item that I ordered was junk, and their customer service is even worse. Specifically, these are the items I ordered and the problems with them:
(1) Zippered Compression Stockings (Item# XXXXX) - The only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.
(2) Arch Support Compression Sox (Item# XXXXX) - Again, the only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.
(3) Wash & Wear Handbag (Item# XXXXX) - The description says "Just throw your first ever wash & wear handbag in the washer and viola, your bag looks brand new again! Made of durable crinkle polyurethane, giving it that designer suede look every girl loves!" I don't know what it is really made of, but it appears to be some kind of thin fabric that has been coated with a thin layer of something else. Straight out of the package, there were small white spots where the black coating had already peeled off. If I were to "throw it in the washer", I have no doubt that my "viola" would be that the black handbag was now white and that the black coating had ruined my washing machine, and that's not a chance I'm willing to take.
(4) Air Comfort Wrist Pads (Item# XXXXX) - I was elated when I saw this product because I had been looking for a wrist support that wasn't as thick as others on the market, and I thought that being able to adjust the amount of air was exactly what I needed. That may have been true if they weren't junk. I took the first one out of the pack and inflated it, then followed the instructions to deflate it to the level that I needed. Instead of being able to adjust it, it deflated completely and wouldn't inflate again at all. So I took the second one out of the box and the exact same thing happened. They are totally worthless.
I tried to call the company several times to ask a specific question about returning the items, but I was never able to speak to a live person. I then used their online contact form to ask the question and, several days later, I received a generic response from someone named "Shain" that was based solely on the multiple-choice subject, indicating that my question had not even been read. I replied to that email (which was from their customer service email address) and got no response whatsoever. After several more days of waiting, I contacted them again directly to their customer service email address and still got no answer whatsoever.
Under the "Customer Service & Policies" link on their website, there are at least two points that are of particular interest. One is that it first says that returns are accepted "within 30 days of receipt" and then it says "within 30 business days of receipt". Do they not know the difference between "30 days" and "30 business days"? Another point is that nowhere in these official policies (or anywhere else on their website that I could find) does it say anything about a restocking fee if items are returned. The back of the packing slip, however, states that they charge a 20% restocking fee. How is it fair that customers are not told about the restocking fee until AFTER they have received an order?
Even with the discrepancy between days and business days, by refusing to answer my question about the return, they managed to delay the return so long that, if I were to return it now, it would past the deadline and would not receive any refund, so not only would I have lost the amount that I paid for the items as well as the return shipping cost, they would have the items back to sell again to the next poor sap that comes along and falls for their claims, and I think that is exactly what they count on.
One final thought....even if you don't pay one bit of attention to anything I've said here, please pay attention to one fact. There is no way to review any product directly on their website. Stop for a minute and think about their reason for that....because everything is junk and they would be out of business in a heartbeat if potential customers were able to see that up front. I sincerely wish I had paid attention to that before I placed this order.
We received one contact from this customer as follows, "Message: When I return merchandise, am I supposed to also return the free gifts that I received with the order, or are those mine to keep?" To which we replied, "Dear ***,
We are sorry to hear the item did not work out to your expectations. Please return the unwanted merchandise to:
Dream Products
*** Ave
Chatsworth, CA XXXXX
Be sure to include your complete name and address inside the package so that we may process your return more efficiently. Please allow 2-3 weeks from the return date for the processing of your refund or exchange. Our preferred carrier is the USPS.
Customer Service
Customer service hours are Monday - Friday 8:00 AM to 4:00 PM Pacific Time.
If the customer still wishes to return unwanted merchandise we would still *** the returns for a refund.
