DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I rejected the response because I called drive time when I was on the side of the road because my battery was deadI was told that is not covered under your warrantyI asked for a supervisor, and kept getting hung up onIn addition to that, I was told the warranty is for 50,miles, not 36,
Regards,
Simone Gary

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 20, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet TraverseAttached you will find the
Simple Interest Retail Installment Contract for your referenceAt the time of purchase, our customer agreed to make bi-weekly payments of $and final payment of $203.51, beginning July 12, Our customer’s payment schedule is attached for your referenceOn July 23, 2014, our customer contacted DriveTime and informed us she would like to process a due date change on her accountDue date changes can only be processed one time for the life of the loanOn July 28, 2014, our customer contacted DriveTime and inquired about her due date changeWe informed our customer the due date change was in processOur customer informed us she would make her next payment on August 2, On August 2, 2014, the due date change was processed on our customer’s accountBecause of this due date change, during the month of August our customer was responsible for three bi-weekly payments for a total of $dueThroughout August of 2014, our customer paid $toward her accountFor the month of September 2014, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of October 2014, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of November 2014, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of December 2014, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthBetween the months of August and December 2014, our customer accrued a delinquent amount of $and a $late fee on her accountFor the month of January 2015, our customer was responsible for three bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of February 2015, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of March 2015, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthAt this time in the loan, our customer had accrued a delinquent amount of $due and two $late fees on her accountFor the month of April 2015, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthFor the month of May 2015, our customer was responsible for two bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthSince time of purchase, our customer has had a total of payments come due, totaling $4,Our customer has paid a total of $4,towards her accountOn April 28, 2015, we contacted our customer and informed her of the reason for her past due amountWe explained to our customer that her account has been running behind since AugustThe call was disconnectedWe attempted to contact our customer back but the customer was not availableOn May 27, 2015, we contacted our customer and explained how her account became past due over the life of the loanWe also informed our customer that her account needs to remain under days past due by the end of the month, in order to avoid negative reporting on her creditOur customer was offered payment deferments for her past due amount which she declinedOur customer’s account is still eligible for payment extensions but is no longer eligible for a due date changeJune 9, 2015, we contacted our customer and reiterated the reasons account became past dueOur customer requested DriveTime to pull phone calls for the months of January and February of Our customer stated that during that time a DriveTime employee provided her misinformation regarding her accountAt this time, DriveTime is unable to locate the phone calls that transpired on January 28, and on February 10, As of June 10, 2015, our customer’s account has accrued a delinquent balance of $at days past dueThis balance includes the two $late fees that were assessedOur customer is responsible for payment of the past due balance owed on the accountIn order to avoid negative impacts on her credit, our customer will need to keep the account below days past due by the end of each monthAt this time, DriveTime is willing to offer our customer a three (3) payment deferment on her account, to assist with her past due balanceIf our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are multiple inaccuracies in Drive Time's response. Drive Time has not once attempted to contact neither myself nor my husband, *** ***. No messages have been left for me to return a call and no certified mail notice has been received. I have not received a $American Express Gift card either, though I would say $is FAR from the over $that Drive Time is trying to extort from me. $gift card does not cover the fact that the car was repossessed while I was at work and thus was stranded with no way to get home on a Friday evening
There are also several discrepancies with the Lease Agreement that Drive Time had attached. First and foremost, the contract states that "Any change to this lease must be in writing and we must sign it. No oral changes are binding." Yet throughout the year Drive Time has made multiple changes to the lease terms all that were discovered verbally. There was never a new lease agreement signed or any notice in writing stating changes to the lease. In Section of the Lease Agreement it states "The charge for late payments is $for any payment not received within ten (10) days of the due date. Yet the car was first sent for repossession on the fourth business day of being late and the car was not starter disabled as also stated by Drive Time would happen on the fourth business day
It is also contradicted in the Early Termination sections on page and then again in Section on page 3. On page it states that there will be penalty for Early Termination of the lease in the amount of several thousands of dollars. However in Section on page the Early Termination is stated completely different
On September 5, 2014, when the car was repossessed from our driveway very early in the morning, I had to pay Drive Time a repossession fee of $+ $payment fee. The representative told me this was for the payment of the repossession. He then told me that the storage fee from the repo company was $a day but since I was picking up the same day that they would pro-rate my storage fee. When I called the repo company, I was told this was incorrect information and that it was $a day regardless and it was the repossession fee that I would be paying. When I went to the repo company to make the payment and retrieve my car, I was told that the repo company has a contract with Drive Time that it is REQUIRED that the repo company return the leased vehicle to Drive Time within hours. So not only did I have to pay a repossession fee twice but if I had not picked up the vehicle that same day I would have had to pay for storage to a company that wasn't even storing the vehicle
I want my vehicle back as well as a credit for the $that I paid to Drive Time since the repossession fee was paid to the repo company OR I want compensated for the brand new front tires and brakes that I had just put on the vehicle that I have receipts for
Regards,
*** ***

