DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 6, 2012, our customer entered into a retail installment contract when he purchased a 2006 Dodge Stratus. The vehicle came with a 3 year/36,000 mile limited...

warranty. Included you will find the retail installment contract and the limited warranty agreement for your reference.On April 14, the repair facility recommended an engine replacement. The claim was approved under the limited warranty.On April 18, our customer contacted us stating the engine repair would take approximately two weeks to repair. He also stated he did not have funds for a rental vehicle. We made an exception and setup a direct bill rental for our customer.On April 22, we spoke with our customer and attempted to come to an amicable resolution. We offered the following resolution:DriveTime agrees to:Waive deficiency balance of $6,576.16Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, Customer agrees to:- Release possession of vehicle to DriveTimeOur customer will be required to sign a Full Settlement and Release of Claims if he chooses to take advantage of this offer. This settlement offer is good until April 28, 2014.On April 22, our customer contacted us and declined our offer. Our customer informed us; once the engine replacement is complete, he will have his mechanic preform a full inspection of the vehicle.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,DriveTimeCustomer Relations

July 30, 2014 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 14, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2006 Mercury Milan. Our customer purchased a 3 year/36,000...

vehicle service contract. Included you will find the simple interest retail installment contract and the vehicle service contract for your reference. On on July 12, 2014 our customer sent an authorized third party to pick up her plates. Prior to this, we supplied our customer with temporary tags. On June 17, 2014 our customer took her vehicle to a repair facility for a PCM, coil pack, and spark plug repair. As a courtesy DriveTime covered approximately 70% of the cost of the repairs. On June 19, 2014 we informed our customer that we could offer rental reimbursement up to $25.99 per day as a courtesy though the repairs were non covered components. We have attempted to reach out to our customer on several occasions and have been unsuccessful in reaching her. Our research suggests there is no issue with their tags and registration and we have made exceptions outside of their contract for repairs. We are unable to accommodate our customer’s request at this time. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On September 16, 2014, our customer called Aeverex, the warranty provider, to address the mechanical concerns. Aeverex gave our customer two different shops she could bring her vehicle to that would be free of any diagnostics or co-pay charges within the 30 day/1,500 mile warranty.On September 19, 2014, we provided reasonable efforts to assist our customer when we offered to pay for a rental vehicle. The rental company requires the customer provide a credit card to be placed on file. In addition, we offered to bill the DriveTime dealership for the tow needed to get vehicle to a repair facility.The vehicle was not taken into a repair facility until November 17, when the repair facility called in a claim to Aeverex.Our offer still stands to cover the rotors, alignment, and the tires totaling $382.35. Our customer would be responsible for the MacPherson struts and the stabilizer link equaling $596.62. In addition, our customer’s account would need to be brought current for it is currently past due $430.05. This offer will expire on December 12, 2014, the day before our customer’s next payment is due.At this time, we are unable to provide our customer with a full refund or replacement as requested.We have attempted to contact our customer on multiple occasions and have been unsuccessful. We encourage our customer to contact us at [redacted] if she would like to accept this offer or further discuss her concerns.DriveTime thanks Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].Sincerely,DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 23, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2007 Chevrolet Malibu....

All lease vehicles come with a Life of Lease Limited Warranty, administrated by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and Life of Lease Warranty for your reference.  We are unable to assist our customer at this time due to the following reasons: ? Our customer has filed Chapter 13 bankruptcy. ? Our customer has attorney representation preventing direct contact with our customer. We encourage our customer to have their attorney to contact us with any questions or concerns. As a goodwill gesture, DriveTime has credit our customer’s account $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns. On February 26, 2015, we contacted our customer and offered the following resolution: DriveTime agrees to: - Refund to Lessee of down payment in the amount of $600 In exchange, Customers agrees to: - Release possession of vehicle to DriveTime Our customer will be required to sign a Full Settlement and Release of Claims if they choose to take advantage of this offer. This settlement offer is good until March 6, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On November 14, 2007, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2001 Ford Ranger. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.On June 30, 2011, our customer’s account charged off due to non-payment. At this time, DriveTime began efforts to recover the vehicle.On February 9, 2015, DriveTime received a request to transfer the title due to our customer’s relocation to a different state.On February 17, 2015, DriveTime made an exception to settle the $2,494.23 delinquency balance on our customer’s account for $1,000.00. This offer was extended until the end of March. We advised our customer that we could not release the title for registration until the settlement amount was paid. This title transfer is not an option at this time, due the account’s charge-off status.On February 18, 2015, our customer contacted DriveTime and attempted to make the $1,000.00 settlement payment. However, the payment card that our customer attempted to use was declined, so we gave our customer an alternate option to go to Walmart to make the payment with cash.On March 10, 2015, an authorized third party contacted DriveTime to discuss lowering the settlement offer to $500.00. We advised that $1,000.00 is the lowest amount for which we are able to settle the account.On March 13, 2015, we contacted our customer to address his concerns. We advised that due to the account’s charge off status, paying the offered settlement of $1,000.00 is the only option to have his title released and transferred. Our customer stated that he was unable to settle for the requested amount. He requested for us to pick up his vehicle as he did not wish to correspond with us further.We apologize that we are presently unable to come to an amicable resolution with our customer. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are giving you lies.  I gave them all my contact information and I also e-mailed them with all the problems.  They told me they could not respond to e-mails even though they have been sending them to me.  If this shows up on my credit I am going to put a lawsuit against them for more than we owe.  Someone needs to help me or I am going to my attorney

