DriveTime

To whom it may concern;Per your letter, you stated that your company made attempts to contact me between the initial conversation on Jan and Feb 1stThat is a blatant lie that can easily be proven by pulling the call from Feb 1st that I INITIATED and during which I was advised by the
representative, after I complained that your company had not followed up, that it was not your companies responsibility to follow upThat it was MY responsibility to followup to check statusThis was stated verbatim by your representativeI have also notified the Revdex.com of your outward lie in this matter. Plus, this issue has nothing to do with the mechanical warranty associated with this vehicleThis is a sales issue and legality issueThis has absolutely nothing to do with Aeverex and I am completely unsure why my warranty has anything to do with providing a resolutionYour company made a severe mistake prior to the sale of this vehicle to meThat is the issue that you continue to completely disregard.ThanK you

January 21, Revdex.com Re: Complaint # *** Dear Ms*** We appreciate the opportunity to address our customer’s concerns On December 31, 2015, our customer contacted DriveTime in regard to the returned payment not reflecting on her bank
statementsShe requested that DriveTime provide her financial institution with a letter of release for $that was in the process of being refundedWe advised our customer DriveTime could provide her financial institution with a verbal confirmation, but would be unable to provide a letter that dayOn January 4, 2016, at days past due, our customer contacted DriveTime to make arrangements for a postdated payment of $to be withdrawn on January 7, We advised her that if her account reached days past due, a late fee could be chargedThe next day, at days past due, a $late fee was assessed to our customers accountOn page of the Simple Interest Retail Installment Contract under the section labeled “Late Payment” it is stated: “You must pay a late charge on the part of each payment not made within days after the date the payment is due.” On January 16, 2016, DriveTime contacted our customer and came to an amicable resolutionWe advised our customer that the $late payment fee would be waived due to the confusion with her previous payment; likewise, her account would not be reported as delinquent to the credit bureaus, as the account did not exceed days past due As an additional goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balance Should you have any questions or concerns, please contact DriveTime Customer Relations at 800-965-Sincerely, DriveTime Customer Relations Tell us why here

February 2, Revdex.com Ph(602) 264-Fax (602) 263-0997 Re: Complaint # *** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 17, 2015, our customer
entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Pontiac Grand PrixAttached you will find the Simple Interest Retail Installment for your referenceOn November 30, 2015, our customer contacted DriveTime Customer Service to inquire as to when she would receive her permanent plates as her temporary plates were approaching expirationOn December 1, 2015, our customer spoke with DriveTime Customer RelationsOur customer was advised that we were informed that there had been delays resulting from the fact that the vehicle had been sold in *** but was being titled in ***aOn December 2, 2015, a Customer Relations agent called our customer to advise new temporary tags had been sent to her and that her permanent plates would be sent out by the end of that weekOn December 21, 2015, our customer called in to DriveTime to advise she had still not received her permanent platesA Customer Relations agent spoke with a dealership representative and was advised that the dealership would be reaching out to our customerOn January 27, 2016, our customer spoke with Customer Relations and advised that she still had not received her permanent plates and that the temporary tags she had would be expiring at the end of FebruaryOn February 1, 2016, we determined that an ***a title was issued for our customer on January 27, Our customer’s plates should arrive by the beginning of next week at her home address….CONTINUED IN RESPONSE SUBMISSION

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made a payment on Sept.12, I cannot attach the receipt but I have the reference number and the amount paid which is *** ***I do not understand how I was in default of this loanAs far as my personal belongings, I spoke to *** at *** *** which is the recovery team that Drivetime used to recover the vehicle and she states that the vehicle was a direct drop to a Drivetime locationThe vehicle never touched their lotI have been in contact with the recovery team multiple times about my personal belongings and I still get directed to contact Drivetime as the vehicle was delivered to them.
Regards,
*** ***