Concern: Our customer is stating DriveTime was reporting his credit inaccurately Desired Outcome: Our customer would like DriveTime to update or delete his credit reporting Resolution:$American Express Gift Card The account will remain in a charge off statusHowever, it will be
updated each month with the last payment made and the amount owed decreasing with each paymentWhen completed, will show as a paid/settled charge off

I don't accept what they are offering the report was not accurate because of that now I can't trade my car I need more then $credit to my account I need to months car payment to my account and for them to be more truthful with customer I will be contacting a attorney

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn December 15, 2012, our customer entered into a Simple Interest Retail Installment contract with DriveTime when she purchased a Pontiac GOur customer elected to purchase a
year/36,mile limited warrantyAttached you will find the Simple Interest Retail Installment and Limited Warranty Agreement for your referenceOn November 13, 2014, we contacted our customer and attempted to come to an amicable resolutionWe offered to cover the first hour of diagnostic and reimburse for a tow up to $We also requested our customer submit repair receipts showing how many times she has taken the vehicle to a repair facility since the last claim on filed in July of Our customer has declined our offer to review for possible assistance and stated she would be getting an attorneyAt this time, we are unable to accommodate our customer’s request to repair the vehicle or assist with trading the vehicleAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Based on the information provided, we have been unable to locate the consumer in any of our systemsWe have attempted to contact her at the phone number provided, but we were advised we had the wrong numberWe sent a letter to the address provided encouraging the consumer to reach out us so we may
assist herThe consumer may also provide us with documentation reflecting the hard credit inquiries from DriveTime so we can locate her files and address her concernsThis documentation can be faxed to ***We encourage the consumer to contact us at ***

February 4, Jasmine Hill Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns Without any new information, DriveTime is unable to further assist our customerWe encourage our customer to contact our customer relations department at 800-965-if she has any additional concerns We apologize for any confusion or inconvenience may have causedShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, DriveTime Customer Relations Department Tell us why here

The person we are responding to is not the account holderThey are a third party, which means the account holder has not given DriveTime permission to discuss account information On May 24, 2016, DriveTime spoke with the third party in an attempt to address his concernsWe advised we were
unable to speak with him, as he was not authorized on the account in reference; however, we encouraged him to provide a copy of an Executor of the Estate or a Power of AttorneyHe stated the required documentation was not available, and had only been able to provide the death certificateAdditionally he stated he wished to recover the personal belongings that were in the vehicle at the time of recovery; he advised the recovery agency had contacted him and offered him the option to recover his personal items for a fee of $At this time, we encouraged him to provide expense receipts so we may review options for possible reimbursement On May 25, 2016, the third party contacted DriveTime with concerns about the personal belongings in the vehicleHe stated he spoke with the recovery agency, and they would be unable to assist him with the retrieval of the items without written consent from the lien holderWe advised we would be unable to accommodate his wish to provide documentation to the recovery agency, as we are unable to discuss and/or provide information in regard to the account with a third party without permission from the Account Holder, Power of Attorney, or Executor of Estate On May 27, 2016, DriveTime contacted the third party to address his concernsWe advised we may be able to assist with his wishes to recover his personal items from the vehicleWe encouraged him to provide us with an itemized list of the belongings from the vehicle, so that DriveTime can coordinate its efforts with the recovery agency to reach an amicable resolution. Please see the attached PDF for the full response

