DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On November 14, 2007, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2001 Ford Ranger. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.On June 30, 2011, our customer’s account charged off due to non-payment. At this time, DriveTime began efforts to recover the vehicle.On February 9, 2015, DriveTime received a request to transfer the title due to our customer’s relocation to a different state.On February 17, 2015, DriveTime made an exception to settle the $2,494.23 delinquency balance on our customer’s account for $1,000.00. This offer was extended until the end of March. We advised our customer that we could not release the title for registration until the settlement amount was paid. This title transfer is not an option at this time, due the account’s charge-off status.On February 18, 2015, our customer contacted DriveTime and attempted to make the $1,000.00 settlement payment. However, the payment card that our customer attempted to use was declined, so we gave our customer an alternate option to go to Walmart to make the payment with cash.On March 10, 2015, an authorized third party contacted DriveTime to discuss lowering the settlement offer to $500.00. We advised that $1,000.00 is the lowest amount for which we are able to settle the account.On March 13, 2015, we contacted our customer to address his concerns. We advised that due to the account’s charge off status, paying the offered settlement of $1,000.00 is the only option to have his title released and transferred. Our customer stated that he was unable to settle for the requested amount. He requested for us to pick up his vehicle as he did not wish to correspond with us further.We apologize that we are presently unable to come to an amicable resolution with our customer. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

July 29, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   The DriveTime Champ program is designed to benefit customers who have paid off a car with us and reward them for a second purchase. It allows our customers to trade in their vehicle with typically no money down and a possible lower APR. Our customers qualify for this program when their remaining balance is $4,500 or less and payments have been made on time. The specific benefits presented to any Champ customer depend on their account status and payment history, and the vehicle they are interested in trading into. It is not possible to know what offer can be made to a specific customer until we are able to review those factors. On June 14, 2016, our customer spoke with our dealership about the Champ program. Our representative described the benefits of the program. At that time, our customer owed approximately $6,000.00, had a trade value of approximately $500.00, and had $1,000.00 available to pay towards his remaining balance. These figures together would put his balance at approximately $4,500.00, and qualify him for Champ review. Pursuant to his initial submission to the Revdex.com, our representative contacted our customer to discuss his specific situation. Based on that conversation, and the specific vehicle being considered for purchase, our customer was advised that approximately $2,000.00 would be required to utilize the Champ program to obtain his desired vehicle.
FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns. On February 26, 2015, we contacted our customer and offered the following resolution: DriveTime agrees to: - Refund to Lessee of down payment in the amount of $600 In exchange, Customers agrees to: - Release possession of vehicle to DriveTime Our customer will be required to sign a Full Settlement and Release of Claims if they choose to take advantage of this offer. This settlement offer is good until March 6, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

February 28, 2014

Lyndsey Mullens

Revdex.com

Ph ###-###-####

Fax ###-###-####

Re: Complaint # [redacted]

Dear Ms. Mullens,

Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.

On October 31, 2013, our customer entered into a retail installment contract when she purchased a 2004 Honda Pilot. I have included the retail installment contract for your reference.

At the time of sale, our customer agreed to make 149 bi-weekly payments of 213.77 and 1 final payment of 213.75, beginning on November 23, 2013. On the same day, we provided our customer with a schedule payment. Please refer to the attached document, Customer Payment Schedule.

On December 11, 2013, we contacted our customer to advise her the status of her account. At that time, the account was 4 days past due. Our customer advised her bank mailed the payment to us.

On January 08, 2014, we received the first payment of $214.00 to the account.

On January 09, 2014, the vehicle was recovered for non-payment. At that time, the account was 19 days past due. The same day, we received a payment of $419.50. Our customer also contacted us to inquire about redeeming her vehicle. We advised her we were unable to release the vehicle, due to her loss of income and the ability to maintain the loan. We advised her

we would refund her the payments we received on January 08 and 09.

On February 05, 2014, we sent our customer a reimbursement for $419.50 to the last known mailing address. On February 18, 2014, we sent our customer a reimbursement for $214.00 to the last known mailing address.

We have attempted to contact our customer; however, we have been unsuccessful.

