DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 15, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2007 Hyundai Elantra. Included you will find...

the Simple Interest Retail Installment Contract for your reference. On August 4, 2014, we contacted our customer and came to an amicable resolution. Due to the miscommunication, as a goodwill gesture, we applied a $50 credit to our customer’s principal balance. We encourage our customer to contact her insurance company for possible rental vehicle coverage under her insurance policy. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I read drivetimes response and I must disagree. They failed to mention that I did call to get their team at the dealership where I purchased the car the location of the car at the time it clonked out on me and I assumed the guy on the phone wrote it down and followed up on 7/8/14 when I made that call. It would have cost me 160$ for a tow truck, 100$ for the mechanic to look at it and diagnosed the problem which at that point I was already out of 75$ replacing coolant, 100$ changing two tires, and between that making car payments. sorry but reembursing me 75$ out of 260$ it would cost me to move and diagnose the car was not good business. they should say Mr. [redacted] we are sorry failed to provide you with a bad car. We at drive will give you your down payment in full for having to go through what you went through in 3 months of buying that car. I almost lost my life that day that car clonked out on the highway and I was lucky to be alive to write this complaint. my life is worth a lot more to me than 1000$ but its a good start to rectify the wrong that this company did to me and apparently so many others. My partner called the mechanic they wanted me to send my car to and the mechanic said that he gets 2 alternators a week from drivetime customers. sorry but that doesnt sound like good business.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I brought a used 2008 Chrysler Town & Country vehicle in July 14, 2014 & from day 3 the car started acting up. All the lights kept coming on the dashboard check engine light and a couple of lights that we had to look up in the book. We reported the problem to Drive Time & Aeverex on several occasions in the very beginning that the car was not in good condition and required a lot of work to run properly. They kept telling me nothing was wrong and I was financially down after the purchase and $1,000 down payment, so we was unable to keep getting it checked for $50 charge. From the beginning it was a slow leak in the right tire even though we explain to them that it was a slow leak and need a new tire they kept telling us it wasn't I eventually had to replace the tire in September 2014.  We did not have enough money to continue to get it diagnosis by [redacted], which was the provider Aeverex recommended to us in network.  They charged us $50 on 7/28/15 only days after purchase this vehicle. We started to smell burning and check engine light was blinking in August and We called Aeverex and they stated it would need to be a warranty issue in order to cover what was wrong but we could not take the chance of getting a rental and taking in the car just to be told it was our responsibility with another $50 diagnostic charge plus my own rental cost. In September 2014 the car just really started acting up all the lights were displaying on the dash it was driving funny and the burning smell was more noticeable. We called again and we bought the car in to [redacted]s again but this time we only asked questions to the guy [redacted] and he tested the battery stating that the signal seem strong but it was the original battery from the manufacture (never changed) and could use a change maybe that was the problem. We purchased a new battery for $130 and thought our issues should be over. Wrong! We were still having engine issues and smelling the burning with lights flashing on the dash inconsistently all the time. Finally we decided we would get a complete tune up done maybe that was the issue. We spent $350 on new spark plugs, ignition wire set, air filter, brake pads, and oil, plus labor to get the car running better.  2 days after the tune up it was smoking again. We allowed our mechanic friend to check it and he replaced the heater hoses we purchased the hose for $95.  Car began to run better 2 weeks later we was driving on the high way and the check engine light came back on and stayed on with smoking and the car feeling weird.  We drove it to advance auto when the engine started making loud noises and it just stop driving in the middle of driving.  We got it towed at our cost to [redacted] and they stated it needed $553 worth of repairs.  We questioned the repairs and were told we could bring it to and outside provider but I could not afford more towing cost to another repair shop so we got it fix at Black Tire Auto Service.  We had to get another rental also at our cost and now try to pay another repair bill. On 3/12 we picked our car up from the repair shop and paid the $553 and 6 days later 3/18 severe smoking engine clicking car jerking with my kids inside the car.  We call the warranty again and they pretty much said the same old thing we called the repair shop and was told if it was something wrong with what they repaired they would cover it but if not another $50 charge plus repair. Since we purchased the car the oil change indicator keeps coming on we have done a complete oil change on the car every 3,000 miles with receipts and the indicator still come on we mentioned it to the repair shop and they keep saying reset the indicator but every time we do it comes right back on.  Last but not lease we decided after all these scary engine problems and encounters we wanted to check the Chrysler recalls and found 3 major recalls on the engine and other safety hazards for our exact year and make. Drive Time never did oil change on the car before selling it to us. The car had never had a tune up because the guy that did the tune up showed us the spark plugs that had never been changed and they were burnt out.  I only had this vehicle 7 months and have spent over $600 in rentals over $800 in repairs and have lost time from work and my kids from school from constant car issues.  I do not want to keep this car I will be surrendering the car on March 30, 2015 back to Drive Time on [redacted] and I will sue them in small claims court for Warrant of Merchantability under NC law.  I do not want a repo on my credit b/c I held up my end of the contract. Drive Time sold me a Lemon and we will be seeking compensation.  Thank you.Enclosed: Some receipts for repairs and rentals.  I have to get the rest I will have all receipts by court date.