Please see the attached PDF for the full response. On September 23, 2016, our customer contacted DriveTime regarding the vehicles keyless remoteWe encouraged her to take the vehicle to an in-network repair facility and to have a claim filed with AeverexIn addition, we advised that we would
request an itemized estimate from Aeverex for review, and options for possible assistanceThat same day, our customer contacted AeverexThey referred her to an in-network repair facility to have the issue diagnosed and a claim filed On September 26, 2016, an in-network repair facility filed a claim with Aeverex for the keyless remote diagnosticAeverex approved the diagnostic in full per the terms of the DriveCare Limited WarrantyThe repair facility stated that the keyless remote operates as designed by the manufacturerAlthough the keyless remote has a button with the trunk symbol included, the vehicle was not designed with a keyless remote trunk release feature At this time, it is DriveTime’s understanding that the keyless remote operates as intended and the vehicle is not designed with a keyless remote trunk release featureAs our customer is adamant that the vehicle has a keyless remote trunk release feature, we encourage her to have the vehicle evaluated by the Original Equipment Manufacturer (OEM)Should the OEM determine that the vehicle does in fact have a trunk release feature, DriveTime will re-assess any available options for assistance We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Brodie HCustomer Relations Department

On August 23, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Dodge DakotaOur customer elected to purchase a year/36,mile Vehicle Service Contract, administered by ***Included you will find the Simple Interest
Retail Installment Contract and the Vehicle Service Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution*** has made the exception to cover the rack and pinion replacement. As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,*** DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I rejected there response because they never fix the grill and the shop they told me to take to said that the grill wasn't covered every time I took there where Drive time told me to take it and then drive time keep say no claim was filed but from the initial trip to the shop and every time I when I told the shop about the grill they put zip tied to keep it place and the *** makes this old rusty squeaky rocking chair sound the shop said because the entire bottom undercarriage is rusty corridor and there's nothing they can do about it I have to pay for and drive this *** for months like this so do Drivetime actually think this is good business practices I want a resolution either the price lower or those things fixed
Regards,
*** ***

