DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2008 Chevrolet Impala. Our customer also elected to purchase a 3...

year/36,000 mile Limited Warranty administrated by [redacted]. Included you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference. On December 29, 2014, our customer called DriveTime to discuss the brake, rotor, and leak issues with the vehicle. Our customer was advised that a claim for the repairs would need to be submitted from the repair facility before any assistance can be researched. On December 31, 2014, the repair facility called in a claim to [redacted] for review. DriveTime reviewed the claim shortly after and an exception was made to cover the needed repairs. On January 2, 2015, we contacted our customer regarding his [redacted] complaint. He stated he was informed that the repairs were being covered and was going to pick up the vehicle later on in the day. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

MY CAR IS IN THE SHOP AGAIN TODAY WHAT I WAS TOLD WAS EVEN THOU I AM UP TO DATE ON MY OIL CHANGS. MY OIL WAS BONE DRY AND THEY BELIEVE THAT IT MAY BE AN ISSUE WITH THE MOTOR NEEDING TO BE REPLACED.ON MONDAY I WENT BACK AND FORTH WITH DRIVE TIMES CUSTOMER RELATIONS DEPARTMENT AND AT FIRST I WAS OK...

WITH WHAT THEY OFFERED TO DO BUT NOW TWO DAYS LATER MY CAR IS IN THE SHOP AGAIN POSSIBLY NEEDING A MOTOR. I WAS TOLD THAT I WOULDNT HAVE MY CAR FOR A WEEK AND I WOULD BE RESPONSIBLE FOR RENTING A CAR,WHICH I DONT HAVE MONEY OR A MAJOR CREDIT TO BE ABLE TO RENT. WHICH IS WHY CUSTOMER RELATIONS GAVE ME A CREDIT FOR THE PASS DUE BALANCE. IAM ON PROBATION AT MY JOB AND CANT AFFORD TO MISS DAYS. NONE OF THE LOCAL DRIVE TIMES HAD ANT SELECTION OF CARS TO LEASE FROM KENNY A MANGER IN THE WILLIAMSTOWN OFFICE CALLED AS FAR AS MARYLAND. I WANTED TO FINANCE BECAUSE I DID FIND A COUPLE OF VEHICLES I LIKED HOWEVER CUSTOMER RELATIONS WOULD NOT GIVE ME ANY MORE CREDIT TO HELP ME GET INTO ANOTHER VEHICLE AND NOW HERE I AM BACK TO SQUARE ONE WITH MY CAR SITTING ON INTEGRITY LOT WAITING TO GET APPROVAL FROM AVEREX ON WHAT CAN BE FIXED AND WHAT CAN NOT.MY JOB IS REALLY LYING IN THE BALANCE

I explained to Drive Time that Im aware its a used vehicle but the car had electrical problems when they gave it to me. After getting work done, my driver side passenger door still only opens from the outside when it wants to. I have lost my job due to all the times I had to take this car to the...

shop. Drive time says they wont be able to at least cover my past due payments. This has been the worse experience of my life and I don't want to do business with them at all.

January 23, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #[redacted] To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On October 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Jeep Grand Cherokee. Included with the vehicle came a 30 day/1500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.On page 2 of the DriveCare Limited Warranty, under the section titled Coverage Exclusions, it states:“…(2) This Limited Warranty provides no benefits or coverage and We have no obligation under this Limited Warranty for: …(l) a Breakdown caused by collision…”Prior to sale, all DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At time of sale, DriveTime reviews a document titled “Customer Delivery Checklist” and provide a copy to our customers. Page one of the “Customer Delivery Checklist” under Important Reminder, states:“Our focus in the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”At the time of sale, our customer signed the “Customer Delivery Checklist,” attached for your review.On December 11, 2015, our customer contacted DriveTime and advised that the vehicle was involved in an accident. Our customer requested documentation stating that  the  vehicle  passed  inspection  prior  to  sale.  DriveTime  advised  her  that unfortunately, we would not be able to provide the requested documentation as it is for the internal use of DriveTime. Our customer understood.On January 15, 2016, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolution. DriveTime advised her that the documents she has requested are for the internal use of DriveTime employees and we would not be able to provide her with copies of the vehicle’s inspection report that was completed prior to purchase. DriveTime also advised her that due to the vehicle needing repairs after the accident occurred, DriveTime would not be able to provide her assistance with cost of the repairs. Our customer understood.At this time, DriveTime is unable to accommodate our customer’s request for a bill reduction, as we are unable to provide assistance with the cost of repairs caused by a collision. We encourage our customer to contact her insurance carrier for further instruction regarding the repairs.We apologize for any confusion or inconvenience this matter may have caused. As another goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. We encourage her to contact our Customer Relations Department at 800-965-8043 should she have any additional questions or concerns.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]Sincerely, Diana C.DriveTime Customer Relations