Regards,

Tamara Shanae Corbin-lyons

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Unfortunately the only resolution to this matter is for DriveTime to stand by their employee's statement that the vehicle HAD been resprayed, (a fact that had been withheld from and was not noted on the pre-delivery checklist that we signed) and pay for the work they had done to be completed properly. This amount, as per the estimate is significantly less than the cost of a replacement vehicle and/or the legal costs of defending their position if we have to take this matter before the court. We will also seek our legal costs and the costs of our expert witnesses in addition to the cost of a rental car for the period we are without a vehicle.This is a MAJOR paintwork issue that was brought to our attention by the body shop who we received a quotation for the MINOR paintwork issues which we accepted and which DriveTime reduced the loan APR for in order that we did not walk away from the purchase. I am not a paintwork expert and as such could not be expected to have detected this defect when we viewed the car. Likewise I would not know what to look for with regards to accident damage and the markers that the previous body shop/painters used. These marks have been pointed out to me and photographs of the same will be provided by the expert witness in court if required,The [redacted] is very clear in this matter and given my previous legal background I have no doubt that any court will rule in our favor.DriveTime are attempting to belittle a MAJOR defect with the vehicle that they knowingly withheld from us during the sale and are now trying to hide behind the small print to avoid their legal duty. The amount of the work needed to rectify the issue is clearly detailed in the estimate and shows the extent of the defect.The body shop were happy to be contacted should this be necessary.In addition DriveTime have failed to apply the credit to our account for the cancelled warranty program. IF this matter is also not resolved a separate complaint will be filed with yourselves.This car is the first vehicle that we have brought as a married couple and my wife's first car purchase, as such we do not wish to return the vehicle as we have also invested money in 'making it ours' with various accessories and security devices.Just for clarification we FORMALLY REJECT DRIVETIME'S OFFER OF RESOLUTION as being unsatisfactory in resolving the complaint.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At the time of sale, our customer signed and dated the attached Customer Delivery Checklist. Page one of the Customer Delivery Checklist under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle. While the interior, exterior, and paint condition of this vehicle meet DriveTime standards, any pre-owed vehicle may have minor cosmetic issues. We do not make cosmetic repairs. We also do not repair after sale damage such as body, tire, glass, or road hazard damage. Please insure you are comfortable with the condition of the vehicle prior to purchasing." On March 26, 2015, we spoke to our customer regarding the cosmetic issues on the vehicle. We requested our customer provided us with pictures and estimate to review to possible assistance. On April 3, 2015, we received the attached estimate from our customer to fix cosmetic issues on the vehicle for a total of $1,873.18. On April 6, 2015, we spoke to our customer and informed him that DriveTime would not be covering the cosmetic work to repaint the hood of the vehicle. We offered our customer the option to exchange vehicles. Our customer declined our offer and advised he would be obtaining an attorney. At this time, we have the following resolution for our customer: 1) The option to exchange vehicles. We encourage our customer to contact us, if he chooses to take advantage of this offer. This offer is good until April 30, 2015. 2) A Full Settlement and Release of Claims (required to sign): DriveTime agrees to: - Waive deficiency balance of $19,886.74 - Delete trade line from all three (3) major Credit Bureau reporting agencies - Payment/reimbursement to our customer in the amount of $800.00 In exchange, Customers agrees to: - Release possession of vehicle to DriveTime We encourage our customer to contact us at ###-###-####, if he chooses to take advantage of one these offers. These offers are good until April 30, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relation