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 31, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge AvengerThe vehicle came
with a year/36,mile Limited Warranty, administered through ***Attached you will find the Simple Interest Retail Installment Contract and the Limited Warranty for your referenceOn August 30, 2013, the vehicle was brought into a repair facility for brake issues*** approved resurfacing of the rotors but the brakes were at 40% life and therefor were not replacedOn September 26, 2013, our customer’s wife (authorized third party) called into the DriveTime dealership with complaints against ***The complaint was due a non-covered seal that was causing the leak in the vehicleThe authorized third party stated the mechanic somewhat fixed it for them but the seal area was still leakingPer the notations in the *** notes, the repair facility informed *** that they do not do this type of work*** informed our customer that he would need to take the vehicle to a different repair facility to address the leakOn October 26, 2013, the authorized third party called into DriveTime about the leak repairWe advised that would be a non-covered item under the warrantyHowever, we would be able to look into assistance if they paid for the repairsOn December 4, 2013, the authorized third party called into DriveTime and stated there was a rainstorm and the vehicle got water in itShe also advised that the vehicle had been a car accident before time of saleWe advised her to get an estimate for the repairs and to follow up with us.On December 6, 2013, the authorized third party called back in for the follow up callShe advised that the repair facility was still diagnosing the vehicleShe stated the repair facility did inform her that it would probably be around $from what they are seeing so farShe inquired about the assistance via deferment of a paymentWe advised she would need to send in a paid receipt to be able to look into completing a deferment on the accountOn December 20, 2013, our customer brought the vehicle to different repair facility and a claim was called into *** for a windshield seal and brake padsThese components non-covered under the warrantyIn addition, they were unable duplicate the transmission slipping issueOn December 23, 2013, we contacted the authorized third party to go over her concerns about the leakShe advised that the vehicle had been in an accident that is possibly responsible for the leak issueWe advised her that the *** AutoCheck History Report our customer signed at the time of sale indicated that there was an accidentThis accident was disclosed to our customer prior to purchaseThe authorized third party stated she would send in her receipts for the seal she paid for out of pocketShe was upset that the seal she paid for did not address the leak issue and that the repair facility was unable to locate where the leak was coming from after windshield was re-sealedOn December 26, 2013, the authorized third party called in to see if we had received the receiptsThe representative advised that we would have to call out to the repair facility to verify the repair was paid forThis validation had to occur due to the receipt appearing to be in her handwritingWe obtained the repair facility’s phone number from the authorized third party to verifyOn December 27, 2013, we tried to contact the repair facility to verify the repair was paid forWhen we called the phone number provided, it went to a personal voicemailWe were also unable to locate the repair facility in that state to obtain a business numberThe authorized third party called later that day and we advised her of this informationShe advised that her friend had completed the work at his small shop located at his residenceWe advised that if we had known that the mechanic she went to was not certified, we would have referred her to a certified repair facilityWe were unable to confirm the hand written receipts and advised she would need to take it into a certified repair facilityOnce we receive the paid invoice, we can then proceed to process a defermentOn December 30, 2013, we confirmed the out of pocket expenses from the non-covered repairs mentioned on December 20, We advised that they would need to make a payment on January 3, before we could process a defermentThe payment was made on January 4, and we started the deferment on January The deferment application was cancelled due to the authorized third party stating the vehicle needed to go back into a repair facilityWe advised we would adjust the extension as needed if she sent in additional receipts for any non-covered repairsOn January 8, 2014, a repair facility called into *** for brake noise*** informed the repair facility that brake noise and brakes in general are non-covered componentsOn January 20, 2014, we contacted the authorized third party regarding these non-covered repairsShe advised us of the repair’s timeframe as well as when she will have the invoice paidWe advised we would process the deferment once we receive the additional paid receiptsWe advised that once we process the deferment, the account will not be eligible for additional deferments for another six monthsOn February 10, 2014, the authorized third party called about the deferment on her accountShe was advised that as agreed in previous conversations, it could not be processed yet because of the new mechanical issues that aroseWe advised that we needed to include those out of pocket expenses in the defermentOn March 4, 2014, we were in contact with the authorized