What was said by the reply does not reflect the major portion of my complaint.  After I got the online pre-approval I phoned the closest DrvieTime location to me, as was recommended to me by the agent from DriveTime.com that I spoke to the first night. When I called, the salesperson at the dealership stated that there was only one vehicle, a [redacted], that was available for the lease program my credit qualified me for.  He felt that the only vehicle they had would not fit what I had stated I was looking for.  I asked about the other locations somewhat near me & the salesperson said that they had no vehicles I qualified for either & it was not worth my time to call them. I see no where in DriveTime.com's response explaining why they advertise what they do, but then have no vehicles available for persons with not so perfect credit.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each...

customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect.On March 8, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Dodge Caliber. The Closed End Motor Vehicle Lease Contract has been attached for your review. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periods. A vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by law. As a courtesy to our customers, DriveTime often waits 5 to 7 days before assigning a vehicle to be recovered. Likewise, because the lease can be cancelled at any time, DriveTime does not offer due date changes on lease accounts. Due to the amount of time that has passed since our customer’s date of lease, we have been unable to confirm if she was advised that she would be able to change the due date of her payments at a later time. On July 13, 2015, at 9 days past due and with no payment arrangements set on the account, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to section 11 in the Closed End Motor Vehicle Lease Contract labeled “Default, Repossession and Other Remedies”: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… (c) You do not maintain required insurance….If you are in default, after waiting any time the law requires, we may do any of the following: (a) End this Lease and demand that you pay the amount due… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”On July 14, 2015, the vehicle was recovered. Our customer contacted DriveTime and advised the vehicle should not have been recovered, as she had made a payment the day before. We advised our customer that because she had not called us with a confirmation number, we had no indication that a payment had been made and had not closed the assignment with the recovery agent. We have no record that our customer ever contacted us during the month of July prior to the vehicle’s recovery. The same day, we informed our customer that due to the recovery of the vehicle, we would not be able to accept the check she had used to make her payment. We encouraged her to cancel the check through her bank and make the payment to reinstate her lease over the phone with a debit or credit card or at a check-free location such as Walmart. Our customer paid her recovery fees and past due balance in full, and arrangements were made to release the vehicle to her. On July 24, 2015, we contacted our customer and attempted to address her concerns. We discussed the above information and encouraged our customer to make her payments toward her lease on the date she is paid prior to her payment due date, in order to stay on track with her payments. Our customer was not satisfied with the information we were able to provide and did not wish to discuss the matter further. At this time, we are unable to accommodate our customer’s request have her recovery fees refunded and her payment due date changed. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $100.00 credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject this for the following facts I require proof of the reinstatement letter that was sent out it was never received. Additionally The  law states clearly  that the vehicle was purchased in and titled in requires a written notification of what the creditor intends on doing with the vehicle and what it was sold for and the remaining balance.Once again I restate that they failed to notify myself where to retrieve my personal property as well and I require proof in writing that this was done when in fact it was not.  No such letter was ever sent or received by my self and I also require proof that this was done in accordance with the Fair Credit Reporting Act. A copy of the contract provided by Drive time does not satisfy the requirements under law and if they cannot provide the documents that were supposedly provided it must be removed from my credit reports. In Addition the Mazda 6 in question developed a check engine light not more than 5 days after receiving the car and I called to complain about it and they mad no attempt to rectify the check engine light on the vehicle. this company is a predatory company and their business practices are unethical and shameful. They are dancing around the issue which is that they did not follow Fair credit reporting practices which protects the consumer which is myself. 
Regards,
[redacted]

SilverRock was notified of the major issues with the vehicle after 6 days of purchase, I was sent a email with 4 oil change places to take the vehicle for a diagnostics. Was informed by these companies they do not repair engines or tracking systems, they advised me to contact Cheverolet dealership. Was then informed by a Cheverolet service center that it will take up to 2-3 weeks to check and repair the vehicle and that a rental car is advised. I then contacted SilveRock and was informed the do not cover full payments for rental vehicles and it is not assured that I will be reimbursed for the rental. Currently I do not have funds for a 2-3 weeks rental vehicle. monthly payment for DriveTime vehicle is $412.00 a month. Since the DriveTime vehicle was not inspected before selling the car SilverRock should pay full amount for rental, including all repairs.

