DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad
Regards,
[redacted]

October
27, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997Re:
Complaint # [redacted]To
Whom It May Concern:Thank
you for bringing this matter to our attention. We appreciate the opportunity tore-address
our customer’s concernsWithout
any new information, we are unable to further assist our customer. We have
previously refunded our customer the payment in question and provided him with
payment deferments. We
apologize for any confusion or inconvenience this matter may have caused. If
ourcustomer
is experiencing additional issues with the vehicle, we encourage her tocontact
DriveTime’s Customer Relations department at 800-965-8043.DriveTime
thanks the Revdex.com for their ongoing support. Should youhave
any questions or concerns, please contact us by calling us at [redacted]Sincerely,[redacted]DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 13, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Pontiac G6. Included you will find the Closed End Motor...

Vehicle Lease for your reference.
At the time of lease, our customer agreed to make periodic payments of $192.15 beginning June 26, 2014, followed by 64 periodic payments of $192.15 due every other Thursday.
Additionally, our customer signed and reviewed a "Lessee Disclosure Statement and Agreement for Installation of a GPS System" which states, under subtitle 2 (g):
"I understand the GPS device contains an internal component that can make a buzzing sound. I understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract."
On June 26, 2014, our customer made a payment of $183.50. We informed our customer her payment amount was $192.15 and that she was still a balance of $8.65 remaining.
On July 24, 2014, our customer contacted us regarding her past due payment. We informed our customer that her account was past due for the July 10 and July 24 payments each for $192.15. Our customer made a payment of $180.00 and set a payment arrangement for August 8, 2014 to make a double payment of $384.30. Our customer stated that she would pay the remaining $12.15 at a later date.
On August 11, 2014, our customer informed us that her insurance company double-drafted her insurance payment and that she needed to make payment arrangements for her past due amount with us. We advised our customer that her account was 32 days past due. We advised our customer that a payment of $405.10 is required by August 12, 2014 in order for her to retain possession of her vehicle.
On August 13, 2014, our customer completed both payments of $116.00 and $289.10 to bring the account current.
On August 25, 2014, our customer made a payment of $183.00.
On September 9, 2014, our customer made a payment of $165.00.
On September 22, 2014, our customer made a payment of $150.00.
On October 7, 2014, our customer made a payment of $140.00.
On October 14, 2014, the vehicle was recovered for default due to non-payment, at 12 days past due for $130.60. Please refer to page 3 of the Cancel Anytime Lease, section 11 "Default, Repossession, and Other Remedies":
"The following are events of default: (A) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it…"
On October 29, 2014, we contacted our customer and offered the following resolution:
DriveTime agrees to:
? Waive the $300.00 recovery fee
? Waive the $125.00 re-keying fee
In exchange, Customer agrees to:
? Pay past due amount of $514.90 by October 31, 2014 to redeem the vehicle.
As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Ford Fusion. The vehicle came with a...

30-day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty Agreement for your reference. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On July 31, 2015, our customer contacted Aeverex with concerns that the vehicle would not start. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On August 3, 2015, our customer contacted DriveTime and advised that the vehicle would not start. Per the DriveCare Limited Warranty, Aeverex offers up to a $75.00 tow reimbursement. After our customer expressed concerns of paying out-of-pocket for the tow, DriveTime agreed to make a one-time exception to cover the cost of the tow in full. On August 4, 2015, an in-network repair facility filed a claim with Aeverex for a gas injector and a cylinder head temp sending unit. Aeverex approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. That same day, our customer contacted DriveTime and inquired into the resolution of the claim. We informed our customer that Aeverex had covered the repairs in full per the terms of the DriveCare Limited Warranty. Our customer inquired about DriveTime’s ability to provide her with transportation while the vehicle was being repaired. We advised that we do not offer loaner vehicles; however, we do offer rental reimbursement of up to $25.99 per day while the vehicle is being repaired. We also offered to provide a lock-in rental reservation of $25.99 per day through DriveTime’s rental agency partner. On August 5, 2015, our customer contacted DriveTime and expressed her concerns with the DriveTime sales lot where she purchased her vehicle. Our Customer Relations Department reviewed our customer’s concern and offered a $50.00 credit to her account for her inconvenience. We contacted the in-network repair facility to inquire into the status of the repairs and to get an estimated time for completion. The in-network repair facility advised that the repairs had been approved in full, and they would be completed the following day. On August 7, 2015, our customer contacted DriveTime and advised that a DriveTime representative told her that she could return the vehicle and receive a full refund of her down payment. We informed our customer that a refund of the down payment was not an option at this point, as she was outside of the allotted five-day Vehicle Return Period. However, we advised our customer that as a goodwill gesture, we would credit $100.00 to her account. Our customer advised that she would accept this offer and consider the matter resolved. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