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 14, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2006 Mercury Milan. Our customer purchased a 3 year/36,000...

vehicle service contract. Included you will find the simple interest retail installment contract and the vehicle service contract for your reference. On on July 12, 2014 our customer sent an authorized third party to pick up her plates. Prior to this, we supplied our customer with temporary tags. On June 17, 2014 our customer took her vehicle to a repair facility for a PCM, coil pack, and spark plug repair. As a courtesy DriveTime covered approximately 70% of the cost of the repairs. On June 19, 2014 we informed our customer that we could offer rental reimbursement up to $25.99 per day as a courtesy though the repairs were non covered components. We have attempted to reach out to our customer on several occasions and have been unsuccessful in reaching her. Our research suggests there is no issue with their tags and registration and we have made exceptions outside of their contract for repairs. We are unable to accommodate our customer’s request at this time. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 11, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a...

2004 [redacted] that came with a service contract.

Included you will find the Closed End Motor Vehicle Lease Contract and the service contract for your reference.

At the time of the lease signing, our customer agreed to make 59 semi-monthly payments of $242.56 to beginning February 1, 2014.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

During the week of February 3rd to 7th, we attempted to contact our customer with the information he provided at the time of leasing.

On February 10, DriveTime secured our collateral and the vehicle was recovered. On the same day, our customer contacted us, stating we wrongfully recovered his vehicle since we had inaccurate information. He also asked us to waive his recovery fees. We informed our customer we were unable to waive his recovery fees, per the Closed End Motor Vehicle Lease Contract.

Page three of the Closed End Motor Vehicle Lease Contract, section labeled, 11. Default, Repossession, and Other Remedies states:

"The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… [Additionally, we may] take (repossess) the vehicle…"

On February 11, we contacted our customer and explained the recovery fees cannot be waived. Our customer informed us he did not read the contract and he was not aware a payment was due, since the GPS starter interrupt was not working. We informed our customer he was still required to pay the recovery fees and the GPS starter interrupt may not work due to a malfunction or if the device was tampered with.

Later that day, our customer called to redeem the vehicle. Our customer paid the necessary fees to redeem the vehicle, but later cancelled his redemption after learning of storage fees charged by the recovery company.

We are unable to accommodate our customer’s request to waive the $300.00 repossession fee.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address Ms. [redacted] concerns. On October 15, 2014, Ms. [redacted] entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Dodge Avenger. Included you will find the Simple Interest...

Retail Installment Contract and the Vehicle Service Contract for your reference.On December 8, 2014, our customer contacted the warranty provider, [redacted], regarding concerns with her vehicle’s operation. [redacted] offered to assist with towing the vehicle to a repair facility. At this time Ms. [redacted] inquired about rental assistance, she was advised a claim would have to be on file first. On December 9, 2014, the repair facility determined that a mounting bracket for the alternator was broken, which was covered by the warranty. [redacted] advised they could offer rental reimbursement during the time the vehicle was under repair. Ms. [redacted] contacted us and inquired about direct bill rental assistance. As rental assistance was already offered by [redacted], we denied her request. On December 10, 2014, our customer contacted us in regards to the time required for the repairs to be completed. As a courtesy, we offered to waive her past due balance of $100.50. On December 12, 2014, our customer contacted us to express her concerns regarding the repairs and the level of customer service in regards to the issue. We offered to provide her with a direct bill rental until the repairs were complete and offered to credit $50.00 to her account. At this time, we have reached an amicable resolution with Ms. [redacted]. DriveTime has agreed to credit Ms. [redacted] account in the amount of $150.50. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns.

On February 7, 2014, our potential customer stopped by our dealership in search of a vehicle. He completed our credit application called "Get Approved Form."...

The following information is required in order to complete the application process: proof of income, proof of residence, poof of employment and a Driver’s License.

Our potential customer provided a letter from the Social Security Administration office. Our potential customer wanted to use his Social Security benefits as his source of income. The letter stated our potential customer is the beneficiary; however, his mother is the payee. The document cannot be used as income for our potential customer, as his mother is the payee.