May 28, 2015 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 25, 2015, our customer entered into a...

Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Toyota Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 1, 2015, our customer returned his vehicle, at DriveTime’s request, due to DriveTime not receiving the proper paperwork for a customer who is in an active Chapter 13 Bankruptcy. Our customer signed and reviewed the Vehicle Return Agreement that states he would receive a refund of $542.00 of his $1,000.00 down payment, due to the mileage placed on the vehicle since time of purchase. On May 13, 2015, a refund check of $542.00 arrived at the dealership where our customer purchased from. The dealership made an unsuccessful attempt to contact our customer to inform him his refund check had arrived. On May 27, 2015, we contacted our customer and informed him he can pick up his refund check of $542.00 directly from the dealership at his earliest opportunity. We also informed our customer, as a goodwill gesture, DriveTime would be refunding his remaining down payment for $458.00. We informed our customer the additional refund check will be mailed directly to the address listed on file within 10-14 business days. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]. DriveTime Customer Relations

January 28, 2016[redacted]Revdex.com Ph. [redacted]Fax (602) 263-0997Re: Complaint # [redacted] Dear Ms. [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are thoroughly inspected prior to...

sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On November 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Ford Focus. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by [redacted] Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.On January 9, 2016, our customer contacted [redacted]o express concerns with the steering of the vehicle. [redacted] suggested that our customer take the vehicle to an in-network repair facility to be diagnosed. At that time, our customer inquired about rental coverage. [redacted] advised per the Vehicle Service Contract under the section labeled “Provider’s Obligations” it states:“Reimburse You for a rental car at the rate of up to $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair.”On January 20, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised that an in-network repair facility has not updated a claim with [redacted] at this time. We advised once a claim has been updated, DriveTime would be able to review for further assistance. In regard to the rental reimbursement, we advised our customer of the above terms of the Vehicle Service Contract. At this time, no claim has been updated with [redacted] in regard to our customer’s concerns. We encourage our customer to have the vehicle diagnosed at an in-network repair facility and to update a claim with [redacted] for further review.As a good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,Justin M.DriveTime Customer Relations Department

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 27, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008...

Dodge Avenger. The Simple Interest Retail Installment Contract is included for your review. On February 19, 2015, our customer contacted DriveTime regarding her loan not appearing on her credit report. We advised her of the suppression of our credit reporting and sent a credit rating letter with the details of her account status and credit standing. This letter can be used for reference until credit reporting resumes. We notified our customer of the timeframe for when our reporting would resume, as well. DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We anticipate these enhancements will be completed no later than the end of March. We apologize for any confusion or inconvenience this may have caused. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. On March 3, 2015, our customer contacted DriveTime in reference to her prior concerns. We once again advised her of our projected timeframe for credit reporting to resume. On March 10, 2015, our customer contacted DriveTime in regards to the credit reporting issue. She advised that the bank she was working with would not accept the credit rating letter as proof of credit, but instead needed the information to be on file with the credit bureaus. We advised our customer we are working on a resolution to be completed by end of March. On March 11, 2015, DriveTime contacted our customer and advised we could partake in a conference call with her bank to advise them of her credit standing. Our customer advised that her banker was not working that day, and we recommended we try again the next day. On March 12, 2015, our customer contacted DriveTime with further concerns about her credit reporting. We advised once reporting resumes, we would manually update her reporting to reflect the full life of her loan. We submitted a request to our Credit Bureau Dispute team to arrange for this to be done. On March 14, 2015, we contacted our customer and educated her on the above information. Our customer stated her bank was unable to partake in a conference call with DriveTime to discuss her credit standing. At this time, we are unable to accommodate our customer’s request to return her vehicle. As a goodwill gesture, DriveTime has credited $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Yes, they called and I returned their phone calls, and was told that the Agent handling my account would contact me back. That never happened. It was also stated in their response that they credited my account $25 as a courtesy, and they sent me a certified letter. This too was a lie. None of these things were done.  The only thing that Drive Time has been consistent with is not following through with what they say they're going to do.
Regards,[redacted]

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 28, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Hyundai Azera. The Simple...