April 7, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 21, 2015, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when he purchased a 2010 Chevrolet Equinox. Our customer purchased a 5 year/50,000-mile Vehicle Service Contract, administered by Aeverex. Attached you will find a copy of the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your review.On January 12, 2016, our customer contacted Aeverex to express concerns with a stabilizer track, hole in the muffler, and a check engine light. At that time, Aeverex referred our customer to an in-network repair facility. Aeverex advised he would be responsible for any diagnostic fees if the repairs are not covered under the Vehicle Service Contract.On January 19, 2016, our customer reached out to DriveTime to inform us his vehicle was involved in an accident. We advised him that he would need to file an insurance claim with his third-party insurance.On February 3, 2016, our customer reached out to Aeverex to express concerns with the vehicle shutting off and the check engine light. Aeverex encouraged him to take the vehicle to an in-network repair facility to have a diagnosis completed.On February 5, 2016, we spoke with our customer concerning the mechanical issues with the vehicle. We informed him to have a diagnosis completed on the vehicle at an in-network repair facility. After we receive the diagnosis we can review options for possible assistance. He inquired about rental assistance; we offered rental reimbursement of $25.99 per day up to a max of 5 days.That same day, an in-network repair facility initiated a claim with Aeverex for an engine assembly, coolant, oil change, and engine diagnostic. Aeverex approved these repairs under the Vehicle Service Contract. On February 8, 2016, we reached out to our customer to address their transportation concerns. We offered the rental reimbursement. We also offered a per diem credit of $16.18 per day the vehicle is in the repair facility; minimum of 4 days with a maximum of 14 days.On February 12, 2016, an in-network repair facility contacted Aeverex to inform them the engine ordered was bad and they were requesting a replacement one.On March 1, 2016, Aeverex approved 6 days of rental reimbursement for our customer, totaling $155.94.On March 3, 2016, our customer contacted us concerning the prior engine repairs and making the payments on his account. We informed we will review the situation and reach back out with options of possible assistanceOn March 5, 2016, we offered our customer to take back the vehicle and put him into another one. We would transfer his down payment along with two regular payments. We would arrange the tow to have the vehicle transported to one of our DriveTime Dealerships through Aeverex.On March 10, 2016, we received the vehicle with a dent on the passenger side. We reached out to our customer to inform them we would not be able to accept the vehicle back in this condition. He informed us the third-party insurance was going to cover the cost to repair the dent. We advised once it is fixed we can proceed with the abovementioned offer.On March 25, 2016, our customer expressed concern about an additional $500 required to get into another vehicle. We informed him we would not be able to waive any additional amount needed to get into a higher value vehicle. We tried to keep our customer in a comparable vehicle as far as vehicle type and payment amounts are concerned. It is our customer’s responsibility to pay any additional cost if they choose a higher value vehicle.On March 30, 2016, our customer contacted us inquiring about reimbursement for the rental. We offered to review for reimbursement once he sends in paid receipts for the rental vehicle.After reviewing the receipts, we spoke with our customer on April 6, 2016, to offer them a 30-day rental reimbursement and towing reimbursement check totaling $844.20. Our customer expressed satisfaction with our offer and we ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at [redacted]
 Sincerely, Carlos S.DriveTime Customer Relations

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 5, 2015 Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint # [redacted]
* To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 17, 2015, our customer...

entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Ford Explorer. The vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Retail Purchase Agreement, and DriveCare Limited Warranty Agreement for you reference. If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan. Please refer to page 1 of the Retail Purchase Agreement, under “Vehicle Return Program”: “You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days….” On October 23, 2015, our customer contacted DriveTime and advised she was having issues with the front bumper on the vehicle. We contacted Aeverex and requested that they accept a claim for bumper repairs from an in-network repair facility and then forward it to DriveTime for review. On October 24, 2015, our customer contacted Aeverex regarding her front bumper concerns. Aeverex authorized her to take the vehicle to an out-of-network repair facility for diagnosis and advised that once a claim had been filed, it would be forwarded to DriveTime for review. To date, no claims have been filed with Aeverex by a repair facility. That same day, our customer contacted DriveTime and inquired into whether we could extend the Vehicle Return Program and allow her to return the vehicle outside the initial five days of her loan. We advised that without a claim on file with Aeverex, this was not an option, but that once the claim had been filed, we could review options to assist. As a goodwill gesture, we approved 3 days of rental reimbursement (up to $25.99 a day) without the vehicle being at a repair facility. This allowed time to have the vehicle diagnosed and an estimate sent to DriveTime for review. On October 26, 2015, our customer went to the DriveTime dealership where she purchased and advised she was unable to pay for a rental vehicle until the upcoming Friday. The dealership offered to repair the bumper temporarily until our customer was able to take the vehicle to the repair facility on Friday and obtain a rental vehicle. However, our customer was not satisfied with this offer of assistance and advised she would seek legal counsel. To date, no letter of representation from an attorney has been received for our customer. On November 3, 2015, we contacted our customer and began working toward and amicable resolution. We advised her to contact the repair facility where she had taken the vehicle for diagnosis and have them call a claim into Aeverex. Our customer was agreeable to this and advised she would reach out to the repair facility. Once a claim is on file with Aeverex, we will review options to assist her with any non-covered repairs. At this time, we are unable to accommodate our customer’s request to be transferred into a different vehicle. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has credited $25.00 towards our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, [redacted] DriveTime Customer Relations

(Please see attached for full response)On August 10, 2017, our customer contacted DriveTime to discuss the repairs. She expressed concerns the DriveTime Limited Warranty would be expired prior to her appointment at the INRF. DriveTime advised since we have a record of her concerns from an INRF that...

we would waive the diagnostic fee, as a goodwill gesture, if the claim needed to be re-initiated under the VSC. On August 11, 2017, our customer voluntarily surrendered the vehicle to her local DriveTime dealership. Later this same day, the account was changed to a Back Out status. The contract will be fully rescinded, the trade line deleted from our customer’s credit history, and our customer will not be responsible for any balance owed towards the loan. Per normal process, it will take the three major credit bureaus 30 to 90 days to update our customer’s credit report. We have made several attempts to contact our customer but have been unsuccessful. We will continue our attempts to do so. Should our customer desire to discuss her concerns, we encourage her to contact our Customer Relations department at [redacted].

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On November 17, 2014, DriveTime exchanged our customer into a comparable vehicle in an effort to resolve our customers concerns. She expressed concerns over the amount of money paid out of pocket for the detailing of the vehicle, totaling $358.35. We agreed to deduct $200.00 from the total cost of the new vehicle and credited the remaining $158.35 to our customer’s account.
At this time, DriveTime is unable to accommodate our customer’s request for an additional credit of $358.35 towards her account as it has been applied already.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]-[redacted]-[redacted].
Thank you,
[redacted]
DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Per our customer’s request, we have placed a “cease-and-desist” on his account that will allow only written outbound communication with him via e-mail and letters. In his previous letter to the Revdex.com, he stated:             “I ask that all contact be made through my e-mail address or in writing.” By placing this cease-and-desist on our customer’s account, we were attempting to honor his wishes to the best of our ability. If our customer would like the cease-and-desist removed from his account, he may contact DriveTime and request this at any time, and it will be promptly removed. On May 1, 2015, our customer contacted DriveTime at nine days past due on his first payment. Our customer asked if he could make a double payment on May 15. We informed him we are unable to make those payment arrangements this early into the loan. We advised him the cease-and-desist on his account made it difficult to communicate with him about past due payments. However, at no point did we advise our customer that payment arrangements could not be made because of the cease-and-desist. DriveTime places importance on our customers’ payment habits in the first six months of the loan. We have found this time period is an indicator of how our customers will continue making payments throughout the life of the loan. Therefore, during this time, we refrain from making payment arrangements on accounts, as it is essential for our customers to make payments on time. The actions described in our customer’s correspondence are clearly not keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. Our loan-servicing department is designed to work with our customers, as well as resolve past due balances.On April 27, 2015, we sent an email and a letter to our customer in an effort to make contact with him and address his concerns. At this time, we have not received any correspondence from our customer. We encourage him to contact DriveTime at ###-###-####.DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