third party about the deferment and that we were waiting until the last non-cover repairs were paid forShe advised she has having the repairs completed soon and will fax in the paid receiptsOn March 25, 2014, *** approved the disc caliper, brake pads, and rotors to be replacedOn April and 10, 2014, we tried contacting our customer and the authorized third party regarding the receipts to complete the deferment but we were unsuccessfulThe account was now at days past dueOur collections department got in contact with our customer and authorized third party regarding the past due amount on the account and set up multiple payment arrangements to assist with the past due balanceOn May 5, 2014, the vehicle was repossessed due payment defaultThe authorized third party called in regarding the status of the accountOur customer made a payment that came back as insufficient fundsWe have been unable to contact our customer but would like to provide the following information: ? In reconditioning of the vehicle, the brakes were above minimum standards? There was no transmission issues or water damage found in reconditioning and the repair facilities that the vehicle was brought to after the sale were unable to locate an issue with the transmission? Our customer signed the *** AutoCheck Vehicle History Report acknowledging that there was a minor rear end accident? We checked the *** AutoCheck Vehicle History Report, and the report was clear of any flood damage? We attempted multiple times to assist our customer and authorized third party with a deferment and payment arrangements? Our customer had the first five days of the loan to return the vehicle if they are not happy with their purchase and receive their full down payment backAt this time, we are unable to accommodate our customer’s request to refund the $1,down payment and delete the trade line for his creditAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customerDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They are not telling the truth by any mean first off I was lied to there for they were supposed to remove the GPSI was not my fault that their employee is a liar! Also I didn't become a drivetime customer until dec of and I have the paperwork to prove itI don't like that they are telling lies on me and what they have doneLastly the was owed being the fact that I wasn't able to used the car that I was STILL PAYING FOR , FOR A MONTH dollars is minorRegards,*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On November 13, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a BMW SeriesOur customer purchased a
year/50,miles Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the "Customer Delivery Checklist" under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. At the time of sale, our customer was provided an *** *** Vehicle History ReportThe *** *** Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft recordIf any of the items were applicable, these items would be noted in the Vehicle Information section on the *** *** History reportOur customer signed and acknowledged the vehicle had been in one accident prior to purchase. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your review. The following is our customer’s repair history:- On November 14, 2014, a repair facility contacted Aeverex and recommended replacing brake pads and rotorsAeverex approved the rotors as an exception and the diagnostic feesAeverex denied the brake pads since it is a non-covered componentLater that day, DriveTime made an exception to approve the brake pads. - On November 26, 2014, a repair facility contacted Aeverex and recommended repairs for the steering column, steering control module, a new battery, oil pan gasket, and engine oilAeverex approved all repairs recommended. - On December 4, 2014, a repair facility contacted Aeverex to add an alignment to the claimAeverex denied that repair since it is a non-covered component. - On December 13, 2014, a repair facility contacted Aeverex and recommended to reprogram the body control moduleAeverex approved that repair under the Vehicle Service Contract. - On December 26, 2014, a repair facility contacted Aeverex and recommended diagnostic test in order to fix the vehicle’s static on radioAeverex approved the diagnostic fee as an exception.- On January 23, 2015, a repair facility contacted Aeverex and recommended the following repairs: radio coax, socket housing, SMB Socket connector, HF socket connector, and HF connect pin to fix the static on the radioAeverex made an exception to approve all recommended repairs. - On January 26, 2015, a repair facility contacted Aeverex and requested rental vehicle coverage for daysAeverex made an exception to approve days of rental vehicle coverage at per day. We have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 4, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. We encourage our customer to take the vehicle to a repair facility to be diagnosedOnce a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I spoke with a customer service representative about the Revdex.com complaintShe essentially said that the company could not do anything for me unless I went through legal channelsShe also told me that the other customer service representatives were incorrect in telling me that inspection reports could be sent to meShe also told me that they were incorrect in telling me thatif I had purchased the extended warranty they would be able to help meI will be seeking legal representation and contacting the Attorney General