On December 17, 2015, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Nissan Murano from DriveTimeThe vehicle came with a 30-day/1,500-mile DriveCare Limited Warranty, administered by AeverexOur customer purchased an additional 5-year/50,000-mile
Vehicle Service Contract, also administered by AeverexThe Contract was subsequently assigned to DT Acceptance Corporation, now known as BridgecrestAttached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and the Vehicle Service Contract for your reviewOn January 5, 2016, our customer contacted Aeverex to express concerns with the service engine light and an idle codeAeverex encouraged him to have a diagnosis completed at an in-network repair facilityOn March 2, 2016, an in-network repair facility initiated a claim with Aeverex for a steering diagnosis and power steering fluid leakAeverex informed the repair facility these items are non-covered under the Vehicle Service ContractOn March 13, 2016, our customer advised us that he was going to bring back the vehicle because of the repairs needed on the vehicleWe informed him this would reflect as a voluntary surrender on his credit and he would still be responsible for the deficiency balanceAt this time, we are willing to review options of possible assistance once our customer has a diagnosis completed at an in-network repair facilityOur records do not show a claim called into Aeverex since March 2, We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, we are crediting $to our customer’s account balance

(Please see attached for full response)Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns When a customer’s account falls past due, we make multiple daily attempts to make payment arrangementsIn order for collection efforts to cease, the account would need to be brought fully current or a promise to pay would need to be set in the systemAt this time, our customer’s account is days past due. If desired, our customer may opt to set up call window preferences; time frames, given by our customer, where we are allowed to contact themShe may also request her number be placed on the Do Not Call listThis would cease any outbound communication to her Without any further information, DriveTime is unable to present any alternative options to our customerWe have requested documentation verifying the frame damage but no documentation has been received at this timeOnce received, DriveTime will complete its review and reach out to our customer with possible options. Our customer can sub*it the requested documentation to our Customer Relations department via facsimile at *** *** or email at ***Should our customer require further information, we encourage her to reach out to our Customer Relations Department at *** ***. DriveTi*e thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at *** *** ***. Thank you, Jessica HCustomer Relations

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 15, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Hyundai ElantraAttached you will find the Simple Interest
Retail Installment Contract for your referenceOn December 31, 2014, we reached out to our customer to further discuss the credit reporting issueWe advised our customer that the automated credit reporting system had been put on hold these past couple of months to perform necessary updatesThese updates are being performed to enhance the results of our credit reporting with the three major credit bureausOnce the updates have been completed with the credit bureaus, DriveTime accounts will start reporting on a monthly basis againAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Please see the attached pdf for our full response.On January 4, 2017, *** contacted the in-network repair facility regarding the status of the claim*** was advised that our customer was waiting for a new transmission approval from her warranty*** advised the repair facility of the
total cost they were willing to approve for the cost of the covered repairsThe repair facility offered to forward their correspondence with *** to our customer in an effort to complete the approved repairs On January 13, 2017, DriveTime spoke with our customer to address her concerns in her complaintWe advised her because she had declined the installation of a used transmission in the vehicle, there were extensive delays in the approval processOur customer stated that the repair facility advised her that the vehicle required a new transmission in order to prevent any future mechanical concernsBecause of their recommendation, she had declined the installation of a used transmissionWe advised her that should she wish to continue with the repairs under the terms of the Vehicle Service Contract, DriveTime would notify *** to proceed with the covered repairsOur customer agreed, and we ended our correspondence on amicable terms. On January 16, 2017, DriveTime notified *** that our customer wished to proceed with the used transmission replacement in the vehicle We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balanceWe encourage our customer to contact our Customer Relations department at (800) 965-should she have any additional questions. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***. Sincerely, Brodie HCustomer Relations Department

March 22, Revdex.com Ph(602) 264-Fax (602) 263-0997 *** *** * *** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On February
6, 2016, our customer entered into a Simple Interest Retail Installment Contract (the Contract) with DriveTime when she purchased a Ford FiestaAttached you will find a copy of the Contract for your reference On March 12, 2016, our customer contacted DriveTime Customer Service regarding her automatic payment scheduled for March 11, Our customer had received a $referral credit (which also posted on March 11, 2016) and wanted to know if her automatic payment would also be processed as scheduledOur customer had received an automatic text reminder that the payment would be withdrawn from her account Our representative advised our customer that she could disregard the text as we were having system issuesUnfortunately, this information was incorrectThe automatic payment system is designed to withdraw our customers’ payments on the scheduled dateIt does not have access to the status of the accounts, and as such does not know what other payments or credits have been applied to the account The automatic payments system requires that cancellations be performed hours prior to the scheduled payment dateWhen our customer spoke with Customer Service on March 12, 2016, the payment scheduled for March would already have been processed On March 14, 2016, our customer called in to discuss the situation and request a refund of the $March paymentA customer service agent asked our customer to provide a bank statement showing that the payment was not still pending so that we could review and process her refundA fax was received from our customer that same day FULL RESPONSE IN ATTACHMENT