July 29, 2016   Jasmine Hill Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997    Re: Case #[redacted]     Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   If...

potential customers are interested in purchasing a vehicle with DriveTime, we encourage them visit our nearest lot for further assistance. DriveTime Sales Advisors have the ability to review available inventory, financing options and the numerous products and programs DriveTime offers with our customers.   Alternatively, our customers can visit [redacted] and review additional inventory options across every DriveTime dealership. If our customers are interested in a vehicle at a different location, DriveTime may be able to make an exception and have the vehicle transported to a local dealership. Regrettably, this is not always an option and we are unable to accommodate our customer’s request.   Our goal is to successfully finance our customers into a vehicle that best suits their needs. We encourage our customers to research all aspects of the vehicle they are interested in to ensure that they are satisfied with all aspects of the sale, prior to signing a contract. While our customers take time to review their potential purchase, DriveTime will not pursue selling the vehicle, or transporting the vehicle, that they are interested in to a different party.   On July 25, 2016, DriveTime contacted our potential customer to address his concerns. We advised him of the aforementioned information and inquired if he was still interested in financing a vehicle with us. He indicated that he was with a third party who was interested in purchasing a vehicle with DriveTime, however, they were no longer interested.   Continued... (Full version provided to the Revdex.com)

Hello,While most of this response is accurate, I would like to add that at no time and no where on Bridgecrest's Lease contract does it state any protocol regarding recalls. It simply says that the vehicle is thoroughly checked before being offered for sale.I do question this as the vehicle had to have over $1000 worth of repairs done to it within 6 months of purchasing it. I never made an issue about the repairs even tho they were substantial and safety related. Entire rear shocks and replacement of all 4 tires as there were three different sizes of tires on the vehicle when I began the lease.I am fine with the offer to use those "credits" and get into another vehicle, however, all that information has not been accurately sent to the dealership I contacted per the Representative's instructions.I am still waiting for the Lease credit information to be sent so that I can get into another vehicle. Thank you for your time [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.Our customer states she called the dealership on December 6, 2014 in regards to returning the vehicle. We advised our customer that we reached out to the dealership in regards to the conversation. The dealership associate stated the customer was informed of the 24-hour return period from date of purchase. We advised our customer we must abide by the contractual agreement signed on December 3, 2014.Our customer also alleges that it is illegal to sell vehicles with recalls on them. Our company does not check for active recalls prior to sale. Additionally, as a company, we research all legal aspects for the states we conduct business in to make sure we are complying with the laws.On page four of the Cancel Anytime Lease Contract, under "Maintenance" it states:"If the Vehicle is recalled, you will have the recall repairs or service performed…We have no obligation to provide you with a replacement Vehicle for any reason."At this time, we are unable to provide our customer with a refund of her down payment. We have made multiple exceptions to get the vehicle fixed without any out of pocket costs and the mechanical issue has been resolved. The credits have posted to her account, leaving the $13.60 past due balance with an upcoming regular payment due on December 26, 2014.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,DriveTimeCustomer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for all assistance that have been provided through today. I received the Revdex.com response on April 21, 2015 and will address all issue in order.The January 2, 2014 "Purchase" Issue: When I purchased this "Power Train Protection Coverage as reccomended by the "Salesperson", at the price of: $2,695.00, I was not with the understanding that I had no real coverage. I now find that this is not a full service "Extended Coverage Protection Package" and is/have asked that: Drive Time, Inc., removed this coverage from this loan and there is a problem.I am being told that I have to submit this request to: Aeverex for this request to be processed. I have made no contact with Aeverex when I contracted to purchase this vehicle and should not have to negocate this issue now. Issue #2: On January 29, 2015, I contacted Drive Time and was advised to contact Averex and was given their contact number. No claim was filed because this company did not cover anything that was on the list of suggested repairs at the time. If this vehicle had been fully checked before being sold, it would not have needed a "Tune Up" in fourteen (14) months after purchase; (2). Front Tire Sensors - light has been on every since I have had the vehicle and is still on; (3). I am requesting that I be provided a copy of: The Full System Service Check List, unless this company wants to pay for this as suggested by: [redacted].Issue #3: February 6, 2015 & March 31, 2015: I was advised to take this vehicle back to [redacted] for a "Full Diagnostic Evaluation and submit a Claim". I did at my cost of $90.00 waisted, filed a claim and the results are still the same. Averex warranty is not coverage that this company needs to be reccomending/adding on to/suggesting that customer purchase/add on the their vehicles. My question is: During the life of this company pushing the Averex Coverage, how many "Claims" have they paid/accepted and with what timeline?Summary: First, I am enjoying my vehicle. Next, I know that 21.6% interest is high but I accepted this interest rate. I am not complaining about the interest. My issues are: The Company not being truthful about the: (1). Passenger seat frame; (2). Passenger door panel; and (3). Front Tire Sensors. Plus the removal/credit of Averex Coverage, is what I am asking to be covered by: Drive-Time, Inc.My $90.00 is also being requested to be reimbursed. Drive Time knew that this company was not going to pay for anything on this recent: Diagnostic Test, done by [redacted]. My final request:1. [redacted] - offered on April 17, 2015, that I agree to pay: $527.08 on/by: May 5, 2015........I agree to this amount of payment;2. This payment leaves a pass due balance of $443.54..I agree; 3. I opt not to defer remaining: $443.54 payment but allow me to pay this amount at: $528.54 per month (without daily phone call) until this $443.54 is pain in full;4. That this company cover: $598.33, for the repairs for the door panel;5. That this company cover: $657.95, repairs;6. Again: remove/credit the $2,695.00, and provide me with the amount of credit allowed and the balance of the "LOAN" after all is finalized.Finally: All request are being asked for the repairs be approved/paid for immediately. Please not that I am upside down in this car and the only offers are to start from scratch. That is something that I do not want to do. I will be reccomending another customer to purchase a car from your company within the next one to two months, from your [redacted] Location.Issues at hand:(1). The two seats: the passanger & drivers seats falling apart;(2). Service Light still coming on and off;(3). Other issues listed on the repair list from [redacted];(4). A $2,695.00 - Powertrain Protection Coverage;(5). 21% Interested that is not listed on the Sales Gap Addendum;(6). Black Book - Buy Back Offer from: [redacted];(7). A Monthly Payment of $443.54;(8). I am now: Upside -Down in this car. I awaite on your decision.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2010 Honda Insight. Our customer also purchased a 5 year/50,000 mile...