Interest Retail Installment Contract and "What You Need to Know about Financing a Vehicle with DriveTime" were given to our customer at the time of sale to explain the finance charge and simple interest. These documents attached for your review. On page one of "What You Need to Know about Financing a Vehicle with DriveTime," simple interest is explained as follows:"Your contract is a ‘simple interest’ contract. That means a "finance charge" (interest) is charged each day on the amount you financed with us. When you make a payment, your payment pays interest and then it pays/reduces the amount financed. If you pay late, your contract continues to accrue interest. When you make your payment late, more of your payment has to go to pay the extra interest. This means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us. We strongly encourage you to make your payments on time."On March 13, 2015, we contacted our customer and explained the following information, as outlined in her contract:? Amount Financed: $15,872.30? Finance Charge: $7,790.13? Annual Percentage Rate: 15.9%? Total Sale Price: $24,362.43? Down Payment: $700.00? Total of Payments after Down Payment Applied: $23,662.43We advised that we had watched her closing video at the time of sale and the DriveTime employee went over the account details in its entirety.With any vehicle purchase, our customers are contractually obligated to pay interest over the time of their loan. Our customer insists that if the payments are made on time, she does not have to pay for interest. We explained to our customer that the interest charge is included in each payment.Our customer does not want to pay the interest charge that is included in her contract. At this time, we are unable to come to an amicable resolution with our customer.As a goodwill gesture, DriveTime has credited $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

For full response, please see attached. At the time of sale, our customer agreed to sign all of her contracting documents electronically. Our customer completed an E-Signature and Contracting Acknowledgement attached for your review. The final page of the Contract is electronically signed as agreed.   We have reviewed the call from October 24, 2017 and determined the call was actually placed by our customer’s mother, an authorized third party on the account. However, our customer was also on this call and verified her personal information by full name and the last four digits of her social security number.   At this time, we have received our customer’s legible driver’s license and social security card. We have forwarded this information to our specialized credit bureaus team to complete a full investigation regarding the validity of this account. We will continue to remain in contact with our customer and inform her of our findings of the investigation. Should our customer request to discuss the matter further, we encourage her to contact us at [redacted]

Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of...