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. The paintwork was poorly repainted BY or ON behalf of DriveTime.2. DriveTime employee '[redacted]' confirmed that DriveTime HAD required the hood to be repainted prior to sale and as such they WOULD accept liability. He stated this information was detailed in their pre-inspection report.3. The poor quality of the paintwork would not be detected by a non professional and as such came to light when arranging for the KNOWN issues to be resolved. 4. We do not wish to exchange the vehicle.5. Under [redacted] DriveTime's actions constitute deceptive practises which include representing that goods or services have characteristics or benefits that they do not ([redacted] section [redacted](a)(5)); and/or representing that goods or services are of a particular standard, quality or grade when they are not ([redacted] section [redacted](a)(7)), as in known damage was not declared to inflate the price.5. The mechanical warranty, GPS and Gap coverage is irrelevant to this matter. However it is of note that the mechanical warranty purchased has been cancelled due to the appealingly poor service received from the warranty company. 6. DriveTime repeatedly refuse to make any correspondence other than by telephone. As such DriveTime were informed in writing that all call related to this case would be recorded and used in any legal proceedings.7. We are simply requesting that the vehicle is repaired to the standard that we were told it was - I.E. undamaged by incident or accident.Legal proceedings will seek to recover the full amount of losses and expenses incurred by us and our expert witnesses.8. The goodwill payment of $25.00 is rejected by us  and NOT in any way accepted as ANY form of compensation by us and indeed shows an admission of guilt in this matter by DriveTime.Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. When we spoke with the authorized third party on July 07, 2015, we informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. We did not guarantee all repairs would be covered and needed to gather additional information once the vehicle was taken to the repair facility. Later that day, DriveTime contacted the repair facility and was informed that the front grille had signs of impact damage. At the time of sale, any damages or repairs needed would be noted on the "Customer Delivery Checklist". We have also reached out to the dealership where our customer purchased from and confirmed there were no signs of impact damage on the front grille prior to purchase. The $25 credit posted to our customer’s account on July 27, 2015 and is offered to our customer as a good-will gesture. Attached is our customer’s transaction history for your reference. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grille. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On July 7 at approximately 9:25 a.m. I received a voicemail message for Drive Time representative Janet informing me that she had good news about my deferment request.On July 8 at approximately 8:42 p.m. I received another voicemail from Drive Time representative [redacted] that she had good news about my deferment request.After two voicemail message I believed that my deferment request was approved.  It is my strong belief that Drive Time should HONOR the message from their representative.I have since been in touch with Natalie in the customer relations department.  Instead of anyone addressing the two voicemails I received I have to now provide proof that I had a financial hardship because my word to them is not believable.  Regards,[redacted]

Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On June 29, 2015, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2006 [redacted] Liberty. The vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty Agreement for your reference. At the time of sale, our customer opted not to purchase the optional 5 year/50,000 mile Vehicle Service Contract that DriveTime offers to all their finance customers. Our customer signed an Optional Products Disclosure that showed she would not be purchasing this product. The Optional Products Disclosure has been included for your reference.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle. …Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated: “These maintenance items are subject to replacement only upon failure of the component.” Attached you will find the Customer Delivery Checklist for your reference.On July 3, 2015, 4 days into the loan, our customer contacted [redacted] with concerns about a noise when backing the vehicle up. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. At the time of sale, our customer signed a document titled “What you need to know about financing a vehicle with DriveTime” that states under “Vehicle Return Program”: “If all required conditions are met, DriveTime will give you the ability to return the vehicle to DriveTime and terminate your contract within five calendar days of purchase (excluding the date of purchase, Sundays and days we are closed for holidays).” Attached you will find the above-mentioned document for your reference. On July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicle. We advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and door. Later that day, our customer contacted [redacted] about the above-mentioned grill and door. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matter. On July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating. [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosed. That day, an in-network repair facility called a claim into [redacted] for the left-rear caliper. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle. [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosis; they also advised our customer that they would reimburse her up to $75.00 for towing once paid receipts had been provided. On July 21, 2015, we contacted our customer and addressed her concerns. Our customer advised that the vehicle had already been taken back to a repair facility, but they had not provided an estimated time of completion for the repairs. We contacted [redacted] to find out the status of the vehicle and advised our customer we would follow up with more information. On July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 23, 2015, we contacted our customer and came to an amicable resolution. We confirmed that our customer’s vehicle was operating well and assisted her with setting payment arrangements on her account for her upcoming payment. We encouraged our customer to contact us with any further questions or concerns at 800-965-8043. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted]DriveTime Customer Relations

IF DRIVE TIME WILL NOT PUT ME IN A DIFFERENT VEHICLE I FEEL THAT THE $ 3000.00 EXTENDED WARRANTY TAKE IT OFF AN APPLY IT TO THE PAYOFF OF THE VEHICLE SINCE I KNOW THEY WILL NOT SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY THAT PAID FOR.  ONLY WAY TO RESOLVE THE ISSUE IS EITHER SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY OR PUT THE AMOUNT TOWARDS THE PAYOFF SINCE THE WARRANTY DOES NOT PAY FOR ANYTHING I HAVE THE RECEIPT OF THE REPAIRS ON THE IGNITION COIL I HAD TO PAY FOR.  IT WAS FIXED AT A CERTIFIED CADILLAC DEALERSHIP PERHAPS DRIVE TIME CAN REFUND MY MONEY ON THE REPAIRS 
 
THANKS

February 4, 2016
 
Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # 11105409
 
Ms. Hill,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at 800-965-8043 if she has any additional concerns.
 
We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
DriveTime Customer Relations Department
Tell us why here...

Nothing has been done. went to Drive Time on February 2 2016, Damon B[redacted] stated the director from Arizona was in the back, took my paperwork and replied he was gone to lunch. I would like my deposit back. Having brake issues as well that were supposed to be fixed from Benchmark on January 5, 2016 two days after purchasing the vehicle.

We did enter into a contract with DT that part I will agree with.  We have had so many issues with this vehicle that DriveTime did finally step in and get the car repairs fixed for us after 3 months of going back and forth with them as to who was going to be responsible for the repairs. During this time I spoke with Justin from client relations numerous times.  In July when they picked up our vehicle and we were told an estimate of the repairs that were going to be upwards of 3 to 4K we decided to have our automatic payment dropped from our account.During this time we opened a Revdex.com complaint.  We paid the amount of $361 to bring the account current.  I was told on the phone that day that our next payment was due on 10/17.  Immediately we start getting between 5 to 10 phone calls a day regarding this payment hence the cease & desist. Please pull the phone recordings.  I paid our next payment on the 19th & have been paying extra every time to ensure that we could get this payment cleared up.  Before the repair we had stellar credit with DT  We paid $180 every two weeks for2 years.  During the 3 mo period that we did not have a car we did not have a rental.  We stressed. If you look through our records you can see that we have had the car approx 2.5 years within that period of time our van has been in the shop for 5+ months.  We have paid and continue to pay for a car that we have only had in our possession 80%.At time of repossession on Oct 3 we were only 25 days past due.  The last payment that DT received from us was on the Feb 7.  If someone had just taken the time to look at our acct they would have seen all the notes & problems with the vehicle & our history. Van should never have been repossessed to begin with.I want the 325 credited  I think that is fair considering how many payments we have made on the vehicle while in a garage and because credit was inaccurately reported.  The cease & Desist should also be lifted. I have filled out & sent back the form.

On February 16, 2016, our customer contacted Aeverex with concerns about the vehicle’s battery and high idling. Aeverex referred him to an in-network repair facility to have the vehicle diagnosed.
On February 19, 2016, DriveTime contacted our customer to address his concerns about having...

to pay a diagnostic or deductible charge. We advised that per the terms of the DriveCare Limited Warranty, he would not be responsible for any diagnostic fees or deductibles within the first 30 days and 1,500 miles of the loan. On February 23, 2016, an in-network repair facility filed a claim with Aeverex for the battery, electrical diagnosis, and front transmission mount. Aeverex approved these repairs and fees in full under the terms of the DriveCare Limited Warranty for a total of $320.18.
On April 13, 2016, our customer contacted Aeverex with concerns about a noise in the front end of the vehicle. He informed Aeverex that the in-network repair facility was unable to diagnose the issue until the sound worsened.
On April 19, 2016, we spoke with our customer in regard to his mechanical concerns. We encouraged him to have an in-network repair facility file a claim with Aeverex so we could review options for possible assistance. As a one-time courtesy, we made an exception to approve the diagnostic fee in full on an upcoming claim.
We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit towards our customer’s principal balance.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On April 18, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2008 DODGE RAM 1500 2WD V8. The vehicle came with a 30...

day/1,500 mile limited warranty, administered by Aeverex. Our customer also purchased a DriveCare Protection Plan, administered by Aeverex. The simple interest retail installment contract, limited warranty, and DriveCare Protection Plan are attached for your reference.

On April 21, 2014, our customer contacted DriveTime customer service regarding her oil change indicator light coming on. We advised our customer to contact the dealership as she was still within the five (5) day Vehicle Return Program.

On April 28 and May 2, 2014, our customer called in with questions on her warranty and was transferred to Aeverex, the warranty administrator.

On May 3, 2014, our customer contacted DriveTime customer service regarding the previously communicated potential oil leak. Our customer advised she is very busy and does not have time to get vehicle into repair facility to diagnose problem. Our customer advised she was going to bring vehicle back to DriveTime dealership, have dealership take care of stated oil leak, and return vehicle to her. Our customer was advised if she gives keys to dealership it would be considered a voluntary surrender and would void the contract.

On May 5, 2014, we reached out to our customer in response to her Revdex.com complaint. Our customer stated she is not to be in contact with DriveTime, as she is filing a civil suit. We placed a full cease and desist on our customer’s account at her request.

As of the date of this letter, our notes from Aeverex do not indicate any contact from our customer and no claims have been filed. The 30 day/1,500 mile limited warranty, which is included with the purchase of the vehicle, comes with a $0 deductible for in-network repair facilities.

Our customer indicated the door panel of her vehicle states it is a 2007 model. All information provided from the vehicle identification number (VIN) shows this vehicle to be a 2008 model year. Included is a copy of the Experian AutoCheck Vehicle History report.

At this time, we are unable to accommodate our customer’s request to refund her down payment or replace the vehicle. We encourage our customer to follow the warranty procedures to determine the source of her mechanical issues.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Re: Complaint # [redacted]To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 12, 2012, our customers entered into a Simple Interest Retail...