vehicle service contract, administered by Aeverex. Included you will find a copy of the Aeverex Protection Plan Vehicle Coverage agreement and Simple Interest Retail Installment Contract for your reference.
At the time of sale, our customer purchased the following optional products:
DriveCare Powertrain Protection
GAP coverage
SkyLink Service
Included you will find the optional products disclosure for your reference.
At this time, DriveTime has reached out to our customer and come to an amicable resolution. We have offered our customer the opportunity to re-contract the Simple Interest Retail Installment Contract and remove the optional products listed above.
In addition, the auto pay feature has been updated with his correct bank account information.
As a goodwill gesture, DriveTime has mailed our customer a $50.00 American Express gift card.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
Customer Relations Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ok yes back on 8/27 one of the drive time customer service people did call I talk to her on the pjone abot the car she told me to take the car back to one of there car care people to get the car fix I told her no why should I the car haas been there many times before and they are fixing the same thing evey time why should I keep spending my money on a car that has to get the same thing done three times there is no way a car shoukd heave to get a engine job done three times each year I have the car it is the same thing and then she only said they will waive the $250 but still had to pay the cast to get the car fix so that was a lie and yes I might have sgin the car fax paper at the time of me getting the car there was notthing about this was going to be a bad car either and the lady was talking to me like I was no one telling me there is nothing they can d I got the car and thats what it is and no matter what I say I will not no money back from it I should have got the car check out it was a loan and I told her the bank did not give me anything my money paid the down payment and I paid the car payments and I lost all my money on this car and drive time no it they have been doing this to many people iam sure and yes they sent me a $25 visa card like that would make it better that was just a slap in my face where they think they can just do peoplr like that and then give them a gift card really if you look deep into drive time this was on the news how car lots have these cars and then get them on there lot to sell and the cars are no good iam going all the way with this on the news, facebook, anywhere I can make sure they dont get away with taking my money like that I have a sick child in my home and half of the time I had to get on hte bus to take him to his doctor apt because the car
Refund I want some of my money back from this car this car is a leaving hell and I want what is right how can you just do that to people I gave the car back to them and I no they have the car in the shop and they can see how bad the car is
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 03, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Buick Lucerne. Attached you will find the Simple...

Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 142 bi-weekly payments of $187.01 and 1 final payment of $184.76, beginning May 1, 2015. On May 15, 2015, our customer was informed her vehicle was out for recovery due to non-payment. Our customer was informed she would need to make a double payment, in full, for $374.02, to stop the recovery process.On May 18, 2015, our customer made one past due payment for $187.01. On May 20, 2015, our customer’s vehicle was recovered for default due to the delinquency balance of $192.01. Please refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" Later that day, our customer was informed she had 24 hours to pay the past due amount of $192.01 and the recovery fee of $325.00 in order to reinstate her vehicle. Our customer was also provided with the recovery agency phone number, so she may gather her personal belongings from the vehicle, if she chooses not to reinstate her vehicle. On June 4, 2015, we contracted our customer and informed her that we would be willing to refund her one payment for $187.01 and her down payment of $700, totaling $887.01. We informed our customer we will receive the check within 3-5 business days and will reach out to her once the check is placed in the mail, to provide a tracking number. Our customer accepted our offer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  i appreciate ate the business making an exception and valuing me as a customer and I will forever be grateful for the services provided.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At this time, our customer can provide paid receipts for further out-of-pocket repair expenses, and DriveTime is willing to assist with additional payment deferments. DriveTime has made multiple unsuccessful attempts to contact our customer in an effort to reach an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. Without any new information, we are not able to accommodate to our customer’s request. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

This company's attempt at becoming a better business is pathetic! Just look how many issues they admit I had with dealing with 2 lemons they offered up! They lie and said I decided to be put in a 2nd lemon from their very limited lot! I asked repeatedly...

to just give me my deposit back and release me from this nightmare. I would request documents that were presented to me outlining that I was getting a solid car in both cases. Please offer up the two bogus Carfax type reports they pass along to customers in the "sale" stages! Please have these scammers point out that a customer will be making multiple trips to their bogus service centers for a fee just to be told that the car has yet another issue! I needed a car for transportation and not one to take to shops repeatedly! And from dealing with the lemon the offered up to my husband, I have made my share of visits to service centers. Revdex.com PLEASE POST THEIR RESPONSE AS THEY HAVE NO SHAME IN ACKNOWLEDGING THE HIGH NUMBER OF ISSUES THE HAVE DOCUMENTED! ALSO PLEASE LET IT BE KNOWN THAT I INSISTED ON BEING ON THEIR NO-CALL LIST BECAUSE THEIR CALLS WERE BECOMING HARASSING IN NATURE! IT IS WELL DOCUMENTED THAT THESE CROOKS HAD TO PAY OUT 8 MILLION DOLLARS IN DAMAGES FOR EXCESSIVE COLLECTION CALLS! IT GOES HAND IN HAND AS CUSTOMERS ARE FORCED TO MAKE A CHOICE IN GETTING THE CAR FIXED OR MAKING THEIR PAYMENTS! HOW CAN THEY CONSIDER THIS BETTER BUSINESS!I WAS PUT IN TO 2 CARS THAT HAD WATER DAMAGE AND ELECTRICAL PROBLEMS! A CAR WITH CATALYTIC CONVERTER ISSUES FROM DAY 1!!! AND THESE PEOPLE STAND FIRM BEHIND THESE DOCUMENTED ISSUES! THE AUDACITY OF THESE CROOKS TO POINT OUT ANY LATE PAYMENTS WHEN I AM TIED TO THIS LEMON THAT NOW DOES NOT EVEN START! WHAT A JOKE AND A SLAP IN THE FACE TO OFFER A RIDICULOUS $25 CREDIT TO A BALANCE THAT IS 3 TIMES THE VALUE OF THE CAR!I WILL HAVE THEM COME TOW THIS LEMON BACK TO THEIR LOT ASAP SINCE THEY HAVE NO CLUE ABOUT FAIRNESS!!!POTENTIAL CUSTOMERS READ CAREFULLY AND BEWARE OF THESE CROOKS!