On October 23, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a Toyota CamryWhile DriveTime originated the Lease and is the Lessor, as of April 5, 2016, Bridgecrest Credit Company became the servicer for the LeaseThe vehicle came
with a Drivers Seat Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease Contract and Drivers Seat Limited Warranty for your reference. Our customer spoke with DriveTime inquiring about reimbursement for the spark plug replacements she paid out of pocket forWe advised her we would not be able to provide reimbursement for maintenance items.At this time, DriveTime is unable to accommodate our customer’s request to waive the past due balance or any applicable deductibles for repairsWe have not been able to reach our customer to verify if the issues have been addressed on the vehicleIn the event she may be experiencing further mechanical issues, we encourage her to have a diagnosis completed at an in-network repair facilityOnce completed, we will review options of possible assistance. DriveTime will continue its efforts to make contact with our customer and come to an amicable resolutionShould she wish to discuss this matter further, she may do so by contacting our Customer Relations department at *** We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit towards the lease payments

Although some of the statements are accurate, what they leave out is of great concern. I did receive a *** letter asking me to call them. I have not received any phone calls from them. I called DriveTime and they offered to put me in a new vehicle, and would NOT transfer any payments made on the truck I have driven about half the time I have owned it. I have paid $in payments they will not transfer to another vehicle. When holding on the phone with DriveTime Corporate office, their recording states that all vehicles are "rigorously" inspected. Also their written paperwork and commercials state their vehicles are "thoroughly" inspected. Those two words imply that they inspect all vehicles and make needed repairs before they sell the vehicles, and they state online, that they REJECT far more vehicles than they approved for sell on their lots. I find those statements misleading. I cannot lose the $I have paid on payments on a truck that has been in the shop more than it's been in my possession. Their deal was for a strict hours only. They would not give me any price guidelines as to which vehicles I could get without my down payment going up. I work days a week and would be glad to take my day off and get another truck, but I want a truck, not a car. In all of Tennessee they only have trucks, and three of them are older than my 2007. The other one is a which I am sure is more money down. When I commit to trade my vehicle in, I have hours to find a vehicle. If I find a truck at another lot, I can drive to that lot, or pay for it to be delivered to Antioch. It all involves me losing more money, or paying more money. I have lost enough already.I want a truck. I want all my monies to be transferred to my new contracted vehicle. I think after all I have gone through, and the run around I have gotten from the beginning, that is the least they should do.Thank you, Richard Smith