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turning. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility. On March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotors. Aeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these parts. On March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this time. Aeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failures. Attached is the inspection report for your review. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On April 8, 2015, we spoke with our customer and attempted to address her concerns. We advised our customer that due to a lack of documented mechanical failures, we were unable to approve the repairs on her vehicle. However, we offered our customer payment deferments should she choose to pay out of pocket for these preventative maintenance items.Without any new information, DriveTime is still unable to accommodate our customer’s request for DriveTime to replace the brake pads and struts on the vehicle. If our customer is having further mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 BMW 5 Series. Our customer’s vehicle...

came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turning. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility. On March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotors. Aeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these parts. On March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this time. Aeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failures. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”At the time of sale, our customer signed and dated the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your review.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 3, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to replace the brake pads and struts on the vehicle. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 15, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when she leased a 2007...

Dodge Caliber. The vehicle came with a Drivers Seat Limited Warranty, administered through Aeverex. The Motor Vehicle Periodic Renewal Lease Contract and the Drivers Seat Limited Warranty Agreement are attached for your review. On January 19, 2015, our customer contacted Aeverex with noise concerns. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away. On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocks. A third-party inspector was called in to verify the failures on the vehicle. Aeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were denied. No further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and addressed her concerns. We encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosed. Once a claim has been filed with Aeverex, we will review options to assist with any non-covered repairs. At this time, we are unable to accommodate our customer’s request to be transferred into a different vehicle. As a goodwill gesture, DriveTime has applied a $25 credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 15, 2015, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2010 Chevrolet Malibu with 91,820 miles. Our customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review all documents.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." Attached you will the Customer Delivery Checklist for your review DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. A timeline of our customer’s repair history as follows: ? On June 4, 2015, a repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 94,554 miles for noise concerns. The repairs were not covered components under the vehicle service contract. ? On June 30, 2015, the same repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 96,866 miles for noise concerns. The repairs were not covered components under the vehicle service contract. On July 2, 2015, we informed our customer we are unable to assist with the brake and rotors repairs since they are maintenance repairs. We advised our customer she has driven 5,046 miles since purchase. DriveTime has attempted to reach our customer via phone to review her concerns and located an account, but have been unsuccessful. We mailed a certified letter to our customer to contact DriveTime to resolve her concerns. We encourage our customer to contact us at ###-###-#### with any questions or concerns. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

August 31, 2015 Better BusinessBureauPh. [redacted]

[redacted]Fax [redacted]

[redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We...

appreciate the opportunity to address ourcustomer’s concerns. On March 6,2015, our customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a 2006 [redacted] G6. The Closed End Motor Vehicle Lease Contracthas been attached for your review. At time of sale,our customer traded in a 2000 [redacted] L Series to DriveTime; the funds from thistrade-in were applied toward the amount due at signing when entering the lease. On April 30,2015, DriveTime submitted a Release of Liability to the [redacted] Departmentof Motor Vehicles (DMV). This document serves as proof that our customer is nolonger in possession of his former vehicle, nor is he liable for that vehicleany longer. We have attached a copy of the Release of Liability for yourreview. On August 26, 2015,our customer contacted DriveTime regarding fines he had received on the vehiclehe traded in at the time of lease. DriveTime resubmitted the Release of Liabilityto the [redacted] DMV to ensure they had the correct information on file. On August 28, 2015,DriveTime contacted our customer to advise him that the Release of Liabilityhad been resubmitted. We provided our customer with a copy of this document to useas evidence to dispute the fines he has received. At this time,our customer should be able to provide the [redacted] DMV with the Release ofLiability and have the accrued tickets removed from his record. We apologizefor any confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit toward our customer’s payments. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]CustomerRelations DriveTime

Concern: ·         Our customer states he has had mechanical issues with the vehicle throughout the life of...

his loan ·         Our customer states DT held off on repairing the vehicle until the limited warranty expired ·         Our customer states the current engine failure was caused by a lack of maintenance on the vehicle before he purchased it Desired Resolution: ·         After review of our customer’s estimate, DriveTime has offered a 25/75 split, in which we would pay 25% of the repair costs, and our customer would be responsible for the remaining 75% ·         We offered our customer six payment deferments, should he pay for his portion of the repairs ·         Our customer declined this assistance and advised he would continue to pursue the matter