DriveTime offered an alternative solution to place our potential customer into a vehicle by adding a co-applicant. We offered to add his mother to the loan; however, he declined.

We require our customers to insure the vehicle before leaving the dealership.

We have been in contact with our potential customer and we are unable to accommodate his request. We do not provide any internal documentation of our policies and procedures.

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our potential customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

January 13, 2016

justify;">
Revdex.com

Re: Complaint # [redacted]

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
On November 20, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.
On January 4, 2016, an in-network repair facility updated a claim with [redacted] for the repair of a transmission overhaul. [redacted] approved the cost of this repair under the Vehicle Service Contract for a total of $2,674.90. 
On January 7, 2016, DriveTime contacted our customer to reach an amicable resolution. DriveTime approved for our customer to terminate her current Simple Interest Retail Installment Contract and enter into a new Simple Interest Retail Installment Contract because of the difficulties she had been experiencing. In addition, our customer was presented the offer to rescind her Simple Interest Retail Installment Contract and DriveTime would refund her full down payment of $600.00. 
On January 8, 2016, our customer returned the vehicle to a DriveTime dealership to rescind the Simple Interest Retail Installment Contract, at that time:
Our customer agreed to: 
Release the Vehicle to DriveTime possession
DriveTime agreed to:

Rescind the Simple Interest Retail Installment Contract
Delete trade lines from all three credit reporting agencies
Refund full down payment of $600.00 to our customer
We apologize for any inconvenience or confusion this matter may have caused.
Sincerely,

DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 23, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2007 Chevrolet Malibu....

All lease vehicles come with a Life of Lease Limited Warranty, administrated by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and Life of Lease Warranty for your reference.  We are unable to assist our customer at this time due to the following reasons: ? Our customer has filed Chapter 13 bankruptcy. ? Our customer has attorney representation preventing direct contact with our customer. We encourage our customer to have their attorney to contact us with any questions or concerns. As a goodwill gesture, DriveTime has credit our customer’s account $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

July 30, 2014 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 11, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2011...

Chevrolet Impala. Included you will find the Closed End Motor Vehicle Lease Contract for your reference. On May 3, 2015, our customer contacted DriveTime and stated she was having issues making a payment through our third party vendor, Western Union, because of a miscommunication with her bank account number. On May 11, 2015, DriveTime informed our customer of alternative methods to make payments to her account to avoid any negative impacts. In addition, the bank account number was corrected to reflect properly in Western Union’s system. On May 18, 2015, DriveTime informed our customer that her account was 16 days past due for the amount of $596.08. We also informed our customer that DriveTime has a zero day grace period policy and her vehicle was eligible for recovery. Please refer to page 3 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies. “You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…” On May 21, 2015, our customer made a partial payment towards the past due balance. DriveTime then made an exception to set up a payment arrangement for the remaining balance to avoid recovery of the vehicle. At this time, our customer has brought her account current and all payment issues have been resolved.  We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the account. Our customers are able to set payment arrangements on the account with a loan advisor. If these arrangements are made and kept, attempts for contact will cease.On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chevrolet Uplander. Our customer also opted to purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administered by Aeverex. At time of sale, our customer agreed to make 156 bi-weekly payments of $177.85 and one final payment of $176.51 beginning on June 15, 2013. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.On September 18, 2015, an  out-of-network repair facility updated a  claim with Aeverex stating the timing cover gasket, coolant, cross over gasket, body control module, level sensor and reprogramming of the PCM.On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by covering the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,122.50. At that time, we required our customer to bring her account current as it currently reflected as past due by $361.70. That same day, our customer made a payment of $361.70 to bring the account to a current standing.The next day, a regular scheduled bi-weekly payment of $177.85 became due on the account. Since that time, when the account has fallen delinquent, DriveTime made normal attempts to contact our customer in regard to curing the delinquency balance. On January 15, 2016, we have placed a cease and desist on our customer’s account so no outbound calls can be made to our customer as requested. If our customer would like to discuss the account at all, she would be required to contact DriveTime.Since that time, our customer’s account has remained delinquent. DriveTime had not received any communication from our customer in regard to the delinquency balance. In addition, DriveTime was unable to contact our customer in regard to her account status because the cease and desist remained active on the account per the customer’s request.On March 2, 2016, at 39 days past due, DriveTime placed the vehicle out for recovery. In the Simple Interest Retail Installment Contract under the section labeled “default” it states:“You will be in default if you do not make any payment in full when such payment is due…If your only default is that you did not pay a payment on time, we may accelerate this contract only if your default continues for at least 30 days…Additionally, we may take back (repossess) the Vehicle.”The next day, the vehicle was recovered. Our customer contacted DriveTime to inquire about redeeming the vehicle. DriveTime advised our customer that she would be responsible to pay the past due balance and recovery fees in order to redeem the vehicle.On March 4, 2016, our customer paid all fees associated with redeeming the vehicle. At that time, our customer was able to continue her Simple Interest Retail Installment Contract with DriveTime.At this time, we are unable to refund our customer the cost of the recovery fees as the recovery of the vehicle was valid. We are glad to see our customer was able to redeem the vehicle and reinstate her Simple Interest Retail Installment Contract.We apologize for any confusion or inconvenience this matter may have caused. We request that the Revdex.com consider this matter as resolved.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, Justin M.DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 15, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when she leased a 2007...