Actually, you received THREE contacts from me, and that was AFTER I tried several times to reach you by phone and was never able to speak to a live person. The FIRST was the contact you mentioned above and, like I said, your reply does NOT answer the question I asked. Thank you for posting my question and your response verbatim as proof to the Revdex.com and anyone else reading this that I was truthful when I stated that the question I asked was ignored. And again I must point out that your non-responsive reply was not timely. The SECOND contact was my reply to your non-responsive email quoted above. That reply stated: "Thank you, but that was not my question. The question was, "When I return merchandise, am I supposed to also return the free gifts that I received with the order, or are those mine to keep?"". When I received no reply at all to that message which referenced the case number in the subject line "_XXXXXXXX [XXXXXX:XXXXX]", I contacted you a THIRD time by way of a NEW message to your customer service email address with the subject line "SECOND REQUEST". That message stated "I sent this question through your website but received a generic answer based only on the subject, so please read the actual question this time. I need an answer very soon because I'm running out of time to get the return in the mail. When I return merchandise, am I supposed to also return the free gifts that I received with the order, or are they mine to keep?" The question was typed on a separate line, in a bold font and in very simple words so it should have been no problem for any of your employees to understand what I was asking. So I would like to reiterate that my simple question was NOT answered and that the repeated delays made it impossible for me to return the items. If the Revdex.com would like to see the actual emails, I would be more than happy to forward them if they will provide an email address for me to send them to. Also, I would like to point out that your response here does not even address the issues of (1) inferior product quality, (2) the discrepancies between the product descriptions on your website and the actual products, (3) the discrepancies in your Customer Service & Policies regarding time limits for returns, and (4) the fact that the 20% restocking fee is not disclosed to the customer until after they receive the order.
I contacted the company 4 times because they listed the product incorrectly and the shoes did not fit. They do not respond back to emails!
MEMORY FOAM MOCCASIN BOOTSSKU: XXXXX
Sizes
Ladies' XS(5-5 1/2)
These fit like a 4 and do NOT fit like a size 5 at all. I have worn a size 5 for over 25 years of my life and have never had an issue until now. When I contacted the company about an exchange or refund they sent back a generic automated reply and when I asked further questions about the responsibility of shipping since they incorrectly described the product, they refused to write back. I contacted them on 11/7,11/7,11/8,11/10 and they have yet to respond to this day.
I would be satisfied if they either replaced the product with the CORRECT size or if they issued a refund at this point. They can have their incorrect product back but I should not be responsible for the shipping costs when it is their fault!
Customer was contacted by customer service immediately after receiving the first email as well as through Pay Pal. Customer received their refund a day before they posted this comment.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a refund AFTER this was posted. I have proof through my email trails. Please stop lying to your customers, it is very poor business practice. The only reason I filed this complaint was because you were very rude on your Paypal responses.
Pay Pal certified this refund of $11.99 on 11/14/2017. This posting is time stamped "Notified Business of Dispute" as you can see on 11/15/2017. This case is closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
The case is closed however my complaint with their horrible customer service still stands.
Company misrepresented item; however, will not pay for return postage.
I purchased a 'Shoes Away organizer" order number XXXXXXXX via Dream Products catalog for $17.99. It is a shoe bag which states that it holds 30 pairs of shoes. It hangs on a door and is made of clear see-through design. The shoes slide horizontally into the 30 pockets. The bottom of each pocket measures 7.5 inches. I have an average size women's shoe, size 8 1/2. My shoes measure 10 1/2 inches long. The pocket length is 3 inches short of my shoes. The pockets would be more for children's shoes. The catalog picture shows women's shoes placed in the pockets. I believe that Dream Products has misrepresented this item. I went to the post office yesterday to return it to Dream Products and it would cost $14.00!! I called Dream Products today and they said that if I want a refund, I need to pay the return shipping. I ordered this shoe item because I wanted it and I would keep it if my shoes fit in the pockets. Because they misrepresented this item, I feel that they should pay for the return shipping. What can I do?
I would like a refund of my $17.99 payment along with Dream Products paying for the return shipping because they misrepresented this item in their catalog.
We apologize for the error. This customer was already refunded by the supervisor immediately after the customer called today at noon. The same day of this posting. The customer was scheduled for the supervisor call back but apparently went to post this before we were able to complete the call back. Unfortunately, the manufacturer description says the product fits all shoes, but the customer didn't relate to us today that her feet were "enormous" and so her shoes did not fit. Refund already issued to the bank and this case was already closed.
It makes me laugh that they state my feet are 'enormous'. My shoe size is 8 1/2 which is very average. I paid Dream Products $17.99 using my DISCOVER card. I've checked my DISCOVER statement several times this week and also just now and do not find that Dream Products credited me for $17.99. They state 'refun d already issued to the bank'. How would they know my bank? Furthermore, I just checked my checking account statement and there is no credit from Dream Products for $17.99. Also, if Dream Products would like to send me a pre-paid shipping sticker, I'll be happy to send the Shoes Away Organizer back to them. I appreciate your assistance with this matter.