They failed to review the calls and I would like to know how they were able to "CLOSE" the case when I was speaking with a rep yesterday 03-10-16; that they would review the calls since they have not had a chance. I also opened another complaint with the CFPB in regards to this matter and based on the conversation had with a rep on 03-07-16 for illegally placing a Cease and Desist on my account without me requesting one.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the account. Our customers are able to set payment arrangements on the account with a loan advisor. If these arrangements are made and kept, attempts for contact will cease.On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chevrolet Uplander. Our customer also opted to purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administered by Aeverex. At time of sale, our customer agreed to make 156 bi-weekly payments of $177.85 and one final payment of $176.51 beginning on June 15, 2013. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.On September 18, 2015, an  out-of-network repair facility updated a  claim with Aeverex stating the timing cover gasket, coolant, cross over gasket, body control module, level sensor and reprogramming of the PCM.On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by covering the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,122.50. At that time, we required our customer to bring her account current as it currently reflected as past due by $361.70. That same day, our customer made a payment of $361.70 to bring the account to a current standing.The next day, a regular scheduled bi-weekly payment of $177.85 became due on the account. Since that time, when the account has fallen delinquent, DriveTime made normal attempts to contact our customer in regard to curing the delinquency balance. On January 15, 2016, we have placed a cease and desist on our customer’s account so no outbound calls can be made to our customer as requested. If our customer would like to discuss the account at all, she would be required to contact DriveTime.Since that time, our customer’s account has remained delinquent. DriveTime had not received any communication from our customer in regard to the delinquency balance. In addition, DriveTime was unable to contact our customer in regard to her account status because the cease and desist remained active on the account per the customer’s request.On March 2, 2016, at 39 days past due, DriveTime placed the vehicle out for recovery. In the Simple Interest Retail Installment Contract under the section labeled “default” it states:“You will be in default if you do not make any payment in full when such payment is due…If your only default is that you did not pay a payment on time, we may accelerate this contract only if your default continues for at least 30 days…Additionally, we may take back (repossess) the Vehicle.”The next day, the vehicle was recovered. Our customer contacted DriveTime to inquire about redeeming the vehicle. DriveTime advised our customer that she would be responsible to pay the past due balance and recovery fees in order to redeem the vehicle.On March 4, 2016, our customer paid all fees associated with redeeming the vehicle. At that time, our customer was able to continue her Simple Interest Retail Installment Contract with DriveTime.At this time, we are unable to refund our customer the cost of the recovery fees as the recovery of the vehicle was valid. We are glad to see our customer was able to redeem the vehicle and reinstate her Simple Interest Retail Installment Contract.We apologize for any confusion or inconvenience this matter may have caused. We request that the Revdex.com consider this matter as resolved.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, Justin M.DriveTime Customer Relations

July 29, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   The DriveTime Champ program is designed to benefit customers who have paid off a car with us and reward them for a second purchase. It allows our customers to trade in their vehicle with typically no money down and a possible lower APR. Our customers qualify for this program when their remaining balance is $4,500 or less and payments have been made on time. The specific benefits presented to any Champ customer depend on their account status and payment history, and the vehicle they are interested in trading into. It is not possible to know what offer can be made to a specific customer until we are able to review those factors. On June 14, 2016, our customer spoke with our dealership about the Champ program. Our representative described the benefits of the program. At that time, our customer owed approximately $6,000.00, had a trade value of approximately $500.00, and had $1,000.00 available to pay towards his remaining balance. These figures together would put his balance at approximately $4,500.00, and qualify him for Champ review. Pursuant to his initial submission to the Revdex.com, our representative contacted our customer to discuss his specific situation. Based on that conversation, and the specific vehicle being considered for purchase, our customer was advised that approximately $2,000.00 would be required to utilize the Champ program to obtain his desired vehicle.
FULL RESPONSE ATTACHED

October 13, 2016

serif;">  Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]      To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 6, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Nissan Sentra. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. The vehicle came with a Driver’s Seat Limited Warranty, administered by Aeverex. On September 29, 2016, our customer contacted Bridgecrest to report that her vehicle was in a total loss accident on September 27, 2016 and to provide insurance information. On this same day, our customer contacted DriveTime to express her frustration that the vehicle’s blue book value was significantly less than the lease price, and that there was an airbag related recall on the vehicle in May of 2015 that she was not notified of. Recalls are administered by the vehicle manufacturers and their franchisees.  We are not allowed to do any recall work and in some cases may not receive manufacturer notices.  As a listed lessee, the manufacturer should have sent a notice to our customer.  In addition, we also clarify in our customer’s warranty contract that the warranty provides no benefits or coverage towards any cost or other benefit that the Original Equipment Manufacturer (OEM) has responsibility for, including public recalls or factory service bulletins.  
(Please see attached for full response)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called Drive Time person of contact [redacted]. To get a copy of this resolution. I have not had a chance to read the settlement or transfer this contract to my co buyer. We need to read the settlement and be afforded the opportunity to fair treatment.

Regards,