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On March 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Dodge CaliberOur customer also purchased a
year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of purchase, our customer reviewed and signed the Vehicle Service ContractThis contract lists the specific items that are covered under each vehicle systemOn page of the Vehicle Service Contract, under subtitle Exclusions, it states:"All parts not specifically listed as Covered Parts are not covered under this Contract… maintenance items/repairs such as engine tune-ups and front end alignments are not coveredAdjustments to Covered Parts are not covered"All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, it is not replaced.Page one of the "Customer Delivery Checklist" under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle […] Please ensure you are comfortable with the condition of the vehicle prior to purchasing."At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review.Our customer’s repair history is as follows:- On July 23, 2014, a repair facility filed a claim with AeverexAeverex approved to cover approximately $in repairsThe accessory drive belt tensioner was not approved because it is a non-covered component under the Vehicle Service Contract.- On April 14, 2015, a repair facility filed a claim with Aeverex for an intake manifold repair.- On April 24, 2015, DriveTime’s Customer Relations Department requested the estimate for the repair of the intake manifoldThe repairs were estimated to be $Attached you will find this repair estimate for your review.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn April 27, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to her.At this time DriveTime is offering to cover the cost of the part necessary to repair the intake manifold repairThis part is estimated to be $We encourage our customer to contact our Customer Relations Department at ###-###-#### in order to proceed with this offer.As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 8, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she
purchased a Mitsubishi GalantAttached you will find the Simple Interest Retail Installment Contract for your referencePrior to purchase, DriveTime reviews a Buy Option with our customersThe purpose of this document is to give our customers an estimate of the financing details for a vehicle that they are interested in purchasingAt the bottom of the Buy Option, it states: “This purchase option is an estimate only and subject to changeThe contract is your final agreement.” Our customer signed the Buy Option indicating understanding of the document, attached for your reviewAt the time of sale, our customer agreed to make monthly payments of $and final payment of $483.53, beginning August 3, Our customer was provided a document titled Customer Payment Schedule outlining the due dates of the amounts owed to us for the vehicleAttached you will find the Customer Payment Schedule for your reviewWhen our customer’s account becomes delinquent, DriveTime will make regular attempts to contact our customer to cure the delinquency balanceWhen a customer contacts a DriveTime loan advisor they are able to establish payment arrangementsWhen these arrangements are made and kept, contact to cure the delinquency balance will ceaseIf our customer’s fail to keep the arrangements made, they are in default of their contractual obligations and DriveTime may exercise their contractual option to recover the vehicleDriveTime made several unsuccessful attempts to contact our customer and advise her of the status of her account and make arrangements to cure the past due balanceContinued… (Full version provided to the Revdex.com)

Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 23, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Toyota CorollaAttached you
will find the Simple Interest Retail Installment Contract for your referenceDriveTime had temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausThese enhancements will allow DriveTime to comply with the Fair Credit Reporting ActWe apologize for any inconvenience to our customer. We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancementsWe have initiated the necessary step for our updated credit systems to begin reportingThe credit updates should reflect on our customer’s credit report within 30-daysOn March 16, 2015, we advised our customer of our system enhancementsWe also informed our customer once reporting resumes, his credit report will reflect accurate pay history from the time of purchaseWe sent a credit rating letter to the fax number provided by our customerAt this time, we are unable to accommodate our customer’s requestAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Re: Complaint # ***Ms***On May 25, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a Ford FreestarAt time of lease, our customer agreed to make bi-weekly payments of $beginning on July 14, Closed End Motor Vehicle Lease
is attached for your reviewIn October of 2015, DriveTime discovered a glitch regarding payments made via AutoPayThe glitch caused only partial payments to draft and effected random accountsTo correct the glitch our customers were required to cancel their AutoPay then sign up again at a later date, if they so choose toOn December 18, 2015, our customer contacted Drive Time Lease Customer Service to make a payment in the amount of $Our customer requested to be placed back into the AutoPay program, however, due to the past due balance the customer was advised to contact Drive Time back in hours, once the payment had postedDriveTime advised our customer that we would credit her account in the amount of $as a one-time exception because she was not able to make this payment via AutoPayOn January 25, 2016, our customer contacted DriveTime in regard to the $creditOur customer was advised that she did not qualify for the previous mentioned $credit, due to not having been enrolled in AutoPay and not having the payment drafted on the due dateOn January 29, 2016, DriveTime contacted our customer in an attempt to reach an amicable resolutionWe advised our customer that we would honor the $credit, discussed on December 18, In addition, DriveTime would internally investigate the call from January 25, 2016, to provide training opportunities for our employeesAs an additional good will gesture, DriveTime has applied a $credit to our customers accountSincerely, Brodie H.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Hyundai AccentOur Customer also opted to purchase a
month/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of purchase, our customer signed and reviewed the Vehicle Service ContractOn page 7, under subsection How This Contract May Be Cancelled Including Refunds and Charges it states: “In states where cancellation is available, you may receive a Partial Refund… Upon your cancellation, provider will, through Administrator, provide your refund within the Refund Period.”Additionally, on Page 5, under subsection Definitions it explains:“’Refund period’ means forty-five days from the date of Administrator’s receipt of your cancellation notice.”Attached you will find the Vehicle Service Contract for your reference.On February 16, 2015, our customer contacted DriveTime and informed us his vehicle was involved in a total loss accident on February 4, We informed our customer to have his insurance contact DriveTime and informed our customer he is still responsible for payments on his loan until both the insurance check and GAP check is received.On February 17, 2015, our customer contacted DriveTime for a status update regarding the total loss processWe informed our customer we are waiting for the insurance check to apply to his accountOur customer was informed he would be eligible to get into another vehicle with DriveTime, once the insurance check was received.On March 3, 2015, DriveTime received the insurance check and applied it to our customer’s principal balanceDriveTime then sent paperwork to begin the GAP insurance process.On March 13, 2015, our customer contacted DriveTime for a status update regarding the GAP insurance processWe informed our customer that there is a waiting period for GAP insurance to apply to the remaining balance on his accountWe also informed our customer he did not have to worry about the remaining balance, as his GAP insurance would be applied.On April 7, 2015, our customer contacted DriveTime for a status update regarding the GAP insurance processWe informed our customer that we have not received information regarding his GAP insuranceWe informed our customer that there will not be any negative implications reported to his credit while we wait for GAP to apply.On April 17, 2015, our customer contacted DriveTime for a status update regarding the GAP insurance processWe informed our customer that GAP coverage would not apply because the refund amount for his Vehicle Service Contract cancellation would cover the remaining balance of the loan.On May 29, 2015, we contacted the authorized third party on our customer’s account to discuss our customer’s concerns We verified a refund check would be cut and mailed overnight for the Vehicle Service Contract and GAP overagesWe informed the authorized third party the check could possibly take until Tuesday, June 2, 2015, to get to our customer’s address.On June 10, 2015, we attempted to contact our customer to discuss his concernsWe spoke with the authorized third party and informed her our customer will need to contact our Customer Relations Department to ensure all credit reporting is being reported accurately.As a goodwill gesture, DriveTime has sent a $American Express gift card to our customer’s address listed on file.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,*** **DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On November 11, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mini Cooper HardtopThe vehicle came with
a day/1,mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty Agreement for your reference. At the time of sale, our customer opted not to purchase the optional year/50,mile Vehicle Service Contract that DriveTime offers to all their finance customersOur customer signed an Optional Products Disclosure that showed she would not be purchasing this productThe Optional Products Disclosure has been included for your reference.On November 13, 2014, our customer contacted Aeverex with concerns about the seat belt and airbag light coming on, a grinding noise while driving, and transmission issuesAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On November 15, 2014, an in-network repair facility called Aeverex and advised they were recommending our customer take the vehicle to the original equipment manufacturer (OEM) for further diagnosis, as they had been unable to diagnose the air bag issues.On November 19, 2014, an OEM filed a claim with Aeverex for an electrical diagnosisThis fee was approved in full under the terms of the DriveCare Limited Warranty.On November 20, 2014, the OEM filed an additional claim with Aeverex for the left-front seat position sensor, the shifter assembly, a filter housing coolant leak, the vacuum booster pump, and additional oil leak repairsThese repairs were approved in full under the terms of the DriveCare Limited Warranty.On November 25, 26, and 28, the OEM filed additional claims with Aeverex for an oil pan gasket, coolant, engine oil, sales tax, and the thermostatThese repairs and taxes were approved in full under the terms of the DriveCare Limited Warranty.On December and 2, 2014, our customer contacted Aeverex with concerns about a knocking noise while driving and air conditioner issuesAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On December 3, 2014, an in-network repair facility called a claim into Aeverex for a suspension diagnosis, alignment, and HVAC diagnosisThe suspension diagnosis was approved in full under the terms of the DriveCare Limited Warranty; however, the alignment and HVAC diagnosis were not coveredAeverex made an exception to approve the alignment, but the HVAC diagnosis was not approved.On December 15, 2014, our customer contacted Aeverex and advised she was taking the vehicle back to a repair facility for the same issues as beforeAeverex advised our customer if there was an ongoing issue, it would be reviewed under the previous claim, but if there was a new issue, her warranty was now expired.On December 22, 2014, the OEM filed a claim with Aeverex for the front drive axle and stabilizer bushingsThese repairs were approved in full under the terms of the DriveCare Limited Warranty, despite our customer now being outside of the warranty period.On March 6, 2015, our customer contacted DriveTime with concerns that she needed a new batteryDriveTime made an exception to reimburse our customer for the battery as a one-time goodwill gesture.On April 29, 2015, our customer contacted Aeverex and advised she was still having the same issues with an odor coming from the air conditioner from the first days of the loanAeverex advised our customer that there was no coverage for odor in the vehicle under the terms of the DriveCare Limited Warranty.On May 1, 2015, our customer contacted DriveTime stating there was a ventilation issue with the vehicle that was making her sickOur customer stated she did not have the funds to get the vehicle fixed and was considering voluntarily surrendering the vehicle.On May 7, 2015, our customer contacted DriveTime and advised she would be voluntarily surrendering the vehicle the next day due to the ventilation issues with the vehicleWe advised our customer to send us the documentation of the issues with the vehicle so we could review options to assist.On May 11, 2015, our customer contacted DriveTime to request a copy of her contractWe mailed a copy of our customer’s contract to the address on file.On May 18, 2015, our customer contacted DriveTime and advised she would be returning the vehicle because it had no heat or air conditioning, and she no longer wanted itWe advised our customer of the process for voluntary surrender and the ramifications a voluntary repossession would have on her creditLater that day, our customer returned the vehicle to the DriveTime dealership where she purchased.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.On the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated: “…These maintenance items are subject to replacement only upon failure of the component...” Attached you will find the Customer Delivery Checklist for your reference. On June 1, 2015, we contacted our customer and attempted to address her concernsAt this time, we are unable to accommodate our customer’s request for DriveTime to reimburse all the funds she has paid into the loan. As an alternative form of assistance, should our customer be willing to enter into a Full Settlement and Release of Claims with DriveTime, DriveTime is willing to waive the deficiency balance on her account and delete her trade line from her credit reportingThis settlement offer will stand until July 5, 2015. On June 5, 2015, we attempted to contact our customer and advise her of the above settlement offer, but we were unable to reach herWe will continue our efforts to contact our customer and bring resolution to her concernsWe encourage our customer to contact our Customer Relations department at ###-###-####. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.
On May 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a Toyota YarisIncluded you will find the
Simple Interest Retail Installment Contract for your reference.
On July 14, DriveTime obtained an additional temporary tag to provide to our customer.
On July 15, we informed our customer the title issues should be resolved no later than July 18, 2014, and he will be required to sign the title in order to register the vehicle. We informed our customer, if there are any late fees or penalties for registration or personalized plates due to the title issue; we would cover that additional cost as a goodwill gestureWe encouraged our customer to submit receipts if he inquires additional fees for possible assistance.
As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***.
Sincerely,
DriveTime
Customer Relations

March 25, Revdex.com Ph(602) 264-Fax (602) 263-0997 Re: Complaint # *** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our potential customer’s concerns On
March 10, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a Kia SpectraThe vehicle came with a Life of Lease Limited Warranty administered by AeverexThe Lease Contract and Life of Lease Limited Warranty are attached for your review On March 14, 2016, our customer contacted Aeverex (our warranty administrator) to advise that smoke was coming from her engineAeverex referred our customer to a repair facility for diagnosis Later that day, a repair facility called in a claim for the radiator, coolant, cooling fan and fusible linkAll items were approved by Aeverex under the terms of the Warranty Our Lease Contract does not offer assistance for rental vehicles, nor does it specify any payment assistance for time a vehicle spends under repairAt this time, DriveTime has offered our customer a per diem credit, wherein our customer will be credited $for each day it spends at the repair facilityGenerally when such an exception is made the maximum amount of days that could be credited would be Should the vehicle be at the repair facility longer than days, DriveTime would be willing to review for additional assistance We have requested our customer submit receipts for the out of pocket costs so we may review them for possible assistance as well At this time, DriveTime has credited $towards our customer’s account as a goodwill gesture DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Jeremy NDriveTime Customer Relations