service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. On March 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 [redacted]. At the time of sale, our customer agreed to make 147 bi-weekly payments of $214.03 and 1 final payment of $211.21, beginning April 10, 2015. He also agreed to finance a total of $17,664.58 with a 22.731% Annual Percentage Rate (APR), as outlined on page 1 of the Simple Interest Retail Installment Contract. Our customer has several complaints: price, APR, vehicle history, phone calls, and possibly mechanical issues. DriveTime does not compete on price, nor do we hide it. Vehicle prices are posted online and on every vehicle at our dealerships. We also encourage our customers to research all aspects of their purchase prior to sale. We would also note that the majority of the traffic to our website is to view inventory.  We believe many customers review vehicles and pricing for us and other dealerships prior to coming to our stores. At the time of signing, DriveTime reviews each document with our customers and ensures they understand the information within. By signing these documents, they are asserting that they have read and fully understand the terms enclosed. We encourage our customers to thoroughly review all paperwork before signing the contract. We also record all of our dealership closes and typically review over 1,000 closes each month to confirm that our underwriters are reviewing the documents and major terms with our customers, including price, vehicle history and APR. If our customers are dissatisfied with their purchase for any reason, DriveTime also offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan. Please refer to page 1 of the Retail Purchase Agreement, under “Vehicle Return Program”: “You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days….” At the time of sale, our customer was provided with an Experian AutoCheck Vehicle History Report. The Experian AutoCheck Vehicle History Report may indicate a prior accident record, a former rental or government vehicle, previous registration in a storm area, and/or a theft record. If any of these items were applicable, they would be noted in the “Vehicle Use and Event Check” section on the Experian AutoCheck Vehicle History Report. This document has been attached for your reference. Page one of our customer’s Experian AutoCheck Vehicle History Report notes that the vehicle had been in two accidents prior to the time of sale. Our customer signed this document acknowledging that he understood this information and was satisfied with the condition of the vehicle. When our customers’ accounts fall past due, we contact them and, when they are able to do so, make payment arrangements. We currently do not have any records reflecting our customer requested to have his number placed on our do-not-call list. If our customer wishes to have his phone number added to this list, ending all outbound communication via telephone, he can contact us at 800-965-8043 and we will process his request accordingly. On September 4, 2015, DriveTime contacted our customer and attempted to address his concerns. We advised our customer at this time, we are unable to adjust his APR, but educated him about options for refinancing his loan with a third-party financial institution as one way of potentially lowering his payment amount and/or interest rate. Our customer advised he was also experiencing current mechanical issues with the vehicle. We encouraged him to contact [redacted], the administrator of his Vehicle Service Contract, to begin the processes of having the vehicle diagnosed. Once a claim is on file with [redacted], we will review options to assist with any potential non-covered repairs. Upon further review of this matter, we have determined that if our customer legitimately feels he was unaware of the prior history of the vehicle, we would be willing to rescind his contract. This would involve our customer returning the vehicle to the DriveTime dealership; in turn, we will return his full down payment. We would retain all contract payments for our customer’s use of the vehicle. On September 5, 2015, we contacted our customer and presented him with the above offer. Our customer advised he would review his options and then let us know how he would like to proceed. Should our customer accept this offer, he will be required to sign a Full Settlement and Release of Claims. This settlement offer will remain good until September 19, 2015. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has credited $25.00 towards our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted]DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was in contacted with Drive Time and we was working together on the problem but the person I have been in contact with for some reason she ([redacted]) is unavailable. I was told by Drive Time that they will not do anything until I bring my account current. Which I received a letter stating that I have to August 4th to pay $555 to keep my contact with them. They still want my to pay on a unsafe lease vehicle that I am not driving nor is the vehicle with me it is at the auto shop.  All the parts that need to be fix should have been inspected before another customer was put in that vehicle but it was not. Drive Time needs to credit my account at least my down payment $895 and either fix the vehicle which cost $2000 are get me a new and inspected vehicle that is safe for me and my family then I will have no problem paying on my account.  I was assured by [redacted] that Drive Time will not refund my money.
Regards,
[redacted] [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 03, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Toyota Camry. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. On July 06, 2015, our customer contacted DriveTime stating she received an insurance check for repairs on her vehicle. Our customer informed DriveTime she deposited the check into her bank account but now the bank is holding the funds until a representative from DriveTime can go into the bank to endorse the check. We informed our customer we are unable to accommodate her request, as she would need to send the check to DriveTime for proper endorsement. Once DriveTime receives a repair invoice, before and after photos of the vehicle, and confirmation from of completed repairs, DriveTime would then be able to endorse the check and send it directly to the repair facility that completed the work. If there were any remaining balance from the insurance check, DriveTime would apply the funds directly to our customer’s principal balance. Please refer to page two (2) of the Simple Interest Retail Installment Contract, under the section labeled Security Interest, it states: "To secure your obligations, you give us a "first priority" security interest in the Vehicle, all accessions, attachments, accessories and equipment placed in or on the Vehicle and all proceeds of the Vehicle…" At this time, DriveTime is unable to send a representative to our customer’s bank to endorse the insurance check. Our customer would need to dispute with her financial institution that accepted the insurance check without the proper signature from both parties. If our customer choses to return her vehicle, she would still be responsible for the remaining principal balance of her loan. It would also have a negative impact on our customer’s credit reporting and would report as a voluntary repossession. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform the actions stated to me; and if it does (then and only then), will I consider this complaint resolved.
Best regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 16, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Honda Accord. Our customer purchased a 3 year/36,000 mile...

vehicle service contract, administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and the vehicle service contract for your reference.
On September 23, 2014, our customer confirmed she received her metal plates. We have asked our customer to submit paid receipts for any out of pocket repairs. Once we receive her receipts, we will review for possible assistance. To this date, our customer has not contacted [redacted], the warranty administrator to discuss her repair concerns.
As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

December 5, 2016   Jasmine Hill Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997   Re: Complaint # [redacted]   Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On April...

30, 2014, our customer entered into a Return Anytime Lease Contract with DriveTime when he leased a 2006 Pontiac Grand Prix. The vehicle came with a life of lease Driver’s Seat Limited Warranty administered by Aeverex. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer of the Lease. In addition, as this is a Lease Contract and not a finance contract, our customer’s payments do not accrue interest. Furthermore, the contract is structured with a 0-day grace period subsequently resulting in no accrued late fees. We apologize if there was any misunderstanding regarding the structure of our customer‘s contract.   Bridgecrest offers a variety of different payment options to our customer including Automated Clearing House (ACH). ACH payments are electronic funds transferred from one bank account to another. An ACH debit requires the payee to provide a routing number and bank account number to complete their payment through the recipients online pay service. This method of payment can also be structured for automatic withdrawal. As the transaction is administered by a third party, performed online or by mobile application, Bridgecrest direct services are not used to assist with this process.   Continued... (Full version provided to the Revdex.com)