Installment Contract with DriveTime when they purchased a 2003 Chrysler Sebring. The vehicle came with a 3 year/36,000 miles DriveCare Limited Warranty. Attached you will find the Simple Interest Retail Installment and DriveCare Limited Warranty for your reference.At the time of purchase, our customer signed and reviewed the DriveCare Limited Warranty contract, which states, under Exclusion:“All part of the vehicle not listed above or which is covered by a manufacturer’s warranty or recall is excluded from coverage under this Limited Warranty.”All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states:  “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”On November 12, 2012, our customer contacted DriveTime with concerns in regards to their vehicle. We referred our customer to an in-network repair facility tohave the vehicle diagnosed. On November 19, 2012, our in-network repair facility filed a claim for valve cover gaskets, calipers, motor mounts, sway bar links and outer tie rod ends. DriveTime approved the valve cover gaskets under the terms of the Vehicle Service Contract.On the same day, our customer contacted DriveTime in regards to their non-covered repairs. We advised our customer that the repairs were not approved as they are considered maintenance items. We advised our customer that if he elected to pay out of pocket for the non-covered repairs, we would be willing to offer payment deferments. On November 29, 2012, our customers returned the vehicle to the DriveTime dealership and elected to surrender the vehicle rather than complete the repairs. At this time, DriveTime is willing to offer our customers the following resolution. DriveTime agrees to offer the customer a 10% settlement in which the customers would be responsible for $920.76 of the deficiency balance and DriveTime will:·  Waive the remaining  deficiency balance of $8,286.87·  Delete our customer’s trade line from all three (3) major credit bureau reporting agenciesOur customers will be required to sign a Full Settlement and Release of Claims if they choose to take advantage of this offer. This settlement offer is gooduntil October 2, 2015. On September 2, 2015, DriveTime contacted our customer to address his Revdex.com complaint. We advised our customer that we are willing to offer the above settlement. Our customer declined to accept our offer and would not consent to the terms of the settlement. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,[redacted] **DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm  not satisfied with this resolution. The company contact my mom and my work after this initial complaint which all violations. They disrespect and insult me by sending a $25 dollar gift card like really that all I'm worth to them. Give the way that call demand money and threat me. I have contact a lawyer about possible lawsuit if we can work this out in this Revdex.com mediation. I have also file complaint with the Florida and [redacted] as while as [redacted] to resolve this issue.  The only thing I want is them to contact me by email if they need to contact me and apology letter.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed a complaint against DriveTime around 11 Nov 2014 and it was recently closed because you guys felt the situation was handled when in fact it wasn't. Camile reported to you guys that $233.47 was applied to my account. In addition there was also a per diem being applied to my account. The per diem was not applied to my account and because of that my car is repossession status. When I spoke to some one in the lease department she saw on the account where the per diem for $100 was supposed to be applied. She then transfered me to customer relations where the guy I spoke to, who name I believe was Bennett, was very rude, then said he saw no such thing. When I asked to speak with a supervisor, his response was that there is no supervisor and that there was no one higher then him. I'm very frustrated with the run around I'm getting from DriveTime when I have done everything within their regulations to have been refunded my deposit. I'm trying to get things lowered at it's lowest level. My next step is filing a lawsuit. I would greatly appreciate if you could reopen the compliant. Also attached is a screenshot of the response that I received from DriveTime about the complaint because apparently no one else see that I was supposed to get the $233.47, a per diem, and $25.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn December 27, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Focus. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.On May 16, 2015, our customer submitted a payment of $146.69 to pay off the remaining balance of his loan with DriveTime.On June 1, 2015, our customer contacted DriveTime’s corporate offices to inquire about when to expect his title. We informed that he should receive his title within 30-45 days from the date of payoff.On June 2, 2015, DriveTime ordered the title from the DMV. When a title is ordered, it can take 10-14 business days to be delivered.On June 8, 2015, our customer contacted DriveTime to request the status of his title. We informed him the title had been ordered. We sent our customer a Lien Release via overnight mail as a temporary solution for the delay.On June 9, 2015, our customer’s title was located and we arranged to mail it overnight to the customer. For your reference we have included a copy of the letter and title we sent.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed $25 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,