Not necessary
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the resolution as they've now refunded my DISCOVER card; however, I'd like to know if they want me to send the shoe bag back to Dream Products? If so, Dream Products please send me a pre-paid mailing label.
I bought a few items from the company based on the unsolicited catalog. The items looks impressive but it is a total trash. They are giving me problems to refund my money although I shipped the trash back The company product is miserable picked from China's trash
Product_Or_Service: Product
Order_Number: XXXXXXXX
Account_Number: XXXXXXXX
Other (requires explanation) I want the company to refund me $39.98 plus shipping of 10,98
Customer has already been refunded through Pay Pal. To date we have received no returned items.
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned all the fake items.
Funds for this return are held by Pay Pal until the customer releases the hold. We cannot refund the return until the customer releases the hold regardless of what he continues to post here.
(The consumer indicated he/she DID NOT accept the response from the business.)
They only refunded $ 19.99 for one miserable product not for the other one. Technically they should send me RMA per federal section 420. I did not receive the RMA and shipped at my expense. Not fair. SAD SAD SAD. Even POTUS says SAD
I have not yet received 1 item of a 4 item mail order placed 9.12.XXXXX. I have called Customer Service twice, the last time was 10.19.2017. Each time I was told I would be contacted by phone within 48 hours. I have not been contacted, and my check has already cleared.
Product_Or_Service: Ankle boots
Order_Number: XXXXXXXX
Other (requires explanation) All I want is the item I ordered, or a full refund for that item.
We are sincerely sorry for the inconvenience. The original order was for 7 items and apparently one was missed. We weren't aware of this until Friday 10/20/2017 and have since reshipped the missing item.
(The consumer indicated he/she ACCEPTED the response from the business.)
If I receive the ordered item, I will be satisfied.
Failure to deliver product within the specified
delivery time. After enclosing $5.95 extra charge
for speedy delivery.
The item purchased was Comfort Moccasin priced
at$9.99 with an additional quick delivery price
of $5.95. The shipping number is XXXXXXXXX.Pay-
ment method was Visa credit card. Received an
e-mail that the delivery date was Oct. 10,2017.
Did not receive the item, but was e-mailed that
the said product would arrive Oct.17,2017. This
violates the delivery time by a substantial margin.
Direct refund of costs.
We apologize for the delay. We have issued a refund for the shipping cost back to the credit card used to make the purchase.
I cancelled order but received the products. I refused the package & they refused it upon receiving & it's now stuck in the P.O.'s dead mail.
This company is refusing to take back the merchandise I sent back to receive a refund. I followed their directive on how to get the refund. I spoke with our local postmaster and he stated they have had numerous complaints dealing with returns for this company. After tracking the parcel it is now trapped in the P.O. office dead mail area in GA. My order #XXXXXXXXX was placed on 8/24/17 and I sent it back on 8/30/17. My $56.45 payment was done thru PayPal.
They should retrieve the package back from dead mail and refund my money.
First of all, the order payment was actually $46.45 which has already been refunded through Pay Pal. We also do not "refuse" returns. Ever. Nothing is trapped in any dead mail area in Georgia. We advised the customer to refuse the package as they tried to cancel after the merchandise had shipped. We have not heard back from her since she called until this posting, which makes no sense as the refund has already been processed with Pay Pal.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my credited amount back into PayPal. However I believe that if I hadn't reported my issue to the Revdex.com nothing would of taken place. Kind of a coincidence that the day after I filed a complaint I got my refund? I didn't contact the company again since I was disheartened by the prior responses I received. I tracked the package as of yesterday thru the USPS web site and it states in their tracking where the package is currently located. I'm not the cause of the problem in this issue, rather Dream Products is with their inept way of doing business with their customers...and now myself as an "ex-customer."
Return Postage NOT PAID. Items I ordered were not in stock so Dream Products sent replacements with an apology letter.
I called to say I did not want replacements and was told that I could return the items for a refund. When I asked if they would send a 'Return Shipping Label' I was told Dream Products does not pay for postage. I said even if I didn't order these items? She said NO, sorry.