I still have not been shown how I am over $behind in late feesAs for when the contract was signed, I was told by the representative lady that if I made a large amount that my payments could be lowerI put nearly $1,more down the following year, so that payments could be modify, due to
the fact my employer had cut back on work hours that was making it a little too hard for me to make those timely paymentsAs for as making sure that my payments are been reported to credit agency, I don't agree; because I have an outside agent who is looking into that and I was told on November 1, that they are not reporting as they shouldAnd yes, I would like to see report were it is been reporting as they stated

April 15, 2015Lyndsey ***Revdex.comPh*** ***Fax *** ***Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On August 29, 2014, our customer entered into a
Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotOur customer purchased a year/50,miles vehicle service contract, administrated by ***Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At the time of purchase, our customer signed and reviewed the Vehicle Service Contract, which states, under subtitle Exclusion-What this Vehicle Service Contract Does not Cover: "All parts not specifically listed as Covered Parts are not covered under this contract…maintenance items/repairs such as engine tune-ups and front end alignments are not covered." All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…Maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. A timeline of Mrand Mrs***’s repair history is as follows: ? On February 20, 2015, our customer contacted *** in regards to mechanical concerns. ? On March 2, 2015, a repair facility contacted *** and recommended replacing the strutsThe struts were denied because they are a non-covered component under the Vehicle Service Contract. On March 6, 2015, our customer contacted DriveTime regarding the non-covered repairs and requested we pick up the vehicleWe encourage our customer to submit paid receipt for repairs to review for possible payment defermentsOur customer declined our offer and requested the vehicle be picked upWe explained the negative impacts of voluntarily surrendering the vehicle. On March 9, 2015, we attempted to contact our customer regarding her intention with the vehicle. On March 17, 2015, the repair facility contacted DriveTime and requested we pick up the vehicle since our customer has abandoned the vehicle. On March 23, 2015, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered at days past due. Our customer has requested DriveTime to remove the repossession from her credit and refund her down paymentAt this time, we are unable to accommodate this requestDriveTime recently contacted our customer and we are working towards an amicable resolution As a goodwill gesture, DriveTime has mailed a $American Express gift card. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** ***.Sincerely,DriveTimeCustomer Relations April 15, 2015Lyndsey ***Revdex.comPh*** ***Fax (*** ***Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 29, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotOur customer purchased a year/50,miles vehicle service contract, administrated by ***Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.At the time of purchase, our customer signed and reviewed the Vehicle Service Contract, which states, under subtitle Exclusion-What this Vehicle Service Contract Does not Cover:"All parts not specifically listed as Covered Parts are not covered under this contract…maintenance items/repairs such as engine tune-ups and front end alignments are not covered."All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.Page one of the "Customer Delivery Checklist" under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states:"…Maintenance items are subject to replacement only upon failure of the componentAfter sale, these routine maintenance items are the responsibility of the vehicle owner..."At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review.A timeline of Mrand Mrs***’s repair history is as follows:? On February 20, 2015, our customer contacted *** in regards to mechanical concerns.? On March 2, 2015, a repair facility contacted *** and recommended replacing the strutsThe struts were denied because they are a non-covered component under the Vehicle Service Contract.On March 6, 2015, our customer contacted DriveTime regarding the non-covered repairs and requested we pick up the vehicleWe encourage our customer to submit paid receipt for repairs to review for possible payment defermentsOur customer declined our offer and requested the vehicle be picked upWe explained the negative impacts of voluntarily surrendering the vehicle.On March 9, 2015, we attempted to contact our customer regarding her intention with the vehicle.On March 17, 2015, the repair facility contacted DriveTime and requested we pick up the vehicle since our customer has abandoned the vehicle.On March 23, 2015, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered at days past due.Our customer has requested DriveTime to remove the repossession from her credit and refund her down paymentAt this time, we are unable to accommodate this requestDriveTime recently contacted our customer and we are working towards an amicable resolution. As a goodwill gesture, DriveTime has mailed a $American Express gift card.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** ***.Sincerely,DriveTimeCustomer Relations

This company is nasty and unprofessional and I will not and would not refer anyone to them these people changed my contract without speaking to me after I have asked them many of times to change my payments to monthly and they refused and then all of a sudden they change my contract and payments to monthly and charge me a whole extra dollars then what my paym bra was and the recovery company is hired by them which they gave the job to someone else and that’s not right because if drive time hir d someone they should do the job not give the job to another nasty recovery company that steals out of people cars I had to replace a dollar gate card and many other things that was in the car along with my bank card that no one seem to know where It was drive time are nasty sells people they lie and change the prices and it’s not right at all they told me a day my car not was due and I was in process to pay and they came and took my car and informed me we can’t afford to allow you to get one day late on the payment that’s nuts that makes no sense at all and I’m not taking there response if I have to go to help me Howard I will and *** channel news because these people are crooks

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Toyota CamryIncluded you will find the
Simple Interest Retail Installment Contract for your referenceWe are currently in contact with our customer and are working towards in amicable resolutionAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations