DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 2, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Volkswagen. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. We apologize for any inconvenience to our customer. The cease is due to required system enhancements. While going through the credit reporting enhancements there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased and purged to comply with the [redacted].  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. On March 19, 2015, we informed our customer about our system enhancements. We informed our customer we have begun to roll our updated credit reporting systems at this time. We emailed our customer a credit rating letter reflecting his payment history since initial purchase of his vehicle. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do acknowledge receiving a call from Drive Time but I was unable to discuss the matter during that time due to being at work and when I get off the office is closed. I never received a letter via mail at my mailing address. I do appreciate you responding to this matter.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 08, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Toyota Camry. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 140 bi-weekly payments of $219.23 and 1 final payment of 217.99, beginning on November 29, 2014. On May 28, 2015, our customer contacted DriveTime and requested a frequency change on her account. We informed our customer that after she made the payment that was due on May 30, she would be able to call in and request the frequency change. Later that day, a $200 DriveTime loyalty referral credit posted to our customer’s account. On May 29, 2015, our customer contacted DriveTime and requested to cancel her automatic payment due to the $200 referral credit that posted to her account. We informed our customer that automatic payments need to be cancelled 48 hours prior to the due date. We informed our customer the payment would still pull out of her account. We also advised our customer to contact DriveTime after the payment pulls to submit the frequency change on her account. On June 01, 2015, our customer contacted DriveTime and requested we submit for a frequency change on her account. We informed our customer that the frequency change was submitted and needed to be approved prior to sending her the frequency change paperwork to be signed. We informed our customer to follow up in regards to her frequency change request. On June 02, 2015, our customer contacted DriveTime for an update on her frequency change request. We informed our customer that her automatic payment from May 30 returned for non-sufficient funds. We informed our customer she would need to pay the past due balance of $19.23 and the $15.00 non-sufficient funds fee before we can proceed with her frequency change. On June 03, 2015, our customer contacted DriveTime and paid her past due balance and the non-sufficient funds fee. We informed our customer once the payment applies to the account, to call back to proceed with the frequency change. On June 04, 2015, our customer contacted DriveTime to submit for her frequency change. We informed our customer she would need to sign and return the necessary paperwork for the frequency change to process. Later that day, our customer submitted the paperwork to process the frequency change. The paperwork was returned for further review. This was due to the frequency change request being submitted on June 01 and a payment being made towards the account on June 03. The modification document has to be re-created after the payment has posted to the account. On June 12, 2015, our customer contacted DriveTime to discuss her concerns. Our customer informed us she only is paid monthly and is unable to make her scheduled payments until the end of the month. A payment of $219.23 had become due and we informed our customer once she is able to bring her account current, she will be able to submit for a frequency change. On June 25, 2015, our customer contacted DriveTime to inquire why the frequency change has not been completed. We informed our customer it did not process due to a payment that was made on June 03 but after she brings her account current, we could resubmit for the frequency change. Given the issues with completing the modification, at this time, DriveTime is able to complete a monthly frequency change for our customer but will also need to complete a one-payment deferment to bring the account current. Our customer will need to contact the Customer Relations Department at ###-###-#### to accept and authorize the modifications on her account. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

On 03/27/14, our customer entered into a Simple Interest Retail Installment Contract when they purchased a 2007 Ford Escape. Our customers purchased a 5 year/50,000 mile service contract. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle...

Coverage agreement for your reference.

On May 28, 2014, we contacted our customers and came to an amicable resolution. DriveTime has agreed to fully approve the current repairs as a one-time goodwill exception.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

January 5, 2016

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
At time of sale, out customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract, attached for your review.
DriveTime does not advise our customer’s to cancel their Vehicle Service Contract. If the vehicle is in need of future repairs, the cost of those repairs will be the customer’s responsibility.
On January 5, 2016 we sent our customer the Aeverex Vehicle Service Contract Cancellation Application Form to her address on file. If she would like to proceed with the cancellation, we request that she complete her portion of the application and return the form back to DriveTime so that we may complete her request.
DriveTime has been unsuccessful in reaching our customer to better address her concerns and reach an amicable resolution. We encourage her to contact our Customer Relations department at 800-965-8043 for further assistance.
We apologize for any confusion or inconvenience this matter may have caused. Without any new information, DriveTime is still unable to accommodate our customer’s request to be placed into a different vehicle.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
                                        ...⇄ /> Sincerely,