I would like a 'refund for postage' on the returned items.
Customer was already refunded in full back to the original credit card prior to us receiving this Revdex.com notification. No return required.
Please cancel this complaint as the business has contacted me and has apologized and have refunded my money they tell me. They said the person I spoke to initially was new and did not know the proper procedures.
see Attached documentClick here to Get the File - use the Password:
Other (requires explanation) see Attached document
We apologize for the inconvenience. We are receiving thousands of checks every week and unfortunately, on rare occasion, something goes wrong. In this case the scanner used in processing malfunctioned and the rest of the order was not processed. No excuse, just the truth of the matter. However, your purchase has been fulfilled and shipped with the scheduled delivery date of tomorrow, Friday 8/25/2017 by the end of the day. Fed Ex tracking number XXXXXXXXXXXXXXXXXXXX. Once again we are very sorry for the mis-hap and hope you enjoy the rest of your week.
No actual response from the company only keep sending e-mails stated order has been sent and each time no product.
THIS IS AN UNMONITORED EMAIL BOX. PLEASE DO NOT REPLY TO THIS EMAIL.
Thank you for contacting Dream Products. Enclosed is a copy of the original email you sent to Customer Service. Please save for your records.
First Name:
Last Name: ***
Order Number: XXXXXXXXX
Phone Number: XXX XXX-XXXX
Email Address: ***@hotmail.com
Address: ***
City: ***
State:
Zip: XXXXX
Message: The above was placed on June 26th and to date have not received it and does not reflect in my account. please advice status
Just would like to get an response of when our original order will actually be delivered have three different dates and still no product.
This customer placed an ON-LINE order entering his billing and shipping information on the Dream Products Web Site. Unfortunately, when he entered his shipping information he entered a San Bernardino address and used a Sacramento Zip Code. Unfortunately, neither we nor the post office had any way of knowing of his error until the merchandise was returned. We are in the process today of trying to contact this customer in order to get his CORRECT shipping address.
(The consumer indicated he/she DID NOT accept the response from the business.)
There response of wrong zip code was not correct I received a order confirmation from them by Email when the order was placed it did show the correct zip code. If they had contact me about this different zip code from the start none of this would of happen. They did have all my correct contact Information, instead they did bother to do so. Lack of Customer Service, I have requested a refund will follow up on this to may sure it gets done quickly
As previously stated in our last response; "Due to address issues, the merchandise has been returned and the customer has been refunded in full for his purchase. We consider this matter closed."
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this response as soon as the purchase price is back in my account for which I have informed them
An order I purchased included a Pocket Hose Ultra 75' which sprung a large leak within two weeks of using it. I emailed about the problem and got no response so called. They sent out a new one which promptly sprung a leak within the same time frame. I them emailed again. No response. So I called and for the second time they sent out a new replacement. I didn't open it for a few weeks because I was underwing cancer treatment and wasn't able to work in my garden. But then when I was able to use it I did and it promptly burst a huge seam and like the other two is bad. So this time I called the company and asked for a full refund of an obviously defective design. They reused the refund until I sent the damaged hose back. The cost of the hose was $29.99. But the cost of shipping it back to Dream Peoducts is about $17! Almost not worth the effort. Which I believe is the point for Dream Prosucts to stay in business. My request is simple: please provide me a postage-paid label so I can ship this hose back and then give me my refund! Note that Dream Products advertises they are a full member of the Revdex.com, which actually is a false claim. They have no rating because they aren't a member. Also, they warrant all of their products and state that if the customer is unsatisfied that they will provide a full refund. A full refund on a product that costs more than half its value to ship back is not a full refund!
Product_Or_Service: PocketHose Ultra 75'
Order_Number: XXXXXXXX
Other (requires explanation) I want them to pay for me to return this item and them refund my purchase. Note that they appear to be a seller of excess inventory or overstock items and I noticed that my hose isn't even sold any more. They've switched to a different model by the same cheap manufacturer. Since it's a shorter length than my hose which was 75 feet long, an exchange wouldn't work. They obviously know that these hoses are shoddy. I found nothing but bad reviews when I did an online search.