Dodge Caliber. The vehicle came with a Drivers Seat Limited Warranty, administered through Aeverex. The Motor Vehicle Periodic Renewal Lease Contract and the Drivers Seat Limited Warranty Agreement are attached for your review. On January 19, 2015, our customer contacted Aeverex with noise concerns. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away. On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocks. A third-party inspector was called in to verify the failures on the vehicle. Aeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were denied. No further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and addressed her concerns. We encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosed. Once a claim has been filed with Aeverex, we will review options to assist with any non-covered repairs. At this time, we are unable to accommodate our customer’s request to be transferred into a different vehicle. As a goodwill gesture, DriveTime has applied a $25 credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

They failed to review the calls and I would like to know how they were able to "CLOSE" the case when I was speaking with a rep yesterday 03-10-16; that they would review the calls since they have not had a chance. I also opened another complaint with the CFPB in regards to this matter and based on the conversation had with a rep on 03-07-16 for illegally placing a Cease and Desist on my account without me requesting one.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is Drive Time's 2nd attempt to close out my case without resolution. First I received a certified letter in the mail which stated if I didn't contact them by the next following day they would close out my case as resolved without any contact with me. So I did contact them by phone and spoke to [redacted] who wanted me to take the vehicle to another repair shop. I explained to [redacted] that I just got my vehicle out of a repair shop. Sent her copies of 4 different receipts which I had the car repaired. Then was told take it to another shop for a diagnostics. Not sure why since the car was just repaired and the issue has nothing to do with the engine. I have attempted to contact [redacted] for an entire week and left her messages and still have not received a callback from her. Only to recieve this email from Revdex.com stated she is again trying to close my case without resolution. Absolutely Unacceptable. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On September 16, 2014, our customer called Aeverex, the warranty provider, to address the mechanical concerns. Aeverex gave our customer two different shops she could bring her vehicle to that would be free of any diagnostics or co-pay charges within the 30 day/1,500 mile warranty.On September 19, 2014, we provided reasonable efforts to assist our customer when we offered to pay for a rental vehicle. The rental company requires the customer provide a credit card to be placed on file. In addition, we offered to bill the DriveTime dealership for the tow needed to get vehicle to a repair facility.The vehicle was not taken into a repair facility until November 17, when the repair facility called in a claim to Aeverex.Our offer still stands to cover the rotors, alignment, and the tires totaling $382.35. Our customer would be responsible for the MacPherson struts and the stabilizer link equaling $596.62. In addition, our customer’s account would need to be brought current for it is currently past due $430.05. This offer will expire on December 12, 2014, the day before our customer’s next payment is due.At this time, we are unable to provide our customer with a full refund or replacement as requested.We have attempted to contact our customer on multiple occasions and have been unsuccessful. We encourage our customer to contact us at [redacted] if she would like to accept this offer or further discuss her concerns.DriveTime thanks Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].Sincerely,DriveTimeCustomer Relations

On August 23, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2007 Dodge Dakota. Our customer elected to purchase a 3 year/36,000 mile Vehicle Service Contract, administered by [redacted]. Included you will find the Simple Interest...

Retail Installment Contract and the Vehicle Service Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution. [redacted] has made the exception to cover the rack and pinion replacement. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I’m writing this letter in-reference to re-opening a prior complaint due to the problem not being resolved as Drive Time stated, Drive Time reached out to me after the Revdex.com complaint. Drive Time instructed me to take the 2010 Chrysler 300 to [redacted] and they would pay the diagnosis fee.  I complied, on 10/9/2014 the vehicle was diagnosed what was found, Oil leak, the oil had not been changed since 1/13/2013 printed on the filter.  I purchased vehicle on 5/10/2014. Both torsion strut bushings split, sway bar bushings bad. Sway bar links bad and left front outer tie rod bad also 4 wheel alignments. Cost $1031.00, Drive Time did not agree to have repairs done there.  Drive Time instructed me to take the vehicle to another of their in-shops, [redacted], and provide them the diagnosis from [redacted].  On 10/16/2014 I took vehicle in and provided list of repairs by [redacted], vehicle out on 10/17/2014, upon pickup the mechanic stated the vehicle was still making noise but this was due to all Chrysler’s making noise.  I took the vehicle to [redacted] to learn that the wrong oil was put into the vehicle, by [redacted], this is specified on oil cap, and also by their list of completion they only put 2 quarts of all in vehicle. 

The vehicle was loud and still making the same noise, I took the vehicle back to Chrysler to ask for another diagnosis paid by me, their response another one not needed. Due to the first thing on the list of repairs done by [redacted] was not performed; also Chrysler’s stated the statement that all Chrysler’s making noise isn’t a true statement. I contacted Drive Time again with update; also the vehicle started having problems with starting and needed a jump to perform. I had the batter checked and put on diagnosis machine at local advance shop was told battery was good but needed charging, I had battery fully charged results full charge on battery.  Car still will not perform without being jumped but once turned off will not start. Drive Time instructed me they did not want to send the vehicle to the same in-shop [redacted] they instructed me to take it to another in-shop which was [redacted], I complied on 11/3/14, I had vehicle towed to [redacted], I received a telephone call from [redacted] that there was nothing wrong with the vehicle but that it needed a new battery. [redacted] had also called this in to Averex warranty. Upon picking the vehicle up [redacted] mechanic road in vehicle with my son and I, the mechanic observed noise inside vehicle also outside. The vehicle taken back into shop repairs found and needed, both front struts upper control arms, install right upper control arm install left upper control arm and alignment needed. [redacted] called in claim $1,500.00 plus it was denied, Drive Time Customer Relations staff [redacted] stated to me that they would close out the old loan acting as if it did not happen. [redacted] stated they would switch me into a new vehicle of choice, but same class and price, and that the down payment amount which was the balance left on the 2006 Commander would transfer. But would not transfer any payments made on 2010 Commander, or reimburse any diagnosis fees paid by me. Also I would need to make my past due payment of $254.25. I agreed and made payment on 11/12/14, on 11/12/14 terms changed, [redacted] stated in order to transfer me into a new vehicle I would have to comply with a new application, credit check and approval. Or if I want to walk away they would provide me a $500.00 check, she explained they did not obtain the balanced left on the 2006 Commander once sold in the auction and took a loss. 

Follow up: On 11/19/14 I spoke with [redacted] customer relations (supervisor) she agreed with the terms being offered and explained that they received $20.00 more from the trade in amount of 4,000.00 plus from the sell of the 2006 commander. [redacted] stated the $500.00 was a courtesy to me only. There have been many inconsistencies, and dishonest statements and practices by Drive Time, at this time I’m willing to walk away as Drive Time state I’m allowed to do at this point, but feel that $500.00 for my trade in that was in good condition, well kept and no- body damage is unseasonal and would not be feasible for me. I would be willing to accept 1,200.00 to walk away as they previously stated that I’m allowed to do. I would appreciate your attention to this matter.

 

Regards,[redacted]