Diana C.
DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I apologize for the delay in getting back to you.  I do not agree with DriveTime response.  $25 is not sufficient.  I am waiting for a check in mail from them now, but even that settlement is not right for all that I went through.  My complaint remains, customer service with them is the worst experience ever and again the settlement they are giving me is not what I feel I deserve.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

in December when the issue first raised we did not advise the warranty company of only shaking, they were advised that the vehicle was popping and had no power and was shaking like it was not runnin on all cylinders. In our warranty it stated if there was not a drivetime repair facility that we could take it to the nearest ase certified mechanics shop. Therefore we did do that and took it to the nearest dodge dealer towed at our own expense. We have had nothing but problems with the repair and repeatedly asked the warranty company only to be told that we chose the mechanic shop so it was on us to figure it out. That is not how a warranty company is supposed to do business they are supposed to advocate for their customers. We have never been told that we were given a 25.00 dollar credit and are still to this day unaware of said credit. As well as is a 25.00 credit honestly worth a 17,000 vehicle that sits parked as it is extremely non reliable to drive. There needs to be a better resolution to this problem than what drivetime has proposed.

Regards,

March 8, 2016
 
Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
Dear Ms. Hill,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
On February 24, 2016, DriveTime came to an amicable resolution by overnighting our customer a check for $1,000.00 to the address provided for the down payment refund.
 
During the contracting process, unforeseen documentation errors occurred with the trade-in vehicle our customer had brought in. Upon further review, we realized the trade-in vehicle did not belong to the parties involved with the deal causing complications with the title. As a result, our customer decided to cease the contracting with DriveTime and requested for the $1,000.00 cash down payment returned. For security purposes, the cash down payment had been dropped into a vault that was not accessible to open because the contracting was taking place after hours.
 
We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Justin M.
DriveTime
Customer Relations Department
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I signed the agreement today, 2/17/16, at the Bell Road location. I have not received the $25 gift card mentioned in the agreement as of yet but am assuming that will be mailed once they have processed all the paperwork. Brodie with customer relations has been very pleasant to work with. He went over everything and answered all my questions. He told me that someone would contact me from the Bell Road dealership telling me that the paperwork was ready for me to sign. If they called me they did not leave a message. I ended up calling Brodie back and was told the papers were ready. I appreciate all Brodie has done.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 21, 2014, our customer entered into a retail installment contract when she purchased a 2010 Mazda Mazda5. I have included the retail installment contract for...

your reference.

DriveTime’s vehicles come standard with a 30 day/1,500 mile limited warranty. At the time of sale, our customer elected to purchase a 36 month/36,000 mile service contract administered by Aeverex. I have included the service contract for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection center.

On February 28, 2014, our customer contacted Aeverex and stated she was having mechanical issues. Aeverex referred our customer to a repair facility to have the vehicle diagnosed.

On February 28, 2014, a claim was filed by the repair facility stating the front struts and rear tires needed to be replaced. The claim was declined under the limited warranty as a non-covered component. The repair facility advised Aeverex they could not duplicate the jerking motion that our customer was experiencing.

DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

We have been in contact with our customer and are working towards an amicable resolution. We request that our customer submit all receipts to review for further assistance.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As per my original complaint made regarding DriveTime was to assure me that there will be no derogatory reporting towards any credit report & that the loan is reflected paid with satisfactory ratings with all 3 major credit reporting agencies. This request was to be confirmed in a letter from DriveTime reflecting completion, which I have not yet received.  I have concerns that this issue would not be completed due to reviews I have read online from customers with credit reporting issues. I do not want to have this matter outstanding for future complications.Since DriveTime was kind of enough to provide their statement of events regarding the loan status and this information would be on file I would like to comment that the statement is not accurate. The following is additional and/or corrected information.March 3, 2015, I was informed that I would no longer be required to make payments toward the loan since my auto insurance submitted the settlement check & Gap Insurance would cover the remaining balance.On a letter dated April 7, 2015 from the Gap Administrator information was received stating that the Gap Benefits will not be applied toward the loan because of the vehicle service contract refund. DriveTime was cc with the letter from the Gap Administrator.May 7, 2015, I contacted DriveTime Customer Service concerned about the status of the loan & received no answer why other than a run around.  I called the Gap Administrator who provided me with the necessary information which I provided to the DriveTime Customer Service.  DriveTime was to look into the matter & take care of the loan.May 26, 2015 after a disturbing conversation with DriveTime Customer Service I made the first contact with Customer Relations.  Customer Relations verified the information & stated that there will be a refund which would be overnighted via [redacted] with receipt by May 28th.May 28, 2015 called DriveTime Customer Relations & left message.  They were to call back that day with a status update.May 29, 2015 received call back from DriveTime Customer Relations verifying that the refund would be overnighted & received no later than June 2nd.  Check was received on June 3rd via [redacted]June 10, 2015 DriveTime made contact requesting my authorization for correcting credit reporting.  Authorization was provided June 11th. Seriously all I want is to have this matter finalized in order that I can consider it completed.I do want to thank the Revdex.com for being an ongoing support and for protecting the consumers' rights.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 17, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 B M W 3 SERIES. The vehicle came with a 3...

year/36,000 mile warranty, administered by Aeverex. The simple interest retail installment contract and warranty are attached for your reference.