We indeed did sent the customer 3 hoses even though he had only paid for one. When the customer had the same problem we requested he send back the hose in order for us to be reimbursed by the manufacturer. We offered the customer a full refund of the item PLUS whatever the return shipping was since we do not have pre-paid labels. This was to be put on the same CC used to make the purchase. Unfortunately we have not received anything except this posting regardless of all of our good faith efforts to stand behind our products.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by the customer service person that the cost of shipping was MY COST, as per her supervisor. I'm more than happy to return the hose if in fact I'll be refunded for the shipping as well. The shipping cost estimate by my local post office was over $16, which would have made returning the hose not worth the effort, since my refund would have been $29.99.
So, if I'm to be refunded my full purchase price as well as the shipping cost, then I'm happy with that.
Please sent the hose to ***. We stand by our previous statement.
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent the package out the other day and it's being delivered to you today, august 18th. I've included with the hose a receipt for the shipping costs, which you indicated would be refunded to me along with what I paid for the hose.
In the future I'd suggest telling your CSR's that shipping is refunded for items returned that are defective. I stand by my statement that the Rep I spoke with told me very clearly that I had to pay for shipping to return the hose. I know this because I asked her specifically about shipping and was not happy about it.
I ordered a product & the sales person added Expedited fees without my permission & that over drafted my account. I have a $29.00 charge due to that.
I called them today 08/11/2017 to request a refund for Expedited charges which over drafted my account. I got a $29.00 charge from my bank. I called Dream Products to discuss this matter. The person advised she would refund the extra $2.95 that they charged me BUT would not do anything about the $29.00 charge. I asked to talked to a manager & was told there wasn't one. I asked is there was anyone to speak too, reply was no. I commented that I would not ever shop with them again, reply was OK have a nice night. Seriously???
I feel that since it was their error that caused my overdraft they should reimburse me the charge of $29.00.
Cover my overdraft charge that is due to them charging me expedited shipping. $29.00
Thank you for bringing this to our attention. The agent in question was from a temporary employment agency and has been released. We sincerely apologize for the entire circumstance and will gladly refund the overdraft fee of $29.00 in addition to the unrequested expedited shipping fee to the same credit card used to make the purchase. We are very sorry for the inconvenience.
(The consumer indicated he/she ACCEPTED the response from the business.)
They advised they would refund my overdraft charge of $29.00. That is what I wanted.
This complaint is regarding Dream Products, Inc bras.
This was a complete and total mix-up in our processing department. The refund was scheduled for a check to be sent over two months ago. Unfortunately that request was crossed up with an order for the 3 pairs of sandals to a customer of the same last name and this is the result. We sincerely apologize for the error and are sending the refund check immediately. The customer can keep the merchandise or donate them. Whichever is to their liking. Once again we apologize for the inconvenience. This was all our fault.
Misleading and false advertising. Did not deliver product shown in newspaper ad.
The newspaper ad shows a big picture of a fully grown tomato plant. They send out a few seeds instead of what is shown in the photo. Basically a few seeds, a small flower pot and DIRT for $10.00. I purchased 2 of them for $20.00 and got robbed. They are deliberately deceptive in their ad by showing a huge pot. Yes, they do mention seeds in their fine print. The add states "Satisfaction Guaranteed or return for your money back". I will not return the evidence to them and the seed new bloomed.The transaction was thru:Dream Products Inc.*** Lane, Van Nuys, CA XXXXX
Refund the amount paid to my credit card.
We first would like the thank the complainant for including the PDF copy of the advertisement in their posting here. Please note the actual description of what the customers receive before they place their order. The advertisement reads, "Set of 3 includes three 4" planters, soil and Miracle sweet seeds". There is nothing misleading or false about it. We advertised tomato plant seeds, delivered them, and by the very own words of the customer, "the seeds new bloomed". Additionally, each shipment also comes packed with the Sales and Returns Policy which states;
- "The customer is eligible for a refund according to our posted policies:
Sales and Return Policies:
1. All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.
2. Sales Tax will be charged on all orders delivered to an address in California (CA).
3. Damaged items or missing parts must be reported within 30 business days of receipt for replacement.
4. Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer.
5. To return a product, please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order). Upon receipt, we will issue the appropriate adjustment. Note: It takes a few days for your return package to reach us...and approximately 2-3 weeks for us to process your request.
6. All returned product(s) must be returned as originally received to include original packaging, manuals, documentation, and all accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during shipment.
7. All exchange/replacements are subject to product availability. If an exact replacement is not available, Dream Products will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available Dream Products will issue a refund for the merchandise price.
8. Dream Products will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells, including any free items given from your purchase.
9. Dream Products reserves the right to adjust or cancel any orders in the event of website malfunctions or manipulation.
If the customer would like a refund he can simply call our toll free number on the advertisement or follow the instructions that he received with his shipment, or pasted in this response.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please look at a copy of the ad. I see a very large plant and fine print copy, written by a team of lawyers. Practically speaking the postage required to return the plant including the DIRT(soil) is prohibitive. Their return policy discourages returns. Most honorable, legitimate firms would give refunds without question. Again, look at the layout of the ad, normal standards would rate it deceptive. Their response is a form letter, a legal document and does not represent the culture of a fairly run American corporation. It appears that they use Wells Fargo as their business model.
We are a small, family run company with under 50 employees, in business since 2000. The Customer Service Manager (me) wrote the response to your posting. No lawyers. We have over 3,000 customers who purchased this item just this summer and only ONE (you) making such irresponsible claims.
(The consumer indicated he/she DID NOT accept the response from the business.)
Lets have a third disinterested party look at the copy and let them decide if the ad is misleading. The large photo takes up a major portion of the copy. Its very rare for a "small company" to take a 1/3 page add in the New York Daily News. Look at all the negative Google reviews. You company is following the Wells Fargo business model with its customers. Aren't good customer relations worth a refund when comparing $20.00 to $30,000. Lets not go any further with this scandal.
Size 12 slippers ordered did not fit. Sz 13 ordered just fit. Cost me #7.67 to return sz 12. Ask them for reimbursement. They said no.
Order # XXXXXXX was for 2 size 12 slippers. Did not fit right. Order # XXXXXXX was for 2 size 13 slippers. Just fit. They know that the slippers are not standard US sizes for shoes. But their ad does not mention that. My shoe size is 11.5, so a size 12 seemed like the correct size to order.
If their ad had indicated that the sizes were Chinese and not US, I probably would have ordered the size 13 from the start, and thus saved $7.67 in return postage. And that is the basis of my reimbursement request.
Reimbursement of my $7.67 return shipping cost.
The customer is correct with the details of both transactions. However, with consideration that Dream Products paid 100% of the postage to ship the customer exactly what he ordered we include the returns slip, which the customer used to return his initial shipment, that clearly states the following;
The customer is eligible for a refund according to our posted policies:
Sales and Return Policies:
1. All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.
2. Sales Tax will be charged on all orders delivered to an address in California (CA).
3. Damaged items or missing parts must be reported within 30 business days of receipt for replacement.
4. Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer.
5. To return a product, please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order). Upon receipt, we will issue the appropriate adjustment. Note: It takes a few days for your return package to reach us...and approximately 2-3 weeks for us to process your request.
6. All returned product(s) must be returned as originally received to include original packaging, manuals, documentation, and all accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during shipment.
7. All exchange/replacements are subject to product availability. If an exact replacement is not available, Dream Products will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available Dream Products will issue a refund for the merchandise price.
8. Dream Products will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells, including any free items given from your purchase.
9. Dream Products reserves the right to adjust or cancel any orders in the event of website malfunctions or manipulation.
As noted, Dream Products would not require a returned item that is damaged or defective in any way. While this is not the case, with the customer simply not liking the fit, we have issued a one time courtesy refund for the shipping fee incurred by this customer regardless of the facts and posted policies, as a sign of good will.
Postage fee requested by me for product return twice. Told they don't refund postage.
In May of 2017 I received a wide beam flashlight (XXXXX)that I had ordered from Dream Products Inc. It did not work, so I returned it at my expense. Received a second one which also did not work. Returned it at my expense. Requested a refund including the postage I had spent to return the two non-functioning flash lights. Did not want a third. Received a refund check of $12.99 Called them to explain that I was expecting to be refunded the postage I spent to return the items to them. Was told they "do not refund postage" and that I should have called them regarding the first failed flashlight rather than sending it back. I see nothing in their literature that says that is how I should have handled it.
The balance owed me for the originals that did not work plus the return postage I paid equals $10.65. Please help.