On April 30, 2014, our customer advised us his vehicle was in the shop for diagnosis regarding mechanical issues. We advised our customer we would advise the repair facility to contact Aeverex and file a warranty claim. We also advised him we would have the repair facility provide a copy of the estimate to DriveTime. In addition, we advised our customer, if the repairs were not covered under the warranty, we could review the estimate for possible assistance.

We have assured our customer that all vehicles go through a multi-point inspection and any mechanical failures at that time are addressed prior to sale.

DriveTime is currently working with our customer to reach an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On July 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2004 Jeep...

Liberty. Included you will find the Simple Interest Retail Installment Contract for your reference.

We have attempted to contact our customer to discuss the situation further, but have not been able to reach her.  We encourage our customer to contact DriveTime at ###-###-####, in order to effectively address her concerns. At this time, we are currently unable to work with our customer towards an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime 

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 19, 2013, our customer entered into a Closed End Motor Lease contract with DriveTime when she leased a 2005 Ford Explorer. The lease contact is included for your...

reference. We have reached an amicable resolution with our customer. Drivetime has agreed to reimburse our customer $561.60 for repossession and storage fees. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

January 13, 2016

Revdex.com

Re: Complaint # [redacted]

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
On November 20, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.
On January 4, 2016, an in-network repair facility updated a claim with [redacted] for the repair of a transmission overhaul. [redacted] approved the cost of this repair under the Vehicle Service Contract for a total of $2,674.90. 
On January 7, 2016, DriveTime contacted our customer to reach an amicable resolution. DriveTime approved for our customer to terminate her current Simple Interest Retail Installment Contract and enter into a new Simple Interest Retail Installment Contract because of the difficulties she had been experiencing. In addition, our customer was presented the offer to rescind her Simple Interest Retail Installment Contract and DriveTime would refund her full down payment of $600.00. 
On January 8, 2016, our customer returned the vehicle to a DriveTime dealership to rescind the Simple Interest Retail Installment Contract, at that time:
Our customer agreed to: 
Release the Vehicle to DriveTime possession
DriveTime agreed to:

Rescind the Simple Interest Retail Installment Contract
Delete trade lines from all three credit reporting agencies
Refund full down payment of $600.00 to our customer
We apologize for any inconvenience or confusion this matter may have caused.
Sincerely,

DriveTime Customer Relations

To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.   With the information provided by our customer in this complaint, we are unable to locate an account associated. Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if he has any additional concerns.   We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].   Sincerely, Carlos S. DriveTime Customer Relations Department

Business provides the contract I sign under the understanding that I was receiving a vehicle that had been inspected before being sold. However myself and many other customers if drivetime shortly after found out that this was not the case and that the warranty that is included doesn't include much even if the repairs happen shortly after purchase as many other buyers and myself have witnessed. There will be a class action suit to bring this company who have sold many defected cars to innocent buyers. I started with myself but once doing my research and talking to other buyers and class action suit attorneys I found this has occurred several times before to others. who never got behind in their payments. It is absolutely impossible unless your rich to keep up with payments when your constantly repairing a vehicle that you just purchased. The Dealer admits there were issues with the vehicle that were brought to their attention prior to the payments falling behind but failed to compensate the buyer immediately and then wanted payments after the buyer begin to get behind in payments.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with it because they cotacted me about something else. I understand that I signed all the papers because at the time everything seemed fine with the car, but now I fear every time I drive it sonething will happen and it will cayse an accident, my air back sensor is on so I do not feel safe in this car, I have to children and the air bags are not covered under warrenty. I am able to make a appointment to see whats going on but two of the problems are happening spontaneously so how will an inspector be able to see that? There are recalls on the car I have (12) but before looking at it they said there is one on my car and its the ignition switch. With full coverage insurance and seatbelts I still do not feel safe in this car, it stalls out of no where so hard that I feel like I been rear ended and mad a scene in rush hour traffic thinking I was hit the first time it happened and now that its happening more im thinking I wasnt even hit. It happens while im stopped at a light, it feels like uhh get hit from behind and the car jerks all the time and the sensor for the rpms goes up and down really fast. Drive time is doing nothing to helpvthis situation and just give me the run around. THIS CAR IS NOT SAFE! I will do whatever to make sure me and my kids are safe.Regards,[redacted]

November 7, 2015

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997

Re: Complaint # [redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.