Thank you
Refund of $10.65
This customer did return a damaged item. However, the sales and return policies and instructions are very clearly posted and included with every shipment. This issue is specific to policies'#3 and #4. Had we been notified of the defective item as stated below, there would not have been a return postage in the first place as we do not ask for a defect to be returned. Here are the posted policies;
The customer is eligible for a refund according to our posted policies:
Sales and Return Policies:
1. All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.
2. Sales Tax will be charged on all orders delivered to an address in California (CA).
3. Damaged items or missing parts must be reported within 30 business days of receipt for replacement.
4. Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer.
5. To return a product, please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order). Upon receipt, we will issue the appropriate adjustment. Note: It takes a few days for your return package to reach us...and approximately 2-3 weeks for us to process your request.
6. All returned product(s) must be returned as originally received to include original packaging, manuals, documentation, and all accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during shipment.
7. All exchange/replacements are subject to product availability. If an exact replacement is not available, Dream Products will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available Dream Products will issue a refund for the merchandise price.
8. Dream Products will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells, including any free items given from your purchase.
9. Dream Products reserves the right to adjust or cancel any orders in the event of website malfunctions or manipulation.
With all things considered, we are still refunding the customer the $ 10.65 and consider this matter and this account closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dream Product's product (a wide beam flashlight) is an inferior product. I received one which did not work then received a replacement which also did not work. Seeing no need to try for a third, I requested a refund plus the postage it cost me to return both flash lights. There was nothing in either of the shipments requesting that I call rather than return an item. Since both were defective I expect a refund of the postage dollars it cost me to return two defective products. Never were the above policies shown to me...not until this mailing.
Thank you
While the customer is entitled to their response, the facts are that the return policy was on the return address form the customer used to send back the merchandise and is included with every shipment. We have refunded the postage regardless and consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
The solution (a refund of the postage I paid to return two defective items)is accepted, however I will not do business with Dream Products again. Their policy of not refunding postage for a defective item(s) sold by them is absurd. In addition, the Dream Products representative that I spoke with expressing my dismay at their response, "We do not refund postage" was extremely discourteous. When, actually, an apology and a mutually acceptable solution would probably have gone a long way. Her conversation with me just served to make me more angry and determined. Although $10.65 would not break me or them their handling of the situation just added fuel to my fire. I also consider this matter closed.
Ordered four items sent 2 checks bank paid checks supplied company proof checks were deposited by them and my bank paid the checks. Have not received my orders one from March XX XXXX and one from April XX XXXX. Called three times talked to three different people each stated they would call me back and no return calls received. Asked for merchandise or return of monies. Nothing has been received. Calls made XXX XXX XXXXXXX. No response no merchandise or refund. Have asked to talk to same person that was to call me back and have been informed they are not available. What is the problem. Bank has acknowledged they received the monies for the merchandise. Can you help Thank you.
Product_Or_Service: socks, bra, sandals, purse
Refund Either the merchandise or a refund of the 70.76 paid to them for the shipments.
We have been attempting to contact this customer since 2014 regarding merchandise that was shipped to her only to receive a NSF notice from the financial institution the check was drawn from. We also have left messages up to and including today prior to receiving this posting. This customer needs to reconcile her account before any additional merchandise is shipped. We will be reaching out again to contact her throughout the week.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not contact me or even try as I have had the same phone number and address since 1976. Also that check was paid to them immediately upon the return. A new check was issued and was paid. They need to do a better job of keeping track. Why wait three years to stop sending merchandise to me when I just received merchandise from them in 2016 for the Christmas holiday gifts I ordered and at that time they never mentioned a check from 2014 not being paid. I feel they are scamming me and if I don't get the merchandise I ordered soon I will go further with this complaint if you won't help me. They probably don't have the merchandise and they don't want to give back my money because they already spent it. This does not appear to be a very viable company as far as I am concerned. Have them give me the merchandise or refund immediately.
Maybe they need to close their business or be investigated further.
All merchandise purchased by this customer has been verified as delivered by the USPS tracking and delivery systems.
see Attached documentClick here to Get the File - use the Password:
Other (requires explanation) see Attached document
We apologize for the shipping error and have reshipped the correct size as well as issued a refund check for the error.