If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan.

On November 3, 2015, we contacted our customer and began working toward an amicable resolution. We advised her to contact the repair facility where she had taken the vehicle for diagnosis and have them call a claim into Aeverex. Our customer was agreeable to this and advised she would reach out to the repair facility. To date, no claims have been filed with Aeverex.

On November 7, 2015, we contacted our customer and inquired into whether she had contacted the repair facility. She advised she had not yet spoken to them, but that she would reach out and advise them to file a claim for the bumper with Aeverex. Once a claim is on file with Aeverex, we will review options to assist our customer with any non-covered repairs.

Without any new information or claims on file, we are still unable to accommodate our customer’s request to be transferred into a different vehicle. We apologize for any inconvenience or confusion this matter may have caused.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,
[redacted]
DriveTime Customer Relations

May 28, 2015
[redacted]
Revdex.com
Ph. [redacted]
Fax [redacted]
Re: Complaint # [redacted]
Dear Ms. [redacted],
Thank you for bringing this matter to our...

attention. We appreciate the opportunity to address our customer’s concerns. On February 3, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2006 Chevrolet Silverado. All lease vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.
At the time of lease, our customer reviewed and signed the Closed End Motor Vehicle Lease Contract. On Page 3, under subsection 11, titled Default, Repossession, and Other Remedies, it states:
"The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… (c) You do not maintain required insurance."
In addition, subsection 11 states:
"If you are in default, after waiting any time the law requires, we may… take (repossess) the Vehicle wherever we find it and enter any property where the vehicle may be to do so."
On April 2, 2015, we sent an email to our customer to advise him we required proof of his active insurance. We activated the buzzer on his vehicle to inform him that his account was in default. Included you will find the email for your reference.
On April 6, 2015, our customer called DriveTime Lease Customer Service. We advised our customer that his account was past due and he was pending repossession due to lack of active insurance. Our customer advised us that he was recently out of work and had just returned back to work. He informed us he would not be able to obtain insurance until Friday April 10, 2015. We advised our customer of his option to return his vehicle to avoid repossession.
On April 7, 2015, our customer called DriveTime’s Lease Customer Service and informed us he would be able to make a payment of $327.84 on April 10, 2015. We set a promise to pay for April 10, 2015 and advised our customer that we required an insurance declaration page in order to avoid repossession.
On April 8, 2015, we received an insurance application via facsimile.
On April 10, 2015, our customer contacted DriveTime’s Lease Customer Service and advised us that he had sent the insurance paperwork and had submitted a payment of $232. Our customer stated he was unable to pay the additional $140.84 in order to keep his promised payment. We informed our customer that we received an insurance application, not the required declaration page, and that his account was still pending repossession.
On April 24, 2015, we recovered our customer’s vehicle due to default. Our customer then called DriveTime’s Lease Customer Service regarding his repossession. We advised our customer that the vehicle was recovered due to no proof of insurance and non-payment. We informed our customer that we required proof of insurance and payment of $677.47 before he could redeem the vehicle. The $677.47 accounted for a past due balance of $377.47 and a recovery fee of $300.
On April 24, 2015, after speaking with our customer, we received the declaration page for our customer’s active liability insurance. Our customer then submitted a payment of $677.47 in order to redeem his vehicle. DriveTime’s Lease Customer Service Department explained to our customer the policies for insurance and payments moving forward.
On May 1, 2015, our customer called DriveTime’s Lease Customer Service. He advised us he would not be able to make his payment due to the previously paid redemption fees. Our customer promised to pay $236.63 on May 5, 2015.
On May 5, 2015, our customer submitted a payment of $236.63.
On May 15, 2015, our customer called DriveTime’s Lease Customer Service. We advised our customer his account was out for repossession and that he was past due by $372.81. Our customer paid $236, his past due amount was now $136.81.
On May 21, 2015, DriveTime’s Customer Relations department researched a possible error in our customer’s payment ledger. There was an issue with the application of our customer’s payment made on May 5, 2015 which caused his account to reflect an inaccurate past due side note of $136.21.
On May 22, 2015, the inaccurate past due amount was removed. Our customer’s account now reflects an accurate past due balance of $0.60.
At this time we are unable to accommodate our customer’s request for a refund. Our customer’s vehicle was rightfully recovered on April 24, 2015 due to default and the error in account standing has been resolved.
We have made several unsuccessful attempts to contact our customer to discuss his concerns. On May 27, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at 800- 965-8043, to discuss his concerns.
If our customer is experiencing mechanical issues, as mentioned in his correspondence, we encourage him to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Life of Lease Limited Waranty and review non-covered components for possible assistance.
We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted].
DriveTime
Customer Relations